SUMMARY The Human Resources Director provides executive-level leadership and oversees all HR related functions, ensuring alignment with the organization's strategic objectives. The Director of HR will manage employee relations, recruitment, compliance, and talent development while fostering a positive workplace culture. The ideal candidate will be a strong, decisive leader who can instill respect and establish credibility through understanding of facts, metrics, and industry best practices. They will be adept at gaining buy-in from all levels of management, ensuring that their voice is heard and is not easily swayed. PRIMARY DUTIES AND RESPONSIBILITIES Strategic HR Leadership: Develop and implement HR strategies that support organizational goals. Focuses on strategic issues that contribute to the growth and competitiveness of the business. Strong analytical skills to identify root causes of issues and develop effective solutions. Ability to use data and metrics to drive decision-making. Transformational Leadership: Ability to lead and manage organizational change initiatives, including cultural transformation. A proven ability to create and implement strategies to support change and mitigate resistance at all levels of the organization. Expertise in change management processes and tools. Leadership Skills: A strong leader with an innate ability to inspire and motivate others. Strong ability to gain credibility and build trust across all levels of the organization. Demonstrated experience in influencing senior executives and driving strategic decisions. Recruitment and Retention: Oversee talent acquisition processes to attract, select, and retain top talent. Plans and approves of labor demand model, workforce, and strategic planning. Engage and retain Associates through quality training and equipping. Training and Development: Design and implement training programs to enhance employment skills and career development. Develop a Center of Excellence (COE) to include coaching, training, and empowerment resources to support all levels of the organization. Conflict Resolution: Skilled in fostering a positive and collaborative work environment. Mediate and resolve conflicts, particularly in challenging environments with complex interpersonal dynamics. High emotional intelligence to navigate sensitive situations and build strong relationships. Executive Collaboration: Serves as an expert consultant to senior leadership to align HR strategies with business objectives. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Oversee daily operations of the Human Resources department. Lead, mentor, and develop the HR team ensuring effective HR services. Provide guidance to employees, supervisors, managers on HR related matters such as policies, procedures, and employee relations. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree preferred. At least 15 years of progressive human resources experience required, including 5 years in a leadership role. SHRM-CP or SHRM-SCP highly preferred. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to sit for extended periods of time at a desk and is frequently required to hear, talk, sit, stand, walk, and use hands to manipulate, handle, feel or operate objects, tools, or controls, and reach with hands and arms. The employee may occasionally be required to climb, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 lbs. Vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The noise level in the work environment is usually moderate to high and will include, but not be limited to, production machinery, computers, printers, telephones, and normal communication. Hearing protection will be required for all plant activities. Must be willing to work under various temperatures ranging from typical 45 to 95 degrees Fahrenheit. Equal Employment Opportunity The Father's Table is an Equal Opportunity Employer. Race, color, religion, age, sex, disability, marital or veteran status, genetic information or sexual orientation/gender identity, place of national origin and other categories protected by law are not factors in employment, promotion, compensation or working conditions. PI73429da79d57-0365
09/10/2025
Full time
SUMMARY The Human Resources Director provides executive-level leadership and oversees all HR related functions, ensuring alignment with the organization's strategic objectives. The Director of HR will manage employee relations, recruitment, compliance, and talent development while fostering a positive workplace culture. The ideal candidate will be a strong, decisive leader who can instill respect and establish credibility through understanding of facts, metrics, and industry best practices. They will be adept at gaining buy-in from all levels of management, ensuring that their voice is heard and is not easily swayed. PRIMARY DUTIES AND RESPONSIBILITIES Strategic HR Leadership: Develop and implement HR strategies that support organizational goals. Focuses on strategic issues that contribute to the growth and competitiveness of the business. Strong analytical skills to identify root causes of issues and develop effective solutions. Ability to use data and metrics to drive decision-making. Transformational Leadership: Ability to lead and manage organizational change initiatives, including cultural transformation. A proven ability to create and implement strategies to support change and mitigate resistance at all levels of the organization. Expertise in change management processes and tools. Leadership Skills: A strong leader with an innate ability to inspire and motivate others. Strong ability to gain credibility and build trust across all levels of the organization. Demonstrated experience in influencing senior executives and driving strategic decisions. Recruitment and Retention: Oversee talent acquisition processes to attract, select, and retain top talent. Plans and approves of labor demand model, workforce, and strategic planning. Engage and retain Associates through quality training and equipping. Training and Development: Design and implement training programs to enhance employment skills and career development. Develop a Center of Excellence (COE) to include coaching, training, and empowerment resources to support all levels of the organization. Conflict Resolution: Skilled in fostering a positive and collaborative work environment. Mediate and resolve conflicts, particularly in challenging environments with complex interpersonal dynamics. High emotional intelligence to navigate sensitive situations and build strong relationships. Executive Collaboration: Serves as an expert consultant to senior leadership to align HR strategies with business objectives. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Oversee daily operations of the Human Resources department. Lead, mentor, and develop the HR team ensuring effective HR services. Provide guidance to employees, supervisors, managers on HR related matters such as policies, procedures, and employee relations. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree preferred. At least 15 years of progressive human resources experience required, including 5 years in a leadership role. SHRM-CP or SHRM-SCP highly preferred. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to sit for extended periods of time at a desk and is frequently required to hear, talk, sit, stand, walk, and use hands to manipulate, handle, feel or operate objects, tools, or controls, and reach with hands and arms. The employee may occasionally be required to climb, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 lbs. Vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The noise level in the work environment is usually moderate to high and will include, but not be limited to, production machinery, computers, printers, telephones, and normal communication. Hearing protection will be required for all plant activities. Must be willing to work under various temperatures ranging from typical 45 to 95 degrees Fahrenheit. Equal Employment Opportunity The Father's Table is an Equal Opportunity Employer. Race, color, religion, age, sex, disability, marital or veteran status, genetic information or sexual orientation/gender identity, place of national origin and other categories protected by law are not factors in employment, promotion, compensation or working conditions. PI73429da79d57-0365
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. The work schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00PM Local Time and any hours worked on Saturday or Sunday. After six months in-office, you'll have the opportunity to work offsite 2 days per week. The actual onsite days are settled between each employee and their manager. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam and obtain license before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting in September, October, November we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment. Our Insurance Customer Service Representatives in our 1 Norterra Drive, Phoenix, AZ location will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. USAA offers Phoenix employees who reside in designated service zones, a fully subsidized, reliable, safe, and employee-centric transportation solution. The service zone includes all areas connecting to Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale. This convenient service will transport employees from a designated park & ride location to the Phoenix Campus. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines of insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states. Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs. Use available tools and resources to support members with some assistance. Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/10/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. The work schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00PM Local Time and any hours worked on Saturday or Sunday. After six months in-office, you'll have the opportunity to work offsite 2 days per week. The actual onsite days are settled between each employee and their manager. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam and obtain license before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting in September, October, November we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment. Our Insurance Customer Service Representatives in our 1 Norterra Drive, Phoenix, AZ location will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. USAA offers Phoenix employees who reside in designated service zones, a fully subsidized, reliable, safe, and employee-centric transportation solution. The service zone includes all areas connecting to Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale. This convenient service will transport employees from a designated park & ride location to the Phoenix Campus. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines of insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states. Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs. Use available tools and resources to support members with some assistance. Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/10/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Licensed P&C Insurance Representative - Phoenix at USAA summary: A Licensed Property & Casualty Insurance Representative at USAA provides customer service, sales, and retention support for personal lines insurance products. They interact with members through multiple channels, offering advice, handling quotes, policy changes, and ensuring compliance with licensing requirements. The role involves working in a dynamic contact center environment with opportunities for remote work and requires an active P&C license. Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/09/2025
Full time
Licensed P&C Insurance Representative - Phoenix at USAA summary: A Licensed Property & Casualty Insurance Representative at USAA provides customer service, sales, and retention support for personal lines insurance products. They interact with members through multiple channels, offering advice, handling quotes, policy changes, and ensuring compliance with licensing requirements. The role involves working in a dynamic contact center environment with opportunities for remote work and requires an active P&C license. Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Description Summary: The Enterprise Backup Engineer I - (EBE I) is a strategic position providing technical skill and expertise in the areas of Enterprise Data Protection; to include Data Storage, Data Backup, System Backup, Data Security, System/Data Backup Recovery and Disaster Recovery. The EBE I will develop strategies and plans for the full life cycle management of server systems backups and system data. The EBE I is responsible for design, install, maintenance, availability, capacity planning and monitoring of critical backup systems, maintaining compliance and data retention policies and other related backup components. The EBE I will administer solutions based on business requirements and knowledge of appropriate systems and system software. The EBE I must possess knowledge and leadership in emerging backup and data protection strategies and technologies such as; IT business continuity, replication, encryption, de-duplication, virtual tape, backup software, cloud backup solutions and Disaster Recovery. The EBE I also maintains documentation detailing current state of the enterprise backup environment. Day to day activities include backup configuration, backup agent deployment, file recovery, data recovery, system recovery, monitoring and management of backup environment, performance tuning, problem solving, capacity planning, scripting for automating of tasks, data movement, software configurations, product evaluation, and addressing compatibility issues. The position also works as part of a cross-functional team that deals with the full spectrum of technology and will fulfill the role of third level support for backup technologies, providing training and direction to other technical staff that perform the bulk of the first and second level support tasks. Responsibilities: Strategy & Planning - Coordinates the future state of the backup environment for CHRISTUS information management. Works with peers and leaders to define system standards. Assist in designing backup solutions that meet the information system vision and strategy of the organization; plans, prioritizes, and manages projects, service requests, and routine assignments. System Engineering - Assist in analysis of backup configurations for critical corporate resources; evaluates changes and additions for proposed system acquisitions and provides critical input to the decision-making process relative to integration, operations, cost, resource requirements, and maintenance; develops plans and recommendations to improve the performance and efficiency of the backup environment; addresses all aspects including hardware, software, outside services, etc.; prevents unplanned disruptions, especially of critical systems. System Integration - Integrates backup components, subsystems, and facilities into the existing technical environment; assesses storage systems interoperability, replication, operational recoverability and impact on other systems; installs, configures, and verifies the operation of storage network components; maintains or improves integration and operation of systems relative to the overall environment; leads or participates as team member in cross-system projects. System Management - Implements and oversees a proactive process to collect and report data and statistics on the storage environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release using vendor-supplied updates and patches; performs research and testing to verify impact of installing all updates; coordinates vendor support and ensures relationship is never jeopardized; monitors performance of all assigned systems, responds to reports of slow or erratic performance; control of all aspects of the storage network; provides training to IM associates and clients as needed Training & Certification - Maintains in-depth knowledge and current certification in backup technologies including but not limited to; Dell/EMC Data Protection Suite, Veritas, Netbackup, BackupExec, IBM Spectrum Protect, Rubrik or other enterprise backup solutions. Performs other duties as assigned. Requirements: Education/Skills Bachelor's degree in Computer Science, Engineering, Math or related field or equivalent experience (3 years) required. Intermediate technical knowledge of NAS, DAS, SAN and Object Storage. Technical experience with backup solutions and architecture including administration, configuration and troubleshooting of EMC Networker Applications and Data Domain/Quantum hardware. Experience with VMware or Microsoft Hyper-V virtualization technologies. Experience with maintaining a tiered storage and backup environment. Experience in Cloud Storage Technologies. Experience in Virtual Tape Library Management. Knowledge of Disaster Recovery policies and procedures. Hardware/Software experience with one or more of the following models is required: EMC Data Domain, EMC Isilon, Quantum Tape Libraries NDMP Backup Virtual Tape Libraries HP Storage product lines Knowledge of local and wide area networking on multiple platforms: Windows, Unix, Linux and VMware, Microsoft Hyper-V; network protocols and routing; network, server, and host operating systems; IP networking, Active Directory/LDAP, internet and intranet technologies; email, groupware, office automation and collaboration technologies; Windows desktop OS; server hardware, software, and administration. Experience A total of three (3) years of experience in large corporate systems environment with a wide variety of Information Management systems, networks and technologies required. Minimum of two (2) years of experience with Backup Administration, Backup Configuration. Prior experience in a health care systems environment is a plus. Licenses, Registrations, or Certifications: One or more of the following storage networking certifications recommended: EMC Certified Professional/Engineer, Microsoft Certification, Veritas NetBackup, HP Data Protector, Symantec, Veeam, Tivoli Storage Manager, SNIA or equivalent. Work Type: Full Time
09/09/2025
Full time
Description Summary: The Enterprise Backup Engineer I - (EBE I) is a strategic position providing technical skill and expertise in the areas of Enterprise Data Protection; to include Data Storage, Data Backup, System Backup, Data Security, System/Data Backup Recovery and Disaster Recovery. The EBE I will develop strategies and plans for the full life cycle management of server systems backups and system data. The EBE I is responsible for design, install, maintenance, availability, capacity planning and monitoring of critical backup systems, maintaining compliance and data retention policies and other related backup components. The EBE I will administer solutions based on business requirements and knowledge of appropriate systems and system software. The EBE I must possess knowledge and leadership in emerging backup and data protection strategies and technologies such as; IT business continuity, replication, encryption, de-duplication, virtual tape, backup software, cloud backup solutions and Disaster Recovery. The EBE I also maintains documentation detailing current state of the enterprise backup environment. Day to day activities include backup configuration, backup agent deployment, file recovery, data recovery, system recovery, monitoring and management of backup environment, performance tuning, problem solving, capacity planning, scripting for automating of tasks, data movement, software configurations, product evaluation, and addressing compatibility issues. The position also works as part of a cross-functional team that deals with the full spectrum of technology and will fulfill the role of third level support for backup technologies, providing training and direction to other technical staff that perform the bulk of the first and second level support tasks. Responsibilities: Strategy & Planning - Coordinates the future state of the backup environment for CHRISTUS information management. Works with peers and leaders to define system standards. Assist in designing backup solutions that meet the information system vision and strategy of the organization; plans, prioritizes, and manages projects, service requests, and routine assignments. System Engineering - Assist in analysis of backup configurations for critical corporate resources; evaluates changes and additions for proposed system acquisitions and provides critical input to the decision-making process relative to integration, operations, cost, resource requirements, and maintenance; develops plans and recommendations to improve the performance and efficiency of the backup environment; addresses all aspects including hardware, software, outside services, etc.; prevents unplanned disruptions, especially of critical systems. System Integration - Integrates backup components, subsystems, and facilities into the existing technical environment; assesses storage systems interoperability, replication, operational recoverability and impact on other systems; installs, configures, and verifies the operation of storage network components; maintains or improves integration and operation of systems relative to the overall environment; leads or participates as team member in cross-system projects. System Management - Implements and oversees a proactive process to collect and report data and statistics on the storage environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release using vendor-supplied updates and patches; performs research and testing to verify impact of installing all updates; coordinates vendor support and ensures relationship is never jeopardized; monitors performance of all assigned systems, responds to reports of slow or erratic performance; control of all aspects of the storage network; provides training to IM associates and clients as needed Training & Certification - Maintains in-depth knowledge and current certification in backup technologies including but not limited to; Dell/EMC Data Protection Suite, Veritas, Netbackup, BackupExec, IBM Spectrum Protect, Rubrik or other enterprise backup solutions. Performs other duties as assigned. Requirements: Education/Skills Bachelor's degree in Computer Science, Engineering, Math or related field or equivalent experience (3 years) required. Intermediate technical knowledge of NAS, DAS, SAN and Object Storage. Technical experience with backup solutions and architecture including administration, configuration and troubleshooting of EMC Networker Applications and Data Domain/Quantum hardware. Experience with VMware or Microsoft Hyper-V virtualization technologies. Experience with maintaining a tiered storage and backup environment. Experience in Cloud Storage Technologies. Experience in Virtual Tape Library Management. Knowledge of Disaster Recovery policies and procedures. Hardware/Software experience with one or more of the following models is required: EMC Data Domain, EMC Isilon, Quantum Tape Libraries NDMP Backup Virtual Tape Libraries HP Storage product lines Knowledge of local and wide area networking on multiple platforms: Windows, Unix, Linux and VMware, Microsoft Hyper-V; network protocols and routing; network, server, and host operating systems; IP networking, Active Directory/LDAP, internet and intranet technologies; email, groupware, office automation and collaboration technologies; Windows desktop OS; server hardware, software, and administration. Experience A total of three (3) years of experience in large corporate systems environment with a wide variety of Information Management systems, networks and technologies required. Minimum of two (2) years of experience with Backup Administration, Backup Configuration. Prior experience in a health care systems environment is a plus. Licenses, Registrations, or Certifications: One or more of the following storage networking certifications recommended: EMC Certified Professional/Engineer, Microsoft Certification, Veritas NetBackup, HP Data Protector, Symantec, Veeam, Tivoli Storage Manager, SNIA or equivalent. Work Type: Full Time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/09/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/09/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/09/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/09/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Requisition ID: 6639 Job Title: Sr Product Manager Job Country: United States (US) Here at Avanos Medical, we passionately believe in three things: Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do; Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation; Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world. At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future. Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit . This role champions the success of our RFA product portfolio, driving category growth through bold strategic vision and flawless execution of business and marketing plans. Develops and delivers a financial budget that fuels growth year after year-while shaping strategies that win in the marketplace. From conducting market assessments and defining competitive pricing, to forging impactful GPO/IDN partnerships and staying ahead of the competitive landscape, this is central to the business and will be high-impact decision-maker. This position manages key customer relationships, orchestrates successful product launches, and optimizes gross profit and operating profit performance. In addition this role will focus on the future of our pipeline by advising Global Strategic Marketing on market opportunities and product innovation. Reporting directly to the Associate Director of Marketing, RFA Solutions. Key Responsibilities: Assist in the development and execution of effective plans and programs, both strategic and tactical, to drive net sales, operating profit, and market share for categories. Maintain full P&L management responsibility for product portfolios. Develop long-term strategic business plans and marketing plans for product portfolio segments. Develop pricing strategies that support the growth and profitability of the business. Collaborate with Sales, Planning and Finance teams to develop timely and accurate forecasts to ensure required fill rates on existing and new products, supporting sector goals to improve return on working capital and working closely with sales team to develop a financial and demand forecast with a high degree of accuracy. Support in the development of GPO/ IDN strategies to grow and maintain the business. Constantly evaluate product mix to reduce redundancy and drive strategic objectives for the category. Responsible for launching new products including the development of branding, pricing, positioning, messaging, marketing campaigns, training, and forecasts. Support and guide development and execution of tools and training to improve and maintain sales force competency, drive new product sales and provide superior customer service. Lead the development & execution of digital marketing & demand generation programs. Assist in developing key initiatives and programs by gathering customer insights through end-user focus with physicians / clinicians. Establish and manage relationships with industry KOLs. Responsible for providing effective communication with sales team, as well as cross-functional teams, to help ensure collaboration and understanding of the business. Actively seek and positively respond to performance and personal development feedback, while initiating activities to enhance personal functional effectiveness to realize full career potential. This is an on-site position located in Alpharetta/Metro Atlanta area. PRIMARY PARTNERS AND CUSTOMERS: Primary Partners: IVP Pain Franchise Sales Leadership and Sales Team, Marketing (Global Strategic Marketing and North America Regional Team), Research & Development, Marketing Communications, Clinical and Medical Affairs, Regulatory, Quality, Finance, Product Supply, Sales Advisory Board Members. External Customers: Avanos Customers (healthcare/ alternate site facilities), Distributors, Key Clinical Opinion Leaders, GPO's. Your qualifications Required: Bachelor's degree required At least 5 years of product management experience in the health care industry (or other regulated industry), gained through marketing roles or a combination of sales and marketing roles. Ability to travel at least 25% Ability to manage cross-functional teams without direct reporting relationships Ability to collaborate successfully and influence decisions Exceptional written, verbal and communication skills Experience in forecasting and demand planning Development of strategic business plans Development of key tactics and execution plans that drive strategic goals Ability to assess the market and competitive landscape Successful product launch experience Gaining and understanding the internal/external customer perspective Management of an advertising and promotion budget Knowledge and experience with branding and brand management Ability to multi-task and work under pressure in a fast-paced environment Strong computer skills including: Microsoft Word , Excel , Outlook, PowerPoint Preferred: MBA with either a Marketing or Business-related concentration Product management experience within medical devices In-depth understanding of the medical device legal and regulatory pathways Complex project management experience Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. If you are a current employee of Avanos, please apply here Join us at Avanos Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world. Make your career count Our commitment to improving the health and wellbeing of others begins with our employees - through a comprehensive and competitive range of benefits. We provide more than just a salary - our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits. Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting. Avanos also offers the following: benefits on day 1 free onsite gym onsite cafeteria HQ region voted 'best place to live' by USA Today uncapped sales commissions
09/08/2025
Full time
Requisition ID: 6639 Job Title: Sr Product Manager Job Country: United States (US) Here at Avanos Medical, we passionately believe in three things: Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do; Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation; Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world. At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future. Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit . This role champions the success of our RFA product portfolio, driving category growth through bold strategic vision and flawless execution of business and marketing plans. Develops and delivers a financial budget that fuels growth year after year-while shaping strategies that win in the marketplace. From conducting market assessments and defining competitive pricing, to forging impactful GPO/IDN partnerships and staying ahead of the competitive landscape, this is central to the business and will be high-impact decision-maker. This position manages key customer relationships, orchestrates successful product launches, and optimizes gross profit and operating profit performance. In addition this role will focus on the future of our pipeline by advising Global Strategic Marketing on market opportunities and product innovation. Reporting directly to the Associate Director of Marketing, RFA Solutions. Key Responsibilities: Assist in the development and execution of effective plans and programs, both strategic and tactical, to drive net sales, operating profit, and market share for categories. Maintain full P&L management responsibility for product portfolios. Develop long-term strategic business plans and marketing plans for product portfolio segments. Develop pricing strategies that support the growth and profitability of the business. Collaborate with Sales, Planning and Finance teams to develop timely and accurate forecasts to ensure required fill rates on existing and new products, supporting sector goals to improve return on working capital and working closely with sales team to develop a financial and demand forecast with a high degree of accuracy. Support in the development of GPO/ IDN strategies to grow and maintain the business. Constantly evaluate product mix to reduce redundancy and drive strategic objectives for the category. Responsible for launching new products including the development of branding, pricing, positioning, messaging, marketing campaigns, training, and forecasts. Support and guide development and execution of tools and training to improve and maintain sales force competency, drive new product sales and provide superior customer service. Lead the development & execution of digital marketing & demand generation programs. Assist in developing key initiatives and programs by gathering customer insights through end-user focus with physicians / clinicians. Establish and manage relationships with industry KOLs. Responsible for providing effective communication with sales team, as well as cross-functional teams, to help ensure collaboration and understanding of the business. Actively seek and positively respond to performance and personal development feedback, while initiating activities to enhance personal functional effectiveness to realize full career potential. This is an on-site position located in Alpharetta/Metro Atlanta area. PRIMARY PARTNERS AND CUSTOMERS: Primary Partners: IVP Pain Franchise Sales Leadership and Sales Team, Marketing (Global Strategic Marketing and North America Regional Team), Research & Development, Marketing Communications, Clinical and Medical Affairs, Regulatory, Quality, Finance, Product Supply, Sales Advisory Board Members. External Customers: Avanos Customers (healthcare/ alternate site facilities), Distributors, Key Clinical Opinion Leaders, GPO's. Your qualifications Required: Bachelor's degree required At least 5 years of product management experience in the health care industry (or other regulated industry), gained through marketing roles or a combination of sales and marketing roles. Ability to travel at least 25% Ability to manage cross-functional teams without direct reporting relationships Ability to collaborate successfully and influence decisions Exceptional written, verbal and communication skills Experience in forecasting and demand planning Development of strategic business plans Development of key tactics and execution plans that drive strategic goals Ability to assess the market and competitive landscape Successful product launch experience Gaining and understanding the internal/external customer perspective Management of an advertising and promotion budget Knowledge and experience with branding and brand management Ability to multi-task and work under pressure in a fast-paced environment Strong computer skills including: Microsoft Word , Excel , Outlook, PowerPoint Preferred: MBA with either a Marketing or Business-related concentration Product management experience within medical devices In-depth understanding of the medical device legal and regulatory pathways Complex project management experience Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. If you are a current employee of Avanos, please apply here Join us at Avanos Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world. Make your career count Our commitment to improving the health and wellbeing of others begins with our employees - through a comprehensive and competitive range of benefits. We provide more than just a salary - our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits. Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting. Avanos also offers the following: benefits on day 1 free onsite gym onsite cafeteria HQ region voted 'best place to live' by USA Today uncapped sales commissions
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Financial Institutions Relationship Manager Senior to manage and provides operational oversight of USAA's external annuity distribution and select technology service providers. Responsible for delivering end-to-end operational, process, and service excellence through ongoing management and oversight of annuity operations, service and technology suppliers. Ensures timely and satisfactory resolution and communication of new business, post issue and service to include escalations, and exceptions. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, or Plano, TX. Relocation assistance is not available for this position. What you'll do: Monitors key distributor satisfaction and performance metrics to understand and apply data driven insights to inform business strategies to achieve business goals and operational efficiencies. Participates as a subject matter expert on new distributor implementation and launch. Participates in monthly operations business review meetings supplier and service provider firms to review service level targets, identify business trends and to uncover opportunities to develop operational and business process efficiencies. Responsible for timely and appropriate resolution of escalations from external distribution partners. Identifies opportunities to document and facilitate improvements to processes. Assists with developing functional policies, procedures, and guidelines. Participates in periodic business review meetings with senior executives at distributor and/or supplier and service provider firms to foster relationships and uncover opportunities to develop operational efficiencies. Responsible for new account implementation and business development with external distributors. Identifies and manages business operational controls to ensure adherence to appropriate risk level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without Bachelor's Degree) 6 years of experience in annuity product sales, relationship management, and/or annuity operations. 3 years of experience in annuity and/or life insurance distribution through full-service brokerage and bank broker dealer firms. Excellent relationship management skills and demonstrated ability to influence decisions at all leadership levels. Subject-matter-expert level of business acumen in the areas of annuity business operations, broker dealer sales processes and paperwork, sales suitability, industry practices and emerging trends required. High level knowledge of investments, annuities and/or life insurance products. Strong relationship management skills and demonstrated ability to influence decisions at senior leadership levels. Strong issue resolution and follow-up skills. Strong executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog. 10% travel may be required What sets you apart: US military experience through military service or a military spouse/domestic partner 3 or more years technical experience working with Zinnia Solution (Formerly Annuity Net), Firelight, DTCC, iPipeline 3 or more years annuity operations experience with working knowledge of annuity products and the third-party distribution sales process 3 or more years of experience in annuity operations support and service, preferably within a broker-dealer or insurance company utilizing third-party annuities distribution. 2 or more years of experience working with a business process outsourced (BPO) firm. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/08/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Financial Institutions Relationship Manager Senior to manage and provides operational oversight of USAA's external annuity distribution and select technology service providers. Responsible for delivering end-to-end operational, process, and service excellence through ongoing management and oversight of annuity operations, service and technology suppliers. Ensures timely and satisfactory resolution and communication of new business, post issue and service to include escalations, and exceptions. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, or Plano, TX. Relocation assistance is not available for this position. What you'll do: Monitors key distributor satisfaction and performance metrics to understand and apply data driven insights to inform business strategies to achieve business goals and operational efficiencies. Participates as a subject matter expert on new distributor implementation and launch. Participates in monthly operations business review meetings supplier and service provider firms to review service level targets, identify business trends and to uncover opportunities to develop operational and business process efficiencies. Responsible for timely and appropriate resolution of escalations from external distribution partners. Identifies opportunities to document and facilitate improvements to processes. Assists with developing functional policies, procedures, and guidelines. Participates in periodic business review meetings with senior executives at distributor and/or supplier and service provider firms to foster relationships and uncover opportunities to develop operational efficiencies. Responsible for new account implementation and business development with external distributors. Identifies and manages business operational controls to ensure adherence to appropriate risk level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without Bachelor's Degree) 6 years of experience in annuity product sales, relationship management, and/or annuity operations. 3 years of experience in annuity and/or life insurance distribution through full-service brokerage and bank broker dealer firms. Excellent relationship management skills and demonstrated ability to influence decisions at all leadership levels. Subject-matter-expert level of business acumen in the areas of annuity business operations, broker dealer sales processes and paperwork, sales suitability, industry practices and emerging trends required. High level knowledge of investments, annuities and/or life insurance products. Strong relationship management skills and demonstrated ability to influence decisions at senior leadership levels. Strong issue resolution and follow-up skills. Strong executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog. 10% travel may be required What sets you apart: US military experience through military service or a military spouse/domestic partner 3 or more years technical experience working with Zinnia Solution (Formerly Annuity Net), Firelight, DTCC, iPipeline 3 or more years annuity operations experience with working knowledge of annuity products and the third-party distribution sales process 3 or more years of experience in annuity operations support and service, preferably within a broker-dealer or insurance company utilizing third-party annuities distribution. 2 or more years of experience working with a business process outsourced (BPO) firm. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Marriott Vacations Worldwide
Washington, Washington DC
Relocations Assistance Provided Plan 3 DC Based. Responsible for DC Mayflower and Manor, Williamsburg VA Sales Operations. Up to 25% travel to VA required Salary MRP $200,000 - $220,000 JOB SUMMARY Establishes and executes site-level sales strategy. Responsible for on-site coordination of sales and sales administration. Provides direction to the sales management team and supports the team with resources and conflict resolution. Coordinates sales efforts with Sr. Director of Marketing to ensure coordination of marketing and sales efforts. Participates in the performance management, coaching, recruiting, and selection of the sales workforce. Oversee the customer sales experience and proactively responds to customer concerns. CANDIDATE PROFILE Education and Experience College degree preferred Minimum 2 years experience in Sales Leadership Experience Minimum 5 years experience in sales with vacation ownership Ability to receive DC RE License required. Required Qualifications Proficiency in reading and writing English (additional language required for certain positions) Successful Candidates Will Be Willing To: Work in close contact with the general public in sales and situations that require strong communication and customer service skills Openness to adapt to different cultural contexts based on location Must be willing to work weekends and holidays as required by business needs JOB SPECIFIC TASKS Developing and Executing Strategy Contributes to the development of long-term function and strategy of the project. Develops a culture of excellence in all facets of project operation. Develops and ensures sales management implements philosophy of tour efficiency, and is profit driven (rather than strictly volume driven), while building strong team values. General Business Management Implements and manages daily administrative procedures in compliance with company policy and practical business process. Forecasts and budgets annual sales targets. Addresses personnel issues in compliance with company policy. Ensures proper communications are maintained with all staff personnel or others associated with project operations. Standard review process participation. Ensures Sales department works with Marketing department to achieve project goals. Managing the Guest Experience Manages the sales floor to ensure guest tour flow experience is efficient and conducive to sales presentation discussions and purchase deliberations. Resolves any unresolved guest issues that have been escalated. Monitors guest experience survey data and follow up with department leaders as appropriate. Ensures Sales Gallery meets or exceeds all property standards. Maintaining, Analyzing, & Communicating Key Reports Uses reports on individual and team production performance (e.g., Confirmations-Experiences per guest, volume-per-guest VPG , close rate, employee satisfaction, Regional Customer Experience Report, Site Daily Flash) to evaluate overall project and team effectiveness. Uses market analyses (e.g., cost per tour, development plans, and marketing cost by channel and effort) to evaluate the effectiveness of various incentives and programs in order to determine which incentives and programs should be retained. Monitors Budget versus Actual Results (BUVARS) for sales department to evaluate department effectiveness. Managing External Relationships Negotiates contracts and work with vendors. Works directly with local Marriott Hotel General Managers and Area Vice President. Managing & Developing the Sales Workforce Develops future sales managers while implementing company directed self-development programs. Coaches, manages and leads direct reports Measures the performance of the sales departments against goals and holds them accountable. Rewards and recognizes manager performance (e.g., way-to-go letters, personal bests). Motivates managers to increase production and performance Observes and identifies direct report areas of strength and development opportunities (e.g., through ride-alongs, shadowing, monitoring). Oversees the development and/or update of sales training manuals and sales process enhancements (e.g., Eagle Flight Plans, Resource Guides). Conducts formal performance reviews and uses this information to create individual development plans, career paths, and promotion development plans. Manages associate performance, developing performance plans for associates below expectation (progressive discipline). Identifies and responds to the needs/questions/issues (both work and non-work related) brought forth by team associates. Mediates conflict in and between teams (e.g., within marketing or sales teams, between marketing and sales teams). Provides guidelines for empowering associates to make decisions regarding guest experience and service issues. Reviews various training programs prior to implementation. Reviews and approves policies and procedures pertaining to work flow, lead distribution, reward, recognition, and discipline. Creates an awareness and understanding of policies and procedures for conducting business (e.g., Flight Plans, Local Standard Operating Procedures). Participates in recruiting (e.g., make internal announcements to managers in order to generate referrals, monitor online and print ads, intervene in personnel selection matters if needed). Ensures hiring managers follow personnel selection protocols. Develops compensation plans for sales teams that maximize production. Contributing to the Management of the Enterprise Understands and abides by state and federal regulations around sales activity. If in a non-U.S. location, understands and abides by applicable local regulations around sales activity. Updates plans and actions to prepare for management meetings. Performs other duties as assigned. COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS Leadership Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values. Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills. Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. Managing Execution Planning and Organizing -Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed. Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Building Relationships Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions. Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Organizational Capability - Evaluating and adapting the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. Learning and Applying Personal Expertise Applied Learning - Seeking and making the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understanding and utilizing business information (e.g., data related to Associate Engagement, Guest Satisfaction, and Property Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology). Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience.Functional Job Family Competencies Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities. Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics. Sales and Marketing and Operations - Ability to understand the business needs and basic concepts of Sales and Marketing and Resort Operations in order to build a positive and collaborative working relationship. Our Company offers healthcare benefits to eligible associates. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
