Marriott Vacations Worldwide
Fort Lauderdale, Florida
Hourly Rate: $18.10Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Shift: 1st/2nd; must be available to work weekends and holidays. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Benefit Eligibility will vary by position Site Specific Perks Free on-site parking with beach access Complimentary work shoes twice a year 15% off Food & Beverage outlet meals Hats, sunscreen, and t-shirts for outdoor roles, as needed Jackets provided upon request Quarterly celebrations, Associate Appreciation Week, and Housekeeping Appreciation Week "Way to Go" Incentives - $20 for Back of House per name mention and $5 for Front of House per name mention As a Guest Services Agent, a typical day will include: Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. Answers telephone calls and routes calls to the proper department as applicable. May be asked to assist with bellman and runner duties depending on facility or location. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. To Become a Guest Services Agent at MVW: Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Specific job duties may differ by property, size of team, or facility. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
09/08/2025
Full time
Hourly Rate: $18.10Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Shift: 1st/2nd; must be available to work weekends and holidays. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Benefit Eligibility will vary by position Site Specific Perks Free on-site parking with beach access Complimentary work shoes twice a year 15% off Food & Beverage outlet meals Hats, sunscreen, and t-shirts for outdoor roles, as needed Jackets provided upon request Quarterly celebrations, Associate Appreciation Week, and Housekeeping Appreciation Week "Way to Go" Incentives - $20 for Back of House per name mention and $5 for Front of House per name mention As a Guest Services Agent, a typical day will include: Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. Answers telephone calls and routes calls to the proper department as applicable. May be asked to assist with bellman and runner duties depending on facility or location. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. To Become a Guest Services Agent at MVW: Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Specific job duties may differ by property, size of team, or facility. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents Tuition paid upfront at network schools Free lunch Free parking Free theme park admission and much more! Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services. Responsibilities : Assist guests during check-in and check-out, phone interaction, and face-to-face interaction Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast Strong computer skills and knowledge is required Must feel comfortable handling large amounts of money and possesses a high-level of integrity Ability to reflect a professional image while maintaining guest privacy Must stay calm in highly stressful situations and be knowledgeable of emergency procedures Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night. Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods. Basic Qualifications : Previous cash handling experience Previous computer experience Ability to perform in a fast-paced and sometimes stressful working environment Ability to multi task Ability to confidently utilize service recovery methods Enthusiastic about interacting and helping guests Receptive to special requests Willing to follow instructions and take direction You must be at least 18 years of age to be considered for this role Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred Preferred Qualifications: Proficient in English and Japanese Language Required Knowledge of Hawaiian language preferred Previous work experience in a Hotel/Front Desk environment Previous experience in a high volume, fast paced office type environment Previous Leadership experience Previous experience working in a Hawaiian tourism or hospitality role Additional Information : SCHEDULE AVAILABILTY Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. Keyword: Aulani Casting, aulanicasting The pay rate for this role in Hawaii is $34.04 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:
09/07/2025
Full time
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents Tuition paid upfront at network schools Free lunch Free parking Free theme park admission and much more! Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services. Responsibilities : Assist guests during check-in and check-out, phone interaction, and face-to-face interaction Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast Strong computer skills and knowledge is required Must feel comfortable handling large amounts of money and possesses a high-level of integrity Ability to reflect a professional image while maintaining guest privacy Must stay calm in highly stressful situations and be knowledgeable of emergency procedures Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night. Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods. Basic Qualifications : Previous cash handling experience Previous computer experience Ability to perform in a fast-paced and sometimes stressful working environment Ability to multi task Ability to confidently utilize service recovery methods Enthusiastic about interacting and helping guests Receptive to special requests Willing to follow instructions and take direction You must be at least 18 years of age to be considered for this role Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred Preferred Qualifications: Proficient in English and Japanese Language Required Knowledge of Hawaiian language preferred Previous work experience in a Hotel/Front Desk environment Previous experience in a high volume, fast paced office type environment Previous Leadership experience Previous experience working in a Hawaiian tourism or hospitality role Additional Information : SCHEDULE AVAILABILTY Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. Keyword: Aulani Casting, aulanicasting The pay rate for this role in Hawaii is $34.04 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents Tuition paid upfront at network schools Free lunch Free parking Free theme park admission and much more! Operators are responsible for providing the Guest's first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request. Responsibilities : Responsible for constant communication with Guests/Cast Members via a phone station Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries ("a smile in your voice") Answer phones, dispatch guest calls, cast member and assist with any questions or special requests. Previous computer experience- requires use of internet and other application systems High guest service expectations, initiative and ability to hold a conversation with a Guest Must remain calm in highly stressful situations and be knowledgeable of emergency procedures Requires high attention to detail and exceptional listening skills Must have schedule flexibility Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge May also be cross utilized with the following roles, including, but not limited to: Front Desk and Arrival Staff Agent - Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels Basic Qualifications : Must have Graveyard availability Previous cash handling experience Previous computer experience Ability to perform in a fast-paced and sometimes stressful working environment Ability to multi task Ability to confidently utilize service recovery methods Enthusiastic about interacting and helping guests Receptive to special requests Willing to follow instructions and take direction Availability Requirements: Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training Additional Planned time off (vacations or non-paid time off) may not be available until the New Year. Preferred Qualifications: Knowledge of Japanese language is highly preferred Knowledge of Hawaiian language preferred Previous work experience in a Hotel/Front Desk environment Previous experience in a high volume, fast paced office type environment Previous Leadership experience Additional Information : SCHEDULE AVAILABILTY Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. The pay rate for this role in Hawaii is $34.04 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:
09/07/2025
Full time
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents Tuition paid upfront at network schools Free lunch Free parking Free theme park admission and much more! Operators are responsible for providing the Guest's first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request. Responsibilities : Responsible for constant communication with Guests/Cast Members via a phone station Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries ("a smile in your voice") Answer phones, dispatch guest calls, cast member and assist with any questions or special requests. Previous computer experience- requires use of internet and other application systems High guest service expectations, initiative and ability to hold a conversation with a Guest Must remain calm in highly stressful situations and be knowledgeable of emergency procedures Requires high attention to detail and exceptional listening skills Must have schedule flexibility Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge May also be cross utilized with the following roles, including, but not limited to: Front Desk and Arrival Staff Agent - Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels Basic Qualifications : Must have Graveyard availability Previous cash handling experience Previous computer experience Ability to perform in a fast-paced and sometimes stressful working environment Ability to multi task Ability to confidently utilize service recovery methods Enthusiastic about interacting and helping guests Receptive to special requests Willing to follow instructions and take direction Availability Requirements: Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training Additional Planned time off (vacations or non-paid time off) may not be available until the New Year. Preferred Qualifications: Knowledge of Japanese language is highly preferred Knowledge of Hawaiian language preferred Previous work experience in a Hotel/Front Desk environment Previous experience in a high volume, fast paced office type environment Previous Leadership experience Additional Information : SCHEDULE AVAILABILTY Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. The pay rate for this role in Hawaii is $34.04 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:
Hourly Rate: $25.00Targeted Application Deadline: 10/03/2025Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Benefit Eligibility will vary by position Site Specific Perks Free On-Site Parking Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs Potential for shared transitional housing pending available vacancy Company branded winter coat and work shoe stipend provided Seasonal Retention Bonus As a Guest Services Agent, a typical day will include: Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. Answers telephone calls and routes calls to the proper department as applicable. May be asked to assist with bellman and runner duties depending on facility or location. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. To Become a Guest Services Agent at MVW: Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Specific job duties may differ by property, size of team, or facility. We are committed to providing associates with benefits including: Medical/Dental/Vision Insurance (HSA & FSA available) Paid Time Off Paid Sick Leave per Colorado law Paid Holidays/Paid Floating Personal Days 401(k) Retirement Savings Plan Employee Stock Purchase Plan Group Life/Disability Insurance Tuition Reimbursement Employee Assistance Program Travel Discounts, including a family and friends' rate Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
09/07/2025
Full time
Hourly Rate: $25.00Targeted Application Deadline: 10/03/2025Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Benefit Eligibility will vary by position Site Specific Perks Free On-Site Parking Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs Potential for shared transitional housing pending available vacancy Company branded winter coat and work shoe stipend provided Seasonal Retention Bonus As a Guest Services Agent, a typical day will include: Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. Answers telephone calls and routes calls to the proper department as applicable. May be asked to assist with bellman and runner duties depending on facility or location. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. To Become a Guest Services Agent at MVW: Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Specific job duties may differ by property, size of team, or facility. We are committed to providing associates with benefits including: Medical/Dental/Vision Insurance (HSA & FSA available) Paid Time Off Paid Sick Leave per Colorado law Paid Holidays/Paid Floating Personal Days 401(k) Retirement Savings Plan Employee Stock Purchase Plan Group Life/Disability Insurance Tuition Reimbursement Employee Assistance Program Travel Discounts, including a family and friends' rate Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide
Riviera Beach, Florida
Hourly Rate: $19.55Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Shift: 1st/2nd; must be available to work weekends and holidays. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Benefit Eligibility will vary by position Site Specific Perks Free on-site parking 40% discount at all on-site Food & Beverage outlets Work shoe credit through Shoes for Crews twice a year Company branded coat/jacket for outdoor and travel roles Hats, sunscreen, and t-shirts are provided for outdoor roles, as needed Bi-annual team building events "Way to Go" Incentive - $5 per name mention deposited onto Wisely card Quarterly celebrations, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month) As a Guest Services Agent, a typical day will include: Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. Answers telephone calls and routes calls to the proper department as applicable. May be asked to assist with bellman and runner duties depending on facility or location. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. To Become a Guest Services Agent at MVW: Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Specific job duties may differ by property, size of team, or facility. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
09/05/2025
Full time
Hourly Rate: $19.55Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Shift: 1st/2nd; must be available to work weekends and holidays. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Benefit Eligibility will vary by position Site Specific Perks Free on-site parking 40% discount at all on-site Food & Beverage outlets Work shoe credit through Shoes for Crews twice a year Company branded coat/jacket for outdoor and travel roles Hats, sunscreen, and t-shirts are provided for outdoor roles, as needed Bi-annual team building events "Way to Go" Incentive - $5 per name mention deposited onto Wisely card Quarterly celebrations, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month) As a Guest Services Agent, a typical day will include: Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. Answers telephone calls and routes calls to the proper department as applicable. May be asked to assist with bellman and runner duties depending on facility or location. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. To Become a Guest Services Agent at MVW: Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Specific job duties may differ by property, size of team, or facility. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Solid Waste Disposal Authority of Baldwin Co AL
Summerdale, Alabama
JOB DESCRIPTION Full Time Hourly Starting Rate: $17.04 FLSA Classification: Non-exempt Application Deadline: June 9, 2025 Benefits: Full-time employees are eligible for benefits. These benefits include: Sick and Annual Leave Competitive and Affordable Medical, Dental, and Vision Insurance Retirement benefits through the Retirement Systems of Alabama Free Employee Assistance Program Life Insurance Long Term Disability Insurance 14 Paid Holidays Flexible Spending Account Free AirMed Care: Ambulance (Ground and Air Coverage) Deferred Compensation Plan Options Short Term Disability Options Summary: This position is responsible for: providing support in the means of billing and collection of revenue for the Solid Waste Department, handling high volume of calls to process customer account inquiries, requests and payments, providing all aspects of customer service to include, but not limited to: activating new accounts, terminating accounts, completing applications, moves and changes and resolving customer complaints and problems. The position is also responsible for maintaining account notes and documenting phone conversations and written requests. Essential Job Functions: Billing Maintain billing and collection documentation in an auditable state. Process new accounts, terminated accounts and resolve problem accounts. Work with Mobile Home Parks/Condos/RV Parks/Apartments owners to determine rates and account status of current residents. Prepare all documentation necessary to request debits, credits and balance adjustments to accounts. Perform research, as needed, to ensure accurate records of property, probate and addressing. Collections Post payments received to the proper account and maintain accurate files to the satisfaction of state audit requirements. Process customers walk in payments and prepare the necessary documents for an accurate paper trail. Request and process route audits from collections drivers to rectify account questions, process paperwork and document all changes. Work Social Security and Low-Income Exemption applications and maintain the records in an auditable state. Fax and/or provide reports to Route Supervisors on a daily basis of new and/or terminated customers or service changes. Process and post payments for Waste Accounting clients and maintain records in an auditable state. Handle returned mail by working with property records, internet service and local phone records to locate where resident currently resides. Post payments to residential accounts. Coordinate with the Solid Waste Officer in building his/her case file. Prepare documentation to request account adjustments. Customer Service Handle customer complaints, record the complaint and resolve the issue, if it involves another department forward a copy to the department and track the complaint until it is resolved. Inform customers of allowed exemptions and send out letters and applications to qualifying residents. Assist customers with determining correct account status, i.e. Full Time, Seasonal, Vacant or Commercial. Miscellaneous Serve as back-up for Scale Operator or front-desk as necessary. Maintain effective working relationships with public. Prepare bank deposits and verify all returned slips. JOB REQUIREMENTS Education and Experience: High school diploma or equivalent. Two (2) years accounting experience. Any equivalent combination of experience and training that provides the knowledge, skills, and abilities necessary to perform the work. Accounts Receivable and Accounts Payable experience desired. Experience with computerized accounting systems desired. Experience in service-oriented field with heavy customer service preferred. Special Requirements: Self-motivated and team player. Willing to work nonstandard hours as necessary. Willing to travel as required. Ability to work under stress of recurring deadlines. Physical Requirements: This position requires the employee to see well enough to read and write; hear well enough to respond to verbal communications and speak well enough to answer questions in a polite, courteous manner. Occasionally required to stand and walk with prolonged periods of sitting at a desk and working on a computer with the ability to reach with hands and arms; Body movement of mobility to bend, move, stand, and lift. Must occasionally lift and/or move up to 15 pounds. Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions. Work requires preparing and analyzing written or computer data and observing general surroundings and activities. Candidate must be able to perform the duties of this position in various office settings when necessary. Tasks may be performed with some exposure to adverse environmental conditions, such as extreme heat or extreme cold, dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances. Work is generally in a moderately noisy location (e.g. business office, maintenance shops, HVAC systems, light to moderate traffic). PI8829f73c5-
09/02/2025
Full time
JOB DESCRIPTION Full Time Hourly Starting Rate: $17.04 FLSA Classification: Non-exempt Application Deadline: June 9, 2025 Benefits: Full-time employees are eligible for benefits. These benefits include: Sick and Annual Leave Competitive and Affordable Medical, Dental, and Vision Insurance Retirement benefits through the Retirement Systems of Alabama Free Employee Assistance Program Life Insurance Long Term Disability Insurance 14 Paid Holidays Flexible Spending Account Free AirMed Care: Ambulance (Ground and Air Coverage) Deferred Compensation Plan Options Short Term Disability Options Summary: This position is responsible for: providing support in the means of billing and collection of revenue for the Solid Waste Department, handling high volume of calls to process customer account inquiries, requests and payments, providing all aspects of customer service to include, but not limited to: activating new accounts, terminating accounts, completing applications, moves and changes and resolving customer complaints and problems. The position is also responsible for maintaining account notes and documenting phone conversations and written requests. Essential Job Functions: Billing Maintain billing and collection documentation in an auditable state. Process new accounts, terminated accounts and resolve problem accounts. Work with Mobile Home Parks/Condos/RV Parks/Apartments owners to determine rates and account status of current residents. Prepare all documentation necessary to request debits, credits and balance adjustments to accounts. Perform research, as needed, to ensure accurate records of property, probate and addressing. Collections Post payments received to the proper account and maintain accurate files to the satisfaction of state audit requirements. Process customers walk in payments and prepare the necessary documents for an accurate paper trail. Request and process route audits from collections drivers to rectify account questions, process paperwork and document all changes. Work Social Security and Low-Income Exemption applications and maintain the records in an auditable state. Fax and/or provide reports to Route Supervisors on a daily basis of new and/or terminated customers or service changes. Process and post payments for Waste Accounting clients and maintain records in an auditable state. Handle returned mail by working with property records, internet service and local phone records to locate where resident currently resides. Post payments to residential accounts. Coordinate with the Solid Waste Officer in building his/her case file. Prepare documentation to request account adjustments. Customer Service Handle customer complaints, record the complaint and resolve the issue, if it involves another department forward a copy to the department and track the complaint until it is resolved. Inform customers of allowed exemptions and send out letters and applications to qualifying residents. Assist customers with determining correct account status, i.e. Full Time, Seasonal, Vacant or Commercial. Miscellaneous Serve as back-up for Scale Operator or front-desk as necessary. Maintain effective working relationships with public. Prepare bank deposits and verify all returned slips. JOB REQUIREMENTS Education and Experience: High school diploma or equivalent. Two (2) years accounting experience. Any equivalent combination of experience and training that provides the knowledge, skills, and abilities necessary to perform the work. Accounts Receivable and Accounts Payable experience desired. Experience with computerized accounting systems desired. Experience in service-oriented field with heavy customer service preferred. Special Requirements: Self-motivated and team player. Willing to work nonstandard hours as necessary. Willing to travel as required. Ability to work under stress of recurring deadlines. Physical Requirements: This position requires the employee to see well enough to read and write; hear well enough to respond to verbal communications and speak well enough to answer questions in a polite, courteous manner. Occasionally required to stand and walk with prolonged periods of sitting at a desk and working on a computer with the ability to reach with hands and arms; Body movement of mobility to bend, move, stand, and lift. Must occasionally lift and/or move up to 15 pounds. Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions. Work requires preparing and analyzing written or computer data and observing general surroundings and activities. Candidate must be able to perform the duties of this position in various office settings when necessary. Tasks may be performed with some exposure to adverse environmental conditions, such as extreme heat or extreme cold, dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances. Work is generally in a moderately noisy location (e.g. business office, maintenance shops, HVAC systems, light to moderate traffic). PI8829f73c5-
JOIN OUR TEAM TODAY! T he Embassy Suites Downton Pittsburgh is an urban, energetic, and inspired hotel with an Industrial flare. Located in the heart of the financial district. Located minutes form the theater district, strip district, and all three sports stadiums, The Embassy provides the ideal accommodation for business and leisure travelers. The 25 story, 225 Suite room property has over 6000 square feet of flexible meeting and banquet space. Featuring American style cuisine and located on the 25th Floor, Ollies Gastropub is a beautiful sky top restaurant that look over PNC Park and the downtown area. Minutes away to downtown business, cultural and social venues such as The Heinz History Museum, Andy Warhol Art Museum, Rivers Casino, and much more! Our Team is dedicated to delivering exceptional experiences as well as making sure we provide guest with genuine lasting memories of our lovely city, and we want you to join! Thrive here with our comprehensive Benefits Package-featuring: Employee contributed health, dental, and vision. Hilton Travel Perks PTO and Holiday pay after qualifying period. Owned and operated by Indus Hospitality the Embassy Suites Downtown Pittsburgh is located at 535 Smithfield Street, Pittsburgh, PA Full time Front Desk Clerk benefit package offered: Benefits begin 30 days after you start Medical Dental Vision Life Insurance Critical and Accident Insurance PTO Hotel Discounts Job Summary: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relations. Effectively support the Front Office Supervisor, control and manage all front office operations and exceed company standards for guest satisfaction . Specific Duties: Assists in maximization of revenue goals through up selling and down selling according to occupancy, rates and competitors; Efficiently coordinates daily arrivals and departures including special requests; Follow hotel's cash handling procedures; Keeping front office neat and organized and communicating daily activities to appropriate departments; Seeks feedback from guest to ensure the highest level of satisfaction and resolving problem situations through management aid to exceed guest expectations; Responds to and directs emergency situations and security issues to management immediately; Report to supervisor any health, safety, or hazard issues; Ensures that health and safety standards are maintained with the front desk both employee and guest perspective; Ensuring of safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures; Responsible