USAA
San Antonio, Texas
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Digital/Technical Product Management- Contact Center Technologies, you will lead a team of Digital/Technology Product Managers and Product Owners responsible for the strategy, conceptualization, definition, development and performance of digital and technology products and their experiences for USAA and its members. Oversees highly complex and critical initiatives with impact across the association. Collaborates with Business and Technology partners to ensure strategy alignment and provide transparency for the teams responsible for delivering solutions for complex and meaningful problems. Focuses on the operational effectiveness, goals, and performance of the team and their products or product line (or set of product experiences), ensuring strategic alignment within a product portfolio. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based out of the San Antonio, TX office. Relocation assistance is not available for this position. What you'll do: Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives. Manages day to day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery. Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or "vertical" market. Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps. Applies product management expertise in innovative digital and technology domains. Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions. Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs. Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions. Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and partners. Collaborates with and influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. 3 years of direct team lead or leading matrixed or cross-functional teams. Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and implement product strategy. Solid eye for business combined with strong technical and customer experience foundations. Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards. Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment. Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods. Ability to excel in a dynamic environment with shifting priorities and a high degree of independence. Demonstrated people management skills. What sets you apart: Possesses high level knowledge of the contact center technology stack (SBCs, SIP, call recording, IVR, etc.) and understands how they integrate to deliver customer experiences. Uses product-centric data and analytics to guide strategic decisions, optimize experience, manage cost, and find opportunities Collaborates and gains alignment effectively across business units and technical teams, prioritizes needs, and aligns product strategy with company objectives. Independently identify and address complex situations related to people, process, and technology, can quickly assess and react to dynamic situations . Communicates product strategies, capabilities, benefits, risks, and roadmaps effectively to leadership and partners. Experienced in leading and motivating teams of highly skilled professionals and developing bench strength. Compensation range: The salary range for this position is: $143,320- $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Digital/Technical Product Management- Contact Center Technologies, you will lead a team of Digital/Technology Product Managers and Product Owners responsible for the strategy, conceptualization, definition, development and performance of digital and technology products and their experiences for USAA and its members. Oversees highly complex and critical initiatives with impact across the association. Collaborates with Business and Technology partners to ensure strategy alignment and provide transparency for the teams responsible for delivering solutions for complex and meaningful problems. Focuses on the operational effectiveness, goals, and performance of the team and their products or product line (or set of product experiences), ensuring strategic alignment within a product portfolio. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based out of the San Antonio, TX office. Relocation assistance is not available for this position. What you'll do: Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives. Manages day to day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery. Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or "vertical" market. Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps. Applies product management expertise in innovative digital and technology domains. Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions. Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs. Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions. Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and partners. Collaborates with and influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. 3 years of direct team lead or leading matrixed or cross-functional teams. Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and implement product strategy. Solid eye for business combined with strong technical and customer experience foundations. Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards. Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment. Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods. Ability to excel in a dynamic environment with shifting priorities and a high degree of independence. Demonstrated people management skills. What sets you apart: Possesses high level knowledge of the contact center technology stack (SBCs, SIP, call recording, IVR, etc.) and understands how they integrate to deliver customer experiences. Uses product-centric data and analytics to guide strategic decisions, optimize experience, manage cost, and find opportunities Collaborates and gains alignment effectively across business units and technical teams, prioritizes needs, and aligns product strategy with company objectives. Independently identify and address complex situations related to people, process, and technology, can quickly assess and react to dynamic situations . Communicates product strategies, capabilities, benefits, risks, and roadmaps effectively to leadership and partners. Experienced in leading and motivating teams of highly skilled professionals and developing bench strength. Compensation range: The salary range for this position is: $143,320- $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Northrop Grumman
