OPERATIONAL RISK FRAUD OVERSIGHT MANAGER II WHAT IS THE OPPORTUNITY? Operational Risk Management (ORM) is responsible for providing independent and objective oversight of the management of risks arising from City National Bank's business processes, people, systems or external events. Working with the Enterprise Risk Manager for Fraud and Payment Systems, the Fraud Manager II will contribute to the ongoing review and monitoring of operational risk programs executed by assigned 1LOD business or corporate unit(s), including Risk and Control Assessments, Control Management Activities, Key Risk Indicators, Operational Risk Events, Issue Management, Scenario Analysis, Risk Appetite, Products and aggregating and reporting of operational risk information to the Management Risk Committee, Risk Committee of the Board and RBC. The Fraud Manager II is responsible for providing advisory and oversight for Fraud within ORM, with a particular focus on strengthening operational risk management efforts to support decision-making. This position provides an excellent opportunity to strengthen the operational risk management framework, which includes risk identification and assessment; risk measurement; risk controls; and risk monitoring and reporting to improve operational resilience. WHAT WILL YOU DO? All responsibilities are related to Fraud: Work collaboratively with assigned business or corporate unit(s) to embed an understanding of the risk profile and risk appetite of the bank. Review and challenge operational risk practices against CNB operational risk framework and policies, including but not limited to 1LOD output of risk identification assessments and scenario analysis, Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), material existing and emerging exposures, Operational Risk Events (ORE) reporting, and issue resolution. Understand material existing and emerging risks which align with assigned business or corporate unit(s) to ensure operation within risk appetite and fair representation of the operational risk profile Review, challenge and monitor 1LOD risk appetite and key indicators, and their performance to risk appetite levels Review and challenge whether 1LOD strategic priorities sufficiently consider the full spectrum of risks, and whether all risks have been adequately assessed across all strategic priorities Provide advisory, oversight, and challenge to 1LOD development and implementation of business processes, procedures, and controls to adhere to operational risk governance requirements Review and challenge 1LOD risk acceptances and new business initiatives Credibly challenge 1LOD risk monitoring and reporting and related protocols, in conjunction with risk type teams, including metric trigger explanations and associated action plans Review and challenge 1LOD annual testing and monitoring plans, the adequacy of control management activities and assessment results, and risk mitigation strategies to address gaps in control design or operating effectiveness Review and challenge regulatory remediation activities in assigned coverage areas to ensure operational risk exposures associated with known control deficiencies are addressed. This includes providing oversight and challenge throughout the Issue Management Lifecycle, which may include issue details; root cause analysis; action plan; material issue changes; management's completion of the required and/or committed corrective actions with supporting evidence; control management activities; and sustainability. Review and challenge self-identified issues and escalation in assigned coverage areas, including challenge of issue ratings, corrective action plans, due date extensions, and thematic issues in accordance with the CNB Issue Management Policy Influence and monitor progress of action plans to improve the risk and control environment arising from risk assessments, risk monitoring, internal and external events, and regulatory exams Exhibit high attention to details in identifying, aggregating, and communicating issues and control gaps to appropriate stakeholders Lead with the preparation of status reports, key metrics and other ORM reporting information as requested by management, the Risk Committee or RBC. Contribute to ad-hoc assignments/special projects Maintain awareness of current regulatory/industry trends impacting the Bank's operational risk management program or practices. Maintain familiarity of, and technical expertise with, business unit(s) organizational structure, personnel, activities and products, new product development, financial performance, and risk and problem areas Act as an internal advisor to business and corporate units regarding the ORM framework, policies and procedures. Support and facilitate audit and regulatory exam activities Build effective relationships, alliances, and strategic partnerships across CNB and RBC to help deliver results and to ensure opportunities are identified, analyzed, and managed appropriately. Understand interdependencies to achieve success. Build and grow risk talent through mentoring, coaching, and training WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 10 years of experience in the financial services industry Minimum 7 years of experience in risk management, operational risk management, compliance, or audit Minimum 5 years of control assessment and validation experience Additional Qualifications Bachelor's degree or higher and other professional qualifications such as CPA, CIA, etc. Knowledge of OCC rules and regulations (i.e. heightened standards for Large Financial Institutions) Strong understanding of three lines of defense risk management structure and requirements Strong understanding of Risk Management/Operational Risk Management Strong knowledge of internal control management practices and testing methodology with proven experience in controls management design and/or execution Strong knowledge of issue management practices with proven experience in issue resolution Ability to handle complexity and ambiguity Ability to deal effectively with conflict Well-developed influencing skills Strong interpersonal, verbal, and written communication skills Demonstrated ability to think critically and facilitate change through collaborative effort. Self-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlines. Ability to multitask and prioritize several concurrent initiatives Ability to work in a matrix environment WHAT'S IN IT FOR YOU? Compensation Starting base salary: $99,000 - $176,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
10/24/2025
Full time
OPERATIONAL RISK FRAUD OVERSIGHT MANAGER II WHAT IS THE OPPORTUNITY? Operational Risk Management (ORM) is responsible for providing independent and objective oversight of the management of risks arising from City National Bank's business processes, people, systems or external events. Working with the Enterprise Risk Manager for Fraud and Payment Systems, the Fraud Manager II will contribute to the ongoing review and monitoring of operational risk programs executed by assigned 1LOD business or corporate unit(s), including Risk and Control Assessments, Control Management Activities, Key Risk Indicators, Operational Risk Events, Issue Management, Scenario Analysis, Risk Appetite, Products and aggregating and reporting of operational risk information to the Management Risk Committee, Risk Committee of the Board and RBC. The Fraud Manager II is responsible for providing advisory and oversight for Fraud within ORM, with a particular focus on strengthening operational risk management efforts to support decision-making. This position provides an excellent opportunity to strengthen the operational risk management framework, which includes risk identification and assessment; risk measurement; risk controls; and risk monitoring and reporting to improve operational resilience. WHAT WILL YOU DO? All responsibilities are related to Fraud: Work collaboratively with assigned business or corporate unit(s) to embed an understanding of the risk profile and risk appetite of the bank. Review and challenge operational risk practices against CNB operational risk framework and policies, including but not limited to 1LOD output of risk identification assessments and scenario analysis, Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), material existing and emerging exposures, Operational Risk Events (ORE) reporting, and issue resolution. Understand material existing and emerging risks which align with assigned business or corporate unit(s) to ensure operation within risk appetite and fair representation of the operational risk profile Review, challenge and monitor 1LOD risk appetite and key indicators, and their performance to risk appetite levels Review and challenge whether 1LOD strategic priorities sufficiently consider the full spectrum of risks, and whether all risks have been adequately assessed across all strategic priorities Provide advisory, oversight, and challenge to 1LOD development and implementation of business processes, procedures, and controls to adhere to operational risk governance requirements Review and challenge 1LOD risk acceptances and new business initiatives Credibly challenge 1LOD risk monitoring and reporting and related protocols, in conjunction with risk type teams, including metric trigger explanations and associated action plans Review and challenge 1LOD annual testing and monitoring plans, the adequacy of control management activities and assessment results, and risk mitigation strategies to address gaps in control design or operating effectiveness Review and challenge regulatory remediation activities in assigned coverage areas to ensure operational risk exposures associated with known control deficiencies are addressed. This includes providing oversight and challenge throughout the Issue Management Lifecycle, which may include issue details; root cause analysis; action plan; material issue changes; management's completion of the required and/or committed corrective actions with supporting evidence; control management activities; and sustainability. Review and challenge self-identified issues and escalation in assigned coverage areas, including challenge of issue ratings, corrective action plans, due date extensions, and thematic issues in accordance with the CNB Issue Management Policy Influence and monitor progress of action plans to improve the risk and control environment arising from risk assessments, risk monitoring, internal and external events, and regulatory exams Exhibit high attention to details in identifying, aggregating, and communicating issues and control gaps to appropriate stakeholders Lead with the preparation of status reports, key metrics and other ORM reporting information as requested by management, the Risk Committee or RBC. Contribute to ad-hoc assignments/special projects Maintain awareness of current regulatory/industry trends impacting the Bank's operational risk management program or practices. Maintain familiarity of, and technical expertise with, business unit(s) organizational structure, personnel, activities and products, new product development, financial performance, and risk and problem areas Act as an internal advisor to business and corporate units regarding the ORM framework, policies and procedures. Support and facilitate audit and regulatory exam activities Build effective relationships, alliances, and strategic partnerships across CNB and RBC to help deliver results and to ensure opportunities are identified, analyzed, and managed appropriately. Understand interdependencies to achieve success. Build and grow risk talent through mentoring, coaching, and training WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 10 years of experience in the financial services industry Minimum 7 years of experience in risk management, operational risk management, compliance, or audit Minimum 5 years of control assessment and validation experience Additional Qualifications Bachelor's degree or higher and other professional qualifications such as CPA, CIA, etc. Knowledge of OCC rules and regulations (i.e. heightened standards for Large Financial Institutions) Strong understanding of three lines of defense risk management structure and requirements Strong understanding of Risk Management/Operational Risk Management Strong knowledge of internal control management practices and testing methodology with proven experience in controls management design and/or execution Strong knowledge of issue management practices with proven experience in issue resolution Ability to handle complexity and ambiguity Ability to deal effectively with conflict Well-developed influencing skills Strong interpersonal, verbal, and written communication skills Demonstrated ability to think critically and facilitate change through collaborative effort. Self-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlines. Ability to multitask and prioritize several concurrent initiatives Ability to work in a matrix environment WHAT'S IN IT FOR YOU? Compensation Starting base salary: $99,000 - $176,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
OPERATIONAL RISK FRAUD OVERSIGHT MANAGER II WHAT IS THE OPPORTUNITY? Operational Risk Management (ORM) is responsible for providing independent and objective oversight of the management of risks arising from City National Bank's business processes, people, systems or external events. Working with the Enterprise Risk Manager for Fraud and Payment Systems, the Fraud Manager II will contribute to the ongoing review and monitoring of operational risk programs executed by assigned 1LOD business or corporate unit(s), including Risk and Control Assessments, Control Management Activities, Key Risk Indicators, Operational Risk Events, Issue Management, Scenario Analysis, Risk Appetite, Products and aggregating and reporting of operational risk information to the Management Risk Committee, Risk Committee of the Board and RBC. The Fraud Manager II is responsible for providing advisory and oversight for Fraud within ORM, with a particular focus on strengthening operational risk management efforts to support decision-making. This position provides an excellent opportunity to strengthen the operational risk management framework, which includes risk identification and assessment; risk measurement; risk controls; and risk monitoring and reporting to improve operational resilience. WHAT WILL YOU DO? All responsibilities are related to Fraud: Work collaboratively with assigned business or corporate unit(s) to embed an understanding of the risk profile and risk appetite of the bank. Review and challenge operational risk practices against CNB operational risk framework and policies, including but not limited to 1LOD output of risk identification assessments and scenario analysis, Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), material existing and emerging exposures, Operational Risk Events (ORE) reporting, and issue resolution. Understand material existing and emerging risks which align with assigned business or corporate unit(s) to ensure operation within risk appetite and fair representation of the operational risk profile Review, challenge and monitor 1LOD risk appetite and key indicators, and their performance to risk appetite levels Review and challenge whether 1LOD strategic priorities sufficiently consider the full spectrum of risks, and whether all risks have been adequately assessed across all strategic priorities Provide advisory, oversight, and challenge to 1LOD development and implementation of business processes, procedures, and controls to adhere to operational risk governance requirements Review and challenge 1LOD risk acceptances and new business initiatives Credibly challenge 1LOD risk monitoring and reporting and related protocols, in conjunction with risk type teams, including metric trigger explanations and associated action plans Review and challenge 1LOD annual testing and monitoring plans, the adequacy of control management activities and assessment results, and risk mitigation strategies to address gaps in control design or operating effectiveness Review and challenge regulatory remediation activities in assigned coverage areas to ensure operational risk exposures associated with known control deficiencies are addressed. This includes providing oversight and challenge throughout the Issue Management Lifecycle, which may include issue details; root cause analysis; action plan; material issue changes; management's completion of the required and/or committed corrective actions with supporting evidence; control management activities; and sustainability. Review and challenge self-identified issues and escalation in assigned coverage areas, including challenge of issue ratings, corrective action plans, due date extensions, and thematic issues in accordance with the CNB Issue Management Policy Influence and monitor progress of action plans to improve the risk and control environment arising from risk assessments, risk monitoring, internal and external events, and regulatory exams Exhibit high attention to details in identifying, aggregating, and communicating issues and control gaps to appropriate stakeholders Lead with the preparation of status reports, key metrics and other ORM reporting information as requested by management, the Risk Committee or RBC. Contribute to ad-hoc assignments/special projects Maintain awareness of current regulatory/industry trends impacting the Bank's operational risk management program or practices. Maintain familiarity of, and technical expertise with, business unit(s) organizational structure, personnel, activities and products, new product development, financial performance, and risk and problem areas Act as an internal advisor to business and corporate units regarding the ORM framework, policies and procedures. Support and facilitate audit and regulatory exam activities Build effective relationships, alliances, and strategic partnerships across CNB and RBC to help deliver results and to ensure opportunities are identified, analyzed, and managed appropriately. Understand interdependencies to achieve success. Build and grow risk talent through mentoring, coaching, and training WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 10 years of experience in the financial services industry Minimum 7 years of experience in risk management, operational risk management, compliance, or audit Minimum 5 years of control assessment and validation experience Additional Qualifications Bachelor's degree or higher and other professional qualifications such as CPA, CIA, etc. Knowledge of OCC rules and regulations (i.e. heightened standards for Large Financial Institutions) Strong understanding of three lines of defense risk management structure and requirements Strong understanding of Risk Management/Operational Risk Management Strong knowledge of internal control management practices and testing methodology with proven experience in controls management design and/or execution Strong knowledge of issue management practices with proven experience in issue resolution Ability to handle complexity and ambiguity Ability to deal effectively with conflict Well-developed influencing skills Strong interpersonal, verbal, and written communication skills Demonstrated ability to think critically and facilitate change through collaborative effort. Self-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlines. Ability to multitask and prioritize several concurrent initiatives Ability to work in a matrix environment WHAT'S IN IT FOR YOU? Compensation Starting base salary: $99,000 - $176,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
10/24/2025
Full time
OPERATIONAL RISK FRAUD OVERSIGHT MANAGER II WHAT IS THE OPPORTUNITY? Operational Risk Management (ORM) is responsible for providing independent and objective oversight of the management of risks arising from City National Bank's business processes, people, systems or external events. Working with the Enterprise Risk Manager for Fraud and Payment Systems, the Fraud Manager II will contribute to the ongoing review and monitoring of operational risk programs executed by assigned 1LOD business or corporate unit(s), including Risk and Control Assessments, Control Management Activities, Key Risk Indicators, Operational Risk Events, Issue Management, Scenario Analysis, Risk Appetite, Products and aggregating and reporting of operational risk information to the Management Risk Committee, Risk Committee of the Board and RBC. The Fraud Manager II is responsible for providing advisory and oversight for Fraud within ORM, with a particular focus on strengthening operational risk management efforts to support decision-making. This position provides an excellent opportunity to strengthen the operational risk management framework, which includes risk identification and assessment; risk measurement; risk controls; and risk monitoring and reporting to improve operational resilience. WHAT WILL YOU DO? All responsibilities are related to Fraud: Work collaboratively with assigned business or corporate unit(s) to embed an understanding of the risk profile and risk appetite of the bank. Review and challenge operational risk practices against CNB operational risk framework and policies, including but not limited to 1LOD output of risk identification assessments and scenario analysis, Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), material existing and emerging exposures, Operational Risk Events (ORE) reporting, and issue resolution. Understand material existing and emerging risks which align with assigned business or corporate unit(s) to ensure operation within risk appetite and fair representation of the operational risk profile Review, challenge and monitor 1LOD risk appetite and key indicators, and their performance to risk appetite levels Review and challenge whether 1LOD strategic priorities sufficiently consider the full spectrum of risks, and whether all risks have been adequately assessed across all strategic priorities Provide advisory, oversight, and challenge to 1LOD development and implementation of business processes, procedures, and controls to adhere to operational risk governance requirements Review and challenge 1LOD risk acceptances and new business initiatives Credibly challenge 1LOD risk monitoring and reporting and related protocols, in conjunction with risk type teams, including metric trigger explanations and associated action plans Review and challenge 1LOD annual testing and monitoring plans, the adequacy of control management activities and assessment results, and risk mitigation strategies to address gaps in control design or operating effectiveness Review and challenge regulatory remediation activities in assigned coverage areas to ensure operational risk exposures associated with known control deficiencies are addressed. This includes providing oversight and challenge throughout the Issue Management Lifecycle, which may include issue details; root cause analysis; action plan; material issue changes; management's completion of the required and/or committed corrective actions with supporting evidence; control management activities; and sustainability. Review and challenge self-identified issues and escalation in assigned coverage areas, including challenge of issue ratings, corrective action plans, due date extensions, and thematic issues in accordance with the CNB Issue Management Policy Influence and monitor progress of action plans to improve the risk and control environment arising from risk assessments, risk monitoring, internal and external events, and regulatory exams Exhibit high attention to details in identifying, aggregating, and communicating issues and control gaps to appropriate stakeholders Lead with the preparation of status reports, key metrics and other ORM reporting information as requested by management, the Risk Committee or RBC. Contribute to ad-hoc assignments/special projects Maintain awareness of current regulatory/industry trends impacting the Bank's operational risk management program or practices. Maintain familiarity of, and technical expertise with, business unit(s) organizational structure, personnel, activities and products, new product development, financial performance, and risk and problem areas Act as an internal advisor to business and corporate units regarding the ORM framework, policies and procedures. Support and facilitate audit and regulatory exam activities Build effective relationships, alliances, and strategic partnerships across CNB and RBC to help deliver results and to ensure opportunities are identified, analyzed, and managed appropriately. Understand interdependencies to achieve success. Build and grow risk talent through mentoring, coaching, and training WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 10 years of experience in the financial services industry Minimum 7 years of experience in risk management, operational risk management, compliance, or audit Minimum 5 years of control assessment and validation experience Additional Qualifications Bachelor's degree or higher and other professional qualifications such as CPA, CIA, etc. Knowledge of OCC rules and regulations (i.e. heightened standards for Large Financial Institutions) Strong understanding of three lines of defense risk management structure and requirements Strong understanding of Risk Management/Operational Risk Management Strong knowledge of internal control management practices and testing methodology with proven experience in controls management design and/or execution Strong knowledge of issue management practices with proven experience in issue resolution Ability to handle complexity and ambiguity Ability to deal effectively with conflict Well-developed influencing skills Strong interpersonal, verbal, and written communication skills Demonstrated ability to think critically and facilitate change through collaborative effort. Self-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlines. Ability to multitask and prioritize several concurrent initiatives Ability to work in a matrix environment WHAT'S IN IT FOR YOU? Compensation Starting base salary: $99,000 - $176,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
OPERATIONAL RISK FRAUD OVERSIGHT MANAGER II WHAT IS THE OPPORTUNITY? Operational Risk Management (ORM) is responsible for providing independent and objective oversight of the management of risks arising from City National Bank's business processes, people, systems or external events. Working with the Enterprise Risk Manager for Fraud and Payment Systems, the Fraud Manager II will contribute to the ongoing review and monitoring of operational risk programs executed by assigned 1LOD business or corporate unit(s), including Risk and Control Assessments, Control Management Activities, Key Risk Indicators, Operational Risk Events, Issue Management, Scenario Analysis, Risk Appetite, Products and aggregating and reporting of operational risk information to the Management Risk Committee, Risk Committee of the Board and RBC. The Fraud Manager II is responsible for providing advisory and oversight for Fraud within ORM, with a particular focus on strengthening operational risk management efforts to support decision-making. This position provides an excellent opportunity to strengthen the operational risk management framework, which includes risk identification and assessment; risk measurement; risk controls; and risk monitoring and reporting to improve operational resilience. WHAT WILL YOU DO? All responsibilities are related to Fraud: Work collaboratively with assigned business or corporate unit(s) to embed an understanding of the risk profile and risk appetite of the bank. Review and challenge operational risk practices against CNB operational risk framework and policies, including but not limited to 1LOD output of risk identification assessments and scenario analysis, Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), material existing and emerging exposures, Operational Risk Events (ORE) reporting, and issue resolution. Understand material existing and emerging risks which align with assigned business or corporate unit(s) to ensure operation within risk appetite and fair representation of the operational risk profile Review, challenge and monitor 1LOD risk appetite and key indicators, and their performance to risk appetite levels Review and challenge whether 1LOD strategic priorities sufficiently consider the full spectrum of risks, and whether all risks have been adequately assessed across all strategic priorities Provide advisory, oversight, and challenge to 1LOD development and implementation of business processes, procedures, and controls to adhere to operational risk governance requirements Review and challenge 1LOD risk acceptances and new business initiatives Credibly challenge 1LOD risk monitoring and reporting and related protocols, in conjunction with risk type teams, including metric trigger explanations and associated action plans Review and challenge 1LOD annual testing and monitoring plans, the adequacy of control management activities and assessment results, and risk mitigation strategies to address gaps in control design or operating effectiveness Review and challenge regulatory remediation activities in assigned coverage areas to ensure operational risk exposures associated with known control deficiencies are addressed. This includes providing oversight and challenge throughout the Issue Management Lifecycle, which may include issue details; root cause analysis; action plan; material issue changes; management's completion of the required and/or committed corrective actions with supporting evidence; control management activities; and sustainability. Review and challenge self-identified issues and escalation in assigned coverage areas, including challenge of issue ratings, corrective action plans, due date extensions, and thematic issues in accordance with the CNB Issue Management Policy Influence and monitor progress of action plans to improve the risk and control environment arising from risk assessments, risk monitoring, internal and external events, and regulatory exams Exhibit high attention to details in identifying, aggregating, and communicating issues and control gaps to appropriate stakeholders Lead with the preparation of status reports, key metrics and other ORM reporting information as requested by management, the Risk Committee or RBC. Contribute to ad-hoc assignments/special projects Maintain awareness of current regulatory/industry trends impacting the Bank's operational risk management program or practices. Maintain familiarity of, and technical expertise with, business unit(s) organizational structure, personnel, activities and products, new product development, financial performance, and risk and problem areas Act as an internal advisor to business and corporate units regarding the ORM framework, policies and procedures. Support and facilitate audit and regulatory exam activities Build effective relationships, alliances, and strategic partnerships across CNB and RBC to help deliver results and to ensure opportunities are identified, analyzed, and managed appropriately. Understand interdependencies to achieve success. Build and grow risk talent through mentoring, coaching, and training WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 10 years of experience in the financial services industry Minimum 7 years of experience in risk management, operational risk management, compliance, or audit Minimum 5 years of control assessment and validation experience Additional Qualifications Bachelor's degree or higher and other professional qualifications such as CPA, CIA, etc. Knowledge of OCC rules and regulations (i.e. heightened standards for Large Financial Institutions) Strong understanding of three lines of defense risk management structure and requirements Strong understanding of Risk Management/Operational Risk Management Strong knowledge of internal control management practices and testing methodology with proven experience in controls management design and/or execution Strong knowledge of issue management practices with proven experience in issue resolution Ability to handle complexity and ambiguity Ability to deal effectively with conflict Well-developed influencing skills Strong interpersonal, verbal, and written communication skills Demonstrated ability to think critically and facilitate change through collaborative effort. Self-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlines. Ability to multitask and prioritize several concurrent initiatives Ability to work in a matrix environment WHAT'S IN IT FOR YOU? Compensation Starting base salary: $99,000 - $176,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
