Immediate Opening $85,000-$110,000/yr Full Benefits On-Site in Fort Lauderdale
Are you a Five9 expert ready to take ownership of a mission-critical role? Coastal Debt Resolve is urgently hiring a Senior Dialer Administrator to join our fast-growing team in Fort Lauderdale. This is a high-impact position with competitive pay, full benefits, and the opportunity to work with a company committed to ethical practices, operational excellence, and client success. If you're highly skilled in contact center technology and thrive in a dynamic environment, we want to hear from you-apply today and make an immediate difference.
Qualifications:
- 5+ years of experience administering Five9 or a comparable contact center platform.
- Strong understanding of predictive, power, and preview dialing modes.
- Familiarity with contact center KPIs, reporting metrics, and campaign performance analysis.
- Experience integrating Five9 with CRM systems (Salesforce, Zendesk, etc.) is preferred.
- Basic knowledge of scripting, APIs, or SQL is a plus.
- Excellent analytical, troubleshooting, and problem-solving abilities.
- Strong interpersonal and communication skills.
- Ability to multitask and manage shifting priorities in a fast-paced environment.
Preferred Skills:
- Five9 Admin Console
- Salesforce (or equivalent CRM platforms)
- Microsoft Excel / Google Sheets
- Reporting tools such as Power BI or Tableau (if applicable)
- Familiarity with call recording software, voice analytics, or workforce management solutions is a plus.
Are you looking for an opportunity to work for a Company that has an unwavering commitment to excellence, transparency, and ethical business practices? Be a part of a team that focuses on providing personalized business debt relief and empowering businesses to regain financial stability. Coastal Debt Resolve is a leader in Business Debt Settlement with a dedication to delivering exceptional service and maintaining the trust and confidence of our clients. Our Company has earned a reputation for excellence and trustworthiness in the financial services industry. We are BSI ISO 9001:2015 certified and are BBB accredited, attaining an A+ rating.
Responsibilities:
- Administer and support the Five9 platform, including configuration, updates, and troubleshooting.
- Build and maintain inbound and outbound campaigns, IVRs, call flows, skills, and dispositions.
- Manage and create user accounts, roles, permissions, and softphone configurations.
- Create and analyze reports and dashboards using Five9, Salesforce, Excel, and other reporting tools.
- Collaborate with operations and training teams to optimize campaign performance and agent workflows.
- Identify and resolve technical and performance issues impacting end-user experience.
- Work directly with Five9 support for issue escalation and resolution.
- Provide user training and develop documentation for internal procedures and platform best practices.
- Maintain data accuracy across lead lists, DNC lists, DNIS assignments, and call recordings.
- Ensure compliance with internal policies and industry regulations (e.g., TCPA, HIPAA where applicable).