Job Description
Director of Admissions Systems & Technology
Job ID: 291395
Location: Columbus State University
Full/Part Time: Full Time
Regular/Temporary: Regular
About Us
Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.
Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.
Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Department Information
Enrollment Management
Job Summary
The Director of Admissions for Systems and Technology, reporting to the Executive Director of Undergraduate Admissions, is responsible for overseeing the centralized processing of admissions applications, the ESC for student services, CRM management, and technology infrastructure supporting the admissions process. This role ensures that all technological systems and processes are optimized to enhance the efficiency and effectiveness of admissions operations. The Director will lead efforts to streamline workflows, manage data integration, and ensure seamless communication between departments, while leveraging CRM tools to personalize engagement with prospective students. By overseeing key technological solutions and systems, this position will play a critical role in achieving enrollment objectives and delivering a smooth, user-friendly experience for both applicants and admissions staff.
Responsibilities
Significant Duties & Responsibilities include: 1. Centralized Processing and Workflow Management: Oversee the centralized processing of all undergraduate admissions applications, ensuring efficient, accurate, and timely handling of documents, decisions, and communications. Continuously evaluate and improve the admissions processing workflow to enhance efficiency and reduce errors, ensuring a seamless experience for both prospective students and the admissions team.; 2. Enrollment Services Center (ESC) Management: Lead and manage the ESC shop for prospective students, providing centralized access to admissions information, application support, and guidance throughout the admissions process. Ensure the one-stop shop delivers high-quality customer service and effectively supports prospective students and families with their inquiries and needs.; 3. CRM Management and Data Integration: Oversee the administration and management of the CRM system, ensuring it is effectively integrated with other university systems to streamline the admissions process and improve communication with prospective students. Work closely with the admissions team to ensure CRM data is accurate, up-to-date, and used strategically to drive personalized communication and outreach.; 4. Technology Strategy and Implementation: Lead the identification, implementation, and management of new technology solutions that improve the admissions process, enhance the user experience, and support enrollment goals. Stay current with emerging technologies and industry trends, making recommendations for new tools or updates to existing systems that improve overall admissions operations.; 5. Collaboration with Stakeholders: Collaborate with the IT department, Enrollment Management team, and other campus departments to ensure seamless integration of admissions technology and systems across the institution. Serve as the primary liaison between admissions and other departments, ensuring alignment on technology needs and data sharing protocols.; 6. System and Process Optimization: Monitor and assess the performance of admissions systems, identifying areas for improvement and implementing changes to optimize functionality and user experience. Ensure system updates and upgrades are effectively implemented, minimizing disruption to admissions operations and maintaining a smooth user experience for staff and applicants.; 7. Training and Support: Develop and deliver training for admissions staff and other relevant stakeholders on the use of admissions technology, CRM tools, and centralized processing systems. Provide ongoing support and troubleshooting for staff to resolve issues related to admissions systems and technology.; 8. Data Management and Reporting: Oversee the collection and analysis of admissions data, providing insights and reports to inform decision-making and enhance recruitment strategies. Utilize data from CRM and other systems to track applicant progress, identify trends, and provide actionable insights to the admissions team and leadership.; 9. Project Management: Lead and manage technology-related projects within the admissions office, ensuring projects are completed on time, within budget, and in alignment with strategic goals. Coordinate cross-functional teams to ensure smooth execution and successful outcomes of technology initiatives.; 10. Continuous Improvement and Innovation: Foster a culture of continuous improvement by evaluating current systems and processes, gathering feedback, and implementing best practices and innovative solutions to enhance the admissions experience. Regularly review emerging trends in higher education technology to ensure the university's admissions systems remain competitive and efficient.; 11. Additional Duties: Perform other duties as requested by management, providing flexible support as needed for departmental initiatives and goals.
Required Qualifications
Required Qualifications include: A Bachelor's degree from a regionally accredited university is required.; At least 5 years of successful leadership experience in managing and leading personnel within a competitive admissions environment.; Proven experience working within a management team, contributing to a collaborative approach in achieving ROI.; Hands-on experience with CRM systems and data-driven marketing strategies to optimize recruitment and engagement efforts.; Exceptional written and verbal communication skills, with the ability to create compelling narratives tailored to diverse audiences.; Demonstrated experience in project management.; Strong creativity, innovation, and a passion for improving the student experience through efficient use of students and technology.; A demonstrated commitment to personal and team professional development, fostering a culture of growth and continuous improvement.; Must provide own vehicle and possess a valid driver's license.
Preferred Qualifications
Preferred Qualifications include: A Master's degree is preferred.
Proposed Salary
The proposed annualized salary range for this position is $70,000 - 73,279 and includes full benefits.
Knowledge, Skills, & Abilities
Knowledge, Skills, & Abilities include: Knowledge - Admissions and Enrollment Management: In-depth understanding of the undergraduate admissions process, including application review, centralized processing, and best practices in managing admissions workflows. CRM Systems: Strong knowledge of CRM platforms (e.g., Slate, Salesforce, etc.), including system administration, data management, and reporting capabilities to optimize engagement and communications with prospective students. Higher Education Technology: Familiarity with the latest technologies and tools in higher education, specifically those that support admissions, recruitment, and student services operations. Data Integration: Understanding of how to integrate data from multiple systems (e.g., CRM, SIS, ERP) to create a seamless admissions experience and accurate reporting. Project Management: Knowledge of project management principles, including timeline management, resource allocation, and cross-department collaboration.; Skills - Leadership and Team Management: Proven ability to lead and manage a team, providing guidance, training, and professional development to ensure efficient use of technology and systems. Technical Proficiency: Advanced skills in managing and configuring admissions systems, CRM tools, and other related technologies, with the ability to troubleshoot technical issues as they arise. Problem Solving: Strong analytical and problem-solving skills, with the ability to identify issues within systems or processes and implement solutions quickly and effectively. Communication: Excellent written and verbal communication skills, with the ability to convey complex technical information to non-technical stakeholders and ensure alignment across departments. Data Analysis and Reporting: Proficient in analyzing data and generating reports that inform decision-making, improve processes, and track progress toward admissions and enrollment goals. Customer Service Orientation: Strong focus on providing exceptional service to prospective students and admissions staff . click apply for full job details