10/24/2025
Full time
OPERATIONAL RISK FRAUD OVERSIGHT MANAGER II WHAT IS THE OPPORTUNITY? Operational Risk Management (ORM) is responsible for providing independent and objective oversight of the management of risks arising from City National Bank's business processes, people, systems or external events. Working with the Enterprise Risk Manager for Fraud and Payment Systems, the Fraud Manager II will contribute to the ongoing review and monitoring of operational risk programs executed by assigned 1LOD business or corporate unit(s), including Risk and Control Assessments, Control Management Activities, Key Risk Indicators, Operational Risk Events, Issue Management, Scenario Analysis, Risk Appetite, Products and aggregating and reporting of operational risk information to the Management Risk Committee, Risk Committee of the Board and RBC. The Fraud Manager II is responsible for providing advisory and oversight for Fraud within ORM, with a particular focus on strengthening operational risk management efforts to support decision-making. This position provides an excellent opportunity to strengthen the operational risk management framework, which includes risk identification and assessment; risk measurement; risk controls; and risk monitoring and reporting to improve operational resilience. WHAT WILL YOU DO? All responsibilities are related to Fraud: Work collaboratively with assigned business or corporate unit(s) to embed an understanding of the risk profile and risk appetite of the bank. Review and challenge operational risk practices against CNB operational risk framework and policies, including but not limited to 1LOD output of risk identification assessments and scenario analysis, Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), material existing and emerging exposures, Operational Risk Events (ORE) reporting, and issue resolution. Understand material existing and emerging risks which align with assigned business or corporate unit(s) to ensure operation within risk appetite and fair representation of the operational risk profile Review, challenge and monitor 1LOD risk appetite and key indicators, and their performance to risk appetite levels Review and challenge whether 1LOD strategic priorities sufficiently consider the full spectrum of risks, and whether all risks have been adequately assessed across all strategic priorities Provide advisory, oversight, and challenge to 1LOD development and implementation of business processes, procedures, and controls to adhere to operational risk governance requirements Review and challenge 1LOD risk acceptances and new business initiatives Credibly challenge 1LOD risk monitoring and reporting and related protocols, in conjunction with risk type teams, including metric trigger explanations and associated action plans Review and challenge 1LOD annual testing and monitoring plans, the adequacy of control management activities and assessment results, and risk mitigation strategies to address gaps in control design or operating effectiveness Review and challenge regulatory remediation activities in assigned coverage areas to ensure operational risk exposures associated with known control deficiencies are addressed. This includes providing oversight and challenge throughout the Issue Management Lifecycle, which may include issue details; root cause analysis; action plan; material issue changes; management's completion of the required and/or committed corrective actions with supporting evidence; control management activities; and sustainability. Review and challenge self-identified issues and escalation in assigned coverage areas, including challenge of issue ratings, corrective action plans, due date extensions, and thematic issues in accordance with the CNB Issue Management Policy Influence and monitor progress of action plans to improve the risk and control environment arising from risk assessments, risk monitoring, internal and external events, and regulatory exams Exhibit high attention to details in identifying, aggregating, and communicating issues and control gaps to appropriate stakeholders Lead with the preparation of status reports, key metrics and other ORM reporting information as requested by management, the Risk Committee or RBC. Contribute to ad-hoc assignments/special projects Maintain awareness of current regulatory/industry trends impacting the Bank's operational risk management program or practices. Maintain familiarity of, and technical expertise with, business unit(s) organizational structure, personnel, activities and products, new product development, financial performance, and risk and problem areas Act as an internal advisor to business and corporate units regarding the ORM framework, policies and procedures. Support and facilitate audit and regulatory exam activities Build effective relationships, alliances, and strategic partnerships across CNB and RBC to help deliver results and to ensure opportunities are identified, analyzed, and managed appropriately. Understand interdependencies to achieve success. Build and grow risk talent through mentoring, coaching, and training WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 10 years of experience in the financial services industry Minimum 7 years of experience in risk management, operational risk management, compliance, or audit Minimum 5 years of control assessment and validation experience Additional Qualifications Bachelor's degree or higher and other professional qualifications such as CPA, CIA, etc. Knowledge of OCC rules and regulations (i.e. heightened standards for Large Financial Institutions) Strong understanding of three lines of defense risk management structure and requirements Strong understanding of Risk Management/Operational Risk Management Strong knowledge of internal control management practices and testing methodology with proven experience in controls management design and/or execution Strong knowledge of issue management practices with proven experience in issue resolution Ability to handle complexity and ambiguity Ability to deal effectively with conflict Well-developed influencing skills Strong interpersonal, verbal, and written communication skills Demonstrated ability to think critically and facilitate change through collaborative effort. Self-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlines. Ability to multitask and prioritize several concurrent initiatives Ability to work in a matrix environment WHAT'S IN IT FOR YOU? Compensation Starting base salary: $99,000 - $176,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
ENTERPRISE FRAUD RISK MANAGER WHAT IS THE OPPORTUNITY? The Enterprise Fraud & Payments Risk Manager is responsible for the oversight and advisory activities at an enterprise level for fraud & payments risk management at CNB. This involves the development and implementation of the 2nd Line of Defense governance model, policy and reporting metrics to monitor both internal and external fraud as well as payments risk. The Enterprise Fraud & Payments Risk Manager provides independent review and challenge to the 1st Line of defense business and support units, and affiliates, to ensure that the Enterprise fraud & payments risk profile is fairly presented in ongoing reporting. Periodic escalation required to executive management and the Board when the Enterprise's fraud & payments risk profile is at or near risk appetite. As part of enterprise Operational Risk Management, this position is responsible for providing oversight for a clear engagement model between the 1st Line of defense Risk and Fraud teams, the 2nd Line Operational Risk Management team, and the RBC Fraud Risk Centre of Expertise to ensure adequate and appropriate capabilities in managing fraud risk. The role also provides fraud risk management leadership to the Bank which includes provision of expertise, advice and counsel to executives and senior management and enhancing their ability to anticipate and manage internal and external (cybercrime, financial fraud, identity theft, trading and sales fraud, etc.) fraud & payments risks effectively. WHAT WILL YOU DO? Review and support the development of the fraud & payment assessment universe to ensure comprehensive coverage of internal and external fraud & payments and determine risk based approach to determine assessment frequency. Ensure adequacy of coverage for end-to-end processes that span multiple businesses. Actively challenge assigned units/affiliates to ensure that the fraud & payments risk profile is balanced, comprehensive and a transparent reflection of CNB compared to risk appetite. Contribute to the review and in some cases sign-off of fraud & payments risk assessments executed by the business including fraud & payments risk assessment, deep dive assessments, scenario analysis and new product or change initiative assessments. Work directly with the leadership team to embed an understanding of the fraud & payments risk profile and risk appetite into strategic decision making; challenge decision making that contradicts profile and risk appetite. Provide oversight, analysis, and monitoring of the Bank's internal and external fraud & payments risks. Support the reporting of fraud & payment risk profiles, analysis and exposures to the Executives, Senior Management and RBC on a regular basis. Reporting should include existing and emerging areas of risk, implications for operational risk appetite, and the ability of the risk management and control infrastructure to support business activities. Identify requirements for deep dive, initiate or lead deep dive assessments in the bank, as required. Participate in committees or associated governance/review activities on key business initiatives ensuring that existing and emerging fraud & payments risks for new products, processes and transformational initiatives are identified. Manage the engagement model and associated interaction between stakeholders including Enterprise Operational Risk Management, the 1st Line Risk Management teams, the RBC Fraud & Payments Risk Centre of Expertise, relevant CNB Risk Management teams, and RBC Operational Risk Centers of Governance, etc. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 10 years in a combination of fraud & payment risk, risk management, cyber or financial crime investigations, responsible for fraud or white collar crime investigations within a government or state agency or other experience in managing internal/external fraud. Minimum 8 years banking/financial services and/or technology industry experience. Additional Qualifications Expert knowledge of Fraud & Payment Risk Management frameworks, policies and practices Strong leadership skills Proven business knowledge within the assigned Platform Strategic mindset, with excellent knowledge and understanding of banking/financial services Highly developed ability for conceptual thinking Excellent communication and presentation skills Well developed impact and influence skills Proven track record of building strong relationships across business functions Law enforcement or investigative background Experience in cybercrimes, payment systems financial fraud investigations, trading or sales fraud investigations Related Fraud and Payment risk related certifications preferred: Certified Fraud Examiner (CFE), Accredited Payments Risk Professional (APRP), Certified Payments Professional (ETA CPP), Certified Public Accountant (CPA) and other related fraud and payments risk certifications. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
10/06/2025
Full time
ENTERPRISE FRAUD RISK MANAGER WHAT IS THE OPPORTUNITY? The Enterprise Fraud & Payments Risk Manager is responsible for the oversight and advisory activities at an enterprise level for fraud & payments risk management at CNB. This involves the development and implementation of the 2nd Line of Defense governance model, policy and reporting metrics to monitor both internal and external fraud as well as payments risk. The Enterprise Fraud & Payments Risk Manager provides independent review and challenge to the 1st Line of defense business and support units, and affiliates, to ensure that the Enterprise fraud & payments risk profile is fairly presented in ongoing reporting. Periodic escalation required to executive management and the Board when the Enterprise's fraud & payments risk profile is at or near risk appetite. As part of enterprise Operational Risk Management, this position is responsible for providing oversight for a clear engagement model between the 1st Line of defense Risk and Fraud teams, the 2nd Line Operational Risk Management team, and the RBC Fraud Risk Centre of Expertise to ensure adequate and appropriate capabilities in managing fraud risk. The role also provides fraud risk management leadership to the Bank which includes provision of expertise, advice and counsel to executives and senior management and enhancing their ability to anticipate and manage internal and external (cybercrime, financial fraud, identity theft, trading and sales fraud, etc.) fraud & payments risks effectively. WHAT WILL YOU DO? Review and support the development of the fraud & payment assessment universe to ensure comprehensive coverage of internal and external fraud & payments and determine risk based approach to determine assessment frequency. Ensure adequacy of coverage for end-to-end processes that span multiple businesses. Actively challenge assigned units/affiliates to ensure that the fraud & payments risk profile is balanced, comprehensive and a transparent reflection of CNB compared to risk appetite. Contribute to the review and in some cases sign-off of fraud & payments risk assessments executed by the business including fraud & payments risk assessment, deep dive assessments, scenario analysis and new product or change initiative assessments. Work directly with the leadership team to embed an understanding of the fraud & payments risk profile and risk appetite into strategic decision making; challenge decision making that contradicts profile and risk appetite. Provide oversight, analysis, and monitoring of the Bank's internal and external fraud & payments risks. Support the reporting of fraud & payment risk profiles, analysis and exposures to the Executives, Senior Management and RBC on a regular basis. Reporting should include existing and emerging areas of risk, implications for operational risk appetite, and the ability of the risk management and control infrastructure to support business activities. Identify requirements for deep dive, initiate or lead deep dive assessments in the bank, as required. Participate in committees or associated governance/review activities on key business initiatives ensuring that existing and emerging fraud & payments risks for new products, processes and transformational initiatives are identified. Manage the engagement model and associated interaction between stakeholders including Enterprise Operational Risk Management, the 1st Line Risk Management teams, the RBC Fraud & Payments Risk Centre of Expertise, relevant CNB Risk Management teams, and RBC Operational Risk Centers of Governance, etc. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 10 years in a combination of fraud & payment risk, risk management, cyber or financial crime investigations, responsible for fraud or white collar crime investigations within a government or state agency or other experience in managing internal/external fraud. Minimum 8 years banking/financial services and/or technology industry experience. Additional Qualifications Expert knowledge of Fraud & Payment Risk Management frameworks, policies and practices Strong leadership skills Proven business knowledge within the assigned Platform Strategic mindset, with excellent knowledge and understanding of banking/financial services Highly developed ability for conceptual thinking Excellent communication and presentation skills Well developed impact and influence skills Proven track record of building strong relationships across business functions Law enforcement or investigative background Experience in cybercrimes, payment systems financial fraud investigations, trading or sales fraud investigations Related Fraud and Payment risk related certifications preferred: Certified Fraud Examiner (CFE), Accredited Payments Risk Professional (APRP), Certified Payments Professional (ETA CPP), Certified Public Accountant (CPA) and other related fraud and payments risk certifications. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Application Deadline: 11/27/2025 Address: 395 N Executive Drive Job Family Group: Customer Shared Services We are seeking an experienced manager to handle our fraud & non-fraud Reg E disputes post-chargeback. In this role the successful candidate will manage a high-performing team of onshore & offshore analysts handling a significant volume of electronic funds transfer disputes while ensuring full compliance with Regulation E, AML and other relevant banking & association requirements. The successful candidate will oversee the day-to-day operational processes for our disputes post-chargeback team. Demonstrated leadership experience and in-depth knowledge of debit card dispute processing (pre/post chargeback), Regulation E, NACHA, Zelle, ATM, and Mastercard core rules required. Team management and Leadership experience - Preferred Proficiency in Microsoft Office Chargeback & Recovery experience - Preferred Reg E experience - Preferred This is a Hybrid role. Currently, there is a min. requirement of 2 days in the office, but this may increase based on BMO's direction. Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Acts as a trusted advisor to assigned business/group. Influences and negotiates to achieve business objectives. Recommends and implements solutions based on analysis of issues and implications for the business. Assists in the development of strategic plans. Identifies emerging issues and trends to inform decision-making. Helps determine business priorities and best sequence for execution of business/group strategy. Conducts independent analysis and assessment to resolve strategic issues. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Builds effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations). Ensures alignment between stakeholders. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting. Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Performs in-depth, holistic investigations and provides consultation and analysis to stakeholders. Develops and manages a business/group program. Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required. Leads/participates in the design, implementation and management of core business/group processes. Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions. Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements. Documents actions and information found throughout the investigation to develop and maintain account/case files. Develops and maintains an understanding of the financial crime management processes, frameworks and techniques. Gathers and formats data into regular and ad-hoc reports, and dashboards. Analyzes data and information to provide insights and recommendations. Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements. Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Provides specialized consulting, analytical and technical support. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently and regularly handles non-routine situations. Broader work or accountabilities may be assigned as needed. Qualifications: Typically, between 5 - 7 years of relevant experience and a post-secondary degree in related field of study or an equivalent combination of education and experience. Investigative or compliance related experience is required. Knowledge of banking products, services, processes, and organization is an asset. Deep knowledge and technical proficiency gained through extensive education and business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Data driven decision making - In-depth. Salary : $66,600.00 - $124,200.00 Pay Type: Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. To find out more visit us at BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
10/05/2025
Full time
Application Deadline: 11/27/2025 Address: 395 N Executive Drive Job Family Group: Customer Shared Services We are seeking an experienced manager to handle our fraud & non-fraud Reg E disputes post-chargeback. In this role the successful candidate will manage a high-performing team of onshore & offshore analysts handling a significant volume of electronic funds transfer disputes while ensuring full compliance with Regulation E, AML and other relevant banking & association requirements. The successful candidate will oversee the day-to-day operational processes for our disputes post-chargeback team. Demonstrated leadership experience and in-depth knowledge of debit card dispute processing (pre/post chargeback), Regulation E, NACHA, Zelle, ATM, and Mastercard core rules required. Team management and Leadership experience - Preferred Proficiency in Microsoft Office Chargeback & Recovery experience - Preferred Reg E experience - Preferred This is a Hybrid role. Currently, there is a min. requirement of 2 days in the office, but this may increase based on BMO's direction. Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Acts as a trusted advisor to assigned business/group. Influences and negotiates to achieve business objectives. Recommends and implements solutions based on analysis of issues and implications for the business. Assists in the development of strategic plans. Identifies emerging issues and trends to inform decision-making. Helps determine business priorities and best sequence for execution of business/group strategy. Conducts independent analysis and assessment to resolve strategic issues. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Builds effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations). Ensures alignment between stakeholders. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting. Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Performs in-depth, holistic investigations and provides consultation and analysis to stakeholders. Develops and manages a business/group program. Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required. Leads/participates in the design, implementation and management of core business/group processes. Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions. Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements. Documents actions and information found throughout the investigation to develop and maintain account/case files. Develops and maintains an understanding of the financial crime management processes, frameworks and techniques. Gathers and formats data into regular and ad-hoc reports, and dashboards. Analyzes data and information to provide insights and recommendations. Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements. Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Provides specialized consulting, analytical and technical support. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently and regularly handles non-routine situations. Broader work or accountabilities may be assigned as needed. Qualifications: Typically, between 5 - 7 years of relevant experience and a post-secondary degree in related field of study or an equivalent combination of education and experience. Investigative or compliance related experience is required. Knowledge of banking products, services, processes, and organization is an asset. Deep knowledge and technical proficiency gained through extensive education and business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Data driven decision making - In-depth. Salary : $66,600.00 - $124,200.00 Pay Type: Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. To find out more visit us at BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
ENTERPRISE FRAUD RISK MANAGER WHAT IS THE OPPORTUNITY? The Enterprise Fraud & Payments Risk Manager is responsible for the oversight and advisory activities at an enterprise level for fraud & payments risk management at CNB. This involves the development and implementation of the 2nd Line of Defense governance model, policy and reporting metrics to monitor both internal and external fraud as well as payments risk. The Enterprise Fraud & Payments Risk Manager provides independent review and challenge to the 1st Line of defense business and support units, and affiliates, to ensure that the Enterprise fraud & payments risk profile is fairly presented in ongoing reporting. Periodic escalation required to executive management and the Board when the Enterprise's fraud & payments risk profile is at or near risk appetite. As part of enterprise Operational Risk Management, this position is responsible for providing oversight for a clear engagement model between the 1st Line of defense Risk and Fraud teams, the 2nd Line Operational Risk Management team, and the RBC Fraud Risk Centre of Expertise to ensure adequate and appropriate capabilities in managing fraud risk. The role also provides fraud risk management leadership to the Bank which includes provision of expertise, advice and counsel to executives and senior management and enhancing their ability to anticipate and manage internal and external (cybercrime, financial fraud, identity theft, trading and sales fraud, etc.) fraud & payments risks effectively. WHAT WILL YOU DO? Review and support the development of the fraud & payment assessment universe to ensure comprehensive coverage of internal and external fraud & payments and determine risk based approach to determine assessment frequency. Ensure adequacy of coverage for end-to-end processes that span multiple businesses. Actively challenge assigned units/affiliates to ensure that the fraud & payments risk profile is balanced, comprehensive and a transparent reflection of CNB compared to risk appetite. Contribute to the review and in some cases sign-off of fraud & payments risk assessments executed by the business including fraud & payments risk assessment, deep dive assessments, scenario analysis and new product or change initiative assessments. Work directly with the leadership team to embed an understanding of the fraud & payments risk profile and risk appetite into strategic decision making; challenge decision making that contradicts profile and risk appetite. Provide oversight, analysis, and monitoring of the Bank's internal and external fraud & payments risks. Support the reporting of fraud & payment risk profiles, analysis and exposures to the Executives, Senior Management and RBC on a regular basis. Reporting should include existing and emerging areas of risk, implications for operational risk appetite, and the ability of the risk management and control infrastructure to support business activities. Identify requirements for deep dive, initiate or lead deep dive assessments in the bank, as required. Participate in committees or associated governance/review activities on key business initiatives ensuring that existing and emerging fraud & payments risks for new products, processes and transformational initiatives are identified. Manage the engagement model and associated interaction between stakeholders including Enterprise Operational Risk Management, the 1st Line Risk Management teams, the RBC Fraud & Payments Risk Centre of Expertise, relevant CNB Risk Management teams, and RBC Operational Risk Centers of Governance, etc. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 10 years in a combination of fraud & payment risk, risk management, cyber or financial crime investigations, responsible for fraud or white collar crime investigations within a government or state agency or other experience in managing internal/external fraud. Minimum 8 years banking/financial services and/or technology industry experience. Additional Qualifications Expert knowledge of Fraud & Payment Risk Management frameworks, policies and practices Strong leadership skills Proven business knowledge within the assigned Platform Strategic mindset, with excellent knowledge and understanding of banking/financial services Highly developed ability for conceptual thinking Excellent communication and presentation skills Well developed impact and influence skills Proven track record of building strong relationships across business functions Law enforcement or investigative background Experience in cybercrimes, payment systems financial fraud investigations, trading or sales fraud investigations Related Fraud and Payment risk related certifications preferred: Certified Fraud Examiner (CFE), Accredited Payments Risk Professional (APRP), Certified Payments Professional (ETA CPP), Certified Public Accountant (CPA) and other related fraud and payments risk certifications. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
10/05/2025
Full time
