Description: JOB SUMMARY: Provide people with diverse support needs training and assistance in such as daily living skills, leisure/social activities, personal hygiene skills, social skills and vocational skills, etc. This is an hourly paid position. (Non-exempt) ESSENTIAL JOB FUNCTIONS: Train, guide or assist in personal hygiene, clothing care, mobility, taking medications, managing money, meal planning/preparation, household care, communication, community participation (religious, political, recreational, etc.), health maintenance (nutrition, medical/dental appointments, physical exercise, immunizations, etc.), safety skills and human relations. Coordinate or provide instruction in vocational skills. Identify areas where assisted techniques may be useful at a job site. Develop and utilize natural supports to integrate the person into the work environment. Report progress to individual's Team to develop vocational activities when job placement is not appropriate. Document and maintain task analysis for job placement/assessments, billings and vocational profiles. Assist in achieving maximum potential toward self- determination. Encourage independence and inclusion regardless of community, social or vocational circumstance. Participate in the identification of strengths, interests and needs of the person to ensure maximum development and goal attainment. Interact to promote self-esteem, confidence and morale as well as ensuring the happiness and well being of each person served. Work cooperatively with all employees, service providers, professionals, guardians, and families. Represent HOH in a positive manner. Conduct yourself in a manner becoming of a role model. At all time treat people, co-workers, professionals with respect and dignity. Report to the Program Coordinator and document incidents when the individual receiving services is awake during sleep hours. In the case this individual stays awake during all sleep hours, you should report this so that relief staff can be called in to provide care. Sleeping while the individual is awake is not permitted. Document and report any accidents, medical issues or behavioral incidents that affect the health, welfare or self- respect/dignity of the individual. Report suspicion of rights violations, financial exploitation, neglect, or abuse by calling the Abuse Hotline. Will provide transportation to work, therapies/health appointments, leisure or social activities using public transportation, HOH provided vehicles or personal vehicle. Maintain the cleanliness and safety of the environments for which you are responsible. Report repair or maintenance needs to the House Manager or Program Coordinator. Report any and all safety concerns to the EHSRM Director. Maintain the confidentiality of all information, oral or written, unless authorized to release information in accordance with applicable laws and policies. Report and document any injury that you sustain while on the job to your supervisor and Medcor or the Human Resource Director immediately. Willing to work at multiple or various locations when business needs call for such. CORE VALUES: Client Centered Care: We are committed to making all decisions and performing all actions with the well-being of our clients as our primary focus, and to always putting our clients' interests ahead of our own. Accountability: We take personal responsibility, as an organization and as individuals, for our actions, hold each other accountable, and expect to be held accountable at any point throughout the year for our decisions and actions. Respect: While keeping the focus on the needs of our clients, we also commit to demonstrating mutual respect in communication and actions so that a positive environment for everyone is maintained. Excellence: We are committed to using established best practices, to evaluating effectiveness of our efforts, and to demonstrating a willingness to change current practices at any point based on evidence that change is needed. Requirements: MINIMUM QUALIFICATIONS AND OTHER REQUIREMENTS: High School Diploma or equivalency; minimum age 18 No experience necessary Criminal arrest checks will be conducted through the OSBI, and person with a felony conviction will not work for HOH without issuance of exception by Oklahoma Department of Human Services. Working home phone or cell phone Valid OK drivers license; current automotive insurance; dependable transportation; availability to operate vehicle during day/night Must be able to work a flexible schedule on a day to day basis. First Aid/CPR Training (Required). This will include all aspects of completion with compressions on the floor or ground. Require pre-employment, random, post accident and reasonable cause drug screens. Willing to work schedules based on individual client needs. Expected to learn and follow the Individual Plan (IP) of each client. JOB KNOWLEDGE, SKILLS AND ABILITIES: Ability to lift 50-70 pounds with and/or without accommodation. Ability to push/pull 50 pounds. Ability to walk at an efficient rate of speed. Must have good communication skills and be able to teach in a variety of settings. Must be mentally and physically capable to perform the duties of the position. Ability to understand oral and written instructions. Reliable motor skills-use of hands and feet Ability to sit, stoop, or stand for prolonged periods of time. TRAINING REQUIREMENTS: Must be able to successfully complete testing and or competencies on training classes required by HOH, DDSD and according to individualized person specific training. Cross training with other people and programs is encouraged for advancement within the HTS levels. HTS Staff may acquire additional levels dependent upon experience, cross-training and advanced training. PIedd90ee9eb80-9924
