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executive director of operations
Director of Quality Assurance
Haydon Companies Phoenix, Arizona
Haydon is headquartered in Phoenix, Arizona and established in 1991 on a foundation of grit and long-lasting relationships. The company serves a wide scale of markets with its all-in-one construction solutions including: Building (Commercial), Heavy Civil, Preconstruction, Landscape and Building Information Modeling. Haydon's unique full-service structure for all major scopes of work enables clients to receive detailed expertise during preconstruction, minimized schedule risk during construction and the best overall value on projects. Haydon offers a full suite of premier modern construction solutions. This includes Earthscapes, a full-service landscaping division, H3D Solutions, a modeling and design subsidiary, and Omni Electric, an electrical and communication infrastructure construction services company. Whether it's the roads we drive on or the buildings we work, shop, learn, play and receive care in, Haydon is the one contractor that serves the entire spectrum of the construction industry - and it does so with heart. The company employs quality, passionate people, innovative technology, an open mind and a can-do attitude to construct projects that serve our entire community. For more information, please visit SUMMARY The Director of Quality Assurance will develop, implement, and manage the overall quality strategy, consisting of quality assurance and quality control efforts, for construction operations of all Haydon operating entities. The Director will ensure compliance with contractual obligations, regulatory requirements, industry and company standards in addition to establishing quality benchmarks, KPI's and the processes and procedures to achieve them. This role is a strategic partner to field leadership, fostering a culture of continuous improvement, operational excellence, compliance and accountability across all phases of construction. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Establish, document and continually improve the company wide quality program. Evaluates construction operations from a strategic level to ensure that deliverables meet quality, integrity, functionality, and other specifications and requirements Ensure alignment with industry best practices, client expectations and legal/regulatory standards i n addition to company standards. Collaborates with management and senior staff across departments to develop superior quality standards. Coordinate preconstruction quality planning, including mock-ups, first-in-place inspections and constructability review processes and ensure quality expectations are clearly defined in contracts. Develop program and process and participate in constructability reviews and design coordination meetings to identify quality impacts early. Develops and implements quality standard testing and evaluation processes. Facilitates communication among construction , departments, operating entities and leadership. Assesses deliverable results and approves recommended changes. Reviews quality control documentation such as checklists, logs, and reports for effectiveness, accuracy, and relevance. Manages personnel conducting both scheduled and random quality control compliance inspections to verify conformance along with associated reporting structure for associated inspections. Systematically reports status of quality control KPI's and operations to executive leadership and, when required, regulatory agencies. Evaluate and implement Lean construction processes to improve efficiency and effectiveness. Lead and mentor project QA/QC personnel and other field staff in quality practices. Coordinate and conduct quality training programs for Superintendents, Project Engineers, Project Managers, Craftsmen and Trade Partners. Provide coaching and corrective feedback on quality related items. Develop KPI's to measure and track quality performance and non-conformance trends. Present quality reports and root cause analysis findings to executive leadership. Drive preventative and corrective action plans to resolve recurring issues found in all phases of construction from preconstruction through warranty. Works closely with project teams, preconstruction, safety and commissioning teams to identify and mitigate quality risks. Collaborate with marketing in development of project pursuit proposals and marketing materials. Participate in project interviews as necessary. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies client feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills. Diversity - Demonstrates knowledge of EEO/AAP policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce. Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience 10+ years experience in the Construction Industry; 7+ years' experience and/or training in a quality management role or equivalent within a general contracting or construction management environment Thorough working knowledge of: construction means and methods, regulatory agency codes, QA/QC processes, familiarity with Lean Construction or other quality methodologies, proficiency in construction management software platforms and a thorough knowledge of commercial construction, safety standards and project management Ability to work independently, take initiative, set priorities, and see projects through to completion. Physical Demands While performing the duties of this Job, the employee is regularly required to stand or walk and to use hands to type, handle, or feel and talk or hear. The employee is occasionally required to sit. The employee is required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee may lift and/or move up to 20 pounds. This position drives on behalf of the company. Work Environment The noise level in the work environment is usually moderate Benefits at Haydon/Earthscapes: Health Options Medical, Dental, & Vision Critical Illness, Hospital, Accident Short-Term / Long-Term Disability Infertility Treatment Coverage Worklife Balance Professional Development Teamwork / CamaraderieRetirement Planning EEO Statement Haydon Companies is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by appliable law.
10/22/2025
Full time
Haydon is headquartered in Phoenix, Arizona and established in 1991 on a foundation of grit and long-lasting relationships. The company serves a wide scale of markets with its all-in-one construction solutions including: Building (Commercial), Heavy Civil, Preconstruction, Landscape and Building Information Modeling. Haydon's unique full-service structure for all major scopes of work enables clients to receive detailed expertise during preconstruction, minimized schedule risk during construction and the best overall value on projects. Haydon offers a full suite of premier modern construction solutions. This includes Earthscapes, a full-service landscaping division, H3D Solutions, a modeling and design subsidiary, and Omni Electric, an electrical and communication infrastructure construction services company. Whether it's the roads we drive on or the buildings we work, shop, learn, play and receive care in, Haydon is the one contractor that serves the entire spectrum of the construction industry - and it does so with heart. The company employs quality, passionate people, innovative technology, an open mind and a can-do attitude to construct projects that serve our entire community. For more information, please visit SUMMARY The Director of Quality Assurance will develop, implement, and manage the overall quality strategy, consisting of quality assurance and quality control efforts, for construction operations of all Haydon operating entities. The Director will ensure compliance with contractual obligations, regulatory requirements, industry and company standards in addition to establishing quality benchmarks, KPI's and the processes and procedures to achieve them. This role is a strategic partner to field leadership, fostering a culture of continuous improvement, operational excellence, compliance and accountability across all phases of construction. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Establish, document and continually improve the company wide quality program. Evaluates construction operations from a strategic level to ensure that deliverables meet quality, integrity, functionality, and other specifications and requirements Ensure alignment with industry best practices, client expectations and legal/regulatory standards i n addition to company standards. Collaborates with management and senior staff across departments to develop superior quality standards. Coordinate preconstruction quality planning, including mock-ups, first-in-place inspections and constructability review processes and ensure quality expectations are clearly defined in contracts. Develop program and process and participate in constructability reviews and design coordination meetings to identify quality impacts early. Develops and implements quality standard testing and evaluation processes. Facilitates communication among construction , departments, operating entities and leadership. Assesses deliverable results and approves recommended changes. Reviews quality control documentation such as checklists, logs, and reports for effectiveness, accuracy, and relevance. Manages personnel conducting both scheduled and random quality control compliance inspections to verify conformance along with associated reporting structure for associated inspections. Systematically reports status of quality control KPI's and operations to executive leadership and, when required, regulatory agencies. Evaluate and implement Lean construction processes to improve efficiency and effectiveness. Lead and mentor project QA/QC personnel and other field staff in quality practices. Coordinate and conduct quality training programs for Superintendents, Project Engineers, Project Managers, Craftsmen and Trade Partners. Provide coaching and corrective feedback on quality related items. Develop KPI's to measure and track quality performance and non-conformance trends. Present quality reports and root cause analysis findings to executive leadership. Drive preventative and corrective action plans to resolve recurring issues found in all phases of construction from preconstruction through warranty. Works closely with project teams, preconstruction, safety and commissioning teams to identify and mitigate quality risks. Collaborate with marketing in development of project pursuit proposals and marketing materials. Participate in project interviews as necessary. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies client feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills. Diversity - Demonstrates knowledge of EEO/AAP policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce. Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience 10+ years experience in the Construction Industry; 7+ years' experience and/or training in a quality management role or equivalent within a general contracting or construction management environment Thorough working knowledge of: construction means and methods, regulatory agency codes, QA/QC processes, familiarity with Lean Construction or other quality methodologies, proficiency in construction management software platforms and a thorough knowledge of commercial construction, safety standards and project management Ability to work independently, take initiative, set priorities, and see projects through to completion. Physical Demands While performing the duties of this Job, the employee is regularly required to stand or walk and to use hands to type, handle, or feel and talk or hear. The employee is occasionally required to sit. The employee is required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee may lift and/or move up to 20 pounds. This position drives on behalf of the company. Work Environment The noise level in the work environment is usually moderate Benefits at Haydon/Earthscapes: Health Options Medical, Dental, & Vision Critical Illness, Hospital, Accident Short-Term / Long-Term Disability Infertility Treatment Coverage Worklife Balance Professional Development Teamwork / CamaraderieRetirement Planning EEO Statement Haydon Companies is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by appliable law.
USAA
Director, Retirement Income - Life Company
USAA Tampa, Florida
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/22/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Director, Retirement Income - Life Company
USAA Phoenix, Arizona
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/22/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Director, Retirement Income - Life Company
USAA San Antonio, Texas
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/22/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Director, Retirement Income - Life Company
USAA Colorado Springs, Colorado
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/22/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Director, Retirement Income - Life Company
USAA San Antonio, Texas
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/22/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Director, Retirement Income - Life Company
USAA Colorado Springs, Colorado
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/22/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Intellectual Property Director - Oakland, CA, Job ID 81874
University of California Agriculture and Natural Resources Oakland, California
Intellectual Property Director - Oakland, CA, Job ID 81874 University of California Agriculture and Natural Resources Job Description This position is posted as an Intellectual Property Director 2, but an Intellectual Property Director 1 may be considered depending on the level of experience of the hired applicant. Department Summary: The University of California, Agriculture and Natural Resources (UC ANR) brings the power of UC research and education to all 58 counties of California. UC ANR employs more than 1,600 academic and staff personnel and operates with an annual budget exceeding $300 million. We manage 10 Research and Extension Centers across the state and are present in every county and across all UC campuses, working with communities, farmers, ranchers, youth, and policymakers to develop practical, science-based solutions. Our programs advance sustainable agriculture, healthy food systems, natural resources, youth development, and community resilience, improving the lives of all Californians. Position Summary: This position will utilize best practices in intellectual property and technology transfer to ensure that discoveries and innovations emerging from UC ANR research and outreach continue to benefit the people of California and beyond. This position is a career appointment that is 100% fixed. The home department for this position is IMM Office Associate Vice President - Business Operations. While this position normally is based in Davis, CA, this position is eligible for hybrid flexible work arrangements for applicants living in the State of California at this time. Please note that hybrid flexible work arrangements are subject to change by the University. Pay Scale: Intellectual Property Director 1: $134,200/year to $198,800/year Intellectual Property Director 2: $171,000/year to $258,300/year Job Posting Close Date: This job is open until filled. The first application review date will be 10/28/2025. Key Responsibilities: 40% Strategic Leadership, Policy, and Governance Provides strategic direction and plays a key role in developing institution-wide policies related to intellectual property, patents, licensing, and conflicts of interest. Advises senior leadership on policy exceptions and high-level legal or operational issues. Exercises delegated authority for contracts and major organizational decisions involving finance, staffing, and compliance. Interacts with senior management to ensure alignment across departments and functional areas. Approves or provides input on settlements of legal disputes. 40% Industry, External Relations, and Technology Exchange Directs and oversees activities that facilitate technology transfer and collaboration between the university and the private sector. Establishes and maintains relationships with industry executives, venture capitalists, entrepreneurship organizations, and economic development entities. Develops and implements strategies to expand partnerships and promote innovation across key sectors. Promotes the dissemination of new ideas and research to the broader public and industry communities. 20% Organizational Development and Capacity Building Advises and consults with departments, faculty, and organizational leaders on strategic and operational matters. Identifies organizational training needs and implements development programs for multiple audiences. Establishes and manages internal processes for effective intellectual property and departmental operations. Requirements: Bachelor's degree in related area. Demonstrated ability to communicate with diverse audiences. Expert understanding of applicable laws/policies/principles for intellectual property/technology transfer/commercialization, economic development, private-public partnerships and has excellent connections to further these initiatives. In-depth understanding of national and international developments in the management of IP license and related agreements. Strong financial, management, and leadership skills. Understands and appreciates research enterprise in an academic institution as it relates to intellectual property and technology commercialization. Preferred Skills: Advanced Degree Special Conditions of Employment: Must possess valid California Driver's License to drive a County or University vehicle. Ability and means to travel on a flexible schedule as needed, proof of liability damage insurance on vehicle used is required. Reimbursement of job-related travel will be reimbursed according to University policies. The University reserves the right to make employment contingent upon successful completion of the background check. This is a designated position requiring a background check and may require fingerprinting due to the nature of the job responsibilities. UC ANR does hire people with conviction histories and reviews information received in the context of the job responsibilities. As of January 1, 2014, ANR is a smoke- and tobacco-free environment in which smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes), is strictly prohibited. Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations. Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination Policy Abusive Conduct in the Workplace To apply, please visit: Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-4d5a00ea41d4df44b48e709002d07897