ENTERPRISE FRAUD RISK MANAGER WHAT IS THE OPPORTUNITY? The Enterprise Fraud & Payments Risk Manager is responsible for the oversight and advisory activities at an enterprise level for fraud & payments risk management at CNB. This involves the development and implementation of the 2nd Line of Defense governance model, policy and reporting metrics to monitor both internal and external fraud as well as payments risk. The Enterprise Fraud & Payments Risk Manager provides independent review and challenge to the 1st Line of defense business and support units, and affiliates, to ensure that the Enterprise fraud & payments risk profile is fairly presented in ongoing reporting. Periodic escalation required to executive management and the Board when the Enterprise's fraud & payments risk profile is at or near risk appetite. As part of enterprise Operational Risk Management, this position is responsible for providing oversight for a clear engagement model between the 1st Line of defense Risk and Fraud teams, the 2nd Line Operational Risk Management team, and the RBC Fraud Risk Centre of Expertise to ensure adequate and appropriate capabilities in managing fraud risk. The role also provides fraud risk management leadership to the Bank which includes provision of expertise, advice and counsel to executives and senior management and enhancing their ability to anticipate and manage internal and external (cybercrime, financial fraud, identity theft, trading and sales fraud, etc.) fraud & payments risks effectively. WHAT WILL YOU DO? Review and support the development of the fraud & payment assessment universe to ensure comprehensive coverage of internal and external fraud & payments and determine risk based approach to determine assessment frequency. Ensure adequacy of coverage for end-to-end processes that span multiple businesses. Actively challenge assigned units/affiliates to ensure that the fraud & payments risk profile is balanced, comprehensive and a transparent reflection of CNB compared to risk appetite. Contribute to the review and in some cases sign-off of fraud & payments risk assessments executed by the business including fraud & payments risk assessment, deep dive assessments, scenario analysis and new product or change initiative assessments. Work directly with the leadership team to embed an understanding of the fraud & payments risk profile and risk appetite into strategic decision making; challenge decision making that contradicts profile and risk appetite. Provide oversight, analysis, and monitoring of the Bank's internal and external fraud & payments risks. Support the reporting of fraud & payment risk profiles, analysis and exposures to the Executives, Senior Management and RBC on a regular basis. Reporting should include existing and emerging areas of risk, implications for operational risk appetite, and the ability of the risk management and control infrastructure to support business activities. Identify requirements for deep dive, initiate or lead deep dive assessments in the bank, as required. Participate in committees or associated governance/review activities on key business initiatives ensuring that existing and emerging fraud & payments risks for new products, processes and transformational initiatives are identified. Manage the engagement model and associated interaction between stakeholders including Enterprise Operational Risk Management, the 1st Line Risk Management teams, the RBC Fraud & Payments Risk Centre of Expertise, relevant CNB Risk Management teams, and RBC Operational Risk Centers of Governance, etc. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 10 years in a combination of fraud & payment risk, risk management, cyber or financial crime investigations, responsible for fraud or white collar crime investigations within a government or state agency or other experience in managing internal/external fraud. Minimum 8 years banking/financial services and/or technology industry experience. Additional Qualifications Expert knowledge of Fraud & Payment Risk Management frameworks, policies and practices Strong leadership skills Proven business knowledge within the assigned Platform Strategic mindset, with excellent knowledge and understanding of banking/financial services Highly developed ability for conceptual thinking Excellent communication and presentation skills Well developed impact and influence skills Proven track record of building strong relationships across business functions Law enforcement or investigative background Experience in cybercrimes, payment systems financial fraud investigations, trading or sales fraud investigations Related Fraud and Payment risk related certifications preferred: Certified Fraud Examiner (CFE), Accredited Payments Risk Professional (APRP), Certified Payments Professional (ETA CPP), Certified Public Accountant (CPA) and other related fraud and payments risk certifications. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Overview The AI Network Services team is building next-generation AI/ML products focused on fraud detection and decisioning. These products are grounded in strong engineering principles, aligned with enterprise architecture, and powered by the latest AI/ML technologies. A key focus area is developing global risk insights at both the account and merchant levels, and scaling these insights across the payments ecosystem to enhance customer experiences. Role We are looking for a Manager, Product Management to lead the development and scaling of fraud and risk solutions. This role will drive product strategy, development, execution, and adoption in collaboration with cross-functional teams. Key Responsibilities • Lead the roadmap and delivery of account and merchant-level fraud and risk solutions. • Collaborate cross-functionally with data science, engineering, and regional teams to define product requirements and prioritize initiatives. • Manage end-to-end product lifecycle-from scoping and execution to delivery and documentation. • Drive product adoption and usage, evangelizing the product benefits at a regional, customer, and geographic level • Drive regional accountability throughout the development and management process • Analyze product performance and identify opportunities for improvement and expansion • Define and track success metrics and KPIs to ensure product quality and impact. • Serve as a subject matter expert to drive internal and external adoption. All About You • Previous product management experience, including fraud and risk domains. • Strong understanding of payment fraud scenarios (e.g., account takeover, merchant risk, etc.). • Analytical mindset • Familiarity with the Studio development process • Excellent problem-solving and communication skills. • Proven ability to collaborate across teams and influence stakeholders. • Comfortable working in fast-paced, ambiguous environments. • Comfortable with knowing and applying basic AI and Data Science solutioning to problem statements • MBA a plus Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Pay Ranges Purchase, New York: $137,000 - $218,000 USD
10/05/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Overview The AI Network Services team is building next-generation AI/ML products focused on fraud detection and decisioning. These products are grounded in strong engineering principles, aligned with enterprise architecture, and powered by the latest AI/ML technologies. A key focus area is developing global risk insights at both the account and merchant levels, and scaling these insights across the payments ecosystem to enhance customer experiences. Role We are looking for a Manager, Product Management to lead the development and scaling of fraud and risk solutions. This role will drive product strategy, development, execution, and adoption in collaboration with cross-functional teams. Key Responsibilities • Lead the roadmap and delivery of account and merchant-level fraud and risk solutions. • Collaborate cross-functionally with data science, engineering, and regional teams to define product requirements and prioritize initiatives. • Manage end-to-end product lifecycle-from scoping and execution to delivery and documentation. • Drive product adoption and usage, evangelizing the product benefits at a regional, customer, and geographic level • Drive regional accountability throughout the development and management process • Analyze product performance and identify opportunities for improvement and expansion • Define and track success metrics and KPIs to ensure product quality and impact. • Serve as a subject matter expert to drive internal and external adoption. All About You • Previous product management experience, including fraud and risk domains. • Strong understanding of payment fraud scenarios (e.g., account takeover, merchant risk, etc.). • Analytical mindset • Familiarity with the Studio development process • Excellent problem-solving and communication skills. • Proven ability to collaborate across teams and influence stakeholders. • Comfortable working in fast-paced, ambiguous environments. • Comfortable with knowing and applying basic AI and Data Science solutioning to problem statements • MBA a plus Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Pay Ranges Purchase, New York: $137,000 - $218,000 USD
Marketing Communications Manager - San Diego, CA Office US-CA-San Diego Job ID: Type: Regular Full-Time # of Openings: 1 Category: Marketing Corporate Office Overview The Marketing Communications Manager plays a key role in the successful execution of BluPeak Credit Unions marketing and digital banking strategic plans. The manager supports the VP, Marketing and Digital Experience by driving initiatives that enhance the credit unions visibility, digital transformation efforts, and member experience. This position holds the ultimate responsibility of managing the day-to-day operations of the marketing and digital banking team. This role is responsible for the execution and oversight of integrated marketing, internal and external communications, and brand management initiatives ensuring all messaging, campaigns, and materials consistently support the credit unions brand, member engagement goals, and strategic objectives. The position collaborates cross-functionally with internal stakeholders to promote products, support digital adoption, and drive member growth. Responsibilities Marketing Strategy & Campaign Management Develops and implements integrated marketing campaigns to attract, engage, and retain members across digital and traditional channels. Leads cross-functional marketing initiatives including product rollouts, promotions, new technology launches, digital channel enhancements, and member onboarding communications. Oversees the development and maintenance of the marketing content calendar and coordinate execution across all digital, traditional and branch channels. Collaborates with creative and product teams to develop compelling marketing materials aligned with member needs and business goals. Maintains brand consistency across all internal and external communications and ensures adherence to visual and style guidelines. Digital & Member Experience Support Supports marketing strategies that drive digital platform adoption and optimize the digital banking member experience. Oversees the evaluation, development, testing, and implementation of new digital banking platform initiatives. Evaluates digital member journeys to ensure touchpoints are intuitive, on-brand, and optimized for engagement and performance. Uses analytics and campaign data to refine messaging, target segments, and improve member communication effectiveness. Product & Program Marketing Translates product features and benefits into clear, member-focused messaging across campaigns and collateral. Manages marketing for key product areas, particularly deposit and loan offerings, including promotional campaigns and product lifecycle support. Works closely with compliance and product teams to ensure marketing materials meet regulatory and brand standards. Supports special event planning and implementation, including the annual employee meeting, strategic partner events, Annual Membership meeting, special board meetings, media events, business development events/on-sites, community events, and member education events (ex. workshops). Occasional meeting/event staffing support as assigned. Team & Project Management Leads and manages a high-performing marketing and digital banking team, providing coaching, guidance, performance management, and professional development. Prioritizes and assigns marketing projects, ensuring delivery is timely, accurate, and aligned with strategic objectives. Collaborates cross-functionally to ensure alignment and support for enterprise-wide initiatives and campaigns. Budgeting & Vendor Management Develops and manages assigned marketing, digital experience, and research budgets, ensuring programs are executed within financial guidelines. Oversees third-party vendors and agency partners to support campaign execution, creative development, printing, mailing, and digital production. Processes payables/receivables and provides budget variance reports, expense tracking, and recommendations for cost optimization. Leads the development, deployment, and implementation of BluPeaks marketing automation tools, including its integration into enterprise-wide systems (core, account and loan origination systems, digital banking platforms, etc.) to improve member relationship building and member profitability. Data Analysis & Reporting Monitors and reports on campaign performance, using data insights to enhance effectiveness and inform future planning. Develops trend reports and performance dashboards to identify opportunities for engagement, retention, and product penetration. Uses member segmentation and behavioral data to create targeted campaigns for specific member needs and life stages. Compliance & Regulatory Support Ensures that all marketing and communication materials comply with applicable credit union policy, financial regulations, brand standards, and internal review processes. Partners with Compliance, Risk, and Legal teams on development of required disclosures, privacy notices, fee schedules, and other annual publications. Adheres to company policy and procedure, complete annual compliance training, and comply with business continuity and vendor management policy. These are crucial to the success of the organization and regulatory compliance and/or safety and soundness for the sustainability of the credit union. Complies with all Anti-Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate Member/Customer Identification Program, member due diligence, accurate OFAC match processing, and reporting unusual activities and suspected fraud. Administrative & Strategic Support Supports annual planning, goal setting, and execution for marketing and digital banking initiatives aligned with organizational objectives. Maintains up-to-date knowledge of marketing best practices, financial services trends, and digital tools to drive innovation. Performs other duties as assigned to support departmental or organizational needs. SUPERVISORY RESPONSIBILITIES This position will manage up to 6 direct reports and carry out supervisory responsibilities in accordance with BluPeaks policies and applicable laws. This position will also supervise third-party vendors and project teams as assigned. Qualifications EDUCATION and/or EXPERIENCE B.A./B.S. degree in Marketing, Communications, or a related field. Minimum five years of direct marketing / communications experience is required, including a minimum of two years in a management/supervisor role. Strong knowledge of financial institution products, services, and competitors, along with experience in promotions, research, public relations, social media, and problem-solving preferred. TECHNOLOGY PROFICIENCY To perform this job, the employee must possess applicable technology skills. Strong phone and MS Office skills (including Excel, Word, Outlook, PowerPoint) and the ability to learn new programs as applicable. Must be proficient in desktop publishing environments, and have strong word processing and design software skills. Knowledge of Photoshop, Illustrator, In Design, and basic HTML required. OTHER QUALIFICATIONS Self-directed with the ability to prioritize and multi-task, organize and meet scheduled deadlines and handle a variety of tasks concurrently in a fast-paced, deadline-driven environment. Ability to effectively coordinate efforts through a diverse internal and external team Ability to analyze data to identify key findings. Superior project management, planning and organizational skills. Strong team player with the ability to adapt to an ever-changing, organic environment Must be hands-on with all facets of the job. Ability to think strategically, as well as tactically. BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Employment may be contingent upon BluPeak Credit Unions receipt of an acceptable and job-related background check, drug screen and credit check, as applicable and permissible by law. BluPeak Credit Union is committed to working and providing reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources. PM17 Compensation details: 00 Yearly Salary PI46bbb316752f-6720
10/05/2025
Full time
Marketing Communications Manager - San Diego, CA Office US-CA-San Diego Job ID: Type: Regular Full-Time # of Openings: 1 Category: Marketing Corporate Office Overview The Marketing Communications Manager plays a key role in the successful execution of BluPeak Credit Unions marketing and digital banking strategic plans. The manager supports the VP, Marketing and Digital Experience by driving initiatives that enhance the credit unions visibility, digital transformation efforts, and member experience. This position holds the ultimate responsibility of managing the day-to-day operations of the marketing and digital banking team. This role is responsible for the execution and oversight of integrated marketing, internal and external communications, and brand management initiatives ensuring all messaging, campaigns, and materials consistently support the credit unions brand, member engagement goals, and strategic objectives. The position collaborates cross-functionally with internal stakeholders to promote products, support digital adoption, and drive member growth. Responsibilities Marketing Strategy & Campaign Management Develops and implements integrated marketing campaigns to attract, engage, and retain members across digital and traditional channels. Leads cross-functional marketing initiatives including product rollouts, promotions, new technology launches, digital channel enhancements, and member onboarding communications. Oversees the development and maintenance of the marketing content calendar and coordinate execution across all digital, traditional and branch channels. Collaborates with creative and product teams to develop compelling marketing materials aligned with member needs and business goals. Maintains brand consistency across all internal and external communications and ensures adherence to visual and style guidelines. Digital & Member Experience Support Supports marketing strategies that drive digital platform adoption and optimize the digital banking member experience. Oversees the evaluation, development, testing, and implementation of new digital banking platform initiatives. Evaluates digital member journeys to ensure touchpoints are intuitive, on-brand, and optimized for engagement and performance. Uses analytics and campaign data to refine messaging, target segments, and improve member communication effectiveness. Product & Program Marketing Translates product features and benefits into clear, member-focused messaging across campaigns and collateral. Manages marketing for key product areas, particularly deposit and loan offerings, including promotional campaigns and product lifecycle support. Works closely with compliance and product teams to ensure marketing materials meet regulatory and brand standards. Supports special event planning and implementation, including the annual employee meeting, strategic partner events, Annual Membership meeting, special board meetings, media events, business development events/on-sites, community events, and member education events (ex. workshops). Occasional meeting/event staffing support as assigned. Team & Project Management Leads and manages a high-performing marketing and digital banking team, providing coaching, guidance, performance management, and professional development. Prioritizes and assigns marketing projects, ensuring delivery is timely, accurate, and aligned with strategic objectives. Collaborates cross-functionally to ensure alignment and support for enterprise-wide initiatives and campaigns. Budgeting & Vendor Management Develops and manages assigned marketing, digital experience, and research budgets, ensuring programs are executed within financial guidelines. Oversees third-party vendors and agency partners to support campaign execution, creative development, printing, mailing, and digital production. Processes payables/receivables and provides budget variance reports, expense tracking, and recommendations for cost optimization. Leads the development, deployment, and implementation of BluPeaks marketing automation tools, including its integration into enterprise-wide systems (core, account and loan origination systems, digital banking platforms, etc.) to improve member relationship building and member profitability. Data Analysis & Reporting Monitors and reports on campaign performance, using data insights to enhance effectiveness and inform future planning. Develops trend reports and performance dashboards to identify opportunities for engagement, retention, and product penetration. Uses member segmentation and behavioral data to create targeted campaigns for specific member needs and life stages. Compliance & Regulatory Support Ensures that all marketing and communication materials comply with applicable credit union policy, financial regulations, brand standards, and internal review processes. Partners with Compliance, Risk, and Legal teams on development of required disclosures, privacy notices, fee schedules, and other annual publications. Adheres to company policy and procedure, complete annual compliance training, and comply with business continuity and vendor management policy. These are crucial to the success of the organization and regulatory compliance and/or safety and soundness for the sustainability of the credit union. Complies with all Anti-Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate Member/Customer Identification Program, member due diligence, accurate OFAC match processing, and reporting unusual activities and suspected fraud. Administrative & Strategic Support Supports annual planning, goal setting, and execution for marketing and digital banking initiatives aligned with organizational objectives. Maintains up-to-date knowledge of marketing best practices, financial services trends, and digital tools to drive innovation. Performs other duties as assigned to support departmental or organizational needs. SUPERVISORY RESPONSIBILITIES This position will manage up to 6 direct reports and carry out supervisory responsibilities in accordance with BluPeaks policies and applicable laws. This position will also supervise third-party vendors and project teams as assigned. Qualifications EDUCATION and/or EXPERIENCE B.A./B.S. degree in Marketing, Communications, or a related field. Minimum five years of direct marketing / communications experience is required, including a minimum of two years in a management/supervisor role. Strong knowledge of financial institution products, services, and competitors, along with experience in promotions, research, public relations, social media, and problem-solving preferred. TECHNOLOGY PROFICIENCY To perform this job, the employee must possess applicable technology skills. Strong phone and MS Office skills (including Excel, Word, Outlook, PowerPoint) and the ability to learn new programs as applicable. Must be proficient in desktop publishing environments, and have strong word processing and design software skills. Knowledge of Photoshop, Illustrator, In Design, and basic HTML required. OTHER QUALIFICATIONS Self-directed with the ability to prioritize and multi-task, organize and meet scheduled deadlines and handle a variety of tasks concurrently in a fast-paced, deadline-driven environment. Ability to effectively coordinate efforts through a diverse internal and external team Ability to analyze data to identify key findings. Superior project management, planning and organizational skills. Strong team player with the ability to adapt to an ever-changing, organic environment Must be hands-on with all facets of the job. Ability to think strategically, as well as tactically. BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Employment may be contingent upon BluPeak Credit Unions receipt of an acceptable and job-related background check, drug screen and credit check, as applicable and permissible by law. BluPeak Credit Union is committed to working and providing reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources. PM17 Compensation details: 00 Yearly Salary PI46bbb316752f-6720
Marketing Communications Manager - San Diego, CA Office US-CA-San Diego Job ID: Type: Regular Full-Time # of Openings: 1 Category: Marketing Corporate Office Overview The Marketing Communications Manager plays a key role in the successful execution of BluPeak Credit Unions marketing and digital banking strategic plans. The manager supports the VP, Marketing and Digital Experience by driving initiatives that enhance the credit unions visibility, digital transformation efforts, and member experience. This position holds the ultimate responsibility of managing the day-to-day operations of the marketing and digital banking team. This role is responsible for the execution and oversight of integrated marketing, internal and external communications, and brand management initiatives ensuring all messaging, campaigns, and materials consistently support the credit unions brand, member engagement goals, and strategic objectives. The position collaborates cross-functionally with internal stakeholders to promote products, support digital adoption, and drive member growth. Responsibilities Marketing Strategy & Campaign Management Develops and implements integrated marketing campaigns to attract, engage, and retain members across digital and traditional channels. Leads cross-functional marketing initiatives including product rollouts, promotions, new technology launches, digital channel enhancements, and member onboarding communications. Oversees the development and maintenance of the marketing content calendar and coordinate execution across all digital, traditional and branch channels. Collaborates with creative and product teams to develop compelling marketing materials aligned with member needs and business goals. Maintains brand consistency across all internal and external communications and ensures adherence to visual and style guidelines. Digital & Member Experience Support Supports marketing strategies that drive digital platform adoption and optimize the digital banking member experience. Oversees the evaluation, development, testing, and implementation of new digital banking platform initiatives. Evaluates digital member journeys to ensure touchpoints are intuitive, on-brand, and optimized for engagement and performance. Uses analytics and campaign data to refine messaging, target segments, and improve member communication effectiveness. Product & Program Marketing Translates product features and benefits into clear, member-focused messaging across campaigns and collateral. Manages marketing for key product areas, particularly deposit and loan offerings, including promotional campaigns and product lifecycle support. Works closely with compliance and product teams to ensure marketing materials meet regulatory and brand standards. Supports special event planning and implementation, including the annual employee meeting, strategic partner events, Annual Membership meeting, special board meetings, media events, business development events/on-sites, community events, and member education events (ex. workshops). Occasional meeting/event staffing support as assigned. Team & Project Management Leads and manages a high-performing marketing and digital banking team, providing coaching, guidance, performance management, and professional development. Prioritizes and assigns marketing projects, ensuring delivery is timely, accurate, and aligned with strategic objectives. Collaborates cross-functionally to ensure alignment and support for enterprise-wide initiatives and campaigns. Budgeting & Vendor Management Develops and manages assigned marketing, digital experience, and research budgets, ensuring programs are executed within financial guidelines. Oversees third-party vendors and agency partners to support campaign execution, creative development, printing, mailing, and digital production. Processes payables/receivables and provides budget variance reports, expense tracking, and recommendations for cost optimization. Leads the development, deployment, and implementation of BluPeaks marketing automation tools, including its integration into enterprise-wide systems (core, account and loan origination systems, digital banking platforms, etc.) to improve member relationship building and member profitability. Data Analysis & Reporting Monitors and reports on campaign performance, using data insights to enhance effectiveness and inform future planning. Develops trend reports and performance dashboards to identify opportunities for engagement, retention, and product penetration. Uses member segmentation and behavioral data to create targeted campaigns for specific member needs and life stages. Compliance & Regulatory Support Ensures that all marketing and communication materials comply with applicable credit union policy, financial regulations, brand standards, and internal review processes. Partners with Compliance, Risk, and Legal teams on development of required disclosures, privacy notices, fee schedules, and other annual publications. Adheres to company policy and procedure, complete annual compliance training, and comply with business continuity and vendor management policy. These are crucial to the success of the organization and regulatory compliance and/or safety and soundness for the sustainability of the credit union. Complies with all Anti-Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate Member/Customer Identification Program, member due diligence, accurate OFAC match processing, and reporting unusual activities and suspected fraud. Administrative & Strategic Support Supports annual planning, goal setting, and execution for marketing and digital banking initiatives aligned with organizational objectives. Maintains up-to-date knowledge of marketing best practices, financial services trends, and digital tools to drive innovation. Performs other duties as assigned to support departmental or organizational needs. SUPERVISORY RESPONSIBILITIES This position will manage up to 6 direct reports and carry out supervisory responsibilities in accordance with BluPeaks policies and applicable laws. This position will also supervise third-party vendors and project teams as assigned. Qualifications EDUCATION and/or EXPERIENCE B.A./B.S. degree in Marketing, Communications, or a related field. Minimum five years of direct marketing / communications experience is required, including a minimum of two years in a management/supervisor role. Strong knowledge of financial institution products, services, and competitors, along with experience in promotions, research, public relations, social media, and problem-solving preferred. TECHNOLOGY PROFICIENCY To perform this job, the employee must possess applicable technology skills. Strong phone and MS Office skills (including Excel, Word, Outlook, PowerPoint) and the ability to learn new programs as applicable. Must be proficient in desktop publishing environments, and have strong word processing and design software skills. Knowledge of Photoshop, Illustrator, In Design, and basic HTML required. OTHER QUALIFICATIONS Self-directed with the ability to prioritize and multi-task, organize and meet scheduled deadlines and handle a variety of tasks concurrently in a fast-paced, deadline-driven environment. Ability to effectively coordinate efforts through a diverse internal and external team Ability to analyze data to identify key findings. Superior project management, planning and organizational skills. Strong team player with the ability to adapt to an ever-changing, organic environment Must be hands-on with all facets of the job. Ability to think strategically, as well as tactically. BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Employment may be contingent upon BluPeak Credit Unions receipt of an acceptable and job-related background check, drug screen and credit check, as applicable and permissible by law. BluPeak Credit Union is committed to working and providing reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources. PM17 Compensation details: 00 Yearly Salary PI46bbb316752f-6720
