Supplier Issue Resolution Coordinator TX

Help Desk Support - Supplier Services Location Fort Worth, TX Hybrid after training MINIMUM QUALIFICATIONS • MUST HAVE 1+ year experience in IT help desk, or IT ticket-based support • Familiarity with case management or email queue systems • Excellent written communication and attention to detail • Able to prioritize and manage tasks independently in a high-volume environment COMPENSATION & SCHEDULE • $20.00/hour • 8:30 AM - 5:00 PM, Monday to Friday • W2 Contract • Start Date: ASAP ROLE IMPACT As a Help Desk Support Specialist in Supplier Services, you'll be the first point of contact for vendors seeking assistance with compliance and documentation needs. Your role ensures accurate issue tracking, timely case resolution, and strong communication across departments-all within a Fortune 10 healthcare environment. KEY RESPONSIBILITIES • Respond to incoming supplier support requests through Salesforce and ServiceNow • Troubleshoot and resolve documentation, data entry, or compliance-related issues • Collaborate with internal teams to address escalations and ensure updates are communicated clearly • Document all support interactions and maintain detailed case histories for audits • Follow up with vendors to gather missing information and close tickets efficiently MINIMUM QUALIFICATIONS • 1+ year experience in IT help desk, or IT ticket-based support • Familiarity with case management or email queue systems • Excellent written communication and attention to detail • Able to prioritize and manage tasks independently in a high-volume environment CORE TOOLS & SYSTEMS • Salesforce • ServiceNow • Outlook • Excel • SharePoint • DSCSA compliance systems • Online ticketing tools PREFERRED SKILLS • Strong problem-solving and follow-up skills • Experience handling compliance or regulated documentation • Comfortable navigating new support platforms By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: