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director of residence life
Graduate Hall Director
InsideHigherEd San Angelo, Texas
Job Title : Graduate Hall Director Position Type: Student Division: Student Affairs Department: Housing & Residential Programs Job Description: Student Success and Support Promote community development via building walkthroughs, residential curriculum, and visibility within the halls to foster student ownership and care of residential facilities. Assist with the implementation of the Residential Curriculum within assigned area, including guidance of staff, completion of proposals, evaluations, and funding. Conduct intentional and developmental conversations with residence hall students in relation to academics, mental health, student success, student behavior, etc. Serve as an internal stakeholder for departmental initiatives including, but not limited to leadership and residential education; student support, intervention, and prevention; and staff operations. Building Management & Administration Assist with residence hall opening and closing at the beginning and close of each semester and during other officially scheduled breaks; responsible for checking of all rooms to determine readiness for occupancy, and coordination of the room inventory system. Oversee work order process including follow up to ensure appropriate completion and customer satisfaction; work cooperatively with custodial and facilities management staff to monitor and maintain the physical appearance and functioning of assigned facilities. Utilize departmental databases and online systems for the management of Student Housing and Residence Life operations including but not limited to Maxient, THD, Facilities/IT Work Order systems, etc. Serve on departmental committee(s) as assigned. Supervision/Advising Provide direct supervision to assigned Resident Assistants and/or Student Assistant staff within area of responsibility. Recruit, train, develop and advise hall council members as assigned. Provide programming oversight and event management for hall council events as assigned. Provide indirect supervision, advising and accountability to hall staff and hall councils as assigned. Participate in the recruitment, selection training and development of professional and paraprofessional staff. Utilize systems of accountability for staff processes, procedures, and departmental expectations. Complete formal and informal feedback and evaluations of staff as requested. On-Call/Emergency Response During assigned on-call shifts, be accessible by the department provided cell phone 24-hours per day. Be available on a call-to-duty status whenever residence halls are in operation and assist Residence Life staff with residence hall and campus emergencies. Ensure accurate reporting and provide follow-up as necessary with student and parent concerns. Implement required emergency drills (fire drills, severe weather drills, etc.) and complete required paperwork or follow-up. Required Qualifications: Education/Experience/Credentials Required Bachelor's degree required; enrollment in a graduate program required Knowledge, Skills, and Abilities A successful candidate will possess and demonstrate skills, knowledge and abilities related to leadership, facilitation and presentation skills, customer service, committed to building inclusive environments for all students and staff, effective verbal and written communication skills. Ability to handle sensitive information and maintain confidentiality and to respond effectively and appropriately in emergency and crisis situations. Ability to manage multiple projects and priorities in an effective and efficient manner. Skilled in excellent professional interpersonal, verbal and written communication skills including the ability to work effectively and harmoniously with students, parents, co-workers and others contacted in the course of work. Preferred Qualifications: Education/Experience/Credentials Required Experience working in Residence Life as a student staff member or student leader is preferred, but not required. Enrollment in the Student Development and Leadership in Higher Education program is not necessary, but the position is best suited for building a foundation of experience for those enrolled in that program. Salary: Stipend EEO Statement: All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at or email us at . Number of Vacancies: Multiple Open Date: 02/28/2025 Open Until Filled: Yes
10/21/2025
Full time
Job Title : Graduate Hall Director Position Type: Student Division: Student Affairs Department: Housing & Residential Programs Job Description: Student Success and Support Promote community development via building walkthroughs, residential curriculum, and visibility within the halls to foster student ownership and care of residential facilities. Assist with the implementation of the Residential Curriculum within assigned area, including guidance of staff, completion of proposals, evaluations, and funding. Conduct intentional and developmental conversations with residence hall students in relation to academics, mental health, student success, student behavior, etc. Serve as an internal stakeholder for departmental initiatives including, but not limited to leadership and residential education; student support, intervention, and prevention; and staff operations. Building Management & Administration Assist with residence hall opening and closing at the beginning and close of each semester and during other officially scheduled breaks; responsible for checking of all rooms to determine readiness for occupancy, and coordination of the room inventory system. Oversee work order process including follow up to ensure appropriate completion and customer satisfaction; work cooperatively with custodial and facilities management staff to monitor and maintain the physical appearance and functioning of assigned facilities. Utilize departmental databases and online systems for the management of Student Housing and Residence Life operations including but not limited to Maxient, THD, Facilities/IT Work Order systems, etc. Serve on departmental committee(s) as assigned. Supervision/Advising Provide direct supervision to assigned Resident Assistants and/or Student Assistant staff within area of responsibility. Recruit, train, develop and advise hall council members as assigned. Provide programming oversight and event management for hall council events as assigned. Provide indirect supervision, advising and accountability to hall staff and hall councils as assigned. Participate in the recruitment, selection training and development of professional and paraprofessional staff. Utilize systems of accountability for staff processes, procedures, and departmental expectations. Complete formal and informal feedback and evaluations of staff as requested. On-Call/Emergency Response During assigned on-call shifts, be accessible by the department provided cell phone 24-hours per day. Be available on a call-to-duty status whenever residence halls are in operation and assist Residence Life staff with residence hall and campus emergencies. Ensure accurate reporting and provide follow-up as necessary with student and parent concerns. Implement required emergency drills (fire drills, severe weather drills, etc.) and complete required paperwork or follow-up. Required Qualifications: Education/Experience/Credentials Required Bachelor's degree required; enrollment in a graduate program required Knowledge, Skills, and Abilities A successful candidate will possess and demonstrate skills, knowledge and abilities related to leadership, facilitation and presentation skills, customer service, committed to building inclusive environments for all students and staff, effective verbal and written communication skills. Ability to handle sensitive information and maintain confidentiality and to respond effectively and appropriately in emergency and crisis situations. Ability to manage multiple projects and priorities in an effective and efficient manner. Skilled in excellent professional interpersonal, verbal and written communication skills including the ability to work effectively and harmoniously with students, parents, co-workers and others contacted in the course of work. Preferred Qualifications: Education/Experience/Credentials Required Experience working in Residence Life as a student staff member or student leader is preferred, but not required. Enrollment in the Student Development and Leadership in Higher Education program is not necessary, but the position is best suited for building a foundation of experience for those enrolled in that program. Salary: Stipend EEO Statement: All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at or email us at . Number of Vacancies: Multiple Open Date: 02/28/2025 Open Until Filled: Yes
Director of Clinical Reimbursement
Laurel Health Care Company Westerville, Ohio
The Director of Clinical Reimbursement will organize, direct, and provide training in the RAI Process and clinical documentation. This position is responsible for staying current on state-specific quality incentives and reimbursement related to clinical documentation. This role provides strategic direction and analysis to the clinical teams for quality improvement. Provides education, guidance, and development of CRSs (Clinical Resource Specialist). Use of various supporting software applications. Collaborates with corporate, regional, and facility interdisciplinary teams. This role will travel to our skilled nursing facilities in Ohio, Indiana, Virginia, and North Carolina. Join us with an attractive benefits offering: Competitive pay Medical, dental, and vision insurance 401K with matching funds Life Insurance Employee discounts Tuition Reimbursement Student Loan Reimbursement Responsibilities: Assist with development of systems/processes in collaboration with VPCO and VPO to ensure regional and facility staff can perform efficiently Provides information and education on the importance and use of the RAI/PPS/VA processes and their correlation to resident care and reimbursement. Provides instruction on how to read, interpret and use the information contained in various state and company generated reports, such as State Missing Assessment Report, Quality Indicators/Quality Measures, State Validation, Simple LTC Reports, etc. Based on information derived from audits and other available data, the Director provides expertise, consultation, and guidance to appropriate employees to ensure MDS (Minimum Data Set) accuracy and adherence to company policy and procedures as well as state and federal regulations and guidelines. Through analysis of financial and clinical reports, identifies trends and areas of improvement and ensures an appropriate action plan is completed monthly. Maintains in-depth knowledge of the clinical billing system and the MDS process to help investigate/troubleshoot user-related software issues. Oversees and coordinates the process for a thorough and timely orientation for new MDS Coordinators. Ensures current, new, and revised RAI/PPS information is distributed to appropriate employees promptly. Participates in the Quality Review process. Schedules announced and unannounced visits to the facilities. Serves as a member of the CQAMC meeting as required. Serves as a member of the policy and procedure committee. Oversees the restorative program policies and procedures Assist to identify changes necessary regarding current policies and procedures and established facility policies and procedures and communicates recommendations to the VPCO. Requirements: Active RN (Registered Nurse) license in state of residence or state(s) of practice, bachelor's degree in nursing (BSN) is preferred. NAC Certification Must have, as a minimum, 5+ years' experience with RAI process and PPS at the regional level or above and regulations knowledge. Multi-facility experience preferred with Ohio, NC, VA and IN state specific experience. Demonstrate and understand value-based payment and case mix reimbursement methodology. Ability to travel up to 50% Ciena Healthcare We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in five states including Michigan, Ohio, Virginia, North Carolina, and Indiana. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. Join us, if you have a passion for improving the lives of those around you and working with others who feel the same way. IND123
10/21/2025
Full time
The Director of Clinical Reimbursement will organize, direct, and provide training in the RAI Process and clinical documentation. This position is responsible for staying current on state-specific quality incentives and reimbursement related to clinical documentation. This role provides strategic direction and analysis to the clinical teams for quality improvement. Provides education, guidance, and development of CRSs (Clinical Resource Specialist). Use of various supporting software applications. Collaborates with corporate, regional, and facility interdisciplinary teams. This role will travel to our skilled nursing facilities in Ohio, Indiana, Virginia, and North Carolina. Join us with an attractive benefits offering: Competitive pay Medical, dental, and vision insurance 401K with matching funds Life Insurance Employee discounts Tuition Reimbursement Student Loan Reimbursement Responsibilities: Assist with development of systems/processes in collaboration with VPCO and VPO to ensure regional and facility staff can perform efficiently Provides information and education on the importance and use of the RAI/PPS/VA processes and their correlation to resident care and reimbursement. Provides instruction on how to read, interpret and use the information contained in various state and company generated reports, such as State Missing Assessment Report, Quality Indicators/Quality Measures, State Validation, Simple LTC Reports, etc. Based on information derived from audits and other available data, the Director provides expertise, consultation, and guidance to appropriate employees to ensure MDS (Minimum Data Set) accuracy and adherence to company policy and procedures as well as state and federal regulations and guidelines. Through analysis of financial and clinical reports, identifies trends and areas of improvement and ensures an appropriate action plan is completed monthly. Maintains in-depth knowledge of the clinical billing system and the MDS process to help investigate/troubleshoot user-related software issues. Oversees and coordinates the process for a thorough and timely orientation for new MDS Coordinators. Ensures current, new, and revised RAI/PPS information is distributed to appropriate employees promptly. Participates in the Quality Review process. Schedules announced and unannounced visits to the facilities. Serves as a member of the CQAMC meeting as required. Serves as a member of the policy and procedure committee. Oversees the restorative program policies and procedures Assist to identify changes necessary regarding current policies and procedures and established facility policies and procedures and communicates recommendations to the VPCO. Requirements: Active RN (Registered Nurse) license in state of residence or state(s) of practice, bachelor's degree in nursing (BSN) is preferred. NAC Certification Must have, as a minimum, 5+ years' experience with RAI process and PPS at the regional level or above and regulations knowledge. Multi-facility experience preferred with Ohio, NC, VA and IN state specific experience. Demonstrate and understand value-based payment and case mix reimbursement methodology. Ability to travel up to 50% Ciena Healthcare We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in five states including Michigan, Ohio, Virginia, North Carolina, and Indiana. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. Join us, if you have a passion for improving the lives of those around you and working with others who feel the same way. IND123
Director of Memory Care
Grand Living Lake Mary, Florida
About Grand Living Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do. About the Position The Director of Luminations is responsible to enhance the overall memory care Resident and family experience through the provision of comprehensive leadership to the staff working within our memory care environment with thorough and passionate training and mentoring on our specialized program, Luminations , entering their world. Oversee the entire Luminations Neighborhood which includes Facets, Fitness, Housekeeping, Culinary and Health and Wellness as well as holding weekly meetings with each department. The Director of Luminations develops and implements with the Director of Health and Wellness an individual service plan for each resident addressing quality of life and quality of care. Be the family advocate and point of contact for communication of daily life needs and care. This is to be handled in The Sterling Touch friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. The Director of Luminations position is under the general guidance of the Executive Director in accordance with Community standards, processes, procedures, practices, and philosophy. Qualifications and Requirements The Director of Luminations must possess the following knowledge, skills and abilities: High School Diploma or GED, required. Bachelor's Degree, highly preferred. Five or more years of experience managing a memory care program in a senior living environment, highly preferred. Certified Dementia Practitioner, preferred. Ability to obtain any government required license or certificate for working in a Memory Care Assisted Living community. Possess leadership experience and problem-solving skills to manage behavioral health needs and end of life care that are characteristic of the advancement of dementia. Our Facets program incorporates a variety of activities including theater, art, music, fitness, education, event planning and recreation. The ideal candidate must be willing and able to participate in the execution of a well-rounded, refined program which meets the needs and expectations of our educated, talented, sophisticated residents. Please be prepared to share your ideas on how to build a wellness centered program for our residents. Understand or experience with state specific regulation, education, and training regarding dementia care. Ability to read, write and understand the English language to communicates with the residents and other employees. Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time. Ability to lift or carry up to 40 pounds. Benefits For the Director of Luminations position, we offer competitive compensation and a full benefits package for full-time employees including 1) a generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service; 2) affordable insurance options for medical, dental, vision and more; 3) a 401(k) with a 4% company match on a 5% contribution, 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP). PTO is earned at lesser rates for part-time staff. Grand Living is a high-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), Grand Spa & Fitness facilities available for use at designated times. Equal Employment Opportunity At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.
10/21/2025
Full time
About Grand Living Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do. About the Position The Director of Luminations is responsible to enhance the overall memory care Resident and family experience through the provision of comprehensive leadership to the staff working within our memory care environment with thorough and passionate training and mentoring on our specialized program, Luminations , entering their world. Oversee the entire Luminations Neighborhood which includes Facets, Fitness, Housekeeping, Culinary and Health and Wellness as well as holding weekly meetings with each department. The Director of Luminations develops and implements with the Director of Health and Wellness an individual service plan for each resident addressing quality of life and quality of care. Be the family advocate and point of contact for communication of daily life needs and care. This is to be handled in The Sterling Touch friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. The Director of Luminations position is under the general guidance of the Executive Director in accordance with Community standards, processes, procedures, practices, and philosophy. Qualifications and Requirements The Director of Luminations must possess the following knowledge, skills and abilities: High School Diploma or GED, required. Bachelor's Degree, highly preferred. Five or more years of experience managing a memory care program in a senior living environment, highly preferred. Certified Dementia Practitioner, preferred. Ability to obtain any government required license or certificate for working in a Memory Care Assisted Living community. Possess leadership experience and problem-solving skills to manage behavioral health needs and end of life care that are characteristic of the advancement of dementia. Our Facets program incorporates a variety of activities including theater, art, music, fitness, education, event planning and recreation. The ideal candidate must be willing and able to participate in the execution of a well-rounded, refined program which meets the needs and expectations of our educated, talented, sophisticated residents. Please be prepared to share your ideas on how to build a wellness centered program for our residents. Understand or experience with state specific regulation, education, and training regarding dementia care. Ability to read, write and understand the English language to communicates with the residents and other employees. Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time. Ability to lift or carry up to 40 pounds. Benefits For the Director of Luminations position, we offer competitive compensation and a full benefits package for full-time employees including 1) a generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service; 2) affordable insurance options for medical, dental, vision and more; 3) a 401(k) with a 4% company match on a 5% contribution, 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP). PTO is earned at lesser rates for part-time staff. Grand Living is a high-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), Grand Spa & Fitness facilities available for use at designated times. Equal Employment Opportunity At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.
CEO for Human Services Organization Needed
PathWays of the River Valley Claremont, New Hampshire
PathWays of the River Valley seeks an experienced, visionary, and compassionate leader for our next CEO. This position is a wonderful opportunity to advance the rights of people with developmental disabilities and acquired brain disorders and guide the organization to a broader reach and impact in our communities. The CEO is the key leader of PathWays and oversees development, communication, and execution of organizational strategies, ensuring the direction set by our Board of Directors is being followed and aligned with mission-centered outcomes. The CEO will provide the overarching vision and leadership for staff and the broader community. The successful candidate will oversee the effective management of human and financial resources to meet the organization's short and long-term needs and goals. They will develop resources while building, maintaining, and growing valuable external relationships that nurture mission-centered thinking, our values, and cultivate potential donors. This is an exciting opportunity to lead an organization with a strong history and a deep commitment to protecting, developing, and advocating for the rights of people with developmental disabilities. Please note that this is not a remote position and requires regular presence in the office and in the community. KEY RESPONSIBILITIES ORGANIZATION MISSION AND STRATEGY: Works with Board and staff to ensure that the mission is fulfilled through programs, strategic planning, and community outreach. Enhances PathWays' relationships by being active and visible in the community and by working closely with other professional, civic, and private organizations. Identifies and initiates change in the organization's direction to respond to changing external and internal factors. Provides inspirational leadership and direction to all organizational leaders and establishes mission-centered decision-making processes. ORGANIZATION OPERATIONS: Guarantees the organization operates in compliance with relevant laws, NH standards/regulations, and contractual obligations. Develops and leads an effective Leadership team, providing guidance, support, and direction. Motivates and energizes staff, board, and community members and encourages innovative strategies for approaching work and exploring new growth opportunities. Oversees the research and design of effective service delivery models. Creates and promotes a positive, multicultural environment. FINANCIAL PERFORMANCE AND VIABILITY: Develops sufficient resources to ensure the financial health of the organization. Oversees fundraising and developing other revenue streams with the assistance of the Senior Leadership team and Board. Engages with potential major donors, building relationships and demonstrating the organization's value to the community. Increases donor engagement through regular communication, impact reporting, and personalized outreach. Leads the exploration into various fundraising avenues such as grants, events, capital campaigns, and corporate sponsorships. Oversees the financial status of the organization, including developing short- and long-range financial plans, monitoring the budget, and ensuring sound financial controls. BOARD GOVERNANCE: Leads PathWays in a manner that supports and guides the organization's mission as endorsed by the Board of Directors. Communicates effectively with the Board and provides all information necessary for the Board to function properly and make informed decisions. Ensures the Board hears regularly and directly from the leadership of various departments throughout the organization. THE IDEAL CANDIDATE The ideal candidate is a hands-on leader equipped to inspire leadership, staff, the Board, and the community; strategically guide PathWays to achieve its short- and long-term plans and goals; collaborate with the Board and, most importantly, champion the experience of individuals with developmental disabilities. We are looking for someone with the following professional and personal abilities and attributes: Passionate about our mission and committed to mission-centered decision making. Possesses strong advocacy, an inclusion focus, and communication skills. A proven people leader with the ability to coach staff, manage and develop high-performance teams, and develop a strong organizational culture. A visionary and strategic leader with the ability to convey the organization's strategic future to staff, board, donors, and the community. A financially savvy and politically astute leader with the ability to set clear objectives, delegate and guide investment in people and systems as well as experience with local, state, and federal funding. A high-impact communicator who is charismatic and relational; capable and willing to be the face of the organization and connect with a wide range of community partners; can generate lively and dynamic discussions among stakeholders. A leader with successful experience working with a non-profit Board of Directors in building relationships, working collaboratively, and developing, attracting, and retaining board members. Demonstrated unwavering commitment to quality programs and data-driven program evaluation. Creative and excellent problem solver with the ability to balance compassion with pragmatism. Someone who leads by example, is optimistic, bold, and unafraid of challenges. QUALIFICATIONS OF AN IDEAL CANDIDATE Bachelor's degree required, master's degree in non-profit management, human services, or related field preferred. 5+ years of administrative experience in human services required. 4+ years of experience in developmental disability service programs necessary, including a strong understanding of state and federal rules as well as contractual obligations. Extensive knowledge in the fields of developmental disabilities and acquired brain disorders is required. 7+ years of success in a senior nonprofit management role. Excellent coalition-building skills with an ability to communicate and work effectively with a variety of internal and external stakeholders. Primary residence in the catchment area/region is highly preferred. BENEFITS: Health Insurance 403(b) Plan Dental Reimbursement Plan Vision Hardware Insurance Company paid Life, STD, and LTD insurance Voluntary life insurance Flexible Spending Plans Generous PTO Holidays EAP Committed, passionate, and friendly staff PathWays is an EEO employer. Compensation details: 00 Yearly Salary PI21933c40b6a0-6080
10/21/2025
Full time
PathWays of the River Valley seeks an experienced, visionary, and compassionate leader for our next CEO. This position is a wonderful opportunity to advance the rights of people with developmental disabilities and acquired brain disorders and guide the organization to a broader reach and impact in our communities. The CEO is the key leader of PathWays and oversees development, communication, and execution of organizational strategies, ensuring the direction set by our Board of Directors is being followed and aligned with mission-centered outcomes. The CEO will provide the overarching vision and leadership for staff and the broader community. The successful candidate will oversee the effective management of human and financial resources to meet the organization's short and long-term needs and goals. They will develop resources while building, maintaining, and growing valuable external relationships that nurture mission-centered thinking, our values, and cultivate potential donors. This is an exciting opportunity to lead an organization with a strong history and a deep commitment to protecting, developing, and advocating for the rights of people with developmental disabilities. Please note that this is not a remote position and requires regular presence in the office and in the community. KEY RESPONSIBILITIES ORGANIZATION MISSION AND STRATEGY: Works with Board and staff to ensure that the mission is fulfilled through programs, strategic planning, and community outreach. Enhances PathWays' relationships by being active and visible in the community and by working closely with other professional, civic, and private organizations. Identifies and initiates change in the organization's direction to respond to changing external and internal factors. Provides inspirational leadership and direction to all organizational leaders and establishes mission-centered decision-making processes. ORGANIZATION OPERATIONS: Guarantees the organization operates in compliance with relevant laws, NH standards/regulations, and contractual obligations. Develops and leads an effective Leadership team, providing guidance, support, and direction. Motivates and energizes staff, board, and community members and encourages innovative strategies for approaching work and exploring new growth opportunities. Oversees the research and design of effective service delivery models. Creates and promotes a positive, multicultural environment. FINANCIAL PERFORMANCE AND VIABILITY: Develops sufficient resources to ensure the financial health of the organization. Oversees fundraising and developing other revenue streams with the assistance of the Senior Leadership team and Board. Engages with potential major donors, building relationships and demonstrating the organization's value to the community. Increases donor engagement through regular communication, impact reporting, and personalized outreach. Leads the exploration into various fundraising avenues such as grants, events, capital campaigns, and corporate sponsorships. Oversees the financial status of the organization, including developing short- and long-range financial plans, monitoring the budget, and ensuring sound financial controls. BOARD GOVERNANCE: Leads PathWays in a manner that supports and guides the organization's mission as endorsed by the Board of Directors. Communicates effectively with the Board and provides all information necessary for the Board to function properly and make informed decisions. Ensures the Board hears regularly and directly from the leadership of various departments throughout the organization. THE IDEAL CANDIDATE The ideal candidate is a hands-on leader equipped to inspire leadership, staff, the Board, and the community; strategically guide PathWays to achieve its short- and long-term plans and goals; collaborate with the Board and, most importantly, champion the experience of individuals with developmental disabilities. We are looking for someone with the following professional and personal abilities and attributes: Passionate about our mission and committed to mission-centered decision making. Possesses strong advocacy, an inclusion focus, and communication skills. A proven people leader with the ability to coach staff, manage and develop high-performance teams, and develop a strong organizational culture. A visionary and strategic leader with the ability to convey the organization's strategic future to staff, board, donors, and the community. A financially savvy and politically astute leader with the ability to set clear objectives, delegate and guide investment in people and systems as well as experience with local, state, and federal funding. A high-impact communicator who is charismatic and relational; capable and willing to be the face of the organization and connect with a wide range of community partners; can generate lively and dynamic discussions among stakeholders. A leader with successful experience working with a non-profit Board of Directors in building relationships, working collaboratively, and developing, attracting, and retaining board members. Demonstrated unwavering commitment to quality programs and data-driven program evaluation. Creative and excellent problem solver with the ability to balance compassion with pragmatism. Someone who leads by example, is optimistic, bold, and unafraid of challenges. QUALIFICATIONS OF AN IDEAL CANDIDATE Bachelor's degree required, master's degree in non-profit management, human services, or related field preferred. 5+ years of administrative experience in human services required. 4+ years of experience in developmental disability service programs necessary, including a strong understanding of state and federal rules as well as contractual obligations. Extensive knowledge in the fields of developmental disabilities and acquired brain disorders is required. 7+ years of success in a senior nonprofit management role. Excellent coalition-building skills with an ability to communicate and work effectively with a variety of internal and external stakeholders. Primary residence in the catchment area/region is highly preferred. BENEFITS: Health Insurance 403(b) Plan Dental Reimbursement Plan Vision Hardware Insurance Company paid Life, STD, and LTD insurance Voluntary life insurance Flexible Spending Plans Generous PTO Holidays EAP Committed, passionate, and friendly staff PathWays is an EEO employer. Compensation details: 00 Yearly Salary PI21933c40b6a0-6080
Executive Director
Grand Living Austin, Texas
