Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all AUTO First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members. What you'll do: Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation. Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling. Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented. Resolve status inquiries and, when appropriate, route to handling adjuster. Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels. Apply strong time management skills by closely adhering to assigned work schedule. Embrace continuous improvement and development through coaching and collaboration with manager and team members. Use strong call management skills by assisting members within a timely manner and limiting non-productive time. May assign or initiate emergency services when required on specific claims. Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours. Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically. Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment. Ability to prioritize and multi-task while navigating through multiple business applications. Successful completion of a job-related assessment is required. May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.) What sets you apart: US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,750 to $44,750. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/27/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all AUTO First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members. What you'll do: Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation. Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling. Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented. Resolve status inquiries and, when appropriate, route to handling adjuster. Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels. Apply strong time management skills by closely adhering to assigned work schedule. Embrace continuous improvement and development through coaching and collaboration with manager and team members. Use strong call management skills by assisting members within a timely manner and limiting non-productive time. May assign or initiate emergency services when required on specific claims. Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours. Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically. Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment. Ability to prioritize and multi-task while navigating through multiple business applications. Successful completion of a job-related assessment is required. May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.) What sets you apart: US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,750 to $44,750. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/27/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
North Houston Endoscopy & Surgery (11026)
Houston, Texas
United Surgical Partners International (USPI), the country's largest Ambulatory Surgery Center platform, is seeking an RN/Surgery Center Administrator for Memorial Hermann North Houston Endoscopy & Surgery located on the north side of Houston, TX. This state-of-the art, multi-specialty facility performs procedures in the areas of GI, Pain Management and Colorectal. There are 4 Operating Rooms and 2 Procedure Rooms. The ideal candidate for this role will either have Ambulatory Surgery Center (ASC) leadership experience or hospital surgical leadership experience with ASC exposure. Job Summary Responsible for directing, coordinating, and controlling all aspects of the operating functions, processes, and staff of the facility while demonstrating the primary goal of efficiently providing surgical services that exceed customer expectations and improve clinical and financial operations. Responsibilities and Expectations The daily operation of the facility. Serving, along with any committee appointed for the purpose, as a liaison between the Governing Board, the Medical Staff, and all departments of the facility. Reporting the pertinent activities concerning the facility to the Governing Board at regular intervals. Appointing a person responsible for the facility in the absence of the Administrator. Planning for the services provided by the facility and the operation of the facility. Overall management of the Partnership as outlined in the Operating or Limited Partnership Agreement as applicable. Lead discussion/presentation during Monthly Operations Review call with USPI's Home Office team. Business Operations Deploy, monitor, and ensure that USPI's EDGETM is the foundation of the facility's operational processes and appropriately integrated within the facility's QPI program. Ensure compliance with USPI's policies and procedures as related to internal controls. Develop, monitor, and control the staffing needs, operations budget, and capital budget. Develop, monitor, and control the purchasing plan to stay within the proposed budget and maintain compliance with group purchasing initiatives. Ensure compliance with government regulatory agencies and accrediting bodies. Negotiate and control all external contracts, such as those with physicians, ancillary services, plant maintenance, and purchasing agreements. Establish pricing for procedures based on cost analysis and local market standards. Foster positive work relationships among all departments of the facility and act as liaison between UPSI's Home Office and all staff at the facility. Develop and ensure compliance with appropriate departmental policy and procedure manuals for use by the staff. Closely monitor variations in the financial performance of the facility to avoid cash flow problems. Personnel Administration Hold monthly staff meetings outlining goals and priorities of the facility. Manage exempt and non-exempt employees in accordance with the facility policies utilizing sound principles of practice and fairness. Review employee performance as evaluated by their respective managers, ensuring that reviews occur as scheduled or at least annually for each employee. Review and approve the disciplinary action and/or discharge of employees. Evaluate management performance and other staff as designated. Approve the addition or deletion of positions as well as approve applicants for employment in new or vacant positions. Develop employee productivity analysis, utilizing USPI's Staff Tracker, and assure efficiency of staff levels through increases or reductions in the work force as necessitated by changes in surgical case volume. Implements a program of job-based orientation, training, and ongoing evaluation for all employees. Manage all employee files and records. Provide educational opportunities for professional staff development. Promote the implementation of positive customer relations by the employees and physicians. Clinical Services Ensure that the surgical programs and clinical services are in compliance with the respective components of regulatory body and accrediting body standards. Work in conjunction with the Medical Director and Medical Executive Committee in the evaluation and development of existing and new surgical services at the facility. Manage the clinical departments of nursing, central supply, medical records, and housekeeping, and supervise the contracted services of laboratory, radiology, pharmaceuticals, laundry, and biomedical engineering. Monitor the adequate function of surgical equipment and patient care equipment through contracted services and follow-up on repairs. Develop and implement a sales/marketing plan and lead the facility's sales team in accordance with USPI's Sales Plan and the business plan for the facility. Identify and develop new services defined as appropriate for ambulatory surgery centers. Foster positive public relations, marketing, and planning. Quality Improvement Develop, evaluate, and promote implementation of a continuous quality improvement program. Administer the infection control program and medical staff review of the quality improvement program. Identify and correct quality care issues. Develop statistical indicators to use in evaluating the overall operations and quality of care provided. Serve as a member of the Quality Improvement Committee. Medical Staff Relationships Process the credentialing of practitioners of the facility. Collaborate with the Medical Director in the review and revision of the Medical Staff Bylaws and Rules and Regulations on a biannual basis. Collaborate with the Medical Director and serve as a liaison in problem areas with the medical staff. Promote positive relationships between employees and practitioners. Develop a system whereby physician's needs and their patients' needs are defined in order to determine the proper mix of services and efficiencies. Administrative Representative Attend corporate administrative meetings representing the facility. Act in accordance with the vision, mission, and business philosophy of the facility. Maintain membership in professional associations relevant to ambulatory surgery facilities and healthcare administration. Stay current in changes in the healthcare environment, such as reimbursement, legislative issues and business law, and act accordingly in the best interest of the corporation. Personal Development and Professionalism Identify areas that require additional reinforcement through education, consultation, or practicum. Attend all mandatory in-services and meetings. Follow the facility's professional conduct and dress code policy. Maintain patient, physician, and employee privacy and confidentiality per policy. Communicate effectively and courteously with visitors, physicians and their office staff, patients, and employees. Criteria for Evaluation Patient/family/physician/employee feedback Annual Goals Required Experience: Annual and Quarterly bonus potential Qualifications Bachelor's degree or equivalent work experience. RN required. Minimum three years of experience in a top administrative or management position either in the ASC or hospital surgical space. Good command of the English language, both verbal and written. Ability to work well with physicians, employees, patients, and others. The Governing Board may determine other qualifications as seen fit. Working Conditions and Physical Requirements Mobility to move about the facility to supervise employees and activities. Office environment typical, but frequent exposures to patient care areas. USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
10/27/2025
Full time
United Surgical Partners International (USPI), the country's largest Ambulatory Surgery Center platform, is seeking an RN/Surgery Center Administrator for Memorial Hermann North Houston Endoscopy & Surgery located on the north side of Houston, TX. This state-of-the art, multi-specialty facility performs procedures in the areas of GI, Pain Management and Colorectal. There are 4 Operating Rooms and 2 Procedure Rooms. The ideal candidate for this role will either have Ambulatory Surgery Center (ASC) leadership experience or hospital surgical leadership experience with ASC exposure. Job Summary Responsible for directing, coordinating, and controlling all aspects of the operating functions, processes, and staff of the facility while demonstrating the primary goal of efficiently providing surgical services that exceed customer expectations and improve clinical and financial operations. Responsibilities and Expectations The daily operation of the facility. Serving, along with any committee appointed for the purpose, as a liaison between the Governing Board, the Medical Staff, and all departments of the facility. Reporting the pertinent activities concerning the facility to the Governing Board at regular intervals. Appointing a person responsible for the facility in the absence of the Administrator. Planning for the services provided by the facility and the operation of the facility. Overall management of the Partnership as outlined in the Operating or Limited Partnership Agreement as applicable. Lead discussion/presentation during Monthly Operations Review call with USPI's Home Office team. Business Operations Deploy, monitor, and ensure that USPI's EDGETM is the foundation of the facility's operational processes and appropriately integrated within the facility's QPI program. Ensure compliance with USPI's policies and procedures as related to internal controls. Develop, monitor, and control the staffing needs, operations budget, and capital budget. Develop, monitor, and control the purchasing plan to stay within the proposed budget and maintain compliance with group purchasing initiatives. Ensure compliance with government regulatory agencies and accrediting bodies. Negotiate and control all external contracts, such as those with physicians, ancillary services, plant maintenance, and purchasing agreements. Establish pricing for procedures based on cost analysis and local market standards. Foster positive work relationships among all departments of the facility and act as liaison between UPSI's Home Office and all staff at the facility. Develop and ensure compliance with appropriate departmental policy and procedure manuals for use by the staff. Closely monitor variations in the financial performance of the facility to avoid cash flow problems. Personnel Administration Hold monthly staff meetings outlining goals and priorities of the facility. Manage exempt and non-exempt employees in accordance with the facility policies utilizing sound principles of practice and fairness. Review employee performance as evaluated by their respective managers, ensuring that reviews occur as scheduled or at least annually for each employee. Review and approve the disciplinary action and/or discharge of employees. Evaluate management performance and other staff as designated. Approve the addition or deletion of positions as well as approve applicants for employment in new or vacant positions. Develop employee productivity analysis, utilizing USPI's Staff Tracker, and assure efficiency of staff levels through increases or reductions in the work force as necessitated by changes in surgical case volume. Implements a program of job-based orientation, training, and ongoing evaluation for all employees. Manage all employee files and records. Provide educational opportunities for professional staff development. Promote the implementation of positive customer relations by the employees and physicians. Clinical Services Ensure that the surgical programs and clinical services are in compliance with the respective components of regulatory body and accrediting body standards. Work in conjunction with the Medical Director and Medical Executive Committee in the evaluation and development of existing and new surgical services at the facility. Manage the clinical departments of nursing, central supply, medical records, and housekeeping, and supervise the contracted services of laboratory, radiology, pharmaceuticals, laundry, and biomedical engineering. Monitor the adequate function of surgical equipment and patient care equipment through contracted services and follow-up on repairs. Develop and implement a sales/marketing plan and lead the facility's sales team in accordance with USPI's Sales Plan and the business plan for the facility. Identify and develop new services defined as appropriate for ambulatory surgery centers. Foster positive public relations, marketing, and planning. Quality Improvement Develop, evaluate, and promote implementation of a continuous quality improvement program. Administer the infection control program and medical staff review of the quality improvement program. Identify and correct quality care issues. Develop statistical indicators to use in evaluating the overall operations and quality of care provided. Serve as a member of the Quality Improvement Committee. Medical Staff Relationships Process the credentialing of practitioners of the facility. Collaborate with the Medical Director in the review and revision of the Medical Staff Bylaws and Rules and Regulations on a biannual basis. Collaborate with the Medical Director and serve as a liaison in problem areas with the medical staff. Promote positive relationships between employees and practitioners. Develop a system whereby physician's needs and their patients' needs are defined in order to determine the proper mix of services and efficiencies. Administrative Representative Attend corporate administrative meetings representing the facility. Act in accordance with the vision, mission, and business philosophy of the facility. Maintain membership in professional associations relevant to ambulatory surgery facilities and healthcare administration. Stay current in changes in the healthcare environment, such as reimbursement, legislative issues and business law, and act accordingly in the best interest of the corporation. Personal Development and Professionalism Identify areas that require additional reinforcement through education, consultation, or practicum. Attend all mandatory in-services and meetings. Follow the facility's professional conduct and dress code policy. Maintain patient, physician, and employee privacy and confidentiality per policy. Communicate effectively and courteously with visitors, physicians and their office staff, patients, and employees. Criteria for Evaluation Patient/family/physician/employee feedback Annual Goals Required Experience: Annual and Quarterly bonus potential Qualifications Bachelor's degree or equivalent work experience. RN required. Minimum three years of experience in a top administrative or management position either in the ASC or hospital surgical space. Good command of the English language, both verbal and written. Ability to work well with physicians, employees, patients, and others. The Governing Board may determine other qualifications as seen fit. Working Conditions and Physical Requirements Mobility to move about the facility to supervise employees and activities. Office environment typical, but frequent exposures to patient care areas. USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/27/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/27/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all AUTO First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members. What you'll do: Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation. Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling. Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented. Resolve status inquiries and, when appropriate, route to handling adjuster. Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels. Apply strong time management skills by closely adhering to assigned work schedule. Embrace continuous improvement and development through coaching and collaboration with manager and team members. Use strong call management skills by assisting members within a timely manner and limiting non-productive time. May assign or initiate emergency services when required on specific claims. Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours. Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically. Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment. Ability to prioritize and multi-task while navigating through multiple business applications. Successful completion of a job-related assessment is required. May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.) What sets you apart: US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,750 to $44,750. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/27/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all AUTO First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members. What you'll do: Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation. Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling. Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented. Resolve status inquiries and, when appropriate, route to handling adjuster. Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels. Apply strong time management skills by closely adhering to assigned work schedule. Embrace continuous improvement and development through coaching and collaboration with manager and team members. Use strong call management skills by assisting members within a timely manner and limiting non-productive time. May assign or initiate emergency services when required on specific claims. Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours. Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically. Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment. Ability to prioritize and multi-task while navigating through multiple business applications. Successful completion of a job-related assessment is required. May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.) What sets you apart: US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,750 to $44,750. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/27/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/27/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
JOB SUMMARY This is an Operations position responsible for directing the activities associated with Delivery. Responsibilities include but are not limited to, strategic overview and implementation of projects, expense and revenue management, compliance with government regulations, management and direction to delivery staff and safety and security of the delivery department. RESPONSIBILITIES Direct the daily work and safety of Delivery supervisors, routing personnel and other associates. Ensure that management staff is effectively managing the day to day delivery activities, including but not limited to Delivery Associate adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Assure Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensure that electronic logs are kept current and accurate. Direct labor hours, travel, fuel, and consumable supplies within budget, maximizing time and cost efficiencies. Prepare work schedules including extra work days and shifts as needed. Oversee the proper selection, purchase, and utilization of company assets in support of the Delivery department. Coordinate required repairs with proper departments as necessary. Observe the effectiveness of daily routing activities to ensure all established Key Performance Indicators (KPI) and Sales/customer satisfaction goals are met. Prepare budget, profit plans, and capital requests as required. Evaluate metrics and adjust activities to meet or exceed performance expectations. Suggest efficiency ideas, cost reduction measures and assist with the implementation of delivery changes. Monitor the utilization of delivery services by reviewing the coordination of backhaul functions and other routing/scheduling activities to increase the profitability of all delivery services. Communicate with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visit customer locations and meet with customers to address issues and assess delivery difficulty. Establish the use and updating of productivity and routing software systems. Preserve associate relations through regular department or pre-shift meetings. maintain on-going interaction. Keep open communication channels with associates by answering questions and explaining policies and procedures. Monitor associate morale. Submit and respond to ideas to improve associate engagement and enablement. Interpret, train and consistently enforce company policies and procedures. Coordinate efforts with the Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections. Make recommendations for disciplinary action and/or behavior modification where required. Execute management functions of staff selection, development, discipline, performance reviews and/or terminations. Perform the duties of the associates supervised, and perform other related duties as needed (as qualified). QUALIFICATIONS Education Bachelor's degree. Experience 7 years' related experience and/or training; or equivalent combination of education and related experience. Certificates, Licenses, and Registrations Valid Class A Commercial Driver License meeting company standards. Complete a Sysco approved defensive driving program. HazMat and Doubles Certification. Valid Class A Commercial Driver License meeting Company standards preferred Professional Skills Ability to read, comprehends, write and speak English. Able to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Capable of writing reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Can add, subtracts, multiply, and divides into all units of measure, using whole numbers, common fractions, and decimals Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Demonstrate knowledge of spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Working knowledge of Federal Motor Carrier Safety Regulations. Successfully engage and lead individual and team discussions and meetings. Apply all relevant policies in a consistent, timely and objective manner. Able to work with peers and associates from other departments, operating companies, and Corporate proactively and constructively. Work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures on time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to talk or hear. Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. Occasionally required to stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
10/27/2025
Full time
JOB SUMMARY This is an Operations position responsible for directing the activities associated with Delivery. Responsibilities include but are not limited to, strategic overview and implementation of projects, expense and revenue management, compliance with government regulations, management and direction to delivery staff and safety and security of the delivery department. RESPONSIBILITIES Direct the daily work and safety of Delivery supervisors, routing personnel and other associates. Ensure that management staff is effectively managing the day to day delivery activities, including but not limited to Delivery Associate adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Assure Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensure that electronic logs are kept current and accurate. Direct labor hours, travel, fuel, and consumable supplies within budget, maximizing time and cost efficiencies. Prepare work schedules including extra work days and shifts as needed. Oversee the proper selection, purchase, and utilization of company assets in support of the Delivery department. Coordinate required repairs with proper departments as necessary. Observe the effectiveness of daily routing activities to ensure all established Key Performance Indicators (KPI) and Sales/customer satisfaction goals are met. Prepare budget, profit plans, and capital requests as required. Evaluate metrics and adjust activities to meet or exceed performance expectations. Suggest efficiency ideas, cost reduction measures and assist with the implementation of delivery changes. Monitor the utilization of delivery services by reviewing the coordination of backhaul functions and other routing/scheduling activities to increase the profitability of all delivery services. Communicate with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visit customer locations and meet with customers to address issues and assess delivery difficulty. Establish the use and updating of productivity and routing software systems. Preserve associate relations through regular department or pre-shift meetings. maintain on-going interaction. Keep open communication channels with associates by answering questions and explaining policies and procedures. Monitor associate morale. Submit and respond to ideas to improve associate engagement and enablement. Interpret, train and consistently enforce company policies and procedures. Coordinate efforts with the Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections. Make recommendations for disciplinary action and/or behavior modification where required. Execute management functions of staff selection, development, discipline, performance reviews and/or terminations. Perform the duties of the associates supervised, and perform other related duties as needed (as qualified). QUALIFICATIONS Education Bachelor's degree. Experience 7 years' related experience and/or training; or equivalent combination of education and related experience. Certificates, Licenses, and Registrations Valid Class A Commercial Driver License meeting company standards. Complete a Sysco approved defensive driving program. HazMat and Doubles Certification. Valid Class A Commercial Driver License meeting Company standards preferred Professional Skills Ability to read, comprehends, write and speak English. Able to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Capable of writing reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Can add, subtracts, multiply, and divides into all units of measure, using whole numbers, common fractions, and decimals Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Demonstrate knowledge of spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Working knowledge of Federal Motor Carrier Safety Regulations. Successfully engage and lead individual and team discussions and meetings. Apply all relevant policies in a consistent, timely and objective manner. Able to work with peers and associates from other departments, operating companies, and Corporate proactively and constructively. Work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures on time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to talk or hear. Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. Occasionally required to stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JOB SUMMARY This is an Operations position responsible for directing the activities associated with Delivery. Responsibilities include but are not limited to, strategic overview and implementation of projects, expense and revenue management, compliance with government regulations, management and direction to delivery staff and safety and security of the delivery department. RESPONSIBILITIES Direct the daily work and safety of Delivery supervisors, routing personnel and other associates. Ensure that management staff is effectively managing the day to day delivery activities, including but not limited to Delivery Associate adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Assure Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensure that electronic logs are kept current and accurate. Direct labor hours, travel, fuel, and consumable supplies within budget, maximizing time and cost efficiencies. Prepare work schedules including extra work days and shifts as needed. Oversee the proper selection, purchase, and utilization of company assets in support of the Delivery department. Coordinate required repairs with proper departments as necessary. Observe the effectiveness of daily routing activities to ensure all established Key Performance Indicators (KPI) and Sales/customer satisfaction goals are met. Prepare budget, profit plans, and capital requests as required. Evaluate metrics and adjust activities to meet or exceed performance expectations. Suggest efficiency ideas, cost reduction measures and assist with the implementation of delivery changes. Monitor the utilization of delivery services by reviewing the coordination of backhaul functions and other routing/scheduling activities to increase the profitability of all delivery services. Communicate with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visit customer locations and meet with customers to address issues and assess delivery difficulty. Establish the use and updating of productivity and routing software systems. Preserve associate relations through regular department or pre-shift meetings. maintain on-going interaction. Keep open communication channels with associates by answering questions and explaining policies and procedures. Monitor associate morale. Submit and respond to ideas to improve associate engagement and enablement. Interpret, train and consistently enforce company policies and procedures. Coordinate efforts with the Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections. Make recommendations for disciplinary action and/or behavior modification where required. Execute management functions of staff selection, development, discipline, performance reviews and/or terminations. Perform the duties of the associates supervised, and perform other related duties as needed (as qualified). QUALIFICATIONS Education Bachelor's degree. Experience 7 years' related experience and/or training; or equivalent combination of education and related experience. Certificates, Licenses, and Registrations Valid Class A Commercial Driver License meeting company standards. Complete a Sysco approved defensive driving program. HazMat and Doubles Certification. Valid Class A Commercial Driver License meeting Company standards preferred Professional Skills Ability to read, comprehends, write and speak English. Able to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Capable of writing reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Can add, subtracts, multiply, and divides into all units of measure, using whole numbers, common fractions, and decimals Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Demonstrate knowledge of spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Working knowledge of Federal Motor Carrier Safety Regulations. Successfully engage and lead individual and team discussions and meetings. Apply all relevant policies in a consistent, timely and objective manner. Able to work with peers and associates from other departments, operating companies, and Corporate proactively and constructively. Work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures on time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to talk or hear. Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. Occasionally required to stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
10/27/2025
Full time