10/22/2025
Full time
Intellectual Property Director - Oakland, CA, Job ID 81874 University of California Agriculture and Natural Resources Job Description This position is posted as an Intellectual Property Director 2, but an Intellectual Property Director 1 may be considered depending on the level of experience of the hired applicant. Department Summary: The University of California, Agriculture and Natural Resources (UC ANR) brings the power of UC research and education to all 58 counties of California. UC ANR employs more than 1,600 academic and staff personnel and operates with an annual budget exceeding $300 million. We manage 10 Research and Extension Centers across the state and are present in every county and across all UC campuses, working with communities, farmers, ranchers, youth, and policymakers to develop practical, science-based solutions. Our programs advance sustainable agriculture, healthy food systems, natural resources, youth development, and community resilience, improving the lives of all Californians. Position Summary: This position will utilize best practices in intellectual property and technology transfer to ensure that discoveries and innovations emerging from UC ANR research and outreach continue to benefit the people of California and beyond. This position is a career appointment that is 100% fixed. The home department for this position is IMM Office Associate Vice President - Business Operations. While this position normally is based in Davis, CA, this position is eligible for hybrid flexible work arrangements for applicants living in the State of California at this time. Please note that hybrid flexible work arrangements are subject to change by the University. Pay Scale: Intellectual Property Director 1: $134,200/year to $198,800/year Intellectual Property Director 2: $171,000/year to $258,300/year Job Posting Close Date: This job is open until filled. The first application review date will be 10/28/2025. Key Responsibilities: 40% Strategic Leadership, Policy, and Governance Provides strategic direction and plays a key role in developing institution-wide policies related to intellectual property, patents, licensing, and conflicts of interest. Advises senior leadership on policy exceptions and high-level legal or operational issues. Exercises delegated authority for contracts and major organizational decisions involving finance, staffing, and compliance. Interacts with senior management to ensure alignment across departments and functional areas. Approves or provides input on settlements of legal disputes. 40% Industry, External Relations, and Technology Exchange Directs and oversees activities that facilitate technology transfer and collaboration between the university and the private sector. Establishes and maintains relationships with industry executives, venture capitalists, entrepreneurship organizations, and economic development entities. Develops and implements strategies to expand partnerships and promote innovation across key sectors. Promotes the dissemination of new ideas and research to the broader public and industry communities. 20% Organizational Development and Capacity Building Advises and consults with departments, faculty, and organizational leaders on strategic and operational matters. Identifies organizational training needs and implements development programs for multiple audiences. Establishes and manages internal processes for effective intellectual property and departmental operations. Requirements: Bachelor's degree in related area. Demonstrated ability to communicate with diverse audiences. Expert understanding of applicable laws/policies/principles for intellectual property/technology transfer/commercialization, economic development, private-public partnerships and has excellent connections to further these initiatives. In-depth understanding of national and international developments in the management of IP license and related agreements. Strong financial, management, and leadership skills. Understands and appreciates research enterprise in an academic institution as it relates to intellectual property and technology commercialization. Preferred Skills: Advanced Degree Special Conditions of Employment: Must possess valid California Driver's License to drive a County or University vehicle. Ability and means to travel on a flexible schedule as needed, proof of liability damage insurance on vehicle used is required. Reimbursement of job-related travel will be reimbursed according to University policies. The University reserves the right to make employment contingent upon successful completion of the background check. This is a designated position requiring a background check and may require fingerprinting due to the nature of the job responsibilities. UC ANR does hire people with conviction histories and reviews information received in the context of the job responsibilities. As of January 1, 2014, ANR is a smoke- and tobacco-free environment in which smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes), is strictly prohibited. Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations. Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination Policy Abusive Conduct in the Workplace To apply, please visit: Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-4d5a00ea41d4df44b48e709002d07897
USAA
Director, Retirement Income - Life Company
USAA Tampa, Florida
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/22/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Director, Retirement Income - Life Company
USAA Phoenix, Arizona
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/22/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Director, Artificial Intelligence - Hybrid
xPO Boston, Massachusetts
What you'll need to succeed as a Director, Artificial Intelligence at XPO: Minimum Qualifications: Bachelor's degree or equivalent related work or military experience 7 years of data science, operations research and/or software engineering experience in Artificial Intelligence and Machine Learning with a proven track record of building and deploying AI models. 5+ years of experience years of leading, managing, and developing highly talented teams. Strong technical background and deep understanding of Machine Learning with practical experience in building and implementing large-scale predictive models and recommendation systems. Excellent communication and collaboration skills with the ability to influence partners and customers with data insights and expertise. Proficient in AI frameworks (e.g., PyTorch) and programming languages (e.g., Python), with experience in building and deploying AI models for end-to-end AI/ML solutions. Preferred qualifications: Master's degree or PhD, or equivalent experience in Data Science, Information Technology, Applied Mathematics, Engineering, Computer Science or related field. 12+ years of experience leading, managing, and developing highly talented teams. Proven leadership experience in data analytics and AI, or a related role, with a strong background in designing and implementing data science solutions. Prior experience leading technical engagements across data engineering, data science, AI, and Gen AI workstreams. Strong leadership and proactive communication to coordinate with the project teams and other internal stakeholders. Experience with delivering solutions on major cloud platforms, data science tools, and Gen AI technologies. Strong business acumen, with experience in managing P&L, revenue growth, and client engagements. About the Director, Artificial Intelligence job: Pay, Benefits and more: Competitive compensation package Full health insurance benefits available on day one Life and disability insurance Earn up to 15 days of PTO over your first year 9 paid company holidays 401(k) option with company match Education assistance Opportunity to participate in a company incentive plan What you'll do on a typical day: Build out a best in-class AI organization and collaborate with the business and technology leaders to develop and execute our AI Roadmap. Be responsible for leading a team of data scientists in developing and implementing models and algorithms to solve complex supply chain problems Serve as a trusted advisor to senior client stakeholders, guiding them on leveraging AI & Gen AI to drive business outcomes. Ensure high levels of client satisfaction through quality delivery and strong partnerships Define global AI & Gen AI vision, product, technical strategy, and framework. Develop and execute the overall strategy for the services, aligning with company goals and market trends Utilize expertise to guide the decision on leading-edge technical / business approaches and/or develops major new technical tools. Facilitates communication between executives, staff, management, vendors, and other technology resources within and outside of the organization. About XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here .
10/21/2025
Full time
What you'll need to succeed as a Director, Artificial Intelligence at XPO: Minimum Qualifications: Bachelor's degree or equivalent related work or military experience 7 years of data science, operations research and/or software engineering experience in Artificial Intelligence and Machine Learning with a proven track record of building and deploying AI models. 5+ years of experience years of leading, managing, and developing highly talented teams. Strong technical background and deep understanding of Machine Learning with practical experience in building and implementing large-scale predictive models and recommendation systems. Excellent communication and collaboration skills with the ability to influence partners and customers with data insights and expertise. Proficient in AI frameworks (e.g., PyTorch) and programming languages (e.g., Python), with experience in building and deploying AI models for end-to-end AI/ML solutions. Preferred qualifications: Master's degree or PhD, or equivalent experience in Data Science, Information Technology, Applied Mathematics, Engineering, Computer Science or related field. 12+ years of experience leading, managing, and developing highly talented teams. Proven leadership experience in data analytics and AI, or a related role, with a strong background in designing and implementing data science solutions. Prior experience leading technical engagements across data engineering, data science, AI, and Gen AI workstreams. Strong leadership and proactive communication to coordinate with the project teams and other internal stakeholders. Experience with delivering solutions on major cloud platforms, data science tools, and Gen AI technologies. Strong business acumen, with experience in managing P&L, revenue growth, and client engagements. About the Director, Artificial Intelligence job: Pay, Benefits and more: Competitive compensation package Full health insurance benefits available on day one Life and disability insurance Earn up to 15 days of PTO over your first year 9 paid company holidays 401(k) option with company match Education assistance Opportunity to participate in a company incentive plan What you'll do on a typical day: Build out a best in-class AI organization and collaborate with the business and technology leaders to develop and execute our AI Roadmap. Be responsible for leading a team of data scientists in developing and implementing models and algorithms to solve complex supply chain problems Serve as a trusted advisor to senior client stakeholders, guiding them on leveraging AI & Gen AI to drive business outcomes. Ensure high levels of client satisfaction through quality delivery and strong partnerships Define global AI & Gen AI vision, product, technical strategy, and framework. Develop and execute the overall strategy for the services, aligning with company goals and market trends Utilize expertise to guide the decision on leading-edge technical / business approaches and/or develops major new technical tools. Facilitates communication between executives, staff, management, vendors, and other technology resources within and outside of the organization. About XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here .
Director of MSP Operations & Growth
NATIONAL STAFFING ASSOCIATES, LLC Stuart, Florida
Role Summary: We are seeking a seasoned, ambitious, and highly skilled Director of Managed Service Provider (MSP) Operations & Growth to lead and scale our IT division. This executive role blends strategy, technical expertise, and P&L accountability, overseeing service delivery for our existing clients, driving revenue growth, and scaling the technical team and processes for future expansion. The ideal candidate has deep experience in the MSP space and is technically proficient enough to personally resolve complex, multi-platform infrastructure challenges. Technical Qualifications (Must Be Proficient): The candidate must be self-sufficient in managing enterprise IT environments across hybrid and cloud platforms: Operating Systems & Identity: Expert in Windows Server environments, Active Directory, and Microsoft Exchange (on-premises and hybrid). Cloud Ecosystems: Advanced experience with Office 365 (Exchange Online, SharePoint, Teams), Azure (IaaS, networking, security), and AWS (compute, networking, security). Virtualization: Hands-on with VMware (enterprise) and Proxmox (open-source) virtualization platforms. Networking & Security: Strong knowledge of VLANs, routing protocols, firewall management, and endpoint/email security (SentinelOne, Proofpoint). Data Integrity: Proven ability to implement and manage backup and disaster recovery solutions. Leadership & Strategic Responsibilities: MSP Division Management: Client Oversight: Serve as the final escalation point and strategic advisor for all clients. Ensure high-quality remote and onsite support, meeting SLA, CSAT, and NPS targets. Sales Enablement & Growth: Collaborate with the sales team, providing technical expertise to close new business and expand recurring revenue (MRR). Team Development & Scaling: Hiring & Mentorship: Lead recruitment, training, and mentorship of technical staff to support business growth. Process Optimization: Implement ITIL-based best practices (Incident, Change, Problem Management) to improve technician efficiency and reduce Mean Time to Resolution (MTTR). VoIP Service Provider Support: Act as the primary technical liaison for a sister VoIP company. Provide advanced support for VoIP infrastructure and ensure seamless network integration for voice services. Why Join Us: This is an opportunity to lead a dynamic IT division, influence business growth, and shape the future of our MSP operations in a hands-on, technically challenging environment.
10/21/2025
Full time
Role Summary: We are seeking a seasoned, ambitious, and highly skilled Director of Managed Service Provider (MSP) Operations & Growth to lead and scale our IT division. This executive role blends strategy, technical expertise, and P&L accountability, overseeing service delivery for our existing clients, driving revenue growth, and scaling the technical team and processes for future expansion. The ideal candidate has deep experience in the MSP space and is technically proficient enough to personally resolve complex, multi-platform infrastructure challenges. Technical Qualifications (Must Be Proficient): The candidate must be self-sufficient in managing enterprise IT environments across hybrid and cloud platforms: Operating Systems & Identity: Expert in Windows Server environments, Active Directory, and Microsoft Exchange (on-premises and hybrid). Cloud Ecosystems: Advanced experience with Office 365 (Exchange Online, SharePoint, Teams), Azure (IaaS, networking, security), and AWS (compute, networking, security). Virtualization: Hands-on with VMware (enterprise) and Proxmox (open-source) virtualization platforms. Networking & Security: Strong knowledge of VLANs, routing protocols, firewall management, and endpoint/email security (SentinelOne, Proofpoint). Data Integrity: Proven ability to implement and manage backup and disaster recovery solutions. Leadership & Strategic Responsibilities: MSP Division Management: Client Oversight: Serve as the final escalation point and strategic advisor for all clients. Ensure high-quality remote and onsite support, meeting SLA, CSAT, and NPS targets. Sales Enablement & Growth: Collaborate with the sales team, providing technical expertise to close new business and expand recurring revenue (MRR). Team Development & Scaling: Hiring & Mentorship: Lead recruitment, training, and mentorship of technical staff to support business growth. Process Optimization: Implement ITIL-based best practices (Incident, Change, Problem Management) to improve technician efficiency and reduce Mean Time to Resolution (MTTR). VoIP Service Provider Support: Act as the primary technical liaison for a sister VoIP company. Provide advanced support for VoIP infrastructure and ensure seamless network integration for voice services. Why Join Us: This is an opportunity to lead a dynamic IT division, influence business growth, and shape the future of our MSP operations in a hands-on, technically challenging environment.