About Grand Living Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do. About the Position The Executive Director is responsible for enhancing the overall Resident experience through exceptional comprehensive leadership. Responsible for establishing and sustaining a culture of unparalleled service and long-term growth through operational management, goal setting and achievement. The Executive Director oversees selection, training, supervising, motivating and empowering of employees and leaders possessing the talent and skills required to fulfill our commitment to residents and their families. Provides ongoing oversight of financial results, including monthly expense monitoring, overall budget preparation, cash flow management and analysis of operational financial reports. This is to be handled in The Sterling Touch friendly, courteous, helpful, timely and professional manner, resulting in a high level of Resident satisfaction. The Executive Director position is under the general guidance of Regional Director of Operations in accordance with Company standards, processes, procedures, practices, and philosophy. Qualifications and Requirements The Executive Director must possess the following knowledge, skills and abilities: Bachelor's Degree, required Eight or more years' work experience required with a track record of ever-increasing responsibilities Experience managing large teams of 30 or more employees, required Experience in assisted living, highly preferred Experience providing hospitality focused service in a health care or senior living community, preferred Experience in start-up or renovation of a senior living community, preferred Ability to read, write and understand the English language in order to effectively communicate with staff, Residents and their families, guests, vendors and the general public Proficiency in all aspects of administration including leadership, human resources, and general business operations Special sensitivity for and knowledge of seniors' health trends, quality of life concerns and memory care related topics Working knowledge of Microsoft Windows operating environment, and Microsoft Office Suite Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time Ability to lift or carry up to 50 pounds Benefits For the Executive Director position, we offer competitive compensation and a full benefits package for full-time employees including 1) a generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service; 2) affordable insurance options for medical, dental, vision and more; 3) a 401(k) with a 4% company match on a 5% contribution, 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP). PTO is earned at lesser rates for part-time staff. Grand Living is a high-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), Grand Spa & Fitness facilities available for use at designated times. Equal Employment Opportunity At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.
10/21/2025
Full time
About Grand Living Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do. About the Position The Executive Director is responsible for enhancing the overall Resident experience through exceptional comprehensive leadership. Responsible for establishing and sustaining a culture of unparalleled service and long-term growth through operational management, goal setting and achievement. The Executive Director oversees selection, training, supervising, motivating and empowering of employees and leaders possessing the talent and skills required to fulfill our commitment to residents and their families. Provides ongoing oversight of financial results, including monthly expense monitoring, overall budget preparation, cash flow management and analysis of operational financial reports. This is to be handled in The Sterling Touch friendly, courteous, helpful, timely and professional manner, resulting in a high level of Resident satisfaction. The Executive Director position is under the general guidance of Regional Director of Operations in accordance with Company standards, processes, procedures, practices, and philosophy. Qualifications and Requirements The Executive Director must possess the following knowledge, skills and abilities: Bachelor's Degree, required Eight or more years' work experience required with a track record of ever-increasing responsibilities Experience managing large teams of 30 or more employees, required Experience in assisted living, highly preferred Experience providing hospitality focused service in a health care or senior living community, preferred Experience in start-up or renovation of a senior living community, preferred Ability to read, write and understand the English language in order to effectively communicate with staff, Residents and their families, guests, vendors and the general public Proficiency in all aspects of administration including leadership, human resources, and general business operations Special sensitivity for and knowledge of seniors' health trends, quality of life concerns and memory care related topics Working knowledge of Microsoft Windows operating environment, and Microsoft Office Suite Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time Ability to lift or carry up to 50 pounds Benefits For the Executive Director position, we offer competitive compensation and a full benefits package for full-time employees including 1) a generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service; 2) affordable insurance options for medical, dental, vision and more; 3) a 401(k) with a 4% company match on a 5% contribution, 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP). PTO is earned at lesser rates for part-time staff. Grand Living is a high-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), Grand Spa & Fitness facilities available for use at designated times. Equal Employment Opportunity At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.
USAA
Licensed P&C Insurance Professional - Sales and Service (Signing Bonus)
USAA Tampa, Florida
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/20/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Child Advocate
Lutheran Services Florida Tampa, Florida
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant . LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others. Purpose & Impact: The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values. Essential Functions: Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary. Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines. All duties are performed in accordance with the following standards: Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules. Qualifications Physical Requirements: Valid Florida Driver's License and Insurance Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed. Certified First Aid/CPR, and crisis intervention. Education/Experience Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a bachelor's degree in a Human Services field . Degree in Social Work preferred. Skills/Abilities: Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs. Why work for LSF? LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including : Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement LSF is proud to be an equal opportunity employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
10/20/2025
Full time
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant . LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others. Purpose & Impact: The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values. Essential Functions: Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary. Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines. All duties are performed in accordance with the following standards: Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules. Qualifications Physical Requirements: Valid Florida Driver's License and Insurance Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed. Certified First Aid/CPR, and crisis intervention. Education/Experience Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a bachelor's degree in a Human Services field . Degree in Social Work preferred. Skills/Abilities: Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs. Why work for LSF? LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including : Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement LSF is proud to be an equal opportunity employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Child Welfare Liaison
Lutheran Services Florida Tampa, Florida
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant . LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others. Purpose & Impact: The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values. Essential Functions: Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary. Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines. All duties are performed in accordance with the following standards: Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules. Qualifications Physical Requirements: Valid Florida Driver's License and Insurance Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed. Certified First Aid/CPR, and crisis intervention. Education/Experience Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a bachelor's degree in a Human Services field . Degree in Social Work preferred. Skills/Abilities: Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs. Why work for LSF? LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including : Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement LSF is proud to be an equal opportunity employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
10/20/2025
Full time
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant . LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others. Purpose & Impact: The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values. Essential Functions: Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary. Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines. All duties are performed in accordance with the following standards: Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules. Qualifications Physical Requirements: Valid Florida Driver's License and Insurance Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed. Certified First Aid/CPR, and crisis intervention. Education/Experience Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a bachelor's degree in a Human Services field . Degree in Social Work preferred. Skills/Abilities: Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs. Why work for LSF? LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including : Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement LSF is proud to be an equal opportunity employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Child Welfare Consultant
Lutheran Services Florida Tampa, Florida
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant . LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others. Purpose & Impact: The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values. Essential Functions: Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary. Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines. All duties are performed in accordance with the following standards: Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules. Qualifications Physical Requirements: Valid Florida Driver's License and Insurance Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed. Certified First Aid/CPR, and crisis intervention. Education/Experience Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a bachelor's degree in a Human Services field . Degree in Social Work preferred. Skills/Abilities: Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs. Why work for LSF? LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including : Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement LSF is proud to be an equal opportunity employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
10/20/2025
Full time
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant . LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others. Purpose & Impact: The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values. Essential Functions: Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary. Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines. All duties are performed in accordance with the following standards: Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules. Qualifications Physical Requirements: Valid Florida Driver's License and Insurance Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed. Certified First Aid/CPR, and crisis intervention. Education/Experience Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a bachelor's degree in a Human Services field . Degree in Social Work preferred. Skills/Abilities: Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs. Why work for LSF? LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including : Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement LSF is proud to be an equal opportunity employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
USAA
Licensed P&C Insurance Professional - Sales and Service (Signing Bonus)
USAA Tampa, Florida
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/20/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Family Services Case Manager
Lutheran Services Florida Tampa, Florida
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant . LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others. Purpose & Impact: The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values. Essential Functions: Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary. Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines. All duties are performed in accordance with the following standards: Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules. Qualifications Physical Requirements: Valid Florida Driver's License and Insurance Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed. Certified First Aid/CPR, and crisis intervention. Education/Experience Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a bachelor's degree in a Human Services field . Degree in Social Work preferred. Skills/Abilities: Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs. Why work for LSF? LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including : Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement LSF is proud to be an equal opportunity employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
10/19/2025
Full time
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant . LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others. Purpose & Impact: The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values. Essential Functions: Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary. Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines. All duties are performed in accordance with the following standards: Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules. Qualifications Physical Requirements: Valid Florida Driver's License and Insurance Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed. Certified First Aid/CPR, and crisis intervention. Education/Experience Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a bachelor's degree in a Human Services field . Degree in Social Work preferred. Skills/Abilities: Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs. Why work for LSF? LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including : Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement LSF is proud to be an equal opportunity employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Sevita
Clinical Director
Sevita Winter Park, Florida
Mentor Community Services , a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. Clinical BCBA Director Location: Winter Park On-site, Community-based Summary The Board Certified Behavior Analyst develops behavioral plans and provides behavioral therapy, and other therapeutic services to program participants. Essential Job Functions To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below: Works with supervisors in the development, implementation, maintenance, and generalization of behavioral change Maintains the use of least restrictive treatment guidelines in the implementation of Behavioral Techniques Directs program participant contact in effecting behavioral change, primarily in the area of activities of daily living, behavior management and social skills Provides Behavioral Therapy and Active Treatment programming in the residence job site, and within the community on an individual or group basis Submits weekly logs indicating objectives, strategies, and results obtained Consults with staff, insurance providers, lawyers, service providers post-discharge, and family on treatment recommendations and progress Participates in family education and therapy as needed Participates in treatment planning with the trans-disciplinary team and attends pre-admission meetings as requested. Serves as a member on the rehabilitation team. Ensures evaluation, progress, and discharge reports on each program participant are provided in a timely manner Completes daily billing summaries on a timely basis Ensures adherence to accreditation standards and ethics of confidentiality Assists in coordination of behavioral programming within all living settings, community settings, and vocational sites as necessary Provides support to assigned team Trains and consults with staff in behavioral techniques Oversees work and trains BIT intern and practicum students Participates in Behavioral Research Projects with the facility and Crisis Intervention System (On-call) Performs other related duties and activities as required Minimum Knowledge and Skills required by the Job The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job: Education and Experience •Master's Degree in psychology or related field required •Five years of experience working with special populations in behavior management •Experience with behavior analysis within an applied setting preferred Certificates, Licenses, and Registrations: •Board Certification Behavior Analyst ("BCBA") required Other Skills and Abilities •N/A Other Requirements •Travel as needed Physical Requirements •Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. AMERICANS WITH DISABILITIES ACT STATEMENT External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis via the interactive process. Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.
