Department: Student Affairs - Student Retention
Reports To: Associate Vice President, Student Affairs
Travel: Minimal
LOCATION: Green Bay
STANDARD HOURS: 3-4 days per week for a total of 24 hours per week. Flexibility required to include other evening and/or weekend hours, as necessary.
STARTING RATE OF PAY: $21.47 per hour
POSITION SUMMARY
Provide support as needed to help students access internal and external resources needed to continue their studies and complete their credential. Case manages a cohort of students identified through NWTC strategic planning, enrollment management planning, and data analysis in order to increase retention and completion rates.
ESSENTIAL FUNCTIONS
Assess drop-in student needs, acting as a liaison to internal and external resources needed.
Using relationship-building coaching approaches, provide direct case management, advocacy, referral coordination, and comprehensive follow-up to assigned student cohort. Advise students as they identify obstacles and barriers that may interfere with their educational goals. Help students explore options for overcoming these obstacles or barriers.
Provide students with information about appropriate community service agencies, coaching students to successful access of resources needed to complete their credential.
Respond to welcome survey referrals by reaching out to students to assess need and connect them with resources.
Contribute to identifying and reducing barriers for historically underserved populations in order to close gaps in credential attainment.
Maintain accurate and up-to-date information about districtwide community service agencies, support available to students, and the processes for accessing such resources.
Maintain knowledge of internal resources (academic advising, career advising, academic coaching and tutoring, faculty mentoring, etc.).
When needed, review programmatic criteria to individually assess applicants to determine eligibility for appropriate program.
Contribute to the development of retention planning by considering relevant data and providing others at the College with trends in barriers to students.
Collaboratively provide awareness of resources available to students throughout the NWTC district.
Serve as the primary point of contact for select community service agencies and work collaboratively with other NWTC staff and leaders to engage with all community service agencies.
MINIMUM QUALIFICATIONS AND WORK EXPERIENCE
Associate degree
2-3 years social services experience or an equivalent combination of education and experience required.
Experience or demonstrated commitment to engaging in service to minoritized populations including but not limited to Black/African American or Indigenous students.
An equivalent combination of education and work experience may be considered.
Preferred Qualifications:
Bilingual preferred.
Skills and Abilities:
Student Success: Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
Values: Demonstrate behaviors and action that support the College's values
Collaboration: Demonstrate behaviors and actions that create respectful environments and services for all, and the ability to work effectively across differences in background and experience.
PHYSICAL DEMANDS
Extended Sitting: Ability to sit for extended periods while working on a computer or attending meetings
Mobility: Ability to move around the campus to attend meetings and events
Manual Dexterity: Proficiency in using hands and fingers to handle or operate office equipment, tools, or controls.
Visual and Auditory: Ability to read documents and communicate effectively with students and staff.
Light Lifting: Capability to lift and carry materials weighing up to 25 pounds.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at or .
Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.
NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College's nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at or .