Summary Position Summary: Under the direction of the Patient Access Manager, Supervisor, or Lead, the Patient Access Services Representative plays a vital role in ensuring a positive patient experience. This position is responsible for registering inpatients, outpatients, and emergency room patients by conducting professional interviews to gather demographic, financial, and biographical information. The representative will also handle cashiering responsibilities, including collecting co-pays in the Emergency Department, estimated service costs in outpatient areas, and payments on existing accounts. Additionally, this role involves answering patient inquiries related to cost estimates and balances, offering payment options, and assisting with financial clearance when necessary. Delivering excellent customer service and adhering to PH Standards of Behavior are essential aspects of this role. Education Requirements: High school diploma or GED required. Coursework or knowledge in Medical Terminology is preferred. Licensure/Certification: CPR certification required within 30 days of hire (applicable only to assignments at Whitley or Warsaw locations). Experience: Minimum of two years clerical experience. Proficient in Microsoft Windows and general computer applications. At least two years of customer service experience required. Additional Qualifications: Excellent verbal and written communication skills. Must attend a mandatory 5-week Patient Access Services training program. A passing score of 90% or higher is required. Applicants scoring between 80%-89% may retake the test once. Strong multitasking and critical thinking skills with the ability to work independently. Key Competencies: Professional demeanor with a focus on service excellence. Attention to detail and accuracy in data entry. Ability to handle confidential information with discretion. Adaptability in a fast-paced, patient-centered environment.
09/10/2025
Full time
Summary Position Summary: Under the direction of the Patient Access Manager, Supervisor, or Lead, the Patient Access Services Representative plays a vital role in ensuring a positive patient experience. This position is responsible for registering inpatients, outpatients, and emergency room patients by conducting professional interviews to gather demographic, financial, and biographical information. The representative will also handle cashiering responsibilities, including collecting co-pays in the Emergency Department, estimated service costs in outpatient areas, and payments on existing accounts. Additionally, this role involves answering patient inquiries related to cost estimates and balances, offering payment options, and assisting with financial clearance when necessary. Delivering excellent customer service and adhering to PH Standards of Behavior are essential aspects of this role. Education Requirements: High school diploma or GED required. Coursework or knowledge in Medical Terminology is preferred. Licensure/Certification: CPR certification required within 30 days of hire (applicable only to assignments at Whitley or Warsaw locations). Experience: Minimum of two years clerical experience. Proficient in Microsoft Windows and general computer applications. At least two years of customer service experience required. Additional Qualifications: Excellent verbal and written communication skills. Must attend a mandatory 5-week Patient Access Services training program. A passing score of 90% or higher is required. Applicants scoring between 80%-89% may retake the test once. Strong multitasking and critical thinking skills with the ability to work independently. Key Competencies: Professional demeanor with a focus on service excellence. Attention to detail and accuracy in data entry. Ability to handle confidential information with discretion. Adaptability in a fast-paced, patient-centered environment.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/10/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Leisure Village West Association
Manchester Township, New Jersey
Description: Basic Functions: Manages and directs all aspects of the maintenance and upkeep of all turf areas in the Village, as well as the upkeep and maintenance of roads, sidewalks, curbs, golf courses and ornamental shrubs and trees. Other Relationships: Continuing relationships with residents, association personnel, association club officials, union representatives, Manchester Police Dept., MUA, vendors, contractors, Board of Trustees, Community Manager. Job Duties and Responsibilities: Recommends to the Community Manager new and innovative methods to improve the overall effectiveness of operations. This involves individual initiative as well as keeping in touch with developments in similar organizations and with developments in the fields of management practices and new equipment. Monitors, on a continuing basis, all aspects of the work being performed by the entire organization to ensure that established policies and practices are being followed and that all steps necessary are taken to ensure the most efficient and effective operation of the organization. Recommends to the Community Manager new or modified policies necessary to maintain or improve the efficiency and the quality of resident services. Participates in the modification and improvement of internal operations and control practices and procedures. Participates in and gives guidance and direction to the development and operation of employee training and development programs. Reviews and approves payroll data before it is submitted to the Accounting Dept. Prepares and monitors the departmental budget. Reviews monthly with the Community Manager budget vs. actual figures. Meets with the Community Manager and the Accounting Administrator to discuss the financial statement. Submits periodic reports to the Board of Trustees on the operation performance of the department. Prepares and submits quarterly water reports to the State of NJ to be in compliance with the water allocation permit. Prepares specifications for bids on the purchase of major equipment and services. Inspects performance of various contractors. Monitors the performance of work crews by field inspection of the quantity and quality of work performed. Holds crew problem-solving meetings. Meets with residents to solve problems in connection with service requests and the quality of work performed by personnel. By field inspection, monitors the condition of roads, sidewalks, curbs, golf courses, and ornamental shrubs and trees as necessary, and arranges for replacements and repairs of these elements. Coordinates and supervises maintenance projects. Organizes and supervises snow removal operations, assigning men and equipment as necessary. Maintains control log of tools and equipment issued. Coordinates distribution of equipment needed to perform daily grounds operations. Monitors compliance of planting guidelines within the Village. Prepares and delivers to the Community Manager a weekly report setting forth the following: Service requests completed during the preceding week. Outstanding service requests at the end of the preceding week listed in the order of their age as outstanding requests. A summary of the total weekly man hours compared to productive time. Any special projects undertaken or completed during the week. Verifies that each employee in his department is in the proper attire and is carrying his employee identification badge. Notifies the Community Manager in writing of any changes in employee status including but not limited to new hires, expiration of the 30-day probationary period, and terminations. Provides back-up supervision when any Manager is offsite or otherwise occupied. Handles 24-hour emergency calls on a rotating basis requiring carrying a cell phone (24-hour calls will require communication outside normal working hours between security personnel, other managers, Trustees, and employees). Takes all steps necessary to make certain that equipment under his control is maintained in a safe condition and that employees are trained in and follow safe work practices. Complies with state and local laws, rules and regulations as necessary in connection with Association matters. Has full knowledge and command of all Association and Microsoft Office computer products. Performs other related duties. Requirements: Applicant must have 3-5 years experience as a Grounds Manager and have a valid NJ Pesticide License. Applicant must have a valid Drivers License PI5b61a5-
09/10/2025
Full time
Description: Basic Functions: Manages and directs all aspects of the maintenance and upkeep of all turf areas in the Village, as well as the upkeep and maintenance of roads, sidewalks, curbs, golf courses and ornamental shrubs and trees. Other Relationships: Continuing relationships with residents, association personnel, association club officials, union representatives, Manchester Police Dept., MUA, vendors, contractors, Board of Trustees, Community Manager. Job Duties and Responsibilities: Recommends to the Community Manager new and innovative methods to improve the overall effectiveness of operations. This involves individual initiative as well as keeping in touch with developments in similar organizations and with developments in the fields of management practices and new equipment. Monitors, on a continuing basis, all aspects of the work being performed by the entire organization to ensure that established policies and practices are being followed and that all steps necessary are taken to ensure the most efficient and effective operation of the organization. Recommends to the Community Manager new or modified policies necessary to maintain or improve the efficiency and the quality of resident services. Participates in the modification and improvement of internal operations and control practices and procedures. Participates in and gives guidance and direction to the development and operation of employee training and development programs. Reviews and approves payroll data before it is submitted to the Accounting Dept. Prepares and monitors the departmental budget. Reviews monthly with the Community Manager budget vs. actual figures. Meets with the Community Manager and the Accounting Administrator to discuss the financial statement. Submits periodic reports to the Board of Trustees on the operation performance of the department. Prepares and submits quarterly water reports to the State of NJ to be in compliance with the water allocation permit. Prepares specifications for bids on the purchase of major equipment and services. Inspects performance of various contractors. Monitors the performance of work crews by field inspection of the quantity and quality of work performed. Holds crew problem-solving meetings. Meets with residents to solve problems in connection with service requests and the quality of work performed by personnel. By field inspection, monitors the condition of roads, sidewalks, curbs, golf courses, and ornamental shrubs and trees as necessary, and arranges for replacements and repairs of these elements. Coordinates and supervises maintenance projects. Organizes and supervises snow removal operations, assigning men and equipment as necessary. Maintains control log of tools and equipment issued. Coordinates distribution of equipment needed to perform daily grounds operations. Monitors compliance of planting guidelines within the Village. Prepares and delivers to the Community Manager a weekly report setting forth the following: Service requests completed during the preceding week. Outstanding service requests at the end of the preceding week listed in the order of their age as outstanding requests. A summary of the total weekly man hours compared to productive time. Any special projects undertaken or completed during the week. Verifies that each employee in his department is in the proper attire and is carrying his employee identification badge. Notifies the Community Manager in writing of any changes in employee status including but not limited to new hires, expiration of the 30-day probationary period, and terminations. Provides back-up supervision when any Manager is offsite or otherwise occupied. Handles 24-hour emergency calls on a rotating basis requiring carrying a cell phone (24-hour calls will require communication outside normal working hours between security personnel, other managers, Trustees, and employees). Takes all steps necessary to make certain that equipment under his control is maintained in a safe condition and that employees are trained in and follow safe work practices. Complies with state and local laws, rules and regulations as necessary in connection with Association matters. Has full knowledge and command of all Association and Microsoft Office computer products. Performs other related duties. Requirements: Applicant must have 3-5 years experience as a Grounds Manager and have a valid NJ Pesticide License. Applicant must have a valid Drivers License PI5b61a5-
