Company Summary Non-Negotiable Base Pay: $20.50/hour + Uncapped Commission 1st Year On-Target Earnings: $68,000. No sales experience required. Paid full-time training provided! This role is on-site at 3 ADP Boulevard, Roseland, New Jersey 07068. Department Summary Our award-winning Inside Sales & Retention team excels at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. Job Duties and Responsibilities What You'll Do: Position and sell products/services to new and existing customers Assess customer needs and offer the best solution Bounce back from challenging calls and stay focused on long-term goals Manage time effectively while engaging with customers and handling data entry Provide exceptional customer service to build and maintain relationships What's in it for You: Career Growth: Opportunity to promote up to two levels in your first year Uncapped Commission: Top performers earn over six figures Rewards and Recognition Program : Earn high-value prizes & trips Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month) Application Process Overview: After completing your application, the next step is a 15-20 minute questionnaire. You'll also get a chance to watch brief videos for a realistic role preview. Skills, Experience and Requirements High school diploma/GED Ability to work full-time on-site Flexible to work shifts which can include evenings, weekends, or holidays Smartphone/device with active network connection Pre-employment screen Key skills: Competitive spirit, persuasion, growth mindset, customer service, dependability, integrity Salary Ranges Compensation: $20.50/Hour - $34.87/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
09/04/2025
Full time
Company Summary Non-Negotiable Base Pay: $20.50/hour + Uncapped Commission 1st Year On-Target Earnings: $68,000. No sales experience required. Paid full-time training provided! This role is on-site at 3 ADP Boulevard, Roseland, New Jersey 07068. Department Summary Our award-winning Inside Sales & Retention team excels at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. Job Duties and Responsibilities What You'll Do: Position and sell products/services to new and existing customers Assess customer needs and offer the best solution Bounce back from challenging calls and stay focused on long-term goals Manage time effectively while engaging with customers and handling data entry Provide exceptional customer service to build and maintain relationships What's in it for You: Career Growth: Opportunity to promote up to two levels in your first year Uncapped Commission: Top performers earn over six figures Rewards and Recognition Program : Earn high-value prizes & trips Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month) Application Process Overview: After completing your application, the next step is a 15-20 minute questionnaire. You'll also get a chance to watch brief videos for a realistic role preview. Skills, Experience and Requirements High school diploma/GED Ability to work full-time on-site Flexible to work shifts which can include evenings, weekends, or holidays Smartphone/device with active network connection Pre-employment screen Key skills: Competitive spirit, persuasion, growth mindset, customer service, dependability, integrity Salary Ranges Compensation: $20.50/Hour - $34.87/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. The work schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00PM Local Time and any hours worked on Saturday or Sunday. After six months in-office, you'll have the opportunity to work offsite 2 days per week. The actual onsite days are settled between each employee and their manager. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam and obtain license before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting in September, October, November we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment. Our Insurance Customer Service Representatives in our 1 Norterra Drive, Phoenix, AZ location will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. USAA offers Phoenix employees who reside in designated service zones, a fully subsidized, reliable, safe, and employee-centric transportation solution. The service zone includes all areas connecting to Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale. This convenient service will transport employees from a designated park & ride location to the Phoenix Campus. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines of insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states. Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs. Use available tools and resources to support members with some assistance. Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PandoLogic.
