Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Description:Design Release Engineer, Powercell Components The Design Release Engineer for Internal combustion Cranktrain components is responsible for the design, development, and technical leadership in the creation, validation, and release of these components for company vehicles. This includes pistons, piston rings, piston pins, connecting rods and piston cooling jets. The responsibilities include design and release of system components and/or specifying hardware requirements needed to meet program objectives. The role involves driving the design through all phases of the product lifecycle, including design concept, sourcing support, engineering validation, and production release through PPAP (Production Part Approval Process). The role will include interaction and or leading activities with multiple teams including manufacturing, quality, design, validation testing, supplier direction and purchasing groups. Responsibilities include but no limited to: Design & Development: Lead the design of powercell components, ensuring alignment with vehicle and engine sub-system requirements. Develop and refine concepts for Powercell cranktrain systems based on functional, safety, reliability, and performance requirements. Support CAD modeling, FEA (Finite Element Analysis), and other design validation methods to ensure structural integrity and compliance with standards. Collaborate with other engineering teams (engine calibration, engine testing, thermal, packaging, quality, manufacturing) to integrate components into the overall engine system. Release & Program Management: Manage design release activities from early concept through production, including the timely completion of applicable milestones such as B-Sample, C-Sample, PX0, X0, X1, X2, and X3. Own the Engineering Bill of Materials (EBOM) and Change Notices (CNs) for structural components. Ensure all parts meet quality, cost, and timing requirements. Drive the Production Part Approval Process (PPAP) for lubrication systems components, ensuring compliance with all regulatory and customer specifications. Coordinate with cross-functional teams, including manufacturing, suppliers, and quality, to ensure the successful release and implementation of designs. Technical Guidance & Problem Solving: Provide technical leadership support during the development and production stages to resolve design issues, material selection challenges, manufacturing restrictions, and process-related problems. Lead DFMEA (Design Failure Mode and Effects Analysis) and other risk assessment activities to ensure design robustness and mitigate potential issues. Participate in the development of testing strategies for components, including engine dynamometer, vibration, fatigue and thermal testing. Provide leadership, guidance, and problem-solving support for related hardware and extended team of engineers. Cross-Functional Collaboration: Work closely with suppliers to ensure design feasibility, cost competitiveness, and manufacturability of structural components. Collaborate with validation teams to define and implement validation testing, ensuring structural components meet functional and performance metrics. Partner with vehicle integration teams to ensure proper fitment, safety, and integration of components into the overall vehicle platform. Strong support and collaboration for engine manufacturing plant especially for crankshaft machining and manufacturing processes. Documentation & Reporting: Develop and maintain engineering documentation, including design specifications, drawings, models, test plans, and validation reports. Ensure that all technical documentation is up-to-date and aligns with program timelines and PPAP requirements. Report on project status, timelines, and risk assessments to senior management and stakeholders. Report on component and system testing status and results for relevant components on a DVP&R. This includes tracking and analysis of tested engines to evaluate wear and function changes. Requirements: Update on years of experience - now 1-3 years. Experience can include some internships, Formula SAE, and race team support. The manager is trying to find someone who has some knowledge and interest in internal combustion engines and for releasing these components. Requirements: A minimum of a Bachelor of Science degree in Mechanical Engineering from an ABET accredited school or equivalent. A minimum of 1-3 years of relevant experience working with engine components and systems design. Experience must be related to crankshafts, pistons, piston rings, connecting rods, lubrication systems, oil consumption. Experience can include some internships, Formula SAE, and race team support. Understanding of Mechanics of Materials, NVH, Sealing systems, structural analysis, vibration, fastener basics, CAE Analysis, and GD&T. Experience in selecting materials and manufacturing methods for mechanical components. Ability to author system/component level requirements Strong interpersonal communication, team/leadership skills/experience Strong oral and written communication skills Strong project management skills/experience Demonstrated understanding of structural analysis and failure modes of complex mechanical systems Preferred Requirements: Advanced degree in Mechanical Engineering with emphasis engine systems engineering or similar. Working experience in creation and execution of validation plans Critical character traits to ensure success: Action Oriented, Dealing with Ambiguity, Customer Focus, Problem Solving. Demonstrated leadership as a technical expert for Internal Combustion Engines cranktrain or Powercell systems. Working experience with 3D cad programs, preferably Siemens NX Familiarity with Company engine development processes. Additional Must haves: An interest in designing and development of internal combustion engines Support testing on site for evaluation with reporting of results to broader team. Minimum of BSME preferred but we can consider BSEE, BSCE with relevant experience. Location: CTC - Auburn Hills Suite E2002 or E3001 - Hybrid with >80% onsite Driving required - Yes. Testing of vehicles will be required. Amount of travel, if so where: 10% travel including USA, Mexico, Canada, India, France
12/06/2025
Full time
Description:Design Release Engineer, Powercell Components The Design Release Engineer for Internal combustion Cranktrain components is responsible for the design, development, and technical leadership in the creation, validation, and release of these components for company vehicles. This includes pistons, piston rings, piston pins, connecting rods and piston cooling jets. The responsibilities include design and release of system components and/or specifying hardware requirements needed to meet program objectives. The role involves driving the design through all phases of the product lifecycle, including design concept, sourcing support, engineering validation, and production release through PPAP (Production Part Approval Process). The role will include interaction and or leading activities with multiple teams including manufacturing, quality, design, validation testing, supplier direction and purchasing groups. Responsibilities include but no limited to: Design & Development: Lead the design of powercell components, ensuring alignment with vehicle and engine sub-system requirements. Develop and refine concepts for Powercell cranktrain systems based on functional, safety, reliability, and performance requirements. Support CAD modeling, FEA (Finite Element Analysis), and other design validation methods to ensure structural integrity and compliance with standards. Collaborate with other engineering teams (engine calibration, engine testing, thermal, packaging, quality, manufacturing) to integrate components into the overall engine system. Release & Program Management: Manage design release activities from early concept through production, including the timely completion of applicable milestones such as B-Sample, C-Sample, PX0, X0, X1, X2, and X3. Own the Engineering Bill of Materials (EBOM) and Change Notices (CNs) for structural components. Ensure all parts meet quality, cost, and timing requirements. Drive the Production Part Approval Process (PPAP) for lubrication systems components, ensuring compliance with all regulatory and customer specifications. Coordinate with cross-functional teams, including manufacturing, suppliers, and quality, to ensure the successful release and implementation of designs. Technical Guidance & Problem Solving: Provide technical leadership support during the development and production stages to resolve design issues, material selection challenges, manufacturing restrictions, and process-related problems. Lead DFMEA (Design Failure Mode and Effects Analysis) and other risk assessment activities to ensure design robustness and mitigate potential issues. Participate in the development of testing strategies for components, including engine dynamometer, vibration, fatigue and thermal testing. Provide leadership, guidance, and problem-solving support for related hardware and extended team of engineers. Cross-Functional Collaboration: Work closely with suppliers to ensure design feasibility, cost competitiveness, and manufacturability of structural components. Collaborate with validation teams to define and implement validation testing, ensuring structural components meet functional and performance metrics. Partner with vehicle integration teams to ensure proper fitment, safety, and integration of components into the overall vehicle platform. Strong support and collaboration for engine manufacturing plant especially for crankshaft machining and manufacturing processes. Documentation & Reporting: Develop and maintain engineering documentation, including design specifications, drawings, models, test plans, and validation reports. Ensure that all technical documentation is up-to-date and aligns with program timelines and PPAP requirements. Report on project status, timelines, and risk assessments to senior management and stakeholders. Report on component and system testing status and results for relevant components on a DVP&R. This includes tracking and analysis of tested engines to evaluate wear and function changes. Requirements: Update on years of experience - now 1-3 years. Experience can include some internships, Formula SAE, and race team support. The manager is trying to find someone who has some knowledge and interest in internal combustion engines and for releasing these components. Requirements: A minimum of a Bachelor of Science degree in Mechanical Engineering from an ABET accredited school or equivalent. A minimum of 1-3 years of relevant experience working with engine components and systems design. Experience must be related to crankshafts, pistons, piston rings, connecting rods, lubrication systems, oil consumption. Experience can include some internships, Formula SAE, and race team support. Understanding of Mechanics of Materials, NVH, Sealing systems, structural analysis, vibration, fastener basics, CAE Analysis, and GD&T. Experience in selecting materials and manufacturing methods for mechanical components. Ability to author system/component level requirements Strong interpersonal communication, team/leadership skills/experience Strong oral and written communication skills Strong project management skills/experience Demonstrated understanding of structural analysis and failure modes of complex mechanical systems Preferred Requirements: Advanced degree in Mechanical Engineering with emphasis engine systems engineering or similar. Working experience in creation and execution of validation plans Critical character traits to ensure success: Action Oriented, Dealing with Ambiguity, Customer Focus, Problem Solving. Demonstrated leadership as a technical expert for Internal Combustion Engines cranktrain or Powercell systems. Working experience with 3D cad programs, preferably Siemens NX Familiarity with Company engine development processes. Additional Must haves: An interest in designing and development of internal combustion engines Support testing on site for evaluation with reporting of results to broader team. Minimum of BSME preferred but we can consider BSEE, BSCE with relevant experience. Location: CTC - Auburn Hills Suite E2002 or E3001 - Hybrid with >80% onsite Driving required - Yes. Testing of vehicles will be required. Amount of travel, if so where: 10% travel including USA, Mexico, Canada, India, France
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Senior Financial Analyst will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelors degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PIf8ab4f74a7ca-3961
12/06/2025
Full time
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Senior Financial Analyst will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelors degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PIf8ab4f74a7ca-3961
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Senior Financial Analyst will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelors degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PI65e3e0af6e55-3960
12/06/2025
Full time
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Senior Financial Analyst will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelors degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PI65e3e0af6e55-3960
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Manager, Financial Analysis will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelors degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PIbcc646b4a2-
12/06/2025
Full time
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Manager, Financial Analysis will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelors degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PIbcc646b4a2-
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple - our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Manager, Financial Analysis will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PI3aa4d480a44a-3959
12/06/2025
Full time
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple - our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Manager, Financial Analysis will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PI3aa4d480a44a-3959
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple - our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Senior Financial Analyst will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PI82806dd1a99f-3960
12/06/2025
Full time
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple - our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Senior Financial Analyst will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PI82806dd1a99f-3960
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple - our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Senior Financial Analyst will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PI7c0135e32a74-3961
12/06/2025
Full time
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple - our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Senior Financial Analyst will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PI7c0135e32a74-3961
An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Position Summary This role will have Product Management responsibilities for the Reliability & Asset Health Monitoring Product team. Working with relevant stakeholders in Refining Reliability & Mechanical Integrity, the Refining Asset Health Monitoring team, and Midstream Reliability teams to deliver transformational initiatives and enabling value-based outcomes that target Reliability improvements across the enterprise. Strong influence, strategic outlook, and communication skills are necessary to drive growth and results with both newly forming and existing business teams focused on Reliability outcomes. A successful candidate will be a unifying force across many different teams and skillsets contributing to Reliability improvements within Refining & Midstream, as well as Digital groups such as Architecture, Software Engineering, Cybersecurity, and Analytics. This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate's experience and qualifications. Key Responsibilities Develops customer and internal facing product development strategies with superior user experience across multiple verticals, including vision goals, and customer needs; accountable for complex/critical product and/or product lines, up to an entire portfolio of products. Has accountability for leading the development of product roadmaps, prioritizing feature releases, and aligning them with business objectives. Drives cross-functional collaboration to gather insights, prioritize initiatives, and plan releases effectively. Collaborates closely with portfolio teams, stakeholders, and business leaders to proactively identify and address challenges that arise during product development, ensuring successful execution of the product strategy. Engages senior cross functional leaders and proactively addressing and resolving issues, fostering effective communication, and promoting alignment between business and operations teams, UX design, product, engineering, analytics, and customer support teams. Organizes stakeholder priorities and works with teams in order to align needs with resources ensuring cadence with customer value, business value, and strategic fit. Consults with leadership, and various teams to provide value-driven priority and strategic decision-making. Prioritizes the product backlog, processes and release plan for multiple features for a complex or higher profile product and plans the coordination of interdependencies with scrum teams and across lines of business. Works with other teams, ensures team is aligned around similar goals and objectives / cross-team prioritization. Carries out ongoing analysis of product capability themes in order to support product direction. Delivers product innovation, definition, deliverables planning (roadmap), and design of entirely new products to deliver against team and company goals. Interprets and communicates product development builds on cross-departmental knowledge and puts the customer at the heart of all product changes. Engages senior cross functional leaders and proactively addresses and resolves issues, fostering effective communication, and promoting alignment between business and operations teams, UX design, product, engineering, marketing, analytics, and customer support teams, as needed. Excellent communication skills to effectively interact with stakeholders and executive teams to gather requirements, present architectural proposals, and collaborate with cross-functional teams Education and Experience Bachelor's Degree in Information Systems, related field or equivalent work experience required. Product Owner certification or Product Management certification required. MBA or equivalent preferred. 7+ years of relevant product manager experience required. Experience with statistical analysis, machine learning, and anomaly detection preferred Skills Agile Methodologies - Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project. Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue. Backlog Management - A prioritized list of work for the development team that is derived from the roadmap and its requirements. The most important items are shown at the top of the product backlog so the team knows what to deliver first. Business Acumen - Applies knowledge of MPC's business, industry and the marketplace to advance the organization's goals. Makes decisions and recommendations clearly linked to MPC's strategy. Decision Making - Ability to know when and what decisions should be made and to make several decisions simultaneously in a fast-paced, rapidly changing environment. Human-Centered Design - An approach to problem solving, commonly used in design and management frameworks that develops solutions to problems by involving the human perspective in all steps of the problem-solving process. Industry Product Knowledge - Industry product knowledge refers to a comprehensive understanding of the products and services within a particular industry. It encompasses familiarity with the features, functionalities, applications, and specifications of the products offered by companies operating in that industry. Industry product knowledge is crucial for professionals working in sales, marketing, customer service, product development, and various other roles within a company. It enables individuals to effectively communicate the value propositions of products, address customer inquiries, identify market trends, make informed business decisions, and contribute to the development and improvement of products and services within the industry. This knowledge often requires staying updated with the latest advancements, technologies, and market dynamics within the specific industry domain. Market Trend Analysis - The ability to analyze data that exhibits an ongoing upward or downward pattern that is not due to seasonality or random noise. Able to analyze trends in detecting patterns that could lead to future quality problems, and in forecasting future demand periods Marketing - Knowledge of Marketing, the process of planning and executing conception, pricing, promotion and distribution of goods, ideas and services to create exchanges that satisfy individual and organizational goals. Understanding of marketing research, consumer marketing, customer marketing and product marketing. Product Development - The creation, innovation, enhancement or improvement of an existing product, or developing an entirely new kind of product to satisfy the requirements of its end-users. Product Lifecycle Management (PLM) - The handling of a good as it moves through the typical stages of its product life: development and introduction, growth, maturity/stability, and decline. Product Strategies - The process of outlining a company's strategic vision for its product offerings by stating where the products are going, how they will get there and why they will succeed. Storytelling - The process of communicating information, tailored to a specific audience, with a compelling narrative. Vendor Management - The process to maintain relationships with key vendors that deliver products, services, and support to the business. Simultaneously, negotiating and managing contracts with key service providers to ensure service levels are set appropriately and met on an ongoing basis. MINIMUM QUALIFICATIONS: Bachelor's Degree in Information Technology, related field or equivalent experience. 7+ years of relevant experience As an energy industry leader, our career opportunities fuel personal and professional growth. Location: Findlay, Ohio Additional locations: San Antonio, Texas Job Requisition ID: Location Address: 539 S Main St Education: Bachelors: Information Technology Employee Group: Full time Employee Subgroup: Regular Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at . Please specify the reasonable accommodation you are requesting . click apply for full job details