POSITION SUMMARY: This position is responsible for promoting the company's products and services to drive profitable growth by delivering responses and compelling proposals to high priority Bid or RFP prospects and building strategic relationships with new and existing Bid accounts through sales opportunities in the Contract Sales Organization. The focus is to serve as a concept sales lead for Bid customers and increase market share across our traditional Bid segments including K12, College & University, Government, Military, Casinos, and Cruises. This position will maintain a sales pipeline of prospective Bid account customers within their designated sales territory and leverage centralized support teams such as Merchandising, Revenue Management, and Customer Experience to develop proposals and presentations. RESPONSIBILITIES: Achieve Sales, Gross Profit, and Delivered-Margin Financial Plan for their group of customers Identity new business opportunities and maintain a pipeline of prospective RFP and Bid proposals by fully leveraging Sysco's proprietary CRM tool including sales planning, prospecting opportunity tracking, task management, and customer engagement. Work with cross-functional teams including centralized support teams such as Merchandising, Revenue Management, and Customer Experience to develop proposal strategies and presentations aligned with business objectives Responsible for cross-functional customer alignment, customer wiring, top-to-tops (drive bi-annual/annual customer meetings with C suite executives of customer and Sysco) and build customer partnerships that allow us to align our procurement, trade management and customer experience teams in opportunities that will create value for both Sysco and the Customer Tracks bid performance metrics and conducts post-bid analysis and debriefs to identify trends, analyze win/loss data, identify areas of improvement, and implement lessons learned for future bids Support face-to-face and remote sales to new locations and new opportunity sales to existing customers Conduct research on target markets, including competitor analysis, industry trends, and customer demographics QUALIFICATIONS: Experience 5 years of Sysco experience or 5 years of relevant industry w/ Sales Growth management (managing a portfolio of business and people) experience. Education High school diploma or equivalent, valid driver's license with a driving record that meets company insurability standards. Bachelor's degree in Business, Sales, Marketing, Hospitality or Culinary Arts preferred. Skills Demonstrated expertise around answering Bid and RFP, providing consultative selling, networking and negotiations Ability to influence local teams (Director of Contract Sales, Account Managers) to grow our Bid account revenue and improve profitability Strong financial acumen and ability to properly plan and execute business plans Business and foodservice operations acumen to manage sophisticated customers Strong interpersonal skills and ability to work with and influence a variety of key stakeholders Ability to express information in terms of profit and loss, food cost and expense ratio Strong communication skills; ability to effectively communicate with internal and external teams Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data Embraces change and champions corporate initiatives PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. This position will require regular travel utilizing personal vehicle and may result in longs periods of sitting. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If working remote, must have required software to ensure timely communications and have a dedicated workspace free of any distractions and participate in conference calls in a business-friendly environment. This position may require evening and weekend work depending on customer needs
09/10/2025
Full time
POSITION SUMMARY: This position is responsible for promoting the company's products and services to drive profitable growth by delivering responses and compelling proposals to high priority Bid or RFP prospects and building strategic relationships with new and existing Bid accounts through sales opportunities in the Contract Sales Organization. The focus is to serve as a concept sales lead for Bid customers and increase market share across our traditional Bid segments including K12, College & University, Government, Military, Casinos, and Cruises. This position will maintain a sales pipeline of prospective Bid account customers within their designated sales territory and leverage centralized support teams such as Merchandising, Revenue Management, and Customer Experience to develop proposals and presentations. RESPONSIBILITIES: Achieve Sales, Gross Profit, and Delivered-Margin Financial Plan for their group of customers Identity new business opportunities and maintain a pipeline of prospective RFP and Bid proposals by fully leveraging Sysco's proprietary CRM tool including sales planning, prospecting opportunity tracking, task management, and customer engagement. Work with cross-functional teams including centralized support teams such as Merchandising, Revenue Management, and Customer Experience to develop proposal strategies and presentations aligned with business objectives Responsible for cross-functional customer alignment, customer wiring, top-to-tops (drive bi-annual/annual customer meetings with C suite executives of customer and Sysco) and build customer partnerships that allow us to align our procurement, trade management and customer experience teams in opportunities that will create value for both Sysco and the Customer Tracks bid performance metrics and conducts post-bid analysis and debriefs to identify trends, analyze win/loss data, identify areas of improvement, and implement lessons learned for future bids Support face-to-face and remote sales to new locations and new opportunity sales to existing customers Conduct research on target markets, including competitor analysis, industry trends, and customer demographics QUALIFICATIONS: Experience 5 years of Sysco experience or 5 years of relevant industry w/ Sales Growth management (managing a portfolio of business and people) experience. Education High school diploma or equivalent, valid driver's license with a driving record that meets company insurability standards. Bachelor's degree in Business, Sales, Marketing, Hospitality or Culinary Arts preferred. Skills Demonstrated expertise around answering Bid and RFP, providing consultative selling, networking and negotiations Ability to influence local teams (Director of Contract Sales, Account Managers) to grow our Bid account revenue and improve profitability Strong financial acumen and ability to properly plan and execute business plans Business and foodservice operations acumen to manage sophisticated customers Strong interpersonal skills and ability to work with and influence a variety of key stakeholders Ability to express information in terms of profit and loss, food cost and expense ratio Strong communication skills; ability to effectively communicate with internal and external teams Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data Embraces change and champions corporate initiatives PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. This position will require regular travel utilizing personal vehicle and may result in longs periods of sitting. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If working remote, must have required software to ensure timely communications and have a dedicated workspace free of any distractions and participate in conference calls in a business-friendly environment. This position may require evening and weekend work depending on customer needs
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 620+ locations and has about 10,200 employees in North America as of June 30, 2025. Job Purpose ProSolutions Sales Representatives drive revenue within their designated territory by developing business relationships and providing customer focused solutions to our customers toughest Power and Climate Control challenges in industries including: Environmental and Restoration, Refineries and Petrochemical, Electrical, Mechanical, Sewer/Water/Municipal, Underground and General Contractors, Pipelines, Utilities and Industrial Facilities, Mining/Quarries, Entertainment and Special Events. They are subject matter experts and consultants for internal and external customers in the application of our fleet of pumps, generators, power distribution, and HVAC including Heat, AC, Chillers, and Desiccant Dehumidifiers. What you will do Daily territory management to gain new accounts and meet or exceed rental revenue goals through visits to various customer job sites/offices Develop, plan and organize sales strategies to achieve desired results/goals Identify customer needs and collaborate with operations to deliver on those needs Understand market conditions and competitive environment to maximize pricing opportunity Optimize product and service offerings to diversify customer base and reach additional market segments Provide a full range of customized services and solution based options to customers Make formal presentations to customer decision-makers and educate them on equipment Coordinate the implementation and maintenance of new services for customers Report sales activity through use of CRM and other tools Requirements 3 - 5 years sales experience Experience within the equipment rental industry, specifically within the pump, power, and climate control market highly desired Skills Ability to negotiate with and influence decision makers Ability to sell complex products and customer solutions Adapts to changing business and customer needs Communicates professionally and effectively Drive results through teamwork Passion for customer service Self-motivated to achieve goals and deliver results Strong level of product knowledge specific to Pump, Power, and Climate Control equipment Req #: 62832 Pay Range: $30K - $35K Base + Uncapped Commission & Company Vehicle Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program Building Your Financial Future 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
09/10/2025
Full time
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 620+ locations and has about 10,200 employees in North America as of June 30, 2025. Job Purpose ProSolutions Sales Representatives drive revenue within their designated territory by developing business relationships and providing customer focused solutions to our customers toughest Power and Climate Control challenges in industries including: Environmental and Restoration, Refineries and Petrochemical, Electrical, Mechanical, Sewer/Water/Municipal, Underground and General Contractors, Pipelines, Utilities and Industrial Facilities, Mining/Quarries, Entertainment and Special Events. They are subject matter experts and consultants for internal and external customers in the application of our fleet of pumps, generators, power distribution, and HVAC including Heat, AC, Chillers, and Desiccant Dehumidifiers. What you will do Daily territory management to gain new accounts and meet or exceed rental revenue goals through visits to various customer job sites/offices Develop, plan and organize sales strategies to achieve desired results/goals Identify customer needs and collaborate with operations to deliver on those needs Understand market conditions and competitive environment to maximize pricing opportunity Optimize product and service offerings to diversify customer base and reach additional market segments Provide a full range of customized services and solution based options to customers Make formal presentations to customer decision-makers and educate them on equipment Coordinate the implementation and maintenance of new services for customers Report sales activity through use of CRM and other tools Requirements 3 - 5 years sales experience Experience within the equipment rental industry, specifically within the pump, power, and climate control market highly desired Skills Ability to negotiate with and influence decision makers Ability to sell complex products and customer solutions Adapts to changing business and customer needs Communicates professionally and effectively Drive results through teamwork Passion for customer service Self-motivated to achieve goals and deliver results Strong level of product knowledge specific to Pump, Power, and Climate Control equipment Req #: 62832 Pay Range: $30K - $35K Base + Uncapped Commission & Company Vehicle Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program Building Your Financial Future 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Responsibilities: Lead Regional Contract Managers, Contract Sales Consultants, Bid colleagues, Manager Sales Strategy & Operations, and New Business Developers to grow local customers and deliver the agreed upon financial plan Provide coaching, training, performance management, and feedback to improve colleague performance, grow lines, and drive profitability Facilitate collaborative team selling culture to maximize sales; focus on engaging Sysco Specialty companies to fully penetrate customer accounts Develop medium to long-term sales plans and prepare strategies to protect, grow and diversify the relationship with existing, targeted customers Establish strategy for driving profitable new customer growth, with guidance from Regional VP of Sales, to define the long term strategic new business development goals Leverage advanced analytics and customer insights to prioritize business opportunities within the region Support face-to-face and remote sales to new customers and cross/up/repeat sales to existing customers Assess customer needs and suggest appropriate products, services, and/or solutions Support sales bids/proposals/presentations and provide guidance and approval for all customer MSAs Directly support the National Sales Organization (VPNAs/Sr. NAMs) in implementing key corporate/market programs and objectives Fully leverage Sysco's proprietary CRM tool in the management of sales planning, prospecting, opportunity tracking, task management, and daily customer engagement and drive productive utilization of the tool among all colleagues Manage new business pipelines, activities and close rates to support and drive planned outcomes. Represent Sysco at various community and/or business meetings to promote the company Ensure Training of Contract Sales and New Business Development team members Represent Sysco at various community and/or business meetings to promote the company Ensure Training of Contract Sales and New Business Development team members QUALIFICATIONS: Experience 10+ years relevant sales experience 5+ years leading a B2B sales team in a professional sales environment with demonstrated success 3+ years of Contract Sales experience in food service distribution preferred. Education Bachelor's degree in Business, Sales, Marketing, Hospitality or Culinary Arts preferred High school diploma or equivalent required Skills Ability to manage and motivate a regional sales organization focused on growing contract sales revenue Ability to lead a team of high performing sales colleagues to deliver against deadlines and produce high-quality results A bility to effectively coach, counsel, train and direct team members Strong financial acumen and ability to properly plan and execute business plans Demonstrated skills in the area of consultative selling, networking and negotiations Business and foodservice operations acumen to manage sophisticated customers Strong interpersonal skills and ability to work with and influence a variety of key stakeholders Ability to express information in terms of profit and loss, food cost and expense ratio Strong communication skills; ability to effectively communicate with internal and external teams Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data Embraces change and champions Global Support Center initiatives Proficient in Microsoft Applications Suite (Word, Excel, PowerPoint, Outlook) Certificates, Licenses, and Registrations: Valid driver's license with a driving record that meets Company insurability standards Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. This position will require 35% travel utilizing personal vehicle Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If working remote, must have required software to ensure timely communications and have a dedicated workspace free of any distractions and participate in conference calls in a business-friendly environment. This position may require evening and weekend work depending on customer needs NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity.