10/19/2025
Full time
Mentor Community Services , a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. Clinical BCBA Director Location: Winter Park On-site, Community-based Summary The Board Certified Behavior Analyst develops behavioral plans and provides behavioral therapy, and other therapeutic services to program participants. Essential Job Functions To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below: Works with supervisors in the development, implementation, maintenance, and generalization of behavioral change Maintains the use of least restrictive treatment guidelines in the implementation of Behavioral Techniques Directs program participant contact in effecting behavioral change, primarily in the area of activities of daily living, behavior management and social skills Provides Behavioral Therapy and Active Treatment programming in the residence job site, and within the community on an individual or group basis Submits weekly logs indicating objectives, strategies, and results obtained Consults with staff, insurance providers, lawyers, service providers post-discharge, and family on treatment recommendations and progress Participates in family education and therapy as needed Participates in treatment planning with the trans-disciplinary team and attends pre-admission meetings as requested. Serves as a member on the rehabilitation team. Ensures evaluation, progress, and discharge reports on each program participant are provided in a timely manner Completes daily billing summaries on a timely basis Ensures adherence to accreditation standards and ethics of confidentiality Assists in coordination of behavioral programming within all living settings, community settings, and vocational sites as necessary Provides support to assigned team Trains and consults with staff in behavioral techniques Oversees work and trains BIT intern and practicum students Participates in Behavioral Research Projects with the facility and Crisis Intervention System (On-call) Performs other related duties and activities as required Minimum Knowledge and Skills required by the Job The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job: Education and Experience •Master's Degree in psychology or related field required •Five years of experience working with special populations in behavior management •Experience with behavior analysis within an applied setting preferred Certificates, Licenses, and Registrations: •Board Certification Behavior Analyst ("BCBA") required Other Skills and Abilities •N/A Other Requirements •Travel as needed Physical Requirements •Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. AMERICANS WITH DISABILITIES ACT STATEMENT External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis via the interactive process. Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.
USAA
Customer Service Advisor
USAA Colorado Springs, Colorado
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/18/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Licensed P&C Insurance Professional - Sales and Service (Signing Bonus)
USAA Colorado Springs, Colorado
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/18/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Associate Dean, Portfolio Planning and Evaluation
University of Maryland Global Campus Adelphi, Maryland
The Associate Dean for Portfolio Planning & Evaluation provides strategic, data-informed leadership for the planning, evaluation, and continuous improvement of academic programs within an assigned portfolio. Reporting to the Senior Associate Dean, this role serves as the portfolio's chief architect of programmatic relevance, quality assurance, and long-term sustainability, guiding the lifecycle of academic programs. The Associate Dean ensures academic offerings are aligned with institutional strategy, workforce demand, and learner success metrics through the oversight of strategic planning, program review, resource allocation, and performance evaluation. The role also provides direction and supervision to Assistant Deans, Portfolio Directors, Portfolio Managers, and Teaching & Learning Faculty to ensure forward-looking, high-functioning operations and consistent academic standards. Success in this position is measured by the ability to drive programmatic excellence, lead effective planning cycles, cultivate high-performing teams and ensure the ongoing relevance and quality of learning experiences across the portfolio, while remaining responsive to an evolving educational and workforce landscape. Key Duties and Responsibilities: Lead the strategic planning and evaluation of assigned academic programs, in the Marketing, Management, and Health Care Administration department, ensuring alignment with institutional priorities and evolving market needs. Use data, labor market intelligence, and institutional strategy to identify growth opportunities and enhancements for long-term impact. Direct the academic program review process, use data and stakeholder input to conduct evidence-based assessment of program viability, identify improvement opportunities, and ensure compliance with accreditation and learner success standards. Make informed recommendations on program lifecycle decisions (e.g., launch, revision, suspension, or sunset) to the Senior Associate Dean based on strategic fit and performance metrics. Oversee the implementation of quality assurance processes, including curriculum reviews, faculty evaluations, and learner experience assessments. Collaborate with the Senior Associate Dean to elevate quality standards and inform operational priorities. Allocate full-time faculty and staff resources strategically across the portfolio to meet academic needs, balance workloads, and support institutional growth. Supervise and mentor Assistant Deans, Portfolio Directors, Teaching & Learning Faculty, and Portfolio Managers to ensure coordinated execution and continuous leadership development in the design and delivery of programs. Interpret and act upon student success data (e.g., persistence, retention, graduation rates) to implement academic interventions and drive improvements in learner outcomes. Collaborate with curriculum and academic operations units to guide program design, course development, and delivery innovations that enhance teaching and learning. Advocate for innovations that improve engagement and learner outcomes. Support accreditation, compliance, and institutional effectiveness initiatives by ensuring data integrity and adherence to internal and external standards. Perform other duties as assigned by the Senior Associate Dean, including supporting the Senior Associate Dean on cross-portfolio initiatives and special academic projects that strengthen program performance or stakeholder engagement. Competencies: Strategic academic planning and evaluation Program lifecycle management. Leadership and staff supervision Academic quality assurance and improvement Data-driven decision making Faculty development and mentorship Stakeholder engagement and collaboration Skills: Academic program review and analysis Data interpretation and visualization Supervisory and team development skills Strategic resource planning and allocation Curriculum and instructional planning Communication and report writing Change management and systems thinking. Key Collaborators: Senior Associate Dean: To align strategic planning and resource allocation decisions with broader academic operations and institutional priorities. Assistant Deans and Portfolio Directors: To guide implementation of planning and evaluation efforts and ensure coordinated execution across academic units. Portfolio Managers and Teaching & Learning Faculty: To provide oversight, coaching, and clarity around academic expectations, evaluation standards, and learner experience goals. Curriculum Governance Committees: To review and approve program revisions, new program proposals, and sunset recommendations. Center for Institutional Effectiveness and Analytics: To interpret student success metrics and translate insights into actionable academic improvements. Faculty Affairs & Scheduling Team (FAST) and Human Resources: To support full-time faculty staffing plans, development needs, and performance improvement strategies. External Stakeholders (e.g., accreditation bodies, industry advisory boards): To ensure programs meet workforce needs and maintain compliance with professional and regulatory expectations. Minimum Education & Experience Requirements: Education: Doctorate in Business, Business Administration, or Management from a Business School or College at an accredited institution; in a portfolio-related discipline is highly preferred. Experience: Demonstrated ability to get things done. Minimum of 5 years of academic leadership experience in higher education, including program management and faculty leadership. Preferred Education & Experience Requirements: Education: Same as required Experience: Demonstrated experience collaborating with external partners such as industry, professional associations, or community organizations. Work environment and physical demands: Work is typically performed in an office or a hybrid academic setting. Must be able to analyze large sets of data, manage competing academic priorities, and collaborate across a distributed leadership structure. Residence in or relocation to the Maryland/Washington, D.C./Northern Virginia metro area is required. All submissions should include a cover letter and resume. The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions. Workplace Accommodations: The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at . Benefits Package Highlights: Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked. Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD. Flexible Spending Accounts: Available for medical and dependent care expenses. Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS). Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds. Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
10/18/2025
Full time
The Associate Dean for Portfolio Planning & Evaluation provides strategic, data-informed leadership for the planning, evaluation, and continuous improvement of academic programs within an assigned portfolio. Reporting to the Senior Associate Dean, this role serves as the portfolio's chief architect of programmatic relevance, quality assurance, and long-term sustainability, guiding the lifecycle of academic programs. The Associate Dean ensures academic offerings are aligned with institutional strategy, workforce demand, and learner success metrics through the oversight of strategic planning, program review, resource allocation, and performance evaluation. The role also provides direction and supervision to Assistant Deans, Portfolio Directors, Portfolio Managers, and Teaching & Learning Faculty to ensure forward-looking, high-functioning operations and consistent academic standards. Success in this position is measured by the ability to drive programmatic excellence, lead effective planning cycles, cultivate high-performing teams and ensure the ongoing relevance and quality of learning experiences across the portfolio, while remaining responsive to an evolving educational and workforce landscape. Key Duties and Responsibilities: Lead the strategic planning and evaluation of assigned academic programs, in the Marketing, Management, and Health Care Administration department, ensuring alignment with institutional priorities and evolving market needs. Use data, labor market intelligence, and institutional strategy to identify growth opportunities and enhancements for long-term impact. Direct the academic program review process, use data and stakeholder input to conduct evidence-based assessment of program viability, identify improvement opportunities, and ensure compliance with accreditation and learner success standards. Make informed recommendations on program lifecycle decisions (e.g., launch, revision, suspension, or sunset) to the Senior Associate Dean based on strategic fit and performance metrics. Oversee the implementation of quality assurance processes, including curriculum reviews, faculty evaluations, and learner experience assessments. Collaborate with the Senior Associate Dean to elevate quality standards and inform operational priorities. Allocate full-time faculty and staff resources strategically across the portfolio to meet academic needs, balance workloads, and support institutional growth. Supervise and mentor Assistant Deans, Portfolio Directors, Teaching & Learning Faculty, and Portfolio Managers to ensure coordinated execution and continuous leadership development in the design and delivery of programs. Interpret and act upon student success data (e.g., persistence, retention, graduation rates) to implement academic interventions and drive improvements in learner outcomes. Collaborate with curriculum and academic operations units to guide program design, course development, and delivery innovations that enhance teaching and learning. Advocate for innovations that improve engagement and learner outcomes. Support accreditation, compliance, and institutional effectiveness initiatives by ensuring data integrity and adherence to internal and external standards. Perform other duties as assigned by the Senior Associate Dean, including supporting the Senior Associate Dean on cross-portfolio initiatives and special academic projects that strengthen program performance or stakeholder engagement. Competencies: Strategic academic planning and evaluation Program lifecycle management. Leadership and staff supervision Academic quality assurance and improvement Data-driven decision making Faculty development and mentorship Stakeholder engagement and collaboration Skills: Academic program review and analysis Data interpretation and visualization Supervisory and team development skills Strategic resource planning and allocation Curriculum and instructional planning Communication and report writing Change management and systems thinking. Key Collaborators: Senior Associate Dean: To align strategic planning and resource allocation decisions with broader academic operations and institutional priorities. Assistant Deans and Portfolio Directors: To guide implementation of planning and evaluation efforts and ensure coordinated execution across academic units. Portfolio Managers and Teaching & Learning Faculty: To provide oversight, coaching, and clarity around academic expectations, evaluation standards, and learner experience goals. Curriculum Governance Committees: To review and approve program revisions, new program proposals, and sunset recommendations. Center for Institutional Effectiveness and Analytics: To interpret student success metrics and translate insights into actionable academic improvements. Faculty Affairs & Scheduling Team (FAST) and Human Resources: To support full-time faculty staffing plans, development needs, and performance improvement strategies. External Stakeholders (e.g., accreditation bodies, industry advisory boards): To ensure programs meet workforce needs and maintain compliance with professional and regulatory expectations. Minimum Education & Experience Requirements: Education: Doctorate in Business, Business Administration, or Management from a Business School or College at an accredited institution; in a portfolio-related discipline is highly preferred. Experience: Demonstrated ability to get things done. Minimum of 5 years of academic leadership experience in higher education, including program management and faculty leadership. Preferred Education & Experience Requirements: Education: Same as required Experience: Demonstrated experience collaborating with external partners such as industry, professional associations, or community organizations. Work environment and physical demands: Work is typically performed in an office or a hybrid academic setting. Must be able to analyze large sets of data, manage competing academic priorities, and collaborate across a distributed leadership structure. Residence in or relocation to the Maryland/Washington, D.C./Northern Virginia metro area is required. All submissions should include a cover letter and resume. The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions. Workplace Accommodations: The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at . Benefits Package Highlights: Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked. Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD. Flexible Spending Accounts: Available for medical and dependent care expenses. Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS). Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds. Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
