Role Summary
Summary and overall objectives of the job.
The Vice President, Global Quality & Fulfillment leads Rand Technology's worldwide fulfillment, inspection, and quality functions to ensure flawless execution, perfect order performance, and uncompromising product integrity. Reporting to the President & COO, this role drives global operational excellence, certification compliance, and continuous improvement, while fostering a "Quality First" culture and scalable systems that support Rand's global growth.
Key Responsibilities
Operational Leadership
- Oversee all global fulfillment centers to ensure standardized, efficient, and compliant operations (U.S., Hong Kong, Singapore, & Amsterdam).
- Drive flawless execution in inspection, packaging, and shipping to achieve perfect order targets and superior customer satisfaction.
- Lead global logistics and trade compliance, ensuring cost-effective, accurate, and timely performance.
- Maintain audit readiness and certification compliance (ISO9001, ISO14001, AS6081, AS9120, ESD S20.20).
- Manage risk mitigation and long-term scalability across the Fulfillment and Quality network. This includes maintaining capacity utilization & planning in line with projected growth in product types and volume.
Operational Excellence & Continuous Improvement
- Champion Lean, Six Sigma, and Theory of Constraints to eliminate waste, reduce cycle time, and increase throughput.
- Develop KPIs and dashboards that measure precision, speed, and quality across all facilities.
- Implement best practices in workflow automation, inspection data capture, and digital tracking.
- Standardize processes globally while allowing regional flexibility to meet local requirements.
- Lead systems and process improvement projects to enhance visibility and control within ERP and inspection platforms.
Quality Management
- Maintain a "Quality First" culture ensuring zero counterfeit escapes and zero critical audit findings.
- Establish, socialize, and integrate inspection standards aligned with customer & contractual requirements
- Lead the global Quality organization, including QMS and Engineering teams, to ensure disciplined root-cause analysis and timely corrective actions.
- Expand the Quality Center of Excellence model emphasizing inspection accuracy and first-pass yield.
- Serve as the executive point of contact for customer and supplier quality matters, ensuring prompt and professional resolution.
Cross-Functional & Customer Collaboration
- Serve as the quality and fulfillment liaison to Sales and Sourcing, ensuring expectations are met and exceeded.
- Represent Rand Quality confidently in customer and supplier audits, meetings, and technical discussions.
- Partner with IT and Finance to enhance traceability, reporting, and compliance systems.
- Support supplier qualification and proactive sourcing quality initiatives.
- Work with Engineering to ensure timely and accurate input to Sales & Sourcing on alternative components, non-conformances, and MRB disposition
People Leadership
- Lead a global team including Regional Fulfillment Managers, Global Quality Manager, QMS Manager, Sr. Director of Engineering, and Logistics & Trade Compliance Manager.
- Build a culture of accountability, collaboration, and continuous improvement across all facilities.
- Mentor site leaders as process and quality ambassadors; develop succession and capability plans.
- Ensure clear communication, aligned procedures, and consistent performance management globally.
Performance Metrics
Perfect Order Execution - >99.5% accuracy with zero shipment, labeling, documentation, or inspection errors.
- On-Time Delivery: Orders arrive within the promised timeframe.
- Completeness: Full and correct quantities delivered.
- Condition: Undamaged, verified products.
- Accuracy: Documentation and invoicing correctly.
- Cost: Delivered at agreed price with no variance.
Expectations
- Quality First - Zero critical audit findings; improved inspection accuracy, defect detection, and counterfeit avoidance.
- Root-cause, preventive, & corrective actions for any issues initiated within 48 hours.
- Cycle Time & Throughput - consistency & continuous improvement in order-to-ship and inspection lead times via Lean and TOC principles.
- Logistics & Trade Compliance - Zero trade violations; current routing guide; freight cost tracked per shipment and per lb./kg.
- Customer Confidence - Positive customer audit and scorecard results
- Team Development - Training completion, engagement, and accountability across sites.
- Certifications & Compliance - Clean audits and timely certification renewals across all sites
Education and/or Experience and Physical Requirements
- 15+ years of leadership in operations, quality, or supply chain within electronics, semiconductors, or high-reliability sectors.
- Proven record managing multi-site international teams and scaling infrastructure.
- Experience managing global logistics and trade compliance
- Demonstrated knowledge and application of Lean, Six Sigma, and Theory of Constraints.
- Knowledge of, and experience working with, global QMS standards and counterfeit avoidance (AS6081, AS9120, ISO9001, ISO14001).
- Strong customer-facing communication and executive presence.
- Demonstrated success as a mentor and culture-builder who combines rigor with empathy and clarity.
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