for all operations of the front desk including shift reports, cash drops, call around and other functions to better serve guest and operation of front desk; Attends meetings and training as requested; Responsible for proper key control; Must wear uniform and nametag; Must comply with hotel and brand standards; Ensures compliance of all company policies and procedures; Work closely with the sales team and capitalize on all revenue; Have good understanding of PMS system; Be willing to work any shift and fill in when other associates are not able to work; Continue working until the next shift arrives; Send a daily end of shift activity to Supervisor and copy to General Manager; Must embrace the Mission, Values and Vision of Indus. Maintain personal cleanliness. Education/Experience: Customer services experience/hotel front desk experience preferred. Language Skills : Excellent interpersonal/communication and customer service skills. Proficiency of English Language for understanding business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits etc. Customer Satisfaction : Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels and Individual Hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels / Individual Hotel associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. We look forward to hearing from you soon! Compensation details: 14-15 Yearly Salary PIdf1eb208f5aa-1053
09/01/2025
Full time
JOIN OUR TEAM TODAY! T he Embassy Suites Downton Pittsburgh is an urban, energetic, and inspired hotel with an Industrial flare. Located in the heart of the financial district. Located minutes form the theater district, strip district, and all three sports stadiums, The Embassy provides the ideal accommodation for business and leisure travelers. The 25 story, 225 Suite room property has over 6000 square feet of flexible meeting and banquet space. Featuring American style cuisine and located on the 25th Floor, Ollies Gastropub is a beautiful sky top restaurant that look over PNC Park and the downtown area. Minutes away to downtown business, cultural and social venues such as The Heinz History Museum, Andy Warhol Art Museum, Rivers Casino, and much more! Our Team is dedicated to delivering exceptional experiences as well as making sure we provide guest with genuine lasting memories of our lovely city, and we want you to join! Thrive here with our comprehensive Benefits Package-featuring: Employee contributed health, dental, and vision. Hilton Travel Perks PTO and Holiday pay after qualifying period. Owned and operated by Indus Hospitality the Embassy Suites Downtown Pittsburgh is located at 535 Smithfield Street, Pittsburgh, PA Full time Front Desk Clerk benefit package offered: Benefits begin 30 days after you start Medical Dental Vision Life Insurance Critical and Accident Insurance PTO Hotel Discounts Job Summary: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relations. Effectively support the Front Office Supervisor, control and manage all front office operations and exceed company standards for guest satisfaction . Specific Duties: Assists in maximization of revenue goals through up selling and down selling according to occupancy, rates and competitors; Efficiently coordinates daily arrivals and departures including special requests; Follow hotel's cash handling procedures; Keeping front office neat and organized and communicating daily activities to appropriate departments; Seeks feedback from guest to ensure the highest level of satisfaction and resolving problem situations through management aid to exceed guest expectations; Responds to and directs emergency situations and security issues to management immediately; Report to supervisor any health, safety, or hazard issues; Ensures that health and safety standards are maintained with the front desk both employee and guest perspective; Ensuring of safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures; Responsible for all operations of the front desk including shift reports, cash drops, call around and other functions to better serve guest and operation of front desk; Attends meetings and training as requested; Responsible for proper key control; Must wear uniform and nametag; Must comply with hotel and brand standards; Ensures compliance of all company policies and procedures; Work closely with the sales team and capitalize on all revenue; Have good understanding of PMS system; Be willing to work any shift and fill in when other associates are not able to work; Continue working until the next shift arrives; Send a daily end of shift activity to Supervisor and copy to General Manager; Must embrace the Mission, Values and Vision of Indus. Maintain personal cleanliness. Education/Experience: Customer services experience/hotel front desk experience preferred. Language Skills : Excellent interpersonal/communication and customer service skills. Proficiency of English Language for understanding business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits etc. Customer Satisfaction : Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels and Individual Hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels / Individual Hotel associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. We look forward to hearing from you soon! Compensation details: 14-15 Yearly Salary PIdf1eb208f5aa-1053
Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities: QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for Lost and Found_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details: Newly Renovated Suite sized guest rooms to include 6 Executive Suites, 1 Presidential Suite, and 1 Hospitality Suite. Amenities to include: living room area with pull out couch, iron/ironing board, hair dryer, coffee maker, referigerators in room, turn down services available, business class floor, newly renovated restaurant and meeting space. A premier suburban corporate hotel located in the heart of Chicago's Northshore. The Hyatt Deerfield is ideally located just 14 miles from O'Hare International Airport and minutes from Fortune-500 companies such as, Abbott Pharmaceuticals, Kraft Foods, Baxter Healthcare, and Morgan Stanley Discover. Travelers can enjoy an evening at Ravinia Festival, a day at Chicago's Botanic Gardens, or the excitement of Six Flags Great America, all in close proximity. The Hyatt Deerfield offers cigars at our outdoor patio, newly renovated restaurant, atrium lounge, in-room dining, and a full fitness facility including indoor pool, sauna, Jacuzzi and full line of cardiovascular equipment. Located off 294/94 express way 14 miles from O'Hare International Airport. Company Overview: As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits: After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
02/26/2022
Full time
Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities: QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for Lost and Found_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details: Newly Renovated Suite sized guest rooms to include 6 Executive Suites, 1 Presidential Suite, and 1 Hospitality Suite. Amenities to include: living room area with pull out couch, iron/ironing board, hair dryer, coffee maker, referigerators in room, turn down services available, business class floor, newly renovated restaurant and meeting space. A premier suburban corporate hotel located in the heart of Chicago's Northshore. The Hyatt Deerfield is ideally located just 14 miles from O'Hare International Airport and minutes from Fortune-500 companies such as, Abbott Pharmaceuticals, Kraft Foods, Baxter Healthcare, and Morgan Stanley Discover. Travelers can enjoy an evening at Ravinia Festival, a day at Chicago's Botanic Gardens, or the excitement of Six Flags Great America, all in close proximity. The Hyatt Deerfield offers cigars at our outdoor patio, newly renovated restaurant, atrium lounge, in-room dining, and a full fitness facility including indoor pool, sauna, Jacuzzi and full line of cardiovascular equipment. Located off 294/94 express way 14 miles from O'Hare International Airport. Company Overview: As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits: After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Full Time benefits/401K Travel Discounts What Makes a McKibbon Hotel Front Desk Agent? The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: Provide exceptional customer service You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible work schedule Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment
02/26/2022
Full time
Full Time benefits/401K Travel Discounts What Makes a McKibbon Hotel Front Desk Agent? The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: Provide exceptional customer service You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible work schedule Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment
Overview of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. The ideal candidate possesses strong communication, telephone, and customer service skills in addition to being detailed oriented and able to multitask. This opportunity takes place at one of our Luxury High Rise Condominiums in the area of Miami, FL. What you will be doing? (Some of your main responsibilities include): -Greeting and directing residents, guests, and invitees -Monitoring and controlling access to the building -Handling deliveries and packages -Stands, greets and engages residents; checks guests and service providers in/out -Monitoring the fire alarm emergency response system -Resolving and following up on all complaints/issues -Maintaining daily records and forms -Follows safety procedures and strives to maintain a safe work environment. Why join our front desk family/ What is in it for you? Career Development: Historically, the Front Desk has proven to be the first step into a career in property management, leading to roles such as Team Leader, Administrative Assistant and Property Manager. We also have many trainings in our FirstService University that you can take to further your career while working with us. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
02/17/2022
Full time
Overview of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. The ideal candidate possesses strong communication, telephone, and customer service skills in addition to being detailed oriented and able to multitask. This opportunity takes place at one of our Luxury High Rise Condominiums in the area of Miami, FL. What you will be doing? (Some of your main responsibilities include): -Greeting and directing residents, guests, and invitees -Monitoring and controlling access to the building -Handling deliveries and packages -Stands, greets and engages residents; checks guests and service providers in/out -Monitoring the fire alarm emergency response system -Resolving and following up on all complaints/issues -Maintaining daily records and forms -Follows safety procedures and strives to maintain a safe work environment. Why join our front desk family/ What is in it for you? Career Development: Historically, the Front Desk has proven to be the first step into a career in property management, leading to roles such as Team Leader, Administrative Assistant and Property Manager. We also have many trainings in our FirstService University that you can take to further your career while working with us. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Massage Therapist We are hiring therapists now for the busy summer season for full time employment. Therapists are paid per massage plus commission and tips. The Yampah Spa supplies all products. With our historical hot springs spa, we have a built-in clientele as we have been in operation for 129 years. Employees of Yampah Spa have access to our Vapor Caves anytime, plus discounts on all our services! Living in this mountain town offers scenic views, river rafting, hiking, skiing and much more! Front Desk Clerk We are looking for a fun, energetic and caring Front Desk Agent to join our Yampah Team. We need someone who is detail oriented and who genuinely enjoys the general public. The Front Desk Agent position includes administrative work such as answering phones, booking appointments, and giving our customers a world class spa experience. We are looking to hire full time. The desk staff is paid hourly wages plus commission for retail sales. Weekends and holidays are mandatory as Glenwood Springs is a busy tourist-oriented town with many attractions. Cosmetologist & Nail Technician We are a well-established Aveda Salon that has been in operation since 1994. The Aveda products used in our salon are environmentally conscious and plant based. We offer services for hair, skin, and nails. We offer free on the job training, and you have a built-in clientele. Cosmetologists and Nail Techs are paid 50% commission with opportunity to sell retail at a commission also. We are looking to hire full time. recblid lek7ewaeoan8uubxtvu3syhzn2kmru
11/10/2021
Full time
Massage Therapist We are hiring therapists now for the busy summer season for full time employment. Therapists are paid per massage plus commission and tips. The Yampah Spa supplies all products. With our historical hot springs spa, we have a built-in clientele as we have been in operation for 129 years. Employees of Yampah Spa have access to our Vapor Caves anytime, plus discounts on all our services! Living in this mountain town offers scenic views, river rafting, hiking, skiing and much more! Front Desk Clerk We are looking for a fun, energetic and caring Front Desk Agent to join our Yampah Team. We need someone who is detail oriented and who genuinely enjoys the general public. The Front Desk Agent position includes administrative work such as answering phones, booking appointments, and giving our customers a world class spa experience. We are looking to hire full time. The desk staff is paid hourly wages plus commission for retail sales. Weekends and holidays are mandatory as Glenwood Springs is a busy tourist-oriented town with many attractions. Cosmetologist & Nail Technician We are a well-established Aveda Salon that has been in operation since 1994. The Aveda products used in our salon are environmentally conscious and plant based. We offer services for hair, skin, and nails. We offer free on the job training, and you have a built-in clientele. Cosmetologists and Nail Techs are paid 50% commission with opportunity to sell retail at a commission also. We are looking to hire full time. recblid lek7ewaeoan8uubxtvu3syhzn2kmru
Elevated Properties - Bear Claw - Edgemont
Steamboat Springs, Colorado
Full time & seasonal positions available at Steamboat's premier ski-in / ski-out properties: -Building Operations Manager -Front Desk Agent -Housekeeper -Houseperson -Maintenance Technician -Shuttle Driver -Accounting We are an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. recblid bcbny1pbi6t079xxsbe5vcu8m7utx2
11/10/2021
Full time
Full time & seasonal positions available at Steamboat's premier ski-in / ski-out properties: -Building Operations Manager -Front Desk Agent -Housekeeper -Houseperson -Maintenance Technician -Shuttle Driver -Accounting We are an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. recblid bcbny1pbi6t079xxsbe5vcu8m7utx2
Waldorf Astoria Monarch Beach Resort & Club
Dana Point, California
JOB DESCRIPTION As a reservations call center agent you will have the opportunity to provide elite customer service in our 5 Star Resort on our high energy team. JOB REQUIREMENTS - Must be able to speak, read, write and understand the primary language(s) used in the workplace. - Requires good communication skills, both verbal and written. - Must possess basic computer skills. - Ability to be persuasive with telephone sales skills. - General knowledge of city and its attractions. - Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task. - Ability to spend extended lengths of time viewing a computer screen. - Prior hotel or customer service experience preferred but not required JOB RESPONSIBILITIES - - Provides assistance all guests over the phone and/or other communication platforms (Kipsu, Email, etc.). - Directs outside callers to correct departments that can assist with their specified inquiry. - Communicate guest requests to housekeeping, bell, valet, engineering and other departments via HotSos, Teams, Phone and Radio (when needed). - Providing support to Accounting by sending guest folios and assisting rate disputes. - Provides assistance with reservations to guests looking into dining options at the resort. - Will be able to discuss all outlets hours of operation, menus, general pricing and specific items in each outlet. - Will have individual dining conversion goals. Will have department abandonment & speed of answer goals. - Will be responsible for producing rolling 10 Day dining cover report. - Will provide assistance and coverage for Front Desk Overnight when necessary - Check guests in / out - Understand room types, hotel locations and room allocation rules. - Assist with guest questions and needs - Will be held to Forbes/Aspire/AAA standards.
11/09/2021
Full time
JOB DESCRIPTION As a reservations call center agent you will have the opportunity to provide elite customer service in our 5 Star Resort on our high energy team. JOB REQUIREMENTS - Must be able to speak, read, write and understand the primary language(s) used in the workplace. - Requires good communication skills, both verbal and written. - Must possess basic computer skills. - Ability to be persuasive with telephone sales skills. - General knowledge of city and its attractions. - Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task. - Ability to spend extended lengths of time viewing a computer screen. - Prior hotel or customer service experience preferred but not required JOB RESPONSIBILITIES - - Provides assistance all guests over the phone and/or other communication platforms (Kipsu, Email, etc.). - Directs outside callers to correct departments that can assist with their specified inquiry. - Communicate guest requests to housekeeping, bell, valet, engineering and other departments via HotSos, Teams, Phone and Radio (when needed). - Providing support to Accounting by sending guest folios and assisting rate disputes. - Provides assistance with reservations to guests looking into dining options at the resort. - Will be able to discuss all outlets hours of operation, menus, general pricing and specific items in each outlet. - Will have individual dining conversion goals. Will have department abandonment & speed of answer goals. - Will be responsible for producing rolling 10 Day dining cover report. - Will provide assistance and coverage for Front Desk Overnight when necessary - Check guests in / out - Understand room types, hotel locations and room allocation rules. - Assist with guest questions and needs - Will be held to Forbes/Aspire/AAA standards.