Assistant/Associate Director of Residence Life - Grinnell, IA
Grinnell College Grinnell, Iowa
Position SummaryGrinnell College is seeking a dynamic and collaborative leader to join our Student Affairs team as the Assistant/Associate Director of Residence Life. This role is all about shaping a vibrant residential experience where students feel a sense of belonging, engage deeply with their communities, and grow through meaningful learning outside the classroom. As the Assistant/Associate Director, you will: Lead and mentor a talented team of live-in professional staff and a large, dedicated student staff. Champion our residential curriculum, with a focus on inclusive community building, civic engagement, and restorative practices. Partner with colleagues across campus to foster student success and well-being. Support our student conduct processes, ensuring they are rooted in fairness, accountability, and care. Because this is a highly relational and responsive role with on-call responsibilities, the Associate Director is required to live within 20 minutes of Grinnell city limits. Key Responsibilities Lead with vision and care: Provide direct supervision, coaching, and support to professional Residence Life Coordinators and indirect supervision to student staff. Help the team grow by setting clear expectations while amplifying individual strengths. Shape the student experience: Oversee student staff recruitment, selection, training, and the design and implementation of the residential curriculum. Collaborate across campus: Represent Residence Life on institutional committees, forging partnerships that advance departmental and divisional goals. Be part of the leadership team: Work closely with the Assistant Dean of Residence Life and Student Conduct and the Assistant Director for Housing Operations to set and achieve the strategic vision for the on-campus residential experience. Respond and support: Address student needs directly and mobilize staff to support care responses. Assist in student conduct processes, maintaining Maxient records, and meeting with students before and after hearings. Engage in on-call rotation: Serve weekly as part of the Dean on Call rotation, providing guidance and assistance to staff responding to student issues.
10/17/2025
Full time
Position SummaryGrinnell College is seeking a dynamic and collaborative leader to join our Student Affairs team as the Assistant/Associate Director of Residence Life. This role is all about shaping a vibrant residential experience where students feel a sense of belonging, engage deeply with their communities, and grow through meaningful learning outside the classroom. As the Assistant/Associate Director, you will: Lead and mentor a talented team of live-in professional staff and a large, dedicated student staff. Champion our residential curriculum, with a focus on inclusive community building, civic engagement, and restorative practices. Partner with colleagues across campus to foster student success and well-being. Support our student conduct processes, ensuring they are rooted in fairness, accountability, and care. Because this is a highly relational and responsive role with on-call responsibilities, the Associate Director is required to live within 20 minutes of Grinnell city limits. Key Responsibilities Lead with vision and care: Provide direct supervision, coaching, and support to professional Residence Life Coordinators and indirect supervision to student staff. Help the team grow by setting clear expectations while amplifying individual strengths. Shape the student experience: Oversee student staff recruitment, selection, training, and the design and implementation of the residential curriculum. Collaborate across campus: Represent Residence Life on institutional committees, forging partnerships that advance departmental and divisional goals. Be part of the leadership team: Work closely with the Assistant Dean of Residence Life and Student Conduct and the Assistant Director for Housing Operations to set and achieve the strategic vision for the on-campus residential experience. Respond and support: Address student needs directly and mobilize staff to support care responses. Assist in student conduct processes, maintaining Maxient records, and meeting with students before and after hearings. Engage in on-call rotation: Serve weekly as part of the Dean on Call rotation, providing guidance and assistance to staff responding to student issues.
Residence Director
Georgia Gwinnett College Lawrenceville, Georgia
Job Title: Residence Director Location: Georgia Gwinnett College Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 288869 About Us Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey. As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community. In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued. Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth. Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders. Job Summary The Residence Hall Director at Georgia Gwinnett College (GGC) is a full-time, live-in professional staff member responsible for the daily operations of a 220-600 bed residence hall. The Residence Director directly supervises resident assistants, facilitates educational initiatives and hall programming, advises hall council, provides administrative oversight for their residence hall, and supports the general functions of the department. The Residence Director is responsible for developing a community that embodies the pillars of Georgia Gwinnett College: Scholarship, Leadership, Service, and Creativity. The RD plays an integral role in developing and implementing our residential learning model and curriculum, supporting living-learning communities, and building collaborative partnerships on campus. On-call responsibilities are shared for 1,000 residents. This position is designated as Campus Security Authority (CSA) and is responsible for reporting crimes and other incidents to the Clery Act Compliance Officer for inclusion in the Annual Campus Security Report in accordance with the Federal Clery Act and GGC policy. Responsibilities Administrative : Supervises, plans, schedules, and coordinates the activities of a residence hall community; communicates, interprets, supports, and enforces departmental and institutional policies to students, staff, and greater community Directs hall-level student conduct efforts and adjudicates residential student conduct cases; addresses behavior of students and determines fair and appropriate sanctions; makes referral and works closely with the Office of Student Integrity Responds appropriately to crisis incidents and coordinates support efforts and resolution measures in partnership with Counseling & Psychological Services, Emergency Management, GGC Police, Facilities, and GGC Administration; participates in the Professional Staff On-Call Duty Rotation Facilitates residence hall operations and supports departmental procedures including but not limited to: opening and closing of halls, occupancy reports, facility and safety inspections, hall inventory, staff employment, office support, orientation, housing tours, managing summer housing and other departmental processes as needed Staff Supervision: Assists with the recruitment, selection, hiring, training, supervision, and evaluation of Resident Assistants (RAs); guides RAs in the implementation of the department's residential living model and curriculum, and resident outreach at the hall level; monitors and/or administers student employment scheduling and payroll procedures Community Development: Establishes a positive residential learning environment conducive to academic success; facilitate student leadership opportunities in the halls; actively advise residential hall governance and other student leadership groups Maintains full-time office hours and visibility within the hall and maintains accessibility to staff and residents beyond traditional office hours, as appropriate; serves as the primary in-hall administrator responsible for supporting and managing room/suitemate conflicts and mediations, including appropriate student follow-up Participates in assessment practices as needed for the area of responsibility and department; establishes and maintains effective relationships with other campus departments/offices Serves on campus committees and other institutional workgroups; performs other duties as assigned. Required Qualifications 4 Year / Bachelor's Degree in Psychology, Sociology, Human Development, Social Work, Humanities, Management One year experience in a college/university residence life setting; leadership and/or supervisory experience Preferred Qualifications Leadership and/or supervisory experience Experience in developing and implementing student focused programming Experience in facilitating student conduct hearings Experience responding to crisis situations and/or students in crisis Proposed Salary 33,280 - 37,900 Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines. Knowledge, Skills, & Abilities Demonstrated skills of leadership and communication, maturity, and a well-developed sense of responsibility Demonstrated skills and knowledge of cultural competency and individual difference Understanding and ability to promote student learning and academic success, and an interest and commitment to working with students Experience in developing and implementing student-focused programming. Evidence of strong organizational and interpersonal skills. Experience in facilitating student conduct hearings. Experience responding to crisis incidents and/or students in crisis. Commitment to issues and matters relating to the field of Student Affairs and Higher Education USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Conditions of Employment Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Equal Employment Opportunity Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For individuals requiring disability-related accommodations for participation in any event including the application . click apply for full job details
10/17/2025
Full time
Job Title: Residence Director Location: Georgia Gwinnett College Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 288869 About Us Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey. As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community. In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued. Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth. Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders. Job Summary The Residence Hall Director at Georgia Gwinnett College (GGC) is a full-time, live-in professional staff member responsible for the daily operations of a 220-600 bed residence hall. The Residence Director directly supervises resident assistants, facilitates educational initiatives and hall programming, advises hall council, provides administrative oversight for their residence hall, and supports the general functions of the department. The Residence Director is responsible for developing a community that embodies the pillars of Georgia Gwinnett College: Scholarship, Leadership, Service, and Creativity. The RD plays an integral role in developing and implementing our residential learning model and curriculum, supporting living-learning communities, and building collaborative partnerships on campus. On-call responsibilities are shared for 1,000 residents. This position is designated as Campus Security Authority (CSA) and is responsible for reporting crimes and other incidents to the Clery Act Compliance Officer for inclusion in the Annual Campus Security Report in accordance with the Federal Clery Act and GGC policy. Responsibilities Administrative : Supervises, plans, schedules, and coordinates the activities of a residence hall community; communicates, interprets, supports, and enforces departmental and institutional policies to students, staff, and greater community Directs hall-level student conduct efforts and adjudicates residential student conduct cases; addresses behavior of students and determines fair and appropriate sanctions; makes referral and works closely with the Office of Student Integrity Responds appropriately to crisis incidents and coordinates support efforts and resolution measures in partnership with Counseling & Psychological Services, Emergency Management, GGC Police, Facilities, and GGC Administration; participates in the Professional Staff On-Call Duty Rotation Facilitates residence hall operations and supports departmental procedures including but not limited to: opening and closing of halls, occupancy reports, facility and safety inspections, hall inventory, staff employment, office support, orientation, housing tours, managing summer housing and other departmental processes as needed Staff Supervision: Assists with the recruitment, selection, hiring, training, supervision, and evaluation of Resident Assistants (RAs); guides RAs in the implementation of the department's residential living model and curriculum, and resident outreach at the hall level; monitors and/or administers student employment scheduling and payroll procedures Community Development: Establishes a positive residential learning environment conducive to academic success; facilitate student leadership opportunities in the halls; actively advise residential hall governance and other student leadership groups Maintains full-time office hours and visibility within the hall and maintains accessibility to staff and residents beyond traditional office hours, as appropriate; serves as the primary in-hall administrator responsible for supporting and managing room/suitemate conflicts and mediations, including appropriate student follow-up Participates in assessment practices as needed for the area of responsibility and department; establishes and maintains effective relationships with other campus departments/offices Serves on campus committees and other institutional workgroups; performs other duties as assigned. Required Qualifications 4 Year / Bachelor's Degree in Psychology, Sociology, Human Development, Social Work, Humanities, Management One year experience in a college/university residence life setting; leadership and/or supervisory experience Preferred Qualifications Leadership and/or supervisory experience Experience in developing and implementing student focused programming Experience in facilitating student conduct hearings Experience responding to crisis situations and/or students in crisis Proposed Salary 33,280 - 37,900 Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines. Knowledge, Skills, & Abilities Demonstrated skills of leadership and communication, maturity, and a well-developed sense of responsibility Demonstrated skills and knowledge of cultural competency and individual difference Understanding and ability to promote student learning and academic success, and an interest and commitment to working with students Experience in developing and implementing student-focused programming. Evidence of strong organizational and interpersonal skills. Experience in facilitating student conduct hearings. Experience responding to crisis incidents and/or students in crisis. Commitment to issues and matters relating to the field of Student Affairs and Higher Education USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Conditions of Employment Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Equal Employment Opportunity Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For individuals requiring disability-related accommodations for participation in any event including the application . click apply for full job details