JOB SUMMARY This is an Operations position responsible for directing the activities associated with Delivery. Responsibilities include but are not limited to, strategic overview and implementation of projects, expense and revenue management, compliance with government regulations, management and direction to delivery staff and safety and security of the delivery department. RESPONSIBILITIES Direct the daily work and safety of Delivery supervisors, routing personnel and other associates. Ensure that management staff is effectively managing the day to day delivery activities, including but not limited to Delivery Associate adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Assure Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensure that electronic logs are kept current and accurate. Direct labor hours, travel, fuel, and consumable supplies within budget, maximizing time and cost efficiencies. Prepare work schedules including extra work days and shifts as needed. Oversee the proper selection, purchase, and utilization of company assets in support of the Delivery department. Coordinate required repairs with proper departments as necessary. Observe the effectiveness of daily routing activities to ensure all established Key Performance Indicators (KPI) and Sales/customer satisfaction goals are met. Prepare budget, profit plans, and capital requests as required. Evaluate metrics and adjust activities to meet or exceed performance expectations. Suggest efficiency ideas, cost reduction measures and assist with the implementation of delivery changes. Monitor the utilization of delivery services by reviewing the coordination of backhaul functions and other routing/scheduling activities to increase the profitability of all delivery services. Communicate with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visit customer locations and meet with customers to address issues and assess delivery difficulty. Establish the use and updating of productivity and routing software systems. Preserve associate relations through regular department or pre-shift meetings. maintain on-going interaction. Keep open communication channels with associates by answering questions and explaining policies and procedures. Monitor associate morale. Submit and respond to ideas to improve associate engagement and enablement. Interpret, train and consistently enforce company policies and procedures. Coordinate efforts with the Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections. Make recommendations for disciplinary action and/or behavior modification where required. Execute management functions of staff selection, development, discipline, performance reviews and/or terminations. Perform the duties of the associates supervised, and perform other related duties as needed (as qualified). QUALIFICATIONS Education Bachelor's degree. Experience 7 years' related experience and/or training; or equivalent combination of education and related experience. Certificates, Licenses, and Registrations Valid Class A Commercial Driver License meeting company standards. Complete a Sysco approved defensive driving program. HazMat and Doubles Certification. Valid Class A Commercial Driver License meeting Company standards preferred Professional Skills Ability to read, comprehends, write and speak English. Able to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Capable of writing reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Can add, subtracts, multiply, and divides into all units of measure, using whole numbers, common fractions, and decimals Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Demonstrate knowledge of spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Working knowledge of Federal Motor Carrier Safety Regulations. Successfully engage and lead individual and team discussions and meetings. Apply all relevant policies in a consistent, timely and objective manner. Able to work with peers and associates from other departments, operating companies, and Corporate proactively and constructively. Work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures on time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to talk or hear. Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. Occasionally required to stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JOB SUMMARY This Operating Company (OpCo) based position will lead the implementation of prevention-focused health, safety and environmental (HSE) and security program. The position will establish, execute and deliver OpCo-specific strategy that supports Sysco's overall HSE objectives, including security and crisis preparedness objectives. RESPONSIBILITIES In cooperation with Operational management, develop health, safety and environmental (HSE) strategy in support of Corporate HSE and Security strategic goals. Develop effective HSE plans designed to meet operational goals to reduce injuries, accidents, and incidents. Effectively communicate HSE strategy and objectives with Senior Leadership. Support site management in the implementation of HSE plans. Design and implement effective metrics to track progress, proactively identify areas of concern and drive accountability. Develop and implement training programs to transfer HSE knowledge and core competencies to management and associates. Establish and achieve audits to track and identify gaps in the local compliance with Sysco's (HSE) policies and procedures. Support creation of health, safety and environmental (HSE) goals for the site management and appropriate activity-based goals for the leadership team, functional managers, and front-line supervisors to drive HSE culture, compliance and results. Head a company-wide system to identify and evaluate hazards (risks), and implement effective controls (corrective solutions). Lead incident investigation process, including cause analysis and identification of corrective action plans. Provide supervisor and management training on root cause analysis. Interface with regulatory bodies (OSHA, DOT, EPA, and State/Local Regulators). Facilitate the completion of a company-wide annual HSE training plan. Develop effective interdepartmental relationships. Assist facilities management team in ensuring required regulatory permits are acquired, required reports are submitted to regulatory agencies and any site permit conditions (e.g. recordkeeping, process safety management (PSM), stormwater, special waste, etc.) are met. Achieve annual targets for incident frequency, severity and cost reductions. Display strong problem solving, organizational and analytical skills. Demonstrate professional maturity and ability to act as a change leader. Create and facilitate health, safety, and environmental (HSE) engagement through HSE teams and committees needed to accomplish the established targets and annual objectives. Drive and promote zero-incident HSE culture throughout the company. Support execution of Sysco's Emergency Preparedness Plan procedures and policies. Monitor, interpret and communicate regulatory changes to Operating Company (OpCo) management. Assist with the development and presentation of Corporate and site-specific training programs as needed. Implement early return to work programs. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Interprets trains and consistently enforces Company policies and procedures. Maintains associate relations through regular department meetings. Maintains on-going interaction and open communication with associates, monitors associate morale, and responds to and implements ideas to improve associate engagement and enablement. QUALIFICATIONS Education Bachelor's degree or certifications with equivalent experience. Experience 5-7 years of hands-on environmental and safety experience in a warehousing/distribution, manufacturing, or transportation operation. Considerable experience with occupational safety, transportation safety, and environmental compliance preferred. Certificates, Licenses, and Registrations Has attained or is working toward certification in safety (CSP). Other pertinent safety certifications or designations are desirable as well. Must possess a valid Driver's License and provide proof of liability coverage meeting company standards. Professional Skills Strong background in safety with a proven record of results. Ability to drive a strong safety philosophy and implement constructive behavior changes in transportation safety. Excellent analytical skills. Solid employee relations and interpersonal communication skills. Interact effectively with all levels of management, supervision, and employees. Demonstrate excellent verbal communication, written communication, and presentation skills. Leadership and team-building skills, and able to influence decision-makers. Demonstrated knowledge of spreadsheet and word processing software, and ability to learn Sysco technology software and programs. Effectively using time and resources to accomplish overall initiatives and program goals. Able to analyze and independently solve a variety of difficult situations and problems. Successfully demonstrate all Leadership Framework competencies. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. Frequently required to sit and reach with hands and arms. Must occasionally lift and/or move up to 20 pounds. Working Conditions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will be performed at the assigned operating company facilities. Must be able to do limited travel to Sysco facilities or operating companies. The noise level in the work environment is usually moderate. The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change, the job description will be reviewed and subject to changes according to business necessity.
10/27/2025
Full time
JOB SUMMARY This Operating Company (OpCo) based position will lead the implementation of prevention-focused health, safety and environmental (HSE) and security program. The position will establish, execute and deliver OpCo-specific strategy that supports Sysco's overall HSE objectives, including security and crisis preparedness objectives. RESPONSIBILITIES In cooperation with Operational management, develop health, safety and environmental (HSE) strategy in support of Corporate HSE and Security strategic goals. Develop effective HSE plans designed to meet operational goals to reduce injuries, accidents, and incidents. Effectively communicate HSE strategy and objectives with Senior Leadership. Support site management in the implementation of HSE plans. Design and implement effective metrics to track progress, proactively identify areas of concern and drive accountability. Develop and implement training programs to transfer HSE knowledge and core competencies to management and associates. Establish and achieve audits to track and identify gaps in the local compliance with Sysco's (HSE) policies and procedures. Support creation of health, safety and environmental (HSE) goals for the site management and appropriate activity-based goals for the leadership team, functional managers, and front-line supervisors to drive HSE culture, compliance and results. Head a company-wide system to identify and evaluate hazards (risks), and implement effective controls (corrective solutions). Lead incident investigation process, including cause analysis and identification of corrective action plans. Provide supervisor and management training on root cause analysis. Interface with regulatory bodies (OSHA, DOT, EPA, and State/Local Regulators). Facilitate the completion of a company-wide annual HSE training plan. Develop effective interdepartmental relationships. Assist facilities management team in ensuring required regulatory permits are acquired, required reports are submitted to regulatory agencies and any site permit conditions (e.g. recordkeeping, process safety management (PSM), stormwater, special waste, etc.) are met. Achieve annual targets for incident frequency, severity and cost reductions. Display strong problem solving, organizational and analytical skills. Demonstrate professional maturity and ability to act as a change leader. Create and facilitate health, safety, and environmental (HSE) engagement through HSE teams and committees needed to accomplish the established targets and annual objectives. Drive and promote zero-incident HSE culture throughout the company. Support execution of Sysco's Emergency Preparedness Plan procedures and policies. Monitor, interpret and communicate regulatory changes to Operating Company (OpCo) management. Assist with the development and presentation of Corporate and site-specific training programs as needed. Implement early return to work programs. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Interprets trains and consistently enforces Company policies and procedures. Maintains associate relations through regular department meetings. Maintains on-going interaction and open communication with associates, monitors associate morale, and responds to and implements ideas to improve associate engagement and enablement. QUALIFICATIONS Education Bachelor's degree or certifications with equivalent experience. Experience 5-7 years of hands-on environmental and safety experience in a warehousing/distribution, manufacturing, or transportation operation. Considerable experience with occupational safety, transportation safety, and environmental compliance preferred. Certificates, Licenses, and Registrations Has attained or is working toward certification in safety (CSP). Other pertinent safety certifications or designations are desirable as well. Must possess a valid Driver's License and provide proof of liability coverage meeting company standards. Professional Skills Strong background in safety with a proven record of results. Ability to drive a strong safety philosophy and implement constructive behavior changes in transportation safety. Excellent analytical skills. Solid employee relations and interpersonal communication skills. Interact effectively with all levels of management, supervision, and employees. Demonstrate excellent verbal communication, written communication, and presentation skills. Leadership and team-building skills, and able to influence decision-makers. Demonstrated knowledge of spreadsheet and word processing software, and ability to learn Sysco technology software and programs. Effectively using time and resources to accomplish overall initiatives and program goals. Able to analyze and independently solve a variety of difficult situations and problems. Successfully demonstrate all Leadership Framework competencies. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. Frequently required to sit and reach with hands and arms. Must occasionally lift and/or move up to 20 pounds. Working Conditions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will be performed at the assigned operating company facilities. Must be able to do limited travel to Sysco facilities or operating companies. The noise level in the work environment is usually moderate. The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change, the job description will be reviewed and subject to changes according to business necessity.
JOB SUMMARY This Operating Company (OpCo) based position will lead the implementation of prevention-focused health, safety and environmental (HSE) and security program. The position will establish, execute and deliver OpCo-specific strategy that supports Sysco's overall HSE objectives, including security and crisis preparedness objectives. RESPONSIBILITIES In cooperation with Operational management, develop health, safety and environmental (HSE) strategy in support of Corporate HSE and Security strategic goals. Develop effective HSE plans designed to meet operational goals to reduce injuries, accidents, and incidents. Effectively communicate HSE strategy and objectives with Senior Leadership. Support site management in the implementation of HSE plans. Design and implement effective metrics to track progress, proactively identify areas of concern and drive accountability. Develop and implement training programs to transfer HSE knowledge and core competencies to management and associates. Establish and achieve audits to track and identify gaps in the local compliance with Sysco's (HSE) policies and procedures. Support creation of health, safety and environmental (HSE) goals for the site management and appropriate activity-based goals for the leadership team, functional managers, and front-line supervisors to drive HSE culture, compliance and results. Head a company-wide system to identify and evaluate hazards (risks), and implement effective controls (corrective solutions). Lead incident investigation process, including cause analysis and identification of corrective action plans. Provide supervisor and management training on root cause analysis. Interface with regulatory bodies (OSHA, DOT, EPA, and State/Local Regulators). Facilitate the completion of a company-wide annual HSE training plan. Develop effective interdepartmental relationships. Assist facilities management team in ensuring required regulatory permits are acquired, required reports are submitted to regulatory agencies and any site permit conditions (e.g. recordkeeping, process safety management (PSM), stormwater, special waste, etc.) are met. Achieve annual targets for incident frequency, severity and cost reductions. Display strong problem solving, organizational and analytical skills. Demonstrate professional maturity and ability to act as a change leader. Create and facilitate health, safety, and environmental (HSE) engagement through HSE teams and committees needed to accomplish the established targets and annual objectives. Drive and promote zero-incident HSE culture throughout the company. Support execution of Sysco's Emergency Preparedness Plan procedures and policies. Monitor, interpret and communicate regulatory changes to Operating Company (OpCo) management. Assist with the development and presentation of Corporate and site-specific training programs as needed. Implement early return to work programs. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Interprets trains and consistently enforces Company policies and procedures. Maintains associate relations through regular department meetings. Maintains on-going interaction and open communication with associates, monitors associate morale, and responds to and implements ideas to improve associate engagement and enablement. QUALIFICATIONS Education Bachelor's degree or certifications with equivalent experience. Experience 5-7 years of hands-on environmental and safety experience in a warehousing/distribution, manufacturing, or transportation operation. Considerable experience with occupational safety, transportation safety, and environmental compliance preferred. Certificates, Licenses, and Registrations Has attained or is working toward certification in safety (CSP). Other pertinent safety certifications or designations are desirable as well. Must possess a valid Driver's License and provide proof of liability coverage meeting company standards. Professional Skills Strong background in safety with a proven record of results. Ability to drive a strong safety philosophy and implement constructive behavior changes in transportation safety. Excellent analytical skills. Solid employee relations and interpersonal communication skills. Interact effectively with all levels of management, supervision, and employees. Demonstrate excellent verbal communication, written communication, and presentation skills. Leadership and team-building skills, and able to influence decision-makers. Demonstrated knowledge of spreadsheet and word processing software, and ability to learn Sysco technology software and programs. Effectively using time and resources to accomplish overall initiatives and program goals. Able to analyze and independently solve a variety of difficult situations and problems. Successfully demonstrate all Leadership Framework competencies. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. Frequently required to sit and reach with hands and arms. Must occasionally lift and/or move up to 20 pounds. Working Conditions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will be performed at the assigned operating company facilities. Must be able to do limited travel to Sysco facilities or operating companies. The noise level in the work environment is usually moderate. The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change, the job description will be reviewed and subject to changes according to business necessity.