09/04/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. The work schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00PM Local Time and any hours worked on Saturday or Sunday. After six months in-office, you'll have the opportunity to work offsite 2 days per week. The actual onsite days are settled between each employee and their manager. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam and obtain license before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting in September, October, November we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment. Our Insurance Customer Service Representatives in our 1 Norterra Drive, Phoenix, AZ location will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. USAA offers Phoenix employees who reside in designated service zones, a fully subsidized, reliable, safe, and employee-centric transportation solution. The service zone includes all areas connecting to Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale. This convenient service will transport employees from a designated park & ride location to the Phoenix Campus. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines of insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states. Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs. Use available tools and resources to support members with some assistance. Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PandoLogic.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are assisting our client, a Fortune 500 Financial Services client with filling Customer Service Roles that are direct hire. Are you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? Our client's Sales and Service Center is conveniently located in the Westshore area; near downtown Tampa. this client strives to provide best in class service by making every service experience a positive one. It is the hallmark of what they do and how they keep good going. We are looking for customer- focused, accountable, efficient and engaged professionals who are dedicated and guided by a commitment to service excellence. Customer Service Representatives establish high quality customer relationships using informational resources and technical knowledge. Primary Responsibilities: Handle high volume of inbound customer and sales agent inquiries. Communicates and educates on product features, benefits and contract provision details. Ability to handle most customer interactions independently. Ability to explain information in functional area. Maintains satisfactory level of key performance indicators according to departmental requirements. Qualifications: Associates degree or equivalent years of related experience Minimum 2 years of customer service and/or call center experience required Accountable, ethical, good decision-making ability Problem solving / ability to analyze and take appropriate action Strong verbal and written communication skills required Excellent computer navigation skills and ability to multitask 214 licensed or ability to obtain license within 120 days from start date Preferred Skills/Qualifications: Bachelor?s degree or equivalent years of related experience High school diploma, or GED from an accredited school required. 214 licensed ? Life and Variable Annuities License Bilingual ? Spanish Prior experience within the insurance industry Shift Information: Full-time - candidates must be available to work the following schedule: Monday: 10:00am ? 8:00pm Tuesday - Friday: 11:00am ? 7:00pm, 11:30am - 7:30pm OR 12:30pm ? 8:00pm One rotating Saturday (every 8th Saturday) Training & Development: Customer Service Representatives undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful. Career growth opportunities available. Benefits/Perks and Amenities: Standard- Medical, Dental, Vision Life Insurance, Short-Term & Long-Term Disability Vacation, Holidays Paid Training 401K with Company Match Cash Value Pension Plan Tuition Reimbursement On-site Gym & Cafeteria Employee discounts Employee Resource Groups Volunteer Opportunities Casual Dress AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. 0-1 years
11/08/2021
Full time
We are assisting our client, a Fortune 500 Financial Services client with filling Customer Service Roles that are direct hire. Are you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? Our client's Sales and Service Center is conveniently located in the Westshore area; near downtown Tampa. this client strives to provide best in class service by making every service experience a positive one. It is the hallmark of what they do and how they keep good going. We are looking for customer- focused, accountable, efficient and engaged professionals who are dedicated and guided by a commitment to service excellence. Customer Service Representatives establish high quality customer relationships using informational resources and technical knowledge. Primary Responsibilities: Handle high volume of inbound customer and sales agent inquiries. Communicates and educates on product features, benefits and contract provision details. Ability to handle most customer interactions independently. Ability to explain information in functional area. Maintains satisfactory level of key performance indicators according to departmental requirements. Qualifications: Associates degree or equivalent years of related experience Minimum 2 years of customer service and/or call center experience required Accountable, ethical, good decision-making ability Problem solving / ability to analyze and take appropriate action Strong verbal and written communication skills required Excellent computer navigation skills and ability to multitask 214 licensed or ability to obtain license within 120 days from start date Preferred Skills/Qualifications: Bachelor?s degree or equivalent years of related experience High school diploma, or GED from an accredited school required. 214 licensed ? Life and Variable Annuities License Bilingual ? Spanish Prior experience within the insurance industry Shift Information: Full-time - candidates must be available to work the following schedule: Monday: 10:00am ? 8:00pm Tuesday - Friday: 11:00am ? 7:00pm, 11:30am - 7:30pm OR 12:30pm ? 8:00pm One rotating Saturday (every 8th Saturday) Training & Development: Customer Service Representatives undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful. Career growth opportunities available. Benefits/Perks and Amenities: Standard- Medical, Dental, Vision Life Insurance, Short-Term & Long-Term Disability Vacation, Holidays Paid Training 401K with Company Match Cash Value Pension Plan Tuition Reimbursement On-site Gym & Cafeteria Employee discounts Employee Resource Groups Volunteer Opportunities Casual Dress AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. 0-1 years
So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone is qualified for this role! We make sure we get the best of the bests. After all, we are a ridiculously good company with our employees being the top notch. So come on, we need your full concentration on what it's like being a Teammate Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management So, do you have what it takes to become a Teammate? Requirements: What exactly are we looking for? Well, we need someone who's willing to work on cyclical schedules. Have experience on phone, email and live chat support? That's definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We're looking for someone who has strong verbal and written communication and comprehension skills. Someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That's what we need! We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team. If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. About Us: We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people. In addition to our truly #Ridiculous culture, you'll enjoy benefits like: Outstanding Medical, Dental, Vision and Prescription plans 401k Match Pet Insurance In-house Wellness Coaches Tuition and Professional Development Reimbursement Plans Hundreds of Discounts with the Brands you Love and Use TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!
