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Your Opportunity: Assistant Store Manager (Bilingual) Titlemax Waco, TX As an Assistant Store Manager (ASM), you'll support our customers through real financial needs while gaining hands-on experience running a store. You'll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It's performance-driven, people-first, and packed with growth potential. If you're ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step. What We Offer: Compensation The hourly wage for the position is $15.50 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits&Perks Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a key holder program design ed to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational reimbursement program. Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA). Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. Company-Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. Free access to exclusive discounts from nationwide and l ocal retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What We're Looking For - Qualifications and Skills: A high school diploma or equivalent. Minimum one year's experience in customer service, sales, or retail. At least 3 months of supervisory, key holder, or relevant leadership experience Excellent verbal and written communication skills. Proficiency in using phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves- Preferred Qualifications and Skills Management experience in retail, convenience store, grocery, finance, service, or related industries. Experience in check cashing, document verification, money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. What You'll Do - Essential Duties and Responsibilities: Maximize customer success by offering financial services that fit their needs. Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products. Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty. Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts. Maintain customer information in the point of sale (POS) system with accuracy and integrity. Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures. Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing. Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer. Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance. Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week. Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. Workplace Awards&Recognition: We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose: The Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you'd thrive here? Learn more at The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the In-store positions are in person only. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protectedby applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

APPLY TODAY AND MAKE A DIFFERENCE IN THE MENTAL HEALTH FIELD! What We Offer Enjoy our many benefits and incentives including: Affordable Medical/Dental/Vision plans Flexible Spending Account Generous Paid Time Off Whole Health & Wellness Reimbursement Program Professional development and training opportunities 100% Vested Retirement Plan w/ up to 6% Match Holiday Pay (9) Paid Personal Growth Hours Paid Time Off for Mental Health Company Paid Life Insurance Spontaneous & Longevity Bonuses Loan Forgiveness Program Eligibility Employee Assistance Program (EAP) & Tobacco Cessation Program For more details about our benefits, visit our website ! About the Position We are looking for a Residential Assistant Administrator to join our team at our Coos Crisis Resolution Center in Coos Bay, Oregon! The Residential Assistant Administrator will possess a combination of skills and credentials to provide daily managerial and administrative support. The Residential Assistant Administrator is a management position requiring leadership and independent judgment skill and will spend 50% of their time working on the floor with staff and clients. The Residential Assistant Administrator will provide administrative support to the Residential Administrator by assisting in the daily managerial oversight of the operations of the residential treatment home; including staff recruitment, interviewing, training, supervision and evaluations; staff scheduling to insure adequate client supervision and support; and reviewing and verifying time sheets; maintaining up-to-date personnel, client and program records including the accounting of client and facility funds, training and activity records. This position will be responsible for overseeing compliance of household monthly budget, petty cash, facility accounts and associated reporting to Administrative Office and other duties assigned. Duties will also include assuring that house supplies are purchased in a timely manner, maintained in adequate supply, and stored in a safe and sanitary manner. In addition, you will receive crisis de-escalation training, which requires performing various physical, hands-on maneuvers and techniques. Vocational Training Program For applicants starting as a QMHA-R, ColumbiaCare offers a Vocational Training Program to accelerate the training, on-the-job experiential learning, and testing preparation for qualified employees to achieve the 1000 supervised hours required to complete their certification as a QMHA-I. Through this program, this certification can be achieved in as little as 6 months. This is an optional program. Work Schedule: Tuesday through Saturday, 8:00am - 5:00pm (Full Time, Day). This position requires on-call availability based on program need. What Youll Make $5,000 - $6,000 per month DOE/Credentials. Additional 5% Language Differential offered for Bilingual or Multilingual candidates (Spanish/English desired). About the Program Coos Crisis Resolution Center (est. 2003) is a 6-bed, licensed, short-term Residential Treatment Facility providing crisis resolution services and an alternative to emergency, short-term psychiatric hospitalization for those patients whose illness allows them to be treated in a residential setting. This program is located in a residential neighborhood and yet is situated almost directly across from Bay Area Hospital and conveniently close to other community services. The program offers a very home-like and therapeutic environment, and there are multiple common area for clients to either be more social, or find their own space. ColumbiaCare Services is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. What Youll Need Must be eligible for Qualified Mental Health Associate (QMHA) registration. Eligibility requires 1 out of 3 Criteria below: Bachelors degree in Behavioral Science: Psychology, Counseling, Social Work, Human Development, or related field; OR minimum three (3) years of verifiable behavioral health experience working with individuals with behavioral