09/09/2025
Full time
Responsibilities: Lead Regional Contract Managers, Contract Sales Consultants, Bid colleagues, Manager Sales Strategy & Operations, and New Business Developers to grow local customers and deliver the agreed upon financial plan Provide coaching, training, performance management, and feedback to improve colleague performance, grow lines, and drive profitability Facilitate collaborative team selling culture to maximize sales; focus on engaging Sysco Specialty companies to fully penetrate customer accounts Develop medium to long-term sales plans and prepare strategies to protect, grow and diversify the relationship with existing, targeted customers Establish strategy for driving profitable new customer growth, with guidance from Regional VP of Sales, to define the long term strategic new business development goals Leverage advanced analytics and customer insights to prioritize business opportunities within the region Support face-to-face and remote sales to new customers and cross/up/repeat sales to existing customers Assess customer needs and suggest appropriate products, services, and/or solutions Support sales bids/proposals/presentations and provide guidance and approval for all customer MSAs Directly support the National Sales Organization (VPNAs/Sr. NAMs) in implementing key corporate/market programs and objectives Fully leverage Sysco's proprietary CRM tool in the management of sales planning, prospecting, opportunity tracking, task management, and daily customer engagement and drive productive utilization of the tool among all colleagues Manage new business pipelines, activities and close rates to support and drive planned outcomes. Represent Sysco at various community and/or business meetings to promote the company Ensure Training of Contract Sales and New Business Development team members Represent Sysco at various community and/or business meetings to promote the company Ensure Training of Contract Sales and New Business Development team members QUALIFICATIONS: Experience 10+ years relevant sales experience 5+ years leading a B2B sales team in a professional sales environment with demonstrated success 3+ years of Contract Sales experience in food service distribution preferred. Education Bachelor's degree in Business, Sales, Marketing, Hospitality or Culinary Arts preferred High school diploma or equivalent required Skills Ability to manage and motivate a regional sales organization focused on growing contract sales revenue Ability to lead a team of high performing sales colleagues to deliver against deadlines and produce high-quality results A bility to effectively coach, counsel, train and direct team members Strong financial acumen and ability to properly plan and execute business plans Demonstrated skills in the area of consultative selling, networking and negotiations Business and foodservice operations acumen to manage sophisticated customers Strong interpersonal skills and ability to work with and influence a variety of key stakeholders Ability to express information in terms of profit and loss, food cost and expense ratio Strong communication skills; ability to effectively communicate with internal and external teams Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data Embraces change and champions Global Support Center initiatives Proficient in Microsoft Applications Suite (Word, Excel, PowerPoint, Outlook) Certificates, Licenses, and Registrations: Valid driver's license with a driving record that meets Company insurability standards Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. This position will require 35% travel utilizing personal vehicle Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If working remote, must have required software to ensure timely communications and have a dedicated workspace free of any distractions and participate in conference calls in a business-friendly environment. This position may require evening and weekend work depending on customer needs NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity.
Description: Who are we? We're Chandler Asset Management, an employee-owned and independent financial services company; our concentration centers on managing taxable fixed income portfolios that are aligned with our institutional clients' needs. We manage over $40 billion in assets and believe in the philosophy of creating value and managing risk with active management, using robust quantitative analysis and qualitative insights. What do we value? Great People with Great Values . Integrity, service, excellence, education and teamwork are the values that define the culture at Chandler Asset Management. In addition to our core values, our culture is defined by 27 fundamental behaviors that describe our culture, set us apart and drive our success. From the beginning, we've always wanted to deliver total piece of mind through extraordinary performance. We believe our extraordinary performance and culture are driven by our dedicated and committed people. What's the job all about? The Operations Associate (Trade Operations Focus) is responsible for the accurate and timely processing, settlement, and reconciliation of fixed income trades. This role focuses on managing the complete trade lifecycle-from execution through post-settlement-using platforms such as Bloomberg AIM, SWIFT, and DTCC. The ideal candidate will have deep knowledge of fixed income products and settlement workflows, with additional experience in investment accounting, composites, performance reporting, or Clearwater Analytics considered a strong plus. This position is a hybrid role based out of our San Diego, CA office. The essential functions of the role include, but are not limited to the following: Manage the full trade lifecycle for fixed income securities, including trade capture, confirmation, settlement, and reconciliation. Process trades in Bloomberg AIM and coordinate settlement instructions via SWIFT and DTCC including CTM and Alert. Monitor trade status, resolve settlement exceptions, and liaise with custodians, counterparties, and internal teams to ensure timely resolution. Oversee cash management processes, including funding trades, monitoring cash balances, projecting cash needs, and ensuring accurate and timely cash settlements. Maintain accurate trade records and ensure compliance with regulatory and operational policies. Support portfolio accounting processes, including daily reconciliations and cash projections. Prepare and review operational reports to support internal controls and management oversight. Assist in documentation of operational workflows and contribute to continuous process improvements. Collaborate with colleagues on projects related to operations, system enhancements, and efficiency gains. This Team Member will have: Education: Bachelor's degree required. Experience: 2+ years in fixed income trade operations, settlements, or cash management. Technical Skills: Hands-on experience with Bloomberg AIM, SWIFT, DTCC, and ALERT required. Proficiency in Excel and Microsoft Office is essential. Product Knowledge: Strong understanding of fixed income securities, settlement processes, and cash management. Bonus Skills: Experience with investment accounting, composites, performance measurement, CAPS, or Clearwater Analytics highly desirable. Communication: Excellent verbal and written communication skills with the ability to manage relationships with counterparties, custodians, and internal stakeholders. Analytical Ability: Strong problem-solving skills and attention to detail in a fast-paced environment. Requirements: What we can offer you! Medical, Dental, Vision, HSA & FSA Life & AD&D Short-Term & Long-Term Disability Accident & Critical Illness Employee Assistance Program Employee 401(k) Plan ESOP Employee Discounts Paid Time Off Paid Holidays Fun Company Events Ready to join our team?! Please note before submitting an application: as a company, we take hiring very seriously. Although we are unable to follow-up with each and every applicant, we do our best to run a thorough process for candidates with whom we identify a potential fit. Chandler Asset Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative. Compensation details: 0 Yearly Salary PI9ebd5-
09/09/2025
Full time
Description: Who are we? We're Chandler Asset Management, an employee-owned and independent financial services company; our concentration centers on managing taxable fixed income portfolios that are aligned with our institutional clients' needs. We manage over $40 billion in assets and believe in the philosophy of creating value and managing risk with active management, using robust quantitative analysis and qualitative insights. What do we value? Great People with Great Values . Integrity, service, excellence, education and teamwork are the values that define the culture at Chandler Asset Management. In addition to our core values, our culture is defined by 27 fundamental behaviors that describe our culture, set us apart and drive our success. From the beginning, we've always wanted to deliver total piece of mind through extraordinary performance. We believe our extraordinary performance and culture are driven by our dedicated and committed people. What's the job all about? The Operations Associate (Trade Operations Focus) is responsible for the accurate and timely processing, settlement, and reconciliation of fixed income trades. This role focuses on managing the complete trade lifecycle-from execution through post-settlement-using platforms such as Bloomberg AIM, SWIFT, and DTCC. The ideal candidate will have deep knowledge of fixed income products and settlement workflows, with additional experience in investment accounting, composites, performance reporting, or Clearwater Analytics considered a strong plus. This position is a hybrid role based out of our San Diego, CA office. The essential functions of the role include, but are not limited to the following: Manage the full trade lifecycle for fixed income securities, including trade capture, confirmation, settlement, and reconciliation. Process trades in Bloomberg AIM and coordinate settlement instructions via SWIFT and DTCC including CTM and Alert. Monitor trade status, resolve settlement exceptions, and liaise with custodians, counterparties, and internal teams to ensure timely resolution. Oversee cash management processes, including funding trades, monitoring cash balances, projecting cash needs, and ensuring accurate and timely cash settlements. Maintain accurate trade records and ensure compliance with regulatory and operational policies. Support portfolio accounting processes, including daily reconciliations and cash projections. Prepare and review operational reports to support internal controls and management oversight. Assist in documentation of operational workflows and contribute to continuous process improvements. Collaborate with colleagues on projects related to operations, system enhancements, and efficiency gains. This Team Member will have: Education: Bachelor's degree required. Experience: 2+ years in fixed income trade operations, settlements, or cash management. Technical Skills: Hands-on experience with Bloomberg AIM, SWIFT, DTCC, and ALERT required. Proficiency in Excel and Microsoft Office is essential. Product Knowledge: Strong understanding of fixed income securities, settlement processes, and cash management. Bonus Skills: Experience with investment accounting, composites, performance measurement, CAPS, or Clearwater Analytics highly desirable. Communication: Excellent verbal and written communication skills with the ability to manage relationships with counterparties, custodians, and internal stakeholders. Analytical Ability: Strong problem-solving skills and attention to detail in a fast-paced environment. Requirements: What we can offer you! Medical, Dental, Vision, HSA & FSA Life & AD&D Short-Term & Long-Term Disability Accident & Critical Illness Employee Assistance Program Employee 401(k) Plan ESOP Employee Discounts Paid Time Off Paid Holidays Fun Company Events Ready to join our team?! Please note before submitting an application: as a company, we take hiring very seriously. Although we are unable to follow-up with each and every applicant, we do our best to run a thorough process for candidates with whom we identify a potential fit. Chandler Asset Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative. Compensation details: 0 Yearly Salary PI9ebd5-
Licensed P&C Insurance Representative - Phoenix at USAA summary: A Licensed Property & Casualty Insurance Representative at USAA provides customer service, sales, and retention support for personal lines insurance products. They interact with members through multiple channels, offering advice, handling quotes, policy changes, and ensuring compliance with licensing requirements. The role involves working in a dynamic contact center environment with opportunities for remote work and requires an active P&C license. Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/09/2025
Full time
