Customer Service Representative

Job Title: Customer Service Representative Location: Hopewell, NJ/ Addison, TX/ Chandler, AZ Work Arrangement: Onsite Client Industry: Banking/Finance Duration: 12 months Contract About the Role We are hiring a CSR to join our client on a contract basis. This is a fantastic opportunity to work with one of the most innovative Banking companies in the U.S. Key Responsibilities Troubleshooting of applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously Be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained In-house technical training will be provided backed up with real time support from peers and subject matter experts What We're Looking For Requires 1-3 years of experience Excellent Client Care / Customer Service skills. Work well as a team and build relationships to the global partners. Excellent organizational skills, with the ability to prioritize workload. Ability to multitask and maintain focus on all areas of responsibility concurrently. Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling. Able to work in a fast-paced environment Agent Chat Technology Call Center and or Customer Service experience. Compensation Hourly Rate: $20-$22/hr This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About Us At Collabera, we don't just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. Ready to Apply? Apply now or reach out to for more information. We look forward to speaking with you!