Director of Stewardship and Communications, GUMC Advancement
InsideHigherEd Washington, Washington DC
Director of Stewardship and Communications, GUMC Advancement Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Requirements Job Overview As a member of the Georgetown University Medical Center's Advancement team, the Director of Stewardship and Communications, GUMC Advancement works to build a culture of gratitude and ensures that donors are appreciated, informed, and engaged. This individual ensures that donors are appropriately and consistently acknowledged and recognized for significant gifts to Georgetown University. Where appropriate, they also develop communication materials for donors, other key constituents, and volunteer leaders to keep them informed and engaged. The Director's work ultimately touches constituents at every level. Thus, a strong sense of responsibility, integrity, thoroughness, attention to detail, and timeliness is critical. The Director is responsible for managing stewardship initiatives for the Medical Center's most significant donors. They will work closely with internal and external partners and stakeholders to design and implement meaningful acknowledgments, stewardship, and engagement activities that express gratitude and demonstrate impact. When appropriate, they will support the planning and execution of visits and tailored communications with key leadership, including the Executive Vice President of GUMC and Vice President for GUMC Advancement. This position will also serve as the GUMC liaison who will help the Office of Advancement's Stewardship team to secure data and content from academic units, departments, and centers in order to prepare financial and impact reports for donors on a portfolio of endowed and current-use funds. This stewardship program requires careful coordination with administrators, students, finance personnel, and other colleagues in units across the main and medical center campuses. This position will oversee GUMC's gift acknowledgment process and will directly manage the creation of tailored acknowledgment communications from the Executive Vice President for Health Sciences and the Vice President of GUMC Advancement. Through strategic engagement and partnership with GUMC Advancement colleagues, this position will ensure that donors receive meaningful and timely acknowledgments and, where appropriate, ensure additional engagement with leadership. This position is responsible for the continued meaningful involvement of Georgetown's donors in the life of the university. It is only with a consistent level of high quality and thoughtful points of contact, engagement, and accurate correspondence that these donors will continue to look to Georgetown as a place to give expression to their own values and philanthropic agendas. Work Interactions This position works with a broad range of university-wide colleagues and external constituents and is highly service-oriented. This position will report to the Managing Director, GUMC Operations and Strategic Engagement, working closely with the Office of the Executive Vice President for GUMC. They will liaise with partners from across the University including, the central Office of Advancement, the Offices of the Provost and President, and the Secretary of the University. The Director represents GUMC Advancement and the university among some of our most generous donors; therefore, he/she must understand all components of these respective offices. Due to the level of confidential information handled, this position requires careful judgment and discretion. The diversity of workload requires flexibility, efficiency, and the ability to prioritize tasks and meet deadlines for a wide variety of assignments. Learn more about the Office of Advancement here. Georgetown University's Office of Advancement is committed to cultivating a safe, equitable, diverse, and inclusive work environment that honors the diverse backgrounds, experiences, and perspectives of our colleagues and broader Georgetown community. Consistent with our Jesuit values, we aim to foster a culture that accepts and cares for each individual, and we believe this is central to achieving our goals in support of Georgetown's mission. Requirements and Qualifications Bachelor's degree required or equivalent combination of education and work experience is required A minimum of 5-7 years of professional experience, preferably in a higher education or non-profit environment Must have superior organizational skills, excellent attention to detail, and proven experience working independently. Outstanding oral and written communication skills, including writing, editing, and proofreading. Diplomatic skills are essential. Ability to handle multiple tasks and priorities simultaneously, and consistently meet all deadlines. Ability to effectively manage projects that are both data-driven and relationship-driven. Proficiency with MS Office Suite and Google Workspace. Preferred Qualifications: Experience working with philanthropic donors. Familiarity with fundraising databases or the SalesForce platform. Knowledge of Georgetown University. Work Mode Designation This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: . Pay Range: The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $66,783.00 - $126,720.23 Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors. Current Georgetown Employees: If you currently work at Georgetown University, please exit this website and login to GMS ( gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown. Submission Guidelines: Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions. Need Assistance: If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at or . Need some assistance with the application process? Please call . For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website . EEO Statement: GU is an Equal Opportunity Employer . All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law . Benefits: Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website . To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-38f092f71310b9a26935
10/21/2025
Full time
Director of Stewardship and Communications, GUMC Advancement Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Requirements Job Overview As a member of the Georgetown University Medical Center's Advancement team, the Director of Stewardship and Communications, GUMC Advancement works to build a culture of gratitude and ensures that donors are appreciated, informed, and engaged. This individual ensures that donors are appropriately and consistently acknowledged and recognized for significant gifts to Georgetown University. Where appropriate, they also develop communication materials for donors, other key constituents, and volunteer leaders to keep them informed and engaged. The Director's work ultimately touches constituents at every level. Thus, a strong sense of responsibility, integrity, thoroughness, attention to detail, and timeliness is critical. The Director is responsible for managing stewardship initiatives for the Medical Center's most significant donors. They will work closely with internal and external partners and stakeholders to design and implement meaningful acknowledgments, stewardship, and engagement activities that express gratitude and demonstrate impact. When appropriate, they will support the planning and execution of visits and tailored communications with key leadership, including the Executive Vice President of GUMC and Vice President for GUMC Advancement. This position will also serve as the GUMC liaison who will help the Office of Advancement's Stewardship team to secure data and content from academic units, departments, and centers in order to prepare financial and impact reports for donors on a portfolio of endowed and current-use funds. This stewardship program requires careful coordination with administrators, students, finance personnel, and other colleagues in units across the main and medical center campuses. This position will oversee GUMC's gift acknowledgment process and will directly manage the creation of tailored acknowledgment communications from the Executive Vice President for Health Sciences and the Vice President of GUMC Advancement. Through strategic engagement and partnership with GUMC Advancement colleagues, this position will ensure that donors receive meaningful and timely acknowledgments and, where appropriate, ensure additional engagement with leadership. This position is responsible for the continued meaningful involvement of Georgetown's donors in the life of the university. It is only with a consistent level of high quality and thoughtful points of contact, engagement, and accurate correspondence that these donors will continue to look to Georgetown as a place to give expression to their own values and philanthropic agendas. Work Interactions This position works with a broad range of university-wide colleagues and external constituents and is highly service-oriented. This position will report to the Managing Director, GUMC Operations and Strategic Engagement, working closely with the Office of the Executive Vice President for GUMC. They will liaise with partners from across the University including, the central Office of Advancement, the Offices of the Provost and President, and the Secretary of the University. The Director represents GUMC Advancement and the university among some of our most generous donors; therefore, he/she must understand all components of these respective offices. Due to the level of confidential information handled, this position requires careful judgment and discretion. The diversity of workload requires flexibility, efficiency, and the ability to prioritize tasks and meet deadlines for a wide variety of assignments. Learn more about the Office of Advancement here. Georgetown University's Office of Advancement is committed to cultivating a safe, equitable, diverse, and inclusive work environment that honors the diverse backgrounds, experiences, and perspectives of our colleagues and broader Georgetown community. Consistent with our Jesuit values, we aim to foster a culture that accepts and cares for each individual, and we believe this is central to achieving our goals in support of Georgetown's mission. Requirements and Qualifications Bachelor's degree required or equivalent combination of education and work experience is required A minimum of 5-7 years of professional experience, preferably in a higher education or non-profit environment Must have superior organizational skills, excellent attention to detail, and proven experience working independently. Outstanding oral and written communication skills, including writing, editing, and proofreading. Diplomatic skills are essential. Ability to handle multiple tasks and priorities simultaneously, and consistently meet all deadlines. Ability to effectively manage projects that are both data-driven and relationship-driven. Proficiency with MS Office Suite and Google Workspace. Preferred Qualifications: Experience working with philanthropic donors. Familiarity with fundraising databases or the SalesForce platform. Knowledge of Georgetown University. Work Mode Designation This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: . Pay Range: The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $66,783.00 - $126,720.23 Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors. Current Georgetown Employees: If you currently work at Georgetown University, please exit this website and login to GMS ( gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown. Submission Guidelines: Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions. Need Assistance: If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at or . Need some assistance with the application process? Please call . For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website . EEO Statement: GU is an Equal Opportunity Employer . All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law . Benefits: Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website . To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-38f092f71310b9a26935
Residential Community Director (HR Title: Residence Hall Director) - (RES)
InsideHigherEd Dallas, Texas
Salary Range: Annual salary - $47,112. This is a live-in position. Other benefits include a meal allowance of $2,300 per year (twelve months); relocation allowance up to $800 (new employees must be a minimum of 50 miles or more to be eligible for relocation assistance); access to professional development funds; partially furnished one bedroom/one bathroom apartment, including laundry, utilities, expanded television service and internet; and comprehensive package of University health, tuition and retirement benefits. About SMU SMU's more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University's small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs. SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences , Cox School of Business , Lyle School of Engineering , Meadows School of the Arts , Simmons School of Education and Human Development , Dedman School of Law , Perkins School of Theology and Moody School of Graduate and Advanced Studies . SMU is data driven, and its powerful supercomputing ecosystem - paired with entrepreneurial drive - creates an unrivaled environment for the University to deliver research excellence. Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU's relationship with Dallas - the dynamic center of one of the nation's fastest-growing regions - offers unique learning, research, social and career opportunities that provide a launch pad for global impact. SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry. About the Position: This role is an on-campus, in-person position. The Residential Community Director provides leadership in developing and sustaining positive academically focused residential communities and in successfully accomplishing administrative functions required in managing a university residence community. Position is live-in and reports to an Associate Director for Residential Life. The position serves in an on-call rotation. Essential Functions: Trains, supervises, and evaluates the job performance of student staff. Conducts regularly scheduled individual and group staff meetings. Provides development and accountability for student leaders. Develops a personal knowledge of individual residents to better provide assistance and related support. Assists with retention efforts. Serves as a case manager through the Caring Community Connections program. Provides conflict mediation and parent interaction to resolve student issues. Assesses needs of residents. Provides and facilitates programming (including at least one large-scale signature event program yearly) in support of the Residential Commons tradition to promote a positive living and learning environment that fosters a sense of belonging. Advises commons council and student leaders. Leads and/or serves on one or more RLSH (and potentially Student Affairs) committees. Meets regularly with supervisor and other RLSH staff. Develops a relationship with FIR and supports their connection to the leadership team and programmatic efforts. Serves as Conduct Officer for student conduct cases occurring in residential areas. Performs related duties as assigned or required to meet RLSH and University goals. Coordinates building operations. Assists with occupancy management, including but not limited to managing room and hall changes, check-in and check-out activity, etc. Monitors physical condition of assigned areas and reports work requests and desired facility improvements per established procedures. Manages budget and financial paperwork including purchasing and expense reports. Assists in major annual processes, e.g., staff selection, assessments, and serves on the on-call rotation to manage student and facilities emergencies, etc. Qualifications Education and Experience: A Master's degree is required. A degree in Higher Education Administration, College Student Personnel, Counseling in Higher Education or related field is preferred. Previous experience in Residence Life (full time or graduate) is preferred. Experience working in Student Affairs, a residential college setting or working with academic and faculty partners is also preferred. Experience supervising student staff is a plus. Knowledge, Skills and Abilities: Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills. Candidate must be able to establish and maintain effective and collaborative supervisory and collegial working relationships. Candidate must be willing and able to work evenings and weekends, and serve in an on-call rotation and also be willing and able to live in and be a presence in the community. Candidate proficiency in Microsoft Office (MS Word, Excel, PowerPoint and Outlook) is essential. Physical and Environmental Demands: Sit for long periods of time Deadline to Apply: Priority consideration may be given to submissions received by February 9, 2025. This position is open until filled. EEO Statement: SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205 . Benefits: SMU offers staff a broad, competitive array of health and related benefit s. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution. SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU. The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities , including tuition benefits .
10/21/2025
Full time
Salary Range: Annual salary - $47,112. This is a live-in position. Other benefits include a meal allowance of $2,300 per year (twelve months); relocation allowance up to $800 (new employees must be a minimum of 50 miles or more to be eligible for relocation assistance); access to professional development funds; partially furnished one bedroom/one bathroom apartment, including laundry, utilities, expanded television service and internet; and comprehensive package of University health, tuition and retirement benefits. About SMU SMU's more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University's small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs. SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences , Cox School of Business , Lyle School of Engineering , Meadows School of the Arts , Simmons School of Education and Human Development , Dedman School of Law , Perkins School of Theology and Moody School of Graduate and Advanced Studies . SMU is data driven, and its powerful supercomputing ecosystem - paired with entrepreneurial drive - creates an unrivaled environment for the University to deliver research excellence. Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU's relationship with Dallas - the dynamic center of one of the nation's fastest-growing regions - offers unique learning, research, social and career opportunities that provide a launch pad for global impact. SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry. About the Position: This role is an on-campus, in-person position. The Residential Community Director provides leadership in developing and sustaining positive academically focused residential communities and in successfully accomplishing administrative functions required in managing a university residence community. Position is live-in and reports to an Associate Director for Residential Life. The position serves in an on-call rotation. Essential Functions: Trains, supervises, and evaluates the job performance of student staff. Conducts regularly scheduled individual and group staff meetings. Provides development and accountability for student leaders. Develops a personal knowledge of individual residents to better provide assistance and related support. Assists with retention efforts. Serves as a case manager through the Caring Community Connections program. Provides conflict mediation and parent interaction to resolve student issues. Assesses needs of residents. Provides and facilitates programming (including at least one large-scale signature event program yearly) in support of the Residential Commons tradition to promote a positive living and learning environment that fosters a sense of belonging. Advises commons council and student leaders. Leads and/or serves on one or more RLSH (and potentially Student Affairs) committees. Meets regularly with supervisor and other RLSH staff. Develops a relationship with FIR and supports their connection to the leadership team and programmatic efforts. Serves as Conduct Officer for student conduct cases occurring in residential areas. Performs related duties as assigned or required to meet RLSH and University goals. Coordinates building operations. Assists with occupancy management, including but not limited to managing room and hall changes, check-in and check-out activity, etc. Monitors physical condition of assigned areas and reports work requests and desired facility improvements per established procedures. Manages budget and financial paperwork including purchasing and expense reports. Assists in major annual processes, e.g., staff selection, assessments, and serves on the on-call rotation to manage student and facilities emergencies, etc. Qualifications Education and Experience: A Master's degree is required. A degree in Higher Education Administration, College Student Personnel, Counseling in Higher Education or related field is preferred. Previous experience in Residence Life (full time or graduate) is preferred. Experience working in Student Affairs, a residential college setting or working with academic and faculty partners is also preferred. Experience supervising student staff is a plus. Knowledge, Skills and Abilities: Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills. Candidate must be able to establish and maintain effective and collaborative supervisory and collegial working relationships. Candidate must be willing and able to work evenings and weekends, and serve in an on-call rotation and also be willing and able to live in and be a presence in the community. Candidate proficiency in Microsoft Office (MS Word, Excel, PowerPoint and Outlook) is essential. Physical and Environmental Demands: Sit for long periods of time Deadline to Apply: Priority consideration may be given to submissions received by February 9, 2025. This position is open until filled. EEO Statement: SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205 . Benefits: SMU offers staff a broad, competitive array of health and related benefit s. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution. SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU. The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities , including tuition benefits .