Licensed P&C Insurance Representative - Phoenix at USAA summary: A Licensed Property & Casualty Insurance Representative at USAA provides customer service, sales, and retention support for personal lines insurance products. They interact with members through multiple channels, offering advice, handling quotes, policy changes, and ensuring compliance with licensing requirements. The role involves working in a dynamic contact center environment with opportunities for remote work and requires an active P&C license. Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Description: Who are we? We're Chandler Asset Management, an employee-owned and independent financial services company; our concentration centers on managing taxable fixed income portfolios that are aligned with our institutional clients' needs. We manage over $40 billion in assets and believe in the philosophy of creating value and managing risk with active management, using robust quantitative analysis and qualitative insights. What do we value? Great People with Great Values . Integrity, service, excellence, education and teamwork are the values that define the culture at Chandler Asset Management. In addition to our core values, our culture is defined by 27 fundamental behaviors that describe our culture, set us apart and drive our success. From the beginning, we've always wanted to deliver total piece of mind through extraordinary performance. We believe our extraordinary performance and culture are driven by our dedicated and committed people. What's the job all about? The Finance Manager reports to the CFO and is responsible for managing day-to-day financial operations, budgeting, reporting and compliance. In addition to supporting the strategic goals of the firm, the Finance Manager plays a key role in the administration of the company's Employee Stock Ownership Plan (ESOP), supporting financial audits, annual valuations, and related reporting requirements. This position is a hybrid role, based out of our San Diego, CA office. The essential functions of the role include, but are not limited to the following: Assists CFO in all phases of corporate accounting and finance activities: Responsible for the maintenance and integrity of the general ledger, chart of accounts, category codes, and organizational hierarchy. Prepare monthly, quarterly, and annual financial statements for internal stakeholders, Board of Directors, and regulatory filings. Manage and monitor budgeting and forecasting processes, working closely with department leads, tracking variances and recommending best practices. Analyze financial performance, identify trends, and recommend improvements to optimize cash flow and working capital. Assists in the development of accounting policies. Perform monthly client invoicing. Support relationships with financial institutions, ESOP administrator, and auditor. Ensure compliance with GAAP, firm policies, and regulatory requirements. Coordinate with external auditors during annual audits and assist with audit preparation in compliance with GAAP and regulatory requirements (i.e. SEC, FINRA). Partner with third-party ESOP administrators and trustees to support the annual ESOP valuation process. Coordinate with HR and third-party administrator to ensure accurate accounting and reporting of ESOP activity, including share allocations, repurchase obligations, and participant statements. Provide guidance on ESOP impact to financial statements, corporate governance, and capital planning. Monitor compliance with IRS, DOL, and ERISA requirements related to ESOP operations. Collaborate across functions to support organizational goals and drive financial transparency and align goals with ESOP culture. Requirements: This Team Member will have: Educational Requirements: Bachelor's degree in accounting, Finance, or a related field (CPA or MBA preferred) Licensing & Certifications: FINRA Financial and Operations Principal license (FINOP) required (Series 27 or 28) Experience: 7+ years of progressive finance or accounting experience, preferably within an ESOP company or similar structure and the last 3+ years in a senior or management role Experience in financial services or professional services preferred Familiarity with ESOP mechanics, accounting, and regulatory requirements Technical and Strategic Competencies: Strong analytical and organizational skills; attention to detail Proven ability to think strategically, lead teams, and influence executive decision-making Strong financial systems expertise and analytical acumen Excellent interpersonal and communication skills What we can offer you! Medical, Dental, Vision, HSA & FSA Life & AD&D Short-Term & Long-Term Disability Accident & Critical Illness Employee Assistance Program Employee 401(k) Plan ESOP Employee Discounts Paid Time Off Paid Holidays Fun Company Events Ready to join our team?! Please note before submitting an application: as a company, we take hiring very seriously. Although we are unable to follow-up with each and every applicant, we do our best to run a thorough process for candidates with whom we identify a potential fit. Chandler Asset Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative. Compensation details: 00 Yearly Salary PI2914b5f1993b-3771
09/09/2025
Full time
Description: Who are we? We're Chandler Asset Management, an employee-owned and independent financial services company; our concentration centers on managing taxable fixed income portfolios that are aligned with our institutional clients' needs. We manage over $40 billion in assets and believe in the philosophy of creating value and managing risk with active management, using robust quantitative analysis and qualitative insights. What do we value? Great People with Great Values . Integrity, service, excellence, education and teamwork are the values that define the culture at Chandler Asset Management. In addition to our core values, our culture is defined by 27 fundamental behaviors that describe our culture, set us apart and drive our success. From the beginning, we've always wanted to deliver total piece of mind through extraordinary performance. We believe our extraordinary performance and culture are driven by our dedicated and committed people. What's the job all about? The Finance Manager reports to the CFO and is responsible for managing day-to-day financial operations, budgeting, reporting and compliance. In addition to supporting the strategic goals of the firm, the Finance Manager plays a key role in the administration of the company's Employee Stock Ownership Plan (ESOP), supporting financial audits, annual valuations, and related reporting requirements. This position is a hybrid role, based out of our San Diego, CA office. The essential functions of the role include, but are not limited to the following: Assists CFO in all phases of corporate accounting and finance activities: Responsible for the maintenance and integrity of the general ledger, chart of accounts, category codes, and organizational hierarchy. Prepare monthly, quarterly, and annual financial statements for internal stakeholders, Board of Directors, and regulatory filings. Manage and monitor budgeting and forecasting processes, working closely with department leads, tracking variances and recommending best practices. Analyze financial performance, identify trends, and recommend improvements to optimize cash flow and working capital. Assists in the development of accounting policies. Perform monthly client invoicing. Support relationships with financial institutions, ESOP administrator, and auditor. Ensure compliance with GAAP, firm policies, and regulatory requirements. Coordinate with external auditors during annual audits and assist with audit preparation in compliance with GAAP and regulatory requirements (i.e. SEC, FINRA). Partner with third-party ESOP administrators and trustees to support the annual ESOP valuation process. Coordinate with HR and third-party administrator to ensure accurate accounting and reporting of ESOP activity, including share allocations, repurchase obligations, and participant statements. Provide guidance on ESOP impact to financial statements, corporate governance, and capital planning. Monitor compliance with IRS, DOL, and ERISA requirements related to ESOP operations. Collaborate across functions to support organizational goals and drive financial transparency and align goals with ESOP culture. Requirements: This Team Member will have: Educational Requirements: Bachelor's degree in accounting, Finance, or a related field (CPA or MBA preferred) Licensing & Certifications: FINRA Financial and Operations Principal license (FINOP) required (Series 27 or 28) Experience: 7+ years of progressive finance or accounting experience, preferably within an ESOP company or similar structure and the last 3+ years in a senior or management role Experience in financial services or professional services preferred Familiarity with ESOP mechanics, accounting, and regulatory requirements Technical and Strategic Competencies: Strong analytical and organizational skills; attention to detail Proven ability to think strategically, lead teams, and influence executive decision-making Strong financial systems expertise and analytical acumen Excellent interpersonal and communication skills What we can offer you! Medical, Dental, Vision, HSA & FSA Life & AD&D Short-Term & Long-Term Disability Accident & Critical Illness Employee Assistance Program Employee 401(k) Plan ESOP Employee Discounts Paid Time Off Paid Holidays Fun Company Events Ready to join our team?! Please note before submitting an application: as a company, we take hiring very seriously. Although we are unable to follow-up with each and every applicant, we do our best to run a thorough process for candidates with whom we identify a potential fit. Chandler Asset Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative. Compensation details: 00 Yearly Salary PI2914b5f1993b-3771
Publicis Re:Sources Global
Philadelphia, Pennsylvania
Company description Publicis Re:Sources is the backbone of Publicis Groupe, the world's largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to the 100,000+ global Publicis Groupe employees, we build products and support capabilities that advances Publicis Groupe's long-term growth strategy - taking even the smallest ideas into big concepts and beyond. In addition to providing essential, everyday services to our agencies, Publicis Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients. The company is a premier shared services company serving the financial, technological and administrative needs of U.S.-based business units of the world's largest Communications company. With 2023 net revenues of over 16 billion Euros, the parent company specializes in Advertising, Digital, Media buying and consultancy. The parent company is present in over 100+ countries on 5 continents, with over 100,000 employees. Our Guiding Principals: 1)People first, driving success together. 2)Problem solving mindset. 3)Respect each other. 4)Partner & collaborate as one team. 5)Commit to quality & standards. 6)Innovate & embrace the future. Job description This position will work as a member of the Facilities Management team. The Guest Relations Representative will ensure a positive face is presented to the external world on behalf of our agency customers, and will help the Facilities Management team create an inviting, pleasant, and safe place for employees to come to work. This position includes, but is not limited to, greeting visitors, clients, and employees, and providing direction as needed, as well as answering agency main phone numbers. This individual will also be charged with other administrative tasks as assigned. Support Facilities team in maintaining the appearance of the office / reception area Greet and direct clients, outside visitors, and employees Maintain supplies required to create a welcoming environment (pantries, cafes, etc.) Manage and maintain visitor systems in accordance with Groupe policy Answer agency main contact phone numbers; provide assistance and guidance Respond to employee and external inquiries; provide information and resolve problems as necessary Report all safety issues Provide administrative backup support for Facilities Management team Perform other duties as assigned Job requirements 1-3 years of experience in the field or in a related area Excellent communication skills Ability to work with a wide variety of internal and external groups Experience working in a rapid and complex changing environment Passionate about providing outstanding customer service Enthusiastic and creative team player with a strong drive to create a positive work environment Demonstrate ability to manage multiple, diverse tasks simultaneously High degree of energy, motivation and dedication to quality and excellence Demonstrate ability to communicate effectively, both written and verbally, with clients, employees, and other internal and external office visitors Demonstrate ability to collaborate effectively with all levels and functions Ability to maintain confidentiality Additional Information All your information will be kept confidential according to EEO guidelines. This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relations.
