What you will do- The IT Director - Supply Chain role is a strategic IT leader and key business partner for the US and Canada Supply Chain leadership team. The USCAN region is experiencing significant growth, supported by business performance and technology investments. This new role will join a team dedicated to delivering business value through digital and IT technology deployment, while leading their own team. Strong business relationship management skills are essential to align IT and the business function specifically by managing capital investment portfolios, leading technology design and deployment, and creating and executing strategic roadmaps. Responsibilities include surfacing and shaping demand, aligning stakeholders, creating business cases, managing change, ensuring readiness, leading execution teams, and achieving sustained adoption and value creation. How you will do it Proactively identify capability gaps and digital opportunities for the business function and IT Partner with business and IT leaders to evaluate capability needs, build business cases, plan and align initiatives, and determine how they fit into strategic roadmaps and priorities Ensure the business analysts and design teams have and understand the essential business requirements reflecting the desired solution selection and outcome Lead and own the execution, deployment, and value creation of new solutions Improve user experience, capability, and value optimization Partner with architects to develop technology enabling business capability roadmaps Develop deep knowledge of the supply chain function and processes, building both horizontal and vertical relationships that deliver business impact Advocate for and advance business partner's knowledge of IT processes, compliance, roles, and new digital capability opportunities Become a trusted strategic advisor for the regional supply chain leadership team Bring curiosity and outside-in fresh perspectives into the organization by routinely meeting with end customers/consumers, industry peers, and other external benchmark sources What we look for Required Bachelor's degree in computer science, engineering, or related field Supply chain, manufacturing, or border operations experience Business Relationship Management (BRM) background or training Project Management, Agile, Scrum background or training Lean, TPS, continuous improvement background or training Experience in advanced digital, Industry 4.0, and leading technologies Experience in IT portfolio management, investment strategy, and business case development Led IT platform design and deployment teams (regional or global level) Emotional intelligence for conflict resolution and collaboration cross functionally Data driven decision making, financial acumen, and metric driven learning Work with plant workers or corporate leadership levels with influence and effectiveness Preferred Manufacturing What you get: Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, perks, and discounts Parental and caregiver leave programs All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide market share leadership HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility Clarios has been recognized as one of 2025's Most Ethical Companies by Ethisphere. This prestigious recognition marks the third consecutive year Clarios has received this distinction. Who we are: Clarios is the force behind the world's most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials-setting the standard for sustainability in our industry. At Clarios, we're not just making batteries; we're shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios-where your power meets endless possibilities. Veterans/Military Spouses: We value the leadership, adaptability, and technical expertise developed through military service. At Clarios, those capabilities thrive in an environment built on grit, ingenuity, and passion-where you can grow your career while helping to power progress worldwide. All qualified applicants will be considered without regard to protected characteristics. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing . We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report . We want you to know your rights because EEO is the law. A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process. To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
10/25/2025
Full time
What you will do- The IT Director - Supply Chain role is a strategic IT leader and key business partner for the US and Canada Supply Chain leadership team. The USCAN region is experiencing significant growth, supported by business performance and technology investments. This new role will join a team dedicated to delivering business value through digital and IT technology deployment, while leading their own team. Strong business relationship management skills are essential to align IT and the business function specifically by managing capital investment portfolios, leading technology design and deployment, and creating and executing strategic roadmaps. Responsibilities include surfacing and shaping demand, aligning stakeholders, creating business cases, managing change, ensuring readiness, leading execution teams, and achieving sustained adoption and value creation. How you will do it Proactively identify capability gaps and digital opportunities for the business function and IT Partner with business and IT leaders to evaluate capability needs, build business cases, plan and align initiatives, and determine how they fit into strategic roadmaps and priorities Ensure the business analysts and design teams have and understand the essential business requirements reflecting the desired solution selection and outcome Lead and own the execution, deployment, and value creation of new solutions Improve user experience, capability, and value optimization Partner with architects to develop technology enabling business capability roadmaps Develop deep knowledge of the supply chain function and processes, building both horizontal and vertical relationships that deliver business impact Advocate for and advance business partner's knowledge of IT processes, compliance, roles, and new digital capability opportunities Become a trusted strategic advisor for the regional supply chain leadership team Bring curiosity and outside-in fresh perspectives into the organization by routinely meeting with end customers/consumers, industry peers, and other external benchmark sources What we look for Required Bachelor's degree in computer science, engineering, or related field Supply chain, manufacturing, or border operations experience Business Relationship Management (BRM) background or training Project Management, Agile, Scrum background or training Lean, TPS, continuous improvement background or training Experience in advanced digital, Industry 4.0, and leading technologies Experience in IT portfolio management, investment strategy, and business case development Led IT platform design and deployment teams (regional or global level) Emotional intelligence for conflict resolution and collaboration cross functionally Data driven decision making, financial acumen, and metric driven learning Work with plant workers or corporate leadership levels with influence and effectiveness Preferred Manufacturing What you get: Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, perks, and discounts Parental and caregiver leave programs All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide market share leadership HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility Clarios has been recognized as one of 2025's Most Ethical Companies by Ethisphere. This prestigious recognition marks the third consecutive year Clarios has received this distinction. Who we are: Clarios is the force behind the world's most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials-setting the standard for sustainability in our industry. At Clarios, we're not just making batteries; we're shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios-where your power meets endless possibilities. Veterans/Military Spouses: We value the leadership, adaptability, and technical expertise developed through military service. At Clarios, those capabilities thrive in an environment built on grit, ingenuity, and passion-where you can grow your career while helping to power progress worldwide. All qualified applicants will be considered without regard to protected characteristics. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing . We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report . We want you to know your rights because EEO is the law. A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process. To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
Join Our Award-Winning Team as a Consumer Lending Compliance Analyst! Forbes has recognized Hoosier Hills Credit Union (HHCU) as one of Indiana's Top Three Credit Unions again in 2025-for the third consecutive year! Do you enjoy working in a fast-paced, collaborative environment where compliance isn't just about rules-but about enabling safe, smart banking? Are you an expert in consumer lending compliance like Reg B and HMDA? Are you ready to join a purpose-driven organization committed to making a positive difference in the lives of members and the communities we serve? If so, this may be the opportunity for you. What We Offer: Competitive Salary: $21.92- $32.87 , commensurate with experience. Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off, and more. Impactful Work: Ensure regulatory compliance in consumer banking, mortgage reporting, and playing vital role in Fair Lending Compliance. Supportive Environment: Be part of a collaborative compliance team that values your contributions. Growth Opportunities: Advance your career while gaining specialized compliance expertise. A Rewarding Career: Join a team dedicated to making a positive difference in members' lives and our communities. Work Environment: This position is based on-site in Bedford, Indiana . Following the completion of your initial onboarding, you'll have the flexibility to work remotely 1 to 2 days per week as part of our hybrid work model. Opportunity Overview: As a Consumer Lending Compliance Analyst at Hoosier Hills Credit Union, you'll help ensure our lending operations run smoothly, responsibly, and in full compliance with State, Federal, and investor guidelines. You'll serve as the resident expert on HMDA and Rule 1071, ensuring accurate, timely reporting for these critical regulations. You'll also support the broader compliance program by providing guidance, training, and monitoring that safeguard the Credit Union while enabling growth and efficiency. What You'll Do: As a Consumer Lending Compliance Analyst with Hoosier Hills Credit Union, you will be an integral part of the Compliance and Audit team, helping us live out our mission: "To be better for our members by making a positive difference in their lives and the communities we serve." In this role, you will: Deliver outstanding service to internal and external members in alignment with HHCU's Mission and Strategic Plan. Research regulatory issues and respond to compliance questions from Credit Union personnel via the Compliance Service Desk, utilizing regulatory reference materials, guidance from regulatory agencies, and resources from professional associations and organizations as appropriate. Partner with the Training Department to develop and facilitate compliance education programs. Conduct periodic reviews to confirm compliance across Credit Union operations. Prepare reports on compliance matters for the Board of Directors, Senior Management, and the Supervisory Committee. Assist in the development, coordination, and ongoing enhancement of the Credit Union's Compliance Management System, including the implementation of compliance policies and procedures. Ensure the accurate compilation and timely submission of HMDA and Rule 1071 Small Business Filings. Oversee the Member Complaint Program, ensuring timely tracking and resolution of issues. Manage legal requests, including subpoenas, by gathering documents, responding, and maintaining accurate records. Stay current on banking laws, regulatory changes, and industry trends; advise management on their impact and recommend process improvements. Assist with website updates related to payment examples when Credit Union rates change. Administer the Credit Union's Document Retention & Destruction Policy and coordinate the annual shred day. Represent Compliance on internal teams and committees as directed. Ensure adherence to all applicable laws, regulations, and internal policies, including Regulation CC, BSA, OFAC, and USA PATRIOT Act/CIP requirements. Safeguard member information by maintaining strict confidentiality at all times. Contribute to long-term planning efforts by advising on the compliance impact of strategic initiatives and regulatory changes. Complete annual compliance and Bank Secrecy Act/OFAC training, and stay up to date on all required certifications. Perform other duties as assigned to support the Credit Union's mission and success. What We're Looking For: Associate's degree in a business-related field (or equivalent experience). 1-3 years of experience in compliance, banking , or a related field (financial institution experience preferred). Expertise in HMDA and Rule 1071 compliance , with a strong understanding of reporting and regulatory requirements. Working knowledge of credit union policies, procedures, and products. Strong attention to detail, organizational, and time management skills. Ability to communicate effectively with individuals at all levels of the organization. Professional integrity and discretion in handling sensitive information. Intermediate math skills (percentages, fractions, decimals). Work Environment: Typical office setting with climate control and appropriate lighting. May occasionally lift up to 10 pounds. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. If you're ready to grow your career while ensuring regulatory excellence in a collaborative, mission-driven environment-apply today to join our award-winning team! PM19 Compensation $21.92 - $32.87 per hour Compensation details: 21.92-32.87 Hourly Wage PI80e33aeff5-
10/25/2025
Full time
Join Our Award-Winning Team as a Consumer Lending Compliance Analyst! Forbes has recognized Hoosier Hills Credit Union (HHCU) as one of Indiana's Top Three Credit Unions again in 2025-for the third consecutive year! Do you enjoy working in a fast-paced, collaborative environment where compliance isn't just about rules-but about enabling safe, smart banking? Are you an expert in consumer lending compliance like Reg B and HMDA? Are you ready to join a purpose-driven organization committed to making a positive difference in the lives of members and the communities we serve? If so, this may be the opportunity for you. What We Offer: Competitive Salary: $21.92- $32.87 , commensurate with experience. Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off, and more. Impactful Work: Ensure regulatory compliance in consumer banking, mortgage reporting, and playing vital role in Fair Lending Compliance. Supportive Environment: Be part of a collaborative compliance team that values your contributions. Growth Opportunities: Advance your career while gaining specialized compliance expertise. A Rewarding Career: Join a team dedicated to making a positive difference in members' lives and our communities. Work Environment: This position is based on-site in Bedford, Indiana . Following the completion of your initial onboarding, you'll have the flexibility to work remotely 1 to 2 days per week as part of our hybrid work model. Opportunity Overview: As a Consumer Lending Compliance Analyst at Hoosier Hills Credit Union, you'll help ensure our lending operations run smoothly, responsibly, and in full compliance with State, Federal, and investor guidelines. You'll serve as the resident expert on HMDA and Rule 1071, ensuring accurate, timely reporting for these critical regulations. You'll also support the broader compliance program by providing guidance, training, and monitoring that safeguard the Credit Union while enabling growth and efficiency. What You'll Do: As a Consumer Lending Compliance Analyst with Hoosier Hills Credit Union, you will be an integral part of the Compliance and Audit team, helping us live out our mission: "To be better for our members by making a positive difference in their lives and the communities we serve." In this role, you will: Deliver outstanding service to internal and external members in alignment with HHCU's Mission and Strategic Plan. Research regulatory issues and respond to compliance questions from Credit Union personnel via the Compliance Service Desk, utilizing regulatory reference materials, guidance from regulatory agencies, and resources from professional associations and organizations as appropriate. Partner with the Training Department to develop and facilitate compliance education programs. Conduct periodic reviews to confirm compliance across Credit Union operations. Prepare reports on compliance matters for the Board of Directors, Senior Management, and the Supervisory Committee. Assist in the development, coordination, and ongoing enhancement of the Credit Union's Compliance Management System, including the implementation of compliance policies and procedures. Ensure the accurate compilation and timely submission of HMDA and Rule 1071 Small Business Filings. Oversee the Member Complaint Program, ensuring timely tracking and resolution of issues. Manage legal requests, including subpoenas, by gathering documents, responding, and maintaining accurate records. Stay current on banking laws, regulatory changes, and industry trends; advise management on their impact and recommend process improvements. Assist with website updates related to payment examples when Credit Union rates change. Administer the Credit Union's Document Retention & Destruction Policy and coordinate the annual shred day. Represent Compliance on internal teams and committees as directed. Ensure adherence to all applicable laws, regulations, and internal policies, including Regulation CC, BSA, OFAC, and USA PATRIOT Act/CIP requirements. Safeguard member information by maintaining strict confidentiality at all times. Contribute to long-term planning efforts by advising on the compliance impact of strategic initiatives and regulatory changes. Complete annual compliance and Bank Secrecy Act/OFAC training, and stay up to date on all required certifications. Perform other duties as assigned to support the Credit Union's mission and success. What We're Looking For: Associate's degree in a business-related field (or equivalent experience). 1-3 years of experience in compliance, banking , or a related field (financial institution experience preferred). Expertise in HMDA and Rule 1071 compliance , with a strong understanding of reporting and regulatory requirements. Working knowledge of credit union policies, procedures, and products. Strong attention to detail, organizational, and time management skills. Ability to communicate effectively with individuals at all levels of the organization. Professional integrity and discretion in handling sensitive information. Intermediate math skills (percentages, fractions, decimals). Work Environment: Typical office setting with climate control and appropriate lighting. May occasionally lift up to 10 pounds. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. If you're ready to grow your career while ensuring regulatory excellence in a collaborative, mission-driven environment-apply today to join our award-winning team! PM19 Compensation $21.92 - $32.87 per hour Compensation details: 21.92-32.87 Hourly Wage PI80e33aeff5-
Manager - EMCC/SEP Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Salary Range: $5,980.00 - $8,755.00 per month commensurate with experience and qualifications Summary Manages the full functions of a service center (EMCC and Supported Employment), providing multiple services to consumers at multiple locations. Supervision and staff development, program planning, and implementation to meet agency, program and consumer goals. Develop community awareness and facilitate inclusion of persons with disabilities into the community. Provides budget development, fiscal management, and grant management. Essential Functions The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1. Provide leadership in program and business development. Write service designs; make recommendations for new businesses, programs and services. 2. Develop and manage departmental budgets for assigned services or programs. Monitor and analyze monthly reports of income and expense to assure targets are maintained. 3. Oversee all personnel actions including hiring, evaluation, training, discipline and terminations. Provide training, development, and orientation of staff. 4. Oversee and assure quality of service and business operations of home department as well as external business operations as assigned or developed in service center jurisdiction. Manage special projects. 5. Develop and maintain external relationships with funders, families and other agencies/businesses. Conduct tours and perform presentations as needed. 6. Attend management, board and committee meetings, directs regular departmental staff meetings. May lead Agency wide task force or special projects. 7. Assures compliance with Agency policies and procedures, and Agency wide safety programs. Leads the implementation of the program safety program. 8. Acts as a resource for other programs/departments, staff and the community in area of concentration and /or expertise. 9. Develops program manuals, brochures and publications. 10. Provides direct service in program operations as needed to assure adequate staffing ratios. 11. Acts as a mandated abuse reporter. 12. Performs other duties as assigned to assure efficiency of program. Qualifications Required Bachelors Degree in human services plus four years of supervisory experience working with people with disabilities in a rehabilitation environment, or an approved equivalent combination of experience and education. Some positions may require specific credentials, certification and/or license. Required Knowledge and Skills 1. Proficiency in MS Word, Excel, database and spreadsheet 2. Ability to communicate effectively, both verbal and in writing, and provide excellent customer service. 3. Ability to provide leadership, guidance and direction toward program and agency goals and vision, and facilitate quality delivery of services and products to a wide range of internal and external customers. 4. Knowledge of the principles of management, supervision, planning, fiscal management, fair employment practices, regulations, safety, health and client rights 5. Knowledge of relevant legislation and regulations. 6. Knowledge of rehabilitation and program development, relevant legislation, rules and regulations. 7. Ability to work independently and as a team member, relate to individuals with disabilities and their families, represent HOPE in the social, business and community environment in which the agency functions. Environmental Conditions An enclosed office environment. Considerable amount of time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations throughout three counties. Some exposure to outdoor weather conditions. Positions connected to a production environment are also exposed to times of fast paced activity, loud noise and to dust and airborne particles. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. PIaa5adbe6e6-
10/25/2025
Full time
Manager - EMCC/SEP Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Salary Range: $5,980.00 - $8,755.00 per month commensurate with experience and qualifications Summary Manages the full functions of a service center (EMCC and Supported Employment), providing multiple services to consumers at multiple locations. Supervision and staff development, program planning, and implementation to meet agency, program and consumer goals. Develop community awareness and facilitate inclusion of persons with disabilities into the community. Provides budget development, fiscal management, and grant management. Essential Functions The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1. Provide leadership in program and business development. Write service designs; make recommendations for new businesses, programs and services. 2. Develop and manage departmental budgets for assigned services or programs. Monitor and analyze monthly reports of income and expense to assure targets are maintained. 3. Oversee all personnel actions including hiring, evaluation, training, discipline and terminations. Provide training, development, and orientation of staff. 4. Oversee and assure quality of service and business operations of home department as well as external business operations as assigned or developed in service center jurisdiction. Manage special projects. 5. Develop and maintain external relationships with funders, families and other agencies/businesses. Conduct tours and perform presentations as needed. 6. Attend management, board and committee meetings, directs regular departmental staff meetings. May lead Agency wide task force or special projects. 7. Assures compliance with Agency policies and procedures, and Agency wide safety programs. Leads the implementation of the program safety program. 8. Acts as a resource for other programs/departments, staff and the community in area of concentration and /or expertise. 9. Develops program manuals, brochures and publications. 10. Provides direct service in program operations as needed to assure adequate staffing ratios. 11. Acts as a mandated abuse reporter. 12. Performs other duties as assigned to assure efficiency of program. Qualifications Required Bachelors Degree in human services plus four years of supervisory experience working with people with disabilities in a rehabilitation environment, or an approved equivalent combination of experience and education. Some positions may require specific credentials, certification and/or license. Required Knowledge and Skills 1. Proficiency in MS Word, Excel, database and spreadsheet 2. Ability to communicate effectively, both verbal and in writing, and provide excellent customer service. 3. Ability to provide leadership, guidance and direction toward program and agency goals and vision, and facilitate quality delivery of services and products to a wide range of internal and external customers. 4. Knowledge of the principles of management, supervision, planning, fiscal management, fair employment practices, regulations, safety, health and client rights 5. Knowledge of relevant legislation and regulations. 6. Knowledge of rehabilitation and program development, relevant legislation, rules and regulations. 7. Ability to work independently and as a team member, relate to individuals with disabilities and their families, represent HOPE in the social, business and community environment in which the agency functions. Environmental Conditions An enclosed office environment. Considerable amount of time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations throughout three counties. Some exposure to outdoor weather conditions. Positions connected to a production environment are also exposed to times of fast paced activity, loud noise and to dust and airborne particles. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. PIaa5adbe6e6-
JOB SUMMARY The Dir, PA Market is responsible for Conifer's Patient Access day-to-day operating activities. This role is responsible for meeting all goals set for the operations and has total control of the operations to meet these goals. The Operations leader responsibilities include delivery of Client Service Level Agreements (SLA) Operating goals, set by the Patient Access Process group that drive SLA patient and account cycle time and productivity standards process quality and accuracy adherence to process standards Relative cost management metrics goals expense, cost, and margin control monthly, quarterly, and annual financial goal management ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Responsible for directing and executing business processes including monitoring and achieving client Service Level Agreements and all supporting process metrics at each hospital of responsibility. Responsible for the overall cycle time, work product accuracy including quality monitoring metrics, productivity, and associated process metrics. Works daily with his/her direct reports to execute against plans. Supports the establishment of hospital budgets and ensures and manages human resource utilization at all levels. Analyzes monthly P & L's to ensure positive EBIT performance. Ensures regional leadership is aware of any hospital specific initiatives impacting Patient Access. Manages all aspects of change management as it relates to operational processes, driving process metrics, staffing and employee relations, etc. Able to leverage skills to other hospitals outside of his/her direct responsibility as needed to help assess and execute operationally as needed to support peers. Ensures adherence to all standardized processes and is ensures he/she is viewed as an effective support partner to both his/her direct and indirect reports and clients. Work collaboratively within business units to ensure organizational goals are achieved. FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense): Approximately $4-$5 million per market. SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Direct Reports (titles) Dir, Conifer PA I or II Indirect Reports (titles) Manager, PA I or II KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong knowledge and ability to drive operational metrics. Knowledge of detailed Patient Access processes Knowledge of the flow of the revenue cycle Excellent oral and written communication skills Detail oriented, analytical skills, and an ability to work independently PC/Systems literate including the Internet and basic MS office skills Proficiency in prioritizing and managing multiple tasks Operating Discipline and Business Acumen Strong leadership and organizational skills Deal with Ambiguity and make good decisions Assess, coach, train and develop talent Possesses excellent tactical execution skills Possesses the ability to motivate and maintain effective working relationships with staff and all stakeholders. Demonstrates strength in both performance management and leadership development Manage change while minimizing interruption at an operational and service level Advanced writing, verbal and presentation skills Provide advanced customer service Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience required to perform the job. At least 4 years manager/director level experience, including experience managing multi-level positions. At least 1 year director level over multiple facilities/units or equivalent business experience 4 year college degree PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in sitting position, use computer and answer telephone Ability to travel Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office Work Environment Hospital Work Environment OTHER Approximately 40% - 80% travel may be required As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation Pay: $104,624.00-$156,957.00 annually. Compensation depends on location, qualifications, and experience. Position may be eligible for an Annual Incentive Plan bonus of 10%-25% depending on role level. Management level positions may be eligible for sign-on and relocation bonuses. Benefits Conifer offers the following benefits, subject to employment status: Medical, dental, vision, disability, life, and business travel insurance Manager Time Off - 20 days per year 401k with up to 6% employer match 10 paid holidays per year Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
10/25/2025
Full time
JOB SUMMARY The Dir, PA Market is responsible for Conifer's Patient Access day-to-day operating activities. This role is responsible for meeting all goals set for the operations and has total control of the operations to meet these goals. The Operations leader responsibilities include delivery of Client Service Level Agreements (SLA) Operating goals, set by the Patient Access Process group that drive SLA patient and account cycle time and productivity standards process quality and accuracy adherence to process standards Relative cost management metrics goals expense, cost, and margin control monthly, quarterly, and annual financial goal management ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Responsible for directing and executing business processes including monitoring and achieving client Service Level Agreements and all supporting process metrics at each hospital of responsibility. Responsible for the overall cycle time, work product accuracy including quality monitoring metrics, productivity, and associated process metrics. Works daily with his/her direct reports to execute against plans. Supports the establishment of hospital budgets and ensures and manages human resource utilization at all levels. Analyzes monthly P & L's to ensure positive EBIT performance. Ensures regional leadership is aware of any hospital specific initiatives impacting Patient Access. Manages all aspects of change management as it relates to operational processes, driving process metrics, staffing and employee relations, etc. Able to leverage skills to other hospitals outside of his/her direct responsibility as needed to help assess and execute operationally as needed to support peers. Ensures adherence to all standardized processes and is ensures he/she is viewed as an effective support partner to both his/her direct and indirect reports and clients. Work collaboratively within business units to ensure organizational goals are achieved. FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense): Approximately $4-$5 million per market. SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Direct Reports (titles) Dir, Conifer PA I or II Indirect Reports (titles) Manager, PA I or II KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong knowledge and ability to drive operational metrics. Knowledge of detailed Patient Access processes Knowledge of the flow of the revenue cycle Excellent oral and written communication skills Detail oriented, analytical skills, and an ability to work independently PC/Systems literate including the Internet and basic MS office skills Proficiency in prioritizing and managing multiple tasks Operating Discipline and Business Acumen Strong leadership and organizational skills Deal with Ambiguity and make good decisions Assess, coach, train and develop talent Possesses excellent tactical execution skills Possesses the ability to motivate and maintain effective working relationships with staff and all stakeholders. Demonstrates strength in both performance management and leadership development Manage change while minimizing interruption at an operational and service level Advanced writing, verbal and presentation skills Provide advanced customer service Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience required to perform the job. At least 4 years manager/director level experience, including experience managing multi-level positions. At least 1 year director level over multiple facilities/units or equivalent business experience 4 year college degree PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in sitting position, use computer and answer telephone Ability to travel Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office Work Environment Hospital Work Environment OTHER Approximately 40% - 80% travel may be required As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation Pay: $104,624.00-$156,957.00 annually. Compensation depends on location, qualifications, and experience. Position may be eligible for an Annual Incentive Plan bonus of 10%-25% depending on role level. Management level positions may be eligible for sign-on and relocation bonuses. Benefits Conifer offers the following benefits, subject to employment status: Medical, dental, vision, disability, life, and business travel insurance Manager Time Off - 20 days per year 401k with up to 6% employer match 10 paid holidays per year Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Manager - EMCC/SEP Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Salary Range: $5,980.00 - $8,755.00 per month commensurate with experience and qualifications Summary Manages the full functions of a service center (EMCC and Supported Employment), providing multiple services to consumers at multiple locations. Supervision and staff development, program planning, and implementation to meet agency, program and consumer goals. Develop community awareness and facilitate inclusion of persons with disabilities into the community. Provides budget development, fiscal management, and grant management. Essential Functions The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1. Provide leadership in program and business development. Write service designs; make recommendations for new businesses, programs and services. 2. Develop and manage departmental budgets for assigned services or programs. Monitor and analyze monthly reports of income and expense to assure targets are maintained. 3. Oversee all personnel actions including hiring, evaluation, training, discipline and terminations. Provide training, development, and orientation of staff. 4. Oversee and assure quality of service and business operations of home department as well as external business operations as assigned or developed in service center jurisdiction. Manage special projects. 5. Develop and maintain external relationships with funders, families and other agencies/businesses. Conduct tours and perform presentations as needed. 6. Attend management, board and committee meetings, directs regular departmental staff meetings. May lead Agency wide task force or special projects. 7. Assures compliance with Agency policies and procedures, and Agency wide safety programs. Leads the implementation of the program safety program. 8. Acts as a resource for other programs/departments, staff and the community in area of concentration and /or expertise. 9. Develops program manuals, brochures and publications. 10. Provides direct service in program operations as needed to assure adequate staffing ratios. 11. Acts as a mandated abuse reporter. 12. Performs other duties as assigned to assure efficiency of program. Qualifications Required Bachelors Degree in human services plus four years of supervisory experience working with people with disabilities in a rehabilitation environment, or an approved equivalent combination of experience and education. Some positions may require specific credentials, certification and/or license. Required Knowledge and Skills 1. Proficiency in MS Word, Excel, database and spreadsheet 2. Ability to communicate effectively, both verbal and in writing, and provide excellent customer service. 3. Ability to provide leadership, guidance and direction toward program and agency goals and vision, and facilitate quality delivery of services and products to a wide range of internal and external customers. 4. Knowledge of the principles of management, supervision, planning, fiscal management, fair employment practices, regulations, safety, health and client rights 5. Knowledge of relevant legislation and regulations. 6. Knowledge of rehabilitation and program development, relevant legislation, rules and regulations. 7. Ability to work independently and as a team member, relate to individuals with disabilities and their families, represent HOPE in the social, business and community environment in which the agency functions. Environmental Conditions An enclosed office environment. Considerable amount of time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations throughout three counties. Some exposure to outdoor weather conditions. Positions connected to a production environment are also exposed to times of fast paced activity, loud noise and to dust and airborne particles. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. PI7cd90b08fec9-4810
10/25/2025
Full time
Manager - EMCC/SEP Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Salary Range: $5,980.00 - $8,755.00 per month commensurate with experience and qualifications Summary Manages the full functions of a service center (EMCC and Supported Employment), providing multiple services to consumers at multiple locations. Supervision and staff development, program planning, and implementation to meet agency, program and consumer goals. Develop community awareness and facilitate inclusion of persons with disabilities into the community. Provides budget development, fiscal management, and grant management. Essential Functions The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1. Provide leadership in program and business development. Write service designs; make recommendations for new businesses, programs and services. 2. Develop and manage departmental budgets for assigned services or programs. Monitor and analyze monthly reports of income and expense to assure targets are maintained. 3. Oversee all personnel actions including hiring, evaluation, training, discipline and terminations. Provide training, development, and orientation of staff. 4. Oversee and assure quality of service and business operations of home department as well as external business operations as assigned or developed in service center jurisdiction. Manage special projects. 5. Develop and maintain external relationships with funders, families and other agencies/businesses. Conduct tours and perform presentations as needed. 6. Attend management, board and committee meetings, directs regular departmental staff meetings. May lead Agency wide task force or special projects. 7. Assures compliance with Agency policies and procedures, and Agency wide safety programs. Leads the implementation of the program safety program. 8. Acts as a resource for other programs/departments, staff and the community in area of concentration and /or expertise. 9. Develops program manuals, brochures and publications. 10. Provides direct service in program operations as needed to assure adequate staffing ratios. 11. Acts as a mandated abuse reporter. 12. Performs other duties as assigned to assure efficiency of program. Qualifications Required Bachelors Degree in human services plus four years of supervisory experience working with people with disabilities in a rehabilitation environment, or an approved equivalent combination of experience and education. Some positions may require specific credentials, certification and/or license. Required Knowledge and Skills 1. Proficiency in MS Word, Excel, database and spreadsheet 2. Ability to communicate effectively, both verbal and in writing, and provide excellent customer service. 3. Ability to provide leadership, guidance and direction toward program and agency goals and vision, and facilitate quality delivery of services and products to a wide range of internal and external customers. 4. Knowledge of the principles of management, supervision, planning, fiscal management, fair employment practices, regulations, safety, health and client rights 5. Knowledge of relevant legislation and regulations. 6. Knowledge of rehabilitation and program development, relevant legislation, rules and regulations. 7. Ability to work independently and as a team member, relate to individuals with disabilities and their families, represent HOPE in the social, business and community environment in which the agency functions. Environmental Conditions An enclosed office environment. Considerable amount of time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations throughout three counties. Some exposure to outdoor weather conditions. Positions connected to a production environment are also exposed to times of fast paced activity, loud noise and to dust and airborne particles. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. PI7cd90b08fec9-4810
