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Compensation$37,454.00 AnnualJob Description SummaryThe application deadline for this position is 11:59pm EST on October 15, 2025. The Institutional Effectiveness and Research Program Assistant supports the day-to-day operations of the Institutional Effectiveness and Strategic Planning (IESP) department, which includes providing direct administrative and logistical support to both IESP and Institutional Research (IR). This position focuses on office support, scheduling, and record-keeping functions with responsibilities in data entry and document preparation for reporting; maintaining records, files, and databases; preparing correspondence, presentations, and/or reports from existing information; coordinating and facilitating meetings and events; assisting with bookkeeping and timekeeping; managing calendars; maintaining general office maintenance and delivering customer service. Additionally, this position may supervise the work of other support staff and is accountable for assigned administrative responsibilities.Job Description Responsibilities and Duties Include: Provides support activities for the department such as greeting visitors, answering telephones, assisting in the coordination of special events, scheduling appointments or assisting students, college employees and the public by responding to concerns/inquiries to resolve issues based on established college policies and make appropriate referrals as necessary. Performs front desk tasks as appropriate, assisting staff, faculty, students and/or the public in person or via phone with issues and/or departmental requests. Facilitates, monitors and/or oversees department purchasing, inventory, and requisitioning of supplies and equipment. Performs basic, routine bookkeeping functions relative to cost centers, programs, and budgets including tracking purchases and expenditures, participating in seeking alternate sources of funding, and assisting in the budget development process. Manages payroll functions for staff including the processing and auditing of payroll records for staff, faculty and/or work study students. Provides calendar and scheduling support for one or more individuals and coordinates travel arrangements when appropriate. Maintains files, databases, and other records, both physical and digital. Drafts, edits, and revises letters, reports, presentations, and other materials. Prepares special reports, summaries or replies to inquiries by compiling data and statistics from various departmental resources. Organizes and facilitates meetings and special events which includes scheduling and coordinating dates and times, venues, attendance, agendas, and facility arrangements; provides on-site support and records accurate minutes of meetings and events. Assists in the planning, coordination, and hosting of visitors and/or special events, which may include logistics, contracts, hospitality, staffing and vendor communications. Communicates, collaborates and maintains relationships with internal and external community constituents. Assists in scheduling of building and equipment maintenance to ensure smooth daily operations. Maintains current written procedures for Institutional Effectiveness and Strategic Planning, and Institutional Research. Manages and updates program websites and publications with the most current, accurate and timely information, which may include social media and other web presence. Supervises, oversees, and trains the activities of student employees and volunteers. Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality. Strictly honors the privacy, security, and confidentiality of employee and student records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures. Provides service excellence through courteous, informed, accessible, and professional engagement. Performs other duties as assigned. Reports to: Associate Vice President, Institutional Effectiveness and Strategic Planning QUALIFICATIONS Required: An associate degree with two (2) years of related work experience or a combination of education and experience equal to four (4) years. Must be able to demonstrate proficiency in Microsoft 365 software suite (Excel, Word, PowerPoint, Outlook, and Teams). Additional Requirements: Must be able to lift/carry up to 20 pounds. A criminal background check will be conducted. Preferred: Prior experience with the HRIS system, Workday. General Knowledge, Skills, and Abilities Ability to work successfully in a multi-cultural environment. Adaptability to Change - able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment. Communication - able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job. Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors. Customer Service - ability to respond promptly and courteously to all questions, demonstrating patience and persistence when helping students with little or no computer skills. Ethics - able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions. Organization & Time Management - able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames. Problem Solving - proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions. Team Orientation & Interpersonal - highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization. Relationship Management - able to personally provide high level of interactive service to others, building relationships and addressing identified needs. Results Orientation - proven ability to set and exceed established targets. Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs. Detail Oriented - Proven accuracy and attention to detail. Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response. Application Process: All applicants must submit a completed online SF application, a letter of intent, an up-to-date resume/curriculum vitae, and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.