10/27/2025
Full time
JOB SUMMARY This Operating Company (OpCo) based position will lead the implementation of prevention-focused health, safety and environmental (HSE) and security program. The position will establish, execute and deliver OpCo-specific strategy that supports Sysco's overall HSE objectives, including security and crisis preparedness objectives. RESPONSIBILITIES In cooperation with Operational management, develop health, safety and environmental (HSE) strategy in support of Corporate HSE and Security strategic goals. Develop effective HSE plans designed to meet operational goals to reduce injuries, accidents, and incidents. Effectively communicate HSE strategy and objectives with Senior Leadership. Support site management in the implementation of HSE plans. Design and implement effective metrics to track progress, proactively identify areas of concern and drive accountability. Develop and implement training programs to transfer HSE knowledge and core competencies to management and associates. Establish and achieve audits to track and identify gaps in the local compliance with Sysco's (HSE) policies and procedures. Support creation of health, safety and environmental (HSE) goals for the site management and appropriate activity-based goals for the leadership team, functional managers, and front-line supervisors to drive HSE culture, compliance and results. Head a company-wide system to identify and evaluate hazards (risks), and implement effective controls (corrective solutions). Lead incident investigation process, including cause analysis and identification of corrective action plans. Provide supervisor and management training on root cause analysis. Interface with regulatory bodies (OSHA, DOT, EPA, and State/Local Regulators). Facilitate the completion of a company-wide annual HSE training plan. Develop effective interdepartmental relationships. Assist facilities management team in ensuring required regulatory permits are acquired, required reports are submitted to regulatory agencies and any site permit conditions (e.g. recordkeeping, process safety management (PSM), stormwater, special waste, etc.) are met. Achieve annual targets for incident frequency, severity and cost reductions. Display strong problem solving, organizational and analytical skills. Demonstrate professional maturity and ability to act as a change leader. Create and facilitate health, safety, and environmental (HSE) engagement through HSE teams and committees needed to accomplish the established targets and annual objectives. Drive and promote zero-incident HSE culture throughout the company. Support execution of Sysco's Emergency Preparedness Plan procedures and policies. Monitor, interpret and communicate regulatory changes to Operating Company (OpCo) management. Assist with the development and presentation of Corporate and site-specific training programs as needed. Implement early return to work programs. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Interprets trains and consistently enforces Company policies and procedures. Maintains associate relations through regular department meetings. Maintains on-going interaction and open communication with associates, monitors associate morale, and responds to and implements ideas to improve associate engagement and enablement. QUALIFICATIONS Education Bachelor's degree or certifications with equivalent experience. Experience 5-7 years of hands-on environmental and safety experience in a warehousing/distribution, manufacturing, or transportation operation. Considerable experience with occupational safety, transportation safety, and environmental compliance preferred. Certificates, Licenses, and Registrations Has attained or is working toward certification in safety (CSP). Other pertinent safety certifications or designations are desirable as well. Must possess a valid Driver's License and provide proof of liability coverage meeting company standards. Professional Skills Strong background in safety with a proven record of results. Ability to drive a strong safety philosophy and implement constructive behavior changes in transportation safety. Excellent analytical skills. Solid employee relations and interpersonal communication skills. Interact effectively with all levels of management, supervision, and employees. Demonstrate excellent verbal communication, written communication, and presentation skills. Leadership and team-building skills, and able to influence decision-makers. Demonstrated knowledge of spreadsheet and word processing software, and ability to learn Sysco technology software and programs. Effectively using time and resources to accomplish overall initiatives and program goals. Able to analyze and independently solve a variety of difficult situations and problems. Successfully demonstrate all Leadership Framework competencies. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. Frequently required to sit and reach with hands and arms. Must occasionally lift and/or move up to 20 pounds. Working Conditions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will be performed at the assigned operating company facilities. Must be able to do limited travel to Sysco facilities or operating companies. The noise level in the work environment is usually moderate. The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change, the job description will be reviewed and subject to changes according to business necessity.
JOB SUMMARY This is an Operations position responsible for directing the activities associated with Delivery. Responsibilities include but are not limited to, strategic overview and implementation of projects, expense and revenue management, compliance with government regulations, management and direction to delivery staff and safety and security of the delivery department. RESPONSIBILITIES Direct the daily work and safety of Delivery supervisors, routing personnel and other associates. Ensure that management staff is effectively managing the day to day delivery activities, including but not limited to Delivery Associate adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Assure Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensure that electronic logs are kept current and accurate. Direct labor hours, travel, fuel, and consumable supplies within budget, maximizing time and cost efficiencies. Prepare work schedules including extra work days and shifts as needed. Oversee the proper selection, purchase, and utilization of company assets in support of the Delivery department. Coordinate required repairs with proper departments as necessary. Observe the effectiveness of daily routing activities to ensure all established Key Performance Indicators (KPI) and Sales/customer satisfaction goals are met. Prepare budget, profit plans, and capital requests as required. Evaluate metrics and adjust activities to meet or exceed performance expectations. Suggest efficiency ideas, cost reduction measures and assist with the implementation of delivery changes. Monitor the utilization of delivery services by reviewing the coordination of backhaul functions and other routing/scheduling activities to increase the profitability of all delivery services. Communicate with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visit customer locations and meet with customers to address issues and assess delivery difficulty. Establish the use and updating of productivity and routing software systems. Preserve associate relations through regular department or pre-shift meetings. maintain on-going interaction. Keep open communication channels with associates by answering questions and explaining policies and procedures. Monitor associate morale. Submit and respond to ideas to improve associate engagement and enablement. Interpret, train and consistently enforce company policies and procedures. Coordinate efforts with the Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections. Make recommendations for disciplinary action and/or behavior modification where required. Execute management functions of staff selection, development, discipline, performance reviews and/or terminations. Perform the duties of the associates supervised, and perform other related duties as needed (as qualified). QUALIFICATIONS Education Bachelor's degree. Experience 7 years' related experience and/or training; or equivalent combination of education and related experience. Certificates, Licenses, and Registrations Valid Class A Commercial Driver License meeting company standards. Complete a Sysco approved defensive driving program. HazMat and Doubles Certification. Valid Class A Commercial Driver License meeting Company standards preferred Professional Skills Ability to read, comprehends, write and speak English. Able to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Capable of writing reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Can add, subtracts, multiply, and divides into all units of measure, using whole numbers, common fractions, and decimals Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Demonstrate knowledge of spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Working knowledge of Federal Motor Carrier Safety Regulations. Successfully engage and lead individual and team discussions and meetings. Apply all relevant policies in a consistent, timely and objective manner. Able to work with peers and associates from other departments, operating companies, and Corporate proactively and constructively. Work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures on time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to talk or hear. Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. Occasionally required to stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
10/27/2025
Full time
JOB SUMMARY This is an Operations position responsible for directing the activities associated with Delivery. Responsibilities include but are not limited to, strategic overview and implementation of projects, expense and revenue management, compliance with government regulations, management and direction to delivery staff and safety and security of the delivery department. RESPONSIBILITIES Direct the daily work and safety of Delivery supervisors, routing personnel and other associates. Ensure that management staff is effectively managing the day to day delivery activities, including but not limited to Delivery Associate adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Assure Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensure that electronic logs are kept current and accurate. Direct labor hours, travel, fuel, and consumable supplies within budget, maximizing time and cost efficiencies. Prepare work schedules including extra work days and shifts as needed. Oversee the proper selection, purchase, and utilization of company assets in support of the Delivery department. Coordinate required repairs with proper departments as necessary. Observe the effectiveness of daily routing activities to ensure all established Key Performance Indicators (KPI) and Sales/customer satisfaction goals are met. Prepare budget, profit plans, and capital requests as required. Evaluate metrics and adjust activities to meet or exceed performance expectations. Suggest efficiency ideas, cost reduction measures and assist with the implementation of delivery changes. Monitor the utilization of delivery services by reviewing the coordination of backhaul functions and other routing/scheduling activities to increase the profitability of all delivery services. Communicate with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visit customer locations and meet with customers to address issues and assess delivery difficulty. Establish the use and updating of productivity and routing software systems. Preserve associate relations through regular department or pre-shift meetings. maintain on-going interaction. Keep open communication channels with associates by answering questions and explaining policies and procedures. Monitor associate morale. Submit and respond to ideas to improve associate engagement and enablement. Interpret, train and consistently enforce company policies and procedures. Coordinate efforts with the Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections. Make recommendations for disciplinary action and/or behavior modification where required. Execute management functions of staff selection, development, discipline, performance reviews and/or terminations. Perform the duties of the associates supervised, and perform other related duties as needed (as qualified). QUALIFICATIONS Education Bachelor's degree. Experience 7 years' related experience and/or training; or equivalent combination of education and related experience. Certificates, Licenses, and Registrations Valid Class A Commercial Driver License meeting company standards. Complete a Sysco approved defensive driving program. HazMat and Doubles Certification. Valid Class A Commercial Driver License meeting Company standards preferred Professional Skills Ability to read, comprehends, write and speak English. Able to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Capable of writing reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Can add, subtracts, multiply, and divides into all units of measure, using whole numbers, common fractions, and decimals Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Demonstrate knowledge of spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Working knowledge of Federal Motor Carrier Safety Regulations. Successfully engage and lead individual and team discussions and meetings. Apply all relevant policies in a consistent, timely and objective manner. Able to work with peers and associates from other departments, operating companies, and Corporate proactively and constructively. Work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures on time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to talk or hear. Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. Occasionally required to stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position Summary: The Director of Local Sales is a member of the senior sales leadership team. This position will be included in all strategic planning, decisions, and execution as it pertains to region sales. The senior sales leadership team will consist of the VP, Region Sales, Director, Local Sales, Director, New Business Development, Director, Sales Strategy & Operations, Director, Contract Sales and Director, Business Specialist. The Director of Local Sales (DLS) role represents an escalation of skills and ability from sales management to sales leadership. Through the senior sales leadership team this position will drive the region's strategic plan for growing sales, increasing penetration and reducing lost business. Specifically, this leadership role is responsible for driving the performance management, coaching, and deployment of the region's Local Sales Organization with the goal of enhancing the customer experience and achieving the region's financial plan. As noted in Sysco's Leadership Framework; On-target performance includes exhibiting the following framework components; Core Qualities, Shaping the Future, Delivering Business Results and Leading People. Minimal travel required; up to 10% within region. Responsibilities: Lead a group of District Sales Managers and sales associates to service and develop local customers within the region and deliver the agreed upon financial plan Coaching, training, performance management, and providing feedback to improve associate performance Facilitate collaborative team selling culture to maximize sales Lead and direct Customer Engagement efforts by enabling their team to provide Sysco customers with expanded service channel options (e.g. Sysco Shop) Fully leverage Sysco's proprietary CRM tool in the management of sales planning, prospecting and daily customer engagement and drive productive utilization of the tool among all associates Successfully deliver Sysco brand results and directly manage conversion opportunities within the region Support and promote all national campaigns and promotions (e.g. Quarterly promotions) Develop and coordinate sales selling cycle and methodology Accountable for implementing the strategy for development of the sales associates and managers by full utilization the CMP process. In partnership with the VP of Sales, fully leverage Territory Planning data for all territory/customers changes or allocations Directly support the VP of Sales in implementing key corporate/market changes and programs; ensuring all sales associates achieve required behavior changes and performance metrics within the region Develop and deliver sales budgets for the region Directly influence and engage critical/developing customer accounts and ensure proper management of all other accounts in the region. Professionally represents Sysco at various community and/or business meetings to promote the company. QUALIFICATIONS Education/Experience: Minimum: Bachelor's degree in a related field or equivalent education level and 5+ years leading a B2B sales team in a professional sales environment with demonstrated success Knowledge & Skills: Ability to lead a team of high performing district sales managers to deliver against deadlines and produce high-quality results (accuracy, thoroughness in the deliverables they are producing) Ability to effectively coach, counsel, train and direct associates Ability to supervise and motivate others Strong financial acumen and ability to properly plan and execute business plans Demonstrated skills in the area of consultative selling, networking and negotiations Business and restaurant operations acumen to manage sophisticated customers Strong interpersonal skills and ability to work with and influence a variety of key stakeholders Ability to express information in terms of profit and loss, food cost and expense ratio Strong communication skills; ability to effectively communicate with internal and external teams Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data Embraces change and champions corporate initiatives Proficient in Microsoft Applications Suite (Word, Excel, Powerpoint, Outlook)