health needs in a supervised setting; OR equivalent combination of behavioral science education in addition to satisfactory supplemental behavioral health experience and training Supervisory experience is preferred If not already registered as a QMHA through the Mental Health & Addiction Certification Board of Oregon (MHACBO), we will assist you in registering within 30 days of hire. Vocational Training Program: Employees in the optional Vocational Training Program will have additional training expectations to meet the requirements for QMHA testing. Driving is an essential function of this position. Successful applicants must provide a valid driver's license from their state of residence or obtain and submit one within 30 days of hire, maintain a safe driving record, and have the ability to pass a DHS criminal background check. Physical Requirements: This position requires the ability to frequently talk, listen, use hands and fingers, reach, stand, walk, sit, bend, stoop, climb stairs, as well as lift, carry, push, and pull up to 40 pounds . It may require the ability to occasionally use ladders, squat/kneel, and perform other physical tasks as applicable. In addition, you must successfully complete crisis de-escalation and CPR trainings, which require performing various physical, hands-on maneuvers and techniques. Reasonable accommodations can be made. We recognize that expertise can arise from diverse experiences. If you're passionate about our mission but unsure about meeting all qualifications, we encourage you to apply. For any questions about eligibility or the application process, please contact our HR department. About Us ColumbiaCare Services is a non-profit, behavioral health and Veterans service agency offering a full spectrum of programming to help peopleget better. We are more than a company. We are a diverse team of individuals who are in the business of changing people's lives. We specialize in providing outpatient services, residential treatment programs, mental health housing, and other supports in beautiful and therapeutic service settings. We promote the whole health and wellbeing of the individuals and communities we serve. We value and honor the culture in our communities in all forms, including but not limited to race, gender, sexuality, ethnicity, nationality, spirituality, Veterans, people with disabilities, and members of the LGBTQ+ community. We welcome persons from historically underrepresented groups to apply. We seek applicants who can demonstrate experience working with individuals from different backgrounds and who will contribute to our mission, vision, and core values. We invite individuals from all walks of life to apply. We strive to deliver equitable employment best practices and opportunities for all, from recruitment, to interviewing and hiring, to our retention activities, promotions, and training and growth opportunities. We give priority to applicants who qualify under protected Veteran status and people with disabilities. Tuesday through Saturday, 8:00am - 5:00pm (Full Time, Day). This position requires on-call availability based on program need. Compensation details: 0 Yearly Salary PIe5dcef66cc20-7764

APPLY TODAY AND MAKE A DIFFERENCE IN THE MENTAL HEALTH FIELD! What We Offer Enjoy our many benefits and incentives including: Affordable Medical/Dental/Vision plans Flexible Spending Account Generous Paid Time Off Whole Health & Wellness Reimbursement Program Professional development and training opportunities 100% Vested Retirement Plan w/ up to 6% Match Holiday Pay (9) Paid Personal Growth Hours Paid Time Off for Mental Health Company Paid Life Insurance Spontaneous & Longevity Bonuses Loan Forgiveness Program Eligibility Employee Assistance Program (EAP) & Tobacco Cessation Program For more details about our benefits, visit our website ! About the Position We are looking for a Residential Assistant Administrator to join our team at our Coos Crisis Resolution Center in Coos Bay, Oregon! The Residential Assistant Administrator will possess a combination of skills and credentials to provide daily managerial and administrative support. The Residential Assistant Administrator is a management position requiring leadership and independent judgment skill and will spend 50% of their time working on the floor with staff and clients. The Residential Assistant Administrator will provide administrative support to the Residential Administrator by assisting in the daily managerial oversight of the operations of the residential treatment home; including staff recruitment, interviewing, training, supervision and evaluations; staff scheduling to insure adequate client supervision and support; and reviewing and verifying time sheets; maintaining up-to-date personnel, client and program records including the accounting of client and facility funds, training and activity records. This position will be responsible for overseeing compliance of household monthly budget, petty cash, facility accounts and associated reporting to Administrative Office and other duties assigned. Duties will also include assuring that house supplies are purchased in a timely manner, maintained in adequate supply, and stored in a safe and sanitary manner. In addition, you will receive crisis de-escalation training, which requires performing various physical, hands-on maneuvers and techniques. Vocational Training Program For applicants starting as a QMHA-R, ColumbiaCare offers a Vocational Training Program to accelerate the training, on-the-job experiential learning, and testing preparation for qualified employees to achieve the 1000 supervised hours required to complete their certification as a QMHA-I. Through this program, this certification can be achieved in as little as 6 months. This is an optional program. Work Schedule: Tuesday through Saturday, 8:00am - 5:00pm (Full Time, Day). This position requires on-call availability based on program need. What You'll Make $5,000 - $6,000 per month DOE/Credentials. Additional 5% Language Differential offered for Bilingual or Multilingual candidates (Spanish/English desired). About the Program Coos Crisis Resolution Center (est. 2003) is a 6-bed, licensed, short-term Residential Treatment Facility providing crisis resolution services and an alternative to emergency, short-term psychiatric hospitalization for those patients whose illness allows them to be treated in a residential setting. This program is located in a residential neighborhood and yet is situated almost directly across from Bay Area Hospital and conveniently close to other community services. The program offers a very home-like and therapeutic environment, and there are multiple common area for clients to either be more social, or "find their own space." ColumbiaCare Services is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. What You'll Need Must be eligible for Qualified Mental Health Associate (QMHA) registration. Eligibility requires 1 out of 3 Criteria below: Bachelor's degree in Behavioral Science: Psychology, Counseling, Social Work, Human Development, or related field; OR minimum three (3) years of verifiable behavioral health experience working with individuals with behavioral health needs in a supervised setting; OR equivalent combination of behavioral science education in addition to satisfactory supplemental behavioral health experience and training Supervisory experience is preferred If not already registered as a QMHA through the Mental Health & Addiction Certification Board of Oregon (MHACBO), we will assist you in registering within 30 days of hire. Vocational Training Program: Employees in the optional Vocational Training Program will have additional training expectations to meet the requirements for QMHA testing. Driving is an essential function of this position. Successful applicants must provide a valid driver's license from their state of residence or obtain and submit one within 30 days of hire, maintain a safe driving record, and have the ability to pass a DHS criminal background check. Physical Requirements: This position requires the ability to frequently talk, listen, use hands and fingers, reach, stand, walk, sit, bend, stoop, climb stairs, as well as lift, carry, push, and pull up to 40 pounds . It may require the ability to occasionally use ladders, squat/kneel, and perform other physical tasks as applicable. In addition, you must successfully complete crisis de-escalation and CPR trainings, which require performing various physical, hands-on maneuvers and techniques. Reasonable accommodations can be made. We recognize that expertise can arise from diverse experiences. If you're passionate about our mission but unsure about meeting all qualifications, we encourage you to apply. For any questions about eligibility or the application process, please contact our HR department. About Us ColumbiaCare Services is a non-profit, behavioral health and Veteran's service agency offering a full spectrum of programming to help people get better. We are more than a company. We are a diverse team of individuals who are in the business of changing people's lives. We specialize in providing outpatient services, residential treatment programs, mental health housing, and other supports in beautiful and therapeutic service settings. We promote the whole health and wellbeing of the individuals and communities we serve. We value and honor the culture in our communities in all forms, including but not limited to race, gender, sexuality, ethnicity, nationality, spirituality, Veterans, people with disabilities, and members of the LGBTQ+ community. We welcome persons from historically underrepresented groups to apply. We seek applicants who can demonstrate experience working with individuals from different backgrounds and who will contribute to our mission, vision, and core values. We invite individuals from all walks of life to apply. We strive to deliver equitable employment best practices and opportunities for all, from recruitment, to interviewing and hiring, to our retention activities, promotions, and training and growth opportunities. We give priority to applicants who qualify under protected Veteran status and people with disabilities. Tuesday through Saturday, 8:00am - 5:00pm (Full Time, Day). This position requires on-call availability based on program need. Compensation details: 0 Yearly Salary PI8a441c5-

Description: Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques . This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided. Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed. Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines Check shipments for discrepancies/shortages and record any discrepancies in the POS system Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift Supervise and delegate tasks to Game Advisors in absence of management Verify Game Advisors' hours worked for the week and accurately close out the payroll week in absence of management. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents At least 1 year of retail sales, guest service, and/or management experience required High school diploma or GED required Video game knowledge preferred • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to work alone and move throughout the store unassisted for up to 10 hours Must have transportation to make bank deposits as required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Proficient guest service skills Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred Ability to work in a fast-paced, rapidly changing environment Ability to operate POS computer system and properly complete required paperwork Working understanding of basic math functions (add, subtract, multiply, divide) Working knowledge of alphabetizing Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner Proficient problem solving skills and judgment abilities Proficient ability to carry out instructions furnished in written, oral or diagram form Ability to deliver bank deposits according to loss prevention safety guidelines Ability to work extended hours/days as necessary, including Sundays Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Description: SUMMARY Working with direct or close supervision, the Military Guest Advisor delivers consistent world-class guest service experiences using elements of GameStop's Buy-Sell-Trade Model , The Circle of Life and Solution Selling techniques . This position ensures products are easy to see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop; and providing every guest with outstanding shopping experiences that lead to higher units per transaction, higher guest service scores, higher levels of PowerUp Rewards participation, and generate guest interest in GameStop's growing digital business initiatives. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying guests and resolving guest service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them. Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally. Promote GameStop's new title reservation program and the PowerUp Rewards guest loyalty program Assist supervisor to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Adhere to all of GameStop's ESRB policies and procedures Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and PowerUp Rewards guest loyalty program. Promote GameStop's emerging digital products to guests Respond to guest concerns quickly, effectively and courteously. Request management support as needed to ensure that every guest returns and recommends GameStop to others Demonstrate appreciation for guests by thanking them for their visits and their business Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Show professionalism and enthusiasm by working well with others - deliver great team results Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Leader. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan Create visual excitement and guest interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Comply with all selling, exchange and refund policies, including check and credit card acceptance procedures Assist in checking shipments for discrepancies/shortages and record any discrepancies in the POS system Recognize potential theft/loss situations and provide personal guest service to deter theft Dust and clean shelves, counters, fixtures, merchandise, and store equipment Organize backroom product, cash wrap back stock product, and store supplies Pick up and discard paper, packing material, and any other debris Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked as required Manage relationships in a manner acceptable to others and to the organization RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents Must be able to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to move throughout the store unassisted for up to 8 hours Internal applicants must be meeting performance expectations in current position over the last 6 months Working knowledge of computerized cash register system preferred Previous retail or guest service experience preferred Video game knowledge preferred, but not required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Possess outgoing and friendly personality with strong guest service skills Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred Ability to work in a fast-paced, rapidly changing environment Working ability to operate Point of Sale computer system Possess working mathematical and alphabetizing skills Working ability to complete required paperwork properly Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4, and climb on ladders Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities

Description: SUMMARY Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques . This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided. Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed. Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines Check shipments for discrepancies/shortages and record any discrepancies in the POS system Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift Supervise and delegate tasks to Game Advisors in absence of management Verify Game Advisors' hours worked for the week and accurately close out the payroll week in absence of management. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents At least 1 year of retail sales, guest service, and/or management experience required High school diploma or GED required Video game knowledge preferred • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to work alone and move throughout the store unassisted for up to 10 hours Must have transportation to make bank deposits as required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Proficient guest service skills Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred Ability to work in a fast-paced, rapidly changing environment Ability to operate POS computer system and properly complete required paperwork Working understanding of basic math functions (add, subtract, multiply, divide) Working knowledge of alphabetizing Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner Proficient problem solving skills and judgment abilities Proficient ability to carry out instructions furnished in written, oral or diagram form Ability to deliver bank deposits according to loss prevention safety guidelines Ability to work extended hours/days as necessary, including Sundays Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Description: Job Description SUMMARY Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiencesusing elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques . This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided. Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed. Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines Check shipments for discrepancies/shortages and record any discrepancies in the POS system Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift Supervise and delegate tasks to Game Advisors in absence of management Verify Game Advisors' hours worked for the week and accurately close out the payroll week in absence of management. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents At least 1 year of retail sales, guest service, and/or management experience required High school diploma or GED required Video game knowledge preferred • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to work alone and move throughout the store unassisted for up to 10 hours Must have transportation to make bank deposits as required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Proficient guest service skills Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred Ability to work in a fast-paced, rapidly changing environment Ability to operate POS computer system and properly complete required paperwork Working understanding of basic math functions (add, subtract, multiply, divide) Working knowledge of alphabetizing Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner Proficient problem solving skills and judgment abilities Proficient ability to carry out instructions furnished in written, oral or diagram form Ability to deliver bank deposits according to loss prevention safety guidelines Ability to work extended hours/days as necessary, including Sundays Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Description: SUMMARY Working with direct or close supervision, the Military Guest Advisor delivers consistent world-class guest service experiences using elements of GameStop's Buy-Sell-Trade Model , The Circle of Life and Solution Selling techniques . This position ensures products are easy to see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop; and providing every guest with outstanding shopping experiences that lead to higher units per transaction, higher guest service scores, higher levels of PowerUp Rewards participation, and generate guest interest in GameStop's growing digital business initiatives. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying guests and resolving guest service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them. Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally. Promote GameStop's new title reservation program and the PowerUp Rewards guest loyalty program Assist supervisor to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Adhere to all of GameStop's ESRB policies and procedures Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and PowerUp Rewards guest loyalty program. Promote GameStop's emerging digital products to guests Respond to guest concerns quickly, effectively and courteously. Request management support as needed to ensure that every guest returns and recommends GameStop to others Demonstrate appreciation for guests by thanking them for their visits and their business Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Show professionalism and enthusiasm by working well with others - deliver great team results Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Leader. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan Create visual excitement and guest interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Comply with all selling, exchange and refund policies, including check and credit card acceptance procedures Assist in checking shipments for discrepancies/shortages and record any discrepancies in the POS system Recognize potential theft/loss situations and provide personal guest service to deter theft Dust and clean shelves, counters, fixtures, merchandise, and store equipment Organize backroom product, cash wrap back stock product, and store supplies Pick up and discard paper, packing material, and any other debris Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked as required Manage relationships in a manner acceptable to others and to the organization RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents Must be able to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to move throughout the store unassisted for up to 8 hours Internal applicants must be meeting performance expectations in current position over the last 6 months Working knowledge of computerized cash register system preferred Previous retail or guest service experience preferred Video game knowledge preferred, but not required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Possess outgoing and friendly personality with strong guest service skills Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred Ability to work in a fast-paced, rapidly changing environment Working ability to operate Point of Sale computer system Possess working mathematical and alphabetizing skills Working ability to complete required paperwork properly Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4, and climb on ladders Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities

Description: SUMMARY Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques . This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided. Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed. Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines Check shipments for discrepancies/shortages and record any discrepancies in the POS system Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift Supervise and delegate tasks to Game Advisors in absence of management Verify Game Advisors' hours worked for the week and accurately close out the payroll week in absence of management. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents At least 1 year of retail sales, guest service, and/or management experience required High school diploma or GED required Video game knowledge preferred • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to work alone and move throughout the store unassisted for up to 10 hours Must have transportation to make bank deposits as required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Proficient guest service skills Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred Ability to work in a fast-paced, rapidly changing environment Ability to operate POS computer system and properly complete required paperwork Working understanding of basic math functions (add, subtract, multiply, divide) Working knowledge of alphabetizing Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner Proficient problem solving skills and judgment abilities Proficient ability to carry out instructions furnished in written, oral or diagram form Ability to deliver bank deposits according to loss prevention safety guidelines Ability to work extended hours/days as necessary, including Sundays Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Description: SUMMARY Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques . This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided. Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed. Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines Check shipments for discrepancies/shortages and record any discrepancies in the POS system Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift Supervise and delegate tasks to Game Advisors in absence of management Verify Game Advisors' hours worked for the week and accurately close out the payroll week in absence of management. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents At least 1 year of retail sales, guest service, and/or management experience required High school diploma or GED required Video game knowledge preferred • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to work alone and move throughout the store unassisted for up to 10 hours Must have transportation to make bank deposits as required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Proficient guest service skills Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred Ability to work in a fast-paced, rapidly changing environment Ability to operate POS computer system and properly complete required paperwork Working understanding of basic math functions (add, subtract, multiply, divide) Working knowledge of alphabetizing Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner Proficient problem solving skills and judgment abilities Proficient ability to carry out instructions furnished in written, oral or diagram form Ability to deliver bank deposits according to loss prevention safety guidelines Ability to work extended hours/days as necessary, including Sundays Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

SUMMARY Working with direct or close supervision, the Military Guest Advisor delivers consistent world-class guest service experiences using elements of GameStop's Buy-Sell-Trade Model , The Circle of Life and Solution Selling techniques . This position ensures products are easy to see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop; and providing every guest with outstanding shopping experiences that lead to higher units per transaction, higher guest service scores, higher levels of PowerUp Rewards participation, and generate guest interest in GameStop's growing digital business initiatives. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying guests and resolving guest service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them. Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally. Promote GameStop's new title reservation program and the PowerUp Rewards guest loyalty program Assist supervisor to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Adhere to all of GameStop's ESRB policies and procedures Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and PowerUp Rewards guest loyalty program. Promote GameStop's emerging digital products to guests Respond to guest concerns quickly, effectively and courteously. Request management support as needed to ensure that every guest returns and recommends GameStop to others Demonstrate appreciation for guests by thanking them for their visits and their business Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Show professionalism and enthusiasm by working well with others - deliver great team results Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Leader. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan Create visual excitement and guest interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Comply with all selling, exchange and refund policies, including check and credit card acceptance procedures Assist in checking shipments for discrepancies/shortages and record any discrepancies in the POS system Recognize potential theft/loss situations and provide personal guest service to deter theft Dust and clean shelves, counters, fixtures, merchandise, and store equipment Organize backroom product, cash wrap back stock product, and store supplies Pick up and discard paper, packing material, and any other debris Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked as required Manage relationships in a manner acceptable to others and to the organization RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents Must be able to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to move throughout the store unassisted for up to 8 hours Internal applicants must be meeting performance expectations in current position over the last 6 months Working knowledge of computerized cash register system preferred Previous retail or guest service experience preferred Video game knowledge preferred, but not required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Possess outgoing and friendly personality with strong guest service skills Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred Ability to work in a fast-paced, rapidly changing environment Working ability to operate Point of Sale computer system Possess working mathematical and alphabetizing skills Working ability to complete required paperwork properly Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4, and climb on ladders Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities Job Requirements: Working with direct or close supervision, the Military Guest Advisor delivers consistent world-class guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life and Solution Selling techniques. This position ensures products are easy to see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop; and providing every guest with outstanding shopping experiences that lead to higher units per transaction, higher guest service scores, higher levels of PowerUp Rewards participation, and generate guest interest in GameStop's growing digital business initiatives. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying guests and resolving guest service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval.

Overview As an Assistant Store Manager ("ASM"), you will use your customer service and leadership experience to help coach and development our Customer Service Representatives while developing your supervisory skills. You will play a key role in helping your team produce results while in a fast-paced, dynamic environment and we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine. The health and well-being of our Team Members, their families, and our customers remain a top priority for us. That's why we've taken a number of steps to help maintain a clean and safe environment where Team Members can thrive, and customers can feel safe. Currently, in our stores and Corporate offices, we're practicing social distancing, wearing face coverings (subject to certain exemptions), cleaning frequently, and following state and local requirements as well as Center for Disease Control (CDC) guidelines to help ensure a clean and safe environment for all. As the situation evolves, changes may be made to our practices, in line with state and local mandates as well as CDC-guidelines. Essential Responsibilities Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events.* Coach and develop Team Members and assist with employee management and training in order to maximize the team's potential. Assist in managing overall store performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports. Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits. Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts. Partner with vendors on auctions, vehicle sales, and moving consignment. Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Assist in running the store and day-to-day operations in the absence of the General Manager. Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.* Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels. Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours,** is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*** Minimum Qualifications High School Diploma or equivalent required Minimum 1-2 years of key holder, supervisory, and management experience Excellent verbal and written communication skills Ability to work phone, Point of Sale, Microsoft Office, and other systems Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) Must be at least 19 years of age Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required, (certain state and local applicant exemptions may apply) Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard. Preferred Qualifications Associate degree or higher Leadership in a sales or customer service-oriented position Experience in retail, sales, or financial industry Bilingual English/Spanish is a plus and may be required for certain locations Learn More About Us The TMX Finance® Family of Companies ("the Company") is one of the largest consumer specialty finance organizations in the United States. With companies that include TitleMax®, TitleBucks®, and InstaLoan®, the Company provides a diversified product offering. These companies are represented nationwide and their growth has launched a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. * The ability to perform these tasks is required for the position, however, in-store/office events/gatherings, community events, and certain errands outside of the store and office are on hold until further notice due to the COVID-19 pandemic. **Limited Sunday hours may be required during certain times of the year (i.e., the holiday season) at the Company's discretion. ***Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements due to the COVID-19 pandemic. All TMX Finance® Family of Companies Are Equal Opportunity Employers.

Description: SUMMARY Working with direct or close supervision, the Military Game Advisor delivers consistent world-class customer service experiences using elements of GameStop's Buy-Sell-Trade Model , The Circle of Life and Solution Selling techniques . This position ensures products are easy to see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop; and providing every customer with outstanding shopping experiences that lead to higher units per transaction, higher customer service scores, higher levels of PowerUp Rewards participation, and generate customer interest in GameStop's growing digital business initiatives. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying customers and resolving customer service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating customer needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each customer's needs. Demonstrate a passion for exceeding goals. Provide world-class customer service: promptly greet customers, respond to customer questions/concerns quickly, effectively and courteously, assist customers with meeting their video gaming needs, inform customers of special promotions, trade-in program, recommend additional items as appropriate, and thank every customer for shopping at GameStop; prioritize customers over tasks and demonstrate that commitment by circulating throughout the store, to assist them. Promptly process accurate customer purchases/return transactions via Point-of-Sale (POS) computer system. Respond to customer comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally. Promote GameStop's new title reservation program and the PowerUp Rewards customer loyalty program Assist supervisor to achieve optimum customer service at all times and ensure that best in class customer service is consistently provided Adhere to all of GameStop's ESRB policies and procedures Solution Selling Focus: Drive sales and customer loyalty by creating complete, lasting customer solutions. Demonstrate unique interest in every customer. Ask questions and makes recommendations in order to make technology easier and more affordable for every customer. Promote GameStop's unique customer benefits: new title reservations program and PowerUp Rewards customer loyalty program. Promote GameStop's emerging digital products to customers Respond to customer concerns quickly, effectively and courteously. Request management support as needed to ensure that every customer returns and recommends GameStop to others Demonstrate appreciation for customers by thanking them for their visits and their business Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the customers, and others on the team. Show professionalism and enthusiasm by working well with others - deliver great team results Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Manager. Maintain awareness of associate and customer safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well organized store. Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan Create visual excitement and customer interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Comply with all selling, exchange and refund policies, including check and credit card acceptance procedures Assist in checking shipments for discrepancies/shortages and record any discrepancies in the POS system Recognize potential theft/loss situations and provide personal customer service to deter theft Dust and clean shelves, counters, fixtures, merchandise, and store equipment Organize backroom product, cash wrap back stock product, and store supplies Pick up and discard paper, packing material, and any other debris Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked as required Manage relationships in a manner acceptable to others and to the organization RELATED COMPETENCIES Building Customer Loyalty - Effectively meets customer's needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Customer Focus - Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships; seeks to understand and educate customers on product; takes action to meet customer needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents Must be able to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to move throughout the store unassisted for up to 8 hours Internal applicants must be meeting performance expectations in current position over the last 6 months Working knowledge of computerized cash register system preferred Previous retail or customer service experience preferred Video game knowledge preferred, but not required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Possess outgoing and friendly personality with strong customer service skills Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred Ability to work in a fast-paced, rapidly changing environment Working ability to operate Point of Sale computer system Possess working mathematical and alphabetizing skills Working ability to complete required paperwork properly Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4, and climb on ladders Ability to move throughout the store unassisted to provide customer service or perform tasks in any part of the store for up to 8 hours Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities

Description: SUMMARY Working with direct or close supervision, the Seasonal Sales and Service Advisor delivers consistent world-class customer service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life and Solution Selling techniques. Consistent with all other store-level roles, the Seasonal Sales & Service Advisor seeks to understand the customer need, provide a solution, and make him or her feel like family. This position ensures products are easy to see and to buy; shares product and gaming knowledge; provides a clean, organized environment in which to shop; and provides every customer with outstanding shopping experiences that lead to higher units per transaction, higher net promoter (customer service) scores, higher levels of PowerUp Rewards participation, and generates customer interest in GameStop's growing digital business initiatives. As a seasonal store team member, he or she focuses on the unique needs of Q4 customers, including rapid, friendly service on the sales floor and cash wrap. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying customers and resolving customer service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing sales. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding sales and service goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them. Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system. Respond to guest comments or questions in person or on the phone; answer phone calls promptly and professionally. Promote GameStop's new title reservation program, trades as a form of currency, and the PowerUp Rewards guest loyalty program. Assist supervisor to achieve optimal guest service at all times. Adhere without exception to all of GameStop's ESRB policies and procedures. Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program, Trades as a form of currency and PowerUp Rewards guest loyalty program. Promote GameStop's emerging digital and collectibles products to guests. Respond to guest concerns quickly, effectively and courteously. Request management support as needed to ensure that every guest returns and recommends GameStop to others. Demonstrate appreciation for guests by thanking them for their visits and their business. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Show professionalism and enthusiasm by working well with others - deliver great team results. Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Manager. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Comply with all selling, exchange, and refund policies, including payment acceptance procedures while providing guests with a fast, efficient, and professional checkout experience. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan. Create visual excitement and guest interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor. Comply with all selling, exchange and refund policies, including check and credit card acceptance procedures. Assist in checking shipments for discrepancies/shortages and record any discrepancies in the POS system. Recognize potential theft/loss situations and provide personal guest service to deter theft. Dust and clean shelves, counters, fixtures, merchandise, and store equipment. Organize backroom product, cash wrap back-stock product, and store supplies. Pick up and discard paper, packing material, and any other debris. Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity. Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked as required. Manage relationships in a manner acceptable to others and to the organization. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents Must be able to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to move throughout the store unassisted for up to 8 hours Previous retail or guest service experience preferred MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Possess outgoing and friendly personality with exceptional selling skills Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred Ability to work in a fast-paced, rapidly changing environment Working ability to operate Point of Sale computer system Possess working mathematical and alphabetizing skills Working ability to complete required paperwork properly Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4, and climb on ladders Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities Working knowledge of computerized cash register system preferred Video game knowledge preferred, but not required

Description: SUMMARY Working with direct or close supervision, the Seasonal Sales and Service Advisor delivers consistent world-class customer service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life and Solution Selling techniques. Consistent with all other store-level roles, the Seasonal Sales & Service Advisor seeks to understand the customer need, provide a solution, and make him or her feel like family. This position ensures products are easy to see and to buy; shares product and gaming knowledge; provides a clean, organized environment in which to shop; and provides every customer with outstanding shopping experiences that lead to higher units per transaction, higher net promoter (customer service) scores, higher levels of PowerUp Rewards participation, and generates customer interest in GameStop's growing digital business initiatives. As a seasonal store team member, he or she focuses on the unique needs of Q4 customers, including rapid, friendly service on the sales floor and cash wrap. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying customers and resolving customer service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing sales. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding sales and service goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them. Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system. Respond to guest comments or questions in person or on the phone; answer phone calls promptly and professionally. Promote GameStop's new title reservation program, trades as a form of currency, and the PowerUp Rewards guest loyalty program. Assist supervisor to achieve optimal guest service at all times. Adhere without exception to all of GameStop's ESRB policies and procedures. Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program, Trades as a form of currency and PowerUp Rewards guest loyalty program. Promote GameStop's emerging digital and collectibles products to guests. Respond to guest concerns quickly, effectively and courteously. Request management support as needed to ensure that every guest returns and recommends GameStop to others. Demonstrate appreciation for guests by thanking them for their visits and their business. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Show professionalism and enthusiasm by working well with others - deliver great team results. Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Manager. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Comply with all selling, exchange, and refund policies, including payment acceptance procedures while providing guests with a fast, efficient, and professional checkout experience. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan. Create visual excitement and guest interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor. Comply with all selling, exchange and refund policies, including check and credit card acceptance procedures. Assist in checking shipments for discrepancies/shortages and record any discrepancies in the POS system. Recognize potential theft/loss situations and provide personal guest service to deter theft. Dust and clean shelves, counters, fixtures, merchandise, and store equipment. Organize backroom product, cash wrap back-stock product, and store supplies. Pick up and discard paper, packing material, and any other debris. Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity. Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked as required. Manage relationships in a manner acceptable to others and to the organization. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents Must be able to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to move throughout the store unassisted for up to 8 hours Previous retail or guest service experience preferred MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Possess outgoing and friendly personality with exceptional selling skills Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred Ability to work in a fast-paced, rapidly changing environment Working ability to operate Point of Sale computer system Possess working mathematical and alphabetizing skills Working ability to complete required paperwork properly Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4, and climb on ladders Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities Working knowledge of computerized cash register system preferred Video game knowledge preferred, but not required