Content Admin

Job Title: Content Administrator Location: Plano, TX Contract: 4 Months Pay Rate: $21/hr Overview The Content Administrator writes and maintains informative articles for the AskHR Knowledge Library, ensuring Toyota team members can quickly resolve HR-related cases. This role combines research, collaboration, and technical writing to create clear, concise, and accurate knowledge articles that enhance the overall client experience. Key Responsibilities Content Creation & Maintenance Write, review, and revise knowledge articles to ensure compliance with AskHR content standards and copywriting best practices. Conduct regular audits to ensure article accuracy, relevancy, and completeness. Revise and proofread content based on editorial feedback, spotting patterns for improvement across the library. Apply SEO principles to make content easily discoverable. Own and manage a portfolio of content categories (e.g., benefits, compensation, payroll, career development, time reporting) and achieve an 80% Tier 1 resolution rate within those categories. Serve as a content advisor during organizational change, anticipating which categories need updates based on seasonality, trends, or upcoming initiatives. Collaboration & Research Partner with SMEs and internal teams to collect, edit, and create content aligned with the AskHR voice. Work with the Experience Team to identify gaps in the knowledge library and proactively close them. Collaborate with communications teams to ensure knowledge content aligns with company announcements. Read daily communications from various Toyota locations to inform content updates. Process & Platform Support Manage the content pipeline and track article status for quality and timeliness. Support onboarding of new SMEs and new content categories. Contribute to AskHR style guides, onboarding guides, and audit guidelines. Participate in platform enhancement discussions with Product Owners and Experience Team to improve knowledge base usability. Leverage knowledge of ServiceNow (current platform) to support technical/process improvements. Qualifications & Skills Required 1-2 years of technical writing experience with a focus on user-facing content. Strong business/academic writing and grammar skills, with passion for clear communication. Excellent research and analytical abilities. Proven ability to meet deadlines and manage multiple projects effectively. Team-oriented, collaborative mindset with strong communication skills. Preferred Experience in journalism, storytelling, or HR-related research. Background in training content creation and knowledge of SEO best practices. Familiarity with ServiceNow or other knowledge management platforms. Additional Requirements Provide writing samples (mandatory, include links in resume). Ability to explain complex HR topics in clear, easy-to-understand language suitable for a broad audience. Intuitive, inquisitive, and detail-oriented approach to content development.