Pharmacy Support Representative NC

Make a difference in patients' lives by ensuring they get the medications they need-on time, every time. Join a nationally recognized healthcare leader where your attention to detail and empathy truly matter. Pharmacy Support Representative Location Cary, NC Onsite Compensation & Schedule • $20.40/hour • Monday to Friday, 11:30 AM - 8:00 PM • W2 • Start date: ASAP ROLE IMPACT Join a fast-paced support team focused on delivering exceptional patient experiences. This role ensures prompt handling of non-clinical patient needs, from coordinating prescription logistics to updating insurance and payment information, all while supporting compliance and patient safety. KEY RESPONSIBILITIES • Handle high-volume inbound and outbound calls related to prescriptions, delivery times, and billing inquiries • Communicate status updates and escalate clinical concerns to licensed staff as needed • Maintain thorough documentation in patient records to support operational accuracy • Validate insurance coverage, process payments, and manage refill requests • Report adverse events or complaints according to standard operating procedures MINIMUM QUALIFICATIONS • 1+ year experience in a fast-paced call center or customer service role • Familiarity with Microsoft Outlook and Microsoft Teams • Typing speed of 30+ WPM • Excellent communication and follow-through skills CORE TOOLS & SYSTEMS • Microsoft Outlook • Microsoft Teams • Call queue and routing platforms • CRM or patient communication systems • EHR or prescription management tools PREFERRED SKILLS • Previous experience in pharmacy or healthcare setting • Knowledge of HIPAA compliance standards PERKS TO THE ASSIGNMENT • Eligible for conversion to full-time • Participation in monthly team lunches • Access to onsite gym (waiver required) By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: