Job Description:
At Ted Britt Ford, the Mobile Service Technician is a unique and rewarding role that combines technical expertise with customer service. This position is responsible for performing maintenance and light repair services on customer vehicles at their home, workplace, or other convenient locations using our fully equipped mobile service vehicle.
Mobile Service Technicians represent Ted Britt Ford directly in the community, delivering the same high-quality service we provide in-store while offering customers the convenience of on-site care. This role requires technical skill, professionalism, and strong communication to ensure a positive experience for every customer.
At Ted Britt, we value teamwork, accountability, and consistency in process. Mobile Service Technicians are expected to embody these values while contributing to a positive, customer-focused culture.
We Offer:
Competitive Pay
Ongoing professional training and advancement opportunities
Direct mentorship from over 10 Ford Senior Master Technicians
Regular factory Ford training provided
Company-Provided Service Van
Loaner Tool Program
Toolbox Purchase Program
Excellent benefits package including:
Medical
Dental
Vision
Life, Long Term Disability, Critical Illness, Accident Insurance
Legal Shield
401(k) and profit-sharing plan with employer match
Paid Holiday, Sick and Vacation
Flexible scheduling options
Job Responsibilities:
On-Site Service: Perform routine maintenance services such as oil changes, tire rotations, battery replacements, fluid checks, and light repairs using a mobile service van.
Customer Interaction: Represent Ted Britt Ford professionally at customer homes, workplaces, and other locations while providing a positive and convenient service experience.
Inspections: Complete multi-point inspections and communicate findings clearly to service advisors or customers as directed.
Documentation: Accurately record all services performed, parts used, and recommendations in the dealership's system.
Vehicle Care: Maintain the mobile service van, ensuring it is stocked, clean, and organized at all times.
Team Collaboration: Coordinate with service advisors, parts staff, and management to ensure efficient scheduling and accurate parts preparation.
Process Adherence: Follow company and manufacturer guidelines for all repairs and maintenance.
Training & Development: Participate in Ford factory training and mentorship to expand knowledge and prepare for higher technician roles.
Job Requirements:
Previous automotive technician experience preferred; Ford/Lincoln experience a plus.
Ability to perform routine maintenance services and light repairs independently.
Strong communication and customer service skills; must be comfortable working directly with customers in the field.
Must be self-motivated, organized, and able to work with minimal supervision.
High school diploma or equivalent; technical training a plus.
Valid driver's license with a clean driving record required.
Professional appearance and customer-first mindset.
Must be punctual, dependable, and safety-focused.
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