Job Description We are seeking a Marketing Manager to lead and scale initiatives across a client that has 35+ client sites, including headquarters and manufacturing spaces. This role is critical in operationalizing marketing strategy by building foundational programs, enabling collaboration, and driving consistent execution across diverse locations. The ideal candidate is a roll-up-your-sleeves operator who thrives on cross-functional execution, brings a customer-first mindset, and is energized by frequent travel and on-the-ground impact. On-site required Candidate needs to be located or willing to relocate to St. Louis, Charleston, or Mesa, AZ Job Responsibilities Develop and implement scalable marketing programs that drive participation, engagement, and sales growth. Create training toolkits, best practice guides, and field enablement resources to upskill food service directors and site-level leaders. Serve as the primary connector between site-level teams, operations, and culinary partners, ensuring alignment and seamless execution. Build tailored quarterly marketing plans across 35+ sites, adjusting for site size, seasonal trends, and population needs. Increase Voice of the Consumer engagement through on-site storytelling and consumer-focused campaigns. Execute ?fresh eyes? reports and drive quick-turn implementation with site leaders. Build and manage recurring reporting to measure program effectiveness, adoption, and field engagement. Create client-facing templates and internal communications to highlight program impact. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications 8+ years of experience in marketing, communications, or field marketing roles. Proven success supporting multi-site or multi-client portfolios with scalable tools and processes. Skilled in designing and delivering training, onboarding, and internal communications programs. Strong collaborator and communicator with the ability to influence without direct authority. Analytical mindset with experience tracking, synthesizing, and reporting on marketing performance and voice of the consumer insights. Willing and able to travel frequently (50%+ across U.S. sites) or work on-site full-time at a local account. Experience in food service, hospitality, or retail strongly preferred. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
10/24/2025
Full time
Job Description We are seeking a Marketing Manager to lead and scale initiatives across a client that has 35+ client sites, including headquarters and manufacturing spaces. This role is critical in operationalizing marketing strategy by building foundational programs, enabling collaboration, and driving consistent execution across diverse locations. The ideal candidate is a roll-up-your-sleeves operator who thrives on cross-functional execution, brings a customer-first mindset, and is energized by frequent travel and on-the-ground impact. On-site required Candidate needs to be located or willing to relocate to St. Louis, Charleston, or Mesa, AZ Job Responsibilities Develop and implement scalable marketing programs that drive participation, engagement, and sales growth. Create training toolkits, best practice guides, and field enablement resources to upskill food service directors and site-level leaders. Serve as the primary connector between site-level teams, operations, and culinary partners, ensuring alignment and seamless execution. Build tailored quarterly marketing plans across 35+ sites, adjusting for site size, seasonal trends, and population needs. Increase Voice of the Consumer engagement through on-site storytelling and consumer-focused campaigns. Execute ?fresh eyes? reports and drive quick-turn implementation with site leaders. Build and manage recurring reporting to measure program effectiveness, adoption, and field engagement. Create client-facing templates and internal communications to highlight program impact. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications 8+ years of experience in marketing, communications, or field marketing roles. Proven success supporting multi-site or multi-client portfolios with scalable tools and processes. Skilled in designing and delivering training, onboarding, and internal communications programs. Strong collaborator and communicator with the ability to influence without direct authority. Analytical mindset with experience tracking, synthesizing, and reporting on marketing performance and voice of the consumer insights. Willing and able to travel frequently (50%+ across U.S. sites) or work on-site full-time at a local account. Experience in food service, hospitality, or retail strongly preferred. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Risk and Controls Advisor (Mid-Level) for the Bank, you will be positioned in the first line of defense to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. You will be responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. You will manage risk assessment data and use critical thinking to identify key data-driven insights tied to first line of defense. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, Plano, TX, San Antonio, TX and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Advise the business on how to strengthen and manage their control environment pertaining to oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance. Perform ongoing supervision and oversight of business controls which may include the coordination of testing, root cause analysis, control design, and examining key Risk metrics to evaluate the effectiveness of established business controls. Perform Risk data analysis, report preparation and trend analysis, utilizing business intelligence tools. Partner with business owners to assist them in the identification of control failures and assesses the impact. Assist with translating control deficiencies into action plans and facilitates effective and timely Risk remediation through action plan oversight; provide recommendations to enhance governance practices in alignment with Risk and compliance frameworks. Maintain processes, procedures, and tools for managing exception alerts as they occur, including monitoring of resulting exception cases. Provide control oversight to ensure compliance with laws and regulations. Serve as a resource to team members. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience supporting risk-related, compliance-related, or business control design activities; OR 4 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 2 years of experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative discipline. Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA. What sets you apart: Highly proficient in bank consumer protection regulatory compliance, specifically within the Credit Card, Consumer Lending, and/or Real Estate lines of business. Experience researching, analyzing, and testing regulatory requirements, with a focus on practical application and business impact. Strong critical thinking skills, intellectual curiosity, attention to detail, and effective organizational capabilities. Effective relationship-building and influencing skills, with a track record of collaborating effectively with business partners to drive meaningful change. Strong written and verbal communication. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $77,120 - $147,390. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/24/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Risk and Controls Advisor (Mid-Level) for the Bank, you will be positioned in the first line of defense to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. You will be responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. You will manage risk assessment data and use critical thinking to identify key data-driven insights tied to first line of defense. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, Plano, TX, San Antonio, TX and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Advise the business on how to strengthen and manage their control environment pertaining to oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance. Perform ongoing supervision and oversight of business controls which may include the coordination of testing, root cause analysis, control design, and examining key Risk metrics to evaluate the effectiveness of established business controls. Perform Risk data analysis, report preparation and trend analysis, utilizing business intelligence tools. Partner with business owners to assist them in the identification of control failures and assesses the impact. Assist with translating control deficiencies into action plans and facilitates effective and timely Risk remediation through action plan oversight; provide recommendations to enhance governance practices in alignment with Risk and compliance frameworks. Maintain processes, procedures, and tools for managing exception alerts as they occur, including monitoring of resulting exception cases. Provide control oversight to ensure compliance with laws and regulations. Serve as a resource to team members. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience supporting risk-related, compliance-related, or business control design activities; OR 4 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 2 years of experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative discipline. Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA. What sets you apart: Highly proficient in bank consumer protection regulatory compliance, specifically within the Credit Card, Consumer Lending, and/or Real Estate lines of business. Experience researching, analyzing, and testing regulatory requirements, with a focus on practical application and business impact. Strong critical thinking skills, intellectual curiosity, attention to detail, and effective organizational capabilities. Effective relationship-building and influencing skills, with a track record of collaborating effectively with business partners to drive meaningful change. Strong written and verbal communication. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $77,120 - $147,390. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Butterball, LLC, one of America's most iconic brands, helps consumers celebrate Thanksgiving and every day in between. Located in the thriving Raleigh-Durham, North Carolina area, our goal is to provide a diverse array of career opportunities and paths which include our farms, processing facilities and support offices. We are the largest producer of turkey products in the U.S., and we make a lot more than Thanksgiving turkeys. Our company's measurable growth is in no small part due to our team members in North Carolina, Arkansas, Illinois, and Missouri, who each have a seat at the table to contribute to our success Feed Mill Supervisor - Yellville Feed Mill: Guides the day-to-day activities of a team responsible for the maintenance and operations of the Feed Mill, including preventive maintenance, housekeeping, ingredient receiving, feed manufacturing, feed loadout and delivery, quality control, and optimizing production and maintenance costs. Enforces all safety procedures and processes to maintain a safe working environment. Coordinates cross-functionally to monitor inventory and optimize production efficiency. Butterball Core Competencies : Caring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our core competencies: Safety First: We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs. Integrity: We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity. Stewardship: We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead. Enthusiastic Attitudes: We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen. Continuous Improvement: We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate. Essential Functions, Duties & Abilities: Good leadership with the ability to coach, support, and motivate a team Some experience in a Feed Mill setting with an understanding of the operations of a modern automated Feed Mill and the maintenance that is required to continue the feed production process Working knowledge of feed mill operations Familiarity with safety and regulatory compliance standards in manufacturing Good communication, organization, time-management, problem-solving, and critical-thinking skills Ability to interpret and educate on standard policies and practices Adaptability and ability to shift priorities Effective technology and Microsoft Suite skills (i.e., Word, Excel, Outlook, etc.) Ability to work flexible hours as needed Key Responsibilities: Supervises the day-to-day activities of a team of entry level individual contributors. Provides guidance, coaching, and support to ensure successful completion of tasks. Participates in HR activities such as hiring, terminations, performance management, goal setting, team member development, scheduling, etc. Enforces systems, policies, and procedures. Oversees the operations to provide best manufacturing practices, including ensuring all internal policies and practices are completed and documented appropriately. Ensures compliance with all FDA and regulatory requirements, including necessary documentation. Partners to ensure the safety and well-being of all team members through safety meetings, safety training, safety documentation, and continually striving for zero accidents. Reports and assists with injuries and investigations. Monitors, diagnoses, and troubleshoots operational issues. Reports on performance and may identify areas of improvement. Helps measure and control the operational costs of the Feed Mill including all maintenance and manufacturing costs. Monitors and minimizes shrink in ingredients and finished feed. Ensures proper quality control procedures and policies (i.e., HACCP) are adhered to for ingredients and finished feeds. Ensures all products meet standards including accurate feed formulations, utilization of correct ingredients, inventory management, proper equipment maintenance, etc. Ensures the execution of housekeeping programs, monitors good housekeeping practices, and supervises maintenance of the Feed Mill equipment in a manner that ensures a clean environment throughout Mill. Supervises and documents the execution of the preventative maintenance program at the Feed Mill. Coordinates repairs ensuring minimal downtime. Maintains accurate records, including inventory, production reports, safety audits, etc. Preferred Knowledge, Skills & Abilities: Experience in mechanical supervision Bachelor's degree in related field or equivalent Education & Experience: 4+ years of relevant experience or the knowledge, skills, and abilities to succeed in the role. 1+ year of leadership experience or the knowledge, skills and abilities to succeed in the role. High school diploma, GED, or equivalent. Physical Demands: While performing the duties of this job, the employee may be regularly required to stand, walk, sit, talk, hear, reach, bend, stoop, kneel, and use hands and fingers to operate equipment, computer, telephone, keyboard, and occasionally climb and lift to or about 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. Working Conditions: Work will be performed in a variety of conditions. Occasionally in a climate-controlled office environment(s) and primarily in a manufacturing plant environment with varying conditions, such as cold areas, wet areas, warm areas, chemicals, and other site conditions. This position requires the individual to wear and work in personal protective equipment while in the manufacturing environment. The noise level of the office environment is usually moderate; the noise level in the manufacturing environment may exceed 85 DBA and require hearing protection. Occasional travel may be required. Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer. We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. This position is deemed Safety Sensitive for purposes of Butterball's Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request.
10/23/2025
Full time
Butterball, LLC, one of America's most iconic brands, helps consumers celebrate Thanksgiving and every day in between. Located in the thriving Raleigh-Durham, North Carolina area, our goal is to provide a diverse array of career opportunities and paths which include our farms, processing facilities and support offices. We are the largest producer of turkey products in the U.S., and we make a lot more than Thanksgiving turkeys. Our company's measurable growth is in no small part due to our team members in North Carolina, Arkansas, Illinois, and Missouri, who each have a seat at the table to contribute to our success Feed Mill Supervisor - Yellville Feed Mill: Guides the day-to-day activities of a team responsible for the maintenance and operations of the Feed Mill, including preventive maintenance, housekeeping, ingredient receiving, feed manufacturing, feed loadout and delivery, quality control, and optimizing production and maintenance costs. Enforces all safety procedures and processes to maintain a safe working environment. Coordinates cross-functionally to monitor inventory and optimize production efficiency. Butterball Core Competencies : Caring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our core competencies: Safety First: We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs. Integrity: We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity. Stewardship: We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead. Enthusiastic Attitudes: We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen. Continuous Improvement: We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate. Essential Functions, Duties & Abilities: Good leadership with the ability to coach, support, and motivate a team Some experience in a Feed Mill setting with an understanding of the operations of a modern automated Feed Mill and the maintenance that is required to continue the feed production process Working knowledge of feed mill operations Familiarity with safety and regulatory compliance standards in manufacturing Good communication, organization, time-management, problem-solving, and critical-thinking skills Ability to interpret and educate on standard policies and practices Adaptability and ability to shift priorities Effective technology and Microsoft Suite skills (i.e., Word, Excel, Outlook, etc.) Ability to work flexible hours as needed Key Responsibilities: Supervises the day-to-day activities of a team of entry level individual contributors. Provides guidance, coaching, and support to ensure successful completion of tasks. Participates in HR activities such as hiring, terminations, performance management, goal setting, team member development, scheduling, etc. Enforces systems, policies, and procedures. Oversees the operations to provide best manufacturing practices, including ensuring all internal policies and practices are completed and documented appropriately. Ensures compliance with all FDA and regulatory requirements, including necessary documentation. Partners to ensure the safety and well-being of all team members through safety meetings, safety training, safety documentation, and continually striving for zero accidents. Reports and assists with injuries and investigations. Monitors, diagnoses, and troubleshoots operational issues. Reports on performance and may identify areas of improvement. Helps measure and control the operational costs of the Feed Mill including all maintenance and manufacturing costs. Monitors and minimizes shrink in ingredients and finished feed. Ensures proper quality control procedures and policies (i.e., HACCP) are adhered to for ingredients and finished feeds. Ensures all products meet standards including accurate feed formulations, utilization of correct ingredients, inventory management, proper equipment maintenance, etc. Ensures the execution of housekeeping programs, monitors good housekeeping practices, and supervises maintenance of the Feed Mill equipment in a manner that ensures a clean environment throughout Mill. Supervises and documents the execution of the preventative maintenance program at the Feed Mill. Coordinates repairs ensuring minimal downtime. Maintains accurate records, including inventory, production reports, safety audits, etc. Preferred Knowledge, Skills & Abilities: Experience in mechanical supervision Bachelor's degree in related field or equivalent Education & Experience: 4+ years of relevant experience or the knowledge, skills, and abilities to succeed in the role. 1+ year of leadership experience or the knowledge, skills and abilities to succeed in the role. High school diploma, GED, or equivalent. Physical Demands: While performing the duties of this job, the employee may be regularly required to stand, walk, sit, talk, hear, reach, bend, stoop, kneel, and use hands and fingers to operate equipment, computer, telephone, keyboard, and occasionally climb and lift to or about 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. Working Conditions: Work will be performed in a variety of conditions. Occasionally in a climate-controlled office environment(s) and primarily in a manufacturing plant environment with varying conditions, such as cold areas, wet areas, warm areas, chemicals, and other site conditions. This position requires the individual to wear and work in personal protective equipment while in the manufacturing environment. The noise level of the office environment is usually moderate; the noise level in the manufacturing environment may exceed 85 DBA and require hearing protection. Occasional travel may be required. Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer. We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. This position is deemed Safety Sensitive for purposes of Butterball's Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request.