Director, Program Operations - Access and Disability Support
InsideHigherEd Austin, Texas
Director, Program Operations - Access and Disability Support Austin Community College Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01 If you are a current Austin Community College employee, please click this link to apply through your Workday account . Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area. As a community college committed to our mission, we seek to recruit and retain a workforce that: Values intellectual curiosity and innovative teaching Is attracted by the college's mission to promote equitable access to educational opportunities Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities. Focused on student academic achievement and postgraduate outcomes Welcomes difference and models respectful interaction with others Engages with the community both within and outside of ACC Job Posting Title: Director, Program Operations - Access and Disability Support Job Description Summary: The Director, Program Operations for Access and Disability Support (ADS) provides strategic and operational leadership to ensure consistent, compliant, and student-centered delivery of disability-related services across Austin Community College (ACC). Reporting to the Executive Dean, Access and Disability Support, this position advances institutional goals of equity and access in alignment with the Americans with Disabilities Act (ADA), Section 504, and ACC's commitment to inclusive education. As a core member of the ADS leadership team, the Director oversees daily program operations, leads district-wide implementation of the AIM database system, and supervises intake and testing coordination teams. The Director is responsible for strategic planning, operational efficiency, and continuous improvement of services supporting students with disabilities. This role also manages data reporting for institutional accountability and partners with IT, Institutional Research, and Student Affairs to ensure the seamless integration of systems and services. Serving as a technical expert on AIM, accessibility, and compliance within the context of program operations, the Director plays a key role in policy implementation, staff development, and program assessment. The position requires regular travel between campuses to ensure equitable service delivery across all ACC locations. Job Description: Description of Duties & Tasks Supervise, train, coach, and evaluate assigned staff in alignment with College policies and employment laws; recommend hiring and disciplinary actions as needed. Provide day-to-day leadership and oversight for all Access and Disability Support (ADS) program operations across the Austin Community College locations;. serve as a key member of the ADS leadership team. Support the development of the department's operational budget and make recommendations related to service delivery efficiency and program operations. Serve as the district-wide administrator and subject matter expert for the Accessible Information Management (AIM) disability services database, managing system configuration, workflows, user roles, data reporting, documentation standards, and staff training. Lead project management efforts related to AIM, collaborating regularly with internal ADS teams, including student accessibility services, communication access, and accessible technology, and text and media. Provide technical consultation to departments and personnel on accessibility systems, accommodations implementation, and disability-related compliance. Serve as a key liaison with IT, Institutional Research, and Student Affairs to support data integration, enhance service delivery, and ensure system alignment. Oversee the collection, management, and reporting of program data related to ensure data integrity, support institutional accountability, and meet compliance standards under ADA and Section 504. Conduct ongoing program assessment using AIM and other data sources to evaluate outcomes and recommend improvements. Develop and implement district-wide policies and procedures to ensure consistent application of ADS program operations in alignment with institutional goals and legal requirements. Ensure alignment with institutional goals, regulatory compliance, and the continuous enhancement of accessible services and support initiatives. Oversee ADA testing accommodations across the district, including test proctoring, distraction-reduced environments, and assistive technology; Supervise ADS testing staff and promote consistent, compliant practices using AIM and related tools. Respond to student concerns and complex accessibility issues in coordination with ADS leadership team, Legal Affairs, Equal Opportunity and Compliance, and other stakeholders as needed, with a focus on ADS program operations, intake and testing. Regular and reliable attendance is required to effectively serve in this leadership role. Ensure reliable service delivery across all campuses; frequent travel between sites is required. Perform other duties as assigned in support of ADS and institutional access goals. Knowledge Best practices with regard to disability services practices, strategies, policies, and procedure. Supervisory principles, practices, and methods. Data gathering and statistical reporting. Strong working knowledge of ADA, Section 504, and related state and federal regulations in higher education. Skills Strong leadership and staff management skills across distributed teams. Excellent understanding of accessibility-related laws, best practices, service models. Demonstrated ability to oversee internal program operations and project management. Ability to manage complex service operations, resolve accommodation-related disputes, and support students from diverse backgrounds. Clear, effective communication and collaboration skills with faculty, staff, and students. Commitment to creation of accessible environments and belonging and the advancement of access in higher education. Maintaining an established work schedule. Effectively using interpersonal and communications skills, including tact and diplomacy. Effectively using organizational and planning skills with attention to detail and follow-through. Maintaining confidentiality of work-related information and materials. Demonstrated success in overseeing large-scale, multi-campus accommodation programs, departmental program operations, including operations related to ADA testing, and/or centralized intake systems. Experience developing and executing strategic initiatives that improve service accessibility, efficiency, and student outcomes in a higher education setting. Strong background in change management, process improvement, or cross-departmental collaboration, particularly in institutions serving diverse student populations. Technology Skills Proficiency in Microsoft Office Suite and Google Workspace. Technical proficiency in managing student disability management system. Demonstrated experience with Accessible Information Management (AIM), including workflow configuration, data integration with student information systems (SIS), advanced reporting, and end-user training. Proficiency in communicating via email, teleconferencing, telephone, and direct messaging. Effectively be able to utilize project management tools. Required Work Experience Two (2) years related work experience including one (1) year supervisory experience. Functional knowledge of accessibility Access Information Management (AIM) and experience configuring workflows, generating reports, and providing user training. Education cannot be substituted for supervisory experience. Preferred Work Experience Four (4) years of progressively responsible leadership experience in accessibility/disability services within a higher education setting. Demonstrated experience with disability management databases, program operations, ADA testing, and support staffing. Required Education Bachelor's degree. Preferred Education Master's degree in Disability Studies, Special Education, Higher Education Administration, Counseling, Psychology, vocational rehabilitation, rehabilitation counseling, social work or a closely related field. Physical Requirements Work is performed in a standard office or similar environment. Subject to standing, walking . click apply for full job details
10/21/2025
Full time
Director, Program Operations - Access and Disability Support Austin Community College Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01 If you are a current Austin Community College employee, please click this link to apply through your Workday account . Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area. As a community college committed to our mission, we seek to recruit and retain a workforce that: Values intellectual curiosity and innovative teaching Is attracted by the college's mission to promote equitable access to educational opportunities Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities. Focused on student academic achievement and postgraduate outcomes Welcomes difference and models respectful interaction with others Engages with the community both within and outside of ACC Job Posting Title: Director, Program Operations - Access and Disability Support Job Description Summary: The Director, Program Operations for Access and Disability Support (ADS) provides strategic and operational leadership to ensure consistent, compliant, and student-centered delivery of disability-related services across Austin Community College (ACC). Reporting to the Executive Dean, Access and Disability Support, this position advances institutional goals of equity and access in alignment with the Americans with Disabilities Act (ADA), Section 504, and ACC's commitment to inclusive education. As a core member of the ADS leadership team, the Director oversees daily program operations, leads district-wide implementation of the AIM database system, and supervises intake and testing coordination teams. The Director is responsible for strategic planning, operational efficiency, and continuous improvement of services supporting students with disabilities. This role also manages data reporting for institutional accountability and partners with IT, Institutional Research, and Student Affairs to ensure the seamless integration of systems and services. Serving as a technical expert on AIM, accessibility, and compliance within the context of program operations, the Director plays a key role in policy implementation, staff development, and program assessment. The position requires regular travel between campuses to ensure equitable service delivery across all ACC locations. Job Description: Description of Duties & Tasks Supervise, train, coach, and evaluate assigned staff in alignment with College policies and employment laws; recommend hiring and disciplinary actions as needed. Provide day-to-day leadership and oversight for all Access and Disability Support (ADS) program operations across the Austin Community College locations;. serve as a key member of the ADS leadership team. Support the development of the department's operational budget and make recommendations related to service delivery efficiency and program operations. Serve as the district-wide administrator and subject matter expert for the Accessible Information Management (AIM) disability services database, managing system configuration, workflows, user roles, data reporting, documentation standards, and staff training. Lead project management efforts related to AIM, collaborating regularly with internal ADS teams, including student accessibility services, communication access, and accessible technology, and text and media. Provide technical consultation to departments and personnel on accessibility systems, accommodations implementation, and disability-related compliance. Serve as a key liaison with IT, Institutional Research, and Student Affairs to support data integration, enhance service delivery, and ensure system alignment. Oversee the collection, management, and reporting of program data related to ensure data integrity, support institutional accountability, and meet compliance standards under ADA and Section 504. Conduct ongoing program assessment using AIM and other data sources to evaluate outcomes and recommend improvements. Develop and implement district-wide policies and procedures to ensure consistent application of ADS program operations in alignment with institutional goals and legal requirements. Ensure alignment with institutional goals, regulatory compliance, and the continuous enhancement of accessible services and support initiatives. Oversee ADA testing accommodations across the district, including test proctoring, distraction-reduced environments, and assistive technology; Supervise ADS testing staff and promote consistent, compliant practices using AIM and related tools. Respond to student concerns and complex accessibility issues in coordination with ADS leadership team, Legal Affairs, Equal Opportunity and Compliance, and other stakeholders as needed, with a focus on ADS program operations, intake and testing. Regular and reliable attendance is required to effectively serve in this leadership role. Ensure reliable service delivery across all campuses; frequent travel between sites is required. Perform other duties as assigned in support of ADS and institutional access goals. Knowledge Best practices with regard to disability services practices, strategies, policies, and procedure. Supervisory principles, practices, and methods. Data gathering and statistical reporting. Strong working knowledge of ADA, Section 504, and related state and federal regulations in higher education. Skills Strong leadership and staff management skills across distributed teams. Excellent understanding of accessibility-related laws, best practices, service models. Demonstrated ability to oversee internal program operations and project management. Ability to manage complex service operations, resolve accommodation-related disputes, and support students from diverse backgrounds. Clear, effective communication and collaboration skills with faculty, staff, and students. Commitment to creation of accessible environments and belonging and the advancement of access in higher education. Maintaining an established work schedule. Effectively using interpersonal and communications skills, including tact and diplomacy. Effectively using organizational and planning skills with attention to detail and follow-through. Maintaining confidentiality of work-related information and materials. Demonstrated success in overseeing large-scale, multi-campus accommodation programs, departmental program operations, including operations related to ADA testing, and/or centralized intake systems. Experience developing and executing strategic initiatives that improve service accessibility, efficiency, and student outcomes in a higher education setting. Strong background in change management, process improvement, or cross-departmental collaboration, particularly in institutions serving diverse student populations. Technology Skills Proficiency in Microsoft Office Suite and Google Workspace. Technical proficiency in managing student disability management system. Demonstrated experience with Accessible Information Management (AIM), including workflow configuration, data integration with student information systems (SIS), advanced reporting, and end-user training. Proficiency in communicating via email, teleconferencing, telephone, and direct messaging. Effectively be able to utilize project management tools. Required Work Experience Two (2) years related work experience including one (1) year supervisory experience. Functional knowledge of accessibility Access Information Management (AIM) and experience configuring workflows, generating reports, and providing user training. Education cannot be substituted for supervisory experience. Preferred Work Experience Four (4) years of progressively responsible leadership experience in accessibility/disability services within a higher education setting. Demonstrated experience with disability management databases, program operations, ADA testing, and support staffing. Required Education Bachelor's degree. Preferred Education Master's degree in Disability Studies, Special Education, Higher Education Administration, Counseling, Psychology, vocational rehabilitation, rehabilitation counseling, social work or a closely related field. Physical Requirements Work is performed in a standard office or similar environment. Subject to standing, walking . click apply for full job details
Director of Finance
InsideHigherEd Gainesville, Florida