12/06/2025
Full time
An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Position Summary This role will have Product Management responsibilities for the Reliability & Asset Health Monitoring Product team. Working with relevant stakeholders in Refining Reliability & Mechanical Integrity, the Refining Asset Health Monitoring team, and Midstream Reliability teams to deliver transformational initiatives and enabling value-based outcomes that target Reliability improvements across the enterprise. Strong influence, strategic outlook, and communication skills are necessary to drive growth and results with both newly forming and existing business teams focused on Reliability outcomes. A successful candidate will be a unifying force across many different teams and skillsets contributing to Reliability improvements within Refining & Midstream, as well as Digital groups such as Architecture, Software Engineering, Cybersecurity, and Analytics. This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate's experience and qualifications. Key Responsibilities Develops customer and internal facing product development strategies with superior user experience across multiple verticals, including vision goals, and customer needs; accountable for complex/critical product and/or product lines, up to an entire portfolio of products. Has accountability for leading the development of product roadmaps, prioritizing feature releases, and aligning them with business objectives. Drives cross-functional collaboration to gather insights, prioritize initiatives, and plan releases effectively. Collaborates closely with portfolio teams, stakeholders, and business leaders to proactively identify and address challenges that arise during product development, ensuring successful execution of the product strategy. Engages senior cross functional leaders and proactively addressing and resolving issues, fostering effective communication, and promoting alignment between business and operations teams, UX design, product, engineering, analytics, and customer support teams. Organizes stakeholder priorities and works with teams in order to align needs with resources ensuring cadence with customer value, business value, and strategic fit. Consults with leadership, and various teams to provide value-driven priority and strategic decision-making. Prioritizes the product backlog, processes and release plan for multiple features for a complex or higher profile product and plans the coordination of interdependencies with scrum teams and across lines of business. Works with other teams, ensures team is aligned around similar goals and objectives / cross-team prioritization. Carries out ongoing analysis of product capability themes in order to support product direction. Delivers product innovation, definition, deliverables planning (roadmap), and design of entirely new products to deliver against team and company goals. Interprets and communicates product development builds on cross-departmental knowledge and puts the customer at the heart of all product changes. Engages senior cross functional leaders and proactively addresses and resolves issues, fostering effective communication, and promoting alignment between business and operations teams, UX design, product, engineering, marketing, analytics, and customer support teams, as needed. Excellent communication skills to effectively interact with stakeholders and executive teams to gather requirements, present architectural proposals, and collaborate with cross-functional teams Education and Experience Bachelor's Degree in Information Systems, related field or equivalent work experience required. Product Owner certification or Product Management certification required. MBA or equivalent preferred. 7+ years of relevant product manager experience required. Experience with statistical analysis, machine learning, and anomaly detection preferred Skills Agile Methodologies - Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project. Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue. Backlog Management - A prioritized list of work for the development team that is derived from the roadmap and its requirements. The most important items are shown at the top of the product backlog so the team knows what to deliver first. Business Acumen - Applies knowledge of MPC's business, industry and the marketplace to advance the organization's goals. Makes decisions and recommendations clearly linked to MPC's strategy. Decision Making - Ability to know when and what decisions should be made and to make several decisions simultaneously in a fast-paced, rapidly changing environment. Human-Centered Design - An approach to problem solving, commonly used in design and management frameworks that develops solutions to problems by involving the human perspective in all steps of the problem-solving process. Industry Product Knowledge - Industry product knowledge refers to a comprehensive understanding of the products and services within a particular industry. It encompasses familiarity with the features, functionalities, applications, and specifications of the products offered by companies operating in that industry. Industry product knowledge is crucial for professionals working in sales, marketing, customer service, product development, and various other roles within a company. It enables individuals to effectively communicate the value propositions of products, address customer inquiries, identify market trends, make informed business decisions, and contribute to the development and improvement of products and services within the industry. This knowledge often requires staying updated with the latest advancements, technologies, and market dynamics within the specific industry domain. Market Trend Analysis - The ability to analyze data that exhibits an ongoing upward or downward pattern that is not due to seasonality or random noise. Able to analyze trends in detecting patterns that could lead to future quality problems, and in forecasting future demand periods Marketing - Knowledge of Marketing, the process of planning and executing conception, pricing, promotion and distribution of goods, ideas and services to create exchanges that satisfy individual and organizational goals. Understanding of marketing research, consumer marketing, customer marketing and product marketing. Product Development - The creation, innovation, enhancement or improvement of an existing product, or developing an entirely new kind of product to satisfy the requirements of its end-users. Product Lifecycle Management (PLM) - The handling of a good as it moves through the typical stages of its product life: development and introduction, growth, maturity/stability, and decline. Product Strategies - The process of outlining a company's strategic vision for its product offerings by stating where the products are going, how they will get there and why they will succeed. Storytelling - The process of communicating information, tailored to a specific audience, with a compelling narrative. Vendor Management - The process to maintain relationships with key vendors that deliver products, services, and support to the business. Simultaneously, negotiating and managing contracts with key service providers to ensure service levels are set appropriately and met on an ongoing basis. MINIMUM QUALIFICATIONS: Bachelor's Degree in Information Technology, related field or equivalent experience. 7+ years of relevant experience As an energy industry leader, our career opportunities fuel personal and professional growth. Location: Findlay, Ohio Additional locations: San Antonio, Texas Job Requisition ID: Location Address: 539 S Main St Education: Bachelors: Information Technology Employee Group: Full time Employee Subgroup: Regular Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at . Please specify the reasonable accommodation you are requesting . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/05/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
RETIREMENT CLEARINGHOUSE LLC
Charlotte, North Carolina
Position Title: IT Infrastructure Operations Manager Location: Charlotte, NC Category: Information Technology Exempt/Non-Exempt: Exempt Full Time/Part Time: Full-Time Job Description: Job title: IT Infrastructure Operations Manager -Hybrid Opportunity Company intro: Retirement Clearinghouse was voted one of the top places to work by Charlotte Magazine in 2024! When you join the team, you'll make a real difference and can learn, grow and make a positive impact every day. At Retirement Clearinghouse we are helping millions of Americans preserve their retirement savings. We use innovative technology and provide exceptional customer service to help participants make informed decisions about their retirement accounts without using high pressure sales pitches. Job position description: We are looking for an experienced IT Infrastructure Operations Manager to lead a small, highly skilled team of network, systems, and cloud engineers. This individual will balance hands-on technical work with people management, driving operational excellence, reliability, and security across the company's IT Infrastructure environment. They will combine strong technical depth with proven management skills demonstrating the ability to guide projects, mentor team members, and collaborate across departments. What you will do: Manage day-to-day IT infrastructure operations including servers, networks, cloud infrastructure, and enterprise systems Maintain system availability and performance standards through proactive monitoring and capacity planning. Serve as a hands-on technical leader, assisting with troubleshooting complex infrastructure, network, and cloud issues. Track progress, manage risks, and report status updates to senior leadership. Evaluate and recommend new tools, technologies, and automation to improve efficiency and reduce operational risk. Pay Range: $ 148K to $158K annually Top benefits or perks: As a team member at Retirement Clearinghouse, you'll enjoy: A culture that fosters a positive work life balance. Hybrid work opportunities. Competitive hourly rate with Bonus potential. 23 days of Paid Time Off per year, 5 sick days per year, 3 Floating Holidays per year (actual time off is prorated the first year and is based upon date of hire) Paid holidays Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment 401k eligibility and 100% vesting with employer matching on day 1 of employment. Professional Growth and Career Advancement Opportunities Training is provided to all new hires to help you achieve your goals and ensure your success! Upon successful completion of the onsite training, candidates will be permitted to work remotely on the same terms and conditions as other employees in the position. Employees who wish to work onsite may do so in our state-of-the-art office! Location: Retirement Clearinghouse is in the Ayrsley area located in Charlotte, NC, the second largest banking center in the United States. Salary Range: 148K to 158K annually Shift: Days Work Schedule: EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Tags: Azure/Microsoft, AWS, CCNA, SysOps, Division: Retirement Clearinghouse LLC QUALIFICATIONS Bachelor's degree in information technology, Computer Science, or related field, or equivalent experience. 