10/05/2025
Full time
Marketing Communications Manager - San Diego, CA Office US-CA-San Diego Job ID: Type: Regular Full-Time # of Openings: 1 Category: Marketing Corporate Office Overview The Marketing Communications Manager plays a key role in the successful execution of BluPeak Credit Unions marketing and digital banking strategic plans. The manager supports the VP, Marketing and Digital Experience by driving initiatives that enhance the credit unions visibility, digital transformation efforts, and member experience. This position holds the ultimate responsibility of managing the day-to-day operations of the marketing and digital banking team. This role is responsible for the execution and oversight of integrated marketing, internal and external communications, and brand management initiatives ensuring all messaging, campaigns, and materials consistently support the credit unions brand, member engagement goals, and strategic objectives. The position collaborates cross-functionally with internal stakeholders to promote products, support digital adoption, and drive member growth. Responsibilities Marketing Strategy & Campaign Management Develops and implements integrated marketing campaigns to attract, engage, and retain members across digital and traditional channels. Leads cross-functional marketing initiatives including product rollouts, promotions, new technology launches, digital channel enhancements, and member onboarding communications. Oversees the development and maintenance of the marketing content calendar and coordinate execution across all digital, traditional and branch channels. Collaborates with creative and product teams to develop compelling marketing materials aligned with member needs and business goals. Maintains brand consistency across all internal and external communications and ensures adherence to visual and style guidelines. Digital & Member Experience Support Supports marketing strategies that drive digital platform adoption and optimize the digital banking member experience. Oversees the evaluation, development, testing, and implementation of new digital banking platform initiatives. Evaluates digital member journeys to ensure touchpoints are intuitive, on-brand, and optimized for engagement and performance. Uses analytics and campaign data to refine messaging, target segments, and improve member communication effectiveness. Product & Program Marketing Translates product features and benefits into clear, member-focused messaging across campaigns and collateral. Manages marketing for key product areas, particularly deposit and loan offerings, including promotional campaigns and product lifecycle support. Works closely with compliance and product teams to ensure marketing materials meet regulatory and brand standards. Supports special event planning and implementation, including the annual employee meeting, strategic partner events, Annual Membership meeting, special board meetings, media events, business development events/on-sites, community events, and member education events (ex. workshops). Occasional meeting/event staffing support as assigned. Team & Project Management Leads and manages a high-performing marketing and digital banking team, providing coaching, guidance, performance management, and professional development. Prioritizes and assigns marketing projects, ensuring delivery is timely, accurate, and aligned with strategic objectives. Collaborates cross-functionally to ensure alignment and support for enterprise-wide initiatives and campaigns. Budgeting & Vendor Management Develops and manages assigned marketing, digital experience, and research budgets, ensuring programs are executed within financial guidelines. Oversees third-party vendors and agency partners to support campaign execution, creative development, printing, mailing, and digital production. Processes payables/receivables and provides budget variance reports, expense tracking, and recommendations for cost optimization. Leads the development, deployment, and implementation of BluPeaks marketing automation tools, including its integration into enterprise-wide systems (core, account and loan origination systems, digital banking platforms, etc.) to improve member relationship building and member profitability. Data Analysis & Reporting Monitors and reports on campaign performance, using data insights to enhance effectiveness and inform future planning. Develops trend reports and performance dashboards to identify opportunities for engagement, retention, and product penetration. Uses member segmentation and behavioral data to create targeted campaigns for specific member needs and life stages. Compliance & Regulatory Support Ensures that all marketing and communication materials comply with applicable credit union policy, financial regulations, brand standards, and internal review processes. Partners with Compliance, Risk, and Legal teams on development of required disclosures, privacy notices, fee schedules, and other annual publications. Adheres to company policy and procedure, complete annual compliance training, and comply with business continuity and vendor management policy. These are crucial to the success of the organization and regulatory compliance and/or safety and soundness for the sustainability of the credit union. Complies with all Anti-Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate Member/Customer Identification Program, member due diligence, accurate OFAC match processing, and reporting unusual activities and suspected fraud. Administrative & Strategic Support Supports annual planning, goal setting, and execution for marketing and digital banking initiatives aligned with organizational objectives. Maintains up-to-date knowledge of marketing best practices, financial services trends, and digital tools to drive innovation. Performs other duties as assigned to support departmental or organizational needs. SUPERVISORY RESPONSIBILITIES This position will manage up to 6 direct reports and carry out supervisory responsibilities in accordance with BluPeaks policies and applicable laws. This position will also supervise third-party vendors and project teams as assigned. Qualifications EDUCATION and/or EXPERIENCE B.A./B.S. degree in Marketing, Communications, or a related field. Minimum five years of direct marketing / communications experience is required, including a minimum of two years in a management/supervisor role. Strong knowledge of financial institution products, services, and competitors, along with experience in promotions, research, public relations, social media, and problem-solving preferred. TECHNOLOGY PROFICIENCY To perform this job, the employee must possess applicable technology skills. Strong phone and MS Office skills (including Excel, Word, Outlook, PowerPoint) and the ability to learn new programs as applicable. Must be proficient in desktop publishing environments, and have strong word processing and design software skills. Knowledge of Photoshop, Illustrator, In Design, and basic HTML required. OTHER QUALIFICATIONS Self-directed with the ability to prioritize and multi-task, organize and meet scheduled deadlines and handle a variety of tasks concurrently in a fast-paced, deadline-driven environment. Ability to effectively coordinate efforts through a diverse internal and external team Ability to analyze data to identify key findings. Superior project management, planning and organizational skills. Strong team player with the ability to adapt to an ever-changing, organic environment Must be hands-on with all facets of the job. Ability to think strategically, as well as tactically. BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Employment may be contingent upon BluPeak Credit Unions receipt of an acceptable and job-related background check, drug screen and credit check, as applicable and permissible by law. BluPeak Credit Union is committed to working and providing reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources. PM17 Compensation details: 00 Yearly Salary PI46bbb316752f-6720
Marketing Communications Manager - San Diego, CA Office US-CA-San Diego Job ID: Type: Regular Full-Time # of Openings: 1 Category: Marketing Corporate Office Overview The Marketing Communications Manager plays a key role in the successful execution of BluPeak Credit Unions marketing and digital banking strategic plans. The manager supports the VP, Marketing and Digital Experience by driving initiatives that enhance the credit unions visibility, digital transformation efforts, and member experience. This position holds the ultimate responsibility of managing the day-to-day operations of the marketing and digital banking team. This role is responsible for the execution and oversight of integrated marketing, internal and external communications, and brand management initiatives ensuring all messaging, campaigns, and materials consistently support the credit unions brand, member engagement goals, and strategic objectives. The position collaborates cross-functionally with internal stakeholders to promote products, support digital adoption, and drive member growth. Responsibilities Marketing Strategy & Campaign Management Develops and implements integrated marketing campaigns to attract, engage, and retain members across digital and traditional channels. Leads cross-functional marketing initiatives including product rollouts, promotions, new technology launches, digital channel enhancements, and member onboarding communications. Oversees the development and maintenance of the marketing content calendar and coordinate execution across all digital, traditional and branch channels. Collaborates with creative and product teams to develop compelling marketing materials aligned with member needs and business goals. Maintains brand consistency across all internal and external communications and ensures adherence to visual and style guidelines. Digital & Member Experience Support Supports marketing strategies that drive digital platform adoption and optimize the digital banking member experience. Oversees the evaluation, development, testing, and implementation of new digital banking platform initiatives. Evaluates digital member journeys to ensure touchpoints are intuitive, on-brand, and optimized for engagement and performance. Uses analytics and campaign data to refine messaging, target segments, and improve member communication effectiveness. Product & Program Marketing Translates product features and benefits into clear, member-focused messaging across campaigns and collateral. Manages marketing for key product areas, particularly deposit and loan offerings, including promotional campaigns and product lifecycle support. Works closely with compliance and product teams to ensure marketing materials meet regulatory and brand standards. Supports special event planning and implementation, including the annual employee meeting, strategic partner events, Annual Membership meeting, special board meetings, media events, business development events/on-sites, community events, and member education events (ex. workshops). Occasional meeting/event staffing support as assigned. Team & Project Management Leads and manages a high-performing marketing and digital banking team, providing coaching, guidance, performance management, and professional development. Prioritizes and assigns marketing projects, ensuring delivery is timely, accurate, and aligned with strategic objectives. Collaborates cross-functionally to ensure alignment and support for enterprise-wide initiatives and campaigns. Budgeting & Vendor Management Develops and manages assigned marketing, digital experience, and research budgets, ensuring programs are executed within financial guidelines. Oversees third-party vendors and agency partners to support campaign execution, creative development, printing, mailing, and digital production. Processes payables/receivables and provides budget variance reports, expense tracking, and recommendations for cost optimization. Leads the development, deployment, and implementation of BluPeaks marketing automation tools, including its integration into enterprise-wide systems (core, account and loan origination systems, digital banking platforms, etc.) to improve member relationship building and member profitability. Data Analysis & Reporting Monitors and reports on campaign performance, using data insights to enhance effectiveness and inform future planning. Develops trend reports and performance dashboards to identify opportunities for engagement, retention, and product penetration. Uses member segmentation and behavioral data to create targeted campaigns for specific member needs and life stages. Compliance & Regulatory Support Ensures that all marketing and communication materials comply with applicable credit union policy, financial regulations, brand standards, and internal review processes. Partners with Compliance, Risk, and Legal teams on development of required disclosures, privacy notices, fee schedules, and other annual publications. Adheres to company policy and procedure, complete annual compliance training, and comply with business continuity and vendor management policy. These are crucial to the success of the organization and regulatory compliance and/or safety and soundness for the sustainability of the credit union. Complies with all Anti-Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate Member/Customer Identification Program, member due diligence, accurate OFAC match processing, and reporting unusual activities and suspected fraud. Administrative & Strategic Support Supports annual planning, goal setting, and execution for marketing and digital banking initiatives aligned with organizational objectives. Maintains up-to-date knowledge of marketing best practices, financial services trends, and digital tools to drive innovation. Performs other duties as assigned to support departmental or organizational needs. SUPERVISORY RESPONSIBILITIES This position will manage up to 6 direct reports and carry out supervisory responsibilities in accordance with BluPeaks policies and applicable laws. This position will also supervise third-party vendors and project teams as assigned. Qualifications EDUCATION and/or EXPERIENCE B.A./B.S. degree in Marketing, Communications, or a related field. Minimum five years of direct marketing / communications experience is required, including a minimum of two years in a management/supervisor role. Strong knowledge of financial institution products, services, and competitors, along with experience in promotions, research, public relations, social media, and problem-solving preferred. TECHNOLOGY PROFICIENCY To perform this job, the employee must possess applicable technology skills. Strong phone and MS Office skills (including Excel, Word, Outlook, PowerPoint) and the ability to learn new programs as applicable. Must be proficient in desktop publishing environments, and have strong word processing and design software skills. Knowledge of Photoshop, Illustrator, In Design, and basic HTML required. OTHER QUALIFICATIONS Self-directed with the ability to prioritize and multi-task, organize and meet scheduled deadlines and handle a variety of tasks concurrently in a fast-paced, deadline-driven environment. Ability to effectively coordinate efforts through a diverse internal and external team Ability to analyze data to identify key findings. Superior project management, planning and organizational skills. Strong team player with the ability to adapt to an ever-changing, organic environment Must be hands-on with all facets of the job. Ability to think strategically, as well as tactically. BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Employment may be contingent upon BluPeak Credit Unions receipt of an acceptable and job-related background check, drug screen and credit check, as applicable and permissible by law. BluPeak Credit Union is committed to working and providing reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources. PM17 Compensation details: 00 Yearly Salary PI46bbb316752f-6720
10/05/2025
Full time
Marketing Communications Manager - San Diego, CA Office US-CA-San Diego Job ID: Type: Regular Full-Time # of Openings: 1 Category: Marketing Corporate Office Overview The Marketing Communications Manager plays a key role in the successful execution of BluPeak Credit Unions marketing and digital banking strategic plans. The manager supports the VP, Marketing and Digital Experience by driving initiatives that enhance the credit unions visibility, digital transformation efforts, and member experience. This position holds the ultimate responsibility of managing the day-to-day operations of the marketing and digital banking team. This role is responsible for the execution and oversight of integrated marketing, internal and external communications, and brand management initiatives ensuring all messaging, campaigns, and materials consistently support the credit unions brand, member engagement goals, and strategic objectives. The position collaborates cross-functionally with internal stakeholders to promote products, support digital adoption, and drive member growth. Responsibilities Marketing Strategy & Campaign Management Develops and implements integrated marketing campaigns to attract, engage, and retain members across digital and traditional channels. Leads cross-functional marketing initiatives including product rollouts, promotions, new technology launches, digital channel enhancements, and member onboarding communications. Oversees the development and maintenance of the marketing content calendar and coordinate execution across all digital, traditional and branch channels. Collaborates with creative and product teams to develop compelling marketing materials aligned with member needs and business goals. Maintains brand consistency across all internal and external communications and ensures adherence to visual and style guidelines. Digital & Member Experience Support Supports marketing strategies that drive digital platform adoption and optimize the digital banking member experience. Oversees the evaluation, development, testing, and implementation of new digital banking platform initiatives. Evaluates digital member journeys to ensure touchpoints are intuitive, on-brand, and optimized for engagement and performance. Uses analytics and campaign data to refine messaging, target segments, and improve member communication effectiveness. Product & Program Marketing Translates product features and benefits into clear, member-focused messaging across campaigns and collateral. Manages marketing for key product areas, particularly deposit and loan offerings, including promotional campaigns and product lifecycle support. Works closely with compliance and product teams to ensure marketing materials meet regulatory and brand standards. Supports special event planning and implementation, including the annual employee meeting, strategic partner events, Annual Membership meeting, special board meetings, media events, business development events/on-sites, community events, and member education events (ex. workshops). Occasional meeting/event staffing support as assigned. Team & Project Management Leads and manages a high-performing marketing and digital banking team, providing coaching, guidance, performance management, and professional development. Prioritizes and assigns marketing projects, ensuring delivery is timely, accurate, and aligned with strategic objectives. Collaborates cross-functionally to ensure alignment and support for enterprise-wide initiatives and campaigns. Budgeting & Vendor Management Develops and manages assigned marketing, digital experience, and research budgets, ensuring programs are executed within financial guidelines. Oversees third-party vendors and agency partners to support campaign execution, creative development, printing, mailing, and digital production. Processes payables/receivables and provides budget variance reports, expense tracking, and recommendations for cost optimization. Leads the development, deployment, and implementation of BluPeaks marketing automation tools, including its integration into enterprise-wide systems (core, account and loan origination systems, digital banking platforms, etc.) to improve member relationship building and member profitability. Data Analysis & Reporting Monitors and reports on campaign performance, using data insights to enhance effectiveness and inform future planning. Develops trend reports and performance dashboards to identify opportunities for engagement, retention, and product penetration. Uses member segmentation and behavioral data to create targeted campaigns for specific member needs and life stages. Compliance & Regulatory Support Ensures that all marketing and communication materials comply with applicable credit union policy, financial regulations, brand standards, and internal review processes. Partners with Compliance, Risk, and Legal teams on development of required disclosures, privacy notices, fee schedules, and other annual publications. Adheres to company policy and procedure, complete annual compliance training, and comply with business continuity and vendor management policy. These are crucial to the success of the organization and regulatory compliance and/or safety and soundness for the sustainability of the credit union. Complies with all Anti-Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate Member/Customer Identification Program, member due diligence, accurate OFAC match processing, and reporting unusual activities and suspected fraud. Administrative & Strategic Support Supports annual planning, goal setting, and execution for marketing and digital banking initiatives aligned with organizational objectives. Maintains up-to-date knowledge of marketing best practices, financial services trends, and digital tools to drive innovation. Performs other duties as assigned to support departmental or organizational needs. SUPERVISORY RESPONSIBILITIES This position will manage up to 6 direct reports and carry out supervisory responsibilities in accordance with BluPeaks policies and applicable laws. This position will also supervise third-party vendors and project teams as assigned. Qualifications EDUCATION and/or EXPERIENCE B.A./B.S. degree in Marketing, Communications, or a related field. Minimum five years of direct marketing / communications experience is required, including a minimum of two years in a management/supervisor role. Strong knowledge of financial institution products, services, and competitors, along with experience in promotions, research, public relations, social media, and problem-solving preferred. TECHNOLOGY PROFICIENCY To perform this job, the employee must possess applicable technology skills. Strong phone and MS Office skills (including Excel, Word, Outlook, PowerPoint) and the ability to learn new programs as applicable. Must be proficient in desktop publishing environments, and have strong word processing and design software skills. Knowledge of Photoshop, Illustrator, In Design, and basic HTML required. OTHER QUALIFICATIONS Self-directed with the ability to prioritize and multi-task, organize and meet scheduled deadlines and handle a variety of tasks concurrently in a fast-paced, deadline-driven environment. Ability to effectively coordinate efforts through a diverse internal and external team Ability to analyze data to identify key findings. Superior project management, planning and organizational skills. Strong team player with the ability to adapt to an ever-changing, organic environment Must be hands-on with all facets of the job. Ability to think strategically, as well as tactically. BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Employment may be contingent upon BluPeak Credit Unions receipt of an acceptable and job-related background check, drug screen and credit check, as applicable and permissible by law. BluPeak Credit Union is committed to working and providing reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources. PM17 Compensation details: 00 Yearly Salary PI46bbb316752f-6720
AUDIT MANAGER II-OPERATIONAL RISK MANAGEMENT WHAT IS THE OPPORTUNITY? The Audit Manager II position is a leadership role as an auditor-in-charge to guide a team of auditors to assess risks, develop detailed audit programs, identify data analytic opportunities, execute audit programs, analyze results of testing performed, and effectively communicate audit results to the Audit Senior Manager/Director and senior management in meetings, presentations, and/or written reports and memorandums. The position will support City National Bank's Internal Audit in providing independent, objective assurance over the design and operating effectiveness of the Bank's risk management practices, governance processes, system of internal controls for the Risk Management platform: Enterprise Risk, Model Risk, Operational Risk, Data Office, Market Risk, and Third Party Risk. Additionally, the position is responsible for maintaining and executing continuous monitoring program in accordance with audit methodology and taking into consideration industry development, emerging risks, and regulatory changes and expectations. WHAT WILL YOU DO? Audit and Assurance General Requirements; Plans, executes and evaluates audit test plans for projects of medium to high complexity with a risk-based audit approach. Assesses risks and controls, designs comprehensive audit programs, executes audit procedures, supervises and reviews the work of others, analyzes and synthesizes results of testing performed, effectively communicates results to senior management to affect change, and delivers well written audit reports and other forms of communication. Manages staff assigned to engagements, and collaborates with other audit groups to effectively plan, integrate and execute audits. Understanding of the risk management functions and risks, including but not limited to the understanding of enterprise risk management, data governance, third party risk management, model risk management, business continuity, fraud risk management, and associated regulations, guidance, and regulatory expectations. Leads and executes continuous monitoring activities periodically for the area assigned. Gathers and evaluates information received from business units and other external/regulatory sources. Ability to multi-task and work in a dynamically changing environment. Complies fully with all Bank policies, procedures, audit methodologies, training and regulatory requirements. Data Analytics and Technology: Discover patterns, insights, trends and anomalies from straightforward analyses, data sets and visualization tools. Execute basic analyses (e.g. descriptive) and create simple visualization using standard tools.Develop requests for advanced analytics by providing detailed and clear questions to the Data Analytics Lead or Data Scientist. Applies advanced analytical techniques to test hypotheses and add insights into audit findings.Understands concepts of data lineage and data stewardship in order to develop effective data analytics that provide the insights. Relationship Building and Client Experience: Supports the Audit Director proactively in their ongoing monitoring and discussions with business management.Continuously builds trusting relationships with Internal Audit peers and business management.Acts as the key contact and responds to inquiries from business throughout the audit process.Challenges others' thinking or approaches in a constructive manner.Advises stakeholders on internal control and governance matters and conducts proactive and ongoing risk management discussions with business leaders. Influences key stakeholders to gain buy-in, overcomes challenges and delivers on high priority initiatives, and draws conclusions or makes recommendations based on audit evidence that may involve ambiguity. Staff Performance and Mentoring:vActs as a role model/mentor to more junior auditors and provides constructive feedback. Enhances and maintains staff morale. Prepares and conducts formal/informal training for less experienced staff members.May participate in interviews and evaluations of new applicants. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years of audit or related experience in banking operations, compliance, and/or risk management activities. Minimum 3 year of experience conducting internal audits within financial institutions. CPA - Certified Public Accountant CIA - Certified Internal Auditor CAMS - Certified Anti-Money Laundering Specialist CFE - Certified Fraud Examiner Additional Qualifications Strong verbal and written communication skills to effectively present to peers and business management. Demonstrated negotiation and leadership skills needed to convey ideas and obtain management buy-in for constructive change. Effectively manage ambiguity, work independently, think innovatively and demonstrate critical problem-solving skills. Strong understanding of internal auditing standards, COSO and risk assessment practices. Strong understanding of internal control concepts and application of such. General working knowledge of banking industry laws and regulations. Experience in planning and juggling multiple projects and with varying team members. Experience in coaching junior auditor. Sound knowledge and experience in IT audit is strongly preferred. Familiar with data analytics, robotic process automation and artificial intelligence tools. Experience in use of data visualization and reporting - e.g. Tableau and/or Alteryx is a plus. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled.