10/27/2025
Full time
Position Summary: The Director of Local Sales is a member of the senior sales leadership team. This position will be included in all strategic planning, decisions, and execution as it pertains to region sales. The senior sales leadership team will consist of the VP, Region Sales, Director, Local Sales, Director, New Business Development, Director, Sales Strategy & Operations, Director, Contract Sales and Director, Business Specialist. The Director of Local Sales (DLS) role represents an escalation of skills and ability from sales management to sales leadership. Through the senior sales leadership team this position will drive the region's strategic plan for growing sales, increasing penetration and reducing lost business. Specifically, this leadership role is responsible for driving the performance management, coaching, and deployment of the region's Local Sales Organization with the goal of enhancing the customer experience and achieving the region's financial plan. As noted in Sysco's Leadership Framework; On-target performance includes exhibiting the following framework components; Core Qualities, Shaping the Future, Delivering Business Results and Leading People. Minimal travel required; up to 10% within region. Responsibilities: Lead a group of District Sales Managers and sales associates to service and develop local customers within the region and deliver the agreed upon financial plan Coaching, training, performance management, and providing feedback to improve associate performance Facilitate collaborative team selling culture to maximize sales Lead and direct Customer Engagement efforts by enabling their team to provide Sysco customers with expanded service channel options (e.g. Sysco Shop) Fully leverage Sysco's proprietary CRM tool in the management of sales planning, prospecting and daily customer engagement and drive productive utilization of the tool among all associates Successfully deliver Sysco brand results and directly manage conversion opportunities within the region Support and promote all national campaigns and promotions (e.g. Quarterly promotions) Develop and coordinate sales selling cycle and methodology Accountable for implementing the strategy for development of the sales associates and managers by full utilization the CMP process. In partnership with the VP of Sales, fully leverage Territory Planning data for all territory/customers changes or allocations Directly support the VP of Sales in implementing key corporate/market changes and programs; ensuring all sales associates achieve required behavior changes and performance metrics within the region Develop and deliver sales budgets for the region Directly influence and engage critical/developing customer accounts and ensure proper management of all other accounts in the region. Professionally represents Sysco at various community and/or business meetings to promote the company. QUALIFICATIONS Education/Experience: Minimum: Bachelor's degree in a related field or equivalent education level and 5+ years leading a B2B sales team in a professional sales environment with demonstrated success Knowledge & Skills: Ability to lead a team of high performing district sales managers to deliver against deadlines and produce high-quality results (accuracy, thoroughness in the deliverables they are producing) Ability to effectively coach, counsel, train and direct associates Ability to supervise and motivate others Strong financial acumen and ability to properly plan and execute business plans Demonstrated skills in the area of consultative selling, networking and negotiations Business and restaurant operations acumen to manage sophisticated customers Strong interpersonal skills and ability to work with and influence a variety of key stakeholders Ability to express information in terms of profit and loss, food cost and expense ratio Strong communication skills; ability to effectively communicate with internal and external teams Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data Embraces change and champions corporate initiatives Proficient in Microsoft Applications Suite (Word, Excel, Powerpoint, Outlook)
This role will cover the lower Hudson Valley Area. Position Summary: The Director of Local Sales is a member of the senior sales leadership team. This position will be included in all strategic planning, decisions, and execution as it pertains to region sales. The senior sales leadership team will consist of the VP, Region Sales, Director, Local Sales, Director, New Business Development, Director, Sales Strategy & Operations, Director, Contract Sales and Director, Business Specialist. The Director of Local Sales (DLS) role represents an escalation of skills and ability from sales management to sales leadership. Through the senior sales leadership team this position will drive the region's strategic plan for growing sales, increasing penetration and reducing lost business. Specifically, this leadership role is responsible for driving the performance management, coaching, and deployment of the region's Local Sales Organization with the goal of enhancing the customer experience and achieving the region's financial plan. As noted in Sysco's Leadership Framework; On-target performance includes exhibiting the following framework components; Core Qualities, Shaping the Future, Delivering Business Results and Leading People. Minimal travel required; up to 10% within region. Responsibilities: Lead a group of District Sales Managers and sales associates to service and develop local customers within the region and deliver the agreed upon financial plan Coaching, training, performance management, and providing feedback to improve associate performance Facilitate collaborative team selling culture to maximize sales Lead and direct Customer Engagement efforts by enabling their team to provide Sysco customers with expanded service channel options (e.g. Sysco Shop) Fully leverage Sysco's proprietary CRM tool in the management of sales planning, prospecting and daily customer engagement and drive productive utilization of the tool among all associates Successfully deliver Sysco brand results and directly manage conversion opportunities within the region Support and promote all national campaigns and promotions (e.g. Quarterly promotions) Develop and coordinate sales selling cycle and methodology Accountable for implementing the strategy for development of the sales associates and managers by full utilization the CMP process. In partnership with the VP of Sales, fully leverage Territory Planning data for all territory/customers changes or allocations Directly support the VP of Sales in implementing key corporate/market changes and programs; ensuring all sales associates achieve required behavior changes and performance metrics within the region Develop and deliver sales budgets for the region Directly influence and engage critical/developing customer accounts and ensure proper management of all other accounts in the region. Professionally represents Sysco at various community and/or business meetings to promote the company. QUALIFICATIONS Education/Experience: Minimum: Bachelor's degree in a related field or equivalent education level and 5+ years leading a B2B sales team in a professional sales environment with demonstrated success Knowledge & Skills: Ability to lead a team of high performing district sales managers to deliver against deadlines and produce high-quality results (accuracy, thoroughness in the deliverables they are producing) Ability to effectively coach, counsel, train and direct associates Ability to supervise and motivate others Strong financial acumen and ability to properly plan and execute business plans Demonstrated skills in the area of consultative selling, networking and negotiations Business and restaurant operations acumen to manage sophisticated customers Strong interpersonal skills and ability to work with and influence a variety of key stakeholders Ability to express information in terms of profit and loss, food cost and expense ratio Strong communication skills; ability to effectively communicate with internal and external teams Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data Embraces change and champions corporate initiatives Proficient in Microsoft Applications Suite (Word, Excel, Powerpoint, Outlook)
10/27/2025
Full time
This role will cover the lower Hudson Valley Area. Position Summary: The Director of Local Sales is a member of the senior sales leadership team. This position will be included in all strategic planning, decisions, and execution as it pertains to region sales. The senior sales leadership team will consist of the VP, Region Sales, Director, Local Sales, Director, New Business Development, Director, Sales Strategy & Operations, Director, Contract Sales and Director, Business Specialist. The Director of Local Sales (DLS) role represents an escalation of skills and ability from sales management to sales leadership. Through the senior sales leadership team this position will drive the region's strategic plan for growing sales, increasing penetration and reducing lost business. Specifically, this leadership role is responsible for driving the performance management, coaching, and deployment of the region's Local Sales Organization with the goal of enhancing the customer experience and achieving the region's financial plan. As noted in Sysco's Leadership Framework; On-target performance includes exhibiting the following framework components; Core Qualities, Shaping the Future, Delivering Business Results and Leading People. Minimal travel required; up to 10% within region. Responsibilities: Lead a group of District Sales Managers and sales associates to service and develop local customers within the region and deliver the agreed upon financial plan Coaching, training, performance management, and providing feedback to improve associate performance Facilitate collaborative team selling culture to maximize sales Lead and direct Customer Engagement efforts by enabling their team to provide Sysco customers with expanded service channel options (e.g. Sysco Shop) Fully leverage Sysco's proprietary CRM tool in the management of sales planning, prospecting and daily customer engagement and drive productive utilization of the tool among all associates Successfully deliver Sysco brand results and directly manage conversion opportunities within the region Support and promote all national campaigns and promotions (e.g. Quarterly promotions) Develop and coordinate sales selling cycle and methodology Accountable for implementing the strategy for development of the sales associates and managers by full utilization the CMP process. In partnership with the VP of Sales, fully leverage Territory Planning data for all territory/customers changes or allocations Directly support the VP of Sales in implementing key corporate/market changes and programs; ensuring all sales associates achieve required behavior changes and performance metrics within the region Develop and deliver sales budgets for the region Directly influence and engage critical/developing customer accounts and ensure proper management of all other accounts in the region. Professionally represents Sysco at various community and/or business meetings to promote the company. QUALIFICATIONS Education/Experience: Minimum: Bachelor's degree in a related field or equivalent education level and 5+ years leading a B2B sales team in a professional sales environment with demonstrated success Knowledge & Skills: Ability to lead a team of high performing district sales managers to deliver against deadlines and produce high-quality results (accuracy, thoroughness in the deliverables they are producing) Ability to effectively coach, counsel, train and direct associates Ability to supervise and motivate others Strong financial acumen and ability to properly plan and execute business plans Demonstrated skills in the area of consultative selling, networking and negotiations Business and restaurant operations acumen to manage sophisticated customers Strong interpersonal skills and ability to work with and influence a variety of key stakeholders Ability to express information in terms of profit and loss, food cost and expense ratio Strong communication skills; ability to effectively communicate with internal and external teams Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data Embraces change and champions corporate initiatives Proficient in Microsoft Applications Suite (Word, Excel, Powerpoint, Outlook)