7+ years of hands-on experience in IT infrastructure (networking, systems, or cloud). 2+ years of people management or technical team leadership experience. Windows Server, Active Directory, and Group Policy Networking (LAN/WAN, VPNs, Firewalls, VLANs, Switches, Wireless) Virtualization (VMware, Hyper-V) Cloud environments (AWS, Azure/Microsoft Entra, & Microsoft 365) Backup and disaster recovery technologies (Rubrik, or similar) Identity and access management (Okta, Azure AD/Microsoft Entra, or similar) Relevant certifications such as AWS Certified SysOps Administrator, Azure Administrator Associate, CCNA, or ITIL Foundation preferred. Proven ability to balance leadership responsibilities with direct technical contribution. Excellent communication, organization, and problem-solving skills. Proven track record managing infrastructure projects and leading small technical teams. Excellent organizational, communication, and documentation skills. Strong leadership presence with a collaborative and mentoring mindset. Highly analytical, detail-oriented, and adaptable to changing priorities. Capable of balancing technical depth with strategic business understanding. Self-driven, proactive, and committed to operational excellence. Candidates will be tested on the applicable knowledge base for the position. Retirement Clearinghouse is an EEO employer and participates in the E-Verify program. Pre-employment background checks, including drug screening, will be performed upon acceptance of offer of employment. PIcf82b3fa5-
12/04/2025
Full time
Position Title: IT Infrastructure Operations Manager Location: Charlotte, NC Category: Information Technology Exempt/Non-Exempt: Exempt Full Time/Part Time: Full-Time Job Description: Job title: IT Infrastructure Operations Manager -Hybrid Opportunity Company intro: Retirement Clearinghouse was voted one of the top places to work by Charlotte Magazine in 2024! When you join the team, you'll make a real difference and can learn, grow and make a positive impact every day. At Retirement Clearinghouse we are helping millions of Americans preserve their retirement savings. We use innovative technology and provide exceptional customer service to help participants make informed decisions about their retirement accounts without using high pressure sales pitches. Job position description: We are looking for an experienced IT Infrastructure Operations Manager to lead a small, highly skilled team of network, systems, and cloud engineers. This individual will balance hands-on technical work with people management, driving operational excellence, reliability, and security across the company's IT Infrastructure environment. They will combine strong technical depth with proven management skills demonstrating the ability to guide projects, mentor team members, and collaborate across departments. What you will do: Manage day-to-day IT infrastructure operations including servers, networks, cloud infrastructure, and enterprise systems Maintain system availability and performance standards through proactive monitoring and capacity planning. Serve as a hands-on technical leader, assisting with troubleshooting complex infrastructure, network, and cloud issues. Track progress, manage risks, and report status updates to senior leadership. Evaluate and recommend new tools, technologies, and automation to improve efficiency and reduce operational risk. Pay Range: $ 148K to $158K annually Top benefits or perks: As a team member at Retirement Clearinghouse, you'll enjoy: A culture that fosters a positive work life balance. Hybrid work opportunities. Competitive hourly rate with Bonus potential. 23 days of Paid Time Off per year, 5 sick days per year, 3 Floating Holidays per year (actual time off is prorated the first year and is based upon date of hire) Paid holidays Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment 401k eligibility and 100% vesting with employer matching on day 1 of employment. Professional Growth and Career Advancement Opportunities Training is provided to all new hires to help you achieve your goals and ensure your success! Upon successful completion of the onsite training, candidates will be permitted to work remotely on the same terms and conditions as other employees in the position. Employees who wish to work onsite may do so in our state-of-the-art office! Location: Retirement Clearinghouse is in the Ayrsley area located in Charlotte, NC, the second largest banking center in the United States. Salary Range: 148K to 158K annually Shift: Days Work Schedule: EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Tags: Azure/Microsoft, AWS, CCNA, SysOps, Division: Retirement Clearinghouse LLC QUALIFICATIONS Bachelor's degree in information technology, Computer Science, or related field, or equivalent experience. 7+ years of hands-on experience in IT infrastructure (networking, systems, or cloud). 2+ years of people management or technical team leadership experience. Windows Server, Active Directory, and Group Policy Networking (LAN/WAN, VPNs, Firewalls, VLANs, Switches, Wireless) Virtualization (VMware, Hyper-V) Cloud environments (AWS, Azure/Microsoft Entra, & Microsoft 365) Backup and disaster recovery technologies (Rubrik, or similar) Identity and access management (Okta, Azure AD/Microsoft Entra, or similar) Relevant certifications such as AWS Certified SysOps Administrator, Azure Administrator Associate, CCNA, or ITIL Foundation preferred. Proven ability to balance leadership responsibilities with direct technical contribution. Excellent communication, organization, and problem-solving skills. Proven track record managing infrastructure projects and leading small technical teams. Excellent organizational, communication, and documentation skills. Strong leadership presence with a collaborative and mentoring mindset. Highly analytical, detail-oriented, and adaptable to changing priorities. Capable of balancing technical depth with strategic business understanding. Self-driven, proactive, and committed to operational excellence. Candidates will be tested on the applicable knowledge base for the position. Retirement Clearinghouse is an EEO employer and participates in the E-Verify program. Pre-employment background checks, including drug screening, will be performed upon acceptance of offer of employment. PIcf82b3fa5-
An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Position Summary This Information Technology Manager position within the Midstream IT department will have responsibility for the Midstream IT Back Office Product Line, which includes business capabilities aligned to Environmental, Safety, Security, Emergency Response, Knowledge Management, Project Management, and Engineering & Construction. This position will play a vital role in developing the organization's future vision, product roadmaps, and value stream roadmaps as well as driving innovation in technology to deliver forward looking solutions across this product line. This role will proactively work closely with peers across IT as well as Midstream business partners to effectively identify, evaluate, and pilot emerging technologies that can transform Back Office capabilities, particularly in safety, environmental compliance, and engineering workflows across Terminals, Pipeline, Natural Gas/Natural Gas Liquids Services, Marine, Truck, and Rail while collaborating strongly with Refining and Corporate HES&S IT teams. Accountable for business results primarily achieved through the work of others. Manages staff, sets direction, and deploys resources. Has responsibility for employee development, performance reviews, pay reviews, and staffing decisions. Accountable for business, functional or operational areas, processes, or programs. Key Responsibilities Manages daily operations of the team, providing guidance, mentorship, and driving a culture of innovation and continuous improvement. Oversees recruitment, development, retention, and performance to build strong talent. Plans and leads low- to medium-complexity IT projects, ensuring they are delivered on time, within budget, and adhere to quality standards. Ensures the availability, reliability, and security of technology systems. Collaborates with key stakeholders and internal groups to identify needs, deliver effective solutions, and support business objectives. Lead the end-to-end lifecycle of digital products and solutions-from ideation through delivery and support-by orchestrating cross-functional collaboration across development, QA, and operations to ensure timely, high-quality releases aligned with IT standards and governance. Champion a culture of continuous improvement and innovation by leveraging performance metrics and user feedback to identify and act on opportunities. Embed practices that foster long-term sustainability, operational resilience, and service excellence. Proactively manage risks with a strong emphasis on cybersecurity, data integrity, and regulatory compliance. Align product roadmaps with business strategy and long-term objectives, especially within enterprise and Oil & Gas industry contexts. Champion technology-driven process improvements through cloud, cybersecurity, data governance, and digital transformation initiatives that foster innovation and a culture of continuous improvement. Build strong business partnerships to gather, prioritize, and translate requirements into actionable digital product roadmaps aligned with both short-term needs and long-term business strategies. Serve as a bridge between business units and IT delivery, translating complex needs into initiatives, managing expectations, resolving issues, and fostering continuous engagement. Oversee budgets, timelines, and vendor relationships to ensure cost-effective and timely delivery of IT services. Make strategic decisions on resource allocation and contract negotiations that align with business priorities and drive transformational outcomes. Act as a change agent by driving the adoption of IT solutions through strategic and structured change management programs that prioritize user experience. Provide support for tailored training and documentation to foster connection, build trust, and maximize value realization. Develops customer and internal facing product development strategies that focus on user experience across multiple verticals up to an entire portfolio of products. Has accountability for leading the development of product roadmaps, prioritizing feature releases, and aligning them with business objectives. Drives cross-functional collaboration to gather insights, prioritize initiatives, and plan releases effectively. Works with other teams, ensures team is aligned around similar goals and objectives / cross-team prioritization. Carries out ongoing analysis of product capability themes in order to support product direction Engages senior cross functional leaders and proactively addresses and resolves issues, fostering effective communication, and promoting alignment between business and operations teams, UX design, product, engineering, marketing, analytics, and customer support teams, as needed. Education and Experience Bachelor's degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or other computer-related degree required. 