10/04/2025
Full time
AUDIT MANAGER II-OPERATIONAL RISK MANAGEMENT WHAT IS THE OPPORTUNITY? The Audit Manager II position is a leadership role as an auditor-in-charge to guide a team of auditors to assess risks, develop detailed audit programs, identify data analytic opportunities, execute audit programs, analyze results of testing performed, and effectively communicate audit results to the Audit Senior Manager/Director and senior management in meetings, presentations, and/or written reports and memorandums. The position will support City National Bank's Internal Audit in providing independent, objective assurance over the design and operating effectiveness of the Bank's risk management practices, governance processes, system of internal controls for the Risk Management platform: Enterprise Risk, Model Risk, Operational Risk, Data Office, Market Risk, and Third Party Risk. Additionally, the position is responsible for maintaining and executing continuous monitoring program in accordance with audit methodology and taking into consideration industry development, emerging risks, and regulatory changes and expectations. WHAT WILL YOU DO? Audit and Assurance General Requirements; Plans, executes and evaluates audit test plans for projects of medium to high complexity with a risk-based audit approach. Assesses risks and controls, designs comprehensive audit programs, executes audit procedures, supervises and reviews the work of others, analyzes and synthesizes results of testing performed, effectively communicates results to senior management to affect change, and delivers well written audit reports and other forms of communication. Manages staff assigned to engagements, and collaborates with other audit groups to effectively plan, integrate and execute audits. Understanding of the risk management functions and risks, including but not limited to the understanding of enterprise risk management, data governance, third party risk management, model risk management, business continuity, fraud risk management, and associated regulations, guidance, and regulatory expectations. Leads and executes continuous monitoring activities periodically for the area assigned. Gathers and evaluates information received from business units and other external/regulatory sources. Ability to multi-task and work in a dynamically changing environment. Complies fully with all Bank policies, procedures, audit methodologies, training and regulatory requirements. Data Analytics and Technology: Discover patterns, insights, trends and anomalies from straightforward analyses, data sets and visualization tools. Execute basic analyses (e.g. descriptive) and create simple visualization using standard tools.Develop requests for advanced analytics by providing detailed and clear questions to the Data Analytics Lead or Data Scientist. Applies advanced analytical techniques to test hypotheses and add insights into audit findings.Understands concepts of data lineage and data stewardship in order to develop effective data analytics that provide the insights. Relationship Building and Client Experience: Supports the Audit Director proactively in their ongoing monitoring and discussions with business management.Continuously builds trusting relationships with Internal Audit peers and business management.Acts as the key contact and responds to inquiries from business throughout the audit process.Challenges others' thinking or approaches in a constructive manner.Advises stakeholders on internal control and governance matters and conducts proactive and ongoing risk management discussions with business leaders. Influences key stakeholders to gain buy-in, overcomes challenges and delivers on high priority initiatives, and draws conclusions or makes recommendations based on audit evidence that may involve ambiguity. Staff Performance and Mentoring:vActs as a role model/mentor to more junior auditors and provides constructive feedback. Enhances and maintains staff morale. Prepares and conducts formal/informal training for less experienced staff members.May participate in interviews and evaluations of new applicants. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years of audit or related experience in banking operations, compliance, and/or risk management activities. Minimum 3 year of experience conducting internal audits within financial institutions. CPA - Certified Public Accountant CIA - Certified Internal Auditor CAMS - Certified Anti-Money Laundering Specialist CFE - Certified Fraud Examiner Additional Qualifications Strong verbal and written communication skills to effectively present to peers and business management. Demonstrated negotiation and leadership skills needed to convey ideas and obtain management buy-in for constructive change. Effectively manage ambiguity, work independently, think innovatively and demonstrate critical problem-solving skills. Strong understanding of internal auditing standards, COSO and risk assessment practices. Strong understanding of internal control concepts and application of such. General working knowledge of banking industry laws and regulations. Experience in planning and juggling multiple projects and with varying team members. Experience in coaching junior auditor. Sound knowledge and experience in IT audit is strongly preferred. Familiar with data analytics, robotic process automation and artificial intelligence tools. Experience in use of data visualization and reporting - e.g. Tableau and/or Alteryx is a plus. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled.
Description Summary: The Coordinator System Travel and Expense Lead oversees all aspects of corporate travel and expense operations, ensuring compliance, managing escalations, and continually optimizing processes. This role provides critical backup for the daily activities of Travel Coordinators, acts as the primary Program Administer for both the Purchasing Card and Corporate Card programs, supports vendor relations, enforces policies, manages monthly reporting, and contributes to special projects focused on enhancing efficiently and controlling costs. Additionally, the Lead serves as the main backup for the Travel and Expense manager and must be adept at communicating with all levels of the organization, including executives and large-group training sessions. This role will report to the Travel and Expense Manager. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Fosters a culture of accountability and demonstrates good teamwork through actions and job performance. Manages and maintains relationships with internal and external stakeholders by ensuring a timely response, exhibiting strong customer service mindset while upholding CHRISTUS Health's core values. Ensures efficient operation and compliance with CHRISTUS policies, healthcare industry regulations (i. e., HIPAA), and internal controls. Monitors compliance with program guidelines ensuring that risks are managed, and controls are implemented as necessary for sustained and scalable program performance. Reviews and processes employee expense reports in SAP Concur, ensuring accuracy, policy compliance, and timely reimbursement. Maintains and update expense policies within SAP Concur, ensuring alignment with corporate policies and regulatory standards. Conducts audits of submitted expenses to verify supporting documentation and adherence to company guidelines. Assists in reviewing and reconciling corporate card transactions, identifying discrepancies, and reporting potential policy violations. Serves as the first point of escalation for employees experiencing travel booking or reimbursement issues. Researches, responds to, and resolves associate inquiries such as travel reservations, expense reports, and purchasing cards. Resolves discrepancies and disputes by collaborating with employees, managers, and finance teams. Liaises with travel vendors (airlines, hotels, rental car companies) to resolve booking issues and disputes. Services travelers through various mediums including email, phone, newsletters, partner websites, etc. Works closely with all travel team members and third-party vendors to alert and troubleshoot any reported issues with people/processes/systems. Supports Travel Coordinators as needed to ensure service levels and deadlines are met. Takes the necessary action to remain knowledgeable regarding the Travel and Expense Industry best practices for performance optimization. Enforces policy provisions by engaging users, making recommendations to strengthen audit rules, identifying patterns of travel and/or reporting behaviors requiring escalation to leadership. Functions as Corporate Card Administrator, managing day-to-day administration of the corporate card program, including issuance, activation, maintenance, and cancellations. Provides training and support to employees on proper expense submission procedures and system functionalities. Compiles and analyzes ad hoc expense reporting data as needed to track and monitor trends of program adoption and utilization. Assists with monthly Expense Report Reconciliation and reporting process as needed in collaboration with Travel Program Manager. Assists in policy updates, communication rollouts, and training initiatives. Identifies fraudulent or suspicious activity in expense reports and escalates for further investigation. Assist in generating reports and analyzing expense data to identify trends, cost-saving opportunities, compliance issues and process improvements. Assist in month-end close processes and projects as required Support the System Director and Travel and Expense Manager with other administrative functions and special projects. Possesses teamwork and collaboration skills to work efficiently with colleagues across departments and contribute to a positive work environment. Possesses problem-solving skills and ability to analyze exceptions and resolve internal/external stakeholder concerns. Possesses Excel and technology proficiency to use spreadsheets, financial software, and automation tools effectively. Possesses adaptability and willingness to learn to adjust to process changes, system upgrades, and evolving business needs. Possesses confidentiality and integrity to handle sensitive financial information with professionalism and ethical responsibility. Possesses time management skills to balance daily responsibilities, meet deadlines, and maintain efficiency. Performs other duties and responsibilities as assigned. Job Requirements: Education/Skills High School diploma or equivalent required Business, Finance, Accounting, Hospitality or degree in a related field preferred Experience 4+ years of experience in travel and expenses or related field preferred Experience in a team lead or supervisory role preferred Experience with large travel enterprise systems, travel booking tools, and expense tracking software preferred (e. g., SAP Concur, Egencia, AMEX GBT) Strong data entry, record keeping, and computer skills Understanding of financial reporting, reconciliation, and expense auditing Bilingual preferred (Spanish/English) Licenses, Registrations, or Certifications Relevant professional certification preferred CTA (Certified Travel Associate) CTC (Certified Travel Counselor) Concur Travel & Expense Certification Work Type: Full Time
10/02/2025
Full time
Description Summary: The Coordinator System Travel and Expense Lead oversees all aspects of corporate travel and expense operations, ensuring compliance, managing escalations, and continually optimizing processes. This role provides critical backup for the daily activities of Travel Coordinators, acts as the primary Program Administer for both the Purchasing Card and Corporate Card programs, supports vendor relations, enforces policies, manages monthly reporting, and contributes to special projects focused on enhancing efficiently and controlling costs. Additionally, the Lead serves as the main backup for the Travel and Expense manager and must be adept at communicating with all levels of the organization, including executives and large-group training sessions. This role will report to the Travel and Expense Manager. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Fosters a culture of accountability and demonstrates good teamwork through actions and job performance. Manages and maintains relationships with internal and external stakeholders by ensuring a timely response, exhibiting strong customer service mindset while upholding CHRISTUS Health's core values. Ensures efficient operation and compliance with CHRISTUS policies, healthcare industry regulations (i. e., HIPAA), and internal controls. Monitors compliance with program guidelines ensuring that risks are managed, and controls are implemented as necessary for sustained and scalable program performance. Reviews and processes employee expense reports in SAP Concur, ensuring accuracy, policy compliance, and timely reimbursement. Maintains and update expense policies within SAP Concur, ensuring alignment with corporate policies and regulatory standards. Conducts audits of submitted expenses to verify supporting documentation and adherence to company guidelines. Assists in reviewing and reconciling corporate card transactions, identifying discrepancies, and reporting potential policy violations. Serves as the first point of escalation for employees experiencing travel booking or reimbursement issues. Researches, responds to, and resolves associate inquiries such as travel reservations, expense reports, and purchasing cards. Resolves discrepancies and disputes by collaborating with employees, managers, and finance teams. Liaises with travel vendors (airlines, hotels, rental car companies) to resolve booking issues and disputes. Services travelers through various mediums including email, phone, newsletters, partner websites, etc. Works closely with all travel team members and third-party vendors to alert and troubleshoot any reported issues with people/processes/systems. Supports Travel Coordinators as needed to ensure service levels and deadlines are met. Takes the necessary action to remain knowledgeable regarding the Travel and Expense Industry best practices for performance optimization. Enforces policy provisions by engaging users, making recommendations to strengthen audit rules, identifying patterns of travel and/or reporting behaviors requiring escalation to leadership. Functions as Corporate Card Administrator, managing day-to-day administration of the corporate card program, including issuance, activation, maintenance, and cancellations. Provides training and support to employees on proper expense submission procedures and system functionalities. Compiles and analyzes ad hoc expense reporting data as needed to track and monitor trends of program adoption and utilization. Assists with monthly Expense Report Reconciliation and reporting process as needed in collaboration with Travel Program Manager. Assists in policy updates, communication rollouts, and training initiatives. Identifies fraudulent or suspicious activity in expense reports and escalates for further investigation. Assist in generating reports and analyzing expense data to identify trends, cost-saving opportunities, compliance issues and process improvements. Assist in month-end close processes and projects as required Support the System Director and Travel and Expense Manager with other administrative functions and special projects. Possesses teamwork and collaboration skills to work efficiently with colleagues across departments and contribute to a positive work environment. Possesses problem-solving skills and ability to analyze exceptions and resolve internal/external stakeholder concerns. Possesses Excel and technology proficiency to use spreadsheets, financial software, and automation tools effectively. Possesses adaptability and willingness to learn to adjust to process changes, system upgrades, and evolving business needs. Possesses confidentiality and integrity to handle sensitive financial information with professionalism and ethical responsibility. Possesses time management skills to balance daily responsibilities, meet deadlines, and maintain efficiency. Performs other duties and responsibilities as assigned. Job Requirements: Education/Skills High School diploma or equivalent required Business, Finance, Accounting, Hospitality or degree in a related field preferred Experience 4+ years of experience in travel and expenses or related field preferred Experience in a team lead or supervisory role preferred Experience with large travel enterprise systems, travel booking tools, and expense tracking software preferred (e. g., SAP Concur, Egencia, AMEX GBT) Strong data entry, record keeping, and computer skills Understanding of financial reporting, reconciliation, and expense auditing Bilingual preferred (Spanish/English) Licenses, Registrations, or Certifications Relevant professional certification preferred CTA (Certified Travel Associate) CTC (Certified Travel Counselor) Concur Travel & Expense Certification Work Type: Full Time
Description Summary: The Coordinator System Travel and Expense Lead oversees all aspects of corporate travel and expense operations, ensuring compliance, managing escalations, and continually optimizing processes. This role provides critical backup for the daily activities of Travel Coordinators, acts as the primary Program Administer for both the Purchasing Card and Corporate Card programs, supports vendor relations, enforces policies, manages monthly reporting, and contributes to special projects focused on enhancing efficiently and controlling costs. Additionally, the Lead serves as the main backup for the Travel and Expense manager and must be adept at communicating with all levels of the organization, including executives and large-group training sessions. This role will report to the Travel and Expense Manager. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Fosters a culture of accountability and demonstrates good teamwork through actions and job performance. Manages and maintains relationships with internal and external stakeholders by ensuring a timely response, exhibiting strong customer service mindset while upholding CHRISTUS Health's core values. Ensures efficient operation and compliance with CHRISTUS policies, healthcare industry regulations (i.e., HIPAA), and internal controls. Monitors compliance with program guidelines ensuring that risks are managed, and controls are implemented as necessary for sustained and scalable program performance. Reviews and processes employee expense reports in SAP Concur, ensuring accuracy, policy compliance, and timely reimbursement. Maintains and update expense policies within SAP Concur, ensuring alignment with corporate policies and regulatory standards. Conducts audits of submitted expenses to verify supporting documentation and adherence to company guidelines. Assists in reviewing and reconciling corporate card transactions, identifying discrepancies, and reporting potential policy violations. Serves as the first point of escalation for employees experiencing travel booking or reimbursement issues. Researches, responds to, and resolves associate inquiries such as travel reservations, expense reports, and purchasing cards. Resolves discrepancies and disputes by collaborating with employees, managers, and finance teams. Liaises with travel vendors (airlines, hotels, rental car companies) to resolve booking issues and disputes. Services travelers through various mediums including email, phone, newsletters, partner websites, etc. Works closely with all travel team members and third-party vendors to alert and troubleshoot any reported issues with people/processes/systems. Supports Travel Coordinators as needed to ensure service levels and deadlines are met. Takes the necessary action to remain knowledgeable regarding the Travel and Expense Industry best practices for performance optimization. Enforces policy provisions by engaging users, making recommendations to strengthen audit rules, identifying patterns of travel and/or reporting behaviors requiring escalation to leadership. Functions as Corporate Card Administrator, managing day-to-day administration of the corporate card program, including issuance, activation, maintenance, and cancellations. Provides training and support to employees on proper expense submission procedures and system functionalities. Compiles and analyzes ad hoc expense reporting data as needed to track and monitor trends of program adoption and utilization. Assists with monthly Expense Report Reconciliation and reporting process as needed in collaboration with Travel Program Manager. Assists in policy updates, communication rollouts, and training initiatives. Identifies fraudulent or suspicious activity in expense reports and escalates for further investigation. Assist in generating reports and analyzing expense data to identify trends, cost-saving opportunities, compliance issues and process improvements. Assist in month-end close processes and projects as required Support the System Director and Travel and Expense Manager with other administrative functions and special projects. Possesses teamwork and collaboration skills to work efficiently with colleagues across departments and contribute to a positive work environment. Possesses problem-solving skills and ability to analyze exceptions and resolve internal/external stakeholder concerns. Possesses Excel and technology proficiency to use spreadsheets, financial software, and automation tools effectively. Possesses adaptability and willingness to learn to adjust to process changes, system upgrades, and evolving business needs. Possesses confidentiality and integrity to handle sensitive financial information with professionalism and ethical responsibility. Possesses time management skills to balance daily responsibilities, meet deadlines, and maintain efficiency. Performs other duties and responsibilities as assigned. Job Requirements: Education/Skills High School diploma or equivalent required Business, Finance, Accounting, Hospitality or degree in a related field preferred Experience 4+ years of experience in travel and expenses or related field preferred Experience in a team lead or supervisory role preferred Experience with large travel enterprise systems, travel booking tools, and expense tracking software preferred (e.g., SAP Concur, Egencia, AMEX GBT) Strong data entry, record keeping, and computer skills Understanding of financial reporting, reconciliation, and expense auditing Bilingual preferred (Spanish/English) Licenses, Registrations, or Certifications Relevant professional certification preferred CTA (Certified Travel Associate) CTC (Certified Travel Counselor) Concur Travel & Expense Certification Work Type: Full Time
10/02/2025
Full time
Description Summary: The Coordinator System Travel and Expense Lead oversees all aspects of corporate travel and expense operations, ensuring compliance, managing escalations, and continually optimizing processes. This role provides critical backup for the daily activities of Travel Coordinators, acts as the primary Program Administer for both the Purchasing Card and Corporate Card programs, supports vendor relations, enforces policies, manages monthly reporting, and contributes to special projects focused on enhancing efficiently and controlling costs. Additionally, the Lead serves as the main backup for the Travel and Expense manager and must be adept at communicating with all levels of the organization, including executives and large-group training sessions. This role will report to the Travel and Expense Manager. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Fosters a culture of accountability and demonstrates good teamwork through actions and job performance. Manages and maintains relationships with internal and external stakeholders by ensuring a timely response, exhibiting strong customer service mindset while upholding CHRISTUS Health's core values. Ensures efficient operation and compliance with CHRISTUS policies, healthcare industry regulations (i.e., HIPAA), and internal controls. Monitors compliance with program guidelines ensuring that risks are managed, and controls are implemented as necessary for sustained and scalable program performance. Reviews and processes employee expense reports in SAP Concur, ensuring accuracy, policy compliance, and timely reimbursement. Maintains and update expense policies within SAP Concur, ensuring alignment with corporate policies and regulatory standards. Conducts audits of submitted expenses to verify supporting documentation and adherence to company guidelines. Assists in reviewing and reconciling corporate card transactions, identifying discrepancies, and reporting potential policy violations. Serves as the first point of escalation for employees experiencing travel booking or reimbursement issues. Researches, responds to, and resolves associate inquiries such as travel reservations, expense reports, and purchasing cards. Resolves discrepancies and disputes by collaborating with employees, managers, and finance teams. Liaises with travel vendors (airlines, hotels, rental car companies) to resolve booking issues and disputes. Services travelers through various mediums including email, phone, newsletters, partner websites, etc. Works closely with all travel team members and third-party vendors to alert and troubleshoot any reported issues with people/processes/systems. Supports Travel Coordinators as needed to ensure service levels and deadlines are met. Takes the necessary action to remain knowledgeable regarding the Travel and Expense Industry best practices for performance optimization. Enforces policy provisions by engaging users, making recommendations to strengthen audit rules, identifying patterns of travel and/or reporting behaviors requiring escalation to leadership. Functions as Corporate Card Administrator, managing day-to-day administration of the corporate card program, including issuance, activation, maintenance, and cancellations. Provides training and support to employees on proper expense submission procedures and system functionalities. Compiles and analyzes ad hoc expense reporting data as needed to track and monitor trends of program adoption and utilization. Assists with monthly Expense Report Reconciliation and reporting process as needed in collaboration with Travel Program Manager. Assists in policy updates, communication rollouts, and training initiatives. Identifies fraudulent or suspicious activity in expense reports and escalates for further investigation. Assist in generating reports and analyzing expense data to identify trends, cost-saving opportunities, compliance issues and process improvements. Assist in month-end close processes and projects as required Support the System Director and Travel and Expense Manager with other administrative functions and special projects. Possesses teamwork and collaboration skills to work efficiently with colleagues across departments and contribute to a positive work environment. Possesses problem-solving skills and ability to analyze exceptions and resolve internal/external stakeholder concerns. Possesses Excel and technology proficiency to use spreadsheets, financial software, and automation tools effectively. Possesses adaptability and willingness to learn to adjust to process changes, system upgrades, and evolving business needs. Possesses confidentiality and integrity to handle sensitive financial information with professionalism and ethical responsibility. Possesses time management skills to balance daily responsibilities, meet deadlines, and maintain efficiency. Performs other duties and responsibilities as assigned. Job Requirements: Education/Skills High School diploma or equivalent required Business, Finance, Accounting, Hospitality or degree in a related field preferred Experience 4+ years of experience in travel and expenses or related field preferred Experience in a team lead or supervisory role preferred Experience with large travel enterprise systems, travel booking tools, and expense tracking software preferred (e.g., SAP Concur, Egencia, AMEX GBT) Strong data entry, record keeping, and computer skills Understanding of financial reporting, reconciliation, and expense auditing Bilingual preferred (Spanish/English) Licenses, Registrations, or Certifications Relevant professional certification preferred CTA (Certified Travel Associate) CTC (Certified Travel Counselor) Concur Travel & Expense Certification Work Type: Full Time
AUDIT MANAGER II-OPERATIONAL RISK MANAGEMENT WHAT IS THE OPPORTUNITY? The Audit Manager II position is a leadership role as an auditor-in-charge to guide a team of auditors to assess risks, develop detailed audit programs, identify data analytic opportunities, execute audit programs, analyze results of testing performed, and effectively communicate audit results to the Audit Senior Manager/Director and senior management in meetings, presentations, and/or written reports and memorandums. The position will support City National Bank's Internal Audit in providing independent, objective assurance over the design and operating effectiveness of the Bank's risk management practices, governance processes, system of internal controls for the Risk Management platform: Enterprise Risk, Model Risk, Operational Risk, Data Office, Market Risk, and Third Party Risk. Additionally, the position is responsible for maintaining and executing continuous monitoring program in accordance with audit methodology and taking into consideration industry development, emerging risks, and regulatory changes and expectations. WHAT WILL YOU DO? Audit and Assurance General Requirements; Plans, executes and evaluates audit test plans for projects of medium to high complexity with a risk-based audit approach. Assesses risks and controls, designs comprehensive audit programs, executes audit procedures, supervises and reviews the work of others, analyzes and synthesizes results of testing performed, effectively communicates results to senior management to affect change, and delivers well written audit reports and other forms of communication. Manages staff assigned to engagements, and collaborates with other audit groups to effectively plan, integrate and execute audits. Understanding of the risk management functions and risks, including but not limited to the understanding of enterprise risk management, data governance, third party risk management, model risk management, business continuity, fraud risk management, and associated regulations, guidance, and regulatory expectations. Leads and executes continuous monitoring activities periodically for the area assigned. Gathers and evaluates information received from business units and other external/regulatory sources. Ability to multi-task and work in a dynamically changing environment. Complies fully with all Bank policies, procedures, audit methodologies, training and regulatory requirements. Data Analytics and Technology: Discover patterns, insights, trends and anomalies from straightforward analyses, data sets and visualization tools. Execute basic analyses (e.g. descriptive) and create simple visualization using standard tools.Develop requests for advanced analytics by providing detailed and clear questions to the Data Analytics Lead or Data Scientist. Applies advanced analytical techniques to test hypotheses and add insights into audit findings.Understands concepts of data lineage and data stewardship in order to develop effective data analytics that provide the insights. Relationship Building and Client Experience: Supports the Audit Director proactively in their ongoing monitoring and discussions with business management.Continuously builds trusting relationships with Internal Audit peers and business management.Acts as the key contact and responds to inquiries from business throughout the audit process.Challenges others' thinking or approaches in a constructive manner.Advises stakeholders on internal control and governance matters and conducts proactive and ongoing risk management discussions with business leaders. Influences key stakeholders to gain buy-in, overcomes challenges and delivers on high priority initiatives, and draws conclusions or makes recommendations based on audit evidence that may involve ambiguity. Staff Performance and Mentoring:vActs as a role model/mentor to more junior auditors and provides constructive feedback. Enhances and maintains staff morale. Prepares and conducts formal/informal training for less experienced staff members.May participate in interviews and evaluations of new applicants. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years of audit or related experience in banking operations, compliance, and/or risk management activities. Minimum 3 year of experience conducting internal audits within financial institutions. CPA - Certified Public Accountant CIA - Certified Internal Auditor CAMS - Certified Anti-Money Laundering Specialist CFE - Certified Fraud Examiner Additional Qualifications Strong verbal and written communication skills to effectively present to peers and business management. Demonstrated negotiation and leadership skills needed to convey ideas and obtain management buy-in for constructive change. Effectively manage ambiguity, work independently, think innovatively and demonstrate critical problem-solving skills. Strong understanding of internal auditing standards, COSO and risk assessment practices. Strong understanding of internal control concepts and application of such. General working knowledge of banking industry laws and regulations. Experience in planning and juggling multiple projects and with varying team members. Experience in coaching junior auditor. Sound knowledge and experience in IT audit is strongly preferred. Familiar with data analytics, robotic process automation and artificial intelligence tools. Experience in use of data visualization and reporting - e.g. Tableau and/or Alteryx is a plus. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks . ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us . INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled.
