Director of Auxiliary Services
- Christopher Newport University
- Newport News, Virginia
- 10/13/2025
Full time
Job Description
Working Title: Director of Auxiliary Services
Position Number: GA292
FLSA: Exempt
Appointment Type: Full Time
Sensitive Position: No
Sensitive Position Statement: A sensitive position requires a fingerprint-based criminal history check. This is NOT a sensitive position.
Campus Security Authority: Yes
Campus Security Authority Statement: This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an "official of the institution with significant responsibility for student and campus activities." A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.
Designated Personnel: Yes
Designated Personnel Statement: This position could potentially be required to work (depending on the event) during an emergency closing.
Statement of Economic Interest: Yes
Statement of Economic Interest Statement: This position does require a Statement of Personal Economic Interest.
Restricted Position: Yes
Restricted Position Statement: A restricted position would be subject to availability of funding. This is a restricted position.
Chief Objective of Position: The Director of Auxiliary Services serves as a key member of the Auxiliary Services leadership team, providing strategic and operational oversight across a broad portfolio of services that enhance the student, faculty, staff, and visitor experience at Christopher Newport University (CNU). This position also serves as the University's Parking Director, responsible for planning, managing, and enforcing all campus parking and transportation operations.
Reporting to the Executive Director of Auxiliary Services, the Director will support the effective delivery of dining, retail, vending, campus card, event support, and other auxiliary programs, while directly leading the parking and transportation function. The role requires a collaborative, customer-focused leader who can balance operational efficiency with the mission of creating a welcoming and service-oriented campus environment.
The Director of Auxiliary Services will be someone who works with strong commitments to professionalism, excellence in customer service, and a "Students First" philosophy and approach to work, as well as with a high degree of accuracy and attention to detail.
Work Tasks: • Provides support to the Executive Director for Auxiliary Services in managing Parking and Auxiliary Services operations and works to assure high quality and excellence in these operations, based upon best practices in operations within institutions of higher education across the nation.
• Works with the Executive Director for Auxiliary Services and/or others as designated by the Executive Director for Auxiliary Services in presenting budget requests and in monitoring budgets, including operating budgets, as well as budgets for capital improvement and renovation projects in areas of assigned responsibilities.
• Provide leadership and oversight for multiple auxiliary units, to include, but not limited to, auxiliary Recruitment/Onboarding, Auxiliary Services risk management, parking, by ensuring operational excellence, fiscal responsibility, and outstanding customer service. Overseeing the creation and execution of Standard Operating Procedures consistent with the University's Strategic Compass.
• Assist the Executive Director in planning, implementing, and assessing Auxiliary Services that support the University's mission and The Strategic Compass.
• Works with auditors and provides data to auditors as required for audits and prepares management responses to audit recommendations and findings for assigned areas of responsibility, for review and approval by the Executive Director for Auxiliary Services.
• Prepares written procedures and monitors work processes to assure compliance. Provides overall business, administrative, financial management, and operations support to the Executive Director for Auxiliary Services in directing the operations in Parking Services.
• Serve as the University's Parking Director, overseeing all aspects of parking operations, policy development, enforcement, and appeals.
• Support the development of contracts, vendor relationships, and service-level agreements across for Parking Services. Serves as contract administrator for contractual partner(s), as assigned.
• Partner with campus stakeholders to enhance the student and visitor experience through innovative services and technology especially in Parking Services. Facilitates communication to the Campus Community on matters pertaining to Parking Services and addresses customer service issues with students, faculty, staff, and visitors of the University, as well as maintains positive business relationships with vendors and contractors.
• Works closely with other campus constituents in managing/coordinating parking support for a wide variety of special University events, including but not limited to Athletics events, Ferguson Center for the Arts events, Admission events, etc. Closely monitors University events calendars and maintains a related centralized calendar of events for which Parking Services support is necessary. Ensures that appropriate staff and/or contractor personnel are scheduled accordingly to provide the necessary support.
• Develop and manage the annual parking budget, ensuring compliance, efficiency, and fiscal sustainability.
• Oversee the issuance of permits, citation management, and customer service functions related to parking.
• Analyze parking utilization, anticipate future needs, and implement strategies to optimize available resources.