10+ years of diversified IT experience required. 3+ years in a leadership or managerial role. Proven experience leading cross-functional teams, including management of exempt professional staff. Demonstrated ability to deliver IT products or services aligned with business strategy, including oversight of project timelines and vendor relationships. Experience driving change management initiatives, ensuring adoption, and achieving short- to medium-term business goals. Demonstrated ability to adapt and execute plans based on established strategies and organizational objectives. Agile certifications preferred Skills Strategic Outlook - Examines issues, generates ideas, creates future scenarios, and develops plans with a long-term perspective. Ensures short-term goals support long-term strategy and that organizational/functional strategy aligns with and supports MPC's overall business strategy. Business Acumen - Applies knowledge of MPC's business, industry, and the marketplace to advance the organization's goals. Makes decisions and recommendations clearly linked to MPC's strategy. Results Driven - Drives operational and process excellence and innovative behavior by empowering others, collaborating, taking appropriate risks, making timely decisions, and holding people accountable for results. Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue. MINIMUM QUALIFICATIONS: • Bachelors Degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or other computer-related degree required. • 10+ years of diversified IT experience • 3+ years of direct or indirect leadership experience • Proven experience leading cross-functional teams, including management of exempt professional staff. • Demonstrated ability to deliver IT products or services aligned with business strategy, including oversight of project timelines and vendor relationships. • Experience driving change management initiatives, ensuring adoption, and achieving short- to medium-term business goals. • Demonstrated ability to adapt and execute plans based on established strategies and organizational objectives. As an energy industry leader, our career opportunities fuel personal and professional growth. Location: Findlay, Ohio Job Requisition ID: Pay Min/Max: $119,900.00 - $179,800.00 Salary Grade: 12 Location Address: 539 S Main St Additional locations: Denver, Colorado, Denver CO, Findlay OH Main Bldg, San Antonio, Texas Education: Bachelors: Information Technology (Required) Employee Group: Full time Employee Subgroup: Regular Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at . The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. . click apply for full job details
12/03/2025
Full time
An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Position Summary This Information Technology Manager position within the Midstream IT department will have responsibility for the Midstream IT Back Office Product Line, which includes business capabilities aligned to Environmental, Safety, Security, Emergency Response, Knowledge Management, Project Management, and Engineering & Construction. This position will play a vital role in developing the organization's future vision, product roadmaps, and value stream roadmaps as well as driving innovation in technology to deliver forward looking solutions across this product line. This role will proactively work closely with peers across IT as well as Midstream business partners to effectively identify, evaluate, and pilot emerging technologies that can transform Back Office capabilities, particularly in safety, environmental compliance, and engineering workflows across Terminals, Pipeline, Natural Gas/Natural Gas Liquids Services, Marine, Truck, and Rail while collaborating strongly with Refining and Corporate HES&S IT teams. Accountable for business results primarily achieved through the work of others. Manages staff, sets direction, and deploys resources. Has responsibility for employee development, performance reviews, pay reviews, and staffing decisions. Accountable for business, functional or operational areas, processes, or programs. Key Responsibilities Manages daily operations of the team, providing guidance, mentorship, and driving a culture of innovation and continuous improvement. Oversees recruitment, development, retention, and performance to build strong talent. Plans and leads low- to medium-complexity IT projects, ensuring they are delivered on time, within budget, and adhere to quality standards. Ensures the availability, reliability, and security of technology systems. Collaborates with key stakeholders and internal groups to identify needs, deliver effective solutions, and support business objectives. Lead the end-to-end lifecycle of digital products and solutions-from ideation through delivery and support-by orchestrating cross-functional collaboration across development, QA, and operations to ensure timely, high-quality releases aligned with IT standards and governance. Champion a culture of continuous improvement and innovation by leveraging performance metrics and user feedback to identify and act on opportunities. Embed practices that foster long-term sustainability, operational resilience, and service excellence. Proactively manage risks with a strong emphasis on cybersecurity, data integrity, and regulatory compliance. Align product roadmaps with business strategy and long-term objectives, especially within enterprise and Oil & Gas industry contexts. Champion technology-driven process improvements through cloud, cybersecurity, data governance, and digital transformation initiatives that foster innovation and a culture of continuous improvement. Build strong business partnerships to gather, prioritize, and translate requirements into actionable digital product roadmaps aligned with both short-term needs and long-term business strategies. Serve as a bridge between business units and IT delivery, translating complex needs into initiatives, managing expectations, resolving issues, and fostering continuous engagement. Oversee budgets, timelines, and vendor relationships to ensure cost-effective and timely delivery of IT services. Make strategic decisions on resource allocation and contract negotiations that align with business priorities and drive transformational outcomes. Act as a change agent by driving the adoption of IT solutions through strategic and structured change management programs that prioritize user experience. Provide support for tailored training and documentation to foster connection, build trust, and maximize value realization. Develops customer and internal facing product development strategies that focus on user experience across multiple verticals up to an entire portfolio of products. Has accountability for leading the development of product roadmaps, prioritizing feature releases, and aligning them with business objectives. Drives cross-functional collaboration to gather insights, prioritize initiatives, and plan releases effectively. Works with other teams, ensures team is aligned around similar goals and objectives / cross-team prioritization. Carries out ongoing analysis of product capability themes in order to support product direction Engages senior cross functional leaders and proactively addresses and resolves issues, fostering effective communication, and promoting alignment between business and operations teams, UX design, product, engineering, marketing, analytics, and customer support teams, as needed. Education and Experience Bachelor's degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or other computer-related degree required. 10+ years of diversified IT experience required. 3+ years in a leadership or managerial role. Proven experience leading cross-functional teams, including management of exempt professional staff. Demonstrated ability to deliver IT products or services aligned with business strategy, including oversight of project timelines and vendor relationships. Experience driving change management initiatives, ensuring adoption, and achieving short- to medium-term business goals. Demonstrated ability to adapt and execute plans based on established strategies and organizational objectives. Agile certifications preferred Skills Strategic Outlook - Examines issues, generates ideas, creates future scenarios, and develops plans with a long-term perspective. Ensures short-term goals support long-term strategy and that organizational/functional strategy aligns with and supports MPC's overall business strategy. Business Acumen - Applies knowledge of MPC's business, industry, and the marketplace to advance the organization's goals. Makes decisions and recommendations clearly linked to MPC's strategy. Results Driven - Drives operational and process excellence and innovative behavior by empowering others, collaborating, taking appropriate risks, making timely decisions, and holding people accountable for results. Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue. MINIMUM QUALIFICATIONS: • Bachelors Degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or other computer-related degree required. • 10+ years of diversified IT experience • 3+ years of direct or indirect leadership experience • Proven experience leading cross-functional teams, including management of exempt professional staff. • Demonstrated ability to deliver IT products or services aligned with business strategy, including oversight of project timelines and vendor relationships. • Experience driving change management initiatives, ensuring adoption, and achieving short- to medium-term business goals. • Demonstrated ability to adapt and execute plans based on established strategies and organizational objectives. As an energy industry leader, our career opportunities fuel personal and professional growth. Location: Findlay, Ohio Job Requisition ID: Pay Min/Max: $119,900.00 - $179,800.00 Salary Grade: 12 Location Address: 539 S Main St Additional locations: Denver, Colorado, Denver CO, Findlay OH Main Bldg, San Antonio, Texas Education: Bachelors: Information Technology (Required) Employee Group: Full time Employee Subgroup: Regular Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at . The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. . click apply for full job details
