Company Summary:
Beacon is a successful and national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our I CARE core values of the organization Integrity, Compassion, Advocacy, Respect and Excellence.
Position Summary:
The Intake Specialist is responsible for coordinating the intake process for persons receiving services with Beacon Specialized Living. Represents Beacon to potential referral sources and attends fairs and meetings that give Beacon an opportunity to promote its services. Obtains applicant information, screens applicants, attends meet and greets and pre-placement meetings, completes the intake process and ensures potential individual is admitted to services or referred elsewhere, and prepares reports on intakes and admissions. The Intake Specialist is also responsible for updating the CRM system in a timely manner and generating reports based on the data gathered.
Primary Responsibilities:
- Always be compliant with all company and regulatory policies and procedures.
- Provides information about Beacon Specialized Living to individuals and families inquiring about services.
- Organizes and performs timely intake procedures on referrals, including completion and collection of intake/referral documents.
- Serves as a liaison to referring party and follows up regarding outstanding documents and needed items to start services.
- Maintains a database for efficient collection and retrieval of referral information.
- Pre-screens consumers by comparing individual s situation/condition to intake and authorization criteria; evaluates and accepts or rejects individuals based on authorization criteria. Informs individuals seeking services when they are not eligible at the time of intake, by providing the reasons to the consumer and the referral source and providing recommendations for alternate services.
- Prepares intake and admission reports by collecting, analyzing, and summarizing data and trends.
- Update the CRM system promptly and ensure accuracy of all data entered.
Education and Qualifications:
- Bachelor s degree in related field preferred.
- 1-3 years of admissions experience in health care or human services setting.
- Must pass criminal background check.
- Must possess a valid Driver s License.
- Proficient in speaking, reading and writing the English language.
- Approved by state, federal and government entities to work within BSLS programs.
- Ability to use office equipment, including BSLS information technology systems.
Skills and Abilities:
- Must be able to communicate and function in an interdisciplinary team.
- Strong computer skills utilizing various software programs and applications.
- Excellent oral and written communication skills.
- Ability to create professional employee communication materials.
- Capable of working well with all levels of the organization.
- A professional demeanor.
- Demonstrated ability to multi-task.
- Ability to work with little daily supervision.
Work Environment:
Most of your job duties will be performed from an office.
Travel:
Travel is not required for this position.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. This position requires 20% travel.
AAP/EEO Statement: It is the policy of Beacon to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law