Community Associate MA, Wakefield Pay rate at $18.20 The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At Regus, we are leading the way. We've built the world's largest workspace network so that our customers can work flexibly in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way. The opportunity As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own Regus community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business. A typical day at Regus You arrive a few minutes before your center opens to make sure everything is ready and check there's nothing the cleaners have missed. Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You're off to help her get set-up, as soon as you connect the incoming call to another customer. The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that's lunch. Early afternoon, you sit down with the Community Manager to discuss the organization of next week's networking event in your center. You plan and write the invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the Regus community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week's networking event - then you head back to finish putting up your posters. The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything's nice and tidy, it's time to head home. About you We're looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be: A good communicator, with the ability to build strong professional relationships and empathize with people's needs (Ideally 2+ years of customer service experience) Happy taking ownership of problems and finding ways to solve them Positive, enthusiastic and able to adapt to fast-changing situations Confident using MS Office and other basic IT packages Legally eligible to work in the Country you are applying within and at least 18 years old What we offer On top of a competitive total compensation package, you'll enjoy: Work life balance (no standard nights/weekends) Generous paid time off plans (sick and vacation) 11 Paid Company Holidays per calendar year (in addition to your PTO accrual) Competitive 401K Program, with a Company match Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well) A quarterly bonus plan program A bright and inspiring work environment Training and development opportunities aligned with great career path opportunities
11/05/2021
Full time
Community Associate MA, Wakefield Pay rate at $18.20 The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At Regus, we are leading the way. We've built the world's largest workspace network so that our customers can work flexibly in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way. The opportunity As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own Regus community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business. A typical day at Regus You arrive a few minutes before your center opens to make sure everything is ready and check there's nothing the cleaners have missed. Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You're off to help her get set-up, as soon as you connect the incoming call to another customer. The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that's lunch. Early afternoon, you sit down with the Community Manager to discuss the organization of next week's networking event in your center. You plan and write the invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the Regus community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week's networking event - then you head back to finish putting up your posters. The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything's nice and tidy, it's time to head home. About you We're looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be: A good communicator, with the ability to build strong professional relationships and empathize with people's needs (Ideally 2+ years of customer service experience) Happy taking ownership of problems and finding ways to solve them Positive, enthusiastic and able to adapt to fast-changing situations Confident using MS Office and other basic IT packages Legally eligible to work in the Country you are applying within and at least 18 years old What we offer On top of a competitive total compensation package, you'll enjoy: Work life balance (no standard nights/weekends) Generous paid time off plans (sick and vacation) 11 Paid Company Holidays per calendar year (in addition to your PTO accrual) Competitive 401K Program, with a Company match Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well) A quarterly bonus plan program A bright and inspiring work environment Training and development opportunities aligned with great career path opportunities
As a condition of employment, Willow Valley Communities requires that all new hires are fully vaccinated for COVID-19 prior to their first day of employment. The brand new Guest Suites at Willow Valley Communities is hiring a Front Desk Guest Relations Team Member! The Front Desk Guest Relations team is responsible to greet guests, exhibiting genuine hospitality as they arrive, enter or leave the Guest Suites. The Front Desk Guest Relations team provides a first impression, setting the tone for an exceptional customer experience. The Guest Relations team oversees the functions of a Guest Concierge Desk; checks guests in/out, answers questions and provides support for the use of the amenities. Responsibilities: Greet and welcome guests upon arrival and when entering and leaving the building. Assist with luggage and packages to and from vehicles in the entrance circle if needed. Provide use of luggage carts to guests. Help to create a positive guest experience, personalizing interactions whenever possible. Answer incoming calls, determine purpose of call and if necessary transfers request to additional personnel. Speak with all using a clear and professional language and answer telephones using appropriate telephone etiquette. Use of the onsite 2-way radio - communication between departments for emergencies. Provides concierge style services, such as offering dining and amenity reservations or suggestions giving directions, helping to facilitate interactions with communities personnel, etc. Assist with special requests. Perform guest services with a customer focused attitude regardless of the request. A working knowledge of (reservation) software or ability to learn software, databases and web based applications as required. A working knowledge of Microsoft Office - Excel and Publisher - for documentation and sign updates. Takes payments for services and reconcile daily reports. Monitor the supplies in the Business Center; replenish if needed. Assist guests with use of fitness equipment when asked. Room use is for guests over the age of 14 yrs. Monitor the space for correct usage of equipment and tidy area after use if necessary. Qualifications: Education: High school diploma or general education degree (GED) 1 - 3 months related experience and/or training Starting rate: $14/hr Schedule: Fulltime Hours: 12am - 8am; one morning a week and every other weekend Work Location: 211 Willow Valley Square, Lancaster, PA 17602 Company Facebook page: Facebook.com/WillowValleyCareers Location: Guest Suites Schedule: Part-time, Night, 12am - 8am; one morning a week and every other weekend
11/04/2021
Full time
As a condition of employment, Willow Valley Communities requires that all new hires are fully vaccinated for COVID-19 prior to their first day of employment. The brand new Guest Suites at Willow Valley Communities is hiring a Front Desk Guest Relations Team Member! The Front Desk Guest Relations team is responsible to greet guests, exhibiting genuine hospitality as they arrive, enter or leave the Guest Suites. The Front Desk Guest Relations team provides a first impression, setting the tone for an exceptional customer experience. The Guest Relations team oversees the functions of a Guest Concierge Desk; checks guests in/out, answers questions and provides support for the use of the amenities. Responsibilities: Greet and welcome guests upon arrival and when entering and leaving the building. Assist with luggage and packages to and from vehicles in the entrance circle if needed. Provide use of luggage carts to guests. Help to create a positive guest experience, personalizing interactions whenever possible. Answer incoming calls, determine purpose of call and if necessary transfers request to additional personnel. Speak with all using a clear and professional language and answer telephones using appropriate telephone etiquette. Use of the onsite 2-way radio - communication between departments for emergencies. Provides concierge style services, such as offering dining and amenity reservations or suggestions giving directions, helping to facilitate interactions with communities personnel, etc. Assist with special requests. Perform guest services with a customer focused attitude regardless of the request. A working knowledge of (reservation) software or ability to learn software, databases and web based applications as required. A working knowledge of Microsoft Office - Excel and Publisher - for documentation and sign updates. Takes payments for services and reconcile daily reports. Monitor the supplies in the Business Center; replenish if needed. Assist guests with use of fitness equipment when asked. Room use is for guests over the age of 14 yrs. Monitor the space for correct usage of equipment and tidy area after use if necessary. Qualifications: Education: High school diploma or general education degree (GED) 1 - 3 months related experience and/or training Starting rate: $14/hr Schedule: Fulltime Hours: 12am - 8am; one morning a week and every other weekend Work Location: 211 Willow Valley Square, Lancaster, PA 17602 Company Facebook page: Facebook.com/WillowValleyCareers Location: Guest Suites Schedule: Part-time, Night, 12am - 8am; one morning a week and every other weekend
POSITION SUMMARY: The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. POSITION RESPONSIBILITIES: . Demonstrates excellent customer service, communication and time management skills. . Monitors Emergency Response System. . Greets and directs Residents, guests and invitees. . Monitors and controls Electronic Security Control Systems. . Responds to emergency situations in a timely and efficient manner. . Monitors and controls access to the building. . Maintains daily log, records and forms. . Resolves and follows-up on all complaints/issues. . Maintains a safe and secure environment throughout the building/property(s). . May be assigned other duties by the on-site property manager. . Follows safety procedures and maintains a safe work environment. . Other duties as required. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Experience/Knowledge: Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Special Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time Handle, finger, grasp and lift objects and packages Reach with hands and arms Communicate, receive and exchange ideas and information by means of the spoken and written word Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies on a timely manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