09/06/2025
Full time
Relocations Assistance Provided Plan 3 DC Based. Responsible for DC Mayflower and Manor, Williamsburg VA Sales Operations. Up to 25% travel to VA required Salary MRP $200,000 - $220,000 JOB SUMMARY Establishes and executes site-level sales strategy. Responsible for on-site coordination of sales and sales administration. Provides direction to the sales management team and supports the team with resources and conflict resolution. Coordinates sales efforts with Sr. Director of Marketing to ensure coordination of marketing and sales efforts. Participates in the performance management, coaching, recruiting, and selection of the sales workforce. Oversee the customer sales experience and proactively responds to customer concerns. CANDIDATE PROFILE Education and Experience College degree preferred Minimum 2 years experience in Sales Leadership Experience Minimum 5 years experience in sales with vacation ownership Ability to receive DC RE License required. Required Qualifications Proficiency in reading and writing English (additional language required for certain positions) Successful Candidates Will Be Willing To: Work in close contact with the general public in sales and situations that require strong communication and customer service skills Openness to adapt to different cultural contexts based on location Must be willing to work weekends and holidays as required by business needs JOB SPECIFIC TASKS Developing and Executing Strategy Contributes to the development of long-term function and strategy of the project. Develops a culture of excellence in all facets of project operation. Develops and ensures sales management implements philosophy of tour efficiency, and is profit driven (rather than strictly volume driven), while building strong team values. General Business Management Implements and manages daily administrative procedures in compliance with company policy and practical business process. Forecasts and budgets annual sales targets. Addresses personnel issues in compliance with company policy. Ensures proper communications are maintained with all staff personnel or others associated with project operations. Standard review process participation. Ensures Sales department works with Marketing department to achieve project goals. Managing the Guest Experience Manages the sales floor to ensure guest tour flow experience is efficient and conducive to sales presentation discussions and purchase deliberations. Resolves any unresolved guest issues that have been escalated. Monitors guest experience survey data and follow up with department leaders as appropriate. Ensures Sales Gallery meets or exceeds all property standards. Maintaining, Analyzing, & Communicating Key Reports Uses reports on individual and team production performance (e.g., Confirmations-Experiences per guest, volume-per-guest VPG , close rate, employee satisfaction, Regional Customer Experience Report, Site Daily Flash) to evaluate overall project and team effectiveness. Uses market analyses (e.g., cost per tour, development plans, and marketing cost by channel and effort) to evaluate the effectiveness of various incentives and programs in order to determine which incentives and programs should be retained. Monitors Budget versus Actual Results (BUVARS) for sales department to evaluate department effectiveness. Managing External Relationships Negotiates contracts and work with vendors. Works directly with local Marriott Hotel General Managers and Area Vice President. Managing & Developing the Sales Workforce Develops future sales managers while implementing company directed self-development programs. Coaches, manages and leads direct reports Measures the performance of the sales departments against goals and holds them accountable. Rewards and recognizes manager performance (e.g., way-to-go letters, personal bests). Motivates managers to increase production and performance Observes and identifies direct report areas of strength and development opportunities (e.g., through ride-alongs, shadowing, monitoring). Oversees the development and/or update of sales training manuals and sales process enhancements (e.g., Eagle Flight Plans, Resource Guides). Conducts formal performance reviews and uses this information to create individual development plans, career paths, and promotion development plans. Manages associate performance, developing performance plans for associates below expectation (progressive discipline). Identifies and responds to the needs/questions/issues (both work and non-work related) brought forth by team associates. Mediates conflict in and between teams (e.g., within marketing or sales teams, between marketing and sales teams). Provides guidelines for empowering associates to make decisions regarding guest experience and service issues. Reviews various training programs prior to implementation. Reviews and approves policies and procedures pertaining to work flow, lead distribution, reward, recognition, and discipline. Creates an awareness and understanding of policies and procedures for conducting business (e.g., Flight Plans, Local Standard Operating Procedures). Participates in recruiting (e.g., make internal announcements to managers in order to generate referrals, monitor online and print ads, intervene in personnel selection matters if needed). Ensures hiring managers follow personnel selection protocols. Develops compensation plans for sales teams that maximize production. Contributing to the Management of the Enterprise Understands and abides by state and federal regulations around sales activity. If in a non-U.S. location, understands and abides by applicable local regulations around sales activity. Updates plans and actions to prepare for management meetings. Performs other duties as assigned. COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS Leadership Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values. Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills. Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. Managing Execution Planning and Organizing -Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed. Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Building Relationships Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions. Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Organizational Capability - Evaluating and adapting the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. Learning and Applying Personal Expertise Applied Learning - Seeking and making the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understanding and utilizing business information (e.g., data related to Associate Engagement, Guest Satisfaction, and Property Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology). Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience.Functional Job Family Competencies Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities. Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics. Sales and Marketing and Operations - Ability to understand the business needs and basic concepts of Sales and Marketing and Resort Operations in order to build a positive and collaborative working relationship. Our Company offers healthcare benefits to eligible associates. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
University Enterprises, Inc.
Sacramento, California
ANNOUNCEMENT OF POSITION VACANCY Event Technology and Setup Coordinator (Swing Shift) University Union and The WELL REQUISITION University Enterprises, Inc. (UEI) at Sacramento State is seeking a Event Technology and Setup Coordinator (Swing Shift) for University Union and The WELL. The Union Well, Inc. is an auxiliary of Sacramento State and is a California 501(c)3 not-for-profit corporation. The corporation consists of the facility operations and programs of two buildings: The WELL (Recreation & Wellness Center) and The University Union. The WELL, totaling approximately 150,000 square feet, houses three fitness studios, a cardio suite, two fitness floors, a multi-activity court, four basketball courts, a rock climbing wall, four racquetball courts, an indoor running track, locker rooms, and a conference center. The WELL is also home to Student Health and Counseling Services. The University Union facility, totaling approximately 220,000 square feet, currently houses food service operations, retail operations, multiple meeting and conference spaces, Associated Students, Inc., Student Organizations and Leadership offices, Women's Resource Center, PRIDE Center, KSSU Student Radio, Public Information Desk, Games Room, Union Gallery, Terminal Lounge (music/video digital media), Student Computer Lounge, Meditation Room, computer and printer workstations throughout the building, a University Police Service Center, and various open lounge spaces. The facilities provide services to over 31,000 students, as well as faculty and staff on campus. Visit The WELL and Union WELL Inc. websites to learn more. View more information about the Union WELL, Inc. here: RATE OF PAY: $4,261 - $6,392 per month SCHEDULE: Wednesday through Sunday 4:00 pm - 1:00 am BENEFITS: UEI offers an excellent benefits package that includes: Participation in CalPERS Retirement Program Paid Vacation Time - starting at 6.66 hours accrued/month Paid Sick Time - 8 hours accrued/month Paid Holidays - 14 paid holidays per year including paid time off the week between Christmas Day and New Year's Day as the CSUS campus is closed Excellent medical benefits - 100% employer-paid medical & dental for employee-only coverage and low cost for family coverage Educational Assistance Program for employees and/or dependents Childcare subsidy Free membership to The WELL, Sacramento State's on-campus fitness center View a comprehensive list of all of the benefits at content/uploads/UEI_Benefits-At-A-Glance-Brochure_Union_Well.pdf FILING DEADLINE: This position closes to new applicants on September 21, 2025. Your application will be reviewed after this date. APPLY ONLINE: To be considered, all applicants must apply through the UEI website at Applicants who apply outside of this link will not be considered. CONDITIONS OF EMPLOYMENT: This is a full-time, non-exempt (eligible for overtime pay), benefited position that is covered under the California Public Employees' Retirement System. Continued employment in this position is dependent upon the mutual consent of University Enterprises and the employee, and either University Enterprises or the employee can, at any time, terminate the employment relationship at will, with or without cause. The selected candidate must furnish proof of eligibility to work in the United States. University Enterprises, Inc. is not a sponsoring agency (i.e. H-1B Visa). MINIMUM QUALIFICATIONS Bachelor's degree in Hospitality & Tourism Management, Information Technology, Business, or Communications or related field, or equivalent combination of education and/or work experience. Demonstrated knowledge and experience with accepted standards for setup and operation of function spaces, including room setup styles, ADA requirements, fire and life safety requirements, and day-of-event operations. 3. Demonstrated knowledge or experience with audio-visual equipment such as portable and built-in sound systems, video/data projectors, flat panel monitors, connections for laptops and portable handheld devices, video signal switching systems, lighting control systems, wireless and wired microphones. Demonstrated familiarity with online meeting software such as Zoom, GoToMeeting, Teams etc. 5. Demonstrated knowledge or experience with hybrid meeting equipment including, but not limited to, external cameras, external microphones, USB repeaters, cable runs, as well as how to troubleshoot these components if something is not working correctly for the customer. Ability to implement meeting set-up from the ground up for each individual hybrid meeting with the customers preferences in mind. Demonstrated skill in working in a fast-paced environment, prioritizing work assignments, coordinating many tasks, and completing assignments with strict attention to detail. Ability to work independently, prioritize work assignments, coordinating many tasks, and completing assignments with strict attention to detail. Ability to provide concise, clear, and accurate verbal and written communication to a diverse public and staff. 9. Demonstrated ability to supervise student staff while working alongside them to accomplish tasks in the most efficient manner possible. Ability to work a varied schedule, including evenings and weekends. Knowledge of safe working practices, including equipment safety guidelines and proper lifting techniques. 12. Knowledge of personnel management, budgeting, and facilities management. Excellent verbal and written communication skills. Ability to compile, prepare, write, and review reports. Ability to establish and maintain effective working relationships with a variety of staff, as well as members of the campus and general community. Must be legally eligible to drive in California, complete and pass an online training course, maintain a good driving record, and be acceptable for vehicle insurance coverage under the University Enterprises insurance plan. Must continue to meet the established driving standards. Must be fingerprinted and pass a background check. Must continue to meet the established standards. PREFERRED QUALIFICATIONS Experience working in a university or college student union or another large event venue. PHYSICAL REQUIREMENTS With or without a reasonable accommodation: Sit, stand, and walk for extended periods; manual dexterity and eye-hand coordination; corrected hearing and vision to normal range; verbal and written communication; frequent and repeated lifting and moving of furniture and equipment; ability to lift and move objects weighing up to 50 lbs.; stoop, kneel, crawl, crouch and climb; use power equipment and hand tools. Frequent use of equipment including telephones, computers, copiers, scanners, and printers. WORKING CONDITIONS Work is performed in a public building, both during operating hours and after hours. Work is performed indoor and outdoor and in equipment room environments; exposure to dust, oils, toxic substances, and electrical and mechanical equipment; may work on ladders, scaffolding, or mechanized lifts; may work in conditions of wide temperature variance; may work with exposure to moisture; may work in confined spaces; regular contact with Union WELL Inc. staff, campus community, and public. DUTIES AND RESPONSIBILITIES The position of Event Technology and Setup Coordinator provides leadership, planning, and coordination for all physical elements of events. These include audio-visual equipment, furniture, staging, setup of room configurations and overall room appearance. Develops plans and manages meeting and event production. Coordinates all event services in the evenings, including providing setup, operation and troubleshooting of an extensive array of audio-visual equipment. Secures and tests all equipment to ensure proper functionality. Supervises the physical setup of events and participates in the setup of the rooms. Assists with other building operations functions as needed. The position reports directly to and receives general supervision from the University Union Event Services Manager, Operations. The position also works closely with the Union Event Services office staff, the University Union contracted custodial services staff, student assistants, student Building Supervisors, and catering staff. The position supervises the work of Event Services event setup student assistants, student sound and light technicians, and the student Event Supervisors. The specific duties and responsibilities are as follows: Develops and supervises the physical room setup for meeting, conference, and event rooms in the University Union and The WELL. Provides supervision for student event setup staff placing all furnishings and equipment in the rooms. Works alongside student staff as needed, and ensures that all room setups are timely, accurate, complete, functional, neat, clean, and ready for customer use prior to each event. Assists with interviewing, hiring, training, scheduling, and evaluating student assistants. Provides specific feedback to the Event Services Manager, Operations on students' productivity and/or disciplinary problems. 3. Assigns and divides work among student assistants so that work is completed in an efficient and timely manner. Resolves questions and anticipates potential problems that may arise during the setup process, in a manner that assures the highest degree of customer satisfaction while adhering to established policies and procedures. Meets regularly with Event Services Reservations and Operations staff to coordinate customer needs and plan for future event setups. Provides regular communication with and feedback to the University Union Event Services Manager, Operations and Assistant Director, Event Services. Sets up . click apply for full job details