09/01/2025
Full time
Description: JOB SUMMARY: Provide people with diverse support needs training and assistance in such as daily living skills, leisure/social activities, personal hygiene skills, social skills and vocational skills, etc. This is an hourly paid position. (Non-exempt) ESSENTIAL JOB FUNCTIONS: Train, guide or assist in personal hygiene, clothing care, mobility, taking medications, managing money, meal planning/preparation, household care, communication, community participation (religious, political, recreational, etc.), health maintenance (nutrition, medical/dental appointments, physical exercise, immunizations, etc.), safety skills and human relations. Coordinate or provide instruction in vocational skills. Identify areas where assisted techniques may be useful at a job site. Develop and utilize natural supports to integrate the person into the work environment. Report progress to individual's Team to develop vocational activities when job placement is not appropriate. Document and maintain task analysis for job placement/assessments, billings and vocational profiles. Assist in achieving maximum potential toward self- determination. Encourage independence and inclusion regardless of community, social or vocational circumstance. Participate in the identification of strengths, interests and needs of the person to ensure maximum development and goal attainment. Interact to promote self-esteem, confidence and morale as well as ensuring the happiness and well being of each person served. Work cooperatively with all employees, service providers, professionals, guardians, and families. Represent HOH in a positive manner. Conduct yourself in a manner becoming of a role model. At all time treat people, co-workers, professionals with respect and dignity. Report to the Program Coordinator and document incidents when the individual receiving services is awake during sleep hours. In the case this individual stays awake during all sleep hours, you should report this so that relief staff can be called in to provide care. Sleeping while the individual is awake is not permitted. Document and report any accidents, medical issues or behavioral incidents that affect the health, welfare or self- respect/dignity of the individual. Report suspicion of rights violations, financial exploitation, neglect, or abuse by calling the Abuse Hotline. Will provide transportation to work, therapies/health appointments, leisure or social activities using public transportation, HOH provided vehicles or personal vehicle. Maintain the cleanliness and safety of the environments for which you are responsible. Report repair or maintenance needs to the House Manager or Program Coordinator. Report any and all safety concerns to the EHSRM Director. Maintain the confidentiality of all information, oral or written, unless authorized to release information in accordance with applicable laws and policies. Report and document any injury that you sustain while on the job to your supervisor and Medcor or the Human Resource Director immediately. Willing to work at multiple or various locations when business needs call for such. CORE VALUES: Client Centered Care: We are committed to making all decisions and performing all actions with the well-being of our clients as our primary focus, and to always putting our clients' interests ahead of our own. Accountability: We take personal responsibility, as an organization and as individuals, for our actions, hold each other accountable, and expect to be held accountable at any point throughout the year for our decisions and actions. Respect: While keeping the focus on the needs of our clients, we also commit to demonstrating mutual respect in communication and actions so that a positive environment for everyone is maintained. Excellence: We are committed to using established best practices, to evaluating effectiveness of our efforts, and to demonstrating a willingness to change current practices at any point based on evidence that change is needed. Requirements: MINIMUM QUALIFICATIONS AND OTHER REQUIREMENTS: High School Diploma or equivalency; minimum age 18 No experience necessary Criminal arrest checks will be conducted through the OSBI, and person with a felony conviction will not work for HOH without issuance of exception by Oklahoma Department of Human Services. Working home phone or cell phone Valid OK drivers license; current automotive insurance; dependable transportation; availability to operate vehicle during day/night Must be able to work a flexible schedule on a day to day basis. First Aid/CPR Training (Required). This will include all aspects of completion with compressions on the floor or ground. Require pre-employment, random, post accident and reasonable cause drug screens. Willing to work schedules based on individual client needs. Expected to learn and follow the Individual Plan (IP) of each client. JOB KNOWLEDGE, SKILLS AND ABILITIES: Ability to lift 50-70 pounds with and/or without accommodation. Ability to push/pull 50 pounds. Ability to walk at an efficient rate of speed. Must have good communication skills and be able to teach in a variety of settings. Must be mentally and physically capable to perform the duties of the position. Ability to understand oral and written instructions. Reliable motor skills-use of hands and feet Ability to sit, stoop, or stand for prolonged periods of time. TRAINING REQUIREMENTS: Must be able to successfully complete testing and or competencies on training classes required by HOH, DDSD and according to individualized person specific training. Cross training with other people and programs is encouraged for advancement within the HTS levels. HTS Staff may acquire additional levels dependent upon experience, cross-training and advanced training. PIedd90ee9eb80-9924