Description: WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Salary Position starting at $45K-$55K DOE plus benefits. Location of the position is in Santa Fe, New Mexico. Working out of our Inn and Spa at Loretto. Position Purpose: The Assistant Outlets Manager is responsible for making sure that hotelsrestaurant and bar operations run smoothly by supporting a culture of service within the team. They will oversee the activities of restaurant staff and expedite customer orders as needed, per company standards and policies. The Assistant Outlets Manager is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: Restaurant Supervisor, Host, Café Attendant, Server, Bartender, Busser, Food Runner Essential Duties: Act as the manager-on-duty for all front-of-house service operations. Will be working out of Luminaria, Crafted, The Living Room and Pool Side Dining Oversee nightly execution of service standards, pacing, and guest flow across all outlets. Ensure full operational coverage and smooth transitions between outlets, particularly during high-volume nights, holidays, and events. Support and reinforce floor plans, table assignments, and reservations using OpenTable or similar platforms. Handle shift issues in real-time - guest concerns, service gaps, staff support - with calm, effective leadership. Provide real-time coaching and direction to FOH staff including servers, bartenders, hosts, runners, and bussers. Assist the Outlet Manager with training, onboarding, and performance reviews. Offer guidance to Outlet Supervisors during peak periods and help coordinate team collaboration across outlets. Lead pre-shift briefings with clear communication on service priorities, special events, and menu highlights. Ensure all guests receive attentive, personalized, and efficient service, especially during PM service. Personally engage with VIP guests and large parties, managing touch points throughout their visit. Proactively observe service flow and make adjustments to staffing, seating, or timing as needed to protect the guest experience. Resolve guest complaints graciously and professionally with follow-through and accountability. Assist the front desk operations when necessary providing manager oversight, de-escalation of guest complaints and assisting with service recovery when AGM, GM and FOM are not present Assist with evening closeout procedures: cash handling, server checkouts, reporting, and bar accountability across outlets. Document shift notes, service issues, and follow-up items for Outlet Manager review. Maintain accurate timekeeping records and assist with schedule coverage and adjustments when needed. Support inventory tracking, ordering communication, and bar restocking coordination. Uphold the standards and spirit of Heritage Companies, celebrating New Mexico's culture and hospitality through service. Ensure all evening operations are aligned with brand expectations, including ambiance, music, cleanliness, and team presentation. Promote teamwork and cultivate a positive, professional, and service-driven culture across all food and beverage areas. Benefits: Part-time employees receive: Dental & Vision! Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance! 401k Matching! Employee meals while working! Free employee parking! Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Growth & Development Opportunities amongst entire company! Looking for flexibility? Our PM shifts for this role are shorter, giving you the chance to balance work with personal goals and commitments! HC3 Requirements: 2+ years of progressive leadership experience in upscale or luxury food & beverage environments. Strong working knowledge of restaurant operations, service etiquette, and guest relations. Demonstrated ability to lead a team in high-volume, high-expectation settings. Familiarity with POS systems (e.g., Aloha), reservation platforms (e.g., OpenTable), and scheduling tools. New Mexico Food Handler Certification and Alcohol Server Certification required. Excellent communication, problem-solving, and interpersonal skills. Ability to work flexible hours, with a focus on evenings, weekends, and holidays . Able to lift/carry 30+ lbs and stand/walk for extended periods. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. PI52c54cbed39c-6226