• Collaborate with University Police, Facilities, and Student Affairs to ensure safe, accessible, and well-managed and maintained parking and transportation systems.
• Lead and supervise staff, fostering a culture of accountability, teamwork, and service.
• Prepares, and/or reviews and analyzes reports pertaining to the financial and operating performance, including but not limited to, revenues and expenses.
• Provides management, training, and supervision of assigned personnel. Works to assure accuracy in all cash handling and record keeping within assigned areas of responsibility.
• Provides development, support, and monitoring of internal controls in the effective management of administrative/business processes of Parking Services operations, adheres to and maintains appropriate internal controls pertaining to, but not limited to, budgets and expenditures, adhering to applicable payroll and personnel policies and procedures, tracking of moveable property or equipment, maintaining appropriate controls regarding Banner system and parking management system access, maintains physical security of assigned building areas, assuring business use of University property, and follows appropriate procedures for termination clearance of any employees in assigned areas of supervision, terminating their employment from the University.
• Works to develop operational goals and metrics for effective measurement, monitoring, and accountability of accomplishments within Parking Services and provides associated reports to the Executive Director for Auxiliary Services.
• Assists with the development, implementation, and reporting of outcomes assessments for Parking Services operations in accordance with schedules established by the University Assessment Office. Assists in formulating outcomes and related assessments targeted at operational improvements within Parking Services.
• Maintains familiarity with applicable laws, rules, and regulations of the federal government, the Commonwealth of Virginia, the University's Board of Visitors, and of Christopher Newport University.
• Develops and maintains positive and professional customer service and relations within the Auxiliary Services, as well as with all constituencies to include students, faculty, employees/staff, and guests of the University. Demonstrates a positive and professional attitude and treats everyone with dignity and respect. Fully supports the "Students First" philosophy and values at CNU.
• This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an "official of the institution with significant responsibility for student and campus activities." A CSA is required to immediately report any crime that is reported to her or him to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.
• Maintains lists of staff members who are designated as Campus Security Authorities (CSAs) and works to ensure they maintain compliance with the associated annual training and reporting requirements of the Clery Act.
• This position is designated as a "responsible employee" who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.
• This position is a "designated position" meaning this position could potentially be required to work (depending on the event) during an emergency closing.
. click apply for full job details
Position Number: GA292
FLSA: Exempt
Appointment Type: Full Time
Sensitive Position: No
Sensitive Position Statement: A sensitive position requires a fingerprint-based criminal history check. This is NOT a sensitive position.
Campus Security Authority: Yes
Campus Security Authority Statement: This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an "official of the institution with significant responsibility for student and campus activities." A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.
Designated Personnel: Yes
Designated Personnel Statement: This position could potentially be required to work (depending on the event) during an emergency closing.
Statement of Economic Interest: Yes
Statement of Economic Interest Statement: This position does require a Statement of Personal Economic Interest.
Restricted Position: Yes
Restricted Position Statement: A restricted position would be subject to availability of funding. This is a restricted position.
Chief Objective of Position: The Director of Auxiliary Services serves as a key member of the Auxiliary Services leadership team, providing strategic and operational oversight across a broad portfolio of services that enhance the student, faculty, staff, and visitor experience at Christopher Newport University (CNU). This position also serves as the University's Parking Director, responsible for planning, managing, and enforcing all campus parking and transportation operations.
Reporting to the Executive Director of Auxiliary Services, the Director will support the effective delivery of dining, retail, vending, campus card, event support, and other auxiliary programs, while directly leading the parking and transportation function. The role requires a collaborative, customer-focused leader who can balance operational efficiency with the mission of creating a welcoming and service-oriented campus environment.
The Director of Auxiliary Services will be someone who works with strong commitments to professionalism, excellence in customer service, and a "Students First" philosophy and approach to work, as well as with a high degree of accuracy and attention to detail.
Work Tasks: • Provides support to the Executive Director for Auxiliary Services in managing Parking and Auxiliary Services operations and works to assure high quality and excellence in these operations, based upon best practices in operations within institutions of higher education across the nation.
• Works with the Executive Director for Auxiliary Services and/or others as designated by the Executive Director for Auxiliary Services in presenting budget requests and in monitoring budgets, including operating budgets, as well as budgets for capital improvement and renovation projects in areas of assigned responsibilities.