09/09/2025
Full time
Company description Publicis Re:Sources is the backbone of Publicis Groupe, the world's largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to the 100,000+ global Publicis Groupe employees, we build products and support capabilities that advances Publicis Groupe's long-term growth strategy - taking even the smallest ideas into big concepts and beyond. In addition to providing essential, everyday services to our agencies, Publicis Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients. The company is a premier shared services company serving the financial, technological and administrative needs of U.S.-based business units of the world's largest Communications company. With 2023 net revenues of over 16 billion Euros, the parent company specializes in Advertising, Digital, Media buying and consultancy. The parent company is present in over 100+ countries on 5 continents, with over 100,000 employees. Our Guiding Principals: 1)People first, driving success together. 2)Problem solving mindset. 3)Respect each other. 4)Partner & collaborate as one team. 5)Commit to quality & standards. 6)Innovate & embrace the future. Job description This position will work as a member of the Facilities Management team. The Guest Relations Representative will ensure a positive face is presented to the external world on behalf of our agency customers, and will help the Facilities Management team create an inviting, pleasant, and safe place for employees to come to work. This position includes, but is not limited to, greeting visitors, clients, and employees, and providing direction as needed, as well as answering agency main phone numbers. This individual will also be charged with other administrative tasks as assigned. Support Facilities team in maintaining the appearance of the office / reception area Greet and direct clients, outside visitors, and employees Maintain supplies required to create a welcoming environment (pantries, cafes, etc.) Manage and maintain visitor systems in accordance with Groupe policy Answer agency main contact phone numbers; provide assistance and guidance Respond to employee and external inquiries; provide information and resolve problems as necessary Report all safety issues Provide administrative backup support for Facilities Management team Perform other duties as assigned Job requirements 1-3 years of experience in the field or in a related area Excellent communication skills Ability to work with a wide variety of internal and external groups Experience working in a rapid and complex changing environment Passionate about providing outstanding customer service Enthusiastic and creative team player with a strong drive to create a positive work environment Demonstrate ability to manage multiple, diverse tasks simultaneously High degree of energy, motivation and dedication to quality and excellence Demonstrate ability to communicate effectively, both written and verbally, with clients, employees, and other internal and external office visitors Demonstrate ability to collaborate effectively with all levels and functions Ability to maintain confidentiality Additional Information All your information will be kept confidential according to EEO guidelines. This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relations.
Position Title: Accounts Payable, Temporary Position Type: Temporary Job Number: SA62524 Full or Part Time: full-time 40 hours weekly Fair Labor Standard Act Classification: Non-Exempt Anticipated Pay Range: $24.00-$25.00 Pay Range Information: Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage. Job Description Summary: The Accounts Payable Assistant is a temporary, non-exempt staff position. This role provides accounting and administrative assistance to Financial Services and is located at the West Palm Structure. Responsibilities: Manage centralized Accounts Payable email communications and distribution. Audit and process a high volume of purchase requests, wire payment requests, purchase orders, and non-purchase order documents to ensure accuracy and appropriateness. Interpret and apply campus policies and procedures. Validate that accurate supplier data is in the system and work with the supplier management team for required revisions. Assist with entering documents into an online, multi-screen accounting system to ensure timely payments. Review control groups and verify the accuracy of data entry. Provide customer service associated with payment requests and reimbursements to representatives from the campus community, auxiliary organizations, and outside entities. Develop and maintain effective working relationships with campus personnel and suppliers. Assist campus personnel with the completion of campus electronic forms, including online payment requests, non-purchase order expense requests, reimbursement requests, and wire payment requests. Resolve discrepancies and inquiries. Ensure that inquiries are answered correctly and timely or referred to the appropriate person. Communicate appropriately and effectively in various situations, both verbally and in writing. Ability to learn and understand tax requirements associated with payment requests. Required Qualifications: Excellent interpersonal communication skills with the ability to work with a diverse group of individuals at all organizational levels, both inside and outside the University. Effective written and verbal communication skills. Demonstrated ability to independently research and resolve problems. Ability to learn and interpret university and departmental fiscal policies and procedures. Skilled in using standard office equipment. Attention to detail and ability to meet required deadlines. Strong organizational skills necessary to handle multiple priorities for the timely completion of work assignments, with the ability to produce high volume, quality work with minimal errors. Ability to use tact and diplomacy and to maintain high levels of confidentiality. Team player who welcomes feedback. Desired Qualifications: Basic understanding of 1099 and California Tax withholding and reporting. Accounts Payable Supplier set-up information. Experience working in an office environment or related professional experience. Knowledge of Chapman University's policies and procedures. Familiarity with PeopleSoft. Special Instructions to Applicants: Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law. Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas. The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate. Minimum Number of References: 2 Maximum Number of References: 3
09/09/2025
Full time
Position Title: Accounts Payable, Temporary Position Type: Temporary Job Number: SA62524 Full or Part Time: full-time 40 hours weekly Fair Labor Standard Act Classification: Non-Exempt Anticipated Pay Range: $24.00-$25.00 Pay Range Information: Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage. Job Description Summary: The Accounts Payable Assistant is a temporary, non-exempt staff position. This role provides accounting and administrative assistance to Financial Services and is located at the West Palm Structure. Responsibilities: Manage centralized Accounts Payable email communications and distribution. Audit and process a high volume of purchase requests, wire payment requests, purchase orders, and non-purchase order documents to ensure accuracy and appropriateness. Interpret and apply campus policies and procedures. Validate that accurate supplier data is in the system and work with the supplier management team for required revisions. Assist with entering documents into an online, multi-screen accounting system to ensure timely payments. Review control groups and verify the accuracy of data entry. Provide customer service associated with payment requests and reimbursements to representatives from the campus community, auxiliary organizations, and outside entities. Develop and maintain effective working relationships with campus personnel and suppliers. Assist campus personnel with the completion of campus electronic forms, including online payment requests, non-purchase order expense requests, reimbursement requests, and wire payment requests. Resolve discrepancies and inquiries. Ensure that inquiries are answered correctly and timely or referred to the appropriate person. Communicate appropriately and effectively in various situations, both verbally and in writing. Ability to learn and understand tax requirements associated with payment requests. Required Qualifications: Excellent interpersonal communication skills with the ability to work with a diverse group of individuals at all organizational levels, both inside and outside the University. Effective written and verbal communication skills. Demonstrated ability to independently research and resolve problems. Ability to learn and interpret university and departmental fiscal policies and procedures. Skilled in using standard office equipment. Attention to detail and ability to meet required deadlines. Strong organizational skills necessary to handle multiple priorities for the timely completion of work assignments, with the ability to produce high volume, quality work with minimal errors. Ability to use tact and diplomacy and to maintain high levels of confidentiality. Team player who welcomes feedback. Desired Qualifications: Basic understanding of 1099 and California Tax withholding and reporting. Accounts Payable Supplier set-up information. Experience working in an office environment or related professional experience. Knowledge of Chapman University's policies and procedures. Familiarity with PeopleSoft. Special Instructions to Applicants: Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law. Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas. The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate. Minimum Number of References: 2 Maximum Number of References: 3
Teller I Location Colleyville, TX Onsite COMPENSATION & SCHEDULE • $18-$20/hour • Monday to Friday, 8:00 AM - 5:00 PM • W2, Temp-to-Hire • Start date: ASAP ROLE IMPACT As the frontline representative of the client, the Teller I provides critical daily banking support to customers. This role ensures accurate financial transactions, maintains compliance with internal controls, and supports customer satisfaction by resolving routine banking needs and promoting relevant services. KEY RESPONSIBILITIES • Execute all teller transactions including check cashing, deposits, withdrawals, and mortgage payments • Validate customer identity and transaction legitimacy per compliance protocols • Assist with safety deposit access and service-related inquiries • Process night drop and mail-in deposits, stop payments, and address updates • Cross-sell banking products and refer customers as appropriate • Maintain cash drawer accuracy and follow balancing procedures • Adhere to security and BSA protocols, including CTRs and instrument logs MINIMUM QUALIFICATIONS • 1+ year prior teller experience • Intermediate to advanced math skills and cash-handling accuracy • Proficient in written and verbal communication • Basic computer proficiency; 10-key by touch and 25+ WPM typing speed CORE TOOLS & SYSTEMS • Teller transaction systems • Microsoft Office Suite • 10-key calculator • Cash drawers and coin dispensers • Phone systems and banking CRM PREFERRED SKILLS • Knowledge of BSA compliance • Sales or referral experience in banking • Familiarity with safety deposit protocols By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
09/09/2025
Full time
Teller I Location Colleyville, TX Onsite COMPENSATION & SCHEDULE • $18-$20/hour • Monday to Friday, 8:00 AM - 5:00 PM • W2, Temp-to-Hire • Start date: ASAP ROLE IMPACT As the frontline representative of the client, the Teller I provides critical daily banking support to customers. This role ensures accurate financial transactions, maintains compliance with internal controls, and supports customer satisfaction by resolving routine banking needs and promoting relevant services. KEY RESPONSIBILITIES • Execute all teller transactions including check cashing, deposits, withdrawals, and mortgage payments • Validate customer identity and transaction legitimacy per compliance protocols • Assist with safety deposit access and service-related inquiries • Process night drop and mail-in deposits, stop payments, and address updates • Cross-sell banking products and refer customers as appropriate • Maintain cash drawer accuracy and follow balancing procedures • Adhere to security and BSA protocols, including CTRs and instrument logs MINIMUM QUALIFICATIONS • 1+ year prior teller experience • Intermediate to advanced math skills and cash-handling accuracy • Proficient in written and verbal communication • Basic computer proficiency; 10-key by touch and 25+ WPM typing speed CORE TOOLS & SYSTEMS • Teller transaction systems • Microsoft Office Suite • 10-key calculator • Cash drawers and coin dispensers • Phone systems and banking CRM PREFERRED SKILLS • Knowledge of BSA compliance • Sales or referral experience in banking • Familiarity with safety deposit protocols By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/09/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Bass Surgery Center (11621)
