Overview
Grand Fitness Partners (GFP) operates 80+ Planet Fitness locations across South Florida, California, Northern New Jersey (including Pennsylvania), and Virginia, serving 600K+ members. GFP is committed to delivering high-quality, accessible fitness experiences in a welcoming and non-intimidating environment.
We are looking for a hands-on, people-first leader to take on the Regional Operations Manager role. This position is designed to bring leadership closer to our customers while ensuring operational excellence and team development across 5-7 club locations. In addition to overseeing multiple locations, the Regional Operations Manager will directly manage one club and provide in-person support 2-3 times per week to improve customer satisfaction and develop teams.
Key Responsibilities
Club Management (30%)
- Serve as the General Manager of one club while overseeing 4-6 additional locations.
- Ensure smooth daily operations by maintaining high service and operational standards.
- Address facilities maintenance and resolve operational challenges quickly.
- Drive membership growth and retention through customer engagement and outreach.
- Ensure clubs maintain cleanliness, safety, and compliance with company policies.
Team leadership & Development (25%)
- Lead, coach, and develop teams to strengthen leadership and operational effectiveness.
- Implement and oversee Individual Development Plans (IDPs) and Performance Improvement Plans (PIPs) for General Managers and Assistant Managers.
- Identify and cultivate future leaders within the organization.
- Reinforce and validate training programs to ensure consistency in team competency and customer service.
Financial Management (20%)
- Manage P&Ls, budgets, and financial performance for assigned clubs.
- Assist with staffing levels, ensuring each club is adequately resourced for optimal performance.
Club Support & Marketing (15%)
- Collaborate with Field Marketing Specialists and General Managers to execute local marketing strategies that drive club growth.
- Provide on-site support at clubs 2-3 times per week.
- Support new club openings, ensuring a seamless and successful launch.
Operational Oversight (10%)
- Ensure compliance with all health, safety, and company policies.
- Promote a safe and healthy environment for both members and staff.
- Monitor operational efficiency and drive continuous improvement.
- Assist with club re-equipment and upgrades as needed.
Successful external candidate will be required to successfully pass criminal background check in accordance with state, local and federal laws
Requirements
- Proven experience in multi-unit management, preferably in the fitness, hospitality, or retail industry.
- Strong leadership and coaching skills with a passion for team development.
- Financial acumen with experience managing P&Ls and budgets.
- Ability to travel within the assigned region regularly (2-3 times per week).
- Excellent problem-solving and decision-making abilities.
- Strong communication and interpersonal skills.
- Ability to thrive in a fast-paced, customer-focused environment.
- Willing to obtain CPR/AED Certification (training provided by Planet Fitness).
- Ability to lift up to 50 pounds.
- Ability to stand and walk for extended periods.
- Willingness to work with cleaning chemicals and materials.
Tools, Systems & Equipment Used
- ABC, FRM, Power BI, Yoobic, Upkeep and MS
- Capable of working extended hours, weekends, and late evenings
- have reliable transportation.
Compensation details: 0 Yearly Salary
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