Trajector is where purpose meets progress. We specialize in medical evidence services that become the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real difference, infuse passion, and enhance the quality of life for the disabled community. As part of our global community, you'll join a team of over 1,800 dedicated individuals, each contributing their unique talents to streamline the path to benefits. Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation. Join us in shaping stories of transformation, one life at a time.
Job Overview
Are you a strategic growth leader with a passion for helping people that are living with disabilities to access the benefits they deserve? We're looking for a results-driven professional to lead the design, execution, and optimization of our company-wide referral ecosystem.
As the Director of Referrals, you will be responsible for developing and executing the overarching referral growth strategy across all Trajector business lines - Trajector Medical, Trajector Disability, Outreach Legal, and Benefit Karma. Your mission is to dramatically expand the impact of our referral channels while reducing reliance on paid advertising as the primary source of new client acquisition.
You'll collaborate directly with the Presidents of each business line, as well as leaders from Marketing, Customer Experience, Sales, and Operations, to build a seamless, scalable referral engine. This includes overseeing budgets, managing internal and external resources, and ensuring best-in-class tracking, reporting, and conversion optimization.
About Our Perks, Compensation, & Benefits
- Competitive compensation ranging from $125,000 - $150,000 per year PLUS quarterly bonus.
- Medical, dental, vision, 401k program, and more.
- Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI.
- Joining a rapidly growing organization.
Responsibilities
Referral Strategy & Ownership
- Own and oversee the entire referral ecosystem across all Trajector business lines.
- Develop, implement, and optimize a company-wide referral growth strategy that aligns with business objectives and reduces dependency on paid media.
- Partner with executive leadership to define goals, KPIs, and budgets for referral-driven acquisition and retention.
Cross-Functional Leadership
- Collaborate directly with the Presidents of each business line to identify and activate referral opportunities unique to their client profiles.
- Work with Marketing and Customer Experience teams to design referral campaigns, incentive programs, and messaging frameworks.
- Partner with Operations and Technology teams to ensure frictionless intake, tracking, and reporting of referred clients.
- Work alongside the Data Science and Business Analyst teams to ensure impeccable tracking of data.
Vendor & Resource Management
- Identify, evaluate, and manage vendors, tools, and platforms that support referral and re-marketing initiatives.
- Oversee budgets and allocate resources effectively to maximize performance and ROI.
Data, Tracking, & Reporting
- Ensure end-to-end visibility and accountability across all referral sources.
- Oversee referral attribution, tracking systems, and data analysis to inform decision-making.
- Deliver clear, actionable reports to the executive team highlighting performance, ROI, and growth opportunities.
Team Leadership & Enablement
- Lead and mentor a high-performing team responsible for referral generation, re-engagement, and performance tracking.
- Develop playbooks, training, and internal campaigns to empower all client-facing teams (sales, collections, customer experience) to drive referrals confidently and compliantly.
- Foster a culture of innovation, ownership, and collaboration.
Client Experience & Conversion Optimization
- Ensure that all referred clients experience a frictionless and high-quality onboarding journey.
- Collaborate with intake and operations teams to maximize referral conversion rates and satisfaction.
- Continuously refine processes, technology, and communication to increase participation and loyalty.
Qualifications
- 10+ years of experience in growth, sales leadership, or referral program ownership, ideally within a service-based or multi-brand organization.
- Proven success designing and scaling referral ecosystems that drive measurable client acquisition.
- Strong cross-functional leadership with experience working alongside marketing, sales, and executive teams.
- Exceptional analytical and data visualization skills with a performance-driven mindset.
- Excellent communication and relationship management abilities.
- Deep alignment with our mission to serve individuals living with disabilities and help them access the benefits they've earned.
- Ability to work independently with little direct supervision.
- A proven ability to work with multiple different tools, CRMs, and technologies to deliver success.
EEO Statement
Trajector is an EOE/Veterans/Disabled/LGBTQ employer.