Description: WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Salary Position starting at $45K-$55K DOE plus benefits. Location of the position is in Santa Fe, New Mexico. Working out of our Inn and Spa at Loretto. Position Purpose: The Assistant Outlets Manager is responsible for making sure that hotelsrestaurant and bar operations run smoothly by supporting a culture of service within the team. They will oversee the activities of restaurant staff and expedite customer orders as needed, per company standards and policies. The Assistant Outlets Manager is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: Restaurant Supervisor, Host, Café Attendant, Server, Bartender, Busser, Food Runner Essential Duties: Act as the manager -on-duty for all front-of-house service operations. Will be working out of Luminaria, Crafed, The Living Room and Pool Side Dining Oversee nightly execution of service standards, pacing, and guest flow across all outlets. Ensure full operational coverage and smooth transitions between outlets, particularly during high-volume nights, holidays, and events. Support and reinforce floor plans, table assignments, and reservations using OpenTable or similar platforms. Handle shift issues in real-time - guest concerns, service gaps, staff support - with calm, effective leadership. Provide real-time coaching and direction to FOH staff including servers, bartenders, hosts, runners, and bussers. Assist the Outlet Manager with training, onboarding, and performance reviews. Offer guidance to Outlet Supervisors during peak periods and help coordinate team collaboration across outlets. Lead pre-shift briefings with clear communication on service priorities, special events, and menu highlights. Ensure all guests receive attentive, personalized, and efficient service, especially during PM service. Personally engage with VIP guests and large parties, managing touch points throughout their visit. Proactively observe service flow and make adjustments to staffing, seating, or timing as needed to protect the guest experience. Resolve guest complaints graciously and professionally with follow-through and accountability. Assist the front desk operations when necessary providing manager oversight, de-escalation of guest complaints and assisting with service recovery when AGM, GM and FOM are not present Assist with evening closeout procedures: cash handling, server checkouts, reporting, and bar accountability across outlets. Document shift notes, service issues, and follow-up items for Outlet Manager review. Maintain accurate timekeeping records and assist with schedule coverage and adjustments when needed. Support inventory tracking, ordering communication, and bar restocking coordination. Uphold the standards and spirit of Heritage Companies , celebrating New Mexico's culture and hospitality through service. Ensure all evening operations are aligned with brand expectations, including ambiance, music, cleanliness, and team presentation. Promote teamwork and cultivate a positive, professional, and service-driven culture across all food and beverage areas. Benefits: Part-time employees receive: Dental, Vision and 401k! Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k! HC3 Requirements: 2+ years of progressive leadership experience in upscale or luxury food & beverage environments. Strong working knowledge of restaurant operations, service etiquette, and guest relations. Demonstrated ability to lead a team in high-volume, high-expectation settings. Familiarity with POS systems (e.g., Aloha), reservation platforms (e.g., OpenTable), and scheduling tools. New Mexico Food Handler Certification and Alcohol Server Certification required. Excellent communication, problem-solving, and interpersonal skills. Ability to work flexible hours, with a focus on evenings, weekends, and holidays . Able to lift/carry 30+ lbs and stand/walk for extended periods. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 0 Yearly Salary PIdce5de1e3f22-2146

General Summary This position represents the Physicians Clinics on the telephone and at the front desk. The position requires a high level of professionalism and customer service skills. Must be well organized, detail oriented, able to multi-task efficiently and perform in fast paced work environment. Other duties within scope as assigned. Essential Duties and Responsibilities Answers telephone promptly and directs calls appropriately. Greets patients warmly and respectfully. Communicates efficiently and effectively with patient and significant others and keeps them informed. Obtains complete demographic and insurance information and enters into the system accurately. Respects the confidentiality of patient information and adheres to regulations for the privacy of protected health information. Schedules appointments according to established protocols. Informs and sets up patients and/or guardian for the patient portal at the time of service. Makes patient confirmation calls and directs patient to the patient portal for registration and to complete necessary paperwork. Shows concern and respect for others by dealing with people in a compassionate, sensitive and responsive manner. Takes accurate messages and processes them in a timely manner. Updates Patient Demographic and any other necessary forms to be completed at the time of each encounter. Informs and sets up patients and/or guardian for the patient portal at the time of service and informs and educates patients regarding the benefits of signing up for the patient portal. Verifies insurance coverage and collects co-payments at time of service. Performs verification of insurances and informs patients of their financial agreement with their insurance carrier. Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, is a team player, and meets attendance/punctuality requirements. Job Qualifications Education High School Diploma or equivalent required. Preference for graduate of an accredited medical receptionist or similar program, or two years in a health care setting will be considered. Work Experience Prefer two years working in general medical office or similar healthcare experience. Experience with equal level of responsibility and customer service will be considered. Certification/License American Heart Association, Basic Life Support certification required. Mental/Physical Requirements Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching. Working Conditions Medical office environment. Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.