Walnut Creek, California
United Surgical Partners International (USPI), the country's largest Ambulatory Surgery Center platform, is seeking a Surgery Center Administrator for BASS Surgery Center in Walnut Creek, CA. BASS Surgery Center in Walnut Creek, CA is accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) This state-of-the-art, multispecialty facility performs procedures in: General Surgery, Orthopedic Surgery, Urologic Surgery, Colorectal Surgery, Pain Management, Hand Surgery, Podiatric Surgery, ENT Surgery and there are 4 operating rooms. The ideal candidate for this role will either have Ambulatory Surgery Center (ASC) leadership experience or hospital surgical leadership experience with ASC exposure. Job Summary Responsible for directing, coordinating, and controlling all aspects of the operating functions, processes, and staff of the facility while demonstrating the primary goal of efficiently providing surgical services that exceed customer expectations and improve clinical and financial operations. Responsibilities and Expectations The daily operation of the facility. Serving, along with any committee appointed for the purpose, as a liaison between the Governing Board, the Medical Staff, and all departments of the facility. Reporting the pertinent activities concerning the facility to the Governing Board at regular intervals. Appointing a person responsible for the facility in the absence of the Administrator. Planning for the services provided by the facility and the operation of the facility. Overall management of the Partnership as outlined in the Operating or Limited Partnership Agreement as applicable. Lead discussion/presentation during Monthly Operations Review call with USPI's Home Office team. Business Operations Deploy, monitor, and ensure that USPI's EDGETM is the foundation of the facility's operational processes and appropriately integrated within the facility's QPI program. Ensure compliance with USPI's policies and procedures as related to internal controls. Develop, monitor, and control the staffing needs, operations budget, and capital budget. Develop, monitor, and control the purchasing plan to stay within the proposed budget and maintain compliance with group purchasing initiatives. Ensure compliance with government regulatory agencies and accrediting bodies. Negotiate and control all external contracts, such as those with physicians, ancillary services, plant maintenance, and purchasing agreements. Establish pricing for procedures based on cost analysis and local market standards. Foster positive work relationships among all departments of the facility and act as liaison between UPSI's Home Office and all staff at the facility. Develop and ensure compliance with appropriate departmental policy and procedure manuals for use by the staff. Closely monitor variations in the financial performance of the facility to avoid cash flow problems. Personnel Administration Hold monthly staff meetings outlining goals and priorities of the facility. Manage exempt and non-exempt employees in accordance with the facility policies utilizing sound principles of practice and fairness. Review employee performance as evaluated by their respective managers, ensuring that reviews occur as scheduled or at least annually for each employee. Review and approve the disciplinary action and/or discharge of employees. Evaluate management performance and other staff as designated. Approve the addition or deletion of positions as well as approve applicants for employment in new or vacant positions. Develop employee productivity analysis, utilizing USPI's Staff Tracker, and assure efficiency of staff levels through increases or reductions in the work force as necessitated by changes in surgical case volume. Implements a program of job-based orientation, training, and ongoing evaluation for all employees. Manage all employee files and records. Provide educational opportunities for professional staff development. Promote the implementation of positive customer relations by the employees and physicians. Clinical Services Ensure that the surgical programs and clinical services are in compliance with the respective components of regulatory body and accrediting body standards. Work in conjunction with the Medical Director and Medical Executive Committee in the evaluation and development of existing and new surgical services at the facility. Manage the clinical departments of nursing, central supply, medical records, and housekeeping, and supervise the contracted services of laboratory, radiology, pharmaceuticals, laundry, and biomedical engineering. Monitor the adequate function of surgical equipment and patient care equipment through contracted services and follow-up on repairs. Develop and implement a sales/marketing plan and lead the facility's sales team in accordance with USPI's Sales Plan and the business plan for the facility. Identify and develop new services defined as appropriate for ambulatory surgery centers. Foster positive public relations, marketing, and planning. Quality Improvement Develop, evaluate, and promote implementation of a continuous quality improvement program. Administer the infection control program and medical staff review of the quality improvement program. Identify and correct quality care issues. Develop statistical indicators to use in evaluating the overall operations and quality of care provided. Serve as a member of the Quality Improvement Committee. Medical Staff Relationships Process the credentialing of practitioners of the facility. Collaborate with the Medical Director in the review and revision of the Medical Staff Bylaws and Rules and Regulations on a biannual basis. Collaborate with the Medical Director and serve as a liaison in problem areas with the medical staff. Promote positive relationships between employees and practitioners. Develop a system whereby physician's needs and their patients' needs are defined in order to determine the proper mix of services and efficiencies. Administrative Representative Attend corporate administrative meetings representing the facility. Act in accordance with the vision, mission, and business philosophy of the facility. Maintain membership in professional associations relevant to ambulatory surgery facilities and healthcare administration. Stay current in changes in the healthcare environment, such as reimbursement, legislative issues and business law, and act accordingly in the best interest of the corporation. Personal Development and Professionalism Identify areas that require additional reinforcement through education, consultation, or practicum. Attend all mandatory in-services and meetings. Follow the facility's professional conduct and dress code policy. Maintain patient, physician, and employee privacy and confidentiality per policy. Communicate effectively and courteously with visitors, physicians and their office staff, patients, and employees. Criteria for Evaluation Patient/family/physician/employee feedback Annual Goals Required Experience: Salary Range: $150,000 - $190,000 base Annual and Quarterly bonus potential Qualifications Bachelor's degree or equivalent work experience. Nursing or Master's degree desired but not required. Minimum three years of experience in a top administrative or management position either in the ASC or hospital surgical space. Good command of the English language, both verbal and written. Ability to work well with physicians, employees, patients, and others. The Governing Board may determine other qualifications as seen fit. Working Conditions and Physical Requirements Mobility to move about the facility to supervise employees and activities. Office environment typical, but frequent exposures to patient care areas. USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
09/09/2025
Full time
United Surgical Partners International (USPI), the country's largest Ambulatory Surgery Center platform, is seeking a Surgery Center Administrator for BASS Surgery Center in Walnut Creek, CA. BASS Surgery Center in Walnut Creek, CA is accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) This state-of-the-art, multispecialty facility performs procedures in: General Surgery, Orthopedic Surgery, Urologic Surgery, Colorectal Surgery, Pain Management, Hand Surgery, Podiatric Surgery, ENT Surgery and there are 4 operating rooms. The ideal candidate for this role will either have Ambulatory Surgery Center (ASC) leadership experience or hospital surgical leadership experience with ASC exposure. Job Summary Responsible for directing, coordinating, and controlling all aspects of the operating functions, processes, and staff of the facility while demonstrating the primary goal of efficiently providing surgical services that exceed customer expectations and improve clinical and financial operations. Responsibilities and Expectations The daily operation of the facility. Serving, along with any committee appointed for the purpose, as a liaison between the Governing Board, the Medical Staff, and all departments of the facility. Reporting the pertinent activities concerning the facility to the Governing Board at regular intervals. Appointing a person responsible for the facility in the absence of the Administrator. Planning for the services provided by the facility and the operation of the facility. Overall management of the Partnership as outlined in the Operating or Limited Partnership Agreement as applicable. Lead discussion/presentation during Monthly Operations Review call with USPI's Home Office team. Business Operations Deploy, monitor, and ensure that USPI's EDGETM is the foundation of the facility's operational processes and appropriately integrated within the facility's QPI program. Ensure compliance with USPI's policies and procedures as related to internal controls. Develop, monitor, and control the staffing needs, operations budget, and capital budget. Develop, monitor, and control the purchasing plan to stay within the proposed budget and maintain compliance with group purchasing initiatives. Ensure compliance with government regulatory agencies and accrediting bodies. Negotiate and control all external contracts, such as those with physicians, ancillary services, plant maintenance, and purchasing agreements. Establish pricing for procedures based on cost analysis and local market standards. Foster positive work relationships among all departments of the facility and act as liaison between UPSI's Home Office and all staff at the facility. Develop and ensure compliance with appropriate departmental policy and procedure manuals for use by the staff. Closely monitor variations in the financial performance of the facility to avoid cash flow problems. Personnel Administration Hold monthly staff meetings outlining goals and priorities of the facility. Manage exempt and non-exempt employees in accordance with the facility policies utilizing sound principles of practice and fairness. Review employee performance as evaluated by their respective managers, ensuring that reviews occur as scheduled or at least annually for each employee. Review and approve the disciplinary action and/or discharge of employees. Evaluate management performance and other staff as designated. Approve the addition or deletion of positions as well as approve applicants for employment in new or vacant positions. Develop employee productivity analysis, utilizing USPI's Staff Tracker, and assure efficiency of staff levels through increases or reductions in the work force as necessitated by changes in surgical case volume. Implements a program of job-based orientation, training, and ongoing evaluation for all employees. Manage all employee files and records. Provide educational opportunities for professional staff development. Promote the implementation of positive customer relations by the employees and physicians. Clinical Services Ensure that the surgical programs and clinical services are in compliance with the respective components of regulatory body and accrediting body standards. Work in conjunction with the Medical Director and Medical Executive Committee in the evaluation and development of existing and new surgical services at the facility. Manage the clinical departments of nursing, central supply, medical records, and housekeeping, and supervise the contracted services of laboratory, radiology, pharmaceuticals, laundry, and biomedical engineering. Monitor the adequate function of surgical equipment and patient care equipment through contracted services and follow-up on repairs. Develop and implement a sales/marketing plan and lead the