09/06/2025
Full time
ANNOUNCEMENT OF POSITION VACANCY Event Technology and Setup Coordinator (Swing Shift) University Union and The WELL REQUISITION University Enterprises, Inc. (UEI) at Sacramento State is seeking a Event Technology and Setup Coordinator (Swing Shift) for University Union and The WELL. The Union Well, Inc. is an auxiliary of Sacramento State and is a California 501(c)3 not-for-profit corporation. The corporation consists of the facility operations and programs of two buildings: The WELL (Recreation & Wellness Center) and The University Union. The WELL, totaling approximately 150,000 square feet, houses three fitness studios, a cardio suite, two fitness floors, a multi-activity court, four basketball courts, a rock climbing wall, four racquetball courts, an indoor running track, locker rooms, and a conference center. The WELL is also home to Student Health and Counseling Services. The University Union facility, totaling approximately 220,000 square feet, currently houses food service operations, retail operations, multiple meeting and conference spaces, Associated Students, Inc., Student Organizations and Leadership offices, Women's Resource Center, PRIDE Center, KSSU Student Radio, Public Information Desk, Games Room, Union Gallery, Terminal Lounge (music/video digital media), Student Computer Lounge, Meditation Room, computer and printer workstations throughout the building, a University Police Service Center, and various open lounge spaces. The facilities provide services to over 31,000 students, as well as faculty and staff on campus. Visit The WELL and Union WELL Inc. websites to learn more. View more information about the Union WELL, Inc. here: RATE OF PAY: $4,261 - $6,392 per month SCHEDULE: Wednesday through Sunday 4:00 pm - 1:00 am BENEFITS: UEI offers an excellent benefits package that includes: Participation in CalPERS Retirement Program Paid Vacation Time - starting at 6.66 hours accrued/month Paid Sick Time - 8 hours accrued/month Paid Holidays - 14 paid holidays per year including paid time off the week between Christmas Day and New Year's Day as the CSUS campus is closed Excellent medical benefits - 100% employer-paid medical & dental for employee-only coverage and low cost for family coverage Educational Assistance Program for employees and/or dependents Childcare subsidy Free membership to The WELL, Sacramento State's on-campus fitness center View a comprehensive list of all of the benefits at content/uploads/UEI_Benefits-At-A-Glance-Brochure_Union_Well.pdf FILING DEADLINE: This position closes to new applicants on September 21, 2025. Your application will be reviewed after this date. APPLY ONLINE: To be considered, all applicants must apply through the UEI website at Applicants who apply outside of this link will not be considered. CONDITIONS OF EMPLOYMENT: This is a full-time, non-exempt (eligible for overtime pay), benefited position that is covered under the California Public Employees' Retirement System. Continued employment in this position is dependent upon the mutual consent of University Enterprises and the employee, and either University Enterprises or the employee can, at any time, terminate the employment relationship at will, with or without cause. The selected candidate must furnish proof of eligibility to work in the United States. University Enterprises, Inc. is not a sponsoring agency (i.e. H-1B Visa). MINIMUM QUALIFICATIONS Bachelor's degree in Hospitality & Tourism Management, Information Technology, Business, or Communications or related field, or equivalent combination of education and/or work experience. Demonstrated knowledge and experience with accepted standards for setup and operation of function spaces, including room setup styles, ADA requirements, fire and life safety requirements, and day-of-event operations. 3. Demonstrated knowledge or experience with audio-visual equipment such as portable and built-in sound systems, video/data projectors, flat panel monitors, connections for laptops and portable handheld devices, video signal switching systems, lighting control systems, wireless and wired microphones. Demonstrated familiarity with online meeting software such as Zoom, GoToMeeting, Teams etc. 5. Demonstrated knowledge or experience with hybrid meeting equipment including, but not limited to, external cameras, external microphones, USB repeaters, cable runs, as well as how to troubleshoot these components if something is not working correctly for the customer. Ability to implement meeting set-up from the ground up for each individual hybrid meeting with the customers preferences in mind. Demonstrated skill in working in a fast-paced environment, prioritizing work assignments, coordinating many tasks, and completing assignments with strict attention to detail. Ability to work independently, prioritize work assignments, coordinating many tasks, and completing assignments with strict attention to detail. Ability to provide concise, clear, and accurate verbal and written communication to a diverse public and staff. 9. Demonstrated ability to supervise student staff while working alongside them to accomplish tasks in the most efficient manner possible. Ability to work a varied schedule, including evenings and weekends. Knowledge of safe working practices, including equipment safety guidelines and proper lifting techniques. 12. Knowledge of personnel management, budgeting, and facilities management. Excellent verbal and written communication skills. Ability to compile, prepare, write, and review reports. Ability to establish and maintain effective working relationships with a variety of staff, as well as members of the campus and general community. Must be legally eligible to drive in California, complete and pass an online training course, maintain a good driving record, and be acceptable for vehicle insurance coverage under the University Enterprises insurance plan. Must continue to meet the established driving standards. Must be fingerprinted and pass a background check. Must continue to meet the established standards. PREFERRED QUALIFICATIONS Experience working in a university or college student union or another large event venue. PHYSICAL REQUIREMENTS With or without a reasonable accommodation: Sit, stand, and walk for extended periods; manual dexterity and eye-hand coordination; corrected hearing and vision to normal range; verbal and written communication; frequent and repeated lifting and moving of furniture and equipment; ability to lift and move objects weighing up to 50 lbs.; stoop, kneel, crawl, crouch and climb; use power equipment and hand tools. Frequent use of equipment including telephones, computers, copiers, scanners, and printers. WORKING CONDITIONS Work is performed in a public building, both during operating hours and after hours. Work is performed indoor and outdoor and in equipment room environments; exposure to dust, oils, toxic substances, and electrical and mechanical equipment; may work on ladders, scaffolding, or mechanized lifts; may work in conditions of wide temperature variance; may work with exposure to moisture; may work in confined spaces; regular contact with Union WELL Inc. staff, campus community, and public. DUTIES AND RESPONSIBILITIES The position of Event Technology and Setup Coordinator provides leadership, planning, and coordination for all physical elements of events. These include audio-visual equipment, furniture, staging, setup of room configurations and overall room appearance. Develops plans and manages meeting and event production. Coordinates all event services in the evenings, including providing setup, operation and troubleshooting of an extensive array of audio-visual equipment. Secures and tests all equipment to ensure proper functionality. Supervises the physical setup of events and participates in the setup of the rooms. Assists with other building operations functions as needed. The position reports directly to and receives general supervision from the University Union Event Services Manager, Operations. The position also works closely with the Union Event Services office staff, the University Union contracted custodial services staff, student assistants, student Building Supervisors, and catering staff. The position supervises the work of Event Services event setup student assistants, student sound and light technicians, and the student Event Supervisors. The specific duties and responsibilities are as follows: Develops and supervises the physical room setup for meeting, conference, and event rooms in the University Union and The WELL. Provides supervision for student event setup staff placing all furnishings and equipment in the rooms. Works alongside student staff as needed, and ensures that all room setups are timely, accurate, complete, functional, neat, clean, and ready for customer use prior to each event. Assists with interviewing, hiring, training, scheduling, and evaluating student assistants. Provides specific feedback to the Event Services Manager, Operations on students' productivity and/or disciplinary problems. 3. Assigns and divides work among student assistants so that work is completed in an efficient and timely manner. Resolves questions and anticipates potential problems that may arise during the setup process, in a manner that assures the highest degree of customer satisfaction while adhering to established policies and procedures. Meets regularly with Event Services Reservations and Operations staff to coordinate customer needs and plan for future event setups. Provides regular communication with and feedback to the University Union Event Services Manager, Operations and Assistant Director, Event Services. Sets up . click apply for full job details
Description Summary: The Senior Marketing Specialist ("the Specialist") is responsible for leading coordination of marketing and communication activities for CHRISTUS entities and departments/initiatives as directed by the Senior Director of Strategic Marketing and Communications as part of the system strategic marketing and communications department's function. Specifically, the Senior Marketing Specialist is responsible for assisting with regional/entity marketing plan development and customer relationship management (CRM) program development which includes: coordination of system health campaigns or other branding/marketing messaging as needed for regional use, coordination with system ad agencies and graphic designers for campaign development and/or order form development, understanding CRM strategies for the deployment at the regional/entity level, identifying customer segments and engagement activities especially in terms of affinity groups and related specialized targets, utilizing third party contracted applications, assisting Director of CRM with regional/entity educational opportunities/meetings and coordination of plug-in products such as e-newsletters and printing production as needed, and serving as the primary department contact for Project Management of internal system department requests which includes, but not limited to: Human Resources, Wellness/Benefits, Diversity and Inclusion, Legal, Mission and Ethics, etc. The Specialist will possess the ability to manage outside vendors, ad agencies, graphic designers, production companies, printers and related contracted resources to meet deadline and budget requirements for projects. Coordination also involves teaming the right internal resources for project completion interfacing with others such as writing/communications, PR/social media, strategic planning, business development, legal, etc. The Specialist will serve as primary department contact for brand management including creation and maintenance of the CHRISTUS Brand Center (Identity Manager), maintaining brand standards and logo guidelines, processing name requests with region/entities and system Legal department, managing third party branding vendor relations and contracts, handling external signage requests/designs/capital requests, managing the CHRISTUS Store and all other duties related to identity management and third party vendor coordination. The Specialist will be the primary department contact for system special events as needed including Touchstone awards, Open Houses, charitable event participation, etc. This Specialist will possess a strong marketing strategy and communications background with the ability to assess the utilization of marketing resources including advertising, public relations, collateral materials, CRM, e-Marketing, sales activity, etc., to best utilize budget and meet pre-defined goals or return on investment levels. The Specialist will serve as a partner to regions/entities in their planning efforts supporting the use of system resources such as CRM third party data, e-Marketing offerings, design resources and similar components to help develop and implement their marketing plans and campaigns (especially related to growing profitable business and increasing sales). The Specialist will serve as an internal Project Manager to system departments for coordination of campaign needs, collateral material creation and production, and special projects assistance, working with all system department members including the areas of marketing, CRM, PR/social media, communications, etc., for project coordination. The Specialist will help coordinate agency involvement as needed, create promotional pieces/items and other printed materials to support these marketing efforts and events; and serve as a liaison to regional marketing leaders for their involvement in system Associate communication efforts as needed. The Senior Marketing Specialist will be in a position to interface daily with various publics and constituents, including senior leadership at the system and entity level, marketing professionals at all regional entities, ad agencies and design firms, board members, news media representatives, community and political leaders and the general public. The Specialist will be privy to and responsible for confidential corporate information, including strategic plans, financial information, risk management situations and patient information and should exercise professional judgment in relation to maintaining the confidentiality of such knowledge and information. Responsibilities: In cooperation with the System Director, plan and implement marketing campaigns, including working closely with the marketing/communications staffs and senior leaders at the regions, to assist in implementation of the campaigns Serve as an internal consultant to CHRISTUS regions and other system departments, preparing and assisting in the development, implementation, and measurement of strategic communications and marketing plans and tools In cooperation with the System Director, assist in developing the internal strategic communications plan for CHRISTUS Health, coordinating the writing, production and distribution of internal communications tools when needed In cooperation with the Senior Vice President and System Director of Public Affairs, assist with media relations, crisis communications and public relations activities as needed Working with the Senior Communications Specialist, assist with significant, on-going system department projects (for human resources/benefits/organization development/community health) on a limited basis that need communications plan development and implementation Assist the System Director in managing CHRISTUS Health's Customer Relationship Management (CRM) marketing database Provide regional creation and management of customer market research and message development, market segmentation studies, tracking and performance improvement measures, and other support services for various regions Supervise and coordinating the work of various freelance and contract support including photographers and graphic artists as needed for marketing and communication projects Requirements: Bachelor's Degree Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