Description: $2,000 sign-on bonus will be paid out upon successful completion of 90 days of employment. Position Description: The Maintenance Supervisor oversees the daily activities of the maintenance team in a fast-paced food manufacturing environment. This role ensures equipment reliability, coordinates preventative and corrective maintenance, supports production needs, and fosters a culture of safety and continuous improvement. The supervisor acts as a hands-on leader, balancing people management with technical troubleshooting to minimize downtime and maintain compliance with food safety and regulatory standards. Primary Responsibilities: Maintenance: Direct daily supervision of maintenance staff including assigning tasks and managing department projects. Train, mentor, and coach team members to improve technical skills and adherence to company standards. Promote a strong safety culture by ensuring compliance with OSHA, food safety, and company policies. Conduct shift hand-offs and ensure proper communication across maintenance and production teams. Oversee the completion of PM's, work orders and corrective action requests. Audit and review PM's performed by maintenance staff to ensure that equipment is safeguarded from breakdowns. Manage work orders, including communicating status to internal customers. Participates in the development and implementation of maintenance strategies to improve efficiency and reliability. Assists in the training of new technicians and provides ongoing coaching to enhance skill levels within the team. Contributes to safety initiatives and ensures maintenance activities adhere to all safety regulations and guidelines. Production Support: Partner with production leaders to align maintenance schedules with production requirements. Respond quickly to breakdowns to minimize disruption to manufacturing schedules. Assist with line changeovers, setups, and equipment adjustments. Continuing to build on the customer mentality to ensure requests are answered and completed in a timely manner. Compliance & Documentation: Ensure maintenance practices align with food safety (GMPs, HACCP, SQF/BRC) and regulatory requirements. Contribute to audits by maintaining proper maintenance documentation and records. Participate in root cause analysis for equipment failures and corrective action implementation. Directly participate in the creation of maintenance systems and SOP's including SCADA, EMMS, purchase order and receiving systems, MRO inventory management and electronic issuance/reordering. Other Duties: Provide coverage for shop floor breakdowns as needed. Other duties as assigned by senior management. Provision to Cover: Maintenance Manager Requirements: Skills & Qualifications Education/Experience: Associate degree in a technical field preferred; or equivalent combination of technical training and 5+ years industrial maintenance experience (food manufacturing strongly preferred). Leadership: Demonstrated ability to lead and motivate a maintenance team in a manufacturing setting. Technical Skills: Strong knowledge of electrical, mechanical, pneumatic, and hydraulic systems; hands-on troubleshooting and repair expertise. Systems: Familiarity with computerized maintenance management systems (CMMS); ability to track and manage work orders and PM schedules. Food Safety: Understanding of GMPs, HACCP, and regulatory standards in food manufacturing. Communication: Clear verbal and written communication; ability to collaborate with production, quality, and safety teams. Problem-Solving: Analytical mindset with the ability to perform root cause analysis and implement corrective actions. Preferred: Experience with PLCs, VFDs, and automated packaging equipment. Physical & Environmental Demands: Based on an 8 hour workday: Never= 0 hours, Rarely= 0-2 hours, Occasi 2-4 hours, Frequently= 4-6 hours, C 6-8 hours Sit: Occasionally, Stand: Continuously, Walk: Frequently, Bend: Rarely, Squat: Rarely, Kneel: Rarely, Crawl: Rarely, Climb: Rarely, Reach: Frequently, Grasp: Continuously, Push/Pull: Frequently, Twist/Turn: Occasionally Corrected vision must include: 20/20 vision Normal distinguishing of colors Normal depth perception Close vision Distance vision Color vision Peripheral vision Corrected hearing skills must include: Normal frequency sensitivity Normal frequency selection Speaking skills must include being understandable when speaking: In person In writing Other: Ability to frequently lift and move objects up to 20 pounds and occasionally move objects up to 50 pounds from ground level, move approximately 10 feet and perform this at least 5 times in succession without danger or injury. Work Environment: Work is primarily performed in industrial and production areas where conditions can vary from an office environment to exposure to weather conditions and temperature extremes. Noise levels may vary from moderate office environment noise to louder sounds from equipment operation. This role frequently uses hand tools such as various pliers, screw drivers, wrenches, and power tools. Travel Required: Travel will be primarily local during business hours. Join a company that values your professional growth and personal well-being! Here are just a few of the benefits GoMacro offers: Competitive Wages Bonus Program - Annual bonus plan for all full-time employees. Comprehensive Benefits - Health, dental, and vision insurance for full-time employees. 401(k) Plan - 4% company match on employee contributions. PTO - Accrual that grows; earn more PTO with continued employment. PI789e881eef25-4726
12/03/2025
Full time
Description: $2,000 sign-on bonus will be paid out upon successful completion of 90 days of employment. Position Description: The Maintenance Supervisor oversees the daily activities of the maintenance team in a fast-paced food manufacturing environment. This role ensures equipment reliability, coordinates preventative and corrective maintenance, supports production needs, and fosters a culture of safety and continuous improvement. The supervisor acts as a hands-on leader, balancing people management with technical troubleshooting to minimize downtime and maintain compliance with food safety and regulatory standards. Primary Responsibilities: Maintenance: Direct daily supervision of maintenance staff including assigning tasks and managing department projects. Train, mentor, and coach team members to improve technical skills and adherence to company standards. Promote a strong safety culture by ensuring compliance with OSHA, food safety, and company policies. Conduct shift hand-offs and ensure proper communication across maintenance and production teams. Oversee the completion of PM's, work orders and corrective action requests. Audit and review PM's performed by maintenance staff to ensure that equipment is safeguarded from breakdowns. Manage work orders, including communicating status to internal customers. Participates in the development and implementation of maintenance strategies to improve efficiency and reliability. Assists in the training of new technicians and provides ongoing coaching to enhance skill levels within the team. Contributes to safety initiatives and ensures maintenance activities adhere to all safety regulations and guidelines. Production Support: Partner with production leaders to align maintenance schedules with production requirements. Respond quickly to breakdowns to minimize disruption to manufacturing schedules. Assist with line changeovers, setups, and equipment adjustments. Continuing to build on the customer mentality to ensure requests are answered and completed in a timely manner. Compliance & Documentation: Ensure maintenance practices align with food safety (GMPs, HACCP, SQF/BRC) and regulatory requirements. Contribute to audits by maintaining proper maintenance documentation and records. Participate in root cause analysis for equipment failures and corrective action implementation. Directly participate in the creation of maintenance systems and SOP's including SCADA, EMMS, purchase order and receiving systems, MRO inventory management and electronic issuance/reordering. Other Duties: Provide coverage for shop floor breakdowns as needed. Other duties as assigned by senior management. Provision to Cover: Maintenance Manager Requirements: Skills & Qualifications Education/Experience: Associate degree in a technical field preferred; or equivalent combination of technical training and 5+ years industrial maintenance experience (food manufacturing strongly preferred). Leadership: Demonstrated ability to lead and motivate a maintenance team in a manufacturing setting. Technical Skills: Strong knowledge of electrical, mechanical, pneumatic, and hydraulic systems; hands-on troubleshooting and repair expertise. Systems: Familiarity with computerized maintenance management systems (CMMS); ability to track and manage work orders and PM schedules. Food Safety: Understanding of GMPs, HACCP, and regulatory standards in food manufacturing. Communication: Clear verbal and written communication; ability to collaborate with production, quality, and safety teams. Problem-Solving: Analytical mindset with the ability to perform root cause analysis and implement corrective actions. Preferred: Experience with PLCs, VFDs, and automated packaging equipment. Physical & Environmental Demands: Based on an 8 hour workday: Never= 0 hours, Rarely= 0-2 hours, Occasi 2-4 hours, Frequently= 4-6 hours, C 6-8 hours Sit: Occasionally, Stand: Continuously, Walk: Frequently, Bend: Rarely, Squat: Rarely, Kneel: Rarely, Crawl: Rarely, Climb: Rarely, Reach: Frequently, Grasp: Continuously, Push/Pull: Frequently, Twist/Turn: Occasionally Corrected vision must include: 20/20 vision Normal distinguishing of colors Normal depth perception Close vision Distance vision Color vision Peripheral vision Corrected hearing skills must include: Normal frequency sensitivity Normal frequency selection Speaking skills must include being understandable when speaking: In person In writing Other: Ability to frequently lift and move objects up to 20 pounds and occasionally move objects up to 50 pounds from ground level, move approximately 10 feet and perform this at least 5 times in succession without danger or injury. Work Environment: Work is primarily performed in industrial and production areas where conditions can vary from an office environment to exposure to weather conditions and temperature extremes. Noise levels may vary from moderate office environment noise to louder sounds from equipment operation. This role frequently uses hand tools such as various pliers, screw drivers, wrenches, and power tools. Travel Required: Travel will be primarily local during business hours. Join a company that values your professional growth and personal well-being! Here are just a few of the benefits GoMacro offers: Competitive Wages Bonus Program - Annual bonus plan for all full-time employees. Comprehensive Benefits - Health, dental, and vision insurance for full-time employees. 401(k) Plan - 4% company match on employee contributions. PTO - Accrual that grows; earn more PTO with continued employment. PI789e881eef25-4726