09/10/2021
So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone is qualified for this role! We make sure we get the best of the bests. After all, we are a ridiculously good company with our employees being the top notch. So come on, we need your full concentration on what it's like being a Teammate Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management So, do you have what it takes to become a Teammate? Requirements: What exactly are we looking for? Well, we need someone who's willing to work on cyclical schedules. Have experience on phone, email and live chat support? That's definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We're looking for someone who has strong verbal and written communication and comprehension skills. Someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That's what we need! We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team. If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. About Us: We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people. In addition to our truly #Ridiculous culture, you'll enjoy benefits like: Outstanding Medical, Dental, Vision and Prescription plans 401k Match Pet Insurance In-house Wellness Coaches Tuition and Professional Development Reimbursement Plans Hundreds of Discounts with the Brands you Love and Use TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!
Description: The Marketing Center Representative makes and receives calls to promote and sell Company products to new and existing customers. Daily activities include inbound and outbound calling, setting appointments, performing presentations to customers, basic computer knowledge, completing the necessary paperwork, quality control, and leadership development. . Requirements: Duties and responsibilities Quotes and enrolls prospects into Company products and services Obtains and maintains a Georgia Department of Insurance license. Obtains and maintains CMS certification for enrolling prospects on the marketplace, or other required platforms Identifies leads and tracks sales activities Responds to customer inquiries by following standard scripts and procedures Receives customer calls or inquiries, which include potential/current/previous members, brokers and providers, and routes appropriately Provides timely and accurate information to customers Processes customer requests according to established department policies and procedures Completes research and investigative activities to address customer inquiries Provides timely feedback to customers through outbound calling, email, mail or fax Assists in the completion of special projects Assists in the documentation, evaluation and revision of department policies and procedures Attends and participates in meetings and trainings as required Gains product/service knowledge, working knowledge of telephony technology and industry Maintains regular and predictable attendance Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice Maintains work area in a clean and orderly condition and ensures safe operating conditions within area of responsibility Works to encourage and promote Company culture throughout the organization - waiting on this to be approved Other duties as may be assigned Qualifications Requires a high school diploma or its equivalent Preferred Georgia Department of Insurance license and CMS certified for enrolling prospects on the marketplace (or other required platforms) Related experience preferred Bilingual preferred Confidentiality and time management skills Ability to learn quickly and be self-motivated Insurance experience preferred Competencies Ethics - Honest, accountable, maintains confidentiality. Reliability - The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent. Sense of Urgency - Meets deadlines, establishes appropriate priority, gets the job done in a timely manner. Customer Service - Works will with customers, promotes a positive image of the company, strives to solve issues raised by customers. Communication Skills - Possesses effective communication skills: oral, written, listening. Computer Skills - Skilled with computers, takes advantage of new technology, learns new tools quickly, uses technology to enhance job performance. Conflict Management - Good listener, committed to finding solution to problems, works well with difficult people. Cooperation - Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and materials. Initiative - Takes action, seeks new opportunities, strives to see projects to completion Job knowledge - Knowledge of products, policies and procedures; OR knowledge of techniques, skills, equipment, procedures, and materials. Organizational Skills - Information organized and accessible, maintains efficient workspace, manages time well. Problem Solving - Displays ability to recognize a problem, trouble shoots to ascertain the extent of the problem, and selects appropriate alternative to investigate or resolve the problem. Physical, Mental, Environmental & Working Conditions Moderate amount of walking, sitting, and writing. Moderate to significant amount of stress in meeting deadlines and dealing with day-to-day events in the execution of job duties. Needs flexibility and adaptability to change. Candidate must be self-disciplined and a self-starter and able to work independently with a flexible work schedule. PI
09/05/2021
Full time