Assistant Director of Residential Education
Colby College Benton, Maine
Job DescriptionDepartment:Residential EducationPay Rate Type:SalaryEmployee Type:Job Summary: Colby College seeks interested candidates for the Assistant Director of Residential Education. The Assistant Director is part of a residential experience that is evolving and focused on integrating the academic, social, experiential, and cultural dimensions of college life with on-campus living. The Assistant Director provides direct leadership and management to an area of approximately 14 residence halls and 25-30 undergraduates who serve as Community Advisors and Area Residence Directors (student hall staff). The Assistant Director will focus on building community, offering individual student support, enhancing the residential experience of all Colby students as a live-in resident. Essential Functions To perform successfully in this position, an individual must be able to perform essential duties satisfactorily as well as possess education/experience, employ the knowledge, skills, and abilities as listed in representative fashion. Colby College actively supports the Americans with Disabilities Act and will consider reasonable accommodations to enable individuals with disabilities to perform the essential functions of the position. This listing of essential duties is not all-inclusive, but representative; other duties may be assigned. Oversee day-to-day administration of the assigned residential area, consisting of student and family concerns, community events, staff, facility needs, student behavior concerns, etc. Directly supervise student staff including 3-4 assigned Area Residence Directors (ARD) and indirectly supervise approximately 25 Community Advisors (CA). Supervise the social and educational programing efforts for CAs and contribute to the development and implementation of the community development model. Maintain regular contact with the CAs and ARDs; conduct weekly staff meetings and participate in monthly full team meetings. Assist with the recruitment, selection, training, and ongoing development of ARD and CA student staff. Contribute to the financial planning and oversight of area-specific budgets for residential education and staff development. Support community development efforts led by Faculty and Staff-in-Residence through regular communication, liaising between Faculty and Staff-in-Residence and CA/ARD staff, and program design support. Promote shared community governance and international development efforts, and implement restorative practices to empower and elevate student voice. Provide student advising, mediation, and referral to campus resources when appropriate. Educate resident students on College policies and community expectations. Serve as a community values hearing officer for lower-level policy violations within the residence halls. Support and collaborate with the Assistant Dean and Director of Housing Administration to assist in operational processes. Contribute to the management of major events, including opening/closing of residence halls, student orientation, first-year convocation, senior week, commencement, and summer housing. Participate in evening and weekend programming, events, and operations, as required by the nature of our residential community and support necessary for the Dean of the College division. Serve in the on-call rotation responding to emergencies and student needs/concerns each semester, including evenings and weekends. Liaise with the Dean of Studies Office and Class Deans to ensure student success and remediation of student concerns. Collaborate with the College and Dean of the College colleagues to develop, articulate, and execute plans for compass initiatives, including programming that supports the mission of a residential college. Position Qualifications Education and/or experience: The candidate will be required to live on campus Bachelor's degree or the equivalent in education and experience; Master's degree in student affairs or related field preferred 1 to 2+ years of professional experience working in a residence hall environment is preferred; graduate-level experience with hall staff oversight and working/living in a residential environment is also acceptable. Excellent interpersonal, listening, collaboration, and communication skills to effectively support a variety of individuals Knowledge of and experience in implementing community development initiatives are preferred High degree of motivation and strong work ethic Proven ability to work independently and as a member of a team, establish priorities and work collaboratively as a member of a diverse community Possess skills to form and maintain positive relationships with a broad range of individuals and a commitment to treating all members of the community with respect Deep commitment to creating an equitable and inclusive campus community Commitment to high-level cooperation between student affairs and academic programs Possess strong interpersonal communication, planning, decision-making, critical thinking, and mediation skills Demonstrated skills in advising, coaching, and supervising a diverse group of students and staff Must be flexible, have great attention to detail, show initiative, and have a results-driven philosophy with the ability to problem solve and work collaboratively Physical/Mental Demands The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To successfully perform the essential functions of this position, an employee must be able to maintain appropriate confidentiality with regard to employee data, documents, issues, etc., and respect privacy needs of employees and past employees with regard to the same. The ability to comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden, urgent task completion required. There may be occurrences of employees, past employees, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations. While performing the essential duties of this position, an employee would frequently be required to move around the office space as well as within hallways, meeting rooms, and other parts of the campus facilities. There may be multiple/daily instances of prolonged personal computer use which would include keyboard and/or mouse usage as well as viewing a computer monitor. An employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds to perform essential position functions. Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus. The overall work environment requires the mental ability to shift focus quickly due to interruptions; an employee must be able to mentally track multiple projects and tasks as well. The noise level in the work environment is usually moderate; however, there may be unexpected instances of somewhat loud sounds. To Apply: Interested candidates should apply electronically by clicking the "Apply Now" button on the Colby College website. Please upload a cover letter and resume to your application.
10/17/2025
Full time
Job DescriptionDepartment:Residential EducationPay Rate Type:SalaryEmployee Type:Job Summary: Colby College seeks interested candidates for the Assistant Director of Residential Education. The Assistant Director is part of a residential experience that is evolving and focused on integrating the academic, social, experiential, and cultural dimensions of college life with on-campus living. The Assistant Director provides direct leadership and management to an area of approximately 14 residence halls and 25-30 undergraduates who serve as Community Advisors and Area Residence Directors (student hall staff). The Assistant Director will focus on building community, offering individual student support, enhancing the residential experience of all Colby students as a live-in resident. Essential Functions To perform successfully in this position, an individual must be able to perform essential duties satisfactorily as well as possess education/experience, employ the knowledge, skills, and abilities as listed in representative fashion. Colby College actively supports the Americans with Disabilities Act and will consider reasonable accommodations to enable individuals with disabilities to perform the essential functions of the position. This listing of essential duties is not all-inclusive, but representative; other duties may be assigned. Oversee day-to-day administration of the assigned residential area, consisting of student and family concerns, community events, staff, facility needs, student behavior concerns, etc. Directly supervise student staff including 3-4 assigned Area Residence Directors (ARD) and indirectly supervise approximately 25 Community Advisors (CA). Supervise the social and educational programing efforts for CAs and contribute to the development and implementation of the community development model. Maintain regular contact with the CAs and ARDs; conduct weekly staff meetings and participate in monthly full team meetings. Assist with the recruitment, selection, training, and ongoing development of ARD and CA student staff. Contribute to the financial planning and oversight of area-specific budgets for residential education and staff development. Support community development efforts led by Faculty and Staff-in-Residence through regular communication, liaising between Faculty and Staff-in-Residence and CA/ARD staff, and program design support. Promote shared community governance and international development efforts, and implement restorative practices to empower and elevate student voice. Provide student advising, mediation, and referral to campus resources when appropriate. Educate resident students on College policies and community expectations. Serve as a community values hearing officer for lower-level policy violations within the residence halls. Support and collaborate with the Assistant Dean and Director of Housing Administration to assist in operational processes. Contribute to the management of major events, including opening/closing of residence halls, student orientation, first-year convocation, senior week, commencement, and summer housing. Participate in evening and weekend programming, events, and operations, as required by the nature of our residential community and support necessary for the Dean of the College division. Serve in the on-call rotation responding to emergencies and student needs/concerns each semester, including evenings and weekends. Liaise with the Dean of Studies Office and Class Deans to ensure student success and remediation of student concerns. Collaborate with the College and Dean of the College colleagues to develop, articulate, and execute plans for compass initiatives, including programming that supports the mission of a residential college. Position Qualifications Education and/or experience: The candidate will be required to live on campus Bachelor's degree or the equivalent in education and experience; Master's degree in student affairs or related field preferred 1 to 2+ years of professional experience working in a residence hall environment is preferred; graduate-level experience with hall staff oversight and working/living in a residential environment is also acceptable. Excellent interpersonal, listening, collaboration, and communication skills to effectively support a variety of individuals Knowledge of and experience in implementing community development initiatives are preferred High degree of motivation and strong work ethic Proven ability to work independently and as a member of a team, establish priorities and work collaboratively as a member of a diverse community Possess skills to form and maintain positive relationships with a broad range of individuals and a commitment to treating all members of the community with respect Deep commitment to creating an equitable and inclusive campus community Commitment to high-level cooperation between student affairs and academic programs Possess strong interpersonal communication, planning, decision-making, critical thinking, and mediation skills Demonstrated skills in advising, coaching, and supervising a diverse group of students and staff Must be flexible, have great attention to detail, show initiative, and have a results-driven philosophy with the ability to problem solve and work collaboratively Physical/Mental Demands The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To successfully perform the essential functions of this position, an employee must be able to maintain appropriate confidentiality with regard to employee data, documents, issues, etc., and respect privacy needs of employees and past employees with regard to the same. The ability to comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden, urgent task completion required. There may be occurrences of employees, past employees, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations. While performing the essential duties of this position, an employee would frequently be required to move around the office space as well as within hallways, meeting rooms, and other parts of the campus facilities. There may be multiple/daily instances of prolonged personal computer use which would include keyboard and/or mouse usage as well as viewing a computer monitor. An employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds to perform essential position functions. Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus. The overall work environment requires the mental ability to shift focus quickly due to interruptions; an employee must be able to mentally track multiple projects and tasks as well. The noise level in the work environment is usually moderate; however, there may be unexpected instances of somewhat loud sounds. To Apply: Interested candidates should apply electronically by clicking the "Apply Now" button on the Colby College website. Please upload a cover letter and resume to your application.
