IT Support Technician IV - Hardware Support Specialist

Extended Job Title
IT Support Technician IV - Hardware Support Specialist
Position Description
The IT Support Technician IV's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.
Requisition ID
42472BR
Travel Required
Up to 25%
Pay Grade Maximum
35
Major/Essential Functions

• Monitor and develop the Adobe products and maintain licensing agreements with Adobe.
• Administrative tasks (time sheets, leave requests, reports, etc.)
• Provide guidance for peers on research of advanced technologies with emphasis on any advanced training and/or group knowledge distribution.
• Consults with management and assists peers in correcting/removing outdated policies and procedures as directed.
• Maintains accurate and timely work logs.
• Works as needed with other IT departments to ensure consistent delivery of IT services for customers.
• Responsible for execution and oversight of projects that exceed standard break-fixes and work orders.

Grant Funded?
No
Pay Grade Minimum
19.7
Pay Basis
Hourly
Work Location
Lubbock
Preferred Qualifications

• Experience with multiple operating systems including Microsoft Windows, Apple Macintosh
• Recognized certification in PC Support field (Preferred CompTia A+ and Microsoft qualifications)
• Advanced experience with network domain environments

Department
ITSC PC Support Lbk
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at .
Shift
Day
EEO Statement
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus five (5) years related full-time paid experience OR a combination of related education and/or experience to equal nine (9) years. Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed.
Does this position work in a research laboratory?
No
Navy Enlisted Classification Code
CTT, IT
Army Military Occupational Specialty Code
25B, 255A
Air Force Specialty Code
3D1X1, 3D1X2
Marine Military Occupational Specialty Code
0651, 6694
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at .
Introduction
Nationally recognized as a Great College to Work For , TTUHSC provides much more than just a job! Enjoy excellent benefits , including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.
About TTUHSC
Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture , TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Benefits
TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members
• Paid Time Off - Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.