Director, Enrollment Management

Job Description:

The Division of Pre-College and Undergraduate Programs is responsible for developing and offering non-credit and credit courses and programs for over 6,000 high school students, as well as Brown University undergraduate and Visiting Students from other institutions. Students participate in programs on Brown University's Providence campus, as well as online and in other locations. Within the Division there are teams of staff who are responsible for marketing, admissions, enrollment, academic content and instructional delivery, student life, finance, human resources, payroll, and the various policies and protocols associated with this work. Staff work closely with colleagues from across the University to ensure success, including the Registrar's Office, Office of Information Technology (OIT), Office of University Communications, Office of General Counsel and Facilities Management.

The Director of Enrollment Management oversees a team of professionals who are responsible for engaging and shepherding students and their families through each of the stages of the lifecycle, including marketing/prospective, admission/applicant, scholarship, deposit/matriculant, enrollment, participation, assessment, and alumni. The Enrollment Management team also supports other populations that the Division works with including Brown University undergraduate, graduate and medical students, faculty, and potential and current summer seasonal staff working in Student Life and instruction. The Director reports to the Dean of the Division and serves as a member of the Division's Leadership Team. The Director is responsible for leading the development, implementation, and assessment of strategic enrollment plans designed to engage young scholars who will benefit from participation in the Division's pre-college offerings and further the mission and goals of the Division and University.

This work is accomplished through collaboration with and oversight of the team that includes professionals in marketing and communications, advising, admissions, and enrollment. In addition, the Director works closely with other teams across the Division, including Operations (finance, human resources, coordination), Systems (technological integration and support), academic Program Directors (curriculum, instruction), and Student Life (residential education, extracurricular activities, housing operations) to develop a consistent understanding of mission and goals, and the appropriate actions to implement to achieve them. The Director works with other units across campus to support successful Divisional outcomes, including but not limited to offices of Information Technology, (OIT), University Communications, General Counsel, and College Admissions.

The Marketing and Enrollment Services team uses several robust technical systems to support its work and allow it to support the work of the Division, including but not limited to Sales Cloud, Education Cloud, Marketing Cloud, HubSpot, and TenFold, which are supported both internal to the Division and by staff within OIT. The Director's work is to continue to build on the successes of the Division's offerings, engaging new populations of learners, aligning communications with Divisional and University brand identity, ensuring strong and impactful customer service, and increasing ease for students and their families to participate in the Division's offerings.

Primary responsibilities include:

• Develop and implement comprehensive strategic enrollment management plans (30%)

• Ensure effective communication within Marketing and Enrollment Services team and across the Division (30%)

• Supervise and support staff within the Marketing and Enrollment Services team (20%)

• Track and oversee budgets for all areas under the Director's purview (10%)

• Strategic leadership for the Division for Pre-College and Undergraduate Programs (10%)

QUALIFICATIONS:

• Bachelor's degree required. Master's Degree preferred.

• 7 to 10 years of progressive experience in enrollment management, administration, and management

• Demonstrated leadership and ability to work effectively with leaders of other teams.

• Excellent interpersonal, communication, management, problem-solving, and decision-making skills.

• Ability to develop recruitment and admission initiatives to ensure student access and success.

• Experience with a CRM and Student Enterprise Systems and other current and emerging technology related to recruitment and financial aid. Salesforce preferred.

• Ability to develop and implement a comprehensive strategic enrollment management plan.

BACKGROUND CHECK: Criminal & Education

Please note: a complete application consists of a cover letter & resume.

Benefits of Working at Brown:Information on the Benefits of Working at Brown can be found here .Recruiting Start Date:2025-10-06Job Posting Title:Director, Enrollment ManagementDepartment:Pre-College & Undergraduate ProgramsGrade:Grade 12Worker Type:EmployeeWorker Sub-Type:RegularTime Type:Full timeScheduled Weekly Hours:37.5Position Work Location:Hybrid Eligible
Statement on Equity, Diversity and Inclusion:All positions require demonstrated ability to work collaboratively with faculty, staff, students, and other Brown and community stakeholders with diverse perspectives and demonstrated ability to contribute to an inclusive environment.Submission Guidelines:Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.Still Have Questions?If you have any questions you may contact .EEO Statement:

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