Yakima Valley Farm Workers Clinic
Nursing Educator - Informaticist - Full Time
Yakima Valley Farm Workers Clinic Wapato, Washington
Join our team as a Nursing Educator - Informaticist at our Toppenish Central Administration! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at to learn more about our organization. Position Highlights: $87,302 - $117,019 DOE with the ability to go higher for highly experienced candidates 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine Profit sharing & 403(b) retirement plan available Generous PTO, 8 paid holidays, and much more! What You'll Do: Serves as subject matter expert for professional standard and expectation to all nursing and Medical Assistant staff. Serves as primary point of contact for nursing education and help support facilitation request in a timely manner Consistently monitors and evaluates nursing practices to maintain excellence in standards of care. Support the Regional Director of Nursing to implement quality improvement initiatives in all regions. Develops, implements, and evaluates clinical educational programs using the most effective and best practice recommendations for clinical staff. Coordinates clinical education program and activities, as well as assists in tracking progress of the clinical team using various methods of program evaluation. Collaborates with the Regional Director of Oregon to manage and communicate clinical performance of clinical staff and standard of practice are met as identified and emphasized by the organization. Facilitates in supporting intermittent and ad-hoc clinical education need to the clinical staff based on the request of local nursing leaders. Ensures clinical web page is updated with the most recent nursing communication and information as appropriate. Collects, validates, and helps in managing nursing supervisor dashboard update in Epic to ensure the focused key performance indicators are accurately reflected. Collaborates and works with the business intelligence team to ensure the validity of nursing and clinical data. Provides consulting skills on data collection, database analysis, and reports designed to assess efficiency. Organizes and coordinates clinical education program, clinical skills, and competencies, as well as assists in tracking progress of the clinical team using appropriate learning management system resources. Works closely with the Senior Director of Nursing to formulate a clinical education plan for new hire nurses, medical assistants, new graduate nurses, new charge nurses, and nursing supervisors, ensuring role and expectation discussion. Coordinates and collaborates with organizational department/area nursing supervisor and administrator for understanding clinical needs of each clinic. Provides leadership, guidance, counseling and continuing education to staff per clinical leadership request. Prioritize clinical education to meet the needs of the clinic and project, coordinating with the Senior Director of Nursing. Actively participates with Senior Director of Nursing and local nursing leadership to identify and develop clinical education programs focused on helping coach, mentor, and evaluate performance of clinical staff. Partner with Senior Director of Nursing to implement and enforce clinical practice standards to help nursing supervisors disseminate clinical roles and expectation of each clinical staff in the clinics appropriately. Collaborates with all members of care provision team to share knowledge and plan for optimal implementation of clinical education for all nursing staff. Exercises considerable judgment in applying professional knowledge in solving problems within established policies and practices. Identify and discuss gaps in existing policy and practices with Senior Director of Nursing for process improvement. Serves as an expert and resource to nursing supervisors and clinical staff. Coordinates organizational clinical quality initiatives and process improvement projects and ensures close communication with Senior Director of Nursing. Collaborate with Senior Director of Nursing for identifying and ensuring clinical protocol and policy are updated as per organizational policy. Performs clinical leader responsibilities in alignment with The Joint Commission (TJC), Health Resources and Services Administration (HRSA), and YVFWC requirements. Informatics Functions and Responsibilities: Serves as a liaison between the EHR applications team, Informatics team, and Nursing. Collaborates with individuals and teams to remove barriers between clinical staff and the EHR applications team. Utilizes cross-functional knowledge of the organization, EHR, and key workflows in order to provide support and guidance to nursing and the EHR applications team. Partners with the Training Team to improve Nursing understanding, utilization, and efficiency in the EHR system. Serves as a nursing representative at the Clinical Advisory Board (CAB) and EHR Advisory Team (EAT) meetings. Provides clinical review for maintenance processes on nursing workflows. Participates in all EHR-related projects as Subject Matter Expert (SME) and represents Nursing needs. Participates and owns informatics build directed to optimize the EHR for Nursing workflow. Reviews clinical data and datasets needed to implement functionality or resolve system issues. Qualifications: Required Education : Associate Degree in Nursing Preferred Education: Bachelor of Science in Nursing (BSN). Master of Nursing (MSN)- Education is strongly preferred. Master of Nursing (MSN)- Clinical Informatics is strongly preferred. Three (3) years' experience in clinical nursing education. Two (2) years' informatics experience with clinical information system implementation, support, and/or optimization. Completed Clinical Informatics Degree may substitute this requirement. Knowledge of Ambulatory Epic is must for facilitating work as nurse clinical informatics in this role Experience with the design, implementation, and/or evaluation of clinical decision support tools, electronic care plans, or other applications. Ambulatory nursing management experience preferred Active Registered Nurse license for the state of practice (WA and Oregon). If RN license is in a participating Nurse Licensure Compact (NLC) state, the following requirements apply: Must submit proof of license in state of residence. Must submit proof of completion of the required suicide prevention training during 1st week of onboarding. If relocating to Washington State, must obtain WA RN license within 6 months of hire. Must update primary state of residence within 60 days (applies to anyone relocating to Washington State) Military Nurses are not required to obtain Nurse Licensure Compact (NLC) Cardiopulmonary Resuscitation (CPR) Certification within 90 days of hire. Certified Nurse Educator (CNE) preferred. Epic Clinical builder Certification must be current or obtained within 90 days of hire. Active Basic Life Support Instructor Certification preferred. Valid Driver's License and proof of automobile liability insurance coverage. Our Mission Statement "Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being." Our mission celebrates inclusivity. We are committed to equal-opportunity employment. Contact us at jobs to learn more about this opportunity!
10/16/2025
Full time
Join our team as a Nursing Educator - Informaticist at our Toppenish Central Administration! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at to learn more about our organization. Position Highlights: $87,302 - $117,019 DOE with the ability to go higher for highly experienced candidates 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine Profit sharing & 403(b) retirement plan available Generous PTO, 8 paid holidays, and much more! What You'll Do: Serves as subject matter expert for professional standard and expectation to all nursing and Medical Assistant staff. Serves as primary point of contact for nursing education and help support facilitation request in a timely manner Consistently monitors and evaluates nursing practices to maintain excellence in standards of care. Support the Regional Director of Nursing to implement quality improvement initiatives in all regions. Develops, implements, and evaluates clinical educational programs using the most effective and best practice recommendations for clinical staff. Coordinates clinical education program and activities, as well as assists in tracking progress of the clinical team using various methods of program evaluation. Collaborates with the Regional Director of Oregon to manage and communicate clinical performance of clinical staff and standard of practice are met as identified and emphasized by the organization. Facilitates in supporting intermittent and ad-hoc clinical education need to the clinical staff based on the request of local nursing leaders. Ensures clinical web page is updated with the most recent nursing communication and information as appropriate. Collects, validates, and helps in managing nursing supervisor dashboard update in Epic to ensure the focused key performance indicators are accurately reflected. Collaborates and works with the business intelligence team to ensure the validity of nursing and clinical data. Provides consulting skills on data collection, database analysis, and reports designed to assess efficiency. Organizes and coordinates clinical education program, clinical skills, and competencies, as well as assists in tracking progress of the clinical team using appropriate learning management system resources. Works closely with the Senior Director of Nursing to formulate a clinical education plan for new hire nurses, medical assistants, new graduate nurses, new charge nurses, and nursing supervisors, ensuring role and expectation discussion. Coordinates and collaborates with organizational department/area nursing supervisor and administrator for understanding clinical needs of each clinic. Provides leadership, guidance, counseling and continuing education to staff per clinical leadership request. Prioritize clinical education to meet the needs of the clinic and project, coordinating with the Senior Director of Nursing. Actively participates with Senior Director of Nursing and local nursing leadership to identify and develop clinical education programs focused on helping coach, mentor, and evaluate performance of clinical staff. Partner with Senior Director of Nursing to implement and enforce clinical practice standards to help nursing supervisors disseminate clinical roles and expectation of each clinical staff in the clinics appropriately. Collaborates with all members of care provision team to share knowledge and plan for optimal implementation of clinical education for all nursing staff. Exercises considerable judgment in applying professional knowledge in solving problems within established policies and practices. Identify and discuss gaps in existing policy and practices with Senior Director of Nursing for process improvement. Serves as an expert and resource to nursing supervisors and clinical staff. Coordinates organizational clinical quality initiatives and process improvement projects and ensures close communication with Senior Director of Nursing. Collaborate with Senior Director of Nursing for identifying and ensuring clinical protocol and policy are updated as per organizational policy. Performs clinical leader responsibilities in alignment with The Joint Commission (TJC), Health Resources and Services Administration (HRSA), and YVFWC requirements. Informatics Functions and Responsibilities: Serves as a liaison between the EHR applications team, Informatics team, and Nursing. Collaborates with individuals and teams to remove barriers between clinical staff and the EHR applications team. Utilizes cross-functional knowledge of the organization, EHR, and key workflows in order to provide support and guidance to nursing and the EHR applications team. Partners with the Training Team to improve Nursing understanding, utilization, and efficiency in the EHR system. Serves as a nursing representative at the Clinical Advisory Board (CAB) and EHR Advisory Team (EAT) meetings. Provides clinical review for maintenance processes on nursing workflows. Participates in all EHR-related projects as Subject Matter Expert (SME) and represents Nursing needs. Participates and owns informatics build directed to optimize the EHR for Nursing workflow. Reviews clinical data and datasets needed to implement functionality or resolve system issues. Qualifications: Required Education : Associate Degree in Nursing Preferred Education: Bachelor of Science in Nursing (BSN). Master of Nursing (MSN)- Education is strongly preferred. Master of Nursing (MSN)- Clinical Informatics is strongly preferred. Three (3) years' experience in clinical nursing education. Two (2) years' informatics experience with clinical information system implementation, support, and/or optimization. Completed Clinical Informatics Degree may substitute this requirement. Knowledge of Ambulatory Epic is must for facilitating work as nurse clinical informatics in this role Experience with the design, implementation, and/or evaluation of clinical decision support tools, electronic care plans, or other applications. Ambulatory nursing management experience preferred Active Registered Nurse license for the state of practice (WA and Oregon). If RN license is in a participating Nurse Licensure Compact (NLC) state, the following requirements apply: Must submit proof of license in state of residence. Must submit proof of completion of the required suicide prevention training during 1st week of onboarding. If relocating to Washington State, must obtain WA RN license within 6 months of hire. Must update primary state of residence within 60 days (applies to anyone relocating to Washington State) Military Nurses are not required to obtain Nurse Licensure Compact (NLC) Cardiopulmonary Resuscitation (CPR) Certification within 90 days of hire. Certified Nurse Educator (CNE) preferred. Epic Clinical builder Certification must be current or obtained within 90 days of hire. Active Basic Life Support Instructor Certification preferred. Valid Driver's License and proof of automobile liability insurance coverage. Our Mission Statement "Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being." Our mission celebrates inclusivity. We are committed to equal-opportunity employment. Contact us at jobs to learn more about this opportunity!