09/05/2025
Full time
Description Summary: The Senior Marketing Specialist ("the Specialist") is responsible for leading coordination of marketing and communication activities for CHRISTUS entities and departments/initiatives as directed by the Senior Director of Strategic Marketing and Communications as part of the system strategic marketing and communications department's function. Specifically, the Senior Marketing Specialist is responsible for assisting with regional/entity marketing plan development and customer relationship management (CRM) program development which includes: coordination of system health campaigns or other branding/marketing messaging as needed for regional use, coordination with system ad agencies and graphic designers for campaign development and/or order form development, understanding CRM strategies for the deployment at the regional/entity level, identifying customer segments and engagement activities especially in terms of affinity groups and related specialized targets, utilizing third party contracted applications, assisting Director of CRM with regional/entity educational opportunities/meetings and coordination of plug-in products such as e-newsletters and printing production as needed, and serving as the primary department contact for Project Management of internal system department requests which includes, but not limited to: Human Resources, Wellness/Benefits, Diversity and Inclusion, Legal, Mission and Ethics, etc. The Specialist will possess the ability to manage outside vendors, ad agencies, graphic designers, production companies, printers and related contracted resources to meet deadline and budget requirements for projects. Coordination also involves teaming the right internal resources for project completion interfacing with others such as writing/communications, PR/social media, strategic planning, business development, legal, etc. The Specialist will serve as primary department contact for brand management including creation and maintenance of the CHRISTUS Brand Center (Identity Manager), maintaining brand standards and logo guidelines, processing name requests with region/entities and system Legal department, managing third party branding vendor relations and contracts, handling external signage requests/designs/capital requests, managing the CHRISTUS Store and all other duties related to identity management and third party vendor coordination. The Specialist will be the primary department contact for system special events as needed including Touchstone awards, Open Houses, charitable event participation, etc. This Specialist will possess a strong marketing strategy and communications background with the ability to assess the utilization of marketing resources including advertising, public relations, collateral materials, CRM, e-Marketing, sales activity, etc., to best utilize budget and meet pre-defined goals or return on investment levels. The Specialist will serve as a partner to regions/entities in their planning efforts supporting the use of system resources such as CRM third party data, e-Marketing offerings, design resources and similar components to help develop and implement their marketing plans and campaigns (especially related to growing profitable business and increasing sales). The Specialist will serve as an internal Project Manager to system departments for coordination of campaign needs, collateral material creation and production, and special projects assistance, working with all system department members including the areas of marketing, CRM, PR/social media, communications, etc., for project coordination. The Specialist will help coordinate agency involvement as needed, create promotional pieces/items and other printed materials to support these marketing efforts and events; and serve as a liaison to regional marketing leaders for their involvement in system Associate communication efforts as needed. The Senior Marketing Specialist will be in a position to interface daily with various publics and constituents, including senior leadership at the system and entity level, marketing professionals at all regional entities, ad agencies and design firms, board members, news media representatives, community and political leaders and the general public. The Specialist will be privy to and responsible for confidential corporate information, including strategic plans, financial information, risk management situations and patient information and should exercise professional judgment in relation to maintaining the confidentiality of such knowledge and information. Responsibilities: In cooperation with the System Director, plan and implement marketing campaigns, including working closely with the marketing/communications staffs and senior leaders at the regions, to assist in implementation of the campaigns Serve as an internal consultant to CHRISTUS regions and other system departments, preparing and assisting in the development, implementation, and measurement of strategic communications and marketing plans and tools In cooperation with the System Director, assist in developing the internal strategic communications plan for CHRISTUS Health, coordinating the writing, production and distribution of internal communications tools when needed In cooperation with the Senior Vice President and System Director of Public Affairs, assist with media relations, crisis communications and public relations activities as needed Working with the Senior Communications Specialist, assist with significant, on-going system department projects (for human resources/benefits/organization development/community health) on a limited basis that need communications plan development and implementation Assist the System Director in managing CHRISTUS Health's Customer Relationship Management (CRM) marketing database Provide regional creation and management of customer market research and message development, market segmentation studies, tracking and performance improvement measures, and other support services for various regions Supervise and coordinating the work of various freelance and contract support including photographers and graphic artists as needed for marketing and communication projects Requirements: Bachelor's Degree Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
National Radio Astronomy Observatory
Socorro, New Mexico
National Radio Astronomy Observatory Title: Development Director (89) Location: Santa Fe, NM, USA• NRAO Albuquerque Office, 800 Bradbury Dr SE Ste 235, ALBUQUERQUE, New Mexico, United States of America• NRAO Array Operations Center, PO Box 0, SOCORRO, New Mexico, United States of America Requisition Number: 89 Job Family: Advancement Pay Type: Salary Required Education: ADM Position Description: Position Summary Associated Universities, Inc. (AUI) manages the National Radio Astronomy Observatory (NRAO), an exciting and prestigious research facility that plays a vital role in the study of the universe. The Observatory operates a variety of radio telescopes that span the globe, including the famous Very Large Array (VLA) in New Mexico, the Green Bank Telescope in West Virginia, and the Atacama Large Millimeter/submillimeter Array (ALMA) in Chile. These telescopes are among the most advanced in the world, allowing astronomers to explore the universe in unprecedented detail. AUI is currently seeking a Development Director for NRAO. The Development Director will focus on planning, managing, and coordinating all fundraising activities including: the major gifts program, annual fund, planned giving, special events, and capital campaigns. The Director works closely with the NRAO Director and the Assistant Director for Education and Public Outreach in all development and fund-raising endeavors. A major project underway is a capital campaign to reinvent our existing visitor's center as a modern interpretive center, to better serve our many visitors and enhance an understanding of the Observatory's work. This position is funded by AUI Corporate support. The position will be based in New Mexico, Santa Fe, Albuquerque or Socorro. What You Will be Doing Key responsibilities will include, but are not limited to: Work closely with the AUI President and the NRAO Director to establish annual fund-raising goals. Develop, plan, manage, and coordinate all fundraising program activities, including but not limited to: major gifts program, annual fund, planned giving, special events, membership programs, and capital campaigns, to meet annual goals. Identify and evaluate giving potential of prospects; develop cultivation and solicitation strategies. Actively solicit, cultivate, qualify a portfolio of giving prospects (individual and corporate donors) and strategically manage relationships through face-to-face visits and bringing gift solicitations to closure. Provides advice on specific devices for giving, both current and deferred, to maximize gift and tax benefits. Work proactively to ensure successful prospect and pipeline management. Responsible for effective prospect tracking, record keeping, reporting and administration aligned with established metrics and periodic reporting requirements. Build relationships with community stakeholders to advance the mission and fundraising goals of the organization. Schedule and arrange on-site and off-site meetings and cultivation/recognition events such as research presentations, center dedications, cultivation and stewardship visits with organization leaders and the major gift donors and prospects; develop agendas and coordinate the participation of leaders and volunteers. Craft development communication to promote the organization to its donors and maximize public awareness of the fundraising activities of the organization. Prepare and direct preparation of leadership, principal and major gift proposals, solicitation letters, and other cultivation materials and stewardship information for major gift prospects and donors. Identify, enlist, motivate, guide, and support volunteers for participation in major solicitations. Prepare and deliver presentations as they relate to fundraising. Provide education and training to staff and volunteer about the dynamics of fundraising and foster an understanding of philanthropy within the organization. Coordinate the design, printing and distribution of marketing and communication materials for development efforts that are synergistic with other organizational communications (press releases, social media and website). Work with consultants as needed in prospect research. Work Environment The Development Director will work with a high degree of independence. While performing the duties of this job, the employee typically sits at a desk, uses a personal computer, telephone, photocopier, scanner, facsimile, and other standard office equipment. Required to travel to AUI headquarters in Washington DC and the NRAO sites and facilities. Who You Are: You have a bachelor's degree in in communication, business administration, or related field. You have five years of progressive fundraising experience with some experience in major gift fundraising. While not required, you may be a Certified Fund Raising Executive (CFRE) Competency Summary Must have knowledge and experience in fundraising techniques, particularly major gift fundraising. Experience with or interest in science, engineering, mathematics and education highly preferred. Knowledge of federal and state legislation affecting charities. Knowledge of special events planning and management. Knowledge of the management of volunteer resources. Strong personal ethics to ensure own behavior and the behavior of other are consistent with these standards and aligns with the values of the organization. High level of competency in Microsoft software products and web-based systems, such as visio and Sharepoint. Excellent written, interpersonal, and verbal communication skills. Possess the skills to work with and motivate staff and volunteers. Additional Requirement Must be able to travel extensively. Total Rewards: Associated Universities, Inc. (AUI) offers a comprehensive total rewards package for this position, subject to eligibility requirements. We are committed to serving our employees and their families with an extensive and competitive compensation and benefits package that supports our employees' overall well-being and career growth. Compensation AUI strives to attract and retain dedicated, highly qualified, competent, and motivated employees by offering competitive compensation and recognition for performance. Factors which may affect starting pay within this range may include: education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions. Benefits: AUI's benefits package addresses the needs of employees and their families with most benefits beginning on the first day of employment. AUI provides excellent paid time off (13 holidays, annual accrual of up to 24 vacation days and 15 sick days, additional time off for doctor/dentist visits, and 8 weeks of paid parental leave). Medical, dental and vision plans are effective on the first day of employment. AUI's retirement benefit contributes an amount equal to 10 percent of a qualified participant's base pay with no required employee contribution; we also offer an optional supplemental, tax-deferred plan for employee retirement contributions. Application Instructions: Select the "Apply Now" button. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position Equal Opportunity Employer Statement: AUI is an equal opportunity employer. To view our complete statement, please visit . If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to . PM20 PI98ca6883d6bc-8623
09/05/2025
Full time
National Radio Astronomy Observatory Title: Development Director (89) Location: Santa Fe, NM, USA• NRAO Albuquerque Office, 800 Bradbury Dr SE Ste 235, ALBUQUERQUE, New Mexico, United States of America• NRAO Array Operations Center, PO Box 0, SOCORRO, New Mexico, United States of America Requisition Number: 89 Job Family: Advancement Pay Type: Salary Required Education: ADM Position Description: Position Summary Associated Universities, Inc. (AUI) manages the National Radio Astronomy Observatory (NRAO), an exciting and prestigious research facility that plays a vital role in the study of the universe. The Observatory operates a variety of radio telescopes that span the globe, including the famous Very Large Array (VLA) in New Mexico, the Green Bank Telescope in West Virginia, and the Atacama Large Millimeter/submillimeter Array (ALMA) in Chile. These telescopes are among the most advanced in the world, allowing astronomers to explore the universe in unprecedented detail. AUI is currently seeking a Development Director for NRAO. The Development Director will focus on planning, managing, and coordinating all fundraising activities including: the major gifts program, annual fund, planned giving, special events, and capital campaigns. The Director works closely with the NRAO Director and the Assistant Director for Education and Public Outreach in all development and fund-raising endeavors. A major project underway is a capital campaign to reinvent our existing visitor's center as a modern interpretive center, to better serve our many visitors and enhance an understanding of the Observatory's work. This position is funded by AUI Corporate support. The position will be based in New Mexico, Santa Fe, Albuquerque or Socorro. What You Will be Doing Key responsibilities will include, but are not limited to: Work closely with the AUI President and the NRAO Director to establish annual fund-raising goals. Develop, plan, manage, and coordinate all fundraising program activities, including but not limited to: major gifts program, annual fund, planned giving, special events, membership programs, and capital campaigns, to meet annual goals. Identify and evaluate giving potential of prospects; develop cultivation and solicitation strategies. Actively solicit, cultivate, qualify a portfolio of giving prospects (individual and corporate donors) and strategically manage relationships through face-to-face visits and bringing gift solicitations to closure. Provides advice on specific devices for giving, both current and deferred, to maximize gift and tax benefits. Work proactively to ensure successful prospect and