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Supervisor for the Concierge team, you will lead a specialized team of customer focused Concierge Agents who own high value customer relationships that are essential to Coinbase achieving its mission. Using your customer support, operations, and team leadership skills you will play a crucial role ensuring we deliver an outstanding high value customer experience globally. What you'll be doing (ie. job duties): Lead a team of high performing Concierge Agents onsite at our Charlotte, NC Center of Excellence Manage and support initiatives aimed at streamlining operations and improving customer experience metrics. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes. Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution. Handle customer escalations to resolution, including collaborating across teams of subject matter specialists. Model an investigative mentality to help address critical customer issues at the root cause. Represent and advocate for the customer across organizations to drive impactful changes. Champion clear communication with internal and external partners to align on solutions and drive results. Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts. Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products. What we look for in you (ie. job requirements): Note: This role requires full-time, in-office presence at our Charlotte location. In order to support the 24/7 nature of cryptocurrency, shifts may include weekend and night. Experienced and passionate people leader with a proven track record of guiding and developing teams. Motivated by Coinbase's mission and creating a seamless experience for our highest value individual and enterprise clients. Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment. Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto. Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Experience in Banking, Wealth Management, Corporate Fiance, Asset Management, FinTech or Crypto. Nice to haves: High level of proficiency in cryptocurrency and Coinbase products Advanced degree in business, finance, project management or client experience Note: This role requires full-time, in-office presence at our Charlotte location. In order to support the 24/7 nature of cryptocurrency, shifts may include weekend and night. Position ID: P69090 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k . Pay Range: $96,305 $96,305 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations at to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations at
10/22/2025
Full time
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Supervisor for the Concierge team, you will lead a specialized team of customer focused Concierge Agents who own high value customer relationships that are essential to Coinbase achieving its mission. Using your customer support, operations, and team leadership skills you will play a crucial role ensuring we deliver an outstanding high value customer experience globally. What you'll be doing (ie. job duties): Lead a team of high performing Concierge Agents onsite at our Charlotte, NC Center of Excellence Manage and support initiatives aimed at streamlining operations and improving customer experience metrics. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes. Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution. Handle customer escalations to resolution, including collaborating across teams of subject matter specialists. Model an investigative mentality to help address critical customer issues at the root cause. Represent and advocate for the customer across organizations to drive impactful changes. Champion clear communication with internal and external partners to align on solutions and drive results. Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts. Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products. What we look for in you (ie. job requirements): Note: This role requires full-time, in-office presence at our Charlotte location. In order to support the 24/7 nature of cryptocurrency, shifts may include weekend and night. Experienced and passionate people leader with a proven track record of guiding and developing teams. Motivated by Coinbase's mission and creating a seamless experience for our highest value individual and enterprise clients. Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment. Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto. Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Experience in Banking, Wealth Management, Corporate Fiance, Asset Management, FinTech or Crypto. Nice to haves: High level of proficiency in cryptocurrency and Coinbase products Advanced degree in business, finance, project management or client experience Note: This role requires full-time, in-office presence at our Charlotte location. In order to support the 24/7 nature of cryptocurrency, shifts may include weekend and night. Position ID: P69090 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k . Pay Range: $96,305 $96,305 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations at to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations at
Civista Bank Description: Position Purpose: Responsible for management and growth of long-term profitable relationships with high-net worth individuals ($1Million in investable assets and above), medical professionals and emerging affluent clientele using high touch banking, financial planning, credit and other financial solutions. Key Accountabilities, Responsibilities and Expectations: Understand the needs of wealthy clients and cater to those requirements. Depending on the market place - Dedicate a percentage of time to existing clients, providing a superior client service experience and specifically addressing the comprehensive holistic needs of each individual client with banking options, wealth strategies, and lending solutions. Open, close and service client deposit accounts; Coordinate and follow through on client requests for products and services (i.e., open/close accounts, check orders, credit drawdowns/pay downs, credit card requests, etc.), take consumer loan applications and process loan documents; sell investment products and provide financial advice (Series 7 and Series 63 licenses preferred), or refer client to appropriate department. Confidentially manage daily client transactions and inquiries accurately, within established deadlines and in accordance with firm business policies and procedures, as well as applicable FINRA and other federal regulations. Provide high quality, high touch service to Private Banking clients. Responsible for monitoring and maintaining client accounts across complex structures and a wide variety of products. Acts as a trusted advisor, provide solid solutions and simplifies the client's life to achieve financial goals. Use deep knowledge of the relationship and available sales tools / reports to independently identify and execute cross-sell and up-sell opportunities. Resolve client problems as needed/warranted and other duties as needed Monitor and manage existing credit relationships. Build and manage lifelong client relationships with a certain number of high net-worth individuals (generally 75 - 125 account relationships). Depending on the market place - Dedicate a percentage of time to prospecting and new client acquisition. Develop internal and external referral sources to cultivate prospect opportunities. Depending on the market place - Dedicate a percentage of time to developing relationship with internal clients including mortgage/consumer/commercial lenders, business bankers, branch leaders and wealth managers. Attend all sales team meeting. Refer clients to trust and investment management department; commercial/consumer loan department and wealth management as the need presents itself Research, follow-up and resolve client inquiries and issues through effective interaction with clients, advisors, product partners, branch/operations teams and other staff in a timely and professional manner. Work within a team environment with trust and investment personnel, commercial/consumer lending personnel, and retail staff in order to provide optimal client service. Depending on the market place - Dedicate a percentage of time to developing relationship with external COIs including attorneys, CPAs, Physician Recruiters, Medical Professionals, Real Estate agents, etc. Meet one-on-one, host seminars/mixers, plan collaborative events, etc. with the goal of deepen relationships and encouraging the sharing of prospect referrals. Represent the Bank at community civic club and service club events Develop a Business Plan which details yearly & quarterly new client, lending & wealth goals with action plan for achievement of these goals. Take pride in exceeding goals as assigned by management and maintain accountability for client acquisition, growth and retention. Track all Client, Prospect, Internal Customer & Internal Customer interaction and pertinent information in Salesforce. Maintain up-to-date calendar & pipeline reports including monthly mortgage report. Depending on the market place - Dedicate a percentage of time on the road traveling to meet with internal and external customers; stay in contact with office and other clients via laptop computer, i-pad and cellular phone. May have to call on clients at home during evenings and weekends, as needed/required to meet their service requests. Requirements: Qualifications, Knowledge and Skills: Five years of retail banking experience preferred. Additional experience in sales or marketing, trust department products and consumer lending products preferred. Previous Private Banking Experience preferred. Bachelor's Degree in Business Administration, Finance, Banking or equivalent work experience; additional training provided by financial institution. Series 7 registered representative and Series 63 brokerage licenses preferred. Excellent relationship management, client service and communication skills are a prerequisite as well as an entrepreneurial orientation. Strong ethics and integrity is crucial as work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. A significant level of trust and diplomacy is required, in addition to being courteous and having tact. Work may involve motivating or influencing others. Outside contacts are important and ability to foster sound relationships with other entities (lawyers, accountants, etc.) is necessary. Strong sales experience; experience dealing with public accounting and law firms helpful. Good knowledge of consumer banking, credit and business banking services; basic experience handling trusts, investments, tax insurance, real estate management, estate planning and financial planning, credit training preferred. Solid Computer literacy (Word, Excel, PowerPoint and CRM) with accurate data entry skills; proficient knowledge of working with spreadsheet and creating formulas. Ability to become proficient in use of specific software required for position. A high level of initiative, thoroughness, accuracy and organizational skills required. Ability to be a self-starter and work without direct supervision. Detail oriented with strong analytical skills. High level of confidentiality required. Excellent oral and written communication skills. Ability to manage multiple priorities/projects with varied deadlines. Pay Transparency Nondiscrimination Provision: Opportunity Employer EEOC M/F/D/V This Position Description is not a complete statement of all duties and responsibilities comprising this position.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI8d55ecf7d5-
10/22/2025
Full time
Civista Bank Description: Position Purpose: Responsible for management and growth of long-term profitable relationships with high-net worth individuals ($1Million in investable assets and above), medical professionals and emerging affluent clientele using high touch banking, financial planning, credit and other financial solutions. Key Accountabilities, Responsibilities and Expectations: Understand the needs of wealthy clients and cater to those requirements. Depending on the market place - Dedicate a percentage of time to existing clients, providing a superior client service experience and specifically addressing the comprehensive holistic needs of each individual client with banking options, wealth strategies, and lending solutions. Open, close and service client deposit accounts; Coordinate and follow through on client requests for products and services (i.e., open/close accounts, check orders, credit drawdowns/pay downs, credit card requests, etc.), take consumer loan applications and process loan documents; sell investment products and provide financial advice (Series 7 and Series 63 licenses preferred), or refer client to appropriate department. Confidentially manage daily client transactions and inquiries accurately, within established deadlines and in accordance with firm business policies and procedures, as well as applicable FINRA and other federal regulations. Provide high quality, high touch service to Private Banking clients. Responsible for monitoring and maintaining client accounts across complex structures and a wide variety of products. Acts as a trusted advisor, provide solid solutions and simplifies the client's life to achieve financial goals. Use deep knowledge of the relationship and available sales tools / reports to independently identify and execute cross-sell and up-sell opportunities. Resolve client problems as needed/warranted and other duties as needed Monitor and manage existing credit relationships. Build and manage lifelong client relationships with a certain number of high net-worth individuals (generally 75 - 125 account relationships). Depending on the market place - Dedicate a percentage of time to prospecting and new client acquisition. Develop internal and external referral sources to cultivate prospect opportunities. Depending on the market place - Dedicate a percentage of time to developing relationship with internal clients including mortgage/consumer/commercial lenders, business bankers, branch leaders and wealth managers. Attend all sales team meeting. Refer clients to trust and investment management department; commercial/consumer loan department and wealth management as the need presents itself Research, follow-up and resolve client inquiries and issues through effective interaction with clients, advisors, product partners, branch/operations teams and other staff in a timely and professional manner. Work within a team environment with trust and investment personnel, commercial/consumer lending personnel, and retail staff in order to provide optimal client service. Depending on the market place - Dedicate a percentage of time to developing relationship with external COIs including attorneys, CPAs, Physician Recruiters, Medical Professionals, Real Estate agents, etc. Meet one-on-one, host seminars/mixers, plan collaborative events, etc. with the goal of deepen relationships and encouraging the sharing of prospect referrals. Represent the Bank at community civic club and service club events Develop a Business Plan which details yearly & quarterly new client, lending & wealth goals with action plan for achievement of these goals. Take pride in exceeding goals as assigned by management and maintain accountability for client acquisition, growth and retention. Track all Client, Prospect, Internal Customer & Internal Customer interaction and pertinent information in Salesforce. Maintain up-to-date calendar & pipeline reports including monthly mortgage report. Depending on the market place - Dedicate a percentage of time on the road traveling to meet with internal and external customers; stay in contact with office and other clients via laptop computer, i-pad and cellular phone. May have to call on clients at home during evenings and weekends, as needed/required to meet their service requests. Requirements: Qualifications, Knowledge and Skills: Five years of retail banking experience preferred. Additional experience in sales or marketing, trust department products and consumer lending products preferred. Previous Private Banking Experience preferred. Bachelor's Degree in Business Administration, Finance, Banking or equivalent work experience; additional training provided by financial institution. Series 7 registered representative and Series 63 brokerage licenses preferred. Excellent relationship management, client service and communication skills are a prerequisite as well as an entrepreneurial orientation. Strong ethics and integrity is crucial as work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. A significant level of trust and diplomacy is required, in addition to being courteous and having tact. Work may involve motivating or influencing others. Outside contacts are important and ability to foster sound relationships with other entities (lawyers, accountants, etc.) is necessary. Strong sales experience; experience dealing with public accounting and law firms helpful. Good knowledge of consumer banking, credit and business banking services; basic experience handling trusts, investments, tax insurance, real estate management, estate planning and financial planning, credit training preferred. Solid Computer literacy (Word, Excel, PowerPoint and CRM) with accurate data entry skills; proficient knowledge of working with spreadsheet and creating formulas. Ability to become proficient in use of specific software required for position. A high level of initiative, thoroughness, accuracy and organizational skills required. Ability to be a self-starter and work without direct supervision. Detail oriented with strong analytical skills. High level of confidentiality required. Excellent oral and written communication skills. Ability to manage multiple priorities/projects with varied deadlines. Pay Transparency Nondiscrimination Provision: Opportunity Employer EEOC M/F/D/V This Position Description is not a complete statement of all duties and responsibilities comprising this position.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI8d55ecf7d5-
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Senior AML Investigations Trainer provides end to end learning services, and management for all first line of defense compliance processes, including Transaction Monitoring, Enhanced Due Diligence, Screening and Complaints. The team is responsible for the facilitation, development, implementation and evaluation of all learning deliverables spanning new hire/cross skilling, change management and performance improvement. What you'll be doing (ie. job duties): You should have a strong understanding of regulatory and legal requirements related to compliance, such as: Transaction Monitoring, Sanctions, Anti-Money Laundering, and/or privacy. You will support the Compliance TMS training program: enabling the team's strategic vision by designing and developing content, ongoing deployment and maintenance of the program, measuring program success, and soliciting feedback for future iterations. You will own pulling and analyzing metrics related to your training program You will work with the Compliance L&D Lead to support L&D's book of work and priority initiatives You will support ad hoc projects and initiatives for the Compliance training team You will ensure your training program is aligned with regulatory and legal requirements You will maintain multiple training program asset types: elearning courses, instructor led resources, nesting process documents/trackers, training calendars, etc. You will collaborate with multiple internal teams (Workforce Management, Vendor Management, Operations, Compliance etc) for training program feedback, to obtain required sign-offs, and for support with ongoing training deployments You will manage multiple projects and deployments simultaneously, owning all aspects of resource coordination, timelines, deliverables, and goals. You will work in tools like: Articulate, Docebo, Jira, Looker, Slack, and Gsuite products. What we look for in you (ie. job requirements): Minimum 2 years of formal experience training AML, Fraud or other Compliance-related pillars. Proven track record of successfully managing complex projects with multiple stakeholders and delivering high-quality results within deadlines. Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization. Strong analytical and problem-solving skills, with the ability to identify training needs, evaluate training effectiveness, and recommend improvements. Ability to work independently and as part of a team, with a high level of self-motivation and accountability. Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines. Experience working with outsourced partners in deploying training and managing training performance globally. Flexibility and ability to travel to Business Process Outsourcing (BPO) offices domestically if required. Note: This role requires full-time, in-office presence at our Charlotte location. In order to support the 24/7 nature of cryptocurrency, shifts may include weekend and night. P64184 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $99,365 to $99,365 + target bonus + target equity + benefits (including medical, dental, vision and 401(k . Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations at to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations at
10/21/2025
Full time
