Case Documentation Specialist

Case Documentation Specialist Location: Irvine, CA Salary: $25/hr Contract: 6 Months What we're looking for: The Customer Service Operations team is looking for TWO passionate and highly motivated temporary associates to assist the regional customer first team with processing lemon law cases. What you'll be doing: Preparation and dissemination of lemon law acknowledgment letters. Request repair orders and sales documents from Client dealerships. Input repair history data and details (Sales Force/Guest Experience Platform GEP). Distribute customer cases to appropriate regional personnel. Assemble/Order documents for Client and Legal department. Collaborate with dealer personnel, district managers, and field technical specialists. Requirements:Qualifications/ What you bring (Must Haves): Highlight Top 3-5 skills Strong written and oral communication Organizational and time management skills Ability to maintain the strictest of confidentiality (Preferred): Understanding of California Lemon Law requirements OR someone with previous Legal background Previous automotive call center or customer relations experience Previous Toyota or Lexus experience Previous Dealership experience