Description: Location: In-person, Lawrence, MA The Senior Manager, Operations Engineering leads Bigbelly's core engineering operations - encompassing supplier engineering, operations quality, and production/manufacturing engineering. This role ensures Bigbelly's smart, solar-powered waste and recycling systems are built with world-class quality, efficiency, and scalability. The Senior Manager will drive operational excellence across the U.S. manufacturing operation and supplier network while enabling new product introductions and supporting global growth. Supplier Engineering Oversee the supplier engineering team responsible for vendor qualification, performance, and improvement initiatives. Manage supplier development programs to enhance quality, delivery, and cost for key mechanical, electrical, and solar component vendors. Conduct supplier audits and technical reviews, lead corrective actions and continuous improvement efforts. Partner with Supply Chain and Procurement to align vendor capabilities with Bigbelly's product roadmap and growth plans. Support dual-sourcing and supplier diversification strategies to reduce risk and strengthen supply chain resilience. Quality Engineering Lead the implementation of quality systems, documentation, and continuous improvement initiatives across manufacturing and suppliers. Oversee ISO and other regulatory system implementations and upkeep Oversee root-cause analysis and CAPA programs for production and field issues. Collaborate with the Design and NPI teams to ensure new products meet manufacturability and reliability requirements. Track and report on key quality metrics (first-pass yield, supplier defect rate, field failure rate, warranty claims). Drive reliability testing and design-for-manufacturing/quality practices. Production/Manufacturing Engineering Manage the production engineering team responsible for assembly line design, process optimisation, and tooling/fixture development. Lead continuous improvement and lean manufacturing initiatives to increase throughput, reduce waste, and improve ergonomics and safety. Partner with Manufacturing to troubleshoot production issues, optimise build processes, and support on-time delivery targets. Support the launch of new products and technologies into full production at the Methuen facility, ensuring readiness for scaling. Leadership & Strategy Build and mentor a high-performing, cross-functional engineering team covering quality, production, and supplier engineering. Translate strategic objectives into tactical plans that improve quality, cost, delivery, and capacity. Collaborate cross-functionally with Product, Supply Chain, and Operations to achieve corporate performance goals. Manage department budgets, staffing plans, and capital improvement projects. Foster a culture of accountability, innovation, and sustainability aligned with Bigbelly's mission. Requirements: Required: Bachelor's degree in mechanical, industrial, or manufacturing engineering (Master's preferred). 20+ years of experience in manufacturing or operations engineering, including 3-5 years in leadership roles. Experience managing vendor/supplier engineering, quality systems, and production process improvement. Proven ability to lead teams in a mixed electromechanical production environment (solar systems, electronics, IoT products, or similar). Deep understanding of lean manufacturing, Six Sigma, and continuous improvement methodologies. Strong data-driven decision-making, problem-solving, and leadership skills. Excellent communication and collaboration skills across technical and business teams. ERP/MRP experience and familiarity with ISO 9001 or comparable quality standards preferred PI9e9c18e471a7-5636
12/03/2025
Full time
Description: Location: In-person, Lawrence, MA The Senior Manager, Operations Engineering leads Bigbelly's core engineering operations - encompassing supplier engineering, operations quality, and production/manufacturing engineering. This role ensures Bigbelly's smart, solar-powered waste and recycling systems are built with world-class quality, efficiency, and scalability. The Senior Manager will drive operational excellence across the U.S. manufacturing operation and supplier network while enabling new product introductions and supporting global growth. Supplier Engineering Oversee the supplier engineering team responsible for vendor qualification, performance, and improvement initiatives. Manage supplier development programs to enhance quality, delivery, and cost for key mechanical, electrical, and solar component vendors. Conduct supplier audits and technical reviews, lead corrective actions and continuous improvement efforts. Partner with Supply Chain and Procurement to align vendor capabilities with Bigbelly's product roadmap and growth plans. Support dual-sourcing and supplier diversification strategies to reduce risk and strengthen supply chain resilience. Quality Engineering Lead the implementation of quality systems, documentation, and continuous improvement initiatives across manufacturing and suppliers. Oversee ISO and other regulatory system implementations and upkeep Oversee root-cause analysis and CAPA programs for production and field issues. Collaborate with the Design and NPI teams to ensure new products meet manufacturability and reliability requirements. Track and report on key quality metrics (first-pass yield, supplier defect rate, field failure rate, warranty claims). Drive reliability testing and design-for-manufacturing/quality practices. Production/Manufacturing Engineering Manage the production engineering team responsible for assembly line design, process optimisation, and tooling/fixture development. Lead continuous improvement and lean manufacturing initiatives to increase throughput, reduce waste, and improve ergonomics and safety. Partner with Manufacturing to troubleshoot production issues, optimise build processes, and support on-time delivery targets. Support the launch of new products and technologies into full production at the Methuen facility, ensuring readiness for scaling. Leadership & Strategy Build and mentor a high-performing, cross-functional engineering team covering quality, production, and supplier engineering. Translate strategic objectives into tactical plans that improve quality, cost, delivery, and capacity. Collaborate cross-functionally with Product, Supply Chain, and Operations to achieve corporate performance goals. Manage department budgets, staffing plans, and capital improvement projects. Foster a culture of accountability, innovation, and sustainability aligned with Bigbelly's mission. Requirements: Required: Bachelor's degree in mechanical, industrial, or manufacturing engineering (Master's preferred). 20+ years of experience in manufacturing or operations engineering, including 3-5 years in leadership roles. Experience managing vendor/supplier engineering, quality systems, and production process improvement. Proven ability to lead teams in a mixed electromechanical production environment (solar systems, electronics, IoT products, or similar). Deep understanding of lean manufacturing, Six Sigma, and continuous improvement methodologies. Strong data-driven decision-making, problem-solving, and leadership skills. Excellent communication and collaboration skills across technical and business teams. ERP/MRP experience and familiarity with ISO 9001 or comparable quality standards preferred PI9e9c18e471a7-5636
Description: CWS is a leading provider of waste management services throughout South Carolina, Tennessee, Georgia, Virginia, and Florida areas . We are committed to providing superior customer service with our emphasis on integrity, reliability and cleanliness. We invest in our community, our customers and our employees by providing access to state-of-the-art systems and processes, and the best leadership in the business! JOB SUMMARY Our Area Sales Manager will generate profitable new account revenue by leading the team and assisting leadership to continue to coach, train, track, measure and obtain goals. They will assist in developing and executing the Company Growth Plan in order to achieve sales goals for the commercial and industrial sales channels. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. "Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice. " Maintains and reinforces the company sales strategy and design with the sales team Assist in developing proformas and bid packages for large government and municipal opportunities Serves as primary contact and conduit for large government and municipal customers Establishes and maintains a high level of customer satisfaction Communicates to and works with leadership to resolve unique prospective customer issues Demonstrates outstanding management and customer service skills to motivate sales team members Maintains an ongoing training, coaching and mentoring program in order to develop the skills of our sales representatives Supervises activities of our sales representatives and ensures that team members meet or exceed sales call activity, sales pipeline growth, and new sales revenue goals Effectively manages, maintains and ensures the use of the sales tools. Ensures entire sales team is well trained in the use of these tools Provides expert industry knowledge and interpretation for our sales representatives and customers Assists in the communication and maintenance of the company pricing and service strategies Interviews and selects qualified candidates for open positions Travels for real-time coaching and prospecting with current reps in existing and expansion markets Build and maintain strong relationships with customers Identify new business opportunities and develop plans to capitalize on them Monitor and analyze sales performance data to identify areas for improvement Provide regular reports on sales performance to senior management SUPERVISORY RESPONSIBILITIES This position will manage one or more employees. EDUCATION AND/OR EXPERIENCE High School Diploma, GED and/or equivalent work experience. An Associates' Degree in Business Administration or Sales and Marketing is preferred Years of Experience: At least 3 years of related experience. A minimum of 2 years' experience in Solid Waste and/or a service-related industry is preferred LANGUAGE SKILLS Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence and routine reports. Ability to proof read and apply proper grammar to text. Ability to effectively present information in one-on-one and small group situation to clients and employees of the organization. Professional etiquette also required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all unites of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS Ability to operate standard office equipment including a personal computer and strong working knowledge of word processing and spreadsheet software packages required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit; use hands and fingers to handle, feel objects, tools, or controls; and talk or hear. Frequently is required to reach with hands and arms. Occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements: PI6c9f53d5-
12/02/2025
Full time