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Senior AML Investigations Trainer provides end to end learning services, and management for all first line of defense compliance processes, including Transaction Monitoring, Enhanced Due Diligence, Screening and Complaints. The team is responsible for the facilitation, development, implementation and evaluation of all learning deliverables spanning new hire/cross skilling, change management and performance improvement. What you'll be doing (ie. job duties): You should have a strong understanding of regulatory and legal requirements related to compliance, such as: Transaction Monitoring, Sanctions, Anti-Money Laundering, and/or privacy. You will support the Compliance TMS training program: enabling the team's strategic vision by designing and developing content, ongoing deployment and maintenance of the program, measuring program success, and soliciting feedback for future iterations. You will own pulling and analyzing metrics related to your training program You will work with the Compliance L&D Lead to support L&D's book of work and priority initiatives You will support ad hoc projects and initiatives for the Compliance training team You will ensure your training program is aligned with regulatory and legal requirements You will maintain multiple training program asset types: elearning courses, instructor led resources, nesting process documents/trackers, training calendars, etc. You will collaborate with multiple internal teams (Workforce Management, Vendor Management, Operations, Compliance etc) for training program feedback, to obtain required sign-offs, and for support with ongoing training deployments You will manage multiple projects and deployments simultaneously, owning all aspects of resource coordination, timelines, deliverables, and goals. You will work in tools like: Articulate, Docebo, Jira, Looker, Slack, and Gsuite products. What we look for in you (ie. job requirements): Minimum 2 years of formal experience training AML, Fraud or other Compliance-related pillars. Proven track record of successfully managing complex projects with multiple stakeholders and delivering high-quality results within deadlines. Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization. Strong analytical and problem-solving skills, with the ability to identify training needs, evaluate training effectiveness, and recommend improvements. Ability to work independently and as part of a team, with a high level of self-motivation and accountability. Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines. Experience working with outsourced partners in deploying training and managing training performance globally. Flexibility and ability to travel to Business Process Outsourcing (BPO) offices domestically if required. Note: This role requires full-time, in-office presence at our Charlotte location. In order to support the 24/7 nature of cryptocurrency, shifts may include weekend and night. P64184 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $99,365 to $99,365 + target bonus + target equity + benefits (including medical, dental, vision and 401(k . Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations at to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations at
This role operates on a 3-day in-office and 2-day remote schedule. This role also offers a relocation packag e- US-based applicants only. Summary: Responsible and accountable for defining and implementing an overall service and support vision for both brokerage (NMIS) and advisory (WMC) business. Primary Duties & Responsibilities: Provide representation and advocacy for Account onboarding, transfers, Account updates and features, Top Advisors, Brokerage Services, and Advisory Services in cross-departmental project teams focusing on compliance, supervision, regulatory issues, marketing and sales strategies, cross-selling, and financial security planning. Work across all Wealth Management product lines (Advisory, Brokerage Qualified Plans) and across both product development and product competition/positioning to achieve the objectives of Investment Client Services (ICS). Work closely with members of the field force to provide a competitive experience in relation to service, account opening, transfers, account updates, and rep reassignments. Involves close interaction with Wealth Business and Field Committees. Will participate in the development and operational execution/vision of new features with Pershing, including account opening, transfers, and account updates. Responsible for the execution of account opening, updates, transfers, features, and ongoing support Responsible for the review, enforcement, and adherence to rules, laws, and regulations as they apply to account opening, updates, transfers, and customer interactions. Effectively plan, manage, staff, and direct the implementation of special departmental and cross-departmental projects. Lead within the Investment Client Services (ICS) division by attracting and retaining high-quality talent and fostering a culture of continuous learning, collaboration, and teamwork. Provide coaching and feedback, engage employees to strive for excellence, and grow future leaders. Partners with key home office divisions/departments to drive improvements that address opportunities in the integration of investment products into a company-wide approach focused on meeting field and customer needs. Leads large and complex efforts with key partners to develop new or enhance existing products and features, including developing the strategy for project execution, working with project management, technical, compensation, investment, and regulatory experts in an ongoing effort to offer competitive investment products. Accountable for managing business decisions that impact scope, risk, business value, schedule, and budget. Participate in department-wide prioritization process. Accountable for partnering across the home office on regulatory issues impacting assigned products. Ensure products, programs, and processes appropriately address compliance concerns. Manages a team of people leaders and is responsible for their growth and development. Proactively review and plan resource needs. Participate as a representative and voting member for oversight and regulatory committees across NMIS and WMC. Responsible for review, interpretation, and adherence to rules, laws, and regulations as they apply to investment operations. Liaison for regulatory audits, internal audits, and legal requests. Key representative for BCP plans for Investment Client Services (ICS). Knowledge, Skills & Abilities: College degree (advanced degree preferred). Demonstrated understanding of the Wealth Management industry, especially in the areas of product, pricing, marketing, customer preferences, marketplace standards, broker-dealer offerings, future trends, and servicing. Demonstrated project management ability and a high level of knowledge regarding advisory and brokerage products. Experience in managing external business relationships with proven results. Demonstrated ability to analyze marketing, financial, and consumer data and information to create, develop, and implement workable solutions that meet customer needs and achieve financial targets. Strong written and oral skills. Experience in interacting with the field force. People management experience with proven leadership and decision-making skills. FINRA Series 7 and 24 are a must . This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 24 - FINRA, Series 7 - FINRA Compensation Range: Pay Range - Start: $149,380.00 Pay Range - End: $277,420.00 Geographic Specific Pay Structure: We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups PandoLogic. Category:Finance,
10/21/2025
Full time
This role operates on a 3-day in-office and 2-day remote schedule. This role also offers a relocation packag e- US-based applicants only. Summary: Responsible and accountable for defining and implementing an overall service and support vision for both brokerage (NMIS) and advisory (WMC) business. Primary Duties & Responsibilities: Provide representation and advocacy for Account onboarding, transfers, Account updates and features, Top Advisors, Brokerage Services, and Advisory Services in cross-departmental project teams focusing on compliance, supervision, regulatory issues, marketing and sales strategies, cross-selling, and financial security planning. Work across all Wealth Management product lines (Advisory, Brokerage Qualified Plans) and across both product development and product competition/positioning to achieve the objectives of Investment Client Services (ICS). Work closely with members of the field force to provide a competitive experience in relation to service, account opening, transfers, account updates, and rep reassignments. Involves close interaction with Wealth Business and Field Committees. Will participate in the development and operational execution/vision of new features with Pershing, including account opening, transfers, and account updates. Responsible for the execution of account opening, updates, transfers, features, and ongoing support Responsible for the review, enforcement, and adherence to rules, laws, and regulations as they apply to account opening, updates, transfers, and customer interactions. Effectively plan, manage, staff, and direct the implementation of special departmental and cross-departmental projects. Lead within the Investment Client Services (ICS) division by attracting and retaining high-quality talent and fostering a culture of continuous learning, collaboration, and teamwork. Provide coaching and feedback, engage employees to strive for excellence, and grow future leaders. Partners with key home office divisions/departments to drive improvements that address opportunities in the integration of investment products into a company-wide approach focused on meeting field and customer needs. Leads large and complex efforts with key partners to develop new or enhance existing products and features, including developing the strategy for project execution, working with project management, technical, compensation, investment, and regulatory experts in an ongoing effort to offer competitive investment products. Accountable for managing business decisions that impact scope, risk, business value, schedule, and budget. Participate in department-wide prioritization process. Accountable for partnering across the home office on regulatory issues impacting assigned products. Ensure products, programs, and processes appropriately address compliance concerns. Manages a team of people leaders and is responsible for their growth and development. Proactively review and plan resource needs. Participate as a representative and voting member for oversight and regulatory committees across NMIS and WMC. Responsible for review, interpretation, and adherence to rules, laws, and regulations as they apply to investment operations. Liaison for regulatory audits, internal audits, and legal requests. Key representative for BCP plans for Investment Client Services (ICS). Knowledge, Skills & Abilities: College degree (advanced degree preferred). Demonstrated understanding of the Wealth Management industry, especially in the areas of product, pricing, marketing, customer preferences, marketplace standards, broker-dealer offerings, future trends, and servicing. Demonstrated project management ability and a high level of knowledge regarding advisory and brokerage products. Experience in managing external business relationships with proven results. Demonstrated ability to analyze marketing, financial, and consumer data and information to create, develop, and implement workable solutions that meet customer needs and achieve financial targets. Strong written and oral skills. Experience in interacting with the field force. People management experience with proven leadership and decision-making skills. FINRA Series 7 and 24 are a must . This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 24 - FINRA, Series 7 - FINRA Compensation Range: Pay Range - Start: $149,380.00 Pay Range - End: $277,420.00 Geographic Specific Pay Structure: We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups PandoLogic. Category:Finance,
Vice President of Human Resources Location: 100% On-Site Corporate Headquarters in Edina, MN Compensation: $200,000-$300,000 base salary + comprehensive benefits and paid time off Reports to: Chief Executive Officer and Executive Leadership Team About the Company We are a high-growth corporate services firm providing workforce, HR, and operational consulting to over 50 cannabis retail locations and several manufacturing and transportation and delivery companies across multiple states. Our group manages complex organizational scale on behalf of our partners, offering best-in-class staffing solutions, compliance oversight, and performance systems that enable operational excellence at every level. About the Role The Vice President of Human Resources (VPHR) will lead the full spectrum of people strategy for the organization on behalf of our clients - encompassing Talent Acquisition, Human Resources, Workforce Planning, People Analytics, and Learning & Development. This role is designed for a strategic builder and data-driven operator who thrives in an extremely fast-paced, multi-entity environment. You will oversee the infrastructure that powers workforce scalability, cultural alignment, and leadership development across dozens of client organizations. You will work directly with the C-suite to ensure that people operations are tightly integrated with business performance, growth forecasting, and compliance frameworks. Key Responsibilities 1. Talent Acquisition & Workforce Planning Lead all recruiting, workforce forecasting, and staffing pipelines across corporate, retail, and field operations. Implement advanced analytics and systems integrations within Greenhouse ATS and Wurk HRIS platforms to enable real-time visibility into hiring metrics and capacity planning. Collaborate with Finance and Operations to forecast hiring needs based on store openings, client expansion, and seasonal trends. Build scalable recruiting playbooks, interview frameworks, and training for the internal TA team to drive quality and speed of hire. 2. Human Resources & Compliance Oversee all HR operations - including payroll, benefits, employee relations, and compliance - across multiple states and business units. Create standardized HR policies, procedures, and reporting to support organizational consistency and risk management. Lead employee engagement, performance calibration, and total rewards strategy to ensure alignment with company goals and financial health. Drive operational excellence through automation, accuracy, and policy adherence. 3. People Analytics & Systems Build a data-driven People Operations infrastructure that connects HRIS, ATS, and finance data into a unified reporting system. Design and maintain dashboards tracking metrics such as headcount growth, turnover trends, time-to-fill, cost per hire, and engagement indicators. Use predictive analytics to identify talent risks and inform decision-making across leadership teams. Introduce KPIs that measure workforce productivity, leadership effectiveness, and organizational health. 4. Learning, Development & Organizational Growth Develop a scalable, tiered learning system that supports employee onboarding, compliance training, leadership development, and cross-department skill growth. Partner with operational leaders to embed L&D initiatives into each function's strategic roadmap. Design programs that identify and develop high-potential talent for future leadership roles. Oversee implementation of company-wide training platforms and content libraries. 5. Leadership, Culture & Strategy Serve as a trusted advisor to the C-suite on organizational structure, succession planning, and workforce strategy. Champion a culture of accountability, growth, and excellence across all levels of the company. Facilitate communication and collaboration across divisions, ensuring transparency and alignment between field teams and headquarters. Build a People Operations team known for innovation, responsiveness, and reliability. Ideal Candidate Profile You are a sophisticated, systems-minded people leader who has scaled organizations through operational clarity and human capital excellence. You bring a strong command of analytics, structure, and executive influence. Qualifications: 10-15+ years of progressive HR and Talent leadership, with at least 5 years in a senior or executive capacity. Proven success leading TA, HR, and L&D under one cohesive strategy. Experience with multi-state or multi-entity operations (retail, consumer, hospitality or manufacturing industries preferred). Deep familiarity with ATS/HRIS platforms (Greenhouse, Wurk, Sage or comparable systems). Strong business acumen - able to tie people strategy directly to growth, profitability, and compliance outcomes. Exceptional communication and leadership presence. Performance Outcomes Accelerated hiring velocity with measurable improvement in quality of hire. Enhanced retention and engagement across client organizations. Real-time people analytics dashboard deployed within the first three months. Fully operational training and development framework within the first six months. Increased organizational efficiency and leadership readiness through scalable people systems. Why Join Us This is a defining executive opportunity to shape the people strategy for a national portfolio of emerging and mature companies. As Vice President of Human Resources, you will design the systems, culture, and leadership architecture that will define the next decade of growth - working alongside a high-performing executive team that values innovation, data, and operational excellence.
10/21/2025
Full time
Vice President of Human Resources Location: 100% On-Site Corporate Headquarters in Edina, MN Compensation: $200,000-$300,000 base salary + comprehensive benefits and paid time off Reports to: Chief Executive Officer and Executive Leadership Team About the Company We are a high-growth corporate services firm providing workforce, HR, and operational consulting to over 50 cannabis retail locations and several manufacturing and transportation and delivery companies across multiple states. Our group manages complex organizational scale on behalf of our partners, offering best-in-class staffing solutions, compliance oversight, and performance systems that enable operational excellence at every level. About the Role The Vice President of Human Resources (VPHR) will lead the full spectrum of people strategy for the organization on behalf of our clients - encompassing Talent Acquisition, Human Resources, Workforce Planning, People Analytics, and Learning & Development. This role is designed for a strategic builder and data-driven operator who thrives in an extremely fast-paced, multi-entity environment. You will oversee the infrastructure that powers workforce scalability, cultural alignment, and leadership development across dozens of client organizations. You will work directly with the C-suite to ensure that people operations are tightly integrated with business performance, growth forecasting, and compliance frameworks. Key Responsibilities 1. Talent Acquisition & Workforce Planning Lead all recruiting, workforce forecasting, and staffing pipelines across corporate, retail, and field operations. Implement advanced analytics and systems integrations within Greenhouse ATS and Wurk HRIS platforms to enable real-time visibility into hiring metrics and capacity planning. Collaborate with Finance and Operations to forecast hiring needs based on store openings, client expansion, and seasonal trends. Build scalable recruiting playbooks, interview frameworks, and training for the internal TA team to drive quality and speed of hire. 2. Human Resources & Compliance Oversee all HR operations - including payroll, benefits, employee relations, and compliance - across multiple states and business units. Create standardized HR policies, procedures, and reporting to support organizational consistency and risk management. Lead employee engagement, performance calibration, and total rewards strategy to ensure alignment with company goals and financial health. Drive operational excellence through automation, accuracy, and policy adherence. 3. People Analytics & Systems Build a data-driven People Operations infrastructure that connects HRIS, ATS, and finance data into a unified reporting system. Design and maintain dashboards tracking metrics such as headcount growth, turnover trends, time-to-fill, cost per hire, and engagement indicators. Use predictive analytics to identify talent risks and inform decision-making across leadership teams. Introduce KPIs that measure workforce productivity, leadership effectiveness, and organizational health. 4. Learning, Development & Organizational Growth Develop a scalable, tiered learning system that supports employee onboarding, compliance training, leadership development, and cross-department skill growth. Partner with operational leaders to embed L&D initiatives into each function's strategic roadmap. Design programs that identify and develop high-potential talent for future leadership roles. Oversee implementation of company-wide training platforms and content libraries. 5. Leadership, Culture & Strategy Serve as a trusted advisor to the C-suite on organizational structure, succession planning, and workforce strategy. Champion a culture of accountability, growth, and excellence across all levels of the company. Facilitate communication and collaboration across divisions, ensuring transparency and alignment between field teams and headquarters. Build a People Operations team known for innovation, responsiveness, and reliability. Ideal Candidate Profile You are a sophisticated, systems-minded people leader who has scaled organizations through operational clarity and human capital excellence. You bring a strong command of analytics, structure, and executive influence. Qualifications: 10-15+ years of progressive HR and Talent leadership, with at least 5 years in a senior or executive capacity. Proven success leading TA, HR, and L&D under one cohesive strategy. Experience with multi-state or multi-entity operations (retail, consumer, hospitality or manufacturing industries preferred). Deep familiarity with ATS/HRIS platforms (Greenhouse, Wurk, Sage or comparable systems). Strong business acumen - able to tie people strategy directly to growth, profitability, and compliance outcomes. Exceptional communication and leadership presence. Performance Outcomes Accelerated hiring velocity with measurable improvement in quality of hire. Enhanced retention and engagement across client organizations. Real-time people analytics dashboard deployed within the first three months. Fully operational training and development framework within the first six months. Increased organizational efficiency and leadership readiness through scalable people systems. Why Join Us This is a defining executive opportunity to shape the people strategy for a national portfolio of emerging and mature companies. As Vice President of Human Resources, you will design the systems, culture, and leadership architecture that will define the next decade of growth - working alongside a high-performing executive team that values innovation, data, and operational excellence.