Description: The Marketing Center Representative makes and receives calls to promote and sell Company products to new and existing customers. Daily activities include inbound and outbound calling, setting appointments, performing presentations to customers, basic computer knowledge, completing the necessary paperwork, quality control, and leadership development. . Requirements: Duties and responsibilities Quotes and enrolls prospects into Company products and services Obtains and maintains a Georgia Department of Insurance license. Obtains and maintains CMS certification for enrolling prospects on the marketplace, or other required platforms Identifies leads and tracks sales activities Responds to customer inquiries by following standard scripts and procedures Receives customer calls or inquiries, which include potential/current/previous members, brokers and providers, and routes appropriately Provides timely and accurate information to customers Processes customer requests according to established department policies and procedures Completes research and investigative activities to address customer inquiries Provides timely feedback to customers through outbound calling, email, mail or fax Assists in the completion of special projects Assists in the documentation, evaluation and revision of department policies and procedures Attends and participates in meetings and trainings as required Gains product/service knowledge, working knowledge of telephony technology and industry Maintains regular and predictable attendance Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice Maintains work area in a clean and orderly condition and ensures safe operating conditions within area of responsibility Works to encourage and promote Company culture throughout the organization - waiting on this to be approved Other duties as may be assigned Qualifications Requires a high school diploma or its equivalent Preferred Georgia Department of Insurance license and CMS certified for enrolling prospects on the marketplace (or other required platforms) Related experience preferred Bilingual preferred Confidentiality and time management skills Ability to learn quickly and be self-motivated Insurance experience preferred Competencies Ethics - Honest, accountable, maintains confidentiality. Reliability - The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent. Sense of Urgency - Meets deadlines, establishes appropriate priority, gets the job done in a timely manner. Customer Service - Works will with customers, promotes a positive image of the company, strives to solve issues raised by customers. Communication Skills - Possesses effective communication skills: oral, written, listening. Computer Skills - Skilled with computers, takes advantage of new technology, learns new tools quickly, uses technology to enhance job performance. Conflict Management - Good listener, committed to finding solution to problems, works well with difficult people. Cooperation - Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and materials. Initiative - Takes action, seeks new opportunities, strives to see projects to completion Job knowledge - Knowledge of products, policies and procedures; OR knowledge of techniques, skills, equipment, procedures, and materials. Organizational Skills - Information organized and accessible, maintains efficient workspace, manages time well. Problem Solving - Displays ability to recognize a problem, trouble shoots to ascertain the extent of the problem, and selects appropriate alternative to investigate or resolve the problem. Physical, Mental, Environmental & Working Conditions Moderate amount of walking, sitting, and writing. Moderate to significant amount of stress in meeting deadlines and dealing with day-to-day events in the execution of job duties. Needs flexibility and adaptability to change. Candidate must be self-disciplined and a self-starter and able to work independently with a flexible work schedule. PI
SUMMARY: Receives in and documents customer supplied products. Makes outbound phone calls and communicates via email to direct customers in reference to any issues with receiving customer's weights for calibration. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Receives inbound calls and emails from customers pertaining to weights sent in for recalibration. Provides formal price quotations as requested by customer using fax, phone or e-mail in a timely manner. Enters and reviews orders for weight calibration service following written procedures when directed by Sales Administration Team Lead. Enters new customer data and other sales data for current customers into computer database (OSAS, eGroupware and Weight Program). Communicates with customers via fax, e-mail and telephone to clarify issues regarding weights sent in for calibration. Consistently meets or exceeds non-quota based performance metrics as defined by the company. Builds and maintains customer relationships. Assists in training of new employees as required. Assists with other duties as required. Ability to use computer, fax machine, calculator, balance, camera and other usual office and departmental equipment as necessary. Observes all company policies and regulations including safety, housekeeping, quality of work, and confidentiality of information. S upports all ISO accreditation programs. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. Job Requirements: QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.