11/02/2021
Full time
POSITION SUMMARY: The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. POSITION RESPONSIBILITIES: . Demonstrates excellent customer service, communication and time management skills. . Monitors Emergency Response System. . Greets and directs Residents, guests and invitees. . Monitors and controls Electronic Security Control Systems. . Responds to emergency situations in a timely and efficient manner. . Monitors and controls access to the building. . Maintains daily log, records and forms. . Resolves and follows-up on all complaints/issues. . Maintains a safe and secure environment throughout the building/property(s). . May be assigned other duties by the on-site property manager. . Follows safety procedures and maintains a safe work environment. . Other duties as required. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Experience/Knowledge: Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Special Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time Handle, finger, grasp and lift objects and packages Reach with hands and arms Communicate, receive and exchange ideas and information by means of the spoken and written word Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies on a timely manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Holiday Inn Express - Water Street
New York, New York
Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Position Requirements Immediately greet guest and offer to assist with their needs. Register and assign guests to hotel rooms. Establish method of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Experience High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us : HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
10/29/2021
Full time
Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Position Requirements Immediately greet guest and offer to assist with their needs. Register and assign guests to hotel rooms. Establish method of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Experience High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us : HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Job Description: Attend to guests needs, included, but not limited to, registration, checkout and cashiering. Duties and Responsibilities: Take every opportunity to amaze the guests Smile, have eye contact and greet guests immediately Maintain a well-groomed, professional appearance at all times Actively solicit feedback from guests Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations and performing Check-ins & Check-outs (If applicable) Operate or assist with shuttle or transportation. Service in a timely and courteous manner (If applicable) Assist guests with luggage upon their arrival to and departure from the hotel Use guest names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Moonrise Standard Operating Procedures Demonstrate proper selling techniques during the reservation and walk-in process Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in: name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash bank Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Ensure protection of guests room numbers Book reservations for those guests who approach the Front Desk Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Report to work on time Give adequate notice if going to miss work Be available to work a flexible schedule to include weekends and holidays, working Weekends (Friday, Saturday and Sunday) and Holidays are required Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Perform other assignments as directed by the Assistant General Manger Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Perform other job duties as needed Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required. Upon employment, all associates are required to fully comply with Moonrise rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Required Experience / Education: 2 years of Customer Service experience required, 1 year of Front Desk experience at a Hotel (using Opera) preferred. High School Diploma or GED Qualifications: Be able to pass a background check. Must be able to stand for long periods of time, up to 8 hours. Fluent in English Must be authorized to work in the United States Computer skills Oral and written communication skills Detail Oriented Professional Benefits: After 90 days of employment Medical, Dental, Vision, Life Insurance Long & Short Term Disability 401K (with match program) After 1 year of employment Vacation Time (80 Hours) Sick Time (40 Hours) Powered by JazzHR PI
09/25/2021
Full time
Job Description: Attend to guests needs, included, but not limited to, registration, checkout and cashiering. Duties and Responsibilities: Take every opportunity to amaze the guests Smile, have eye contact and greet guests immediately Maintain a well-groomed, professional appearance at all times Actively solicit feedback from guests Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations and performing Check-ins & Check-outs (If applicable) Operate or assist with shuttle or transportation. Service in a timely and courteous manner (If applicable) Assist guests with luggage upon their arrival to and departure from the hotel Use guest names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Moonrise Standard Operating Procedures Demonstrate proper selling techniques during the reservation and walk-in process Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in: name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash bank Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Ensure protection of guests room numbers Book reservations for those guests who approach the Front Desk Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Report to work on time Give adequate notice if going to miss work Be available to work a flexible schedule to include weekends and holidays, working Weekends (Friday, Saturday and Sunday) and Holidays are required Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Perform other assignments as directed by the Assistant General Manger Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Perform other job duties as needed Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required. Upon employment, all associates are required to fully comply with Moonrise rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Required Experience / Education: 2 years of Customer Service experience required, 1 year of Front Desk experience at a Hotel (using Opera) preferred. High School Diploma or GED Qualifications: Be able to pass a background check. Must be able to stand for long periods of time, up to 8 hours. Fluent in English Must be authorized to work in the United States Computer skills Oral and written communication skills Detail Oriented Professional Benefits: After 90 days of employment Medical, Dental, Vision, Life Insurance Long & Short Term Disability 401K (with match program) After 1 year of employment Vacation Time (80 Hours) Sick Time (40 Hours) Powered by JazzHR PI
Multiple Positions - Yampah Hot Springs Massage Therapist We are hiring therapists now for the busy summer season for full time employment. Therapists are paid per massage plus commission and tips. The Yampah Spa supplies all products. With our historical hot springs spa, we have a built-in clientele as we have been in operation for 129 years. Employees of Yampah Spa have access to our Vapor Caves anytime, plus discounts on all our services! Living in this mountain town offers scenic views, river rafting, hiking, skiing and much more! Front Desk Clerk We are looking for a fun, energetic and caring Front Desk Agent to join our Yampah Team. We need someone who is detail-oriented and who genuinely enjoys the general public. The Front Desk Agent position includes administrative work such as answering phones, booking appointments, and giving our customers a world class spa experience. We are looking to hire full time. The desk staff is paid hourly wages plus commission for retail sales. Weekends and holidays are mandatory as Glenwood Springs is a busy tourist-oriented town with many attractions. Cosmetologist & Esthetician We are a well-established Aveda Salon that has been in operation since 1994. The Aveda products used in our salon are environmentally conscious and plant based. We offer services for hair, skin, and nails. We offer free on the job training, and you have a built-in clientele. Cosmetologists and Estheticians are paid 50% commission with opportunity to sell retail at a commission also. We are looking to hire full time. Spa Attendant/Laundry We are hiring Spa Attendants and Laundry Attendants to join our busy team. The Spa Attendants give relaxation and detoxification body treatments. We train our employees. Spa Attendants are paid hourly, plus commission and tips. recblid wjs87827vixe0p0fxhvewxb1lskaev
09/24/2021
Full time
Multiple Positions - Yampah Hot Springs Massage Therapist We are hiring therapists now for the busy summer season for full time employment. Therapists are paid per massage plus commission and tips. The Yampah Spa supplies all products. With our historical hot springs spa, we have a built-in clientele as we have been in operation for 129 years. Employees of Yampah Spa have access to our Vapor Caves anytime, plus discounts on all our services! Living in this mountain town offers scenic views, river rafting, hiking, skiing and much more! Front Desk Clerk We are looking for a fun, energetic and caring Front Desk Agent to join our Yampah Team. We need someone who is detail-oriented and who genuinely enjoys the general public. The Front Desk Agent position includes administrative work such as answering phones, booking appointments, and giving our customers a world class spa experience. We are looking to hire full time. The desk staff is paid hourly wages plus commission for retail sales. Weekends and holidays are mandatory as Glenwood Springs is a busy tourist-oriented town with many attractions. Cosmetologist & Esthetician We are a well-established Aveda Salon that has been in operation since 1994. The Aveda products used in our salon are environmentally conscious and plant based. We offer services for hair, skin, and nails. We offer free on the job training, and you have a built-in clientele. Cosmetologists and Estheticians are paid 50% commission with opportunity to sell retail at a commission also. We are looking to hire full time. Spa Attendant/Laundry We are hiring Spa Attendants and Laundry Attendants to join our busy team. The Spa Attendants give relaxation and detoxification body treatments. We train our employees. Spa Attendants are paid hourly, plus commission and tips. recblid wjs87827vixe0p0fxhvewxb1lskaev