10/02/2025
Full time
AUDIT MANAGER II-OPERATIONAL RISK MANAGEMENT WHAT IS THE OPPORTUNITY? The Audit Manager II position is a leadership role as an auditor-in-charge to guide a team of auditors to assess risks, develop detailed audit programs, identify data analytic opportunities, execute audit programs, analyze results of testing performed, and effectively communicate audit results to the Audit Senior Manager/Director and senior management in meetings, presentations, and/or written reports and memorandums. The position will support City National Bank's Internal Audit in providing independent, objective assurance over the design and operating effectiveness of the Bank's risk management practices, governance processes, system of internal controls for the Risk Management platform: Enterprise Risk, Model Risk, Operational Risk, Data Office, Market Risk, and Third Party Risk. Additionally, the position is responsible for maintaining and executing continuous monitoring program in accordance with audit methodology and taking into consideration industry development, emerging risks, and regulatory changes and expectations. WHAT WILL YOU DO? Audit and Assurance General Requirements; Plans, executes and evaluates audit test plans for projects of medium to high complexity with a risk-based audit approach. Assesses risks and controls, designs comprehensive audit programs, executes audit procedures, supervises and reviews the work of others, analyzes and synthesizes results of testing performed, effectively communicates results to senior management to affect change, and delivers well written audit reports and other forms of communication. Manages staff assigned to engagements, and collaborates with other audit groups to effectively plan, integrate and execute audits. Understanding of the risk management functions and risks, including but not limited to the understanding of enterprise risk management, data governance, third party risk management, model risk management, business continuity, fraud risk management, and associated regulations, guidance, and regulatory expectations. Leads and executes continuous monitoring activities periodically for the area assigned. Gathers and evaluates information received from business units and other external/regulatory sources. Ability to multi-task and work in a dynamically changing environment. Complies fully with all Bank policies, procedures, audit methodologies, training and regulatory requirements. Data Analytics and Technology: Discover patterns, insights, trends and anomalies from straightforward analyses, data sets and visualization tools. Execute basic analyses (e.g. descriptive) and create simple visualization using standard tools.Develop requests for advanced analytics by providing detailed and clear questions to the Data Analytics Lead or Data Scientist. Applies advanced analytical techniques to test hypotheses and add insights into audit findings.Understands concepts of data lineage and data stewardship in order to develop effective data analytics that provide the insights. Relationship Building and Client Experience: Supports the Audit Director proactively in their ongoing monitoring and discussions with business management.Continuously builds trusting relationships with Internal Audit peers and business management.Acts as the key contact and responds to inquiries from business throughout the audit process.Challenges others' thinking or approaches in a constructive manner.Advises stakeholders on internal control and governance matters and conducts proactive and ongoing risk management discussions with business leaders. Influences key stakeholders to gain buy-in, overcomes challenges and delivers on high priority initiatives, and draws conclusions or makes recommendations based on audit evidence that may involve ambiguity. Staff Performance and Mentoring:vActs as a role model/mentor to more junior auditors and provides constructive feedback. Enhances and maintains staff morale. Prepares and conducts formal/informal training for less experienced staff members.May participate in interviews and evaluations of new applicants. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years of audit or related experience in banking operations, compliance, and/or risk management activities. Minimum 3 year of experience conducting internal audits within financial institutions. CPA - Certified Public Accountant CIA - Certified Internal Auditor CAMS - Certified Anti-Money Laundering Specialist CFE - Certified Fraud Examiner Additional Qualifications Strong verbal and written communication skills to effectively present to peers and business management. Demonstrated negotiation and leadership skills needed to convey ideas and obtain management buy-in for constructive change. Effectively manage ambiguity, work independently, think innovatively and demonstrate critical problem-solving skills. Strong understanding of internal auditing standards, COSO and risk assessment practices. Strong understanding of internal control concepts and application of such. General working knowledge of banking industry laws and regulations. Experience in planning and juggling multiple projects and with varying team members. Experience in coaching junior auditor. Sound knowledge and experience in IT audit is strongly preferred. Familiar with data analytics, robotic process automation and artificial intelligence tools. Experience in use of data visualization and reporting - e.g. Tableau and/or Alteryx is a plus. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks . ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us . INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Overview The AI Network Services team is building next-generation AI/ML products focused on fraud detection and decisioning. These products are grounded in strong engineering principles, aligned with enterprise architecture, and powered by the latest AI/ML technologies. A key focus area is developing global risk insights at both the account and merchant levels, and scaling these insights across the payments ecosystem to enhance customer experiences. Role We are looking for a Manager, Product Management to lead the development and scaling of fraud and risk solutions. This role will drive product strategy, development, execution, and adoption in collaboration with cross-functional teams. Key Responsibilities • Lead the roadmap and delivery of account and merchant-level fraud and risk solutions. • Collaborate cross-functionally with data science, engineering, and regional teams to define product requirements and prioritize initiatives. • Manage end-to-end product lifecycle-from scoping and execution to delivery and documentation. • Drive product adoption and usage, evangelizing the product benefits at a regional, customer, and geographic level • Drive regional accountability throughout the development and management process • Analyze product performance and identify opportunities for improvement and expansion • Define and track success metrics and KPIs to ensure product quality and impact. • Serve as a subject matter expert to drive internal and external adoption. All About You • Previous product management experience, including fraud and risk domains. • Strong understanding of payment fraud scenarios (e.g., account takeover, merchant risk, etc.). • Analytical mindset • Familiarity with the Studio development process • Excellent problem-solving and communication skills. • Proven ability to collaborate across teams and influence stakeholders. • Comfortable working in fast-paced, ambiguous environments. • Comfortable with knowing and applying basic AI and Data Science solutioning to problem statements • MBA a plus Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Pay Ranges Purchase, New York: $137,000 - $218,000 USD
10/02/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Overview The AI Network Services team is building next-generation AI/ML products focused on fraud detection and decisioning. These products are grounded in strong engineering principles, aligned with enterprise architecture, and powered by the latest AI/ML technologies. A key focus area is developing global risk insights at both the account and merchant levels, and scaling these insights across the payments ecosystem to enhance customer experiences. Role We are looking for a Manager, Product Management to lead the development and scaling of fraud and risk solutions. This role will drive product strategy, development, execution, and adoption in collaboration with cross-functional teams. Key Responsibilities • Lead the roadmap and delivery of account and merchant-level fraud and risk solutions. • Collaborate cross-functionally with data science, engineering, and regional teams to define product requirements and prioritize initiatives. • Manage end-to-end product lifecycle-from scoping and execution to delivery and documentation. • Drive product adoption and usage, evangelizing the product benefits at a regional, customer, and geographic level • Drive regional accountability throughout the development and management process • Analyze product performance and identify opportunities for improvement and expansion • Define and track success metrics and KPIs to ensure product quality and impact. • Serve as a subject matter expert to drive internal and external adoption. All About You • Previous product management experience, including fraud and risk domains. • Strong understanding of payment fraud scenarios (e.g., account takeover, merchant risk, etc.). • Analytical mindset • Familiarity with the Studio development process • Excellent problem-solving and communication skills. • Proven ability to collaborate across teams and influence stakeholders. • Comfortable working in fast-paced, ambiguous environments. • Comfortable with knowing and applying basic AI and Data Science solutioning to problem statements • MBA a plus Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Pay Ranges Purchase, New York: $137,000 - $218,000 USD
Director, Cyber and Digital Risk Management Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Director, Cyber and Digital Risk Management m onitors activities to minimize the company's exposure to information security risks. Activities may include 2nd line of defense independent assurance over technical cyber risk analysis, risk identification and remediation. The incumbent shall support the preservation of digital trust and ensure that the oversight is adequate to minimize compliance and regulatory risk by resolving issues and ensuring adherence to industry good practice frameworks, company and legal standards. The Director is responsible for ensuring that the company's activities adhere to the necessary rules and regulations, and that the company complies with legal/regulatory statutes and jurisdictions, as they relate to the management of cyber and digital risks. The Director, Cyber and Digital Risk Management at Santander US and Santander Bank NA is responsible for independent risk management and assurance activities over the assigned business area's technology footprint covering Information Security, Cyber Resilience, Cyber Fraud and Data Security (incl. Retention and Disposal) as part of the second line of defense Technology Risk Management organization. The incumbent develops and maintains an effective Information Security Risk oversight program that enables the assigned business area to comprehensively identify, assess, mitigate, manage, monitor and report technology risk, including performing technical risk reviews of identified domains. This role is established in the second line of defense and requires collaboration across CISO, Data Office, IT, Operational Risk, Internal Audit and other relevant functional stakeholders within the organization in the management of Cybersecurity risks. An excellent understanding of the evolving regulatory landscape in the US and EU are vital for success in this role. The day-to-day focus may vary depending on the requirements of the overall second line of defense program priorities directed by the Head of Technology Risk and may include: planned or ad-hoc technical risk review and challenge, review of Technology or Business initiatives, Ongoing risk monitoring activities, Risk reporting, development of technical risk framework and methodologies. The team to support the oversight of cybersecurity risks will comprise of individuals aligned against the core coverage areas noted above. This is an individual contributor role but will require people and stakeholder management skills to operate effectively in a 2nd line of defense role in a matrix organization. Key Responsibilities: Establish themselves as the second line of defense subject matter expert for key stakeholders in the management of cybersecurity and technology risks across all operating entities Prepare information to enable governance committees / working groups in the management oversight of cybersecurity and technology risks Participate in relevant governance committees and working groups as a delegate of the Head of Technology, including the Operational Risk Committee, Technology Executive Working Group, Information Security & Data Management Committee, Architectural Review Board, AI Enablement Working Group Initiate timely escalations to the Sr. Director, Cyber & Digital Risk and to the leadership team Identify and assess cybersecurity risks and counsel business units managers, CISO and/or IT GRC stakeholders on risk management issues to ensure awareness and accountability for cybersecurity risks Oversee ongoing oversight of the firm's information risk footprint through ongoing monitoring, formal review and challenge activities, targeted risk reviews, technology policy and standard assurance, and other activities e.g., transformation review and challenge. Contribute to the updating of existing policies and framework or develop new ones that steer the safe and sound adoption of technologies across the organization Participate in the independent and ongoing risk oversight of key technology components of the firm's digital transformation initiatives. Implement and sustain independent risk oversight coverage of the cloud operating platform and vendor software development activities. Work across the lines of defense to recommend strategies that effectively treat risks within the risk appetite Monitor external trends and evaluate potential impacts to business strategy; provide documented analytical insights of the risk horizon, while ensuring a sound operational and compliance control environment through establishment of a system of effective and sustainable internal controls Participate in evaluation of new products / Business changes / projects and assess related information risks and impact to the cybersecurity and technology risk profile Participate in the evaluation and management of cybersecurity risks related to third-party suppliers involved in technology and business projects Advises on remediation of regulatory findings, correction of any inconsistencies and monitors resolution. Manage, oversee and contribute to targeted risk reviews designed to evaluate information risks and their effective and sustainable mitigation Perform review and challenge of first line of defense risk management processes, data and outcomes (e.g. risk assessments, control evaluations, risk metrics, mitigation plans, risk acceptances etc.) and communicate risk opinions at various levels of management Analyze risk data from various sources (e.g. external events, control deficiencies, risk register etc.) to identify and measure levels of risk, concentration, trends and patterns Participate in the review and challenge of scenario for crisis management exercises, especially where there is a cyber component Support process for constructive engagement across the Lines of Defense regarding differences or conflicts in risk appetite, risk metric determination or evaluation, issue severity or other areas of dispute Own individual delivery timelines and develop materials to ensure second line of defense independent opinion appropriately represented during committee meetings, external exams and internal audits. Ensure all activities and deliverables achieve their timeliness, quality and accuracy service levels. Collaborate with other second line of defense functions such as Operational Risk, Model Risk, Compliance etc. on common priorities and strategic initiatives Provides second line of defense leadership and subject matter expertise during response to major technology or cyber incidents including cyber-security related privacy events and coordinate second line of defense engagement and response of incident / crisis managers What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree in a technical discipline or equivalent work experience: Computer Science, Information Technology, Information Systems, Information Security. Req Master's Degree in related technical disciplines. Pref Professional Certifications in Cybersecurity. Req. Professional Certifications in Cloud Security (AWS, Azure). Pref Work Experience: Practitioner and management experience in one or more areas of Cybersecurity Risks Overall professional experience of 15+ years or more in cybersecurity risk management roles in a matrix organization Experience in Cybersecurity risk consulting in the financial services sector, Cyber security audit, Chief Information Security Officer / Deputy or in a similar second line of defense role is highly preferred Experience within a highly regulated environment such as the financial services industry and knowledge of the current and evolving regulatory landscape is necessary Experience leading high performance teams Skills and Abilities: Strong understanding of technology infrastructure, information security, and enterprise resilience Experience with developing and implementing technology & cyber risk oversight programs, preferably in a 2nd or 3rd line of defense Demonstrated leadership skills and ability to coordinate oversight activities across different teams Knowledge of current and evolving regulatory requirements and industry best practices in technology and cybersecurity risk management Strong Leadership Experience Technical skills (incl . click apply for full job details
10/02/2025
Full time
Director, Cyber and Digital Risk Management Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Director, Cyber and Digital Risk Management m onitors activities to minimize the company's exposure to information security risks. Activities may include 2nd line of defense independent assurance over technical cyber risk analysis, risk identification and remediation. The incumbent shall support the preservation of digital trust and ensure that the oversight is adequate to minimize compliance and regulatory risk by resolving issues and ensuring adherence to industry good practice frameworks, company and legal standards. The Director is responsible for ensuring that the company's activities adhere to the necessary rules and regulations, and that the company complies with legal/regulatory statutes and jurisdictions, as they relate to the management of cyber and digital risks. The Director, Cyber and Digital Risk Management at Santander US and Santander Bank NA is responsible for independent risk management and assurance activities over the assigned business area's technology footprint covering Information Security, Cyber Resilience, Cyber Fraud and Data Security (incl. Retention and Disposal) as part of the second line of defense Technology Risk Management organization. The incumbent develops and maintains an effective Information Security Risk oversight program that enables the assigned business area to comprehensively identify, assess, mitigate, manage, monitor and report technology risk, including performing technical risk reviews of identified domains. This role is established in the second line of defense and requires collaboration across CISO, Data Office, IT, Operational Risk, Internal Audit and other relevant functional stakeholders within the organization in the management of Cybersecurity risks. An excellent understanding of the evolving regulatory landscape in the US and EU are vital for success in this role. The day-to-day focus may vary depending on the requirements of the overall second line of defense program priorities directed by the Head of Technology Risk and may include: planned or ad-hoc technical risk review and challenge, review of Technology or Business initiatives, Ongoing risk monitoring activities, Risk reporting, development of technical risk framework and methodologies. The team to support the oversight of cybersecurity risks will comprise of individuals aligned against the core coverage areas noted above. This is an individual contributor role but will require people and stakeholder management skills to operate effectively in a 2nd line of defense role in a matrix organization. Key Responsibilities: Establish themselves as the second line of defense subject matter expert for key stakeholders in the management of cybersecurity and technology risks across all operating entities Prepare information to enable governance committees / working groups in the management oversight of cybersecurity and technology risks Participate in relevant governance committees and working groups as a delegate of the Head of Technology, including the Operational Risk Committee, Technology Executive Working Group, Information Security & Data Management Committee, Architectural Review Board, AI Enablement Working Group Initiate timely escalations to the Sr. Director, Cyber & Digital Risk and to the leadership team Identify and assess cybersecurity risks and counsel business units managers, CISO and/or IT GRC stakeholders on risk management issues to ensure awareness and accountability for cybersecurity risks Oversee ongoing oversight of the firm's information risk footprint through ongoing monitoring, formal review and challenge activities, targeted risk reviews, technology policy and standard assurance, and other activities e.g., transformation review and challenge. Contribute to the updating of existing policies and framework or develop new ones that steer the safe and sound adoption of technologies across the organization Participate in the independent and ongoing risk oversight of key technology components of the firm's digital transformation initiatives. Implement and sustain independent risk oversight coverage of the cloud operating platform and vendor software development activities. Work across the lines of defense to recommend strategies that effectively treat risks within the risk appetite Monitor external trends and evaluate potential impacts to business strategy; provide documented analytical insights of the risk horizon, while ensuring a sound operational and compliance control environment through establishment of a system of effective and sustainable internal controls Participate in evaluation of new products / Business changes / projects and assess related information risks and impact to the cybersecurity and technology risk profile Participate in the evaluation and management of cybersecurity risks related to third-party suppliers involved in technology and business projects Advises on remediation of regulatory findings, correction of any inconsistencies and monitors resolution. Manage, oversee and contribute to targeted risk reviews designed to evaluate information risks and their effective and sustainable mitigation Perform review and challenge of first line of defense risk management processes, data and outcomes (e.g. risk assessments, control evaluations, risk metrics, mitigation plans, risk acceptances etc.) and communicate risk opinions at various levels of management Analyze risk data from various sources (e.g. external events, control deficiencies, risk register etc.) to identify and measure levels of risk, concentration, trends and patterns Participate in the review and challenge of scenario for crisis management exercises, especially where there is a cyber component Support process for constructive engagement across the Lines of Defense regarding differences or conflicts in risk appetite, risk metric determination or evaluation, issue severity or other areas of dispute Own individual delivery timelines and develop materials to ensure second line of defense independent opinion appropriately represented during committee meetings, external exams and internal audits. Ensure all activities and deliverables achieve their timeliness, quality and accuracy service levels. Collaborate with other second line of defense functions such as Operational Risk, Model Risk, Compliance etc. on common priorities and strategic initiatives Provides second line of defense leadership and subject matter expertise during response to major technology or cyber incidents including cyber-security related privacy events and coordinate second line of defense engagement and response of incident / crisis managers What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree in a technical discipline or equivalent work experience: Computer Science, Information Technology, Information Systems, Information Security. Req Master's Degree in related technical disciplines. Pref Professional Certifications in Cybersecurity. Req. Professional Certifications in Cloud Security (AWS, Azure). Pref Work Experience: Practitioner and management experience in one or more areas of Cybersecurity Risks Overall professional experience of 15+ years or more in cybersecurity risk management roles in a matrix organization Experience in Cybersecurity risk consulting in the financial services sector, Cyber security audit, Chief Information Security Officer / Deputy or in a similar second line of defense role is highly preferred Experience within a highly regulated environment such as the financial services industry and knowledge of the current and evolving regulatory landscape is necessary Experience leading high performance teams Skills and Abilities: Strong understanding of technology infrastructure, information security, and enterprise resilience Experience with developing and implementing technology & cyber risk oversight programs, preferably in a 2nd or 3rd line of defense Demonstrated leadership skills and ability to coordinate oversight activities across different teams Knowledge of current and evolving regulatory requirements and industry best practices in technology and cybersecurity risk management Strong Leadership Experience Technical skills (incl . click apply for full job details