facility's sales team in accordance with USPI's Sales Plan and the business plan for the facility. Identify and develop new services defined as appropriate for ambulatory surgery centers. Foster positive public relations, marketing, and planning. Quality Improvement Develop, evaluate, and promote implementation of a continuous quality improvement program. Administer the infection control program and medical staff review of the quality improvement program. Identify and correct quality care issues. Develop statistical indicators to use in evaluating the overall operations and quality of care provided. Serve as a member of the Quality Improvement Committee. Medical Staff Relationships Process the credentialing of practitioners of the facility. Collaborate with the Medical Director in the review and revision of the Medical Staff Bylaws and Rules and Regulations on a biannual basis. Collaborate with the Medical Director and serve as a liaison in problem areas with the medical staff. Promote positive relationships between employees and practitioners. Develop a system whereby physician's needs and their patients' needs are defined in order to determine the proper mix of services and efficiencies. Administrative Representative Attend corporate administrative meetings representing the facility. Act in accordance with the vision, mission, and business philosophy of the facility. Maintain membership in professional associations relevant to ambulatory surgery facilities and healthcare administration. Stay current in changes in the healthcare environment, such as reimbursement, legislative issues and business law, and act accordingly in the best interest of the corporation. Personal Development and Professionalism Identify areas that require additional reinforcement through education, consultation, or practicum. Attend all mandatory in-services and meetings. Follow the facility's professional conduct and dress code policy. Maintain patient, physician, and employee privacy and confidentiality per policy. Communicate effectively and courteously with visitors, physicians and their office staff, patients, and employees. Criteria for Evaluation Patient/family/physician/employee feedback Annual Goals Required Experience: Salary Range: $150,000 - $190,000 base Annual and Quarterly bonus potential Qualifications Bachelor's degree or equivalent work experience. Nursing or Master's degree desired but not required. Minimum three years of experience in a top administrative or management position either in the ASC or hospital surgical space. Good command of the English language, both verbal and written. Ability to work well with physicians, employees, patients, and others. The Governing Board may determine other qualifications as seen fit. Working Conditions and Physical Requirements Mobility to move about the facility to supervise employees and activities. Office environment typical, but frequent exposures to patient care areas. USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
People First Federal Credit Union
Allentown, Pennsylvania
Description: This is not a remote position. It is based in the Allentown, PA area. People First is looking for a high-energy, experienced Universal Banker to join our team. The Universal Banker position performs Teller and Lending (Platform) duties. The Universal Banker will help fill in at all our branches throughout the Lehigh Valley. Assist new and existing members with their financial needs, performing a variety of duties that support branch sales and operations. Consistently provide an atmosphere of exceptional member service. Confidently performs transactions for members regarding all share, loan products, and services. Consult with members and provide solutions to match their needs. Responsible for adhering to all credit union policies, procedures, deadlines, and all applicable federal regulations. Duties and Responsibilities Delivers an exceptional member experience by actively listening to our member's needs through various communication channels. Uncovers financial solutions through conversations and recommends credit union products and services that support the member's financial goals. Maintains current knowledge of all credit union services, policies, and promotions. Completes transactions with minimal errors according to established Credit Union policies, procedures and regulations. Analyze and process loan applications. Obtain necessary documentation for each loan type and submit completed loan requests to loan officers for approval. Assists members with opening, servicing, and closing of credit union accounts. Enroll members in credit union programs and services, providing accurate information, guidance, and documentation on products selected. Performs a variety of miscellaneous tasks including keyboarding, filing, computer input and answering the phone. Assists members and potential members through all communication channels; answers questions about products, services, and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. Performs Teller/Member Solutions Representative/Member Relations Associate duties/responsibilities when needed. Travels to branches when needed. Benefits Paid time off 401k Plan Travel reimbursement Telemedicine Requirements: The position has two scheduling options Mondays, Thursdays, and Fridays: 10:00 am - 4:00 pm Saturdays: 9 am - 12 pm Tuesday or Wednesday: 10 am to 3 pm (would work one day and have the other day off) Qualifications High school diploma or GED required Lending experience is required Teller experience preferred Must be willing to travel to all branches Professional, well-developed interpersonal skills essential for servicing Credit Union members and projecting a positive image as a credit union representative. Excellent written and verbal skills Ability to prioritize and manage multi-functional tasks. People First provides equal employment opportunity to all employees and applicants for employment. People First prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. Compensation details: 26.52-28.02 Hourly Wage PI2f352e7305c9-3286
09/09/2025
Full time
Description: This is not a remote position. It is based in the Allentown, PA area. People First is looking for a high-energy, experienced Universal Banker to join our team. The Universal Banker position performs Teller and Lending (Platform) duties. The Universal Banker will help fill in at all our branches throughout the Lehigh Valley. Assist new and existing members with their financial needs, performing a variety of duties that support branch sales and operations. Consistently provide an atmosphere of exceptional member service. Confidently performs transactions for members regarding all share, loan products, and services. Consult with members and provide solutions to match their needs. Responsible for adhering to all credit union policies, procedures, deadlines, and all applicable federal regulations. Duties and Responsibilities Delivers an exceptional member experience by actively listening to our member's needs through various communication channels. Uncovers financial solutions through conversations and recommends credit union products and services that support the member's financial goals. Maintains current knowledge of all credit union services, policies, and promotions. Completes transactions with minimal errors according to established Credit Union policies, procedures and regulations. Analyze and process loan applications. Obtain necessary documentation for each loan type and submit completed loan requests to loan officers for approval. Assists members with opening, servicing, and closing of credit union accounts. Enroll members in credit union programs and services, providing accurate information, guidance, and documentation on products selected. Performs a variety of miscellaneous tasks including keyboarding, filing, computer input and answering the phone. Assists members and potential members through all communication channels; answers questions about products, services, and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. Performs Teller/Member Solutions Representative/Member Relations Associate duties/responsibilities when needed. Travels to branches when needed. Benefits Paid time off 401k Plan Travel reimbursement Telemedicine Requirements: The position has two scheduling options Mondays, Thursdays, and Fridays: 10:00 am - 4:00 pm Saturdays: 9 am - 12 pm Tuesday or Wednesday: 10 am to 3 pm (would work one day and have the other day off) Qualifications High school diploma or GED required Lending experience is required Teller experience preferred Must be willing to travel to all branches Professional, well-developed interpersonal skills essential for servicing Credit Union members and projecting a positive image as a credit union representative. Excellent written and verbal skills Ability to prioritize and manage multi-functional tasks. People First provides equal employment opportunity to all employees and applicants for employment. People First prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. Compensation details: 26.52-28.02 Hourly Wage PI2f352e7305c9-3286
Innova Solutions has a client that is immediately hiring for a Call Center Representative Position Type Full-time, Contract Duration 3-6 Months Location Waco, TX As a Call Center Representative, your responsibilities will be: Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution. ESSENTIAL FUNCTIONSEnsures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement. Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system. Verifies insurance coverage or determines patient self-pay responsibility and provides cost information. Schedules an appointment for the patient or family member with a financial counselor if appropriate. Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines. Interprets physician orders to schedule appointments and ancillary tests. Communicates appointment details and any required preparation for testing along with necessary paperwork and payment to facilitate on time arrival, appointment preparedness and optimal reimbursement. Writes clerical and clinical patient related messages from patients, family members and other healthcare professionals to administrative and provider staff. Identifies emergent patient situations based on caller information and coordinates immediate triage. Responsible for calming upset callers by providing a composed and professional demeanor and is able to identify and escalate priority issues for resolution. Competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and work productively as a member of a team or work group are basic requirements. KNOWLEDGE, SKILLS AND ABILITIESExcellent interpersonal and communication (oral and written) skills Excellent data entry, numeric, typing and computer navigational skills Experience in a call center, customer service and/or healthcare setting Knowledge of customer service principles and practices Knowledge of call center telephony and technology Top skills:Top Skills- Customer Service, Typing, Computer knowledge. Call Center experience needed. Medical Terminology a plus. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Dishank Sharma PAY RANGE AND BENEFITS: Pay Range : $14.5 - 15 per hour Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024 Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, ) One of the Largest IT Staffing Firms in the US - Ranked by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US - Ranked by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications Website: Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at and earn $250-$1,000 per referral. Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
09/09/2025
Full time