Job Summary: The Director, Sysco Brand Portfolio Assortment creates a strategy for our brand's portfolio based on analysis, market and category insights as well as managing to the business priorities. This position is responsible for making informed decisions specific to our existing portfolio that take into consideration the unique aspects of the communities in which we do business and the customers we serve, while collaborating with internal business partners. This role is also responsible for innovation and new product development, creating newness in an already vast and diverse product assortment. Duties and Responsibilities: In partnership with the VP of Branding and Sr Director of Brand Strategy, develop an assortment strategy across entire Sysco brand portfolio, leveraging existing and creating new tools required to support the work Synthesize assortment across brands and tiers ensuring consistency and minimizing duplication where possible, ensuring positive P&L outcomes while meeting customer expectations Partner with local and commercial merchandising teams - ensuring market, operating sites, category and supplier inputs are considered where relevant Develop & implement an innovation roadmap equating to differentiation + incremental growth within the portfolio Responsible for defining item lifecycle management process to ensure disciplined approaches including new introductions and thoughtful retirement process Education Required: Bachelor's required Education Preferred: MBA preferred Experience Required: 8-10+ years branding marketing strategy experience with proven ability working in a highly matrixed organization Experience Preferred: 8-10+ years branding marketing strategy experience with proven ability working in a highly matrixed organization Technical Skills and Abilities: Proven ability to establish credibility and influence executive-level stakeholders as well as the ability to work across boundaries and lead through influence Leader/doer with the ability to operate effectively and influence others in a matrix organization Self-starter with a strong ability to lead and develop a new team Experience in a startup-like environment and ability to foresee the needs of the organization, plan accordingly and direct the team to achieve quick wins and long term success Professional attitude, service orientation, strong work ethic; superb team player Excels in nebulous environments where the path to address a problem is not always clear or direct Approaches every problem with an outside-in perspective first and does not allow the status quo to influence your analysis Strong interpersonal, leadership, communication, and presentation skills Strong understanding of finance, pricing, supply chain management, and operations Strong project leadership and management background Excellent analytic and problem-solving skills Experience using Microsoft Word, Excel and PowerPoint Language Required: English required Physical Demands: Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. Work Environment: Standard / corporate office
10/27/2025
Full time
Job Summary: The Director, Sysco Brand Portfolio Assortment creates a strategy for our brand's portfolio based on analysis, market and category insights as well as managing to the business priorities. This position is responsible for making informed decisions specific to our existing portfolio that take into consideration the unique aspects of the communities in which we do business and the customers we serve, while collaborating with internal business partners. This role is also responsible for innovation and new product development, creating newness in an already vast and diverse product assortment. Duties and Responsibilities: In partnership with the VP of Branding and Sr Director of Brand Strategy, develop an assortment strategy across entire Sysco brand portfolio, leveraging existing and creating new tools required to support the work Synthesize assortment across brands and tiers ensuring consistency and minimizing duplication where possible, ensuring positive P&L outcomes while meeting customer expectations Partner with local and commercial merchandising teams - ensuring market, operating sites, category and supplier inputs are considered where relevant Develop & implement an innovation roadmap equating to differentiation + incremental growth within the portfolio Responsible for defining item lifecycle management process to ensure disciplined approaches including new introductions and thoughtful retirement process Education Required: Bachelor's required Education Preferred: MBA preferred Experience Required: 8-10+ years branding marketing strategy experience with proven ability working in a highly matrixed organization Experience Preferred: 8-10+ years branding marketing strategy experience with proven ability working in a highly matrixed organization Technical Skills and Abilities: Proven ability to establish credibility and influence executive-level stakeholders as well as the ability to work across boundaries and lead through influence Leader/doer with the ability to operate effectively and influence others in a matrix organization Self-starter with a strong ability to lead and develop a new team Experience in a startup-like environment and ability to foresee the needs of the organization, plan accordingly and direct the team to achieve quick wins and long term success Professional attitude, service orientation, strong work ethic; superb team player Excels in nebulous environments where the path to address a problem is not always clear or direct Approaches every problem with an outside-in perspective first and does not allow the status quo to influence your analysis Strong interpersonal, leadership, communication, and presentation skills Strong understanding of finance, pricing, supply chain management, and operations Strong project leadership and management background Excellent analytic and problem-solving skills Experience using Microsoft Word, Excel and PowerPoint Language Required: English required Physical Demands: Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. Work Environment: Standard / corporate office
JOB SUMMARY This Operating Company (OpCo) based position will lead the implementation of prevention-focused health, safety and environmental (HSE) and security program. The position will establish, execute and deliver OpCo-specific strategy that supports Sysco's overall HSE objectives, including security and crisis preparedness objectives. RESPONSIBILITIES In cooperation with Operational management, develop health, safety and environmental (HSE) strategy in support of Corporate HSE and Security strategic goals. Develop effective HSE plans designed to meet operational goals to reduce injuries, accidents, and incidents. Effectively communicate HSE strategy and objectives with Senior Leadership. Support site management in the implementation of HSE plans. Design and implement effective metrics to track progress, proactively identify areas of concern and drive accountability. Develop and implement training programs to transfer HSE knowledge and core competencies to management and associates. Establish and achieve audits to track and identify gaps in the local compliance with Sysco's (HSE) policies and procedures. Support creation of health, safety and environmental (HSE) goals for the site management and appropriate activity-based goals for the leadership team, functional managers, and front-line supervisors to drive HSE culture, compliance and results. Head a company-wide system to identify and evaluate hazards (risks), and implement effective controls (corrective solutions). Lead incident investigation process, including cause analysis and identification of corrective action plans. Provide supervisor and management training on root cause analysis. Interface with regulatory bodies (OSHA, DOT, EPA, and State/Local Regulators). Facilitate the completion of a company-wide annual HSE training plan. Develop effective interdepartmental relationships. Assist facilities management team in ensuring required regulatory permits are acquired, required reports are submitted to regulatory agencies and any site permit conditions (e.g. recordkeeping, process safety management (PSM), stormwater, special waste, etc.) are met. Achieve annual targets for incident frequency, severity and cost reductions. Display strong problem solving, organizational and analytical skills. Demonstrate professional maturity and ability to act as a change leader. Create and facilitate health, safety, and environmental (HSE) engagement through HSE teams and committees needed to accomplish the established targets and annual objectives. Drive and promote zero-incident HSE culture throughout the company. Support execution of Sysco's Emergency Preparedness Plan procedures and policies. Monitor, interpret and communicate regulatory changes to Operating Company (OpCo) management. Assist with the development and presentation of Corporate and site-specific training programs as needed. Implement early return to work programs. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Interprets trains and consistently enforces Company policies and procedures. Maintains associate relations through regular department meetings. Maintains on-going interaction and open communication with associates, monitors associate morale, and responds to and implements ideas to improve associate engagement and enablement. QUALIFICATIONS Education Bachelor's degree or certifications with equivalent experience. Experience 5-7 years of hands-on environmental and safety experience in a warehousing/distribution, manufacturing, or transportation operation. Considerable experience with occupational safety, transportation safety, and environmental compliance preferred. Certificates, Licenses, and Registrations Has attained or is working toward certification in safety (CSP). Other pertinent safety certifications or designations are desirable as well. Must possess a valid Driver's License and provide proof of liability coverage meeting company standards. Professional Skills Strong background in safety with a proven record of results. Ability to drive a strong safety philosophy and implement constructive behavior changes in transportation safety. Excellent analytical skills. Solid employee relations and interpersonal communication skills. Interact effectively with all levels of management, supervision, and employees. Demonstrate excellent verbal communication, written communication, and presentation skills. Leadership and team-building skills, and able to influence decision-makers. Demonstrated knowledge of spreadsheet and word processing software, and ability to learn Sysco technology software and programs. Effectively using time and resources to accomplish overall initiatives and program goals. Able to analyze and independently solve a variety of difficult situations and problems. Successfully demonstrate all Leadership Framework competencies. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. Frequently required to sit and reach with hands and arms. Must occasionally lift and/or move up to 20 pounds. Working Conditions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will be performed at the assigned operating company facilities. Must be able to do limited travel to Sysco facilities or operating companies. The noise level in the work environment is usually moderate. The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change, the job description will be reviewed and subject to changes according to business necessity.
10/27/2025
Full time
JOB SUMMARY This Operating Company (OpCo) based position will lead the implementation of prevention-focused health, safety and environmental (HSE) and security program. The position will establish, execute and deliver OpCo-specific strategy that supports Sysco's overall HSE objectives, including security and crisis preparedness objectives. RESPONSIBILITIES In cooperation with Operational management, develop health, safety and environmental (HSE) strategy in support of Corporate HSE and Security strategic goals. Develop effective HSE plans designed to meet operational goals to reduce injuries, accidents, and incidents. Effectively communicate HSE strategy and objectives with Senior Leadership. Support site management in the implementation of HSE plans. Design and implement effective metrics to track progress, proactively identify areas of concern and drive accountability. Develop and implement training programs to transfer HSE knowledge and core competencies to management and associates. Establish and achieve audits to track and identify gaps in the local compliance with Sysco's (HSE) policies and procedures. Support creation of health, safety and environmental (HSE) goals for the site management and appropriate activity-based goals for the leadership team, functional managers, and front-line supervisors to drive HSE culture, compliance and results. Head a company-wide system to identify and evaluate hazards (risks), and implement effective controls (corrective solutions). Lead incident investigation process, including cause analysis and identification of corrective action plans. Provide supervisor and management training on root cause analysis. Interface with regulatory bodies (OSHA, DOT, EPA, and State/Local Regulators). Facilitate the completion of a company-wide annual HSE training plan. Develop effective interdepartmental relationships. Assist facilities management team in ensuring required regulatory permits are acquired, required reports are submitted to regulatory agencies and any site permit conditions (e.g. recordkeeping, process safety management (PSM), stormwater, special waste, etc.) are met. Achieve annual targets for incident frequency, severity and cost reductions. Display strong problem solving, organizational and analytical skills. Demonstrate professional maturity and ability to act as a change leader. Create and facilitate health, safety, and environmental (HSE) engagement through HSE teams and committees needed to accomplish the established targets and annual objectives. Drive and promote zero-incident HSE culture throughout the company. Support execution of Sysco's Emergency Preparedness Plan procedures and policies. Monitor, interpret and communicate regulatory changes to Operating Company (OpCo) management. Assist with the development and presentation of Corporate and site-specific training programs as needed. Implement early return to work programs. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Interprets trains and consistently enforces Company policies and procedures. Maintains associate relations through regular department meetings. Maintains on-going interaction and open communication with associates, monitors associate morale, and responds to and implements ideas to improve associate engagement and enablement. QUALIFICATIONS Education Bachelor's degree or certifications with equivalent experience. Experience 5-7 years of hands-on environmental and safety experience in a warehousing/distribution, manufacturing, or transportation operation. Considerable experience with occupational safety, transportation safety, and environmental compliance preferred. Certificates, Licenses, and Registrations Has attained or is working toward certification in safety (CSP). Other pertinent safety certifications or designations are desirable as well. Must possess a valid Driver's License and provide proof of liability coverage meeting company standards. Professional Skills Strong background in safety with a proven record of results. Ability to drive a strong safety philosophy and implement constructive behavior changes in transportation safety. Excellent analytical skills. Solid employee relations and interpersonal communication skills. Interact effectively with all levels of management, supervision, and employees. Demonstrate excellent verbal communication, written communication, and presentation skills. Leadership and team-building skills, and able to influence decision-makers. Demonstrated knowledge of spreadsheet and word processing software, and ability to learn Sysco technology software and programs. Effectively using time and resources to accomplish overall initiatives and program goals. Able to analyze and independently solve a variety of difficult situations and problems. Successfully demonstrate all Leadership Framework competencies. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. Frequently required to sit and reach with hands and arms. Must occasionally lift and/or move up to 20 pounds. Working Conditions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will be performed at the assigned operating company facilities. Must be able to do limited travel to Sysco facilities or operating companies. The noise level in the work environment is usually moderate. The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change, the job description will be reviewed and subject to changes according to business necessity.