Marketing Communications Manager - San Diego, CA Office US-CA-San Diego Job ID: Type: Regular Full-Time # of Openings: 1 Category: Marketing Corporate Office Overview The Marketing Communications Manager plays a key role in the successful execution of BluPeak Credit Union's marketing and digital banking strategic plans. The manager supports the VP, Marketing and Digital Experience by driving initiatives that enhance the credit union's visibility, digital transformation efforts, and member experience. This position holds the ultimate responsibility of managing the day-to-day operations of the marketing and digital banking team. This role is responsible for the execution and oversight of integrated marketing, internal and external communications, and brand management initiatives ensuring all messaging, campaigns, and materials consistently support the credit union's brand, member engagement goals, and strategic objectives. The position collaborates cross-functionally with internal stakeholders to promote products, support digital adoption, and drive member growth. Responsibilities Marketing Strategy & Campaign Management • Develops and implements integrated marketing campaigns to attract, engage, and retain members across digital and traditional channels. • Leads cross-functional marketing initiatives including product rollouts, promotions, new technology launches, digital channel enhancements, and member onboarding communications. • Oversees the development and maintenance of the marketing content calendar and coordinate execution across all digital, traditional and branch channels. • Collaborates with creative and product teams to develop compelling marketing materials aligned with member needs and business goals. • Maintains brand consistency across all internal and external communications and ensures adherence to visual and style guidelines. Digital & Member Experience Support • Supports marketing strategies that drive digital platform adoption and optimize the digital banking member experience. • Oversees the evaluation, development, testing, and implementation of new digital banking platform initiatives. • Evaluates digital member journeys to ensure touchpoints are intuitive, on-brand, and optimized for engagement and performance. • Uses analytics and campaign data to refine messaging, target segments, and improve member communication effectiveness. Product & Program Marketing • Translates product features and benefits into clear, member-focused messaging across campaigns and collateral. • Manages marketing for key product areas, particularly deposit and loan offerings, including promotional campaigns and product lifecycle support. • Works closely with compliance and product teams to ensure marketing materials meet regulatory and brand standards. • Supports special event planning and implementation, including the annual employee meeting, strategic partner events, Annual Membership meeting, special board meetings, media events, business development events/on-sites, community events, and member education events (ex. workshops). Occasional meeting/event staffing support as assigned. Team & Project Management • Leads and manages a high-performing marketing and digital banking team, providing coaching, guidance, performance management, and professional development. • Prioritizes and assigns marketing projects, ensuring delivery is timely, accurate, and aligned with strategic objectives. • Collaborates cross-functionally to ensure alignment and support for enterprise-wide initiatives and campaigns. Budgeting & Vendor Management • Develops and manages assigned marketing, digital experience, and research budgets, ensuring programs are executed within financial guidelines. • Oversees third-party vendors and agency partners to support campaign execution, creative development, printing, mailing, and digital production. • Processes payables/receivables and provides budget variance reports, expense tracking, and recommendations for cost optimization. • Leads the development, deployment, and implementation of BluPeak's marketing automation tools, including its integration into enterprise-wide systems (core, account and loan origination systems, digital banking platforms, etc.) to improve member relationship building and member profitability. Data Analysis & Reporting • Monitors and reports on campaign performance, using data insights to enhance effectiveness and inform future planning. • Develops trend reports and performance dashboards to identify opportunities for engagement, retention, and product penetration. • Uses member segmentation and behavioral data to create targeted campaigns for specific member needs and life stages. Compliance & Regulatory Support • Ensures that all marketing and communication materials comply with applicable credit union policy, financial regulations, brand standards, and internal review processes. • Partners with Compliance, Risk, and Legal teams on development of required disclosures, privacy notices, fee schedules, and other annual publications. • Adheres to company policy and procedure, complete annual compliance training, and comply with business continuity and vendor management policy. These are crucial to the success of the organization and regulatory compliance and/or safety and soundness for the sustainability of the credit union. • Complies with all Anti-Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate Member/Customer Identification Program, member due diligence, accurate OFAC match processing, and reporting unusual activities and suspected fraud. Administrative & Strategic Support • Supports annual planning, goal setting, and execution for marketing and digital banking initiatives aligned with organizational objectives. • Maintains up-to-date knowledge of marketing best practices, financial services trends, and digital tools to drive innovation. • Performs other duties as assigned to support departmental or organizational needs. SUPERVISORY RESPONSIBILITIES This position will manage up to 6 direct reports and carry out supervisory responsibilities in accordance with BluPeak's policies and applicable laws. This position will also supervise third-party vendors and project teams as assigned. Qualifications EDUCATION and/or EXPERIENCE B.A./B.S. degree in Marketing, Communications, or a related field. Minimum five years of direct marketing / communications experience is required, including a minimum of two years in a management/supervisor role. Strong knowledge of financial institution products, services, and competitors, along with experience in promotions, research, public relations, social media, and problem-solving preferred. TECHNOLOGY PROFICIENCY To perform this job, the employee must possess applicable technology skills. Strong phone and MS Office skills (including Excel, Word, Outlook, PowerPoint) and the ability to learn new programs as applicable. Must be proficient in desktop publishing environments, and have strong word processing and design software skills. Knowledge of Photoshop, Illustrator, In Design, and basic HTML required. OTHER QUALIFICATIONS • Self-directed with the ability to prioritize and multi-task, organize and meet scheduled deadlines and handle a variety of tasks concurrently in a fast-paced, deadline-driven environment. • Ability to effectively coordinate efforts through a diverse internal and external team • Ability to analyze data to identify key findings. • Superior project management, planning and organizational skills. • Strong team player with the ability to adapt to an ever-changing, organic environment • Must be hands-on with all facets of the job. • Ability to think strategically, as well as tactically. BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Employment may be contingent upon BluPeak Credit Union's receipt of an acceptable and job-related background check, drug screen and credit check, as applicable and permissible by law. BluPeak Credit Union is committed to working and providing reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources. PM17 Compensation details: 00 Yearly Salary PIbd4b7e92f5-
10/02/2025
Full time
Marketing Communications Manager - San Diego, CA Office US-CA-San Diego Job ID: Type: Regular Full-Time # of Openings: 1 Category: Marketing Corporate Office Overview The Marketing Communications Manager plays a key role in the successful execution of BluPeak Credit Union's marketing and digital banking strategic plans. The manager supports the VP, Marketing and Digital Experience by driving initiatives that enhance the credit union's visibility, digital transformation efforts, and member experience. This position holds the ultimate responsibility of managing the day-to-day operations of the marketing and digital banking team. This role is responsible for the execution and oversight of integrated marketing, internal and external communications, and brand management initiatives ensuring all messaging, campaigns, and materials consistently support the credit union's brand, member engagement goals, and strategic objectives. The position collaborates cross-functionally with internal stakeholders to promote products, support digital adoption, and drive member growth. Responsibilities Marketing Strategy & Campaign Management • Develops and implements integrated marketing campaigns to attract, engage, and retain members across digital and traditional channels. • Leads cross-functional marketing initiatives including product rollouts, promotions, new technology launches, digital channel enhancements, and member onboarding communications. • Oversees the development and maintenance of the marketing content calendar and coordinate execution across all digital, traditional and branch channels. • Collaborates with creative and product teams to develop compelling marketing materials aligned with member needs and business goals. • Maintains brand consistency across all internal and external communications and ensures adherence to visual and style guidelines. Digital & Member Experience Support • Supports marketing strategies that drive digital platform adoption and optimize the digital banking member experience. • Oversees the evaluation, development, testing, and implementation of new digital banking platform initiatives. • Evaluates digital member journeys to ensure touchpoints are intuitive, on-brand, and optimized for engagement and performance. • Uses analytics and campaign data to refine messaging, target segments, and improve member communication effectiveness. Product & Program Marketing • Translates product features and benefits into clear, member-focused messaging across campaigns and collateral. • Manages marketing for key product areas, particularly deposit and loan offerings, including promotional campaigns and product lifecycle support. • Works closely with compliance and product teams to ensure marketing materials meet regulatory and brand standards. • Supports special event planning and implementation, including the annual employee meeting, strategic partner events, Annual Membership meeting, special board meetings, media events, business development events/on-sites, community events, and member education events (ex. workshops). Occasional meeting/event staffing support as assigned. Team & Project Management • Leads and manages a high-performing marketing and digital banking team, providing coaching, guidance, performance management, and professional development. • Prioritizes and assigns marketing projects, ensuring delivery is timely, accurate, and aligned with strategic objectives. • Collaborates cross-functionally to ensure alignment and support for enterprise-wide initiatives and campaigns. Budgeting & Vendor Management • Develops and manages assigned marketing, digital experience, and research budgets, ensuring programs are executed within financial guidelines. • Oversees third-party vendors and agency partners to support campaign execution, creative development, printing, mailing, and digital production. • Processes payables/receivables and provides budget variance reports, expense tracking, and recommendations for cost optimization. • Leads the development, deployment, and implementation of BluPeak's marketing automation tools, including its integration into enterprise-wide systems (core, account and loan origination systems, digital banking platforms, etc.) to improve member relationship building and member profitability. Data Analysis & Reporting • Monitors and reports on campaign performance, using data insights to enhance effectiveness and inform future planning. • Develops trend reports and performance dashboards to identify opportunities for engagement, retention, and product penetration. • Uses member segmentation and behavioral data to create targeted campaigns for specific member needs and life stages. Compliance & Regulatory Support • Ensures that all marketing and communication materials comply with applicable credit union policy, financial regulations, brand standards, and internal review processes. • Partners with Compliance, Risk, and Legal teams on development of required disclosures, privacy notices, fee schedules, and other annual publications. • Adheres to company policy and procedure, complete annual compliance training, and comply with business continuity and vendor management policy. These are crucial to the success of the organization and regulatory compliance and/or safety and soundness for the sustainability of the credit union. • Complies with all Anti-Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate Member/Customer Identification Program, member due diligence, accurate OFAC match processing, and reporting unusual activities and suspected fraud. Administrative & Strategic Support • Supports annual planning, goal setting, and execution for marketing and digital banking initiatives aligned with organizational objectives. • Maintains up-to-date knowledge of marketing best practices, financial services trends, and digital tools to drive innovation. • Performs other duties as assigned to support departmental or organizational needs. SUPERVISORY RESPONSIBILITIES This position will manage up to 6 direct reports and carry out supervisory responsibilities in accordance with BluPeak's policies and applicable laws. This position will also supervise third-party vendors and project teams as assigned. Qualifications EDUCATION and/or EXPERIENCE B.A./B.S. degree in Marketing, Communications, or a related field. Minimum five years of direct marketing / communications experience is required, including a minimum of two years in a management/supervisor role. Strong knowledge of financial institution products, services, and competitors, along with experience in promotions, research, public relations, social media, and problem-solving preferred. TECHNOLOGY PROFICIENCY To perform this job, the employee must possess applicable technology skills. Strong phone and MS Office skills (including Excel, Word, Outlook, PowerPoint) and the ability to learn new programs as applicable. Must be proficient in desktop publishing environments, and have strong word processing and design software skills. Knowledge of Photoshop, Illustrator, In Design, and basic HTML required. OTHER QUALIFICATIONS • Self-directed with the ability to prioritize and multi-task, organize and meet scheduled deadlines and handle a variety of tasks concurrently in a fast-paced, deadline-driven environment. • Ability to effectively coordinate efforts through a diverse internal and external team • Ability to analyze data to identify key findings. • Superior project management, planning and organizational skills. • Strong team player with the ability to adapt to an ever-changing, organic environment • Must be hands-on with all facets of the job. • Ability to think strategically, as well as tactically. BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Employment may be contingent upon BluPeak Credit Union's receipt of an acceptable and job-related background check, drug screen and credit check, as applicable and permissible by law. BluPeak Credit Union is committed to working and providing reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources. PM17 Compensation details: 00 Yearly Salary PIbd4b7e92f5-
Director, Cyber and Digital Risk Management Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Director, Cyber and Digital Risk Management m onitors activities to minimize the company's exposure to information security risks. Activities may include 2nd line of defense independent assurance over technical cyber risk analysis, risk identification and remediation. The incumbent shall support the preservation of digital trust and ensure that the oversight is adequate to minimize compliance and regulatory risk by resolving issues and ensuring adherence to industry good practice frameworks, company and legal standards. The Director is responsible for ensuring that the company's activities adhere to the necessary rules and regulations, and that the company complies with legal/regulatory statutes and jurisdictions, as they relate to the management of cyber and digital risks. The Director, Cyber and Digital Risk Management at Santander US and Santander Bank NA is responsible for independent risk management and assurance activities over the assigned business area's technology footprint covering Information Security, Cyber Resilience, Cyber Fraud and Data Security (incl. Retention and Disposal) as part of the second line of defense Technology Risk Management organization. The incumbent develops and maintains an effective Information Security Risk oversight program that enables the assigned business area to comprehensively identify, assess, mitigate, manage, monitor and report technology risk, including performing technical risk reviews of identified domains. This role is established in the second line of defense and requires collaboration across CISO, Data Office, IT, Operational Risk, Internal Audit and other relevant functional stakeholders within the organization in the management of Cybersecurity risks. An excellent understanding of the evolving regulatory landscape in the US and EU are vital for success in this role. The day-to-day focus may vary depending on the requirements of the overall second line of defense program priorities directed by the Head of Technology Risk and may include: planned or ad-hoc technical risk review and challenge, review of Technology or Business initiatives, Ongoing risk monitoring activities, Risk reporting, development of technical risk framework and methodologies. The team to support the oversight of cybersecurity risks will comprise of individuals aligned against the core coverage areas noted above. This is an individual contributor role but will require people and stakeholder management skills to operate effectively in a 2nd line of defense role in a matrix organization. Key Responsibilities: Establish themselves as the second line of defense subject matter expert for key stakeholders in the management of cybersecurity and technology risks across all operating entities Prepare information to enable governance committees / working groups in the management oversight of cybersecurity and technology risks Participate in relevant governance committees and working groups as a delegate of the Head of Technology, including the Operational Risk Committee, Technology Executive Working Group, Information Security & Data Management Committee, Architectural Review Board, AI Enablement Working Group Initiate timely escalations to the Sr. Director, Cyber & Digital Risk and to the leadership team Identify and assess cybersecurity risks and counsel business units managers, CISO and/or IT GRC stakeholders on risk management issues to ensure awareness and accountability for cybersecurity risks Oversee ongoing oversight of the firm's information risk footprint through ongoing monitoring, formal review and challenge activities, targeted risk reviews, technology policy and standard assurance, and other activities e.g., transformation review and challenge. Contribute to the updating of existing policies and framework or develop new ones that steer the safe and sound adoption of technologies across the organization Participate in the independent and ongoing risk oversight of key technology components of the firm's digital transformation initiatives. Implement and sustain independent risk oversight coverage of the cloud operating platform and vendor software development activities. Work across the lines of defense to recommend strategies that effectively treat risks within the risk appetite Monitor external trends and evaluate potential impacts to business strategy; provide documented analytical insights of the risk horizon, while ensuring a sound operational and compliance control environment through establishment of a system of effective and sustainable internal controls Participate in evaluation of new products / Business changes / projects and assess related information risks and impact to the cybersecurity and technology risk profile Participate in the evaluation and management of cybersecurity risks related to third-party suppliers involved in technology and business projects Advises on remediation of regulatory findings, correction of any inconsistencies and monitors resolution. Manage, oversee and contribute to targeted risk reviews designed to evaluate information risks and their effective and sustainable mitigation Perform review and challenge of first line of defense risk management processes, data and outcomes (e.g. risk assessments, control evaluations, risk metrics, mitigation plans, risk acceptances etc.) and communicate risk opinions at various levels of management Analyze risk data from various sources (e.g. external events, control deficiencies, risk register etc.) to identify and measure levels of risk, concentration, trends and patterns Participate in the review and challenge of scenario for crisis management exercises, especially where there is a cyber component Support process for constructive engagement across the Lines of Defense regarding differences or conflicts in risk appetite, risk metric determination or evaluation, issue severity or other areas of dispute Own individual delivery timelines and develop materials to ensure second line of defense independent opinion appropriately represented during committee meetings, external exams and internal audits. Ensure all activities and deliverables achieve their timeliness, quality and accuracy service levels. Collaborate with other second line of defense functions such as Operational Risk, Model Risk, Compliance etc. on common priorities and strategic initiatives Provides second line of defense leadership and subject matter expertise during response to major technology or cyber incidents including cyber-security related privacy events and coordinate second line of defense engagement and response of incident / crisis managers What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree in a technical discipline or equivalent work experience: Computer Science, Information Technology, Information Systems, Information Security. Req Master's Degree in related technical disciplines. Pref Professional Certifications in Cybersecurity. Req. Professional Certifications in Cloud Security (AWS, Azure). Pref Work Experience: Practitioner and management experience in one or more areas of Cybersecurity Risks Overall professional experience of 15+ years or more in cybersecurity risk management roles in a matrix organization Experience in Cybersecurity risk consulting in the financial services sector, Cyber security audit, Chief Information Security Officer / Deputy or in a similar second line of defense role is highly preferred Experience within a highly regulated environment such as the financial services industry and knowledge of the current and evolving regulatory landscape is necessary Experience leading high performance teams Skills and Abilities: Strong understanding of technology infrastructure, information security, and enterprise resilience Experience with developing and implementing technology & cyber risk oversight programs, preferably in a 2nd or 3rd line of defense Demonstrated leadership skills and ability to coordinate oversight activities across different teams Knowledge of current and evolving regulatory requirements and industry best practices in technology and cybersecurity risk management Strong Leadership Experience Technical skills (incl . click apply for full job details
10/02/2025
Full time
Director, Cyber and Digital Risk Management Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Director, Cyber and Digital Risk Management m onitors activities to minimize the company's exposure to information security risks. Activities may include 2nd line of defense independent assurance over technical cyber risk analysis, risk identification and remediation. The incumbent shall support the preservation of digital trust and ensure that the oversight is adequate to minimize compliance and regulatory risk by resolving issues and ensuring adherence to industry good practice frameworks, company and legal standards. The Director is responsible for ensuring that the company's activities adhere to the necessary rules and regulations, and that the company complies with legal/regulatory statutes and jurisdictions, as they relate to the management of cyber and digital risks. The Director, Cyber and Digital Risk Management at Santander US and Santander Bank NA is responsible for independent risk management and assurance activities over the assigned business area's technology footprint covering Information Security, Cyber Resilience, Cyber Fraud and Data Security (incl. Retention and Disposal) as part of the second line of defense Technology Risk Management organization. The incumbent develops and maintains an effective Information Security Risk oversight program that enables the assigned business area to comprehensively identify, assess, mitigate, manage, monitor and report technology risk, including performing technical risk reviews of identified domains. This role is established in the second line of defense and requires collaboration across CISO, Data Office, IT, Operational Risk, Internal Audit and other relevant functional stakeholders within the organization in the management of Cybersecurity risks. An excellent understanding of the evolving regulatory landscape in the US and EU are vital for success in this role. The day-to-day focus may vary depending on the requirements of the overall second line of defense program priorities directed by the Head of Technology Risk and may include: planned or ad-hoc technical risk review and challenge, review of Technology or Business initiatives, Ongoing risk monitoring activities, Risk reporting, development of technical risk framework and methodologies. The team to support the oversight of cybersecurity risks will comprise of individuals aligned against the core coverage areas noted above. This is an individual contributor role but will require people and stakeholder management skills to operate effectively in a 2nd line of defense role in a matrix organization. Key Responsibilities: Establish themselves as the second line of defense subject matter expert for key stakeholders in the management of cybersecurity and technology risks across all operating entities Prepare information to enable governance committees / working groups in the management oversight of cybersecurity and technology risks Participate in relevant governance committees and working groups as a delegate of the Head of Technology, including the Operational Risk Committee, Technology Executive Working Group, Information Security & Data Management Committee, Architectural Review Board, AI Enablement Working Group Initiate timely escalations to the Sr. Director, Cyber & Digital Risk and to the leadership team Identify and assess cybersecurity risks and counsel business units managers, CISO and/or IT GRC stakeholders on risk management issues to ensure awareness and accountability for cybersecurity risks Oversee ongoing oversight of the firm's information risk footprint through ongoing monitoring, formal review and challenge activities, targeted risk reviews, technology policy and standard assurance, and other activities e.g., transformation review and challenge. Contribute to the updating of existing policies and framework or develop new ones that steer the safe and sound adoption of technologies across the organization Participate in the independent and ongoing risk oversight of key technology components of the firm's digital transformation initiatives. Implement and sustain independent risk oversight coverage of the cloud operating platform and vendor software development activities. Work across the lines of defense to recommend strategies that effectively treat risks within the risk appetite Monitor external trends and evaluate potential impacts to business strategy; provide documented analytical insights of the risk horizon, while ensuring a sound operational and compliance control environment through establishment of a system of effective and sustainable internal controls Participate in evaluation of new products / Business changes / projects and assess related information risks and impact to the cybersecurity and technology risk profile Participate in the evaluation and management of cybersecurity risks related to third-party suppliers involved in technology and business projects Advises on remediation of regulatory findings, correction of any inconsistencies and monitors resolution. Manage, oversee and contribute to targeted risk reviews designed to evaluate information risks and their effective and sustainable mitigation Perform review and challenge of first line of defense risk management processes, data and outcomes (e.g. risk assessments, control evaluations, risk metrics, mitigation plans, risk acceptances etc.) and communicate risk opinions at various levels of management Analyze risk data from various sources (e.g. external events, control deficiencies, risk register etc.) to identify and measure levels of risk, concentration, trends and patterns Participate in the review and challenge of scenario for crisis management exercises, especially where there is a cyber component Support process for constructive engagement across the Lines of Defense regarding differences or conflicts in risk appetite, risk metric determination or evaluation, issue severity or other areas of dispute Own individual delivery timelines and develop materials to ensure second line of defense independent opinion appropriately represented during committee meetings, external exams and internal audits. Ensure all activities and deliverables achieve their timeliness, quality and accuracy service levels. Collaborate with other second line of defense functions such as Operational Risk, Model Risk, Compliance etc. on common priorities and strategic initiatives Provides second line of defense leadership and subject matter expertise during response to major technology or cyber incidents including cyber-security related privacy events and coordinate second line of defense engagement and response of incident / crisis managers What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree in a technical discipline or equivalent work experience: Computer Science, Information Technology, Information Systems, Information Security. Req Master's Degree in related technical disciplines. Pref Professional Certifications in Cybersecurity. Req. Professional Certifications in Cloud Security (AWS, Azure). Pref Work Experience: Practitioner and management experience in one or more areas of Cybersecurity Risks Overall professional experience of 15+ years or more in cybersecurity risk management roles in a matrix organization Experience in Cybersecurity risk consulting in the financial services sector, Cyber security audit, Chief Information Security Officer / Deputy or in a similar second line of defense role is highly preferred Experience within a highly regulated environment such as the financial services industry and knowledge of the current and evolving regulatory landscape is necessary Experience leading high performance teams Skills and Abilities: Strong understanding of technology infrastructure, information security, and enterprise resilience Experience with developing and implementing technology & cyber risk oversight programs, preferably in a 2nd or 3rd line of defense Demonstrated leadership skills and ability to coordinate oversight activities across different teams Knowledge of current and evolving regulatory requirements and industry best practices in technology and cybersecurity risk management Strong Leadership Experience Technical skills (incl . click apply for full job details