Director of Finance Job no: 536376 Work type: Staff Full-Time Location: Main Campus (Gainesville, FL) Categories: Business/Accounting/Finance, Executive/Director/Management Department: - PH-ADMINISTRATIVE FIN AFFAIRS Classification Title:Director of Finance Classification Minimum Requirements: Master's degree in appropriate area of specialization and six years of appropriate experience or a bachelor's degree in appropriate areas of specialization and eight years of experience. Job Description: Join Our Leadership Team-Shape the Financial Future of the College of Pharmacy! Are you a strategic thinker with a passion for driving financial excellence? The University of Florida College of Pharmacy is seeking a dynamic Director of Finance to lead and shape our financial future. This pivotal role reports directly to the Dean and partners with senior leadership to align financial strategy with institutional priorities as we kick off our new five-year strategic plan. Budget and Financial Management: • Provide Financial Leadership • Lead and oversee financial operations across all college units • Offer strategic financial guidance aligned with the college's mission and goals Plan for Fiscal Sustainability • Direct short- and long-term financial planning to ensure stability • Advise the Dean and senior leadership on financial position, trends, risks, and opportunities including commitment tracking Develop & Implement Financial Strategy • Create comprehensive financial plans to support academic, research, and operational priorities • Ensure optimal resource allocation through data-informed planning Budget Management • Coordinate annual budgeting processes, including funding requests and reallocations • Oversee financial adjustments to support dynamic needs and priorities • Management of college incentive plans • Meet with individual department units to review program budget and future forecast • Provide detailed analysis and recommendations to improve financial planning and resource allocation Stewardship of Funds •Manage multiple funding streams: state appropriations, contracts and grants, UF Foundation, auxiliaries, student fees, and College of Pharmacy Faculty Practice Association accounts •Champion responsible, efficient financial stewardship that reflects institutional priorities • Policy Compliance & Communication • Interpret and apply financial policies from the university, state, and federal levels • Develop internal financial procedures and controls to maintain compliance and operational integrity Internal Support & Coordination • Act as a key resource for policy guidance and financial training • Collaborate with central UF offices-Finance & Accounting, Contracts & Grants, Budget-for policy alignment and consistency Financial Reporting and Compliance: • Directs preparation, review, and submission of internal and external financial reports, such as: • Variance reports • Forecasting summaries • Fund balances • Other reports required by university, state, or external entities • Ensures all reporting complies with university, state, and federal regulations and policies • Serves as the primary contact for financial audits and reviews by university, state, and independent auditors • Monitors financial transactions for accuracy, consistency, and integrity • Proactively investigates and resolves financial discrepancies and reporting issues • Oversight of annual auxiliary rate reviews Team Leadership: • Lead finance and logistics teams with strategic oversight and clear delegation • Align responsibilities with team strengths to ensure accountability and workflow efficiency • Guide performance through feedback, coaching, and professional development • Foster a collaborative, service-driven culture focused on growth and excellence • Ensure clear, consistent communication of expectations, timelines, and deliverables The University of Florida: UF, the flagship AAU institution of the State of Florida, is a top-tier research institution with a long history of training outstanding undergraduate, graduate, and professional students. UF is currently ranked among U.S. public universities by U.S. News and World Report. The University of Florida's academic health center is the country's only academic health center, with six health-related colleges located on a single, contiguous campus. The colleges, major research centers and institutes, and clinical enterprises focus on building collaborative, specialized clinical services centered on quality and innovation. The UF College of Pharmacy ranked by U.S. News & World Report as the No. 1 pharmacy college in Florida and the No. 4 pharmacy college nationally, the University of Florida College of Pharmacy has been developing future leaders in pharmacy practice and science for nearly a century. At campuses in Gainesville, Jacksonville and Orlando, award-winning faculty aim to improve the health of Floridians and people across the world through pharmacy education, high-impact research and clinical innovation. As one of the Top 3, National Institutes of Health-funded pharmacy colleges nationally, the UF College of Pharmacy features preeminent researchers who are leading major medical breakthroughs in areas such as drug discovery and development, pharmacometrics and systems pharmacology, and precision medicine. The college's online programs are among the largest and most successful in the world, having received multiple national awards for excellence in distance education. Why Gainesville? Gainesville is home to Florida's largest and oldest university, as well as a vibrant hub of education, healthcare, culture, and sports in the state. The University of Florida and UF Health Shands Hospital are major employers, providing jobs for many residents of surrounding counties. The Greater Gainesville area serves as the cultural, educational, and commercial heart of the north central Florida region. Gainesville offers a full range of municipal services, including cultural and administrative support. Renowned for its preservation of historic landmarks and natural beauty, the city boasts numerous parks, museums, and lakes that attract thousands of visitors. With its lush urban forest and Tree City USA designation, Gainesville stands out as one of Florida's most picturesque cities. Its central location provides convenient access to both coasts, offering easy exploration of Florida's famed beaches, springs, and nature reserves. Explore Gainesville in 60 Seconds. Expected Salary:Commensurate with education and experience. Employment Benefits include: • Health Insurance: UF participates in state- and university-sponsored benefits programs for individuals, families and domestic partners, and offers voluntary insurance that includes vision, dental, long-term disability and more. • Retirement Options: Attractive options include Florida Retirement System Pension Plan, State University System Optional Retirement Program, Florida Retirement System Investment Plan, and Voluntary Retirement Savings Plan. • Leave: UF Faculty and Staff enjoy a generous paid leave plan as well as access to a sick-leave pool, maternity/paternity leave, and leave payouts. To learn more visit: hr.ufl.edu/benefits Required Qualifications: •Master's degree in appropriate area of specialization and six years of appropriate experience or a bachelor's degree in appropriate areas of specialization and eight years of experience. Preferred: • Advanced degree in Finance, Accounting, or Business, MBA preferred • Experience in higher education and/or a health care environment • Have extensive experience and knowledge in strategic financial/budget management • Experience with PeopleSoft and/or Workday • Significant supervisory experience and the ability to effectively manage, coach, mentor and motivate others • Ability to work strategically, develop and implement constituency programs and activities • Must be an outstanding communicator and possess excellent written and verbal communication skills; interpersonal skills; and the ability to work collegially and interact effectively with a constituency • Have a proven ability to cultivate and maintain strong working relationships with internal and external leaders and organizations • Ability to work collaboratively and be a team player • Strong customer service focused mindset Special Instructions to Applicants: We welcome nominations of and applications for individuals who would bring unique perspectives and experiences to support UF's mission of excellence in education, research, and student life. Inquiries and nominations can be sent to Search Chair John Gums, PharmD () Candidates must apply online at Careers at UF. For full consideration, applications must be submitted by August 14, 2025 with the following required documents: • Cover Letter • Resume • List of references for at least three (3) professional contacts that includes: • Full name • Current position • Email address • Telephone number Applications received after July 21, 2025 will be reviewed at the discretion of the search panel. The position posting will remain open and accept applications until a competitive pool of applicants is established. This is primarily an on-campus leadership position with hybrid flexibility possible after a successful onboarding period. Health Assessment Required: No . click apply for full job details
10/21/2025
Full time
Director of Finance Job no: 536376 Work type: Staff Full-Time Location: Main Campus (Gainesville, FL) Categories: Business/Accounting/Finance, Executive/Director/Management Department: - PH-ADMINISTRATIVE FIN AFFAIRS Classification Title:Director of Finance Classification Minimum Requirements: Master's degree in appropriate area of specialization and six years of appropriate experience or a bachelor's degree in appropriate areas of specialization and eight years of experience. Job Description: Join Our Leadership Team-Shape the Financial Future of the College of Pharmacy! Are you a strategic thinker with a passion for driving financial excellence? The University of Florida College of Pharmacy is seeking a dynamic Director of Finance to lead and shape our financial future. This pivotal role reports directly to the Dean and partners with senior leadership to align financial strategy with institutional priorities as we kick off our new five-year strategic plan. Budget and Financial Management: • Provide Financial Leadership • Lead and oversee financial operations across all college units • Offer strategic financial guidance aligned with the college's mission and goals Plan for Fiscal Sustainability • Direct short- and long-term financial planning to ensure stability • Advise the Dean and senior leadership on financial position, trends, risks, and opportunities including commitment tracking Develop & Implement Financial Strategy • Create comprehensive financial plans to support academic, research, and operational priorities • Ensure optimal resource allocation through data-informed planning Budget Management • Coordinate annual budgeting processes, including funding requests and reallocations • Oversee financial adjustments to support dynamic needs and priorities • Management of college incentive plans • Meet with individual department units to review program budget and future forecast • Provide detailed analysis and recommendations to improve financial planning and resource allocation Stewardship of Funds •Manage multiple funding streams: state appropriations, contracts and grants, UF Foundation, auxiliaries, student fees, and College of Pharmacy Faculty Practice Association accounts •Champion responsible, efficient financial stewardship that reflects institutional priorities • Policy Compliance & Communication • Interpret and apply financial policies from the university, state, and federal levels • Develop internal financial procedures and controls to maintain compliance and operational integrity Internal Support & Coordination • Act as a key resource for policy guidance and financial training • Collaborate with central UF offices-Finance & Accounting, Contracts & Grants, Budget-for policy alignment and consistency Financial Reporting and Compliance: • Directs preparation, review, and submission of internal and external financial reports, such as: • Variance reports • Forecasting summaries • Fund balances • Other reports required by university, state, or external entities • Ensures all reporting complies with university, state, and federal regulations and policies • Serves as the primary contact for financial audits and reviews by university, state, and independent auditors • Monitors financial transactions for accuracy, consistency, and integrity • Proactively investigates and resolves financial discrepancies and reporting issues • Oversight of annual auxiliary rate reviews Team Leadership: • Lead finance and logistics teams with strategic oversight and clear delegation • Align responsibilities with team strengths to ensure accountability and workflow efficiency • Guide performance through feedback, coaching, and professional development • Foster a collaborative, service-driven culture focused on growth and excellence • Ensure clear, consistent communication of expectations, timelines, and deliverables The University of Florida: UF, the flagship AAU institution of the State of Florida, is a top-tier research institution with a long history of training outstanding undergraduate, graduate, and professional students. UF is currently ranked among U.S. public universities by U.S. News and World Report. The University of Florida's academic health center is the country's only academic health center, with six health-related colleges located on a single, contiguous campus. The colleges, major research centers and institutes, and clinical enterprises focus on building collaborative, specialized clinical services centered on quality and innovation. The UF College of Pharmacy ranked by U.S. News & World Report as the No. 1 pharmacy college in Florida and the No. 4 pharmacy college nationally, the University of Florida College of Pharmacy has been developing future leaders in pharmacy practice and science for nearly a century. At campuses in Gainesville, Jacksonville and Orlando, award-winning faculty aim to improve the health of Floridians and people across the world through pharmacy education, high-impact research and clinical innovation. As one of the Top 3, National Institutes of Health-funded pharmacy colleges nationally, the UF College of Pharmacy features preeminent researchers who are leading major medical breakthroughs in areas such as drug discovery and development, pharmacometrics and systems pharmacology, and precision medicine. The college's online programs are among the largest and most successful in the world, having received multiple national awards for excellence in distance education. Why Gainesville? Gainesville is home to Florida's largest and oldest university, as well as a vibrant hub of education, healthcare, culture, and sports in the state. The University of Florida and UF Health Shands Hospital are major employers, providing jobs for many residents of surrounding counties. The Greater Gainesville area serves as the cultural, educational, and commercial heart of the north central Florida region. Gainesville offers a full range of municipal services, including cultural and administrative support. Renowned for its preservation of historic landmarks and natural beauty, the city boasts numerous parks, museums, and lakes that attract thousands of visitors. With its lush urban forest and Tree City USA designation, Gainesville stands out as one of Florida's most picturesque cities. Its central location provides convenient access to both coasts, offering easy exploration of Florida's famed beaches, springs, and nature reserves. Explore Gainesville in 60 Seconds. Expected Salary:Commensurate with education and experience. Employment Benefits include: • Health Insurance: UF participates in state- and university-sponsored benefits programs for individuals, families and domestic partners, and offers voluntary insurance that includes vision, dental, long-term disability and more. • Retirement Options: Attractive options include Florida Retirement System Pension Plan, State University System Optional Retirement Program, Florida Retirement System Investment Plan, and Voluntary Retirement Savings Plan. • Leave: UF Faculty and Staff enjoy a generous paid leave plan as well as access to a sick-leave pool, maternity/paternity leave, and leave payouts. To learn more visit: hr.ufl.edu/benefits Required Qualifications: •Master's degree in appropriate area of specialization and six years of appropriate experience or a bachelor's degree in appropriate areas of specialization and eight years of experience. Preferred: • Advanced degree in Finance, Accounting, or Business, MBA preferred • Experience in higher education and/or a health care environment • Have extensive experience and knowledge in strategic financial/budget management • Experience with PeopleSoft and/or Workday • Significant supervisory experience and the ability to effectively manage, coach, mentor and motivate others • Ability to work strategically, develop and implement constituency programs and activities • Must be an outstanding communicator and possess excellent written and verbal communication skills; interpersonal skills; and the ability to work collegially and interact effectively with a constituency • Have a proven ability to cultivate and maintain strong working relationships with internal and external leaders and organizations • Ability to work collaboratively and be a team player • Strong customer service focused mindset Special Instructions to Applicants: We welcome nominations of and applications for individuals who would bring unique perspectives and experiences to support UF's mission of excellence in education, research, and student life. Inquiries and nominations can be sent to Search Chair John Gums, PharmD () Candidates must apply online at Careers at UF. For full consideration, applications must be submitted by August 14, 2025 with the following required documents: • Cover Letter • Resume • List of references for at least three (3) professional contacts that includes: • Full name • Current position • Email address • Telephone number Applications received after July 21, 2025 will be reviewed at the discretion of the search panel. The position posting will remain open and accept applications until a competitive pool of applicants is established. This is primarily an on-campus leadership position with hybrid flexibility possible after a successful onboarding period. Health Assessment Required: No . click apply for full job details
Director, Operations and Risk
InsideHigherEd Atlanta, Georgia