Position Title: Compliance Officer- Fintech Services Locations: Rockford_IL Time Type: Full time Req ID: JR1016-Rockford_IL At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions. For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel. You might say we're unlike any other bank. And you'd be right." At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $100,000-$145,000 Position Summary This role will be responsible for leading and overseeing the compliance efforts of third-party programs, including Banking-as-a-Service (BaaS, or Fintech relationships), throughout the life cycle of the programs. The Compliance Officer-BaaS will report to the Fintech Services Manager and will serve as adviser to the Director of Banking as a Service, Chief Compliance Officer and executive management on appropriate measures to be taken to ensure ongoing regulatory compliance as the Company responds to changing market conditions. This is a leadership role that will also provide compliance expertise and guidance on bank-wide projects and initiatives, ensuring adherence to laws, regulations, and ethical standards. Primary Accountabilities People Manages a team of professionals in a customer-centric culture to excel in a fast-paced environment. Coaches, develops, and conducts performance management activities with direct and indirect reports. Identifies high-potential employees for advanced training and development opportunities. Effectively manages poor performers. Third-Party Compliance Monitoring and Advisory Evaluates and monitors third-party vendor performance to ensure compliance with regulatory requirements, contractual obligations, bank, and industry standards. Evaluates contracts with vendors, emphasizing compliance aspects and risk management. Leads Fintech Partnership Oversight. Provides compliance expertise and guidance on bank wide projects to include Fintech oversight and BaaS as well as new product and system offerings. Identifies and analyzes risks associated with new and existing Fintech Leads, third-parties, third-party products, product channels and significant changes in existing products are properly evaluated and adequately communicated. Ensures that Project Teams, Fintech Leads, and BaaS partners develop and apply policies and procedures with a view to meeting our standards of integrity, as well as federal, state and local legislation and regulations. Maintains policy and standards for consumer & commercial compliance across all Fintech partnerships. Advisory on Third-Party Compliance, advising on potential risks. Serves as the subject matter expert on compliance issues related to third-party relationships. Advises senior management on potential risks and mitigation strategies in the realm of third-party relationships. Collaborates with other departments to direct compliance issues to appropriate existing channels for investigation and resolution. Collaborates with other departments to develop and implement policies and procedures that ensure compliance with federal and state laws and regulations. Reporting, Analysis and Documentation Assists with CRA and Fair Lending data collection and analysis to ensure that third-party CRA and fair lending efforts are aligned with bank-wide goals and expectations. Gathers trends and analyzes complaint data and event escalations from third parties, ensuring appropriate corrective actions are taken. Prepares internal risk assessments of individual third-party relationships as well as the BaaS program overall. Prepares and presents comprehensive reports to keep senior management informed of the operations, progress, and effectiveness of third-parties compliance programs. Ensures meticulous documentation of all third-party transactions and compliance measures for audit purposes. Builds and maintains strong relationships with key stakeholders and team members within the bank and with third-party bank partners. Other The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Bachelor's degree in finance, Risk Management, Business Administration or a related field preferred. 8+ years of demonstrated experience in banking compliance. Minimum of 3 years of experience leading teams with demonstrated success coaching and motivating team members. Proven ability to collaborate effectively and execute tasks within the designated areas of responsibility. Comprehensive understanding of federal and state banking regulations. Compliance professional certifications required. CRCM (Certified Regulatory Compliance Manager) or equivalent. Banking as a Service and Fintech experience is preferred but not required. Requires up to 10% travel to various locations and company branches and third-party locations across the country. Required to meet multiple priorities and project due dates. Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence. Excellent organizational and time management skills. Ability to deal with complex problems involving multiple facets and variables in non-standardized situations. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT PI73f6e5cea6-
10/18/2025
Full time
Position Title: Compliance Officer- Fintech Services Locations: Rockford_IL Time Type: Full time Req ID: JR1016-Rockford_IL At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions. For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel. You might say we're unlike any other bank. And you'd be right." At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $100,000-$145,000 Position Summary This role will be responsible for leading and overseeing the compliance efforts of third-party programs, including Banking-as-a-Service (BaaS, or Fintech relationships), throughout the life cycle of the programs. The Compliance Officer-BaaS will report to the Fintech Services Manager and will serve as adviser to the Director of Banking as a Service, Chief Compliance Officer and executive management on appropriate measures to be taken to ensure ongoing regulatory compliance as the Company responds to changing market conditions. This is a leadership role that will also provide compliance expertise and guidance on bank-wide projects and initiatives, ensuring adherence to laws, regulations, and ethical standards. Primary Accountabilities People Manages a team of professionals in a customer-centric culture to excel in a fast-paced environment. Coaches, develops, and conducts performance management activities with direct and indirect reports. Identifies high-potential employees for advanced training and development opportunities. Effectively manages poor performers. Third-Party Compliance Monitoring and Advisory Evaluates and monitors third-party vendor performance to ensure compliance with regulatory requirements, contractual obligations, bank, and industry standards. Evaluates contracts with vendors, emphasizing compliance aspects and risk management. Leads Fintech Partnership Oversight. Provides compliance expertise and guidance on bank wide projects to include Fintech oversight and BaaS as well as new product and system offerings. Identifies and analyzes risks associated with new and existing Fintech Leads, third-parties, third-party products, product channels and significant changes in existing products are properly evaluated and adequately communicated. Ensures that Project Teams, Fintech Leads, and BaaS partners develop and apply policies and procedures with a view to meeting our standards of integrity, as well as federal, state and local legislation and regulations. Maintains policy and standards for consumer & commercial compliance across all Fintech partnerships. Advisory on Third-Party Compliance, advising on potential risks. Serves as the subject matter expert on compliance issues related to third-party relationships. Advises senior management on potential risks and mitigation strategies in the realm of third-party relationships. Collaborates with other departments to direct compliance issues to appropriate existing channels for investigation and resolution. Collaborates with other departments to develop and implement policies and procedures that ensure compliance with federal and state laws and regulations. Reporting, Analysis and Documentation Assists with CRA and Fair Lending data collection and analysis to ensure that third-party CRA and fair lending efforts are aligned with bank-wide goals and expectations. Gathers trends and analyzes complaint data and event escalations from third parties, ensuring appropriate corrective actions are taken. Prepares internal risk assessments of individual third-party relationships as well as the BaaS program overall. Prepares and presents comprehensive reports to keep senior management informed of the operations, progress, and effectiveness of third-parties compliance programs. Ensures meticulous documentation of all third-party transactions and compliance measures for audit purposes. Builds and maintains strong relationships with key stakeholders and team members within the bank and with third-party bank partners. Other The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Bachelor's degree in finance, Risk Management, Business Administration or a related field preferred. 8+ years of demonstrated experience in banking compliance. Minimum of 3 years of experience leading teams with demonstrated success coaching and motivating team members. Proven ability to collaborate effectively and execute tasks within the designated areas of responsibility. Comprehensive understanding of federal and state banking regulations. Compliance professional certifications required. CRCM (Certified Regulatory Compliance Manager) or equivalent. Banking as a Service and Fintech experience is preferred but not required. Requires up to 10% travel to various locations and company branches and third-party locations across the country. Required to meet multiple priorities and project due dates. Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence. Excellent organizational and time management skills. Ability to deal with complex problems involving multiple facets and variables in non-standardized situations. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT PI73f6e5cea6-
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Company: CVS Health Jersey City Distribution Center Job Code: 417148 Posting Dates: December 11, 2024 - January 5, :59 PM Department: Receiving Position: Machine Putaway - Equipment Operator Location Code # DC047 Req ID: Job Type: Full Time 40 hours per week position - Monday to Friday Shift Hours: First Shift - 6:00 AM - 2:00 PM Work Location: In person, ability to commute to Jersey City, NJ 07306 (Required) Join Our Team at CVS Health's Brand-New Bulk Distribution Center! We are thrilled to announce the opening of our brand-new bulk distribution center in Jersey City. This cutting-edge facility is a key part of our expansion and represents a significant investment in our community and our future. Why You'll Love Working Here: Be Part of Something Big: Our new distribution center is designed to modernize and optimize our operations and set new standards in efficiency, innovation, and customer satisfaction. Join us at the forefront of this exciting journey! Modern Work Environment: Work in a brand-new facility equipped with the latest technology and amenities. Experience a clean, safe, and dynamic workplace. Career Growth Opportunities: As we expand, so do your opportunities. We are committed to promoting from within and providing our team members with the tools and training they need to succeed. Amazing Culture: At CVS, we bring our established Heart at Work Behaviors creating an engaging, respectful, and inclusive atmosphere where our colleagues reflect the diversity of our community and customers. Position Summary: A Brief Overview: Maintains certification in operating wire-guided power equipment and utilizes radio frequency units. (Outlined below are the job overviews for both available Equipment positions.) Machine Putaway - Equipment Operator what the job intel's : Conducts routine technical support tasks for the RX Equipment area under general supervision and communicates deviations from expected outcomes to internal team. Gathers feedback from employees across the company to ensure the technical support function is responsive to business needs. Receives control drugs and cooler drugs based on priority, counting the number of cartons and pallets in each delivery. Performs preliminary safety checks of assigned equipment prior to daily operation. Notes and corrects discrepancies that occur while retrieving merchandise from various locations. Makes sure control drugs that require verification by another receive stay with product while moving into the control area. Takes direction to execute techniques, processes, and responsibilities. Safely operate power equipment to transport pallets from the warehouse receiving dock to proper warehouse destinations. Power Equipment machinery: including but not limited to a (order-picker), freight runner, reach truck. Required Qualifications for the Machine Putaway - Equipment Operator: Ability to walk, stand, pull, climb, bend, reach, and stoop for an extended period of time. Occasional medium lifting requirements (0-20 lbs.) and an occasional heavy lifting requirement (up to 75 lbs.). Ability to exercise sound judgement and work independently with minimal supervision. Ability to read, write, and count accurately. Good written and verbal communication skills. Ability to communicate clearly, concisely, and professionally (courteous and cordial). Basic computer skills Basic awareness of problem solving and decision-making skills. Ability to work in a fast-paced environment. Proven ability to be a collaborator who is comfortable working in a team-based environment. Ability to work with different levels of colleagues with focus on customer service. Ability to act competently in emergencies Ability to maintain strict confidentiality. Ability to work safely with and around operating mechanical systems. Ability to work a flexible schedule or overtime as required, to include shift rotation. Ability to maintain predictable and reliable attendance Has a sense of organization and cleanliness regarding work area Must willing to become certified on all equipment needed to complete job task (we will certify in-house) 0-2 years of previous warehouse experience is preferred. Perform other duties as assigned by supervisor/manager/senior leadership. Machine Let Down - Equipment Operator what the job intel's : Maintains equipment/warehouse operations under general supervision and communicates deviations from expected outcomes to internal teams. Collects feedback from employees across the company to ensure the technical support function is responsive to business needs. Documents warehouse maintenance activities to ensure replenishment of inventories. Defines the operational strategy to the warehouse department and instructs equipment operators on how to maneuver heavy equipment into loading or unloading position. Organizes warehouse facilities and utilizes power equipment to move and stack pallets and freight around the warehouse. Communicates with equipment operators, contractors, and inspectors on obstacles or challenges within the day-to-day operations. Monitors operator associates, delegates tasks, and revises schedules depending on daily and/or weekly plans. Performs preventative maintenance procedures on hydraulic components and vehicle or stationary equipment to ensure maximum reliability. Determines the scope of maintenance work required for heavy equipment, trucks, and trailers. Required Qualifications for the Machine Let Down - Equipment Operator: Ability to walk, stand, pull, climb, bend, reach, and stoop for an extended period of time. Occasional medium lifting requirements (0-20 lbs.) and an occasional heavy lifting requirement (up to 75 lbs.). Ability to exercise sound judgement and work independently with minimal supervision. Ability to read, write, and count accurately. Good written and verbal communication skills. Ability to communicate clearly, concisely, and professionally (courteous and cordial). Basic computer skills Basic awareness of problem solving and decision-making skills. Ability to work in a fast-paced environment. Proven ability to be a collaborator who is comfortable working in a team-based environment. Ability to work with different levels of colleagues with focus on customer service. Ability to act competently in emergencies Ability to maintain strict confidentiality. Ability to work safely with and around operating mechanical systems. Ability to work a flexible schedule or overtime as required, to include shift rotation. Ability to maintain predictable and reliable attendance Has a sense of organization and cleanliness regarding work area Must willing to become certified on all equipment needed to complete job task (we will certify in-house) 0-1 years of previous warehouse experience is preferred. Perform other duties as assigned by supervisor/manager/senior leadership. Education: High School Diploma or equivalent required Pay Range: The typical pay range for this role is: $17.00 - $32.74 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Benefits: Competitive Wages: Earn a competitive hourly wage in a fast paced, rewarding environment and culture. Our distribution center offers wages designed to attract top-tier talent and recognize your hard work and dedication. Health Insurance: Comprehensive medical, dental, and vision insurance plans. Retirement Plans: 401(k) with company match to help you plan for your future. Paid Time Off: Generous vacation, sick leave, and paid holidays. Employee Discounts: Discounts on company products and services. Professional Development: Opportunities for training, certifications, and career advancement. Wellness Programs: Access to wellness programs, including gym memberships and mental health resources. Life and Disability Insurance: Coverage to protect you and your family. Employee Assistance Program (EAP): Support for personal and professional challenges. Tuition Reimbursement: Financial assistance for continuing education. For more detailed information on available benefits, please visit Benefits CVS Health Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $34.15 . click apply for full job details
10/14/2025
Full time
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Company: CVS Health Jersey City Distribution Center Job Code: 417148 Posting Dates: December 11, 2024 - January 5, :59 PM Department: Receiving Position: Machine Putaway - Equipment Operator Location Code # DC047 Req ID: Job Type: Full Time 40 hours per week position - Monday to Friday Shift Hours: First Shift - 6:00 AM - 2:00 PM Work Location: In person, ability to commute to Jersey City, NJ 07306 (Required) Join Our Team at CVS Health's Brand-New Bulk Distribution Center! We are thrilled to announce the opening of our brand-new bulk distribution center in Jersey City. This cutting-edge facility is a key part of our expansion and represents a significant investment in our community and our future. Why You'll Love Working Here: Be Part of Something Big: Our new distribution center is designed to modernize and optimize our operations and set new standards in efficiency, innovation, and customer satisfaction. Join us at the forefront of this exciting journey! Modern Work Environment: Work in a brand-new facility equipped with the latest technology and amenities. Experience a clean, safe, and dynamic workplace. Career Growth Opportunities: As we expand, so do your opportunities. We are committed to promoting from within and providing our team members with the tools and training they need to succeed. Amazing Culture: At CVS, we bring our established Heart at Work Behaviors creating an engaging, respectful, and inclusive atmosphere where our colleagues reflect the diversity of our community and customers. Position Summary: A Brief Overview: Maintains certification in operating wire-guided power equipment and utilizes radio frequency units. (Outlined below are the job overviews for both available Equipment positions.) Machine Putaway - Equipment Operator what the job intel's : Conducts routine technical support tasks for the RX Equipment area under general supervision and communicates deviations from expected outcomes to internal team. Gathers feedback from employees across the company to ensure the technical support function is responsive to business needs. Receives control drugs and cooler drugs based on priority, counting the number of cartons and pallets in each delivery. Performs preliminary safety checks of assigned equipment prior to daily operation. Notes and corrects discrepancies that occur while retrieving merchandise from various locations. Makes sure control drugs that require verification by another receive stay with product while moving into the control area. Takes direction to execute techniques, processes, and responsibilities. Safely operate power equipment to transport pallets from the warehouse receiving dock to proper warehouse destinations. Power Equipment machinery: including but not limited to a (order-picker), freight runner, reach truck. Required Qualifications for the Machine Putaway - Equipment Operator: Ability to walk, stand, pull, climb, bend, reach, and stoop for an extended period of time. Occasional medium lifting requirements (0-20 lbs.) and an occasional heavy lifting requirement (up to 75 lbs.). Ability to exercise sound judgement and work independently with minimal supervision. Ability to read, write, and count accurately. Good written and verbal communication skills. Ability to communicate clearly, concisely, and professionally (courteous and cordial). Basic computer skills Basic awareness of problem solving and decision-making skills. Ability to work in a fast-paced environment. Proven ability to be a collaborator who is comfortable working in a team-based environment. Ability to work with different levels of colleagues with focus on customer service. Ability to act competently in emergencies Ability to maintain strict confidentiality. Ability to work safely with and around operating mechanical systems. Ability to work a flexible schedule or overtime as required, to include shift rotation. Ability to maintain predictable and reliable attendance Has a sense of organization and cleanliness regarding work area Must willing to become certified on all equipment needed to complete job task (we will certify in-house) 0-2 years of previous warehouse experience is preferred. Perform other duties as assigned by supervisor/manager/senior leadership. Machine Let Down - Equipment Operator what the job intel's : Maintains equipment/warehouse operations under general supervision and communicates deviations from expected outcomes to internal teams. Collects feedback from employees across the company to ensure the technical support function is responsive to business needs. Documents warehouse maintenance activities to ensure replenishment of inventories. Defines the operational strategy to the warehouse department and instructs equipment operators on how to maneuver heavy equipment into loading or unloading position. Organizes warehouse facilities and utilizes power equipment to move and stack pallets and freight around the warehouse. Communicates with equipment operators, contractors, and inspectors on obstacles or challenges within the day-to-day operations. Monitors operator associates, delegates tasks, and revises schedules depending on daily and/or weekly plans. Performs preventative maintenance procedures on hydraulic components and vehicle or stationary equipment to ensure maximum reliability. Determines the scope of maintenance work required for heavy equipment, trucks, and trailers. Required Qualifications for the Machine Let Down - Equipment Operator: Ability to walk, stand, pull, climb, bend, reach, and stoop for an extended period of time. Occasional medium lifting requirements (0-20 lbs.) and an occasional heavy lifting requirement (up to 75 lbs.). Ability to exercise sound judgement and work independently with minimal supervision. Ability to read, write, and count accurately. Good written and verbal communication skills. Ability to communicate clearly, concisely, and professionally (courteous and cordial). Basic computer skills Basic awareness of problem solving and decision-making skills. Ability to work in a fast-paced environment. Proven ability to be a collaborator who is comfortable working in a team-based environment. Ability to work with different levels of colleagues with focus on customer service. Ability to act competently in emergencies Ability to maintain strict confidentiality. Ability to work safely with and around operating mechanical systems. Ability to work a flexible schedule or overtime as required, to include shift rotation. Ability to maintain predictable and reliable attendance Has a sense of organization and cleanliness regarding work area Must willing to become certified on all equipment needed to complete job task (we will certify in-house) 0-1 years of previous warehouse experience is preferred. Perform other duties as assigned by supervisor/manager/senior leadership. Education: High School Diploma or equivalent required Pay Range: The typical pay range for this role is: $17.00 - $32.74 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Benefits: Competitive Wages: Earn a competitive hourly wage in a fast paced, rewarding environment and culture. Our distribution center offers wages designed to attract top-tier talent and recognize your hard work and dedication. Health Insurance: Comprehensive medical, dental, and vision insurance plans. Retirement Plans: 401(k) with company match to help you plan for your future. Paid Time Off: Generous vacation, sick leave, and paid holidays. Employee Discounts: Discounts on company products and services. Professional Development: Opportunities for training, certifications, and career advancement. Wellness Programs: Access to wellness programs, including gym memberships and mental health resources. Life and Disability Insurance: Coverage to protect you and your family. Employee Assistance Program (EAP): Support for personal and professional challenges. Tuition Reimbursement: Financial assistance for continuing education. For more detailed information on available benefits, please visit Benefits CVS Health Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $34.15 . click apply for full job details