JOB SUMMARY This is an Operations position responsible for directing the activities associated with Delivery. Responsibilities include but are not limited to, strategic overview and implementation of projects, expense and revenue management, compliance with government regulations, management and direction to delivery staff and safety and security of the delivery department. RESPONSIBILITIES Direct the daily work and safety of Delivery supervisors, routing personnel and other associates. Ensure that management staff is effectively managing the day to day delivery activities, including but not limited to Delivery Associate adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Assure Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensure that electronic logs are kept current and accurate. Direct labor hours, travel, fuel, and consumable supplies within budget, maximizing time and cost efficiencies. Prepare work schedules including extra work days and shifts as needed. Oversee the proper selection, purchase, and utilization of company assets in support of the Delivery department. Coordinate required repairs with proper departments as necessary. Observe the effectiveness of daily routing activities to ensure all established Key Performance Indicators (KPI) and Sales/customer satisfaction goals are met. Prepare budget, profit plans, and capital requests as required. Evaluate metrics and adjust activities to meet or exceed performance expectations. Suggest efficiency ideas, cost reduction measures and assist with the implementation of delivery changes. Monitor the utilization of delivery services by reviewing the coordination of backhaul functions and other routing/scheduling activities to increase the profitability of all delivery services. Communicate with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visit customer locations and meet with customers to address issues and assess delivery difficulty. Establish the use and updating of productivity and routing software systems. Preserve associate relations through regular department or pre-shift meetings. maintain on-going interaction. Keep open communication channels with associates by answering questions and explaining policies and procedures. Monitor associate morale. Submit and respond to ideas to improve associate engagement and enablement. Interpret, train and consistently enforce company policies and procedures. Coordinate efforts with the Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections. Make recommendations for disciplinary action and/or behavior modification where required. Execute management functions of staff selection, development, discipline, performance reviews and/or terminations. Perform the duties of the associates supervised, and perform other related duties as needed (as qualified). QUALIFICATIONS Education Bachelor's degree. Experience 7 years' related experience and/or training; or equivalent combination of education and related experience. Certificates, Licenses, and Registrations Valid Class A Commercial Driver License meeting company standards. Complete a Sysco approved defensive driving program. HazMat and Doubles Certification. Valid Class A Commercial Driver License meeting Company standards preferred Professional Skills Ability to read, comprehends, write and speak English. Able to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Capable of writing reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Can add, subtracts, multiply, and divides into all units of measure, using whole numbers, common fractions, and decimals Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Demonstrate knowledge of spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Working knowledge of Federal Motor Carrier Safety Regulations. Successfully engage and lead individual and team discussions and meetings. Apply all relevant policies in a consistent, timely and objective manner. Able to work with peers and associates from other departments, operating companies, and Corporate proactively and constructively. Work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures on time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to talk or hear. Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. Occasionally required to stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
10/27/2025
Full time
JOB SUMMARY This is an Operations position responsible for directing the activities associated with Delivery. Responsibilities include but are not limited to, strategic overview and implementation of projects, expense and revenue management, compliance with government regulations, management and direction to delivery staff and safety and security of the delivery department. RESPONSIBILITIES Direct the daily work and safety of Delivery supervisors, routing personnel and other associates. Ensure that management staff is effectively managing the day to day delivery activities, including but not limited to Delivery Associate adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Assure Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensure that electronic logs are kept current and accurate. Direct labor hours, travel, fuel, and consumable supplies within budget, maximizing time and cost efficiencies. Prepare work schedules including extra work days and shifts as needed. Oversee the proper selection, purchase, and utilization of company assets in support of the Delivery department. Coordinate required repairs with proper departments as necessary. Observe the effectiveness of daily routing activities to ensure all established Key Performance Indicators (KPI) and Sales/customer satisfaction goals are met. Prepare budget, profit plans, and capital requests as required. Evaluate metrics and adjust activities to meet or exceed performance expectations. Suggest efficiency ideas, cost reduction measures and assist with the implementation of delivery changes. Monitor the utilization of delivery services by reviewing the coordination of backhaul functions and other routing/scheduling activities to increase the profitability of all delivery services. Communicate with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visit customer locations and meet with customers to address issues and assess delivery difficulty. Establish the use and updating of productivity and routing software systems. Preserve associate relations through regular department or pre-shift meetings. maintain on-going interaction. Keep open communication channels with associates by answering questions and explaining policies and procedures. Monitor associate morale. Submit and respond to ideas to improve associate engagement and enablement. Interpret, train and consistently enforce company policies and procedures. Coordinate efforts with the Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections. Make recommendations for disciplinary action and/or behavior modification where required. Execute management functions of staff selection, development, discipline, performance reviews and/or terminations. Perform the duties of the associates supervised, and perform other related duties as needed (as qualified). QUALIFICATIONS Education Bachelor's degree. Experience 7 years' related experience and/or training; or equivalent combination of education and related experience. Certificates, Licenses, and Registrations Valid Class A Commercial Driver License meeting company standards. Complete a Sysco approved defensive driving program. HazMat and Doubles Certification. Valid Class A Commercial Driver License meeting Company standards preferred Professional Skills Ability to read, comprehends, write and speak English. Able to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Capable of writing reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Can add, subtracts, multiply, and divides into all units of measure, using whole numbers, common fractions, and decimals Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Demonstrate knowledge of spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Working knowledge of Federal Motor Carrier Safety Regulations. Successfully engage and lead individual and team discussions and meetings. Apply all relevant policies in a consistent, timely and objective manner. Able to work with peers and associates from other departments, operating companies, and Corporate proactively and constructively. Work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures on time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to talk or hear. Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. Occasionally required to stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our Global Support Center/ Corporate Office is located in the Energy Corridor- off I10 and N Eldridge. Address: 1390 Enclave Pkwy, Houston, TX 77077 Hybrid Role: In-office Monday, Tuesday, Wednesday. Work from home on Thursday and Friday. Job Summary Reporting to the Vice President, Total Rewards, the Field Incentives Director is a strategic leader responsible for shaping and driving the enterprise-wide incentive strategy across distribution, operations, and certain sales functions. This role will focus on strategic partnerships and initiatives to ensure incentive programs are aligned with business goals, drive desired behaviors, and deliver measurable financial outcomes. The Director will oversee a team and collaborate cross-functionally with HR, Finance, Revenue Management, and Field Operations to develop performance metrics, tools, and routines that support operational excellence and employee engagement. The ideal candidate brings extensive experience managing field compensation in conjunction with operational leadership, strong analytical skills, and a collaborative mindset to drive performance and operational excellence. Key Responsibilities Program Strategy & Design Develop and oversee the strategic framework for field incentive programs, ensuring alignment with enterprise objectives and operational needs. Establish governance models and performance metrics to evaluate incentive effectiveness and ROI. Lead the evolution of incentive design to support business transformation, growth initiatives and workforce engagement. Ensure programs are scalable, auditable, compliant, and adaptable to changing business needs. Review technology and applications calculate field incentives, provide payment details to payroll, and support the communication of results to plan participants. Performance Management & Analytics Oversee the development of advanced analytics and reporting capabilities to monitor incentive performance and identify improvement opportunities. Translate complex data into actionable insights that influence program design and business strategy. Champion a data-driven culture within the team and across stakeholder groups. Stakeholder Collaboration Build and maintain strong partnerships with Finance, HR, Payroll, Field Operations and Technical Teams to ensure seamless integration of incentive programs into business processes. Serve as a strategic advisor to senior leadership on incentive-related decisions, including budgeting, forecasting and performance planning. Influence cross-functional stakeholders to adopt best practices in incentive design and execution. Develop and execute communication and training plans to support program rollout and adoption. Facilitate quarterly and annual performance reviews tied to incentive outcomes. Leadership Competencies Manage and mentor a team of analytical professionals, fostering a culture of innovation, collaboration, and continuous improvement. Drive cross-functional initiatives that enhance field performance and employee motivation. Strategic thinker with deep expertise in incentive design and pay-for-performance principles. Influential communicator with the ability to engage senior leaders and drive alignment across diverse stakeholder groups. Collaborative leader who builds trust and drives enterprise-wide accountability. Strong business acumen with the ability to balance strategic priorities and operational execution. Track record of leading complex initiatives and driving measurable impact. Education & Qualifications Bachelor's degree in Business Management, Finance, Accounting, Human Resources or related field required Experience Requirements Minimum 10 years of progressive experience in incentive compensation, performance management, or related fields. At least 5 years in a leadership role within Supply Chain, Logistics, Manufacturing, Revenue Management, or Sales Operations. Experience in food service distribution strongly preferred. Familiarity with field operations, merchandising, finance, and HR practices required. International experience is a plus; primary focus is North America. Skills and Abilities Compensation expertise with a deep understanding of incentive design and pay-for-performance principles. Effective communicator with the ability to engage and influence stakeholders across functions. Collaborative leader who builds trust and drives accountability. Organized and detail-oriented with strong project management skills. Advanced Excel and data modeling skills; experience with compensation systems and reporting tools. Critical thinking and problem solving, including qualitative and quantitative analysis Program and project management. Strong organizational and planning skills. Physical Demands Regularly required to sit, stand, walk, and use hands for computer and phone use. Occasionally required to lift/move up to twenty pounds. Travel Requirements Up to 15% of travel required in this role. Hybrid role (Monday through Wednesday in office) based in Houston, TX headquarters; may consider remote candidate.
10/27/2025
Full time
Our Global Support Center/ Corporate Office is located in the Energy Corridor- off I10 and N Eldridge. Address: 1390 Enclave Pkwy, Houston, TX 77077 Hybrid Role: In-office Monday, Tuesday, Wednesday. Work from home on Thursday and Friday. Job Summary Reporting to the Vice President, Total Rewards, the Field Incentives Director is a strategic leader responsible for shaping and driving the enterprise-wide incentive strategy across distribution, operations, and certain sales functions. This role will focus on strategic partnerships and initiatives to ensure incentive programs are aligned with business goals, drive desired behaviors, and deliver measurable financial outcomes. The Director will oversee a team and collaborate cross-functionally with HR, Finance, Revenue Management, and Field Operations to develop performance metrics, tools, and routines that support operational excellence and employee engagement. The ideal candidate brings extensive experience managing field compensation in conjunction with operational leadership, strong analytical skills, and a collaborative mindset to drive performance and operational excellence. Key Responsibilities Program Strategy & Design Develop and oversee the strategic framework for field incentive programs, ensuring alignment with enterprise objectives and operational needs. Establish governance models and performance metrics to evaluate incentive effectiveness and ROI. Lead the evolution of incentive design to support business transformation, growth initiatives and workforce engagement. Ensure programs are scalable, auditable, compliant, and adaptable to changing business needs. Review technology and applications calculate field incentives, provide payment details to payroll, and support the communication of results to plan participants. Performance Management & Analytics Oversee the development of advanced analytics and reporting capabilities to monitor incentive performance and identify improvement opportunities. Translate complex data into actionable insights that influence program design and business strategy. Champion a data-driven culture within the team and across stakeholder groups. Stakeholder Collaboration Build and maintain strong partnerships with Finance, HR, Payroll, Field Operations and Technical Teams to ensure seamless integration of incentive programs into business processes. Serve as a strategic advisor to senior leadership on incentive-related decisions, including budgeting, forecasting and performance planning. Influence cross-functional stakeholders to adopt best practices in incentive design and execution. Develop and execute communication and training plans to support program rollout and adoption. Facilitate quarterly and annual performance reviews tied to incentive outcomes. Leadership Competencies Manage and mentor a team of analytical professionals, fostering a culture of innovation, collaboration, and continuous improvement. Drive cross-functional initiatives that enhance field performance and employee motivation. Strategic thinker with deep expertise in incentive design and pay-for-performance principles. Influential communicator with the ability to engage senior leaders and drive alignment across diverse stakeholder groups. Collaborative leader who builds trust and drives enterprise-wide accountability. Strong business acumen with the ability to balance strategic priorities and operational execution. Track record of leading complex initiatives and driving measurable impact. Education & Qualifications Bachelor's degree in Business Management, Finance, Accounting, Human Resources or related field required Experience Requirements Minimum 10 years of progressive experience in incentive compensation, performance management, or related fields. At least 5 years in a leadership role within Supply Chain, Logistics, Manufacturing, Revenue Management, or Sales Operations. Experience in food service distribution strongly preferred. Familiarity with field operations, merchandising, finance, and HR practices required. International experience is a plus; primary focus is North America. Skills and Abilities Compensation expertise with a deep understanding of incentive design and pay-for-performance principles. Effective communicator with the ability to engage and influence stakeholders across functions. Collaborative leader who builds trust and drives accountability. Organized and detail-oriented with strong project management skills. Advanced Excel and data modeling skills; experience with compensation systems and reporting tools. Critical thinking and problem solving, including qualitative and quantitative analysis Program and project management. Strong organizational and planning skills. Physical Demands Regularly required to sit, stand, walk, and use hands for computer and phone use. Occasionally required to lift/move up to twenty pounds. Travel Requirements Up to 15% of travel required in this role. Hybrid role (Monday through Wednesday in office) based in Houston, TX headquarters; may consider remote candidate.