Job Title: Director, Operations and Risk Location: USO-TW Building ATL Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 269691 About Us The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell. Location Georgia Archives - 5800 Jonesboro Rd Morrow, GA 30260 Georgia Public Library Services (GPLS) - 2872 Woodcock Blvd Atlanta, GA 30341 Information Technology Services (ITS) - 2500 Daniells Bridge Road Athens, GA 30606 Shared Services Center (SSC) - 1005 George J Lyons Pkwy Sandersville, GA 31082 Job Summary The University System of Georgia (USG) Director of Operations & Risk would provide day-to-day oversight and management of the USG Enterprise Risk Management Program (ERM). This position directs, develops, implements, and leads the University System of Georgia's (USG) Enterprise Risk Management program which is intended to visualize, assess, and manage major risks that may adversely impact the attainment of key organizational objectives. Provides consultation to the University System Institutions and System Office Departments on various insurance and risk management matters, including, but not limited to advisement regarding insurance procurement activities and consultation regarding indemnity contract language inlicense agreements, loan agreements and service agreements. Responsibilities Manages an effective System-wide Enterprise Risk Management (ERM) program including developing mechanisms to identify, assess, monitor, report, and mitigate risks. Plans, directs, oversees, and coordinates the day-to-day activities of the University System Office (USO) ERM program as well as assists USO administrators in maintaining the USO risk management frameworks and procedures. Coordinates and oversees an institution-wide approach to ERM by all USG institutions and ensures that risk management efforts are focused on supporting the institution's mission and objectives. Coordinates directly with each institution's risk management policy coordinator to ensure the effective management of risk at the institutional level. Coordinates groups and committees at institutions and the system office to find solutions to newly identified risk management issues; leads project with state, regional and national implications. Designs key risk indicators and risk response strategies and assists in designing System-wide reports concerning identified risks. Integrates risks and USG strategic objectives to provide recommendations addressing policy, procedures, strategy, resource allocation, and other risk mitigation strategies. Lead the core traditional risk management program for the USG, i.e., the Comprehensive Loss Control Program (CLCP). Collaborates with other risk management functions within the System Office and throughout the USG. Makes recommendations on improvements to Board policy, USG procedures, and other process improvements impacting USG operations. Prepares and submits findings and reports affecting the ERM program. Presents recommendations and other reports to senior management and the Board of Regents. Communicates and coordinates with outside agencies as needed to represent the ERM program and the USG, to include regular interaction with the Georgia Department of Administrative Services (DOAS). Provides direction and advice to USG and USO departments on all matters related to state insurance programs, including property, fidelity, aviation, liability, workers' compensation, etc. Provide direction and support on property control policies, procedures, and processes. Partner with and cultivate relationships with key strategic stakeholders to lead in developing and implementing standards, processes, programs, and best practices related to risk management. Create awareness and conduct training surrounding risks and mitigation efforts. Performs special projects and assignments as assigned by the Assistant Vice Chancellor of Fiscal Affairs Operations, Committee on Internal Audit, Risk, and Compliance, and/or other senior management. Further develop and strengthen a relatively new program in a complex internal and external environment. Position involves significant and frequent interaction with USG Presidents, USG Chief Business Officers, and other USG senior staff, including the ERM Coordinators. The position will provide guidance, advice, and counsel to the Chief Audit Officer and other senior staff and managers as an input to the USG audit risk assessment process.Manages the performance measurement of the risk management support function and evaluates the quality of services provided through review of reports and statistical data and through communications with stakeholders.Travel to various USG institutions and other offsite meeting locations Required Qualifications Master's degree in Finance, Accounting, Risk Management, Business, or related field Over three years of directly related program management experience Experience preferably in Higher Education operations Professional license, certification, or designation or graduate degree related to or demonstrating competency in ERM Excellent communication, organizational and problem-solving skills Strong work ethic and ability to multi-task Understanding of ERM frameworks and its application to organizational operations and governance Preferred Qualifications 8-10 years job related experience. Two or more Certifications or licenses preferred Knowledge, Skills, & Abilities Advanced knowledge of risk management, business continuity, insurance and the claims process. Knowledge of federal and state laws, rules and regulations impacting higher education. Knowledge of process improvement theories and practices. Knowledge of best practices in higher education management. Knowledge of computers and job-related software programs. Great attention to detail Ability to provide supervision and direction. Skill in written communication to executive and subject matter experts. Skill in collaborating with multiple constituents. Skill in decision making and problem solving. Skill in interpersonal relations and in dealing with the public. Skill in oral and written communication. Ability to respond diplomatically to sensitive and critical issues. Ability to effectively multi-task. Ability to learn and become the Administrator of Wdesk, the USG ERM software. Contact Information For technical support, please contact OneUSG Connect Support by phone at 251.2644, or by email at . USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Conditions of Employment Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request. Equal Employment Opportunity The University System Office is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University System Office to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For questions or more detailed information regarding this policy please contact the University System Office Human Resources at . Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources. Background Check Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification. For certain positions, a satisfactory credit check, MVR . click apply for full job details
10/21/2025
Full time
Job Title: Director, Operations and Risk Location: USO-TW Building ATL Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 269691 About Us The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell. Location Georgia Archives - 5800 Jonesboro Rd Morrow, GA 30260 Georgia Public Library Services (GPLS) - 2872 Woodcock Blvd Atlanta, GA 30341 Information Technology Services (ITS) - 2500 Daniells Bridge Road Athens, GA 30606 Shared Services Center (SSC) - 1005 George J Lyons Pkwy Sandersville, GA 31082 Job Summary The University System of Georgia (USG) Director of Operations & Risk would provide day-to-day oversight and management of the USG Enterprise Risk Management Program (ERM). This position directs, develops, implements, and leads the University System of Georgia's (USG) Enterprise Risk Management program which is intended to visualize, assess, and manage major risks that may adversely impact the attainment of key organizational objectives. Provides consultation to the University System Institutions and System Office Departments on various insurance and risk management matters, including, but not limited to advisement regarding insurance procurement activities and consultation regarding indemnity contract language inlicense agreements, loan agreements and service agreements. Responsibilities Manages an effective System-wide Enterprise Risk Management (ERM) program including developing mechanisms to identify, assess, monitor, report, and mitigate risks. Plans, directs, oversees, and coordinates the day-to-day activities of the University System Office (USO) ERM program as well as assists USO administrators in maintaining the USO risk management frameworks and procedures. Coordinates and oversees an institution-wide approach to ERM by all USG institutions and ensures that risk management efforts are focused on supporting the institution's mission and objectives. Coordinates directly with each institution's risk management policy coordinator to ensure the effective management of risk at the institutional level. Coordinates groups and committees at institutions and the system office to find solutions to newly identified risk management issues; leads project with state, regional and national implications. Designs key risk indicators and risk response strategies and assists in designing System-wide reports concerning identified risks. Integrates risks and USG strategic objectives to provide recommendations addressing policy, procedures, strategy, resource allocation, and other risk mitigation strategies. Lead the core traditional risk management program for the USG, i.e., the Comprehensive Loss Control Program (CLCP). Collaborates with other risk management functions within the System Office and throughout the USG. Makes recommendations on improvements to Board policy, USG procedures, and other process improvements impacting USG operations. Prepares and submits findings and reports affecting the ERM program. Presents recommendations and other reports to senior management and the Board of Regents. Communicates and coordinates with outside agencies as needed to represent the ERM program and the USG, to include regular interaction with the Georgia Department of Administrative Services (DOAS). Provides direction and advice to USG and USO departments on all matters related to state insurance programs, including property, fidelity, aviation, liability, workers' compensation, etc. Provide direction and support on property control policies, procedures, and processes. Partner with and cultivate relationships with key strategic stakeholders to lead in developing and implementing standards, processes, programs, and best practices related to risk management. Create awareness and conduct training surrounding risks and mitigation efforts. Performs special projects and assignments as assigned by the Assistant Vice Chancellor of Fiscal Affairs Operations, Committee on Internal Audit, Risk, and Compliance, and/or other senior management. Further develop and strengthen a relatively new program in a complex internal and external environment. Position involves significant and frequent interaction with USG Presidents, USG Chief Business Officers, and other USG senior staff, including the ERM Coordinators. The position will provide guidance, advice, and counsel to the Chief Audit Officer and other senior staff and managers as an input to the USG audit risk assessment process.Manages the performance measurement of the risk management support function and evaluates the quality of services provided through review of reports and statistical data and through communications with stakeholders.Travel to various USG institutions and other offsite meeting locations Required Qualifications Master's degree in Finance, Accounting, Risk Management, Business, or related field Over three years of directly related program management experience Experience preferably in Higher Education operations Professional license, certification, or designation or graduate degree related to or demonstrating competency in ERM Excellent communication, organizational and problem-solving skills Strong work ethic and ability to multi-task Understanding of ERM frameworks and its application to organizational operations and governance Preferred Qualifications 8-10 years job related experience. Two or more Certifications or licenses preferred Knowledge, Skills, & Abilities Advanced knowledge of risk management, business continuity, insurance and the claims process. Knowledge of federal and state laws, rules and regulations impacting higher education. Knowledge of process improvement theories and practices. Knowledge of best practices in higher education management. Knowledge of computers and job-related software programs. Great attention to detail Ability to provide supervision and direction. Skill in written communication to executive and subject matter experts. Skill in collaborating with multiple constituents. Skill in decision making and problem solving. Skill in interpersonal relations and in dealing with the public. Skill in oral and written communication. Ability to respond diplomatically to sensitive and critical issues. Ability to effectively multi-task. Ability to learn and become the Administrator of Wdesk, the USG ERM software. Contact Information For technical support, please contact OneUSG Connect Support by phone at 251.2644, or by email at . USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Conditions of Employment Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request. Equal Employment Opportunity The University System Office is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University System Office to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For questions or more detailed information regarding this policy please contact the University System Office Human Resources at . Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources. Background Check Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification. For certain positions, a satisfactory credit check, MVR . click apply for full job details
Deputy Chief of Staff
InsideHigherEd Elon, North Carolina
Deputy Chief of Staff Location: Elon University Campus Title: Deputy Chief of Staff Position Type: Staff Full-Time Days Per Week: Monday - Friday Hours Per Week: 40 VP Area: Office of the President Department: President's Office Position Summary The Deputy Chief of Staff serves as a key leader in the President's Office, supporting the Chief of Staff and President in advancing institutional priorities and managing strategic initiatives. This position coordinates projects, operations, and relationships with internal and external constituencies. The Deputy Chief of Staff oversees administrative functions within the President's Office, provides support for the Board of Trustees, and ensures effective coordination with university divisions. The role requires exceptional judgment, discretion, attention to detail and collaborative skills to represent the President and the university across a range of settings. This is a highly-collaborative, full-time, 40-hour per week, 12-month position. Benefits of Working at Elon As an Elon University employee, you'll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon's personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities. Elon University's home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you'll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation's premier travel destinations. Employees at Elon enjoy a generous and comprehensive benefits package that includes: 28 annual days off, including holidays and vacation. Immediate tuition remission for undergraduate courses Tuition remission for approved graduate-level courses after 12 months of employment. Retirement plan with an 8 percent contribution from the university. Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic. Free use of campus fitness facilities. Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics. Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities. Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon's principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one's identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service. Minimum Required Education and Experience Juris doctorate or advanced degree in higher education administration, public administration, or a related field required. Minimum of ten years of progressively responsible experience in executive support, project coordination or strategic leadership in higher education or a similarly complex organization. Experience working directly with executive leadership is required. Strong understanding of higher education governance, operations, and culture preferred. Demonstrated ability to exercise excellent judgment, discretion, and confidentiality. Exceptional organizational, interpersonal, and collaborative skills required. Job Duties Strategic Project and Executive Support Lead and coordinate cross-functional initiatives that advance the university's strategic priorities, ensuring alignment with the President's vision and university strategic plan, Boldly Elon. Support the Chief of Staff in managing institutional response efforts and presidential directives. Research, analyze, and synthesize information on emerging issues, policies, and opportunities affecting the university. Assist in planning and implementing strategic initiatives, programs, and special projects. Coordinate scheduling and calendar management in collaboration with the President's executive assistant. Ensure compliance with university policies and maintain organized records and documentation. Institutional Coordination Serve as a liaison between the President's Office and university divisions, departments, and constituencies. Facilitate cross-divisional collaboration on institutional initiatives. Represent the President and Chief of Staff at meetings, events, and functions as delegated. Build and maintain relationships with key stakeholders including faculty, staff, students, alumni, and community partners. Board of Trustees Support Assist the Chief of Staff in coordinating Board of Trustees meetings, retreats, and activities. Provided administrative support to key Board committees, including, but not limited to preparing meeting materials, reports, and presentations. Follow up on Board actions to ensure timely implementation. Support Trustee engagement and onboarding processes; maintain Board records. Event and Visit Coordination Collaborate with the Director of Presidential Events to plan and execute presidential events and university functions. Coordinate the President's participation in major university ceremonies and signature events. Manage visits from dignitaries, delegates, and institutional partners. Ensure appropriate protocol and hospitality at events. Commitment to Inclusive Excellence Champion Elon's values of inclusive excellence by fostering an environment of belonging and respect. Collaborate with campus partners to support inclusive institutional practices and engagement. Additional Responsibilities Represent the President's Office on university committees and working groups as assigned. Participate in professional development opportunities. Occasional travel, evening, and weekend work expected. Other duties as assigned. Special Instructions to Applicants: This search is being conducted by The Duffy Group. Please send all application materials to John Fierro at . To Apply: To apply, visit: . Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-0336d36cba4e624c9de3a4da22f816fb