General Summary This position represents the Physicians Clinics on the telephone and at the front desk. The position requires a high level of professionalism and customer service skills. Must be well organized, detail oriented, able to multi-task efficiently and perform in fast paced work environment. Other duties within scope as assigned. Essential Duties and Responsibilities Answers telephone promptly and directs calls appropriately. Greets patients warmly and respectfully. Communicates efficiently and effectively with patient and significant others and keeps them informed. Obtains complete demographic and insurance information and enters into the system accurately. Respects the confidentiality of patient information and adheres to regulations for the privacy of protected health information. Schedules appointments according to established protocols. Informs and sets up patients and/or guardian for the patient portal at the time of service. Makes patient confirmation calls and directs patient to the patient portal for registration and to complete necessary paperwork. Shows concern and respect for others by dealing with people in a compassionate, sensitive and responsive manner. Takes accurate messages and processes them in a timely manner. Updates Patient Demographic and any other necessary forms to be completed at the time of each encounter. Informs and sets up patients and/or guardian for the patient portal at the time of service and informs and educates patients regarding the benefits of signing up for the patient portal. Verifies insurance coverage and collects co-payments at time of service. Performs verification of insurances and informs patients of their financial agreement with their insurance carrier. Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, is a team player, and meets attendance/punctuality requirements. Job Qualifications Education High School Diploma or equivalent required. Preference for graduate of an accredited medical receptionist or similar program, or two years in a health care setting will be considered. Work Experience Prefer two years working in general medical office or similar healthcare experience. Experience with equal level of responsibility and customer service will be considered. Certification/License American Heart Association, Basic Life Support certification required. Mental/Physical Requirements Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching. Working Conditions Medical office environment. Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.

General Summary This position represents the Physicians Clinics on the telephone and at the front desk. The position requires a high level of professionalism and customer service skills. Must be well organized, detail oriented, able to multi-task efficiently and perform in fast paced work environment. Other duties within scope as assigned. Essential Duties and Responsibilities Answers telephone promptly and directs calls appropriately. Greets patients warmly and respectfully. Communicates efficiently and effectively with patient and significant others and keeps them informed. Obtains complete demographic and insurance information and enters into the system accurately. Respects the confidentiality of patient information and adheres to regulations for the privacy of protected health information. Schedules appointments according to established protocols. Informs and sets up patients and/or guardian for the patient portal at the time of service. Makes patient confirmation calls and directs patient to the patient portal for registration and to complete necessary paperwork. Shows concern and respect for others by dealing with people in a compassionate, sensitive and responsive manner. Takes accurate messages and processes them in a timely manner. Updates Patient Demographic and any other necessary forms to be completed at the time of each encounter. Informs and sets up patients and/or guardian for the patient portal at the time of service and informs and educates patients regarding the benefits of signing up for the patient portal. Verifies insurance coverage and collects co-payments at time of service. Performs verification of insurances and informs patients of their financial agreement with their insurance carrier. Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, is a team player, and meets attendance/punctuality requirements. Job Qualifications Education High School Diploma or equivalent required. Preference for graduate of an accredited medical receptionist or similar program, or two years in a health care setting will be considered. Work Experience Prefer two years working in general medical office or similar healthcare experience. Experience with equal level of responsibility and customer service will be considered. Certification/License American Heart Association, Basic Life Support certification required. Mental/Physical Requirements Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching. Working Conditions Medical office environment. Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.

South Central Service Cooperative is seeking a General Administrative/Conference Center Support Professional position. Basic Function: Serves as administrative support and provides front desk reception for the South Central Service Cooperative. This position will involve creating reports, correspondence, assisting in the maintenance of records, and performing general office duties to maximize efficiency and productivity of the agency. In addition, support for the attached conference center will be part of the responsibility. The ideal candidate must be a collaborative team member while performing jobs that require attention to detail. BASIC RESPONSIBILITIES: Serves as confidential support for and facilitates the day-to-day operation of South Central Service Cooperative Answers phone, directs calls, greets visitors, distributes mail, etc. Prepares purchase orders, responds to inquiries from vendors; inspects orders upon receipt, reconciles invoices; matches billings with purchase orders and packing slips, and reports discrepancies Accurately enters data and develops correspondence, reports, event flyers, and other professional documents Assists in maintaining accurate records as needed Maintains confidentiality in all work-related activities. Contacts perspective speakers/guests and performs duties related to organizing/hosting events and meetings Supports Conference Center Coordination Performs other duties and responsibilities as needed or assigned. For a complete job description and to apply, please access the following URL recblid mx50dv6cm7ilzz6pho9kvsfnb1b30z

*Reach Your Peak at Vail Resorts. *As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak. Join a team where you can reap the benefits of being a part of two world class companies: Vail Resorts, one of the world's 50 most innovative companies as named by Fast Company, and Hyatt where 'We care for people so they can be their best'. The Hyatt Place Keystone is an upscale select service hotel just steps away from the base of Keystone Ski Resort. Job duties include, but are not limited to: * Make authentic connections with guests * Be aware and attentive to guest needs * Check In/Check Out guests efficiently and effectively * Ensure Inventory is accurate daily * Assist with valet duties * Assist in food service responsibilities including kitchen prep, bussing, cleaning, bartending, making specialty coffees and menu items. * Assist with banquet and convention set up and service Qualifications * High school diploma or GED * Six months experience as a Gallery Host at Hyatt Place or similar front office experience * Schedule flexibility - must be able to work any shift including weekends and holidays * Outstanding customer service skills * Ability to work well with other associates * Must be 21 years of age * Valid driver's license The budgeted range starts at $15.00. Actual pay will be adjusted based on experience. The perks and benefits include * Free ski passes for employees * 401(k) retirement plan * Accrued Sick Time * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food (including $5 meals), gear, and mountain shuttles * Discounted bike haul & golf * Excellent training & professional development Seasonal Full Time roles are eligible for the above, plus… * Critical Illness and Accident plans * Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours) * Free ski passes for dependents We're looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture.* Come join our team - where A Mountain of Possibilities awaits.* []() Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 342436 Requirements: Vail Resorts

SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay. What's in it for you: PTO Paid Vacation after 1 year of service 401K Medical/Dental/Vision Insurance options Short and Long Term Disability options Employer paid life insurance with additional coverage options Employee Travel Program ESSENTIAL DUTIES AND RESPONSIBILITIES: Greets, checks in, and assigns rooms to guests Promptly and effectively deals with guest requests and complaints Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team Assists sales and marketing efforts as directed by General Manager Handles confidential information with high integrity Maintains accurate cash, accounting, and reservation records Responsible for all cash and credit card transactions so that drawers balance at the end of each shift Answers guest inquiries about area attractions, hotel services, directions or reservations Conducts wake up calls as requested Records pertinent guest information and issues in log book for opening managers review Keeps communal areas and lobby clean Assists breakfast hosts in replenishing food or supplies and cleaning as directed Assists with laundry as directed Follows company policies and procedures Other duties as assigned by supervisor or management QUALIFICATIONS : Education/Experience: High School Diploma or GED equivalent. Minimum of threemonths hotel guest service experience or equivalent training and experience. Skills: Interpersonal skills Guest service Innate sense of urgency Adaptability Detail oriented Proficient communication Ability to multi-task Advanced experience with personal computers and related software applications Ability to read, write, and speak the English language Working Conditions: Will be required to work nights, weekends, and holidays. Will be required to work in a fast-paced environment. RELATIONSHIPS: Internal: General Manager, Assistant General Manager, Peers, Sales Manager, Director of Sales and Field Operations at the corporate level External: Guests - To provide customer service PHYSICAL/COGNITIVE ACTIVITES: This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. The major responsibility of this position is to provide guest service and maintain the hotel reservation system. This person must understand the practices, techniques and technologies required in the work they are performing or monitoring. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision to that of a computer and the ability to adjust or focus. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. JB.0.00.LN

Why us? The Rally Hotel is an independent, lifestyle hotel located in Denver's downtown playground, McGregor Square. Located in the heart of Lower Downtown, The Rally is representative of all that Colorado has to offer. From the railway to the Rockies, Denver's industrial roots to mile high skies, moments of discovery are found around every corner. Our 182-room hotel is adjacent to the home of the Colorado Rockies, Coors Field and located on McGregor Square. This full-city block is the epicenter of entertainment featuring restaurants, retail and a circulate plaza with a stadium sized LED screen, that will host sports entertainment, movie nights and private events. The Rally inspires the playful side in all of us. Come join our team at The Rally Hotel! Job Overview Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success. Responsibilities -Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. -Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied. -Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. -Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue. -Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. -Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service. -Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy. -Maintain a friendly, cheerful and courteous demeanor at all times. -Perform other duties as assigned, requested or deemed necessary by management. -Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate. -Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service. -Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service. -Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. -Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage. -Provide guest transportation as required by hotel's standard operating procedures. -Order all supplies and maintain inventory control minimizing unnecessary expenses. -Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience. -Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets. -Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday. -Responsible for covering/finding replacements for call-offs. -Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion. -Ensures all new hires are aware of all aspects of the hotel. -Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service. Make sure all Front Desk Associates are SSM trained. -Provide motivation to the department. -Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc...) -Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel. -Ensure the front desk is represented at each Safety Committee Meeting. -Participates in Hotel MOD program