Position Summary Commercial Lease Advisory Services - Senior Consultant- Risk & Financial AdvisoryTransactions M&A | Valuation Modeling and Financial AdvisoryPosition SummaryDeloitte's Real Estate Consulting practice is passionate about real estate. Our practice's goal is help clients make better real estate decisions throughout the lifecycle of their real estate. The open position is within our Lease Advisory Services team which is a subset of this practice focused on addressing client issues involving leased real estate. Work you'll doCommercial real estate management is dynamic. It requires an organization's realty department and lease administration teams to be adaptive toward ever-changing market conditions, reporting requirements, and system changes. You'll have the opportunity to work on projects to help advise clients address these issues. You'll help our clients by performing services designed to allow them to more confidently make decisions and execute on those decisions to drive performance. This work can take place directly at the client site or may be before performed remotely from a home office. Your responsibilities could include:Performing lease auditsPerforming lease and real estate document abstraction servicesPerforming lease administration consulting and outsourced servicesPerforming a variety of due diligence activities for acquisitions and/or investment transactionsPerforming financial cash flow modeling, including preparing Argus/Argus Enterprise based modelsPerforming lease data quality and integrity assessmentsPerforming strategic lease positioning assessments, including the calculation of net effective rents, lease language reviews, and market research Regardless of project type, your work will require:Demonstrated leadership and strong verbal and written communication skillsDemonstrated problem solving and critical thinking skillsExperience prioritizing tasks, working on multiple assignments and managing ambiguityExperience working independently and as part of a team with professionals at all levelsTraining, mentoring, and oversight of less experienced professionals and staffProactively managing one's own career- setting goals and career plans with advisory/career counselorThe team:Our Deloitte Advisory Valuation, Modeling and Financial Advisory team brings knowledgeable and experienced professionals in valuation advisory services, including entity and equity valuation, financial and regulatory modeling, intellectual property valuations, and complex securities valuation to help clients make the most appropriate decisions for their business. The Valuation team helps clients quantify, manage, and build value related to intellectual property, business enterprises and financial instruments. We serve as advisors on decisions related to mergers and acquisitions, litigation and disputes, bankruptcy and reorganization, financial reporting, taxation, strategic planning, and compliance. This team also covers the full spectrum of real estate consulting and valuation services, from evaluating large and diverse portfolios to performing single-property analyses to identifying and performing valuations of tangible and intangible real estate-related assets. The team serves clients throughout nearly all industries, handling many types of property-related issues, including due diligence, lease advisory, market analyses, underwriting process evaluations, portfolio related services, litigation support and expert witness services, and complex property analysis and valuation. Our professionals frequently deal with large portfolios of real property assets on a regional, national and even global basis.Learn more about our Valuation market offering at Deloitte.Lease more about our Commercial Lease Advisory Services at Deloitte.Qualifications:Required:3+ years of commercial real estate, advisory, and/or applicable consulting experience involving complex commercial real estate leases and operationsProficiency with Microsoft Excel, Word, and PowerPointFamiliarity with lease administration systems and/or IWMS systems such as CoStar, IBM Tririga, Lucernex, Manhattan One, and/or ProleaseAbility to balance multiple client projects and other responsibilitiesDemonstrated ability to provide services involving accounting and business consulting projects; participate in client presentationsProfessional demeanor and strong communication skills, both written and oralAbility to travel up to 80% (While the ability to travel up to 80% is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future as immigration sponsorship is not available Preferred:Experience performing lease audit and/or internal audits involving leased real estateExposure and/or experience with Argus DCF and/or Argus Enterprise considered positiveProperty accounting and/or management experience considered positiveExperience performing technology enabled real estate lease abstraction considered positiveDesire to develop corporate real estate knowledge and experienceProfessional accreditations and certifications including Certified Public Accountant (CPA), Certified Fraud Examiner (CFE), and/or Certified Property Manager (CPM), all considered positive Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people. As used in this posting, "Deloitte Advisory" means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. These entities are separate subsidiaries of Deloitte LLP. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, where applicable. See notices of various ban-the-box laws where available. Requisition code: 36672
09/15/2021
Position Summary Commercial Lease Advisory Services - Senior Consultant- Risk & Financial AdvisoryTransactions M&A | Valuation Modeling and Financial AdvisoryPosition SummaryDeloitte's Real Estate Consulting practice is passionate about real estate. Our practice's goal is help clients make better real estate decisions throughout the lifecycle of their real estate. The open position is within our Lease Advisory Services team which is a subset of this practice focused on addressing client issues involving leased real estate. Work you'll doCommercial real estate management is dynamic. It requires an organization's realty department and lease administration teams to be adaptive toward ever-changing market conditions, reporting requirements, and system changes. You'll have the opportunity to work on projects to help advise clients address these issues. You'll help our clients by performing services designed to allow them to more confidently make decisions and execute on those decisions to drive performance. This work can take place directly at the client site or may be before performed remotely from a home office. Your responsibilities could include:Performing lease auditsPerforming lease and real estate document abstraction servicesPerforming lease administration consulting and outsourced servicesPerforming a variety of due diligence activities for acquisitions and/or investment transactionsPerforming financial cash flow modeling, including preparing Argus/Argus Enterprise based modelsPerforming lease data quality and integrity assessmentsPerforming strategic lease positioning assessments, including the calculation of net effective rents, lease language reviews, and market research Regardless of project type, your work will require:Demonstrated leadership and strong verbal and written communication skillsDemonstrated problem solving and critical thinking skillsExperience prioritizing tasks, working on multiple assignments and managing ambiguityExperience working independently and as part of a team with professionals at all levelsTraining, mentoring, and oversight of less experienced professionals and staffProactively managing one's own career- setting goals and career plans with advisory/career counselorThe team:Our Deloitte Advisory Valuation, Modeling and Financial Advisory team brings knowledgeable and experienced professionals in valuation advisory services, including entity and equity valuation, financial and regulatory modeling, intellectual property valuations, and complex securities valuation to help clients make the most appropriate decisions for their business. The Valuation team helps clients quantify, manage, and build value related to intellectual property, business enterprises and financial instruments. We serve as advisors on decisions related to mergers and acquisitions, litigation and disputes, bankruptcy and reorganization, financial reporting, taxation, strategic planning, and compliance. This team also covers the full spectrum of real estate consulting and valuation services, from evaluating large and diverse portfolios to performing single-property analyses to identifying and performing valuations of tangible and intangible real estate-related assets. The team serves clients throughout nearly all industries, handling many types of property-related issues, including due diligence, lease advisory, market analyses, underwriting process evaluations, portfolio related services, litigation support and expert witness services, and complex property analysis and valuation. Our professionals frequently deal with large portfolios of real property assets on a regional, national and even global basis.Learn more about our Valuation market offering at Deloitte.Lease more about our Commercial Lease Advisory Services at Deloitte.Qualifications:Required:3+ years of commercial real estate, advisory, and/or applicable consulting experience involving complex commercial real estate leases and operationsProficiency with Microsoft Excel, Word, and PowerPointFamiliarity with lease administration systems and/or IWMS systems such as CoStar, IBM Tririga, Lucernex, Manhattan One, and/or ProleaseAbility to balance multiple client projects and other responsibilitiesDemonstrated ability to provide services involving accounting and business consulting projects; participate in client presentationsProfessional demeanor and strong communication skills, both written and oralAbility to travel up to 80% (While the ability to travel up to 80% is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future as immigration sponsorship is not available Preferred:Experience performing lease audit and/or internal audits involving leased real estateExposure and/or experience with Argus DCF and/or Argus Enterprise considered positiveProperty accounting and/or management experience considered positiveExperience performing technology enabled real estate lease abstraction considered positiveDesire to develop corporate real estate knowledge and experienceProfessional accreditations and certifications including Certified Public Accountant (CPA), Certified Fraud Examiner (CFE), and/or Certified Property Manager (CPM), all considered positive Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people. As used in this posting, "Deloitte Advisory" means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. These entities are separate subsidiaries of Deloitte LLP. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, where applicable. See notices of various ban-the-box laws where available. Requisition code: 36672
At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 10 trillion interactions per week for some of the largest enterprises and platforms across the internet. Founded in 2012 in a Brooklyn sci-fi bookstore, our Human Verification Engine protects enterprises from the sophisticated bots that threaten them. It's an ongoing war that we fight passionately every day. Join our mission to stop bots, disrupt the economics of cybercrime, and keep it human. We're looking for an Events Marketing Manager to join the Brand Experience team supporting our activations across Cybersecurity, Channel and, Ecosystem Marketing . Reporting to the VP, Corporate Marketing, this role will play a key role in spreading the word about HUMAN with our partners and prospects. You will be a part of the HUMAN front line in our dedication to helping protect companies from both revenue and reputation risk caused by malicious bots! This is an outstanding opportunity to join an industry leader in eradicating fraud from the digital ecosystem while working with some of the brightest minds in cyber security. If you're looking for a role where you can make the internet a safer place for future generations (capes and masks optional), while helping us achieve exponential growth, then this role is for you. What you will do: Passionately and independently lead all aspects of on-site and off-site events, prioritizing to handle event production effectively, including planning, budgeting, execution, and post-event reconciliation. Events include meaningful industry events such as Black Hat & RSA, custom client events, VIP dinners, as well as internal offsites, and corporate retreats. This applies to both digital and live events. Collaborate with the marketing team and internal business units to craft and execute event strategies. Plan and run site inspections, develop and maintain program timelines, handle program budget, and plan all program logistics acting as the show producer. Work with Art Director to craft each event environment to achieve brand goals and purposes that align with company vision and key objectives. Lead and implement sophisticated logistical elements of the program, including sourcing, meeting space design, attendee management, travel, transportation, technology platforms, F&B, AV, entertainment, security, and shipping/receiving. Handle vendors, freelance contractors, and venues including hotels, technical producers, and all third-party suppliers from procurement to completion. Develop, maintain, and reconcile budgets by negotiating vendor agreements to maximize company savings aligned with department goals. Effectively lead event staff and HUMAN attendees, including conducting training sessions to engage support teams fully Travel onsite to programs to ensure continuity and outstanding business partner service (when comfortable pending COVID situation) Supervise reconciliation of final bill and post-program results and coordinate post-con reporting, including event analysis, reports of spending, attendance feedback, and other return on investment metrics for company records Maintain strong relationships with our network of partners and vendors Create initiatives to evolve department based on changing business needs, as well as feedback from business partners, team members, and vendors Track department metrics (i.e. event volume, cost savings, and key achievements for quarterly reporting) Work with the broader team to assign event projects to the team based on skill sets and development opportunities; hire and develop contractors as needed to support business needs Own follow-up, collection of leads, and ensure the accurate transition for sales follow-up Run the sourcing and ordering of promotional materials (swag) for events and promotions Who you are: You are proactive, creative, and thoughtful. You have great energy and love to create interesting and unique experiences for others! 3+ years of experience in event and project management (familiarity, experience with, or passion for the advertising/marketing or cybersecurity industries a plus!) Experience managing large, complex events from inception to final reconciliation with strong negotiation skills Experienced in event management, including venue sourcing, budgeting, F&B, meeting space, AV/production, registration, transportation, event technology, logistics Excellent verbal and written communication skills with the ability to handle client and vendor relationships Comfortable presenting to and supporting C-Suite executives consistently Able to multitask and prioritize workload while leading multiple projects at once Strategic problem-solver and solutions-orientated consultant in all program-related matters capable of seeing the bigger vision and aligning daily activities in accordance with the company vision Able to create and promote new and innovative event ideas and design to deliver outstanding user experiences Positive mentality and great teammate with the willingness to roll up sleeves when necessary Familiarity with the fundamentals of marketing and the desire to expand skillset within a growing team Tech-savvy with knowledge of Google Suite. Proficiency with event technology providers preferred (ex. Splash, Social Tables) Value having fun while producing top results with a highly functioning team Able to travel up to 30% for conferences, site inspections, industry events Benefits & Perks: Unlimited vacation policy Competitive salary and bonus structure Medical, dental, and vision insurance for all full-time employees Fully paid parental leave Professional development fund Great coaching from senior leaders and challenging development opportunities Life at HUMAN: Our HQ office is located in NYC, but we have HUMANs all over the world. We are growing the company deliberately with a keen eye towards maintaining a culture that values diversity, work/life harmony, and career growth. We are doing meaningful work, and we need people to join our mighty team. We have offices located in NYC, Virginia, Victoria, and London, and remote HUMANs in cities around the globe. We work with most of the largest platforms and enterprises on the planet. We're focused and propelled by a substantive mission. We're building a very sophisticated product that fights a real threat to humanity. We understand it takes a diverse team of passionate, curious, and, creative people to solve the challenges involved in protecting the Internet. Our dynamic team of HUMANs have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
09/13/2021
At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 10 trillion interactions per week for some of the largest enterprises and platforms across the internet. Founded in 2012 in a Brooklyn sci-fi bookstore, our Human Verification Engine protects enterprises from the sophisticated bots that threaten them. It's an ongoing war that we fight passionately every day. Join our mission to stop bots, disrupt the economics of cybercrime, and keep it human. We're looking for an Events Marketing Manager to join the Brand Experience team supporting our activations across Cybersecurity, Channel and, Ecosystem Marketing . Reporting to the VP, Corporate Marketing, this role will play a key role in spreading the word about HUMAN with our partners and prospects. You will be a part of the HUMAN front line in our dedication to helping protect companies from both revenue and reputation risk caused by malicious bots! This is an outstanding opportunity to join an industry leader in eradicating fraud from the digital ecosystem while working with some of the brightest minds in cyber security. If you're looking for a role where you can make the internet a safer place for future generations (capes and masks optional), while helping us achieve exponential growth, then this role is for you. What you will do: Passionately and independently lead all aspects of on-site and off-site events, prioritizing to handle event production effectively, including planning, budgeting, execution, and post-event reconciliation. Events include meaningful industry events such as Black Hat & RSA, custom client events, VIP dinners, as well as internal offsites, and corporate retreats. This applies to both digital and live events. Collaborate with the marketing team and internal business units to craft and execute event strategies. Plan and run site inspections, develop and maintain program timelines, handle program budget, and plan all program logistics acting as the show producer. Work with Art Director to craft each event environment to achieve brand goals and purposes that align with company vision and key objectives. Lead and implement sophisticated logistical elements of the program, including sourcing, meeting space design, attendee management, travel, transportation, technology platforms, F&B, AV, entertainment, security, and shipping/receiving. Handle vendors, freelance contractors, and venues including hotels, technical producers, and all third-party suppliers from procurement to completion. Develop, maintain, and reconcile budgets by negotiating vendor agreements to maximize company savings aligned with department goals. Effectively lead event staff and HUMAN attendees, including conducting training sessions to engage support teams fully Travel onsite to programs to ensure continuity and outstanding business partner service (when comfortable pending COVID situation) Supervise reconciliation of final bill and post-program results and coordinate post-con reporting, including event analysis, reports of spending, attendance feedback, and other return on investment metrics for company records Maintain strong relationships with our network of partners and vendors Create initiatives to evolve department based on changing business needs, as well as feedback from business partners, team members, and vendors Track department metrics (i.e. event volume, cost savings, and key achievements for quarterly reporting) Work with the broader team to assign event projects to the team based on skill sets and development opportunities; hire and develop contractors as needed to support business needs Own follow-up, collection of leads, and ensure the accurate transition for sales follow-up Run the sourcing and ordering of promotional materials (swag) for events and promotions Who you are: You are proactive, creative, and thoughtful. You have great energy and love to create interesting and unique experiences for others! 3+ years of experience in event and project management (familiarity, experience with, or passion for the advertising/marketing or cybersecurity industries a plus!) Experience managing large, complex events from inception to final reconciliation with strong negotiation skills Experienced in event management, including venue sourcing, budgeting, F&B, meeting space, AV/production, registration, transportation, event technology, logistics Excellent verbal and written communication skills with the ability to handle client and vendor relationships Comfortable presenting to and supporting C-Suite executives consistently Able to multitask and prioritize workload while leading multiple projects at once Strategic problem-solver and solutions-orientated consultant in all program-related matters capable of seeing the bigger vision and aligning daily activities in accordance with the company vision Able to create and promote new and innovative event ideas and design to deliver outstanding user experiences Positive mentality and great teammate with the willingness to roll up sleeves when necessary Familiarity with the fundamentals of marketing and the desire to expand skillset within a growing team Tech-savvy with knowledge of Google Suite. Proficiency with event technology providers preferred (ex. Splash, Social Tables) Value having fun while producing top results with a highly functioning team Able to travel up to 30% for conferences, site inspections, industry events Benefits & Perks: Unlimited vacation policy Competitive salary and bonus structure Medical, dental, and vision insurance for all full-time employees Fully paid parental leave Professional development fund Great coaching from senior leaders and challenging development opportunities Life at HUMAN: Our HQ office is located in NYC, but we have HUMANs all over the world. We are growing the company deliberately with a keen eye towards maintaining a culture that values diversity, work/life harmony, and career growth. We are doing meaningful work, and we need people to join our mighty team. We have offices located in NYC, Virginia, Victoria, and London, and remote HUMANs in cities around the globe. We work with most of the largest platforms and enterprises on the planet. We're focused and propelled by a substantive mission. We're building a very sophisticated product that fights a real threat to humanity. We understand it takes a diverse team of passionate, curious, and, creative people to solve the challenges involved in protecting the Internet. Our dynamic team of HUMANs have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