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: Top Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. We have an opening for a Deputy/Lead DevOps Lead Engineer to join our team of qualified, diverse individuals in the Tactical Space organization. This position will be in Dulles VA and requires a TS clearance to start. This work will be performed in a SCIF environment, so onsite work is required. Job Responsibilities In this role you will: Automate cloud native technologies, deploy applications, and provision critical infrastructure Work with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology Work within the OpenStack cloud ecosystem to configure and deploy optimized infrastructure Ensure monitoring and health of the resources deployed via Nagios or other enterprise management solutions Document procedures used during deployment cycles Experience with operational monitoring tools Work with the fellow DevOps team and play a mentoring role to cross-train and grow technical talent across DevOps team and assist in troubleshooting tasks Implement clean and maintainable infrastructure-as-code that adheres to industry best practices, terraform To be successful in this role you should have: Excel in a fast-paced environment with shifting priorities and quick deadlines Strong troubleshooting skills and readiness to tackle unfamiliar challenges 5+ years of experience with Infrastructure as Code (IaC), Terraform, and Ansible Over 5 years of experience with Linux tools/automation, shell scripting, and Python programming 2+ years of AWS experience 3+ years of managing OpenStack environments 5+ years of experience with Docker containerization; Kubernetes (K8s) orchestration preferred Extensive experience (5+ years) with continuous integration/deployment tools like Jenkins or GitLab Proven ability (5+ years) to create, execute, and troubleshoot complex automated processes for server configuration and code deployment Demonstrated leadership in DevOps projects Basic Qualifications Bachelor's degree in a STEM field (ideally Computer Science or Engineering) and 8 years of experience; OR a master's degree and 6 years: OR a PhD and 4 years. Experience can be considered in lieu of degree. 5+ years of DevOps or software development experience (general IT experience alone not sufficient) 5+ years in a technical leadership role managing technical objectives and Jira metrics reporting We may consider adjacent technologies: AWS, Ansible, Kubernetes (K8S), Oracle Cloud, OpenShift U.S. Citizenship with a current or active Top-Secret clearance at time of application The Northrop Grumman Tactical Space Division is a strategic partner specializing in commercial and classified partnerships with the design, delivery, operation and sustainment of satellites and human spacecraft. We support science and space exploration through our various partnerships, including NASA's Artemis program with the goal to return humans to the Moon in 2024 and the TESS (Transiting Exoplanet Survey Satellite) program that has discovered more than twenty confirmed plants. Recognized as an industry leader, we also develop highly specialized space and satellite components. Northrop Grumman offers a competitive and robust benefits program. As a full-time employee of Northrop Grumman, you are eligible for our robust benefits package including: Medical Dental & Vision coverage 401k Educational Assistance Life Insurance Employee Assistance Programs & Work/Life Solutions Paid Time Off Health & Wellness Resources Employee Discounts Flexible Schedules (For example the ability to work a 9/80 work schedule, which allows an employee to work a nine-hour day Monday through Thursday and take every other Friday off of work) For more details please visit our total rewards site or chat with one of our recruiters to learn more. Link: Tags NGFeaturedJobs Space System NoVASpace DIVSE MMIC DevSecOps NGIS-SSEngineering Primary Level Salary Range: $137,400.00 - $206,000.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: Top Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. We have an opening for a Deputy/Lead DevOps Lead Engineer to join our team of qualified, diverse individuals in the Tactical Space organization. This position will be in Dulles VA and requires a TS clearance to start. This work will be performed in a SCIF environment, so onsite work is required. Job Responsibilities In this role you will: Automate cloud native technologies, deploy applications, and provision critical infrastructure Work with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology Work within the OpenStack cloud ecosystem to configure and deploy optimized infrastructure Ensure monitoring and health of the resources deployed via Nagios or other enterprise management solutions Document procedures used during deployment cycles Experience with operational monitoring tools Work with the fellow DevOps team and play a mentoring role to cross-train and grow technical talent across DevOps team and assist in troubleshooting tasks Implement clean and maintainable infrastructure-as-code that adheres to industry best practices, terraform To be successful in this role you should have: Excel in a fast-paced environment with shifting priorities and quick deadlines Strong troubleshooting skills and readiness to tackle unfamiliar challenges 5+ years of experience with Infrastructure as Code (IaC), Terraform, and Ansible Over 5 years of experience with Linux tools/automation, shell scripting, and Python programming 2+ years of AWS experience 3+ years of managing OpenStack environments 5+ years of experience with Docker containerization; Kubernetes (K8s) orchestration preferred Extensive experience (5+ years) with continuous integration/deployment tools like Jenkins or GitLab Proven ability (5+ years) to create, execute, and troubleshoot complex automated processes for server configuration and code deployment Demonstrated leadership in DevOps projects Basic Qualifications Bachelor's degree in a STEM field (ideally Computer Science or Engineering) and 8 years of experience; OR a master's degree and 6 years: OR a PhD and 4 years. Experience can be considered in lieu of degree. 5+ years of DevOps or software development experience (general IT experience alone not sufficient) 5+ years in a technical leadership role managing technical objectives and Jira metrics reporting We may consider adjacent technologies: AWS, Ansible, Kubernetes (K8S), Oracle Cloud, OpenShift U.S. Citizenship with a current or active Top-Secret clearance at time of application The Northrop Grumman Tactical Space Division is a strategic partner specializing in commercial and classified partnerships with the design, delivery, operation and sustainment of satellites and human spacecraft. We support science and space exploration through our various partnerships, including NASA's Artemis program with the goal to return humans to the Moon in 2024 and the TESS (Transiting Exoplanet Survey Satellite) program that has discovered more than twenty confirmed plants. Recognized as an industry leader, we also develop highly specialized space and satellite components. Northrop Grumman offers a competitive and robust benefits program. As a full-time employee of Northrop Grumman, you are eligible for our robust benefits package including: Medical Dental & Vision coverage 401k Educational Assistance Life Insurance Employee Assistance Programs & Work/Life Solutions Paid Time Off Health & Wellness Resources Employee Discounts Flexible Schedules (For example the ability to work a 9/80 work schedule, which allows an employee to work a nine-hour day Monday through Thursday and take every other Friday off of work) For more details please visit our total rewards site or chat with one of our recruiters to learn more. Link: Tags NGFeaturedJobs Space System NoVASpace DIVSE MMIC DevSecOps NGIS-SSEngineering Primary Level Salary Range: $137,400.00 - $206,000.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