Description: CWS is a leading provider of waste management services throughout South Carolina, Tennessee, Georgia, Virginia, and Florida areas . We are committed to providing superior customer service with our emphasis on integrity, reliability and cleanliness. We invest in our community, our customers and our employees by providing access to state-of-the-art systems and processes, and the best leadership in the business! JOB SUMMARY Our Area Sales Manager will generate profitable new account revenue by leading the team and assisting leadership to continue to coach, train, track, measure and obtain goals. They will assist in developing and executing the Company Growth Plan in order to achieve sales goals for the commercial and industrial sales channels. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. "Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice. " Maintains and reinforces the company sales strategy and design with the sales team Assist in developing proformas and bid packages for large government and municipal opportunities Serves as primary contact and conduit for large government and municipal customers Establishes and maintains a high level of customer satisfaction Communicates to and works with leadership to resolve unique prospective customer issues Demonstrates outstanding management and customer service skills to motivate sales team members Maintains an ongoing training, coaching and mentoring program in order to develop the skills of our sales representatives Supervises activities of our sales representatives and ensures that team members meet or exceed sales call activity, sales pipeline growth, and new sales revenue goals Effectively manages, maintains and ensures the use of the sales tools. Ensures entire sales team is well trained in the use of these tools Provides expert industry knowledge and interpretation for our sales representatives and customers Assists in the communication and maintenance of the company pricing and service strategies Interviews and selects qualified candidates for open positions Travels for real-time coaching and prospecting with current reps in existing and expansion markets Build and maintain strong relationships with customers Identify new business opportunities and develop plans to capitalize on them Monitor and analyze sales performance data to identify areas for improvement Provide regular reports on sales performance to senior management SUPERVISORY RESPONSIBILITIES This position will manage one or more employees. EDUCATION AND/OR EXPERIENCE High School Diploma, GED and/or equivalent work experience. An Associates' Degree in Business Administration or Sales and Marketing is preferred Years of Experience: At least 3 years of related experience. A minimum of 2 years' experience in Solid Waste and/or a service-related industry is preferred LANGUAGE SKILLS Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence and routine reports. Ability to proof read and apply proper grammar to text. Ability to effectively present information in one-on-one and small group situation to clients and employees of the organization. Professional etiquette also required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all unites of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS Ability to operate standard office equipment including a personal computer and strong working knowledge of word processing and spreadsheet software packages required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit; use hands and fingers to handle, feel objects, tools, or controls; and talk or hear. Frequently is required to reach with hands and arms. Occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements: PI6c9f53d5-
Curious about a career with NorthPoint ? This position is available in Kansas City, Missouri; St. Louis, Missouri; Cincinnati, Ohio; Dallas, Texas' Philadelphia, Pennsylvania; Maryland/Washington, D.C. metro areas, or remote. NorthPoint is a real estate developer built on entrepreneurial spirit and team empowerment. We are hiring a Vice President - Public Policy & Energy Regulatory Affairs to lead our strategy across energy and utility engagement. This key leadership role will serve as NorthPoint's expert and advocate on energy matters, responsible for securing cost-effective, timely power solutions for our national portfolio of data centers and industrial facilities. The position involves setting strategy, leading a team, and representing the company at high levels of government and industry. The ideal candidate will bring deep experience in energy regulation and public policy. NorthPoint fosters an inclusive environment that encourages collaboration and mentorship, guided by core values that shape our culture and decisions. "We truly believe, and I'm convinced, we have some pretty incredible assets. But those assets have all come from our people." - Nathaniel Hagedorn CEO. How We Put You First At NorthPoint Development we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer market-leading benefits and perks: A selection of comprehensive medical, dental, and vision plans 401k with 100% match up to 6%, immediately vested upon enrollment Scholarships and paid professional development Wellness Spending Account Cellphone Reimbursement On-site gym Mental Health Reimbursement Childcare Reimbursement $2,000 annual HRA and HSA contribution Free catered lunches + fully stocked kitchen Parental Paid Leave Flexible Spending Account Living Generously program with 100% charitable contribution match What You'll Do Cultivate and maintain executive-level relationships with utility leaders, public utility commissioners, legislative leaders, and other key decision-makers. Position NorthPoint as a thought leader in the energy and data center sectors. Develop and execute a comprehensive, long-term energy and utility strategy for NorthPoint Development that aligns with the company's growth objectives, reduces risk, and creates a competitive advantage. Represent NorthPoint in complex, high-stakes negotiations with electric utilities for Electric Service Agreements (ESAs), large-load tariffs, and interconnection agreements. Shape public policy by actively engaging in legislative processes and monitor regulatory rulemaking. Proactively identify opportunities to advocate for policies that support large-scale economic development, grid modernization, and competitive energy markets. Provide mentorship, guidance, and strategic direction to the Manager of Public Policy & Energy Regulatory Affairs and/or other team members working in sourcing, pre-development and development of the portfolio. Provide guidance on energy-related risks during site selection and due diligence. Develop innovative strategies to mitigate risks associated with cost, reliability, and speed to market for power delivery. Serve as the key advisor to NorthPoint's leadership and power team on all energy and utility matters. Translate complex regulatory and technical issues into clear business implications and strategic recommendations. Who You Are Bachelor's degree is required. A Juris Doctor (JD), MBA, or other advanced degree in a relevant field (e.g., Economics, Public Policy, Engineering) is strongly preferred. A minimum of 8-10 years of mid-senior-level experience in the public or energy sectors, including extensive work in regulatory affairs, energy policy, or utility law. Experience representing large industrial customers is highly advantageous. Proven ability to operate and communicate effectively at the highest levels of a corporation and with senior government officials. Exceptional public speaking, negotiation, and influencing skills. Understanding of utility rate design, transmission planning, and/or the regulatory compact. A demonstrated ability to master complex subject matter and deploy it to achieve business objectives. Ability to anticipate emerging trends in the energy industry and position the company to capitalize on them. A track record of developing and executing successful, forward-looking strategies. Demonstrated experience building and leading successful teams. A collaborative leader who can effectively manage both internal and external resources. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. PI6c022fd952a8-4176
12/02/2025
Full time
Curious about a career with NorthPoint ? This position is available in Kansas City, Missouri; St. Louis, Missouri; Cincinnati, Ohio; Dallas, Texas' Philadelphia, Pennsylvania; Maryland/Washington, D.C. metro areas, or remote. NorthPoint is a real estate developer built on entrepreneurial spirit and team empowerment. We are hiring a Vice President - Public Policy & Energy Regulatory Affairs to lead our strategy across energy and utility engagement. This key leadership role will serve as NorthPoint's expert and advocate on energy matters, responsible for securing cost-effective, timely power solutions for our national portfolio of data centers and industrial facilities. The position involves setting strategy, leading a team, and representing the company at high levels of government and industry. The ideal candidate will bring deep experience in energy regulation and public policy. NorthPoint fosters an inclusive environment that encourages collaboration and mentorship, guided by core values that shape our culture and decisions. "We truly believe, and I'm convinced, we have some pretty incredible assets. But those assets have all come from our people." - Nathaniel Hagedorn CEO. How We Put You First At NorthPoint Development we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer market-leading benefits and perks: A selection of comprehensive medical, dental, and vision plans 401k with 100% match up to 6%, immediately vested upon enrollment Scholarships and paid professional development Wellness Spending Account Cellphone Reimbursement On-site gym Mental Health Reimbursement Childcare Reimbursement $2,000 annual HRA and HSA contribution Free catered lunches + fully stocked kitchen Parental Paid Leave Flexible Spending Account Living Generously program with 100% charitable contribution match What You'll Do Cultivate and maintain executive-level relationships with utility leaders, public utility commissioners, legislative leaders, and other key decision-makers. Position NorthPoint as a thought leader in the energy and data center sectors. Develop and execute a comprehensive, long-term energy and utility strategy for NorthPoint Development that aligns with the company's growth objectives, reduces risk, and creates a competitive advantage. Represent NorthPoint in complex, high-stakes negotiations with electric utilities for Electric Service Agreements (ESAs), large-load tariffs, and interconnection agreements. Shape public policy by actively engaging in legislative processes and monitor regulatory rulemaking. Proactively identify opportunities to advocate for policies that support large-scale economic development, grid modernization, and competitive energy markets. Provide mentorship, guidance, and strategic direction to the Manager of Public Policy & Energy Regulatory Affairs and/or other team members working in sourcing, pre-development and development of the portfolio. Provide guidance on energy-related risks during site selection and due diligence. Develop innovative strategies to mitigate risks associated with cost, reliability, and speed to market for power delivery. Serve as the key advisor to NorthPoint's leadership and power team on all energy and utility matters. Translate complex regulatory and technical issues into clear business implications and strategic recommendations. Who You Are Bachelor's degree is required. A Juris Doctor (JD), MBA, or other advanced degree in a relevant field (e.g., Economics, Public Policy, Engineering) is strongly preferred. A minimum of 8-10 years of mid-senior-level experience in the public or energy sectors, including extensive work in regulatory affairs, energy policy, or utility law. Experience representing large industrial customers is highly advantageous. Proven ability to operate and communicate effectively at the highest levels of a corporation and with senior government officials. Exceptional public speaking, negotiation, and influencing skills. Understanding of utility rate design, transmission planning, and/or the regulatory compact. A demonstrated ability to master complex subject matter and deploy it to achieve business objectives. Ability to anticipate emerging trends in the energy industry and position the company to capitalize on them. A track record of developing and executing successful, forward-looking strategies. Demonstrated experience building and leading successful teams. A collaborative leader who can effectively manage both internal and external resources. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. PI6c022fd952a8-4176