Civista Bank Description: Position Purpose: This position is responsible for ensuring the Bank maintains a sound loan portfolio ensuring compliance with all state and federal laws and regulations and Civista Bank lending policies and procedures. The Analyst will review a variety of new and modified commercial loan types in this role - C&I, CRE, SBA, Participations, Swap, and others. Additionally, the Analyst will review documentation for accuracy, completeness, and compliance in both pre-close and post-close while promoting and maintaining a positive internal and external customer relationship. Key Accountabilities and Expectations: To maintain regular contact and proper escalation with the Commercial Quality Control Supervisor regarding the status of loans in process, audit requests. Reviews complex commercial loan documentation and related supplements to support business partners, ensuring accuracy and adherence with Bank loan policy and guide. Determines document options and presents options to lenders/documentation specialists as applicable. Embraces change and continuous improvement concept, constantly looking to improve both efficiency and effectiveness of the Quality Control team and their processes. Responds to all requests for information and assistance in a prompt, efficient and friendly manner by relaying information as requested, and follows up on all situations that cannot be handled immediately. Resolves complaints in a reasonable timeframe. Maintain a good working knowledge of all Bank policies and procedures and identify deviations from policy, escalating as appropriate to the Commercial Quality Control Supervisor. Develop deep relationships with business partners, including Lenders, Credit Analysts, and Administrative Assistants to ensure optimal efficiency and effectiveness regarding services provided. To provide accurate, efficient, courteous, prompt, and professional telephone service to all customers and potential customers. To research, respond to customer inquiries and resolve customer complaints/issues in a timely and effective manner. To ensure loan documents and files are complete, accurate and in accordance with Bank loan policy. To track all outstanding loan documents/collateral items to ensure Bank's lien position is obtained. To assist with additional loan operation roles, as requested or necessary. Requirements: Qualifications, Knowledge and Skills: 3-5 years of related loan processing experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of Audit, Legal, Compliance, Financial Analysis, Credit Review, or similar fields. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Bachelor's degree in accounting, business, finance, or equivalent experience. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a sensitive nature. Outside contact becomes important and fostering sound relationships with other entities (customers, vendors, etc.) becomes necessary. Solid working knowledge of banking industry practices relative to bank loan operations with respect to loan products, services, and terminology. Knowledge of commercial, construction, real estate and consumer loan products and processing. Knowledge of related state and federal lending and compliance laws and regulations, and other Bank lending policies. Highly accurate data entry skills and strong level of skill working with a variety of PC and internet applications, including spreadsheets (creating formulas) and the ability to navigate key industry specific Internet sites. Strong multi-tasking, time management, thoroughness, and accuracy skills required. Solid communication and organizational skills with focus on teamwork and cooperation. A high level of confidentiality is required. Ability to work under deadlines with frequent interruption. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading of reports, and sitting the majority of the day. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving loan files of up to 20 pounds. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI11c39d76281f-2432
10/10/2025
Full time
Civista Bank Description: Position Purpose: This position is responsible for ensuring the Bank maintains a sound loan portfolio ensuring compliance with all state and federal laws and regulations and Civista Bank lending policies and procedures. The Analyst will review a variety of new and modified commercial loan types in this role - C&I, CRE, SBA, Participations, Swap, and others. Additionally, the Analyst will review documentation for accuracy, completeness, and compliance in both pre-close and post-close while promoting and maintaining a positive internal and external customer relationship. Key Accountabilities and Expectations: To maintain regular contact and proper escalation with the Commercial Quality Control Supervisor regarding the status of loans in process, audit requests. Reviews complex commercial loan documentation and related supplements to support business partners, ensuring accuracy and adherence with Bank loan policy and guide. Determines document options and presents options to lenders/documentation specialists as applicable. Embraces change and continuous improvement concept, constantly looking to improve both efficiency and effectiveness of the Quality Control team and their processes. Responds to all requests for information and assistance in a prompt, efficient and friendly manner by relaying information as requested, and follows up on all situations that cannot be handled immediately. Resolves complaints in a reasonable timeframe. Maintain a good working knowledge of all Bank policies and procedures and identify deviations from policy, escalating as appropriate to the Commercial Quality Control Supervisor. Develop deep relationships with business partners, including Lenders, Credit Analysts, and Administrative Assistants to ensure optimal efficiency and effectiveness regarding services provided. To provide accurate, efficient, courteous, prompt, and professional telephone service to all customers and potential customers. To research, respond to customer inquiries and resolve customer complaints/issues in a timely and effective manner. To ensure loan documents and files are complete, accurate and in accordance with Bank loan policy. To track all outstanding loan documents/collateral items to ensure Bank's lien position is obtained. To assist with additional loan operation roles, as requested or necessary. Requirements: Qualifications, Knowledge and Skills: 3-5 years of related loan processing experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of Audit, Legal, Compliance, Financial Analysis, Credit Review, or similar fields. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Bachelor's degree in accounting, business, finance, or equivalent experience. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a sensitive nature. Outside contact becomes important and fostering sound relationships with other entities (customers, vendors, etc.) becomes necessary. Solid working knowledge of banking industry practices relative to bank loan operations with respect to loan products, services, and terminology. Knowledge of commercial, construction, real estate and consumer loan products and processing. Knowledge of related state and federal lending and compliance laws and regulations, and other Bank lending policies. Highly accurate data entry skills and strong level of skill working with a variety of PC and internet applications, including spreadsheets (creating formulas) and the ability to navigate key industry specific Internet sites. Strong multi-tasking, time management, thoroughness, and accuracy skills required. Solid communication and organizational skills with focus on teamwork and cooperation. A high level of confidentiality is required. Ability to work under deadlines with frequent interruption. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading of reports, and sitting the majority of the day. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving loan files of up to 20 pounds. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI11c39d76281f-2432
ACS Air Conditioning Specialist Inc
Covington, Georgia
Introduction Join our dynamic team as the Chief Marketing Officer, where you will lead our marketing strategies and drive growth initiatives for our HVAC branches. In this pivotal role, you will oversee brand development, manage marketing operations, and inspire a talented team to deliver innovative campaigns that resonate with our audience. Be at the forefront of shaping our company's market presence and accelerating our success while maintaining budget. Job Responsibilities - Develop and implement comprehensive marketing strategies to enhance brand recognition and drive business growth. - Lead and manage the marketing team, ensuring alignment with company goals and fostering a collaborative work environment. - Oversee the creation and execution of advertising campaigns across various media platforms. - Analyze market trends and consumer behavior to identify opportunities for new product launches and promotional activities. - Collaborate with other departments, such as sales and product development, to ensure cohesive and effective marketing efforts. Building and leading local teams. - Manage the marketing budget, ensuring efficient allocation of resources to maximize return on investment. - Establish and maintain relationships with key partners, agencies, and vendors to enhance marketing capabilities. - Monitor and report on the effectiveness of marketing initiatives, adjusting strategies as necessary to achieve desired outcomes. - Drive digital marketing efforts, including SEO, social media, content marketing, and email campaigns, to increase online presence and engagement. - Champion the company's brand identity, ensuring consistency across all marketing and communications materials. - Lead efforts in market research and competitive analysis to inform strategic decision-making. - Represent the company at industry events, conferences, and networking engagements to promote brand awareness and build strategic partnerships. - Ensure compliance with industry regulations and standards in all marketing activities. Job Requirements - Proven experience as a Chief Marketing Officer or in a senior marketing role for a minimum of 7 years. -5+ years leading multi-location, residential services marketing and advertising operations. - Bachelor's degree in marketing, Business Administration, or a related field; MBA or advanced degree preferred. - Strong understanding of market research and data analysis method for HVAC industry. - In-depth knowledge of digital marketing platforms and tools. - Demonstrated ability to develop and implement successful marketing strategies. - Exceptional leadership and team management skills. - Excellent communication and interpersonal skills. - High proficiency in project management and organizational skills. - Ability to analyze and interpret data to drive strategic decisions. - Strong financial acumen and budget management experience. - Experience with brand management and corporate communications. - Familiarity with the latest trends and best practices in online marketing and measurement. - Proven ability to work collaboratively across departments. - Strong problem-solving skills and ability to handle high-pressure situations. - Experience with international marketing and global brand strategy is a plus. PI25dedad2f3ad-4285
10/08/2025
Full time
Introduction Join our dynamic team as the Chief Marketing Officer, where you will lead our marketing strategies and drive growth initiatives for our HVAC branches. In this pivotal role, you will oversee brand development, manage marketing operations, and inspire a talented team to deliver innovative campaigns that resonate with our audience. Be at the forefront of shaping our company's market presence and accelerating our success while maintaining budget. Job Responsibilities - Develop and implement comprehensive marketing strategies to enhance brand recognition and drive business growth. - Lead and manage the marketing team, ensuring alignment with company goals and fostering a collaborative work environment. - Oversee the creation and execution of advertising campaigns across various media platforms. - Analyze market trends and consumer behavior to identify opportunities for new product launches and promotional activities. - Collaborate with other departments, such as sales and product development, to ensure cohesive and effective marketing efforts. Building and leading local teams. - Manage the marketing budget, ensuring efficient allocation of resources to maximize return on investment. - Establish and maintain relationships with key partners, agencies, and vendors to enhance marketing capabilities. - Monitor and report on the effectiveness of marketing initiatives, adjusting strategies as necessary to achieve desired outcomes. - Drive digital marketing efforts, including SEO, social media, content marketing, and email campaigns, to increase online presence and engagement. - Champion the company's brand identity, ensuring consistency across all marketing and communications materials. - Lead efforts in market research and competitive analysis to inform strategic decision-making. - Represent the company at industry events, conferences, and networking engagements to promote brand awareness and build strategic partnerships. - Ensure compliance with industry regulations and standards in all marketing activities. Job Requirements - Proven experience as a Chief Marketing Officer or in a senior marketing role for a minimum of 7 years. -5+ years leading multi-location, residential services marketing and advertising operations. - Bachelor's degree in marketing, Business Administration, or a related field; MBA or advanced degree preferred. - Strong understanding of market research and data analysis method for HVAC industry. - In-depth knowledge of digital marketing platforms and tools. - Demonstrated ability to develop and implement successful marketing strategies. - Exceptional leadership and team management skills. - Excellent communication and interpersonal skills. - High proficiency in project management and organizational skills. - Ability to analyze and interpret data to drive strategic decisions. - Strong financial acumen and budget management experience. - Experience with brand management and corporate communications. - Familiarity with the latest trends and best practices in online marketing and measurement. - Proven ability to work collaboratively across departments. - Strong problem-solving skills and ability to handle high-pressure situations. - Experience with international marketing and global brand strategy is a plus. PI25dedad2f3ad-4285
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, Washington
Come work at Amazon! Innovation is part of our DNA! Our goal is to be Earth's most customer centric company, and we are just getting started. We seek professionals who are eager to join an ambitious project that continues to push the state of the art in satellite system design, verification test, and operations. Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. We are looking for a Sr. Hardware Test Engineer who combines superb technical capabilities with a demonstrated ability to get the right things done quickly and effectively. You will work with a team of top-notch engineers and will collaborate with multiple spacecraft design, test, and operations teams. You should be comfortable with a high degree of ambiguity and relish the idea of solving problems that haven't been solved at scale before. Along the way, we guarantee that you will learn a lot, have fun, and make a positive impact on tens of millions of people. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities • Liaison with production on behalf of engineering as the first point of contact for operational support and triage of issues regarding Line Replaceable Unit (LRU) hardware testing and manufacturing. • Work to optimize manufacturing test flows for avionics systems, improving quality, efficiency, rate, and overall robustness of the process flow. • Review and approve manufacturing processes and/or work procedures for test of avionics LRUs. • Drive disposition and corrective actions for non-conformances occurring during production testing. • Provide training and improve work instructions for production operators to reduce need for engineering support on repeat issues. • Lead Material Review Board (MRB) efforts for avionics PCBAs/subsystems, drive Root Cause Analysis (RCA) of nonconforming materials, and provide feedback on findings to PCBA quality and manufacturing engineering partner teams. • Maintain and update test station documentation including troubleshooting guides and work instructions. • Work with the test engineering team to improve test stability, reduce test time, and guarantee the quality of the measurement data. • Work with production manufacturing engineering to improve process flow and reduce test set up and workmanship errors. • Work with the quality and manufacturing engineering teams to ensure high quality space flight hardware. • Execute test rack commissioning for new production test stations or upgrades to existing stations due to new design revisions. • Coordinate yearly test rack calibration and recommissioning test systems back to production. • Troubleshoot and repair test set ups. • Develop reporting tools on manufacturing KPIs. • Travel to CMs to set up on-site testing and train technicians/operators. A day in the life As a Sr. Hardware Test Engineer you will work within the avionics engineering team to support production and delivery of satellite avionics hardware Line Replaceable Units (LRUs) into the Kuiper satellite integration line. You will be responsible for dispositioning nonconforming parts, leading the material review board (MRB) for your system(s), and working with the electrical engineering, test engineering, test software, and manufacturing teams to root-cause issues for both PCBAs/LRUs and test systems. You will support the overall manufacturing test flow and strive for process excellence, looking for opportunities to improve yield and efficiency. You will be an expert in how your subsystem(s) are tested and provide training support for manufacturing technicians, as well as co-develop and sign off on manufacturing procedures. This position requires a technical understanding of functions of avionics subsystems and strong lab and test skills. You will have the opportunity to dive deep on our PCBA designs and test systems and must be able to effectively work cross-functionally with multiple disciplines. About the team Our team design, tests, and delivers avionics subsystems such as the flight computer, power management and delivery, RF, and sensing subsystems on the satellite bus. Our team designs and delivers the test systems that enable qualifying and acceptance testing these hardware subsystems for the satellite. We take ownership and work hard to deliver the highest quality solutions to support the long-term success of Project Kuiper. This team consists of a broad set of technical backgrounds, and we look forward to welcoming people that are excited to help us deliver broadband internet to underserved communities! BASIC QUALIFICATIONS - BS degree in an engineering discipline or equivalent experience. - 7+ years demonstrated experience in a design, test, or production manufacturing role with new or established product lines in production. - Experience with manufacturing test flows and automation within space, automotive, industrial, or consumer electronics industries. - Experience or familiarity with root cause analysis of electronic devices. - Experience with lab equipment like spectrum analyzers, signal generators, electronic loads, power supplies, network analyzers, high-speed oscilloscopes, etc. - Experience testing with SoCs, DRAMs, FPGAs, multi-gigabit interfaces, power converters, sensors, operational amplifiers, and ADCs/DACs,. - Experience with schematic and layout ECAD tools. - Experience with complex board designs, including high-speed interconnects, high-reliability designs, avionics, vehicle control systems, and/or motor&actuator control electronics. - Experience with debugging designs with microprocessors, FPGAs, power supplies, and sensors. PREFERRED QUALIFICATIONS - 10+ years demonstrated experience in a design, test, or production manufacturing role with new or established product lines in production. - Experience across a whole product lifecycle, from conception to sustained production. - Experience in statistical analysis of manufacturing and test processes (MSA, Gage R&R, capability studies). - Experience with space hardware qualification (MIL Std 1540 / SMC-S-016) and test campaigns. - Experience working with interdisciplinary teams to execute product design from concept to production. - Experience with setup, control and automation of lab equipment like spectrum analyzers, signal generators, electronic loads, power supplies, network analyzers, high-speed oscilloscopes, etc. - Experience with control and automation of thermal chambers for hardware product testing. - Demonstrated ability to manage technical projects from inception to mature execution. - Fundamental knowledge of PCBA manufacturing and test flows. - Solid understanding of PCBA bring-up, test, and debug. - Experience with data analysis tools (Python, MATLAB, etc.) to decompose manufacturing process efficiency, yields, etc. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $213,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
10/08/2025
Full time