pipeline management. Responsible for effective prospect tracking, record keeping, reporting and administration aligned with established metrics and periodic reporting requirements. Build relationships with community stakeholders to advance the mission and fundraising goals of the organization. Schedule and arrange on-site and off-site meetings and cultivation/recognition events such as research presentations, center dedications, cultivation and stewardship visits with organization leaders and the major gift donors and prospects; develop agendas and coordinate the participation of leaders and volunteers. Craft development communication to promote the organization to its donors and maximize public awareness of the fundraising activities of the organization. Prepare and direct preparation of leadership, principal and major gift proposals, solicitation letters, and other cultivation materials and stewardship information for major gift prospects and donors. Identify, enlist, motivate, guide, and support volunteers for participation in major solicitations. Prepare and deliver presentations as they relate to fundraising. Provide education and training to staff and volunteer about the dynamics of fundraising and foster an understanding of philanthropy within the organization. Coordinate the design, printing and distribution of marketing and communication materials for development efforts that are synergistic with other organizational communications (press releases, social media and website). Work with consultants as needed in prospect research. Work Environment The Development Director will work with a high degree of independence. While performing the duties of this job, the employee typically sits at a desk, uses a personal computer, telephone, photocopier, scanner, facsimile, and other standard office equipment. Required to travel to AUI headquarters in Washington DC and the NRAO sites and facilities. Who You Are: You have a bachelor's degree in in communication, business administration, or related field. You have five years of progressive fundraising experience with some experience in major gift fundraising. While not required, you may be a Certified Fund Raising Executive (CFRE) Competency Summary Must have knowledge and experience in fundraising techniques, particularly major gift fundraising. Experience with or interest in science, engineering, mathematics and education highly preferred. Knowledge of federal and state legislation affecting charities. Knowledge of special events planning and management. Knowledge of the management of volunteer resources. Strong personal ethics to ensure own behavior and the behavior of other are consistent with these standards and aligns with the values of the organization. High level of competency in Microsoft software products and web-based systems, such as visio and Sharepoint. Excellent written, interpersonal, and verbal communication skills. Possess the skills to work with and motivate staff and volunteers. Additional Requirement Must be able to travel extensively. Total Rewards: Associated Universities, Inc. (AUI) offers a comprehensive total rewards package for this position, subject to eligibility requirements. We are committed to serving our employees and their families with an extensive and competitive compensation and benefits package that supports our employees' overall well-being and career growth. Compensation AUI strives to attract and retain dedicated, highly qualified, competent, and motivated employees by offering competitive compensation and recognition for performance. Factors which may affect starting pay within this range may include: education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions. Benefits: AUI's benefits package addresses the needs of employees and their families with most benefits beginning on the first day of employment. AUI provides excellent paid time off (13 holidays, annual accrual of up to 24 vacation days and 15 sick days, additional time off for doctor/dentist visits, and 8 weeks of paid parental leave). Medical, dental and vision plans are effective on the first day of employment. AUI's retirement benefit contributes an amount equal to 10 percent of a qualified participant's base pay with no required employee contribution; we also offer an optional supplemental, tax-deferred plan for employee retirement contributions. Application Instructions: Select the "Apply Now" button. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position Equal Opportunity Employer Statement: AUI is an equal opportunity employer. To view our complete statement, please visit . If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to . PM20 PI98ca6883d6bc-8623
US Job Description Firm Information Reed Smith is a dynamic international law firm dedicated to helping clients move their businesses forward. With an inclusive culture and innovative mindset, we deliver smarter, more creative legal services that drive better outcomes for our clients. Our deep industry knowledge, long-standing relationships and collaborative structure make us the go-to partner for complex disputes, transactions and regulatory matters. Our team of 3,000 people (including more than 1,600 lawyers) across more than 30 offices in the United States, Europe, the Middle East and Asia, operate as one global partnership to drive progress for our clients, for ourselves and for our communities. Position Summary The Business Development Assistant is a detail-oriented and motivated self-starter who provides critical support to the US Corporate practice group's business development and marketing initiatives. This role is integral to enhancing the firm's profile, strengthening client relationships, and ensuring the smooth execution of business development activities. The Assistant will work closely with the US Corporate BD team, collaborating with colleagues across the firm and supporting a wide range of projects, campaigns, and events. This role requires strong organizational skills, proficiency with technology, and the ability to manage multiple tasks in a fast-paced environment. Job Duties and Responsibilities Data Management and Reporting Log and track pitch opportunities, client interactions, and other business development activities in the firm's CRM system. Maintain and update the experience database, including tagging and categorizing attorney experience and matter information. Track and manage RSVPs for events, webinars, and client programs, ensuring accurate attendee records and follow-up. Assist with the collection, entry, and maintenance of client and prospect data to support business development initiatives and reporting. Content and Workflow Support Assist with the preparation, editing, and proofing of pitches, proposals, presentations, and other client-facing materials to ensure accuracy and consistency. Process attorney bio updates, coordinating with attorneys and relevant teams to ensure timely and accurate publication on the firm's website and internal platforms. Manage workflow requests to design, client intelligence, and other support teams, ensuring timely completion and clear communication of project requirements. Support the collation and distribution of internal newsletters and other communications to promote the group's capabilities and successes. Event and Campaign Coordination Support the planning and execution of webinars, in-person events, and sponsorships, including drafting invitations, tracking RSVPs, preparing event collateral, and providing on-site or virtual support as needed. Assist with the submission process for legal directories, awards, and other recognition programs, maintaining repositories of accolades and supporting documentation. Help ensure the group's social media and website content is current and aligned with business development objectives. Administrative and Team Support Develop strong working relationships with the BD team and other internal stakeholders, maintaining a high level of day-to-day interaction. Assist in the development of agendas and presentations for practice group meetings; prepare and circulate meeting summaries and action items. Support budget tracking for events, sponsorships, and other business development activities, including processing invoices and expense reports. Perform other duties as assigned to support the business development function. Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: College degree preferred. Experience: 0-2 years of experience in a marketing or customer-service related field. Previous marketing, public relations, events or media experience a plus, as well as an interest in and ability to understand the legal business environment, including industry terminology. Skills: Strong computer skills, including proficiency in Microsoft Office Suite software. Technologically savvy and able to quickly learn new database systems. Extremely detail-oriented, with ability to independently manage multiple tasks. Able to demonstrate a high degree of poise and professionalism when interacting with internal and external contacts. Comfortable establishing effective firmwide working relationships with individuals at all levels. Possess, and be willing to continue to develop, strong organizational, project management and problem solving skills. Able to work independently as well as part of a team, and be flexible in approach. Exceptional organizational and time management skills. Exceptional organizational and time management skills. Other Supervisory Responsibilities: None. Equipment To Be Used: Personal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, etc. Essential Job Functions: Ability to work effectively in a fast-paced environment. Ability to grasp and apply new ideas. Ability to communicate with various personalities at all levels. Ability to utilize technology, including computers and telecommunications devices. Ability to sit for prolonged periods, intense eye usage and finger, hand and wrist dexterity associated with prolonged computer use. Must be able to travel to on-site event locations as required. Must work in office as required. Working Conditions: You will be required to work in the office at minimum 3 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay Ranges: This represents the presently-anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. This is a non-exempt position. For Chicago, the hourly wage range is $28.85 to $32.69, with an estimated annual compensation range of $60,000 to $68,000 based on expected hours. Employee Benefits Overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) College Savings Plan Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.
09/05/2025
Full time
US Job Description Firm Information Reed Smith is a dynamic international law firm dedicated to helping clients move their businesses forward. With an inclusive culture and innovative mindset, we deliver smarter, more creative legal services that drive better outcomes for our clients. Our deep industry knowledge, long-standing relationships and collaborative structure make us the go-to partner for complex disputes, transactions and regulatory matters. Our team of 3,000 people (including more than 1,600 lawyers) across more than 30 offices in the United States, Europe, the Middle East and Asia, operate as one global partnership to drive progress for our clients, for ourselves and for our communities. Position Summary The Business Development Assistant is a detail-oriented and motivated self-starter who provides critical support to the US Corporate practice group's business development and marketing initiatives. This role is integral to enhancing the firm's profile, strengthening client relationships, and ensuring the smooth execution of business development activities. The Assistant will work closely with the US Corporate BD team, collaborating with colleagues across the firm and supporting a wide range of projects, campaigns, and events. This role requires strong organizational skills, proficiency with technology, and the ability to manage multiple tasks in a fast-paced environment. Job Duties and Responsibilities Data Management and Reporting Log and track pitch opportunities, client interactions, and other business development activities in the firm's CRM system. Maintain and update the experience database, including tagging and categorizing attorney experience and matter information. Track and manage RSVPs for events, webinars, and client programs, ensuring accurate attendee records and follow-up. Assist with the collection, entry, and maintenance of client and prospect data to support business development initiatives and reporting. Content and Workflow Support Assist with the preparation, editing, and proofing of pitches, proposals, presentations, and other client-facing materials to ensure accuracy and consistency. Process attorney bio updates, coordinating with attorneys and relevant teams to ensure timely and accurate publication on the firm's website and internal platforms. Manage workflow requests to design, client intelligence, and other support teams, ensuring timely completion and clear communication of project requirements. Support the collation and distribution of internal newsletters and other communications to promote the group's capabilities and successes. Event and Campaign Coordination Support the planning and execution of webinars, in-person events, and sponsorships, including drafting invitations, tracking RSVPs, preparing event collateral, and providing on-site or virtual support as needed. Assist with the submission process for legal directories, awards, and other recognition programs, maintaining repositories of accolades and supporting documentation. Help ensure the group's social media and website content is current and aligned with business development objectives. Administrative and Team Support Develop strong working relationships with the BD team and other internal stakeholders, maintaining a high level of day-to-day interaction. Assist in the development of agendas and presentations for practice group meetings; prepare and circulate meeting summaries and action items. Support budget tracking for events, sponsorships, and other business development activities, including processing invoices and expense reports. Perform other duties as assigned to support the business development function. Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: College degree preferred. Experience: 0-2 years of experience in a marketing or customer-service related field. Previous marketing, public relations, events or media experience a plus, as well as an interest in and ability to understand the legal business environment, including industry terminology. Skills: Strong computer skills, including proficiency in Microsoft Office Suite software. Technologically savvy and able to quickly learn new database systems. Extremely detail-oriented, with ability to independently manage multiple tasks. Able to demonstrate a high degree of poise and professionalism when interacting with internal and external contacts. Comfortable establishing effective firmwide working relationships with individuals at all levels. Possess, and be willing to continue to develop, strong organizational, project management and problem solving skills. Able to work independently as well as part of a team, and be flexible in approach. Exceptional organizational and time management skills. Exceptional organizational and time management skills. Other Supervisory Responsibilities: None. Equipment To Be Used: Personal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, etc. Essential Job Functions: Ability to work effectively in a fast-paced environment. Ability to grasp and apply new ideas. Ability to communicate with various personalities at all levels. Ability to utilize technology, including computers and telecommunications devices. Ability to sit for prolonged periods, intense eye usage and finger, hand and wrist dexterity associated with prolonged computer use. Must be able to travel to on-site event locations as required. Must work in office as required. Working Conditions: You will be required to work in the office at minimum 3 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay Ranges: This represents the presently-anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. This is a non-exempt position. For Chicago, the hourly wage range is $28.85 to $32.69, with an estimated annual compensation range of $60,000 to $68,000 based on expected hours. Employee Benefits Overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) College Savings Plan Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.