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
09/15/2021
Full time
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
09/15/2021
Full time
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
Seasonal Social Media Support Specialist - Mountain View, CA Area Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
09/15/2021
Full time
Seasonal Social Media Support Specialist - Mountain View, CA Area Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
Seasonal Social Media Support Specialist - Mountain View, CA Area Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
09/15/2021
Full time
Seasonal Social Media Support Specialist - Mountain View, CA Area Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
09/14/2021
Full time
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
09/14/2021
Full time
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
09/11/2021
Full time
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
One of the world's leading automotive seating manufacturers is looking for a Human Resources Specialist who specializes in FMLA to join their team! Job Description: Reports to and supports Human Resources Manager by administering employee benefits and providing advice and service to team facilitators, supervisors and managers. Assists in recruiting, screening, interviewing and performing background checks and referring qualified hourly and salaried applicants to appropriate management personnel to maintain a quality work force geared to our progressive employment philosophy. Assists in payroll administration. Essential Duties & Responsibilities: Advise employees on benefits programs such as medical, dental, etc. Assists in payroll administration. Ensure that employees are aware of Human Resources policies and benefits programs on a continuing basis. Administers on a daily basis the benefits program including employee inquiries, problem resolution and data compilation. Responsible for advising management on Human Resources needs and issues within the facility. Assists in recruiting, screening, interviewing and performing background checks and referring qualified hourly and salaried applicants to appropriate management personnel to maintain a quality work force geared to our progressive employment philosophy. Assists the Human Resources Manager in planning, organizing, and presenting new employees orientation programs designed to project the plant's positive employment philosophy. Assists in the orientation of new hourly and salaried employees to the plant policies, procedures, regulations, safety rules, and fringe benefits including medical insurance and pension systems to assure that they understand conditions and benefits of employment. Works with the Human Resources Manager to promote employee involvement throughout the plant. Assists the Human Resources Department on updating computerized personnel databases, in compliance with federal, state and local laws; in the compliance and maintenance of accurate service records for active employees; in the maintaining of records for inactive employees; and, in the compilation and maintenance of appropriate affirmative action reports and all other reports as required. Assists in developing and writing policies and procedures affecting both hourly and salaried employees, i.e., Employee Handbook, Safety Program, etc. Assists in making job offers to hourly candidates. Monitors employee personnel transactions such as layoffs, recalls, permanent transfers, etc., to ensure all such transactions are in accordance with company/plant policies and procedures Monitors employee activities related to plant welfare such as special events, employee outings, etc. Assist the Human Resource Manager in developing Coordinates / Tracks Leaves for all employees Coordinates all monthly reports for the Human Resources Department Assists in EEO1/Vets 100 Reporting Assists in AAP compliance Assists in the EEOC Compliance Assists in the Immigration Compliance Assists in the Investigation and Discharge Process Ensure PEER Review Process is kept current. Coordinates necessary training for all the employees. Has the responsibility and authority to stop production in the event of a quality or safety issue Performs other duties deemed necessary by the Human Resources Manager. Performs all roles and responsibilities as defined by the BOS System Policies and Procedures Actively participates in Health/Safety/Environmental investigations and the 8D process in order to develop root cause analysis for problem resolution as required. Ensure required Safety Audits are complete. Reporting accidents, occupational illnesses, and HSE&E emergencies, and inform supervisor of known HSE&E conditions which could adversely affect other team members, assets or to the public. Ensures compliance with all safety procedures and ensures safe working procedures in assigned areas. Job Requirements: Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PC proficient Education Required: Bachelor degree or three years related experience and/or training Experience Required & Preferred: ONLY working FMLA Need to know spreadsheets KPI Tracking from Start to Finish. Working with the Nurses and Administrators. Needs to be an expert in FMLA N eeds to have a strong background in a Plant Environment Experience in ADP, KPI, FLMA, ADA and Case Management. Very strong System knowledge. Minimum of three (3) years in a similar position Sound working knowledge of HRIS systems Leadership abilities and ability to provide direction effectively are required. Knowledge of the following systems preferred: Kronos, Peoplesoft, Access and Lotus Notes Knowledge of the following systems required: Word, Excel and PowerPoint Additional Details: Location: Warren, MI Hours: Mon-Fri 5pm-3am (1 position), Mon-Fri 8am-5pm (2 positions) Pay: $23/hr Duration: 3 months