Come work at Amazon! Innovation is part of our DNA! Our goal is to be Earth's most customer centric company, and we are just getting started. We seek professionals who are eager to join an ambitious project that continues to push the state of the art in satellite system design, verification test, and operations. Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. We are looking for a Sr. Hardware Test Engineer who combines superb technical capabilities with a demonstrated ability to get the right things done quickly and effectively. You will work with a team of top-notch engineers and will collaborate with multiple spacecraft design, test, and operations teams. You should be comfortable with a high degree of ambiguity and relish the idea of solving problems that haven't been solved at scale before. Along the way, we guarantee that you will learn a lot, have fun, and make a positive impact on tens of millions of people. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities • Liaison with production on behalf of engineering as the first point of contact for operational support and triage of issues regarding Line Replaceable Unit (LRU) hardware testing and manufacturing. • Work to optimize manufacturing test flows for avionics systems, improving quality, efficiency, rate, and overall robustness of the process flow. • Review and approve manufacturing processes and/or work procedures for test of avionics LRUs. • Drive disposition and corrective actions for non-conformances occurring during production testing. • Provide training and improve work instructions for production operators to reduce need for engineering support on repeat issues. • Lead Material Review Board (MRB) efforts for avionics PCBAs/subsystems, drive Root Cause Analysis (RCA) of nonconforming materials, and provide feedback on findings to PCBA quality and manufacturing engineering partner teams. • Maintain and update test station documentation including troubleshooting guides and work instructions. • Work with the test engineering team to improve test stability, reduce test time, and guarantee the quality of the measurement data. • Work with production manufacturing engineering to improve process flow and reduce test set up and workmanship errors. • Work with the quality and manufacturing engineering teams to ensure high quality space flight hardware. • Execute test rack commissioning for new production test stations or upgrades to existing stations due to new design revisions. • Coordinate yearly test rack calibration and recommissioning test systems back to production. • Troubleshoot and repair test set ups. • Develop reporting tools on manufacturing KPIs. • Travel to CMs to set up on-site testing and train technicians/operators. A day in the life As a Sr. Hardware Test Engineer you will work within the avionics engineering team to support production and delivery of satellite avionics hardware Line Replaceable Units (LRUs) into the Kuiper satellite integration line. You will be responsible for dispositioning nonconforming parts, leading the material review board (MRB) for your system(s), and working with the electrical engineering, test engineering, test software, and manufacturing teams to root-cause issues for both PCBAs/LRUs and test systems. You will support the overall manufacturing test flow and strive for process excellence, looking for opportunities to improve yield and efficiency. You will be an expert in how your subsystem(s) are tested and provide training support for manufacturing technicians, as well as co-develop and sign off on manufacturing procedures. This position requires a technical understanding of functions of avionics subsystems and strong lab and test skills. You will have the opportunity to dive deep on our PCBA designs and test systems and must be able to effectively work cross-functionally with multiple disciplines. About the team Our team design, tests, and delivers avionics subsystems such as the flight computer, power management and delivery, RF, and sensing subsystems on the satellite bus. Our team designs and delivers the test systems that enable qualifying and acceptance testing these hardware subsystems for the satellite. We take ownership and work hard to deliver the highest quality solutions to support the long-term success of Project Kuiper. This team consists of a broad set of technical backgrounds, and we look forward to welcoming people that are excited to help us deliver broadband internet to underserved communities! BASIC QUALIFICATIONS - BS degree in an engineering discipline or equivalent experience. - 7+ years demonstrated experience in a design, test, or production manufacturing role with new or established product lines in production. - Experience with manufacturing test flows and automation within space, automotive, industrial, or consumer electronics industries. - Experience or familiarity with root cause analysis of electronic devices. - Experience with lab equipment like spectrum analyzers, signal generators, electronic loads, power supplies, network analyzers, high-speed oscilloscopes, etc. - Experience testing with SoCs, DRAMs, FPGAs, multi-gigabit interfaces, power converters, sensors, operational amplifiers, and ADCs/DACs,. - Experience with schematic and layout ECAD tools. - Experience with complex board designs, including high-speed interconnects, high-reliability designs, avionics, vehicle control systems, and/or motor&actuator control electronics. - Experience with debugging designs with microprocessors, FPGAs, power supplies, and sensors. PREFERRED QUALIFICATIONS - 10+ years demonstrated experience in a design, test, or production manufacturing role with new or established product lines in production. - Experience across a whole product lifecycle, from conception to sustained production. - Experience in statistical analysis of manufacturing and test processes (MSA, Gage R&R, capability studies). - Experience with space hardware qualification (MIL Std 1540 / SMC-S-016) and test campaigns. - Experience working with interdisciplinary teams to execute product design from concept to production. - Experience with setup, control and automation of lab equipment like spectrum analyzers, signal generators, electronic loads, power supplies, network analyzers, high-speed oscilloscopes, etc. - Experience with control and automation of thermal chambers for hardware product testing. - Demonstrated ability to manage technical projects from inception to mature execution. - Fundamental knowledge of PCBA manufacturing and test flows. - Solid understanding of PCBA bring-up, test, and debug. - Experience with data analysis tools (Python, MATLAB, etc.) to decompose manufacturing process efficiency, yields, etc. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $213,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Euro Foods Inc DBA Citterio USA
Freeland, Pennsylvania
Description: DEFINITION The Customer Service Manager is responsible for overseeing and managing the customer service area and a wide range of customer service functions, including order processing, invoicing, and communications with both internal and external stakeholders. This role drives improvements in service processes, team performance and customer engagement strategies while providing timely resolution of issues and efficient handling of inquiries, complaints, and requests. SUPERVISION RECEIVED This position reports directly to the Director of Sales. SUPERVISION EXERCISED This position provides supervision to the Customer Service Representative team. Requirements: ESSENTIAL FUNCTIONS OF THE POSITION NOTE: An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. Order Management: Manage manual order entry process, I-Trade, and EDI transactions. Process order changes, review pricing, and communicate any discrepancies Invoice I-Trade and other customer orders through customer portals. Manage sample order process and ensure UPS shipments are timely. Ensure pricing requests are updated when required. Set up and maintain customer email invoicing. SAP text field management as necessary - add, edit, maintain, etc. Manage export order process and provide necessary support. Communications & Coordination: Collaborate with cross-functional teams (sales, operation, marketing, IT, etc.) to address recurring issues and improve customer touch points. Supervise customer service team in support of customer satisfaction. Manage customer complaint process and ensure coordination with Quality Department for product reviews. Communicate transportation delays, services issues, and product recovery efforts to customers. Ensure timely responses by customer service team to customer and sales inquiries. Support reporting needs for sales teams, brokers, and customers, including but not limited to: Shortage reports Inventory reports Pricing/Price changes Issue Resolution: Address OS & D issues and coordinate with the quality team to resolve customer complaints. Collaborate with accounts receivable to process credits for deductions, RFP processes, and customer demos. Manage research and resolution processes related to customer deductions. Special Project & Process Improvement: Act as a backup for export order processing. Lead SAP training sessions and develop job aids for the team. Drive process improvement initiatives and collaborate with other departments on project and policy work. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Deep understanding of customer service practices, standards, and strategies to enhance customer service practices, standards, and strategies to enhance customer satisfaction and loyalty. Knowledge of order entry systems and tools, invoicing processes, and related software such as SAP and EDI, customer service software, CRM systems, and Microsoft Office Suite. Experience in Consumer Product Goods (CPG) manufacturing space. Ability to negotiate with customers, vendors, and internal stakeholders to achieve mutually beneficial outcomes. Understanding of the product life cycle management and sales and distribution. Understanding of supply chain processes, transportation logistics, and inventory management related to customer support. Ability to build and maintain strong relationships with customers, team members, and other departments. Ability to identify, analyze, and resolve customer issues efficiently, ensuring a positive outcome for both the customer and the company. Strong leadership skills to manage, motivate, and guide a customer service team towards achieving performance goals. Excellent verbal and written communication skills, capable of effectively interacting with customers, sales teams, and other departments. Effective time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines. Ability to adapt to changing environments, customer demands, and technology, and to implement new strategies or processes as needed. Strong attention to detail, ensuring accuracy in order processing, invoicing, and communication. Ability to analyze data, identify trends, and generate actionable insights to improve customer service operations. Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment. Ability to communicate information and ideas in speaking so others will understand. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination - Adjusting actions in relation to others' actions. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language may also be considered as acceptable forms of communication. EDUCATION AND EXPERIENCE (a) Completion of a high school, or general equivalency diploma; or, (b) Associate or bachelor's degree in business administration, or a related field preferred; and, (c) At least five years customer service experience in a leadership role in the Consumer-Packaged Goods environment preferred; and, (d) Proficiency in SAP and customer portal management; or, (e) Equivalent combination of education and experience. PHYSICAL DEMANDS The employee is required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifteen (15) pounds. Ability to sit for extended periods and perform repetitive tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role may occasionally require presence in the production environment with exposure to cold temperatures and raw meat products. If production floor presence occurs, exposure to cold temperatures and moving mechanical equipment will occur. The noise level in the work environment is usually quiet; however, it can be moderate or loud when on the production floor. Employees are required to wear proper food safe, steel toe shoes, hair net and beard net, nitrile gloves, frock, bump cap, hat, and proper hearing protection while working in certain areas. ACKNOWLEDGEMENTS The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Citterio USA is an Equal Opportunity Employer and does not discriminate based on race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law. FLSA STATUS: FLSA EXEMPT - NOT OVERTIME ELIGIBLE DESIGNATION: AT WILL EMPLOYEE UNION STATUS: NON-UNION PI
10/08/2025
Full time
Description: DEFINITION The Customer Service Manager is responsible for overseeing and managing the customer service area and a wide range of customer service functions, including order processing, invoicing, and communications with both internal and external stakeholders. This role drives improvements in service processes, team performance and customer engagement strategies while providing timely resolution of issues and efficient handling of inquiries, complaints, and requests. SUPERVISION RECEIVED This position reports directly to the Director of Sales. SUPERVISION EXERCISED This position provides supervision to the Customer Service Representative team. Requirements: ESSENTIAL FUNCTIONS OF THE POSITION NOTE: An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. Order Management: Manage manual order entry process, I-Trade, and EDI transactions. Process order changes, review pricing, and communicate any discrepancies Invoice I-Trade and other customer orders through customer portals. Manage sample order process and ensure UPS shipments are timely. Ensure pricing requests are updated when required. Set up and maintain customer email invoicing. SAP text field management as necessary - add, edit, maintain, etc. Manage export order process and provide necessary support. Communications & Coordination: Collaborate with cross-functional teams (sales, operation, marketing, IT, etc.) to address recurring issues and improve customer touch points. Supervise customer service team in support of customer satisfaction. Manage customer complaint process and ensure coordination with Quality Department for product reviews. Communicate transportation delays, services issues, and product recovery efforts to customers. Ensure timely responses by customer service team to customer and sales inquiries. Support reporting needs for sales teams, brokers, and customers, including but not limited to: Shortage reports Inventory reports Pricing/Price changes Issue Resolution: Address OS & D issues and coordinate with the quality team to resolve customer complaints. Collaborate with accounts receivable to process credits for deductions, RFP processes, and customer demos. Manage research and resolution processes related to customer deductions. Special Project & Process Improvement: Act as a backup for export order processing. Lead SAP training sessions and develop job aids for the team. Drive process improvement initiatives and collaborate with other departments on project and policy work. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Deep understanding of customer service practices, standards, and strategies to enhance customer service practices, standards, and strategies to enhance customer satisfaction and loyalty. Knowledge of order entry systems and tools, invoicing processes, and related software such as SAP and EDI, customer service software, CRM systems, and Microsoft Office Suite. Experience in Consumer Product Goods (CPG) manufacturing space. Ability to negotiate with customers, vendors, and internal stakeholders to achieve mutually beneficial outcomes. Understanding of the product life cycle management and sales and distribution. Understanding of supply chain processes, transportation logistics, and inventory management related to customer support. Ability to build and maintain strong relationships with customers, team members, and other departments. Ability to identify, analyze, and resolve customer issues efficiently, ensuring a positive outcome for both the customer and the company. Strong leadership skills to manage, motivate, and guide a customer service team towards achieving performance goals. Excellent verbal and written communication skills, capable of effectively interacting with customers, sales teams, and other departments. Effective time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines. Ability to adapt to changing environments, customer demands, and technology, and to implement new strategies or processes as needed. Strong attention to detail, ensuring accuracy in order processing, invoicing, and communication. Ability to analyze data, identify trends, and generate actionable insights to improve customer service operations. Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment. Ability to communicate information and ideas in speaking so others will understand. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination - Adjusting actions in relation to others' actions. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language may also be considered as acceptable forms of communication. EDUCATION AND EXPERIENCE (a) Completion of a high school, or general equivalency diploma; or, (b) Associate or bachelor's degree in business administration, or a related field preferred; and, (c) At least five years customer service experience in a leadership role in the Consumer-Packaged Goods environment preferred; and, (d) Proficiency in SAP and customer portal management; or, (e) Equivalent combination of education and experience. PHYSICAL DEMANDS The employee is required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifteen (15) pounds. Ability to sit for extended periods and perform repetitive tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role may occasionally require presence in the production environment with exposure to cold temperatures and raw meat products. If production floor presence occurs, exposure to cold temperatures and moving mechanical equipment will occur. The noise level in the work environment is usually quiet; however, it can be moderate or loud when on the production floor. Employees are required to wear proper food safe, steel toe shoes, hair net and beard net, nitrile gloves, frock, bump cap, hat, and proper hearing protection while working in certain areas. ACKNOWLEDGEMENTS The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Citterio USA is an Equal Opportunity Employer and does not discriminate based on race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law. FLSA STATUS: FLSA EXEMPT - NOT OVERTIME ELIGIBLE DESIGNATION: AT WILL EMPLOYEE UNION STATUS: NON-UNION PI
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, the Sales Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. The EP Account Manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors. Function identified will be new Business to Business (B2B) opportunities for the purpose of prospecting and enrolling new Essential Plan eligible including vertical channels (dental, vision, fitness, colleges, trade schools, small businesses, as well as industry sectors identified by your manager) that support EP Growth strategy in key areas in New York. Training on all government programs will be conducted upon hire. Location: Queens, Bronx, or Manhattan, NY Primary Responsibilities: Enroll eligible members in UHC Essential Plan Build and foster relationships with key accounts (provider offices, CBOs, housings, etc.) The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing sales Serve as point of contact for member to provide excellent service and enrollment experience Lead pipeline management Responsible for meeting or exceeding sales and enrollment expectations within assigned territory Conduct product information presentations in multiple settings, including in-home consultations Function independently and responsibly with minimal need for supervision Track and measures various sales event effectiveness and activities, events, leads & lead progress, sales, appointments, contacts, and relationship progress daily through internal systems Provide input, support and feedback on promotional opportunities, benefits, and other issues Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate Ability to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashion Ability to track a schedule to keep appointments on time and information pertaining to those appointments in timely manner Input consumer demographics and interactions into company systems as appropriate Performs other duties as required Demonstrated Skills: Execute excellent communication, interpersonal, time management and organizational skills Excellent relationship building skills Ability to be compassionate while selling Function independently and responsibly with minimal need for supervision Ability to manage multiple priorities as it relates to meeting enrollment goals Ability to communicate complex healthcare information to potential clients You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience Valid driver's license, good driving history, reliable transportation, and current automobile insurance Proficient in MS Office (Outlook, Word, Excel, Power Point) Ability to travel locally up to 100% of time within assigned sales territories in this NY market area Insured, dependable vehicle with current driver's license Ability to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when required Reside within/commutable distance of their target geography Health & Accident Insurance license required. If you do not already have one, you must be willing to obtain a (company-sponsored) state health/life insurance license within 30 days of hire Preferred Qualifications: Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities Outside sales and territory management experience Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided Proven established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territory Bilingual (Russian, Spanish, English, Arabic, French, etc.) Proven tp act as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect Valid driver's license, good driving history, reliable transportation, and current automobile insurance Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $19.23 to $38.46 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
10/07/2025
Full time
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, the Sales Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. The EP Account Manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors. Function identified will be new Business to Business (B2B) opportunities for the purpose of prospecting and enrolling new Essential Plan eligible including vertical channels (dental, vision, fitness, colleges, trade schools, small businesses, as well as industry sectors identified by your manager) that support EP Growth strategy in key areas in New York. Training on all government programs will be conducted upon hire. Location: Queens, Bronx, or Manhattan, NY Primary Responsibilities: Enroll eligible members in UHC Essential Plan Build and foster relationships with key accounts (provider offices, CBOs, housings, etc.) The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing sales Serve as point of contact for member to provide excellent service and enrollment experience Lead pipeline management Responsible for meeting or exceeding sales and enrollment expectations within assigned territory Conduct product information presentations in multiple settings, including in-home consultations Function independently and responsibly with minimal need for supervision Track and measures various sales event effectiveness and activities, events, leads & lead progress, sales, appointments, contacts, and relationship progress daily through internal systems Provide input, support and feedback on promotional opportunities, benefits, and other issues Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate Ability to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashion Ability to track a schedule to keep appointments on time and information pertaining to those appointments in timely manner Input consumer demographics and interactions into company systems as appropriate Performs other duties as required Demonstrated Skills: Execute excellent communication, interpersonal, time management and organizational skills Excellent relationship building skills Ability to be compassionate while selling Function independently and responsibly with minimal need for supervision Ability to manage multiple priorities as it relates to meeting enrollment goals Ability to communicate complex healthcare information to potential clients You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience Valid driver's license, good driving history, reliable transportation, and current automobile insurance Proficient in MS Office (Outlook, Word, Excel, Power Point) Ability to travel locally up to 100% of time within assigned sales territories in this NY market area Insured, dependable vehicle with current driver's license Ability to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when required Reside within/commutable distance of their target geography Health & Accident Insurance license required. If you do not already have one, you must be willing to obtain a (company-sponsored) state health/life insurance license within 30 days of hire Preferred Qualifications: Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities Outside sales and territory management experience Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided Proven established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territory Bilingual (Russian, Spanish, English, Arabic, French, etc.) Proven tp act as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect Valid driver's license, good driving history, reliable transportation, and current automobile insurance Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $19.23 to $38.46 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.