Description Summary: The Enterprise Backup Engineer I - (EBE I) is a strategic position providing technical skill and expertise in the areas of Enterprise Data Protection; to include Data Storage, Data Backup, System Backup, Data Security, System/Data Backup Recovery and Disaster Recovery. The EBE I will develop strategies and plans for the full life cycle management of server systems backups and system data. The EBE I is responsible for design, install, maintenance, availability, capacity planning and monitoring of critical backup systems, maintaining compliance and data retention policies and other related backup components. The EBE I will administer solutions based on business requirements and knowledge of appropriate systems and system software. The EBE I must possess knowledge and leadership in emerging backup and data protection strategies and technologies such as; IT business continuity, replication, encryption, de-duplication, virtual tape, backup software, cloud backup solutions and Disaster Recovery. The EBE I also maintains documentation detailing current state of the enterprise backup environment. Day to day activities include backup configuration, backup agent deployment, file recovery, data recovery, system recovery, monitoring and management of backup environment, performance tuning, problem solving, capacity planning, scripting for automating of tasks, data movement, software configurations, product evaluation, and addressing compatibility issues. The position also works as part of a cross-functional team that deals with the full spectrum of technology and will fulfill the role of third level support for backup technologies, providing training and direction to other technical staff that perform the bulk of the first and second level support tasks. Responsibilities: Strategy & Planning - Coordinates the future state of the backup environment for CHRISTUS information management. Works with peers and leaders to define system standards. Assist in designing backup solutions that meet the information system vision and strategy of the organization; plans, prioritizes, and manages projects, service requests, and routine assignments. System Engineering - Assist in analysis of backup configurations for critical corporate resources; evaluates changes and additions for proposed system acquisitions and provides critical input to the decision-making process relative to integration, operations, cost, resource requirements, and maintenance; develops plans and recommendations to improve the performance and efficiency of the backup environment; addresses all aspects including hardware, software, outside services, etc.; prevents unplanned disruptions, especially of critical systems. System Integration - Integrates backup components, subsystems, and facilities into the existing technical environment; assesses storage systems interoperability, replication, operational recoverability and impact on other systems; installs, configures, and verifies the operation of storage network components; maintains or improves integration and operation of systems relative to the overall environment; leads or participates as team member in cross-system projects. System Management - Implements and oversees a proactive process to collect and report data and statistics on the storage environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release using vendor-supplied updates and patches; performs research and testing to verify impact of installing all updates; coordinates vendor support and ensures relationship is never jeopardized; monitors performance of all assigned systems, responds to reports of slow or erratic performance; control of all aspects of the storage network; provides training to IM associates and clients as needed Training & Certification - Maintains in-depth knowledge and current certification in backup technologies including but not limited to; Dell/EMC Data Protection Suite, Veritas, Netbackup, BackupExec, IBM Spectrum Protect, Rubrik or other enterprise backup solutions. Performs other duties as assigned. Requirements: Education/Skills Bachelor's degree in Computer Science, Engineering, Math or related field or equivalent experience (3 years) required. Intermediate technical knowledge of NAS, DAS, SAN and Object Storage. Technical experience with backup solutions and architecture including administration, configuration and troubleshooting of EMC Networker Applications and Data Domain/Quantum hardware. Experience with VMware or Microsoft Hyper-V virtualization technologies. Experience with maintaining a tiered storage and backup environment. Experience in Cloud Storage Technologies. Experience in Virtual Tape Library Management. Knowledge of Disaster Recovery policies and procedures. Hardware/Software experience with one or more of the following models is required: EMC Data Domain, EMC Isilon, Quantum Tape Libraries NDMP Backup Virtual Tape Libraries HP Storage product lines Knowledge of local and wide area networking on multiple platforms: Windows, Unix, Linux and VMware, Microsoft Hyper-V; network protocols and routing; network, server, and host operating systems; IP networking, Active Directory/LDAP, internet and intranet technologies; email, groupware, office automation and collaboration technologies; Windows desktop OS; server hardware, software, and administration. Experience A total of three (3) years of experience in large corporate systems environment with a wide variety of Information Management systems, networks and technologies required. Minimum of two (2) years of experience with Backup Administration, Backup Configuration. Prior experience in a health care systems environment is a plus. Licenses, Registrations, or Certifications: One or more of the following storage networking certifications recommended: EMC Certified Professional/Engineer, Microsoft Certification, Veritas NetBackup, HP Data Protector, Symantec, Veeam, Tivoli Storage Manager, SNIA or equivalent. Work Type: Full Time
09/05/2025
Full time
Description Summary: The Enterprise Backup Engineer I - (EBE I) is a strategic position providing technical skill and expertise in the areas of Enterprise Data Protection; to include Data Storage, Data Backup, System Backup, Data Security, System/Data Backup Recovery and Disaster Recovery. The EBE I will develop strategies and plans for the full life cycle management of server systems backups and system data. The EBE I is responsible for design, install, maintenance, availability, capacity planning and monitoring of critical backup systems, maintaining compliance and data retention policies and other related backup components. The EBE I will administer solutions based on business requirements and knowledge of appropriate systems and system software. The EBE I must possess knowledge and leadership in emerging backup and data protection strategies and technologies such as; IT business continuity, replication, encryption, de-duplication, virtual tape, backup software, cloud backup solutions and Disaster Recovery. The EBE I also maintains documentation detailing current state of the enterprise backup environment. Day to day activities include backup configuration, backup agent deployment, file recovery, data recovery, system recovery, monitoring and management of backup environment, performance tuning, problem solving, capacity planning, scripting for automating of tasks, data movement, software configurations, product evaluation, and addressing compatibility issues. The position also works as part of a cross-functional team that deals with the full spectrum of technology and will fulfill the role of third level support for backup technologies, providing training and direction to other technical staff that perform the bulk of the first and second level support tasks. Responsibilities: Strategy & Planning - Coordinates the future state of the backup environment for CHRISTUS information management. Works with peers and leaders to define system standards. Assist in designing backup solutions that meet the information system vision and strategy of the organization; plans, prioritizes, and manages projects, service requests, and routine assignments. System Engineering - Assist in analysis of backup configurations for critical corporate resources; evaluates changes and additions for proposed system acquisitions and provides critical input to the decision-making process relative to integration, operations, cost, resource requirements, and maintenance; develops plans and recommendations to improve the performance and efficiency of the backup environment; addresses all aspects including hardware, software, outside services, etc.; prevents unplanned disruptions, especially of critical systems. System Integration - Integrates backup components, subsystems, and facilities into the existing technical environment; assesses storage systems interoperability, replication, operational recoverability and impact on other systems; installs, configures, and verifies the operation of storage network components; maintains or improves integration and operation of systems relative to the overall environment; leads or participates as team member in cross-system projects. System Management - Implements and oversees a proactive process to collect and report data and statistics on the storage environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release using vendor-supplied updates and patches; performs research and testing to verify impact of installing all updates; coordinates vendor support and ensures relationship is never jeopardized; monitors performance of all assigned systems, responds to reports of slow or erratic performance; control of all aspects of the storage network; provides training to IM associates and clients as needed Training & Certification - Maintains in-depth knowledge and current certification in backup technologies including but not limited to; Dell/EMC Data Protection Suite, Veritas, Netbackup, BackupExec, IBM Spectrum Protect, Rubrik or other enterprise backup solutions. Performs other duties as assigned. Requirements: Education/Skills Bachelor's degree in Computer Science, Engineering, Math or related field or equivalent experience (3 years) required. Intermediate technical knowledge of NAS, DAS, SAN and Object Storage. Technical experience with backup solutions and architecture including administration, configuration and troubleshooting of EMC Networker Applications and Data Domain/Quantum hardware. Experience with VMware or Microsoft Hyper-V virtualization technologies. Experience with maintaining a tiered storage and backup environment. Experience in Cloud Storage Technologies. Experience in Virtual Tape Library Management. Knowledge of Disaster Recovery policies and procedures. Hardware/Software experience with one or more of the following models is required: EMC Data Domain, EMC Isilon, Quantum Tape Libraries NDMP Backup Virtual Tape Libraries HP Storage product lines Knowledge of local and wide area networking on multiple platforms: Windows, Unix, Linux and VMware, Microsoft Hyper-V; network protocols and routing; network, server, and host operating systems; IP networking, Active Directory/LDAP, internet and intranet technologies; email, groupware, office automation and collaboration technologies; Windows desktop OS; server hardware, software, and administration. Experience A total of three (3) years of experience in large corporate systems environment with a wide variety of Information Management systems, networks and technologies required. Minimum of two (2) years of experience with Backup Administration, Backup Configuration. Prior experience in a health care systems environment is a plus. Licenses, Registrations, or Certifications: One or more of the following storage networking certifications recommended: EMC Certified Professional/Engineer, Microsoft Certification, Veritas NetBackup, HP Data Protector, Symantec, Veeam, Tivoli Storage Manager, SNIA or equivalent. Work Type: Full Time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. The work schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00PM Local Time and any hours worked on Saturday or Sunday. After six months in-office, you'll have the opportunity to work offsite 2 days per week. The actual onsite days are settled between each employee and their manager. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam and obtain license before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting in September, October, November we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment. Our Insurance Customer Service Representatives in our 1 Norterra Drive, Phoenix, AZ location will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. USAA offers Phoenix employees who reside in designated service zones, a fully subsidized, reliable, safe, and employee-centric transportation solution. The service zone includes all areas connecting to Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale. This convenient service will transport employees from a designated park & ride location to the Phoenix Campus. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines of insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states. Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs. Use available tools and resources to support members with some assistance. Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/05/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. The work schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00PM Local Time and any hours worked on Saturday or Sunday. After six months in-office, you'll have the opportunity to work offsite 2 days per week. The actual onsite days are settled between each employee and their manager. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam and obtain license before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting in September, October, November we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment. Our Insurance Customer Service Representatives in our 1 Norterra Drive, Phoenix, AZ location will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. USAA offers Phoenix employees who reside in designated service zones, a fully subsidized, reliable, safe, and employee-centric transportation solution. The service zone includes all areas connecting to Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale. This convenient service will transport employees from a designated park & ride location to the Phoenix Campus. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines of insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states. Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs. Use available tools and resources to support members with some assistance. Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. The work schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00PM Local Time and any hours worked on Saturday or Sunday. After six months in-office, you'll have the opportunity to work offsite 2 days per week. The actual onsite days are settled between each employee and their manager. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam and obtain license before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting in September, October, November we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment. Our Insurance Customer Service Representatives in our 1 Norterra Drive, Phoenix, AZ location will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. USAA offers Phoenix employees who reside in designated service zones, a fully subsidized, reliable, safe, and employee-centric transportation solution. The service zone includes all areas connecting to Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale. This convenient service will transport employees from a designated park & ride location to the Phoenix Campus. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines of insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states. Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs. Use available tools and resources to support members with some assistance. Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/05/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. The work schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00PM Local Time and any hours worked on Saturday or Sunday. After six months in-office, you'll have the opportunity to work offsite 2 days per week. The actual onsite days are settled between each employee and their manager. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam and obtain license before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting in September, October, November we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment. Our Insurance Customer Service Representatives in our 1 Norterra Drive, Phoenix, AZ location will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. USAA offers Phoenix employees who reside in designated service zones, a fully subsidized, reliable, safe, and employee-centric transportation solution. The service zone includes all areas connecting to Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale. This convenient service will transport employees from a designated park & ride location to the Phoenix Campus. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines of insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states. Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs. Use available tools and resources to support members with some assistance. Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. The work schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00PM Local Time and any hours worked on Saturday or Sunday. After six months in-office, you'll have the opportunity to work offsite 2 days per week. The actual onsite days are settled between each employee and their manager. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam and obtain license before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting in September, October, November we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment. Our Insurance Customer Service Representatives in our 1 Norterra Drive, Phoenix, AZ location will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. USAA offers Phoenix employees who reside in designated service zones, a fully subsidized, reliable, safe, and employee-centric transportation solution. The service zone includes all areas connecting to Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale. This convenient service will transport employees from a designated park & ride location to the Phoenix Campus. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines of insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states. Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs. Use available tools and resources to support members with some assistance. Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/05/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. The work schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00PM Local Time and any hours worked on Saturday or Sunday. After six months in-office, you'll have the opportunity to work offsite 2 days per week. The actual onsite days are settled between each employee and their manager. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam and obtain license before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting in September, October, November we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment. Our Insurance Customer Service Representatives in our 1 Norterra Drive, Phoenix, AZ location will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. USAA offers Phoenix employees who reside in designated service zones, a fully subsidized, reliable, safe, and employee-centric transportation solution. The service zone includes all areas connecting to Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale. This convenient service will transport employees from a designated park & ride location to the Phoenix Campus. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines of insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states. Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs. Use available tools and resources to support members with some assistance. Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