Innova Solutions has a client that is immediately hiring for a Call Center Representative Position Type Full-time, Contract Duration 3-6 Months Location Waco, TX As a Call Center Representative, your responsibilities will be: Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution. ESSENTIAL FUNCTIONSEnsures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement. Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system. Verifies insurance coverage or determines patient self-pay responsibility and provides cost information. Schedules an appointment for the patient or family member with a financial counselor if appropriate. Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines. Interprets physician orders to schedule appointments and ancillary tests. Communicates appointment details and any required preparation for testing along with necessary paperwork and payment to facilitate on time arrival, appointment preparedness and optimal reimbursement. Writes clerical and clinical patient related messages from patients, family members and other healthcare professionals to administrative and provider staff. Identifies emergent patient situations based on caller information and coordinates immediate triage. Responsible for calming upset callers by providing a composed and professional demeanor and is able to identify and escalate priority issues for resolution. Competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and work productively as a member of a team or work group are basic requirements. KNOWLEDGE, SKILLS AND ABILITIESExcellent interpersonal and communication (oral and written) skills Excellent data entry, numeric, typing and computer navigational skills Experience in a call center, customer service and/or healthcare setting Knowledge of customer service principles and practices Knowledge of call center telephony and technology Top skills:Top Skills- Customer Service, Typing, Computer knowledge. Call Center experience needed. Medical Terminology a plus. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Dishank Sharma PAY RANGE AND BENEFITS: Pay Range : $14.5 - 15 per hour Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024 Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, ) One of the Largest IT Staffing Firms in the US - Ranked by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US - Ranked by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications Website: Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at and earn $250-$1,000 per referral. Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/09/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
What's Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That's Nice, But What's the Job? This position involves all processes related to the reinstatement or redemption of the vehicle post repossession. Specialists will assist customers by providing options available to reinstate/redeem the vehicle and helping the customer get back on the path to ownership. In long, you will: Handle high volume of inbound calls that provide reinstatement/redemption offers to our customers based on defined business criteria and state requirements Negotiate payments and offer tools to support the reinstatement of customers based on defined business criteria Perform high volume of outbound calls to establish contact with customers to discuss their intentions on reinstatement, redemption, or retrieving personal property Assist customers with concerns/complaints during repossession process by actively listening and assessing details to provide resolutions Communicate with recovery vendors and auctions to verify personal property and vehicle release details Process and submit personal property/vehicle release paperwork to recovery vendor or auction in a timely manner Monitor payment correction process to ensure compliant allocation of funds to customer accounts Support the Reverse Charge Off process from end to end by obtaining proper approvals, submitting requests through internal ticketing system, emailing requests to reinstate ancillary products, and submitting requests to correct Credit Bureau Inquiries Department Perform other related duties as assigned So What Kind of Folks Are We Looking for? Clear, concise and professional written and oral communications and interpersonal skills Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law Strong negotiation and conflict management skills Self-motivated with strong decision-making capabilities; ability to self-start Ability to work in an accurate, detail-oriented, and highly productive manner The Specifics. High School Diploma , GED, or equivalent certification Experience with Microsoft Office such as Excel, Outlook and Word 3+ years of experience in collections, loss mitigation and/or financial services complaint resolution Associate degree or bachelor's degree in business or related field may be used as a proxy for experience Physical Requirements: T he physical demands for this job The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position at least 75% of the time. Occasionally move about inside the office to access file cabinets, office machinery, etc. Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations. This position could require moving objects up to 20 pounds. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. So What About the Perks? Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well money matters! Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
09/09/2025
Full time
What's Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That's Nice, But What's the Job? This position involves all processes related to the reinstatement or redemption of the vehicle post repossession. Specialists will assist customers by providing options available to reinstate/redeem the vehicle and helping the customer get back on the path to ownership. In long, you will: Handle high volume of inbound calls that provide reinstatement/redemption offers to our customers based on defined business criteria and state requirements Negotiate payments and offer tools to support the reinstatement of customers based on defined business criteria Perform high volume of outbound calls to establish contact with customers to discuss their intentions on reinstatement, redemption, or retrieving personal property Assist customers with concerns/complaints during repossession process by actively listening and assessing details to provide resolutions Communicate with recovery vendors and auctions to verify personal property and vehicle release details Process and submit personal property/vehicle release paperwork to recovery vendor or auction in a timely manner Monitor payment correction process to ensure compliant allocation of funds to customer accounts Support the Reverse Charge Off process from end to end by obtaining proper approvals, submitting requests through internal ticketing system, emailing requests to reinstate ancillary products, and submitting requests to correct Credit Bureau Inquiries Department Perform other related duties as assigned So What Kind of Folks Are We Looking for? Clear, concise and professional written and oral communications and interpersonal skills Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law Strong negotiation and conflict management skills Self-motivated with strong decision-making capabilities; ability to self-start Ability to work in an accurate, detail-oriented, and highly productive manner The Specifics. High School Diploma , GED, or equivalent certification Experience with Microsoft Office such as Excel, Outlook and Word 3+ years of experience in collections, loss mitigation and/or financial services complaint resolution Associate degree or bachelor's degree in business or related field may be used as a proxy for experience Physical Requirements: T he physical demands for this job The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position at least 75% of the time. Occasionally move about inside the office to access file cabinets, office machinery, etc. Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations. This position could require moving objects up to 20 pounds. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. So What About the Perks? Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well money matters! Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
What's Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That's Nice, But What's the Job? This position involves all processes related to the reinstatement or redemption of the vehicle post repossession. Specialists will assist customers by providing options available to reinstate/redeem the vehicle and helping the customer get back on the path to ownership. In long, you will: Handle high volume of inbound calls that provide reinstatement/redemption offers to our customers based on defined business criteria and state requirements Negotiate payments and offer tools to support the reinstatement of customers based on defined business criteria Perform high volume of outbound calls to establish contact with customers to discuss their intentions on reinstatement, redemption, or retrieving personal property Assist customers with concerns/complaints during repossession process by actively listening and assessing details to provide resolutions Communicate with recovery vendors and auctions to verify personal property and vehicle release details Process and submit personal property/vehicle release paperwork to recovery vendor or auction in a timely manner Monitor payment correction process to ensure compliant allocation of funds to customer accounts Support the Reverse Charge Off process from end to end by obtaining proper approvals, submitting requests through internal ticketing system, emailing requests to reinstate ancillary products, and submitting requests to correct Credit Bureau Inquiries Department Perform other related duties as assigned So What Kind of Folks Are We Looking for? Clear, concise and professional written and oral communications and interpersonal skills Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law Strong negotiation and conflict management skills Self-motivated with strong decision-making capabilities; ability to self-start Ability to work in an accurate, detail-oriented, and highly productive manner The Specifics. High School Diploma , GED, or equivalent certification Experience with Microsoft Office such as Excel, Outlook and Word 3+ years of experience in collections, loss mitigation and/or financial services complaint resolution Associate degree or bachelor's degree in business or related field may be used as a proxy for experience Physical Requirements: T he physical demands for this job The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position at least 75% of the time. Occasionally move about inside the office to access file cabinets, office machinery, etc. Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations. This position could require moving objects up to 20 pounds. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. So What About the Perks? Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well money matters! Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
09/09/2025
Full time
What's Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That's Nice, But What's the Job? This position involves all processes related to the reinstatement or redemption of the vehicle post repossession. Specialists will assist customers by providing options available to reinstate/redeem the vehicle and helping the customer get back on the path to ownership. In long, you will: Handle high volume of inbound calls that provide reinstatement/redemption offers to our customers based on defined business criteria and state requirements Negotiate payments and offer tools to support the reinstatement of customers based on defined business criteria Perform high volume of outbound calls to establish contact with customers to discuss their intentions on reinstatement, redemption, or retrieving personal property Assist customers with concerns/complaints during repossession process by actively listening and assessing details to provide resolutions Communicate with recovery vendors and auctions to verify personal property and vehicle release details Process and submit personal property/vehicle release paperwork to recovery vendor or auction in a timely manner Monitor payment correction process to ensure compliant allocation of funds to customer accounts Support the Reverse Charge Off process from end to end by obtaining proper approvals, submitting requests through internal ticketing system, emailing requests to reinstate ancillary products, and submitting requests to correct Credit Bureau Inquiries Department Perform other related duties as assigned So What Kind of Folks Are We Looking for? Clear, concise and professional written and oral communications and interpersonal skills Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law Strong negotiation and conflict management skills Self-motivated with strong decision-making capabilities; ability to self-start Ability to work in an accurate, detail-oriented, and highly productive manner The Specifics. High School Diploma , GED, or equivalent certification Experience with Microsoft Office such as Excel, Outlook and Word 3+ years of experience in collections, loss mitigation and/or financial services complaint resolution Associate degree or bachelor's degree in business or related field may be used as a proxy for experience Physical Requirements: T he physical demands for this job The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position at least 75% of the time. Occasionally move about inside the office to access file cabinets, office machinery, etc. Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations. This position could require moving objects up to 20 pounds. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. So What About the Perks? Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well money matters! Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/09/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
