Customer Service Representative

Position Title: Customer Service Representative Location: Phoenix, AZ Status: Contract -3 months, with the opportunity for possible conversion to permanent/full-time employment with the client. Status: On-site Shift / Schedule: Mon-Fri 7:30 am-4:30 pm Pay Range: US$18.00 - $20.35/hr W-2 Client Info / Who they are: Above and Beyond Talent Acquisition proudly represents our Client, a global leader in water, waste, and energy management. The client offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. The client helps commercial, industrial, healthcare, higher education, and municipal customers throughout North America. The client has approximately 10,000 employees working at over 350 locations across the continent. Requirements / Who we are looking for: Our client is seeking a Customer Service representative In this role, you will act as the primary point of contact for technical inquiries, troubleshooting issues, and guiding customers on how to maximize the use of our products and services. You will combine strong technical expertise with excellent communication skills to deliver solutions and build trusted relationships. High school diploma or GED required; 1-3 years of experience in customer service, account management, or administrative support (experience in environmental services, waste management, or related industries preferred). Strong attention to detail with the ability to manage multiple priorities. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook); Problem-solving skills with a proactive and customer-focused mindset. Team player with the ability to collaborate across departments. Performance Objectives / What you'll be doing: Responsible for handling the administration, maintenance, and communication of simple to moderate customer accounts to include pricing, regulatory information, waste characterizations, contract specifications, manifests, and schedules, and resolving invoice discrepancies. Provides exceptional internal and external customer service. Assists sales or related personnel in securing new business and maintaining and monitoring the existing customer base. Additional duties as assigned by the Technical Customer Supervisor. Perks of working with us / What We offer: Competitive Salary. Health, dental, and vision insurance. Company 401K plan. Strong commitment to individual Professional Development and growth opportunities. Above and Beyond Talent is an equal opportunity employer and staffing firm. We are committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.