Student Support Coordinator

999617

Student Support Coordinator

Administration - Staff

EP - EHRA 12 mo leave earning

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

The Students First Office (SFO) fosters a learner-centered experience for undergraduate success by serving as one of the first lines of response in helping UNCG students address any number of academic issues they may experience at the University. The office coordinates intervention processes across different academic and administrative units to help students determine the best possible success strategies for addressing academic concerns. In collaboration with other support services across campus, SFO serves as an academic one-stop-shop for assisting students with academic advising, academic recovery, appeals, and graduation planning. Additionally, the office is the centralized center for the advisement of exploratory (undecided) majors and the coordination of all programs for students in academic recovery.

Within SFO, the Student Support Team serves as the front line of contact for the office, managing its main communication platforms. The team also coordinates departmental communication, outreach, visit triage, and appointment scheduling. The team provides support, where needed, for programs and initiatives coordinated across the department's Academic Advising and Academic Recovery teams. The Student Support Team also manages the office's social media presence and administrative procedures for academic appeals and course withdrawal.

Reporting to the Director of the Students First Office, the Student Support Coordinator will manage the day-to-day responsibilities of the department's student support front desk, serve as a public face for the office, and is one of the first individuals with whom students interact in the office. The Student Support Coordinator is well-connected to all initiatives and programs coordinated by the Students First Office and collaborates with staff from both the Academic Advising Team and the Academic Recovery Team. Although the Student Support Coordinator will not have an assigned student caseload, this position will interact daily with students, faculty, and staff across campus to support and connect students to resources. They should be prepared to provide guidance and make referrals to various offices on campus when necessary.

• Bachelor's degree from an accredited four-year institution and minimum of 1 year of experience related to the duties and responsibilities specified.
• Demonstrated experience in delivering high quality customer service.
• Excellent verbal and written communication skills.

• Experience working within the field of academic advising or in developing and implementing services/initiatives to support college student transition, success, and retention.
• Experience utilizing various technology platforms to support student success, including Learning Management Systems (ie. Canvas), Early Alert technology (ie. Starfish), and Student Information Systems (ie. Banner).
• Familiarity with other technical applications such as Microsoft Outlook, Teams, Microsoft Office Suite, Adobe Acrobat, and Canva.
• Professional experience using social media applications (Facebook, Instagram, and Twitter) to promote events and information.
• Experience working with faculty, staff, and students in a fast-paced, professional environment.
• Strong organization skills, ability to handle multiple tasks, establish work priorities, respond to unanticipated student or faculty needs, and work well as part of a team.
• Experience with independent decision-making aimed at conflict de-escalation.
• Working knowledge of higher education legal practices, particularly related to FERPA.

Commensurate with education and experience

Students First Office - 10918

09/11/2025

09/25/2025

Yes

1.000

Permanent

12

Exempt

65%

SFO Student Support Front Desk

• Supervise the day-to-day responsibilities of the department's student support desk.
• Advise students on UNCG academic policies and procedures when they contact the office for assistance via email, telephone, webchat, or in-person at the student support desk.
• Evaluate student academic records and course schedules, and assist students in developing action plans to address concerns.
• Evaluate student concerns and schedule follow-up appointments or drop-in visits accordingly.
• Monitor and respond to departmental email and webchat inquiries.
• Guide students, faculty, and staff to the appropriate resources for academic referrals, policies, and procedures.
• Other duties as assigned; some evening and weekend work required.

15%

Marketing and Social Media

• Coordinate the SFO social media accounts, including FB, IG, and Twitter.
• Prepare departmental materials for use during SOAR advising and registration sessions.
• Serve on the SFO Marketing Team to assist in the creation of departmental marketing and promotional materials.

10%

Academic Appeal Intake

• Lead the intake and initial evaluation of all academic appeals, Return from Dismissal Appeals, Appeals to Withdraw for Extenuating Circumstances, Maximum Credit Hours Increase Requests, Academic Renewal Requests, Graduation Plans, and other departmental forms.

10%

Division of Student Success initiatives

• Serve as a liaison to other offices as appropriate with the divisions of Enrollment Management, Student Affairs, and Student Success.
• Serve on the Rawkin' Welcome Week committee.
• Participate in departmental responsibilities and volunteer opportunities related to SOAR - Spartan Orientation, Advising, and Registration.
• Solicit and create departmental content for the Division e-newsletter, which has editions every 2 weeks.

Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Hearing - C, Talking - C, Standing - O O, Sitting - C, Walking - F

Inside - F