We are seeking an experienced and dedicated Customer Service Manager to lead our customer support team. The ideal candidate will have a strong passion for customer satisfaction and a proven track record of developing and implementing effective customer service strategies. As a key member of our team, you will be responsible for enhancing the customer experience, driving continuous improvement, and ensuring our service standards are met.
Job Responsibilities
- Develop and implement customer service policies and procedures to enhance customer satisfaction and meet organizational goals.
- Lead, mentor, and support a team of customer service representatives to achieve performance targets and provide exceptional service.
- Monitor and analyze customer service metrics to identify areas for improvement and implement corrective actions.
- Handle complex customer inquiries and complaints, ensuring prompt and effective resolution.
- Collaborate with other departments to address customer needs and improve service delivery.
- Stay up-to-date with industry trends and best practices to ensure the team is utilizing the most effective techniques and technologies.
- Prepare and present reports on customer service performance to senior management.
Job Requirements for Customer Service Manager
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years experience in a customer service or related role, with at least 1 years in a managerial position.
- Candidates for this position must be located within the United States.
- Proven ability to lead and motivate a team to achieve performance targets.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism.
- Proficiency in customer service software and tools.
- Ability to analyze and interpret customer feedback and data to improve service delivery.
- Strong organizational and multitasking skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work various shifts, including evenings and weekends, as needed.
Compensation details: 50-55 Hourly Wage
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