10/21/2025
Full time
Deputy Chief of Staff Location: Elon University Campus Title: Deputy Chief of Staff Position Type: Staff Full-Time Days Per Week: Monday - Friday Hours Per Week: 40 VP Area: Office of the President Department: President's Office Position Summary The Deputy Chief of Staff serves as a key leader in the President's Office, supporting the Chief of Staff and President in advancing institutional priorities and managing strategic initiatives. This position coordinates projects, operations, and relationships with internal and external constituencies. The Deputy Chief of Staff oversees administrative functions within the President's Office, provides support for the Board of Trustees, and ensures effective coordination with university divisions. The role requires exceptional judgment, discretion, attention to detail and collaborative skills to represent the President and the university across a range of settings. This is a highly-collaborative, full-time, 40-hour per week, 12-month position. Benefits of Working at Elon As an Elon University employee, you'll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon's personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities. Elon University's home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you'll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation's premier travel destinations. Employees at Elon enjoy a generous and comprehensive benefits package that includes: 28 annual days off, including holidays and vacation. Immediate tuition remission for undergraduate courses Tuition remission for approved graduate-level courses after 12 months of employment. Retirement plan with an 8 percent contribution from the university. Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic. Free use of campus fitness facilities. Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics. Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities. Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon's principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one's identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service. Minimum Required Education and Experience Juris doctorate or advanced degree in higher education administration, public administration, or a related field required. Minimum of ten years of progressively responsible experience in executive support, project coordination or strategic leadership in higher education or a similarly complex organization. Experience working directly with executive leadership is required. Strong understanding of higher education governance, operations, and culture preferred. Demonstrated ability to exercise excellent judgment, discretion, and confidentiality. Exceptional organizational, interpersonal, and collaborative skills required. Job Duties Strategic Project and Executive Support Lead and coordinate cross-functional initiatives that advance the university's strategic priorities, ensuring alignment with the President's vision and university strategic plan, Boldly Elon. Support the Chief of Staff in managing institutional response efforts and presidential directives. Research, analyze, and synthesize information on emerging issues, policies, and opportunities affecting the university. Assist in planning and implementing strategic initiatives, programs, and special projects. Coordinate scheduling and calendar management in collaboration with the President's executive assistant. Ensure compliance with university policies and maintain organized records and documentation. Institutional Coordination Serve as a liaison between the President's Office and university divisions, departments, and constituencies. Facilitate cross-divisional collaboration on institutional initiatives. Represent the President and Chief of Staff at meetings, events, and functions as delegated. Build and maintain relationships with key stakeholders including faculty, staff, students, alumni, and community partners. Board of Trustees Support Assist the Chief of Staff in coordinating Board of Trustees meetings, retreats, and activities. Provided administrative support to key Board committees, including, but not limited to preparing meeting materials, reports, and presentations. Follow up on Board actions to ensure timely implementation. Support Trustee engagement and onboarding processes; maintain Board records. Event and Visit Coordination Collaborate with the Director of Presidential Events to plan and execute presidential events and university functions. Coordinate the President's participation in major university ceremonies and signature events. Manage visits from dignitaries, delegates, and institutional partners. Ensure appropriate protocol and hospitality at events. Commitment to Inclusive Excellence Champion Elon's values of inclusive excellence by fostering an environment of belonging and respect. Collaborate with campus partners to support inclusive institutional practices and engagement. Additional Responsibilities Represent the President's Office on university committees and working groups as assigned. Participate in professional development opportunities. Occasional travel, evening, and weekend work expected. Other duties as assigned. Special Instructions to Applicants: This search is being conducted by The Duffy Group. Please send all application materials to John Fierro at . To Apply: To apply, visit: . Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-0336d36cba4e624c9de3a4da22f816fb
Director of Philanthropy Operations
InsideHigherEd Commerce, Texas
Job Title Director of Philanthropy Operations Agency East Texas A&M University Department Vice President of Philanthropy & Engagement Proposed Minimum Salary Commensurate Job Location Commerce, Texas Job Type Staff Job Description INSTRUCTIONS TO APPLICANT: During the application process the "My Experience " page has a section provided " Attachments (Resume/CV, References, Cover letter, etc.) " to upload required documents. Use the Upload button to add each document. You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB. All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered. Incomplete or improperly submitted applications may be excluded from consideration. Please provide the following documents: Cover Letter Resume/CV Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered). Transcripts (Unofficial will be accepted with application. Official transcripts are required at time of verbal offer). If transcripts are from an international institution, it is the responsibility of the applicant to have the transcripts translated and evaluated by an approved credential evaluator. Please do not withdraw your application in an attempt to upload a missing document. If you need assistance with this or any other matter, please contact us at . SUMMARY: The Director of Philanthropy Operations is responsible for the creation, management, and oversight of the integrated support system that enables our philanthropic front-line to effectively seek financial support for East Texas A&M University This oversight includes Philanthropy Operations, Research, Gift Accounting, and Prospect Strategy. The Director will serve as the primary liaison for gift and donor records, gift accounting, and implementing an institution-wide comprehensive donor relations and stewardship program. The Director will ensure accuracy and integrity of Raiser's Edge - our database which tracks contributions and contains alumni, donor, and prospect information. Key oversight includes but is not limited to data input and output, technology management, and end-user services and support, especially in support of the Philanthropy team and key initiatives for the University. In addition to managing current projects, the Director will inform future strategy through analysis and modeling. Other key responsibilities include: ensuring the development and implementation of policies related to the database; informing licenses and tools to optimize philanthropy operations; making sure that the database effectively captures alumni and donor information; and making sure there is accurate financial and analytical reports. DUTIES & RESPONSIBILITIES: Strategic Keep abreast of industry trends and effectively utilize data to evaluate and interpret constituent needs and behaviors in order to recommend new tools, processes, services, and/or new methods to engage constituents. Develop and maintain a technology plan to ensure the Philanthropy & Engagement team has effective technological resources. Forecasting Analytics: Ensure the tracking of important key performance indicators related to donor engagement and team effectiveness Forecast return on investment for appeals and programs based on internal and external benchmarks. Prospect Development: Responsible for the processes that help identify, research, and analyze prospects for major gift cultivation and solicitation. Participate and consult directly with development officers and campus executives to identify and qualify major donor prospects who have the propensity and capacity to support key initiatives and campaigns for the University. Proactively plan and manage creative strategies to identify sources of major gifts ($25,000+) private support using creative research techniques and electronic searching methodologies to ensure that key fundraising initiatives have sufficient prospects to meet fundraising goals. Prospect Management: Oversee the process for identifying prospective donors and assist development directors in managing relationships by optimizing portfolios, supporting the moves management process, and helping ensure target prospects are moving through the pipeline in an effective and efficient manner. Tracks the progress of development officers and team by providing and enhancing dashboards to ensure fluid and active engagement of prospects. Gift Acceptance and Processing: Ensure gift acceptance and gift processing policies support the active solicitation of all approved gift types including appreciated securities, gifts of real and personal property, mineral rights, cash gifts, matching gifts, bequests and other planned gifts, and retirement plan designations. Actively champion the processes related to gift processing and coding to ensure gifts are processed and receipted in a timely manner. Oversee the creation and implementation of a campus-wide philanthropic naming opportunity catalog. Donor Relations: Create and drive donor stewardship programs, events, and oversee written materials to aid in the efforts to educate, cultivate, engage, and recognize donors at all levels. Oversee the implementation of processes that ensure donor's wishes are upheld for all philanthropic restricted funds. Business Process Improvement Effectively utilize Raiser's Edge functionality (example: reports / reminders ) to instill discipline and accountability in business processes (example: moves management). Develop new and improve current processes to manage data requests, with the goal of automation to improve work flow and responsiveness with internal stakeholders. Create a data integrity and management strategy to continually improve data quality and implement associated metrics. (Examples of improved data quality: 1) increase the number of verified e-mail and mailing addresses; 2) increase accurate employment information) Governance Develop and enforce policies and procedures to ensure the integrity of the Philanthropy & Engagement database. Develop and manage audit processes and exception reporting to ensure data integrity. Build collaborative relationships with Philanthropy & Engagement and other university data holders for strategic and effective uses of data. Manage authorization and data access controls to ensure data security. Ensure data complies with IRS regulations and CASE guidelines, as well as University and System policies. Functional Manage the University's users of Raiser's Edge Communicate/reinforce industry and institutional best practices Review and maintain processes and documentation Partner with stakeholders to solve problems efficiently through data and technology Provide regular training opportunities based on roles Serve as the subject matter expert regarding software tool functionality and tool integration. Utilize workflow management tools to streamline data management processes. At this time, serve as first point of contact for staff with questions and as the liaison to vendors and technology services for troubleshooting issues. MINIMUM REQUIREMENTS: Education: Bachelor's Degree in an applicable field or equivalent combination of education and experience. Experience / Knowledge / Skills: Six (6) years of related experience in data collection and analysis. Highly skilled in the use and manipulation of large data sets in Excel. Experience with current Microsoft applications. Excellent analytical, organizational, and communication skills. Strong customer service orientation and sense of teamwork. Possess both technical skills and business acumen. Ability to: Ability to multitask and work cooperatively with others. Ability to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. Ability to effectively translate between end-user needs and database output. Ability to understand development and alumni officer's needs so as to accurately translate their requests into queries and reports. Ask questions. Licensing/Professional Certifications: None Physical Requirements: None Other Requirements: None PREFERRED EDUCATION / SKILLS/ EXPERIENCE: Degree in business analytics, computer science, and/or relevant certifications in analytics. Knowledge in the integration and development of applications. Experience in Prospect Research and Management. Experience with higher-education fundraising. Experience using Raiser's Edge, NXT, Banner and working with Web Focus reports. SUPERVISION OF OTHERS: As reflected above, the Director will oversee the Philanthropy Operations team. This team currently includes the Funds Manager for all philanthropic restricted funds including donor-funded scholarships, the Manager of Gift Processing, the Assistant Director of Stewardship, and two graduate assistants . click apply for full job details
10/21/2025
Full time