Scope : The Sr. Director , Enterprise Finance & HR Technology is a senior leader responsible for setting the vision, strategy, and execution of enterprise technology products that transform Finance and HR capabilities. This role leads applicable product and engineering teams, ensuring performance, scalability, and innovation across the portfolio while building strong partnerships with business stakeholders and external vendors to deliver enterprise-grade solutions. The leader carries strategic accountability for product roadmaps, performance, organizational efficiency, and cross-functional alignment. With a focus on executive relationship management, the Senior Director partners closely with C-suite leaders, Finance, HR, and Technology executives to ensure technology investments align with enterprise objectives and drive measurable business outcomes. The role also manages vendor partnerships to extend capability, optimize cost, and accelerate time to value. Key responsibilities include shaping the product vision and roadmap for Finance and HR (3 rd party and internally developed) solutions , leading discovery, design, and experimentation, and enabling agile delivery practices across teams. Beyond execution, the role fosters a culture of innovation and accountability, bridging start-up agility with enterprise discipline, while representing the product and engineering organization in executive and strategic forums. Essential Functions: Strategic Management Set and execute the enterprise Finance & HR technology strategy , defining product roadmaps and ensuring alignment with corporate objectives , transformation priorities, annual budgeting and portfolio creation and long-term planning ( L RP ) . Provide strategic leadership for current and future product development efforts , directing the design, development, and enhancement of new and existing products while building strong business cases to guide investment decisions. Lead and integrate multidisciplinary teams - including functional analysts, engineers, SRE, quality engineering, and product managers - to deliver end-to-end software management grounded in a deep understanding of customer needs (internal and external) through both quantitative and qualitative data. Cultivate executive and business partnerships , acting as a trusted advisor to Finance, HR, and Technology leaders to translate business priorities into scalable technology solutions. Drive vendor and ecosystem management , establishing and managing strategic partnerships with external providers to accelerate delivery, reduce costs , and extend capability. Understand the competitive landscape for Sysco Corporation and broader trends in the food distribution industry, leveraging these insights to continuously refine product strategy. Act as the product portfolio evangelist , engaging directly with business partners to communicate value, gather feedback, and strengthen adoption of solutions. Prepare and drive Steering Committee meetings , working closely with Sysco executives and their leadership teams to align direction, progress, and priorities. Display executive presence in all interactions , setting the tone for colleagues and building credibility with stakeholders across all levels, especially C-level audiences. Foster a high-performance culture that blends innovation with enterprise rigor, emphasizing agility, accountability, and continuous improvement across global teams. Leverage data-driven decision making , applying analytics and experimentation to guide strategy, measure outcomes, and lead continuous improvement across the portfolio. Tactical Management Business Engagement & Stakeholder Management Partner with Finance and HR leaders to capture requirements, translate them into solution roadmaps, and prioritize enhancements. Lead executive-level communication and steering committee discussions to align product investments with business outcomes. Act as the trusted advisor and escalation point for Finance and HR leadership regarding technology delivery. Product Lifecycle & Governance Lead the end-to-end lifecycle for Finance & HR technology solutions, from intake and business case through deployment and support, with a strong focus on third-party platforms. Oversee product governance processes, including release management, enhancement prioritization, and alignment with enterprise planning (AGP, LRP). Team Leadership & Delivery Oversight Manage multidisciplinary delivery teams (functional analysts, solution architects, product managers, quality engineering, SRE, etc.) ensuring coordinated execution across product, engineering, and operations. Ensure third-party solution delivery meets enterprise standards for scalability, security, compliance, and performance. Direct and coach the team in balancing vendor capabilities and custom development with enterprise requirements. Vendor & Ecosystem Management Serve as the primary interface with technology vendors and system integrators, negotiating roadmaps, contracts, SLAs, and escalations. Evaluate vendor solutions against business needs, manage performance, and ensure accountability for outcomes. Build strategic vendor partnerships to accelerate innovation, manage cost, and leverage best practices including leading QBRs with key vendors. Execution & Continuous Improvement Oversee multiple parallel workstreams, ensuring delivery aligns with enterprise transformation goals and timelines. Drive continuous improvement through metrics, data analysis, and structured feedback loops from business users. Monitor industry and competitive trends to recommend solution enhancements and new technology adoption. People , Portfolio and Financial Management People Capabilities Leadership of Multidisciplinary Teams - Direct and align functional analysts, solution architects, engineers, SRE, product managers, and quality engineering to deliver Finance & HR technology solutions. Team Structure & Enablement - Build clear operating models, roles, and accountability frameworks across product, engineering, and operations. Talent Development & Coaching - Develop leadership pipelines, upskill teams in product management, agile practices, and enterprise delivery. Collaboration & Alignment - Drive strong coordination across Tech domains (infrastructure, cybersecurity, data, integration) to ensure end-to-end delivery. Culture & Ways of Working - Foster a high-performance, agile culture emphasizing innovation, accountability, and continuous improvement. Change & Adoption Support - Prepare internal Tech teams to adapt to evolving enterprise priorities, new tools, and third-party solution delivery models. Portfolio Capabilities Portfolio Governance - Establish governance for intake, prioritization, and investment decision-making. Roadmap Management - Define and maintain product roadmaps across Finance & HR solutions. Program & Project Oversight - Ensure delivery against commitments, timelines, and outcomes. Risk & Compliance Management - Monitor risks, dependencies, and compliance requirements across the portfolio. Performance Metrics & Analytics - Track KPIs, adoption, and business value of technology solutions. Continuous Improvement - Apply lessons learned, business feedback, and market trends to optimize the portfolio. Financial Capabilities Strategic Planning Alignment - Align product investments with Annual Growth Plan (AGP) and Long-Range Plan (LRP). Business Case Development - Build ROI-based cases for product enhancements and new solutions . Cost Management - Oversee total cost of ownership (TCO) for Finance & HR solutions, including vendor spend , licensing, and support costs. Contract & SLA Management - Negotiate and manage contracts, service levels, and vendor pricing models. FinOps / Value Realization - Track and measure financial outcomes from technology investments, ensuring delivery of planned benefits. Budget Forecasting - Manage product and portfolio budgets across global initiatives. Minimum Qualifications: Bachelor's degree in computer science, business administration, information systems or related, or equivalent work experience. 10 years' experience in management role leading a team of product managers. 12 years' experience in product management, business consulting or related field . 6 years ' experience in product development. Experience in agile environment. Executive experience in Fortune 100 multinational companies. . click apply for full job details
10/26/2025
Full time
Scope : The Sr. Director , Enterprise Finance & HR Technology is a senior leader responsible for setting the vision, strategy, and execution of enterprise technology products that transform Finance and HR capabilities. This role leads applicable product and engineering teams, ensuring performance, scalability, and innovation across the portfolio while building strong partnerships with business stakeholders and external vendors to deliver enterprise-grade solutions. The leader carries strategic accountability for product roadmaps, performance, organizational efficiency, and cross-functional alignment. With a focus on executive relationship management, the Senior Director partners closely with C-suite leaders, Finance, HR, and Technology executives to ensure technology investments align with enterprise objectives and drive measurable business outcomes. The role also manages vendor partnerships to extend capability, optimize cost, and accelerate time to value. Key responsibilities include shaping the product vision and roadmap for Finance and HR (3 rd party and internally developed) solutions , leading discovery, design, and experimentation, and enabling agile delivery practices across teams. Beyond execution, the role fosters a culture of innovation and accountability, bridging start-up agility with enterprise discipline, while representing the product and engineering organization in executive and strategic forums. Essential Functions: Strategic Management Set and execute the enterprise Finance & HR technology strategy , defining product roadmaps and ensuring alignment with corporate objectives , transformation priorities, annual budgeting and portfolio creation and long-term planning ( L RP ) . Provide strategic leadership for current and future product development efforts , directing the design, development, and enhancement of new and existing products while building strong business cases to guide investment decisions. Lead and integrate multidisciplinary teams - including functional analysts, engineers, SRE, quality engineering, and product managers - to deliver end-to-end software management grounded in a deep understanding of customer needs (internal and external) through both quantitative and qualitative data. Cultivate executive and business partnerships , acting as a trusted advisor to Finance, HR, and Technology leaders to translate business priorities into scalable technology solutions. Drive vendor and ecosystem management , establishing and managing strategic partnerships with external providers to accelerate delivery, reduce costs , and extend capability. Understand the competitive landscape for Sysco Corporation and broader trends in the food distribution industry, leveraging these insights to continuously refine product strategy. Act as the product portfolio evangelist , engaging directly with business partners to communicate value, gather feedback, and strengthen adoption of solutions. Prepare and drive Steering Committee meetings , working closely with Sysco executives and their leadership teams to align direction, progress, and priorities. Display executive presence in all interactions , setting the tone for colleagues and building credibility with stakeholders across all levels, especially C-level audiences. Foster a high-performance culture that blends innovation with enterprise rigor, emphasizing agility, accountability, and continuous improvement across global teams. Leverage data-driven decision making , applying analytics and experimentation to guide strategy, measure outcomes, and lead continuous improvement across the portfolio. Tactical Management Business Engagement & Stakeholder Management Partner with Finance and HR leaders to capture requirements, translate them into solution roadmaps, and prioritize enhancements. Lead executive-level communication and steering committee discussions to align product investments with business outcomes. Act as the trusted advisor and escalation point for Finance and HR leadership regarding technology delivery. Product Lifecycle & Governance Lead the end-to-end lifecycle for Finance & HR technology solutions, from intake and business case through deployment and support, with a strong focus on third-party platforms. Oversee product governance processes, including release management, enhancement prioritization, and alignment with enterprise planning (AGP, LRP). Team Leadership & Delivery Oversight Manage multidisciplinary delivery teams (functional analysts, solution architects, product managers, quality engineering, SRE, etc.) ensuring coordinated execution across product, engineering, and operations. Ensure third-party solution delivery meets enterprise standards for scalability, security, compliance, and performance. Direct and coach the team in balancing vendor capabilities and custom development with enterprise requirements. Vendor & Ecosystem Management Serve as the primary interface with technology vendors and system integrators, negotiating roadmaps, contracts, SLAs, and escalations. Evaluate vendor solutions against business needs, manage performance, and ensure accountability for outcomes. Build strategic vendor partnerships to accelerate innovation, manage cost, and leverage best practices including leading QBRs with key vendors. Execution & Continuous Improvement Oversee multiple parallel workstreams, ensuring delivery aligns with enterprise transformation goals and timelines. Drive continuous improvement through metrics, data analysis, and structured feedback loops from business users. Monitor industry and competitive trends to recommend solution enhancements and new technology adoption. People , Portfolio and Financial Management People Capabilities Leadership of Multidisciplinary Teams - Direct and align functional analysts, solution architects, engineers, SRE, product managers, and quality engineering to deliver Finance & HR technology solutions. Team Structure & Enablement - Build clear operating models, roles, and accountability frameworks across product, engineering, and operations. Talent Development & Coaching - Develop leadership pipelines, upskill teams in product management, agile practices, and enterprise delivery. Collaboration & Alignment - Drive strong coordination across Tech domains (infrastructure, cybersecurity, data, integration) to ensure end-to-end delivery. Culture & Ways of Working - Foster a high-performance, agile culture emphasizing innovation, accountability, and continuous improvement. Change & Adoption Support - Prepare internal Tech teams to adapt to evolving enterprise priorities, new tools, and third-party solution delivery models. Portfolio Capabilities Portfolio Governance - Establish governance for intake, prioritization, and investment decision-making. Roadmap Management - Define and maintain product roadmaps across Finance & HR solutions. Program & Project Oversight - Ensure delivery against commitments, timelines, and outcomes. Risk & Compliance Management - Monitor risks, dependencies, and compliance requirements across the portfolio. Performance Metrics & Analytics - Track KPIs, adoption, and business value of technology solutions. Continuous Improvement - Apply lessons learned, business feedback, and market trends to optimize the portfolio. Financial Capabilities Strategic Planning Alignment - Align product investments with Annual Growth Plan (AGP) and Long-Range Plan (LRP). Business Case Development - Build ROI-based cases for product enhancements and new solutions . Cost Management - Oversee total cost of ownership (TCO) for Finance & HR solutions, including vendor spend , licensing, and support costs. Contract & SLA Management - Negotiate and manage contracts, service levels, and vendor pricing models. FinOps / Value Realization - Track and measure financial outcomes from technology investments, ensuring delivery of planned benefits. Budget Forecasting - Manage product and portfolio budgets across global initiatives. Minimum Qualifications: Bachelor's degree in computer science, business administration, information systems or related, or equivalent work experience. 10 years' experience in management role leading a team of product managers. 12 years' experience in product management, business consulting or related field . 6 years ' experience in product development. Experience in agile environment. Executive experience in Fortune 100 multinational companies. . click apply for full job details