01/21/2021
Full time
One of the world's leading automotive seating manufacturers is looking for a Human Resources Specialist who specializes in FMLA to join their team! Job Description: Reports to and supports Human Resources Manager by administering employee benefits and providing advice and service to team facilitators, supervisors and managers. Assists in recruiting, screening, interviewing and performing background checks and referring qualified hourly and salaried applicants to appropriate management personnel to maintain a quality work force geared to our progressive employment philosophy. Assists in payroll administration. Essential Duties & Responsibilities: Advise employees on benefits programs such as medical, dental, etc. Assists in payroll administration. Ensure that employees are aware of Human Resources policies and benefits programs on a continuing basis. Administers on a daily basis the benefits program including employee inquiries, problem resolution and data compilation. Responsible for advising management on Human Resources needs and issues within the facility. Assists in recruiting, screening, interviewing and performing background checks and referring qualified hourly and salaried applicants to appropriate management personnel to maintain a quality work force geared to our progressive employment philosophy. Assists the Human Resources Manager in planning, organizing, and presenting new employees orientation programs designed to project the plant's positive employment philosophy. Assists in the orientation of new hourly and salaried employees to the plant policies, procedures, regulations, safety rules, and fringe benefits including medical insurance and pension systems to assure that they understand conditions and benefits of employment. Works with the Human Resources Manager to promote employee involvement throughout the plant. Assists the Human Resources Department on updating computerized personnel databases, in compliance with federal, state and local laws; in the compliance and maintenance of accurate service records for active employees; in the maintaining of records for inactive employees; and, in the compilation and maintenance of appropriate affirmative action reports and all other reports as required. Assists in developing and writing policies and procedures affecting both hourly and salaried employees, i.e., Employee Handbook, Safety Program, etc. Assists in making job offers to hourly candidates. Monitors employee personnel transactions such as layoffs, recalls, permanent transfers, etc., to ensure all such transactions are in accordance with company/plant policies and procedures Monitors employee activities related to plant welfare such as special events, employee outings, etc. Assist the Human Resource Manager in developing Coordinates / Tracks Leaves for all employees Coordinates all monthly reports for the Human Resources Department Assists in EEO1/Vets 100 Reporting Assists in AAP compliance Assists in the EEOC Compliance Assists in the Immigration Compliance Assists in the Investigation and Discharge Process Ensure PEER Review Process is kept current. Coordinates necessary training for all the employees. Has the responsibility and authority to stop production in the event of a quality or safety issue Performs other duties deemed necessary by the Human Resources Manager. Performs all roles and responsibilities as defined by the BOS System Policies and Procedures Actively participates in Health/Safety/Environmental investigations and the 8D process in order to develop root cause analysis for problem resolution as required. Ensure required Safety Audits are complete. Reporting accidents, occupational illnesses, and HSE&E emergencies, and inform supervisor of known HSE&E conditions which could adversely affect other team members, assets or to the public. Ensures compliance with all safety procedures and ensures safe working procedures in assigned areas. Job Requirements: Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PC proficient Education Required: Bachelor degree or three years related experience and/or training Experience Required & Preferred: ONLY working FMLA Need to know spreadsheets KPI Tracking from Start to Finish. Working with the Nurses and Administrators. Needs to be an expert in FMLA N eeds to have a strong background in a Plant Environment Experience in ADP, KPI, FLMA, ADA and Case Management. Very strong System knowledge. Minimum of three (3) years in a similar position Sound working knowledge of HRIS systems Leadership abilities and ability to provide direction effectively are required. Knowledge of the following systems preferred: Kronos, Peoplesoft, Access and Lotus Notes Knowledge of the following systems required: Word, Excel and PowerPoint Additional Details: Location: Warren, MI Hours: Mon-Fri 5pm-3am (1 position), Mon-Fri 8am-5pm (2 positions) Pay: $23/hr Duration: 3 months