• Provide leadership and oversight for multiple auxiliary units, to include, but not limited to, auxiliary Recruitment/Onboarding, Auxiliary Services risk management, parking, by ensuring operational excellence, fiscal responsibility, and outstanding customer service. Overseeing the creation and execution of Standard Operating Procedures consistent with the University's Strategic Compass.
• Assist the Executive Director in planning, implementing, and assessing Auxiliary Services that support the University's mission and The Strategic Compass.
• Works with auditors and provides data to auditors as required for audits and prepares management responses to audit recommendations and findings for assigned areas of responsibility, for review and approval by the Executive Director for Auxiliary Services.
• Prepares written procedures and monitors work processes to assure compliance. Provides overall business, administrative, financial management, and operations support to the Executive Director for Auxiliary Services in directing the operations in Parking Services.
• Serve as the University's Parking Director, overseeing all aspects of parking operations, policy development, enforcement, and appeals.
• Support the development of contracts, vendor relationships, and service-level agreements across for Parking Services. Serves as contract administrator for contractual partner(s), as assigned.
• Partner with campus stakeholders to enhance the student and visitor experience through innovative services and technology especially in Parking Services. Facilitates communication to the Campus Community on matters pertaining to Parking Services and addresses customer service issues with students, faculty, staff, and visitors of the University, as well as maintains positive business relationships with vendors and contractors.
• Works closely with other campus constituents in managing/coordinating parking support for a wide variety of special University events, including but not limited to Athletics events, Ferguson Center for the Arts events, Admission events, etc. Closely monitors University events calendars and maintains a related centralized calendar of events for which Parking Services support is necessary. Ensures that appropriate staff and/or contractor personnel are scheduled accordingly to provide the necessary support.
• Develop and manage the annual parking budget, ensuring compliance, efficiency, and fiscal sustainability.
• Oversee the issuance of permits, citation management, and customer service functions related to parking.
• Analyze parking utilization, anticipate future needs, and implement strategies to optimize available resources.
• Collaborate with University Police, Facilities, and Student Affairs to ensure safe, accessible, and well-managed and maintained parking and transportation systems.
• Lead and supervise staff, fostering a culture of accountability, teamwork, and service.
• Prepares, and/or reviews and analyzes reports pertaining to the financial and operating performance, including but not limited to, revenues and expenses.
• Provides management, training, and supervision of assigned personnel. Works to assure accuracy in all cash handling and record keeping within assigned areas of responsibility.
• Provides development, support, and monitoring of internal controls in the effective management of administrative/business processes of Parking Services operations, adheres to and maintains appropriate internal controls pertaining to, but not limited to, budgets and expenditures, adhering to applicable payroll and personnel policies and procedures, tracking of moveable property or equipment, maintaining appropriate controls regarding Banner system and parking management system access, maintains physical security of assigned building areas, assuring business use of University property, and follows appropriate procedures for termination clearance of any employees in assigned areas of supervision, terminating their employment from the University.
• Works to develop operational goals and metrics for effective measurement, monitoring, and accountability of accomplishments within Parking Services and provides associated reports to the Executive Director for Auxiliary Services.
• Assists with the development, implementation, and reporting of outcomes assessments for Parking Services operations in accordance with schedules established by the University Assessment Office. Assists in formulating outcomes and related assessments targeted at operational improvements within Parking Services.
• Maintains familiarity with applicable laws, rules, and regulations of the federal government, the Commonwealth of Virginia, the University's Board of Visitors, and of Christopher Newport University.
• Develops and maintains positive and professional customer service and relations within the Auxiliary Services, as well as with all constituencies to include students, faculty, employees/staff, and guests of the University. Demonstrates a positive and professional attitude and treats everyone with dignity and respect. Fully supports the "Students First" philosophy and values at CNU.
• This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an "official of the institution with significant responsibility for student and campus activities." A CSA is required to immediately report any crime that is reported to her or him to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.
• Maintains lists of staff members who are designated as Campus Security Authorities (CSAs) and works to ensure they maintain compliance with the associated annual training and reporting requirements of the Clery Act.
• This position is designated as a "responsible employee" who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.
• This position is a "designated position" meaning this position could potentially be required to work (depending on the event) during an emergency closing.
. click apply for full job details
About Christopher Newport University