Community Director, Residence Life and Housing
WAKE FOREST UNIVERSITY Winston Salem, North Carolina
External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents: Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Job Description Summary The Community Director (CD) is responsible for establishing and sustaining positive residential communities that embolden the motto and mission of Pro Humanitate through practices of experiential learning, community service, and student behavior management. The Community Director is an educator who works to develop and coordinate residential communities of approximately 400 - 600 undergraduate students. The CD works to expand and heighten the intellectual climate and culture of Wake Forest through co-curricular initiatives, mentorship, faculty engagement, curriculum implementation, and the management of a comprehensive residence life and housing program that serves 4000+ on-campus students. As a live-in staff member, the CD is a full-time, twelve-month position that reports directly to an Assistant Director of Residence Life and supervises 15 to 26 Resident Advisers. Due to CDs being the primary professional staff members available in the residence halls for student contact, some evening and weekend time working with students is required. Job Description Essential Functions: Leadership and Supervision Directly supervise and facilitate the development of 15 to 26 Resident Advisers (RAs). Create and implement an area vision encompassing a team development plan, including, but not limited to, individual meetings, weekly staff meetings, and team bonding activities. Guide the team in supporting the departmental mission and vision to cultivate communities focused on a sense of belonging, inclusivity, well-being, academic success, and engaged citizenship. Attend community development initiatives hosted by student staff. Conduct meetings with individual RAs bi-weekly and provide the framework for weekly staff meetings. Assess the needs, interests, and expectations of all student staff members through ongoing feedback, development, and job action if needed. Assist Residence Life with fall and mid-year training, RA and grad staff selections, staff recognition initiatives, and first-year and upper-class programs. In conjunction with other members of Residence Life, serve as an instructor for the Resident Adviser course during the fall and/or spring semesters. Serve on committees at the direction of the Assistant Director team. Residential Living and Learning Implement and oversee community development initiatives, including primary oversight of The Link and other processes as orchestrated by the Assistant Director for Residential Engagement and Academic Initiatives. Develop academically supportive communities alongside faculty members, Residential Engagement Communities, and the Assistant Director for Residential Engagement and Academic Initiatives. Ensure community development initiatives from student staff align with community area vision and needs. Develop and lead community-wide programs and activities that contribute to the academic and personal development of residents and that create a positive atmosphere for residents. Serve as a role model, provide visibility, and be available to residents by advertising and completing a minimum of 10 open office hours a month for residents to get to know you, share feedback, or ask questions. Serve as a department liaison to parents and students by mediating disputes and conflicts pertaining to student development, as well as department and university policies. As applicable, serve as a community liaison to the assigned building Faculty Fellows or faculty, staff, or student leaders within Residential Engagement Communities and partner with them on residential initiatives to further enhance the faculty and student out-of-classroom engagement within the residence hall. Behavioral Management, CARE Assistance, Student Conduct Assess student development needs and concerns; work in partnership with the Assistant Director of Residential Conduct and Dean of Students Office to interpret, communicate, and enforce University policies, rules, and regulations. Utilize Maxient for all case management, including but not limited to CARE, Title IX, bias, and other student-of-concern reports. Adjudicate residential housing cases and assign appropriate outcomes through an informal resolution meeting. Ensures compliance with professional and legal standards of due process, risk management, Clery reporting, etc. Work closely with the Office of the Chaplain, Counseling Center, CARE team, University Police, and other campus partners to manage the outreach and follow-up for students of concern within a timely manner. Administration Coordinate the overall administrative management of a residential area and prepare for administrative processes such as community opening in the fall and closing at the end of each semester. Conduct a weekly walk-through of their area of responsibility to monitor the physical condition of the buildings. Coordinate with staff members to complete scheduled health and safety inspections of student rooms in the fall, winter, and spring semesters. Manage damage accountability, billing, and ensure work orders are submitted for health and safety inspections and closing processes. Actively oversee, track, and reconcile the community budget, including but not limited to programming, professional development, and training budgets on a monthly basis. Utilize StarRez, facilitate the check-in and check-out of residents, and support the Assignments Coordinator in maintaining room occupancy and processing room changes. Serve on department, division, and university-level committees at the direction of the Assistant Director team. Emergency Management and Crisis Response Participate in on-call rotation with other Residence Life and Housing staff; work cooperatively with the Office of the Chaplain, University Police, Deacon Health, Counseling Center, and other campus and community resources to assist in emergency and/or crisis situations. Required Education, Knowledge, Skills, Abilities: Bachelor's degree from an accredited institution. A minimum of one year of full-time (or equivalent, such as two years of part-time graduate work) experience working in Housing and Residential Programs (Residence Life), Student Activities or other position working closely with students in a university setting required; or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. A commitment to foster student learning and development, passion for creating inclusive student communities and global citizens, and strong critical thinking and problem-solving skills. A demonstrated track record of initiative, collaboration, and the ability to bring innovation to improve workflow, internal processes, and projects within the office and with other departments on campus. Strong interpersonal skills, with the ability to communicate effectively with diverse constituents, both verbally and in writing. Knowledge of systems and current practices in developing or managing programs designed to increase student success and retention. Knowledge and experience with the principles and practice of employee supervision, selection, training, and leadership. Ability to coordinate the daily activities and operations of campus residence halls and/or apartments. Ensuring compliance with university policies and procedures as well as contemporary best professional practices that align with goals for student development and retention. Skilled in using computer programs, including spreadsheets, calendar (Google), and web-based applications. Ability to handle sensitive information, maintain confidentiality and respond effectively and appropriately in emergency and crisis situations. Ability to manage multiple projects and priorities effectively and efficiently. Skilled in excellent professional interpersonal, verbal, and written communication skills, including the ability to work effectively and harmoniously with students, parents, co-workers, and others contacted in the course of work. Preferred Education, Knowledge, Skills, Abilities: Master's degree in Higher Education Administration, Student Affairs, Counseling, Education, or related field. . click apply for full job details
10/16/2025
Full time
External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents: Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Job Description Summary The Community Director (CD) is responsible for establishing and sustaining positive residential communities that embolden the motto and mission of Pro Humanitate through practices of experiential learning, community service, and student behavior management. The Community Director is an educator who works to develop and coordinate residential communities of approximately 400 - 600 undergraduate students. The CD works to expand and heighten the intellectual climate and culture of Wake Forest through co-curricular initiatives, mentorship, faculty engagement, curriculum implementation, and the management of a comprehensive residence life and housing program that serves 4000+ on-campus students. As a live-in staff member, the CD is a full-time, twelve-month position that reports directly to an Assistant Director of Residence Life and supervises 15 to 26 Resident Advisers. Due to CDs being the primary professional staff members available in the residence halls for student contact, some evening and weekend time working with students is required. Job Description Essential Functions: Leadership and Supervision Directly supervise and facilitate the development of 15 to 26 Resident Advisers (RAs). Create and implement an area vision encompassing a team development plan, including, but not limited to, individual meetings, weekly staff meetings, and team bonding activities. Guide the team in supporting the departmental mission and vision to cultivate communities focused on a sense of belonging, inclusivity, well-being, academic success, and engaged citizenship. Attend community development initiatives hosted by student staff. Conduct meetings with individual RAs bi-weekly and provide the framework for weekly staff meetings. Assess the needs, interests, and expectations of all student staff members through ongoing feedback, development, and job action if needed. Assist Residence Life with fall and mid-year training, RA and grad staff selections, staff recognition initiatives, and first-year and upper-class programs. In conjunction with other members of Residence Life, serve as an instructor for the Resident Adviser course during the fall and/or spring semesters. Serve on committees at the direction of the Assistant Director team. Residential Living and Learning Implement and oversee community development initiatives, including primary oversight of The Link and other processes as orchestrated by the Assistant Director for Residential Engagement and Academic Initiatives. Develop academically supportive communities alongside faculty members, Residential Engagement Communities, and the Assistant Director for Residential Engagement and Academic Initiatives. Ensure community development initiatives from student staff align with community area vision and needs. Develop and lead community-wide programs and activities that contribute to the academic and personal development of residents and that create a positive atmosphere for residents. Serve as a role model, provide visibility, and be available to residents by advertising and completing a minimum of 10 open office hours a month for residents to get to know you, share feedback, or ask questions. Serve as a department liaison to parents and students by mediating disputes and conflicts pertaining to student development, as well as department and university policies. As applicable, serve as a community liaison to the assigned building Faculty Fellows or faculty, staff, or student leaders within Residential Engagement Communities and partner with them on residential initiatives to further enhance the faculty and student out-of-classroom engagement within the residence hall. Behavioral Management, CARE Assistance, Student Conduct Assess student development needs and concerns; work in partnership with the Assistant Director of Residential Conduct and Dean of Students Office to interpret, communicate, and enforce University policies, rules, and regulations. Utilize Maxient for all case management, including but not limited to CARE, Title IX, bias, and other student-of-concern reports. Adjudicate residential housing cases and assign appropriate outcomes through an informal resolution meeting. Ensures compliance with professional and legal standards of due process, risk management, Clery reporting, etc. Work closely with the Office of the Chaplain, Counseling Center, CARE team, University Police, and other campus partners to manage the outreach and follow-up for students of concern within a timely manner. Administration Coordinate the overall administrative management of a residential area and prepare for administrative processes such as community opening in the fall and closing at the end of each semester. Conduct a weekly walk-through of their area of responsibility to monitor the physical condition of the buildings. Coordinate with staff members to complete scheduled health and safety inspections of student rooms in the fall, winter, and spring semesters. Manage damage accountability, billing, and ensure work orders are submitted for health and safety inspections and closing processes. Actively oversee, track, and reconcile the community budget, including but not limited to programming, professional development, and training budgets on a monthly basis. Utilize StarRez, facilitate the check-in and check-out of residents, and support the Assignments Coordinator in maintaining room occupancy and processing room changes. Serve on department, division, and university-level committees at the direction of the Assistant Director team. Emergency Management and Crisis Response Participate in on-call rotation with other Residence Life and Housing staff; work cooperatively with the Office of the Chaplain, University Police, Deacon Health, Counseling Center, and other campus and community resources to assist in emergency and/or crisis situations. Required Education, Knowledge, Skills, Abilities: Bachelor's degree from an accredited institution. A minimum of one year of full-time (or equivalent, such as two years of part-time graduate work) experience working in Housing and Residential Programs (Residence Life), Student Activities or other position working closely with students in a university setting required; or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. A commitment to foster student learning and development, passion for creating inclusive student communities and global citizens, and strong critical thinking and problem-solving skills. A demonstrated track record of initiative, collaboration, and the ability to bring innovation to improve workflow, internal processes, and projects within the office and with other departments on campus. Strong interpersonal skills, with the ability to communicate effectively with diverse constituents, both verbally and in writing. Knowledge of systems and current practices in developing or managing programs designed to increase student success and retention. Knowledge and experience with the principles and practice of employee supervision, selection, training, and leadership. Ability to coordinate the daily activities and operations of campus residence halls and/or apartments. Ensuring compliance with university policies and procedures as well as contemporary best professional practices that align with goals for student development and retention. Skilled in using computer programs, including spreadsheets, calendar (Google), and web-based applications. Ability to handle sensitive information, maintain confidentiality and respond effectively and appropriately in emergency and crisis situations. Ability to manage multiple projects and priorities effectively and efficiently. Skilled in excellent professional interpersonal, verbal, and written communication skills, including the ability to work effectively and harmoniously with students, parents, co-workers, and others contacted in the course of work. Preferred Education, Knowledge, Skills, Abilities: Master's degree in Higher Education Administration, Student Affairs, Counseling, Education, or related field. . click apply for full job details

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