Job Title Director of Philanthropy Operations Agency East Texas A&M University Department Vice President of Philanthropy & Engagement Proposed Minimum Salary Commensurate Job Location Commerce, Texas Job Type Staff Job Description INSTRUCTIONS TO APPLICANT: During the application process the "My Experience " page has a section provided " Attachments (Resume/CV, References, Cover letter, etc.) " to upload required documents. Use the Upload button to add each document. You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB. All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered. Incomplete or improperly submitted applications may be excluded from consideration. Please provide the following documents: Cover Letter Resume/CV Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered). Transcripts (Unofficial will be accepted with application. Official transcripts are required at time of verbal offer). If transcripts are from an international institution, it is the responsibility of the applicant to have the transcripts translated and evaluated by an approved credential evaluator. Please do not withdraw your application in an attempt to upload a missing document. If you need assistance with this or any other matter, please contact us at . SUMMARY: The Director of Philanthropy Operations is responsible for the creation, management, and oversight of the integrated support system that enables our philanthropic front-line to effectively seek financial support for East Texas A&M University This oversight includes Philanthropy Operations, Research, Gift Accounting, and Prospect Strategy. The Director will serve as the primary liaison for gift and donor records, gift accounting, and implementing an institution-wide comprehensive donor relations and stewardship program. The Director will ensure accuracy and integrity of Raiser's Edge - our database which tracks contributions and contains alumni, donor, and prospect information. Key oversight includes but is not limited to data input and output, technology management, and end-user services and support, especially in support of the Philanthropy team and key initiatives for the University. In addition to managing current projects, the Director will inform future strategy through analysis and modeling. Other key responsibilities include: ensuring the development and implementation of policies related to the database; informing licenses and tools to optimize philanthropy operations; making sure that the database effectively captures alumni and donor information; and making sure there is accurate financial and analytical reports. DUTIES & RESPONSIBILITIES: Strategic Keep abreast of industry trends and effectively utilize data to evaluate and interpret constituent needs and behaviors in order to recommend new tools, processes, services, and/or new methods to engage constituents. Develop and maintain a technology plan to ensure the Philanthropy & Engagement team has effective technological resources. Forecasting Analytics: Ensure the tracking of important key performance indicators related to donor engagement and team effectiveness Forecast return on investment for appeals and programs based on internal and external benchmarks. Prospect Development: Responsible for the processes that help identify, research, and analyze prospects for major gift cultivation and solicitation. Participate and consult directly with development officers and campus executives to identify and qualify major donor prospects who have the propensity and capacity to support key initiatives and campaigns for the University. Proactively plan and manage creative strategies to identify sources of major gifts ($25,000+) private support using creative research techniques and electronic searching methodologies to ensure that key fundraising initiatives have sufficient prospects to meet fundraising goals. Prospect Management: Oversee the process for identifying prospective donors and assist development directors in managing relationships by optimizing portfolios, supporting the moves management process, and helping ensure target prospects are moving through the pipeline in an effective and efficient manner. Tracks the progress of development officers and team by providing and enhancing dashboards to ensure fluid and active engagement of prospects. Gift Acceptance and Processing: Ensure gift acceptance and gift processing policies support the active solicitation of all approved gift types including appreciated securities, gifts of real and personal property, mineral rights, cash gifts, matching gifts, bequests and other planned gifts, and retirement plan designations. Actively champion the processes related to gift processing and coding to ensure gifts are processed and receipted in a timely manner. Oversee the creation and implementation of a campus-wide philanthropic naming opportunity catalog. Donor Relations: Create and drive donor stewardship programs, events, and oversee written materials to aid in the efforts to educate, cultivate, engage, and recognize donors at all levels. Oversee the implementation of processes that ensure donor's wishes are upheld for all philanthropic restricted funds. Business Process Improvement Effectively utilize Raiser's Edge functionality (example: reports / reminders ) to instill discipline and accountability in business processes (example: moves management). Develop new and improve current processes to manage data requests, with the goal of automation to improve work flow and responsiveness with internal stakeholders. Create a data integrity and management strategy to continually improve data quality and implement associated metrics. (Examples of improved data quality: 1) increase the number of verified e-mail and mailing addresses; 2) increase accurate employment information) Governance Develop and enforce policies and procedures to ensure the integrity of the Philanthropy & Engagement database. Develop and manage audit processes and exception reporting to ensure data integrity. Build collaborative relationships with Philanthropy & Engagement and other university data holders for strategic and effective uses of data. Manage authorization and data access controls to ensure data security. Ensure data complies with IRS regulations and CASE guidelines, as well as University and System policies. Functional Manage the University's users of Raiser's Edge Communicate/reinforce industry and institutional best practices Review and maintain processes and documentation Partner with stakeholders to solve problems efficiently through data and technology Provide regular training opportunities based on roles Serve as the subject matter expert regarding software tool functionality and tool integration. Utilize workflow management tools to streamline data management processes. At this time, serve as first point of contact for staff with questions and as the liaison to vendors and technology services for troubleshooting issues. MINIMUM REQUIREMENTS: Education: Bachelor's Degree in an applicable field or equivalent combination of education and experience. Experience / Knowledge / Skills: Six (6) years of related experience in data collection and analysis. Highly skilled in the use and manipulation of large data sets in Excel. Experience with current Microsoft applications. Excellent analytical, organizational, and communication skills. Strong customer service orientation and sense of teamwork. Possess both technical skills and business acumen. Ability to: Ability to multitask and work cooperatively with others. Ability to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. Ability to effectively translate between end-user needs and database output. Ability to understand development and alumni officer's needs so as to accurately translate their requests into queries and reports. Ask questions. Licensing/Professional Certifications: None Physical Requirements: None Other Requirements: None PREFERRED EDUCATION / SKILLS/ EXPERIENCE: Degree in business analytics, computer science, and/or relevant certifications in analytics. Knowledge in the integration and development of applications. Experience in Prospect Research and Management. Experience with higher-education fundraising. Experience using Raiser's Edge, NXT, Banner and working with Web Focus reports. SUPERVISION OF OTHERS: As reflected above, the Director will oversee the Philanthropy Operations team. This team currently includes the Funds Manager for all philanthropic restricted funds including donor-funded scholarships, the Manager of Gift Processing, the Assistant Director of Stewardship, and two graduate assistants . click apply for full job details
Director of Admissions
InsideHigherEd Barnesville, Georgia
Job Title: Director of Admissions Location: Gordon State College Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 291637 About Us Founded in 1852, GSC is a member of the University System of Georgia. The college has a distinctive legacy of excellent scholarship and service. GSC offers nearly 30 degrees, which includes multiple associate and baccalaureate pathways for students. With an enrollment of over 3,100 students, GSC offers an intimate academic setting with state-of-the-art classrooms and laboratories. In this setting, students receive individualized attention that only a small college with dedicated faculty and staff can provide. Job Summary In partnership with the Executive Director of Enrollment Management, this position provides strategic direction for and supervision of the Department of Admissions & Recruitment and operations of the Customer Relationship Management (CRM) system. In partnership with the Executive Director of Enrollment Management, this position provides strategic direction for and supervision of the Department of Admissions & Recruitment and operations of the Customer Relationship Management (CRM) system. Responsibilities Develops short- and long-term strategic goals for recruitment and enrollment, in alignment with divisional and college-wide strategic plans. Works cooperatively with colleagues across the campus, including Deans, Department Heads, Financial Aid, Registrar, Housing, Marketing, Athletics, and others to promote the college. Serves as a liaison for the college in matters related to admissions-related workshops and meetings; works with high school counselors in the surrounding service area. Sets recruitment and performance goals for the staff, conducting annual performance evaluations, and coordinating all activities required to meet the enrollment goals of the college. Ensures the proper planning and execution of all events associated with student recruitment and relationship management. This includes, but is not limited to instant admissions days, instant enrollment nights, open house events, community events that promote affinity with the college, events targeted to Guidance Counselors, and campus tours. Partners with Marketing and Enrolment Management staff in utilizing social media platforms and CRM to execute communication plans to provide timely and relevant information to prospective students. Prepares recruitment and admissions-related reports and communications. Directs the maintenance of the Admissions online presence and tools, including the office web page, online application form, and college catalog. Assists the Admissions Team in coordinating and prioritizing daily office tasks and functions. Provides oversight of the Admissions and Recruiting operating budget to ensure sound fiscal management and effective use of resources. Remains connected and informed of USG and Board of Regents policies and guidelines through participation in USG System organizations and events. Performs related duties as assigned by the Executive Director of Enrollment Management. Required Qualifications Bachelor s degree from a regionally accredited college or university required, preferably in Business Administration, Information Technology, or Marketing. Minimum of three (3) years of related experience. Experience with CRM systems. Experience leading or supervising employees, student workers, or volunteers. Possession of or ability to readily obtain a valid driver s license issued by the State of Georgia for the type of vehicle or equipment operated. Knowledge, Skills, & Abilities Knowledge of best practices in college admissions recruitment and sales territory management. Knowledge of University System of Georgia (USG) and Gordon State College policies and procedures. Knowledge of computers and job-related software programs. Knowledge of budget development and financial management principles. Knowledge of student data management, institutional compliance, and enrollment strategies. Experience with enrollment-related technology, including CRM systems and student information systems. Strong analytical skills with the ability to interpret complex data to inform decision-making. Strong organizational skills to manage multiple projects and priorities effectively. Excellent interpersonal skills and communication skills, with the ability to garner the respect of colleagues, and to lead and motivate a diverse team. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Institutional Values Commitment to Excellence: Prioritize high standards in all endeavors, striving for distinction in education, research, and community engagement. Student Success : Focus on enhancing regional workforce by effectively preparing students for successful careers, thereby ensuring a substantial return on their educational investment. Innovation and Creativity: Encourage creative thinking and innovative solutions, driving progress and adapting to the evolving needs of our society and the wider world. Belonging: Embrace and celebrate multiple perspectives, fostering an environment that enriches learning and promotes respect and understanding. Equal Employment Opportunity Gordon State College is an equal employment, equal access, and equal educational opportunity. It is the policy of Gordon State College to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For questions or more detailed information regarding this policy, please contact the Gordon State College Office of Human Resources at . Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources. Other Information This is a full-time, 12-month, exempt (salaried) staff position and includes a comprehensive benefits package. Benefits include: Health insurance Dental Vision Flexible Spending Account (FSA) Health Savings Account (HSA) Life Insurance Sick Leave Vacation Leave Parental Leave Retirement Employee discounts Tuition reimbursement
10/21/2025
Full time
Job Title: Director of Admissions Location: Gordon State College Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 291637 About Us Founded in 1852, GSC is a member of the University System of Georgia. The college has a distinctive legacy of excellent scholarship and service. GSC offers nearly 30 degrees, which includes multiple associate and baccalaureate pathways for students. With an enrollment of over 3,100 students, GSC offers an intimate academic setting with state-of-the-art classrooms and laboratories. In this setting, students receive individualized attention that only a small college with dedicated faculty and staff can provide. Job Summary In partnership with the Executive Director of Enrollment Management, this position provides strategic direction for and supervision of the Department of Admissions & Recruitment and operations of the Customer Relationship Management (CRM) system. In partnership with the Executive Director of Enrollment Management, this position provides strategic direction for and supervision of the Department of Admissions & Recruitment and operations of the Customer Relationship Management (CRM) system. Responsibilities Develops short- and long-term strategic goals for recruitment and enrollment, in alignment with divisional and college-wide strategic plans. Works cooperatively with colleagues across the campus, including Deans, Department Heads, Financial Aid, Registrar, Housing, Marketing, Athletics, and others to promote the college. Serves as a liaison for the college in matters related to admissions-related workshops and meetings; works with high school counselors in the surrounding service area. Sets recruitment and performance goals for the staff, conducting annual performance evaluations, and coordinating all activities required to meet the enrollment goals of the college. Ensures the proper planning and execution of all events associated with student recruitment and relationship management. This includes, but is not limited to instant admissions days, instant enrollment nights, open house events, community events that promote affinity with the college, events targeted to Guidance Counselors, and campus tours. Partners with Marketing and Enrolment Management staff in utilizing social media platforms and CRM to execute communication plans to provide timely and relevant information to prospective students. Prepares recruitment and admissions-related reports and communications. Directs the maintenance of the Admissions online presence and tools, including the office web page, online application form, and college catalog. Assists the Admissions Team in coordinating and prioritizing daily office tasks and functions. Provides oversight of the Admissions and Recruiting operating budget to ensure sound fiscal management and effective use of resources. Remains connected and informed of USG and Board of Regents policies and guidelines through participation in USG System organizations and events. Performs related duties as assigned by the Executive Director of Enrollment Management. Required Qualifications Bachelor s degree from a regionally accredited college or university required, preferably in Business Administration, Information Technology, or Marketing. Minimum of three (3) years of related experience. Experience with CRM systems. Experience leading or supervising employees, student workers, or volunteers. Possession of or ability to readily obtain a valid driver s license issued by the State of Georgia for the type of vehicle or equipment operated. Knowledge, Skills, & Abilities Knowledge of best practices in college admissions recruitment and sales territory management. Knowledge of University System of Georgia (USG) and Gordon State College policies and procedures. Knowledge of computers and job-related software programs. Knowledge of budget development and financial management principles. Knowledge of student data management, institutional compliance, and enrollment strategies. Experience with enrollment-related technology, including CRM systems and student information systems. Strong analytical skills with the ability to interpret complex data to inform decision-making. Strong organizational skills to manage multiple projects and priorities effectively. Excellent interpersonal skills and communication skills, with the ability to garner the respect of colleagues, and to lead and motivate a diverse team. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Institutional Values Commitment to Excellence: Prioritize high standards in all endeavors, striving for distinction in education, research, and community engagement. Student Success : Focus on enhancing regional workforce by effectively preparing students for successful careers, thereby ensuring a substantial return on their educational investment. Innovation and Creativity: Encourage creative thinking and innovative solutions, driving progress and adapting to the evolving needs of our society and the wider world. Belonging: Embrace and celebrate multiple perspectives, fostering an environment that enriches learning and promotes respect and understanding. Equal Employment Opportunity Gordon State College is an equal employment, equal access, and equal educational opportunity. It is the policy of Gordon State College to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For questions or more detailed information regarding this policy, please contact the Gordon State College Office of Human Resources at . Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources. Other Information This is a full-time, 12-month, exempt (salaried) staff position and includes a comprehensive benefits package. Benefits include: Health insurance Dental Vision Flexible Spending Account (FSA) Health Savings Account (HSA) Life Insurance Sick Leave Vacation Leave Parental Leave Retirement Employee discounts Tuition reimbursement

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