Join the Keystone Community
We are changing the world, one project at a time, by providing various asset management and operations-oriented technical services such as building maintenance, preventive maintenance, project management, construction management, energy management, repairs, and troubleshooting of facility assets.
What You'll Do
As the on-site Facilities Director, you will function as a strategic partner to the airport's operations team, translating their service priorities into clear maintenance actions that protect the passenger experience. You will lead and develop a 19-person technical workforce responsible for passenger boarding bridges, baggage handling system, HVAC, plumbing, electrical, mechanical systems, and life-safety equipment, setting measurable KPIs and coaching the team to meet or exceed them.
This role will support a 24-hour operation, monitor technician performance and verify that assigned projects, maintenance, and repair procedures are carried out to airport standards. Provide daily oversight of maintenance procedures related to the terminal and catering facility.
You will manage and audit third-party vendors to ensure contract compliance and quality standards, driving cost-effective results, as well as monitoring budgets and implementing cost-effective strategies to maximize value. Through regular walk-throughs and clear, timely reporting to both the client and Keystone leadership, you will help maintain a safe, efficient, and welcoming environment for passengers, employees, and stakeholders.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Ensure corrective and preventative maintenance and repairs to building systems to include but not limited to mechanical, electrical, plumbing, ventilation and HVAC systems, life/safety systems, basic carpentry and drywall.
Establish priorities daily for all facilities maintenance requests and adjust technician schedules to meet regular and emergency demand.
Implement work order schedules and maximize usage of available capacity and resources along with daily office operations.
Provide employees with the steps needed to complete work orders.
Coordinate work with other airport department employees and contractors.
Identify opportunities for improvement of the facility and the facility maintenance program.
Ensure completion of company issued safety programs.
Communicate and enforce workplace safety precautions with employees.
Ensure timecards are accurate and submitted to the appropriate payroll personnel on time. Advise HR of payroll discrepancies.
Ensure operational compliance with all appropriate laws and policies (including OSHA safety practices and procedures).
Coordinate the use of outside vendors for various repairs and monitor performance; facilitate bids for third-party workers; review and make recommendations.
Manage facility spend and budgets for daily operations and special projects per customer requirements.
Manage expenses; submit itemized receipts monthly to Account Director.
Capture before and after work photos. Provide to Account Director on a weekly basis.
Function as a contact for the customer and provide the customer with status reports as required.
Ensure that maintenance was coordinated with the appropriate airport personnel.
Monitor inventory and order supplies to include tool audits.
SUPERVISORY RESPONSIBILITIES/LEVEL OF SUPERVISION
Manage and supervise 1st, 2nd, and 3rd shift technicians and supervisors. Responsible for training, development and work assignments.
Conduct performance appraisals; reward and coach employees; discipline adhering to Keystone policies; address employee issues promptly.
Proven ability to manage by influence and ability to build and maintain credibility.
Receives general direction as to goals and the achievement of those goals. Evaluated based on the successful performance of essential job duties and responsibilities and achievement of goals.
Participate in the interview process; assist with the selection of new employees for the team; onboard and train employees as needed.
ATTRIBUTES FOR SUCCESS
Establish and maintain effective client rapport for a mutually beneficial business relationship. Ensuring the highest level of professionalism.
A commitment to continuous improvement and professional development.
Practice ownership, take accountability, and can manage own work, prioritize tasks, and deliver quality results on time and with limited supervision.
Ability to work in a fast-paced environment and build and maintain collaborative working relationships.
Ensure the smooth operation of the technician team by creating a culture of efficient execution.
Create an environment in which employees thrive by prioritizing safety, respect and clear expectations.
What Makes You the Perfect Fit
Education & Experience
7+ years in facilities management, including hands-on MEP systems experience
5+ years of team leadership and supervisory experience
Proficiency in Microsoft Office (PowerPoint, Excel) and familiarity with CMMS and construction management software
Must have led more than 18 people at one time.
Must have led highly skilled and medium skilled technicians.
Must have managed complex and multi-facet facilities such as airports, hospitals, data centers and/or university systems.
Must have dealt with all types of clients, good and challenging.
Must have experience with major pieces of commercial facility assets
Certifications
Certified Facility Manager (CFM) or Facility Management Professional (FMP) preferred
PRE-EMPLOYMENT REQUIREMENTS
Upon receiving a contingent offer of employment, the selected candidate must comply with the following as a condition of employment:
Successfully pass a background check with Keystone Management, LLC and the Federal Aviation Administration.
Successfully pass the Ronald Reagan National Airport SIDA badge and drivers test within two tries.
Valid driver's license and an MVR driving history check required.
What You'll Get
We offer more than just a job. At Keystone Management, LLC, you'll enjoy industry-leading benefits, a positive and collaborative work environment, and a competitive salary. Plus, you'll get your birthday off! Here's what you'll enjoy as part of our team:
Competitive Salary
401(k) with company match
Comprehensive health, dental, and vision insurance
Paid time off, including your birthday off
Life, short-term, and long-term disability insurance
Professional development opportunities
EOE Statement
Keystone Management, LLC is an Equal Opportunity/Affirmative Action employer. It is our policy to employ qualified applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, genetic information, or other protected status.
E-Verify Company Information
Keystone Management, LLC participates in the Federal Government E-Verify Program, an internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.
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