Gansevoort MEatpacking is looking for an Assistant Front Office Manager. This position is ideal for someone with Hotel operations background with 1+ year of experience in Managerment Role. Summary of Position : Responsible for the overall operation of the Front Office and assisting the Front Office Manager, including but not limited to Front Desk, Guest Service (Bell and Door Staff, Valet), and Concierge Services. Assume a pivotal role in overall guest satisfaction and the ultimate success of the Hotel. Primary Functions: • To serve as a Gansevoort Hotel Group Brand Ambassador and maintain integrity of brand standards and goals. • To uphold and comply with GATSBY Standards, Coyle Standards and Gansevoort Core Values at all times. • Establish and maintain standards of a 5 star service. • Supervise the floor, employees, and employee/guest relationships. • Manage Front Office day-to-day operations and oversee all Front Office personnel: handle employee complaints and make sure they reach Front Office Manager in timely manner; prepare staff schedules; ensure staff compliance with uniform and grooming standards; keep track of staff attendance, daily punches, punctuality and tardiness. • Assist guests with check-in/check-out, collect payments in compliance with cash handling, credit card processing and accounting policies and procedures, assist with any guest requests, oversee and provide support to Guest Service Agents & Guest Attendants. • Monitor and control daily operations of Front Office. Specific Accountabilities: • HOTEL OPERATIONS: • Be present at the Front Desk at all times during the shift to assist guests with their needs and requests. • Prepare for and participate in daily morning meetings. Review arrival list for all VIPs to check room allocations, amenities and special requests. • Control room inventory to achieve maximum sell out at maximum rate. • Work closely with Housekeeping Operations to control out-of-orders and discrepancy rooms. • Perform daily guest room inspections when needed. • Maintain proper credit and cash bank procedures. • Assist in the reconciliation of charges originating from the concierge services. • Ensure all guests' requests are placed and timely closed in Knowcross . • Ensure that the workplace remains clean, tidy and safe. • Complete Night Audit, prepare and ensure accuracy on the daily Flash Report, Guest Incident Log, and Pass-On Reports when needed. • Maximize all revenue opportunities. • Participate in Fire emergency response and evacuation plan as a Fire Brigade member. • Perform any other duties as requested by senior management of the hotel. Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. • Be active participant and support your team in achieving the hotel goals and objectives. • TEAM MANAGEMENT: • Manage and motivate the Front Office team in order to provide a high standard of service for guests. • Participate in departmental meetings, such as monthly staff meetings. Prepare meetings minutes when needed. • Assist FOM with training, developing, counseling, and discipline of staff. • Oversee and provide support to Guest Service Agents & Guest Attendants with all of their job responsibilities. • Ensure accurate staffing towards business needs. • Supervise Hotel staff during overnight shift. • Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel. • Supervise all agents regarding closing paper work and money drops. • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies. • Be active participant and support your team in achieving the hotel goals and objectives. • Ensure all Gansevoort Hotel Group's standards and policies are followed by all team members at all time. • GUEST RELATIONS: • Deliver a consistently high standard of customer service within the department and the Hotel. • Welcome guests and foster customer loyalty. • Extend guests assistance, before and during their stay, and upon departure. • Be the voice of the guests, communicate VIP's, repeat guests' and guests' preferences. • Respond to guests' complaints in courteous, professional and rapid manner in order to resolve all guest difficulties. • Process guests' disputes and claims. • Attend pre-group arrival meetings as needed and works closely with Group Sales and Conference Services to coordinate group activity. • Provide information about local attractions, shopping and points of interest in the city in a courteous manner; fill all reasonable guests' requests or requirements; anticipate guest needs. • Take guest messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up. • Provide reservations or coordination for land transportation, airlines, restaurants, sporting/cultural/concert events, babysitters, boat charters, beauty salons, car rentals, clubs, spa services, currency exchange, tours, flower orders, medical services, museums, water sports, etc. • Assist guests in the use of the Business Center installations and related services i.e. faxes and copies. • Facilitate, in conjunction with security and bell staff, the proper and expeditious flow of guest's packages, parcels, envelopes, US mail, equipment deliveries, etc; both incoming and outgoing. • Prepare guests' amenity cards and VIP amenities as needed. • Do the utmost to ensure that the guest departs satisfied.
09/24/2021
Full time
Gansevoort MEatpacking is looking for an Assistant Front Office Manager. This position is ideal for someone with Hotel operations background with 1+ year of experience in Managerment Role. Summary of Position : Responsible for the overall operation of the Front Office and assisting the Front Office Manager, including but not limited to Front Desk, Guest Service (Bell and Door Staff, Valet), and Concierge Services. Assume a pivotal role in overall guest satisfaction and the ultimate success of the Hotel. Primary Functions: • To serve as a Gansevoort Hotel Group Brand Ambassador and maintain integrity of brand standards and goals. • To uphold and comply with GATSBY Standards, Coyle Standards and Gansevoort Core Values at all times. • Establish and maintain standards of a 5 star service. • Supervise the floor, employees, and employee/guest relationships. • Manage Front Office day-to-day operations and oversee all Front Office personnel: handle employee complaints and make sure they reach Front Office Manager in timely manner; prepare staff schedules; ensure staff compliance with uniform and grooming standards; keep track of staff attendance, daily punches, punctuality and tardiness. • Assist guests with check-in/check-out, collect payments in compliance with cash handling, credit card processing and accounting policies and procedures, assist with any guest requests, oversee and provide support to Guest Service Agents & Guest Attendants. • Monitor and control daily operations of Front Office. Specific Accountabilities: • HOTEL OPERATIONS: • Be present at the Front Desk at all times during the shift to assist guests with their needs and requests. • Prepare for and participate in daily morning meetings. Review arrival list for all VIPs to check room allocations, amenities and special requests. • Control room inventory to achieve maximum sell out at maximum rate. • Work closely with Housekeeping Operations to control out-of-orders and discrepancy rooms. • Perform daily guest room inspections when needed. • Maintain proper credit and cash bank procedures. • Assist in the reconciliation of charges originating from the concierge services. • Ensure all guests' requests are placed and timely closed in Knowcross . • Ensure that the workplace remains clean, tidy and safe. • Complete Night Audit, prepare and ensure accuracy on the daily Flash Report, Guest Incident Log, and Pass-On Reports when needed. • Maximize all revenue opportunities. • Participate in Fire emergency response and evacuation plan as a Fire Brigade member. • Perform any other duties as requested by senior management of the hotel. Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. • Be active participant and support your team in achieving the hotel goals and objectives. • TEAM MANAGEMENT: • Manage and motivate the Front Office team in order to provide a high standard of service for guests. • Participate in departmental meetings, such as monthly staff meetings. Prepare meetings minutes when needed. • Assist FOM with training, developing, counseling, and discipline of staff. • Oversee and provide support to Guest Service Agents & Guest Attendants with all of their job responsibilities. • Ensure accurate staffing towards business needs. • Supervise Hotel staff during overnight shift. • Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel. • Supervise all agents regarding closing paper work and money drops. • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies. • Be active participant and support your team in achieving the hotel goals and objectives. • Ensure all Gansevoort Hotel Group's standards and policies are followed by all team members at all time. • GUEST RELATIONS: • Deliver a consistently high standard of customer service within the department and the Hotel. • Welcome guests and foster customer loyalty. • Extend guests assistance, before and during their stay, and upon departure. • Be the voice of the guests, communicate VIP's, repeat guests' and guests' preferences. • Respond to guests' complaints in courteous, professional and rapid manner in order to resolve all guest difficulties. • Process guests' disputes and claims. • Attend pre-group arrival meetings as needed and works closely with Group Sales and Conference Services to coordinate group activity. • Provide information about local attractions, shopping and points of interest in the city in a courteous manner; fill all reasonable guests' requests or requirements; anticipate guest needs. • Take guest messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up. • Provide reservations or coordination for land transportation, airlines, restaurants, sporting/cultural/concert events, babysitters, boat charters, beauty salons, car rentals, clubs, spa services, currency exchange, tours, flower orders, medical services, museums, water sports, etc. • Assist guests in the use of the Business Center installations and related services i.e. faxes and copies. • Facilitate, in conjunction with security and bell staff, the proper and expeditious flow of guest's packages, parcels, envelopes, US mail, equipment deliveries, etc; both incoming and outgoing. • Prepare guests' amenity cards and VIP amenities as needed. • Do the utmost to ensure that the guest departs satisfied.