08/29/2021
Full time
SUMMARY: Receives in and documents customer supplied products. Makes outbound phone calls and communicates via email to direct customers in reference to any issues with receiving customer's weights for calibration. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Receives inbound calls and emails from customers pertaining to weights sent in for recalibration. Provides formal price quotations as requested by customer using fax, phone or e-mail in a timely manner. Enters and reviews orders for weight calibration service following written procedures when directed by Sales Administration Team Lead. Enters new customer data and other sales data for current customers into computer database (OSAS, eGroupware and Weight Program). Communicates with customers via fax, e-mail and telephone to clarify issues regarding weights sent in for calibration. Consistently meets or exceeds non-quota based performance metrics as defined by the company. Builds and maintains customer relationships. Assists in training of new employees as required. Assists with other duties as required. Ability to use computer, fax machine, calculator, balance, camera and other usual office and departmental equipment as necessary. Observes all company policies and regulations including safety, housekeeping, quality of work, and confidentiality of information. S upports all ISO accreditation programs. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. Job Requirements: QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.
POSITION SUMMARY STATEMENT The Customer Service Representative (CSR) will provide professional and consultative customer support for company website transactions through inbound calls, outbound calls and email correspondence. Utilizing strong communication skills and problem solving skills, the CSR is responsible for answering questions and resolving issues relating to customers' orders/returns and accounts, website content, St. John company information and policies, and other aspects of the customer experience. The ideal candidate is engaging, client centric focused, solution oriented, and committed to providing world class customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES Respond, answer and resolve all customer comments, inquiries and concerns Provide St. John company information in terms of operations, policies, and store locations Assist customer in buying decisions (offer product knowledge, upsells and appropriate wardrobe/ accessory options) Engage with customers in ways that make the experience more personalized to gain trust and build better relationships Partner with warehouse/order fulfillment team for customer and fulfillment related needs Identify and communicate trends and improvements which could help drive SJK.com business Maintain an in-depth knowledge of products and sales techniques, become a product expert Troubleshoot customer problems encountered within the digital self-service experience Works closely with appropriate departments to resolve customer-facing issues Solicits customer feedback to improve service and SJK.com shopping experience Advise company on the most current Ecommerce customer service trends Work with Ecommerce team on related initiatives and activities as needed ADDITIONAL RESPONSIBILITIES: Customer service oriented and solution focused Ability to apply empathy in customer contact situations while adhering to St. John policies Ability to utilize multiple resources and computer platforms simultaneously to assist customers Ability to independently apply strong analytical, problem-solving and decision-making skills Ability to communicate clearly and professionally with customers and coworkers both verbally and in written communication Ability to comprehend and apply a broad knowledge of policies, procedures and systems Strong computer proficiency, including Microsoft Word, Excel, and Outlook. Ability to learn and integrate with new computer applications Demonstrates high level of quality work, attendance and appearance Adheres to all Company Policies & Procedures and Safety Regulations Adheres to local, state, and federal laws Additional responsibilities assigned by supervisor related to your position/department Ability to be flexible and willing to work extended hours and occasional weekends when necessary SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities ORGANIZATIONAL RELATIONSHIPS Interacts with various levels throughout organization including employees and outside vendors MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position. COMPETENCIES: Professional verbal Communication Excellent written Communication Strategic Problem Solving Strong attention to detail Decision Making Interpersonal Skills Multi-tasking Skills Self-Motivated Results Oriented Organization Adaptability Time Management Teamwork Clienteling EDUCATION/EXPERIENCE: Bachelor's Degree is preferred Minimum 1 year retail apparel sales experience; Women's luxury brand a high plus 1-2 years of Ecommerce call center experience strongly preferred Knowledge of order management skills beginning from placement of order to delivery Knowledge in Ecommerce fulfillment (process and shipping) Highly proficient in: Microsoft Office Programs (Outlook, Excel, Word & PowerPoint) Live Chat experience a plus Magento experience preferred UPS software experience a plus Ability to manage multiple programs simultaneously while communicating with clients Additional language capabilities are a plus (e.g., Spanish, Chinese) PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. · Required to lift, move and carry up to 20 pounds · Ability to read, count and write accurately to complete all documentation and reports · Must be able to see, hear and speak in order to communicate with employees and other customers · Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus · Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms
08/29/2021
Full time
POSITION SUMMARY STATEMENT The Customer Service Representative (CSR) will provide professional and consultative customer support for company website transactions through inbound calls, outbound calls and email correspondence. Utilizing strong communication skills and problem solving skills, the CSR is responsible for answering questions and resolving issues relating to customers' orders/returns and accounts, website content, St. John company information and policies, and other aspects of the customer experience. The ideal candidate is engaging, client centric focused, solution oriented, and committed to providing world class customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES Respond, answer and resolve all customer comments, inquiries and concerns Provide St. John company information in terms of operations, policies, and store locations Assist customer in buying decisions (offer product knowledge, upsells and appropriate wardrobe/ accessory options) Engage with customers in ways that make the experience more personalized to gain trust and build better relationships Partner with warehouse/order fulfillment team for customer and fulfillment related needs Identify and communicate trends and improvements which could help drive SJK.com business Maintain an in-depth knowledge of products and sales techniques, become a product expert Troubleshoot customer problems encountered within the digital self-service experience Works closely with appropriate departments to resolve customer-facing issues Solicits customer feedback to improve service and SJK.com shopping experience Advise company on the most current Ecommerce customer service trends Work with Ecommerce team on related initiatives and activities as needed ADDITIONAL RESPONSIBILITIES: Customer service oriented and solution focused Ability to apply empathy in customer contact situations while adhering to St. John policies Ability to utilize multiple resources and computer platforms simultaneously to assist customers Ability to independently apply strong analytical, problem-solving and decision-making skills Ability to communicate clearly and professionally with customers and coworkers both verbally and in written communication Ability to comprehend and apply a broad knowledge of policies, procedures and systems Strong computer proficiency, including Microsoft Word, Excel, and Outlook. Ability to learn and integrate with new computer applications Demonstrates high level of quality work, attendance and appearance Adheres to all Company Policies & Procedures and Safety Regulations Adheres to local, state, and federal laws Additional responsibilities assigned by supervisor related to your position/department Ability to be flexible and willing to work extended hours and occasional weekends when necessary SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities ORGANIZATIONAL RELATIONSHIPS Interacts with various levels throughout organization including employees and outside vendors MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position. COMPETENCIES: Professional verbal Communication Excellent written Communication Strategic Problem Solving Strong attention to detail Decision Making Interpersonal Skills Multi-tasking Skills Self-Motivated Results Oriented Organization Adaptability Time Management Teamwork Clienteling EDUCATION/EXPERIENCE: Bachelor's Degree is preferred Minimum 1 year retail apparel sales experience; Women's luxury brand a high plus 1-2 years of Ecommerce call center experience strongly preferred Knowledge of order management skills beginning from placement of order to delivery Knowledge in Ecommerce fulfillment (process and shipping) Highly proficient in: Microsoft Office Programs (Outlook, Excel, Word & PowerPoint) Live Chat experience a plus Magento experience preferred UPS software experience a plus Ability to manage multiple programs simultaneously while communicating with clients Additional language capabilities are a plus (e.g., Spanish, Chinese) PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. · Required to lift, move and carry up to 20 pounds · Ability to read, count and write accurately to complete all documentation and reports · Must be able to see, hear and speak in order to communicate with employees and other customers · Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus · Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms
Job title Inbound Sales Representative Job description Job Summary Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Must be customer-focused individuals, able to communicate effectively and display a professional and positive demeanor. Works on straight forward tasks using established procedures. Job Description Core Responsibilities Achieves or exceeds sales targets while interacting with new and existing customers via telephone and selling Company products and services. Must be bilingual (English and Spanish). Demonstrates consultative sales techniques by using probing questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer. Offers assistance to customers for non-sales-related calls to the best of ability and seeks to transition it to a sale. Educates customers on the Company products, services and experience leveraging job aids and support materials as needed. Establishes rapport and promotes relationships by providing a unique positive experience for each customer through personalizing sales interaction. Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates. Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company. Demonstrates proficient use of soft skills, including active listening, problem solving and responding appropriately. Maintains expected performance levels in a dynamic and highly competitive environment. Articulates the Company's competitive advantage while advocating for our products, services and packages. Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a great customer experience. Navigates between multiple screens, databases and complex data entry applications to accurately and quickly capture required information to complete a sale. Acts as a team player committed to growth and development. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner. Consistently follows critical sales processes to ensure a great customer experience. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Education Some High School Coursework Relevant Work Experience Job link URL (or landing page where the applicant can apply) City Miramar State - FL Zip code- FL - Miramar, 2501 SW 145th Ave # of openings- 10 Typical applicant to hire ratio, if available. 4:1PandoLogic.Category: Sales, Keywords: Telesales Representative
03/24/2021
Full time
Job title Inbound Sales Representative Job description Job Summary Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Must be customer-focused individuals, able to communicate effectively and display a professional and positive demeanor. Works on straight forward tasks using established procedures. Job Description Core Responsibilities Achieves or exceeds sales targets while interacting with new and existing customers via telephone and selling Company products and services. Must be bilingual (English and Spanish). Demonstrates consultative sales techniques by using probing questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer. Offers assistance to customers for non-sales-related calls to the best of ability and seeks to transition it to a sale. Educates customers on the Company products, services and experience leveraging job aids and support materials as needed. Establishes rapport and promotes relationships by providing a unique positive experience for each customer through personalizing sales interaction. Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates. Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company. Demonstrates proficient use of soft skills, including active listening, problem solving and responding appropriately. Maintains expected performance levels in a dynamic and highly competitive environment. Articulates the Company's competitive advantage while advocating for our products, services and packages. Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a great customer experience. Navigates between multiple screens, databases and complex data entry applications to accurately and quickly capture required information to complete a sale. Acts as a team player committed to growth and development. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner. Consistently follows critical sales processes to ensure a great customer experience. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Education Some High School Coursework Relevant Work Experience Job link URL (or landing page where the applicant can apply) City Miramar State - FL Zip code- FL - Miramar, 2501 SW 145th Ave # of openings- 10 Typical applicant to hire ratio, if available. 4:1PandoLogic.Category: Sales, Keywords: Telesales Representative
Description: ENTRY-LEVEL GRAD UATES!!!! Your role as a Sales Development Representative (SDR) will be to reach out and engage existing and potential customers to create new sales opportunities and pipeline for the Alliance sales organization. To accomplish this, you will work closely with the sales team and build strong partnerships to help grow the market. This position lays the foundation for a successful career in sales, marketing, customer support, and other areas of the business. Responsibilities • Quickly learn all Alliance products and service, effectively communicate the value proposition and be able to react to objections and competitive questions • Promote and market business through extensive and persistent cold calling, emails, social media, and communication(s) to existing and prospective clients • Research accounts, identify key players, generate interest, and develop accounts to stimulate opportunities • Maintain all contacts/opportunities and recording all activity progress using Salesforce.com • Meet or exceed assigned quota of a minimum of phone calls and emails per day • Consistently achieve qualified opportunity quotas to ensure territory revenue objectives • Disseminate opportunities to appropriate AE, educating rep as necessary about the opportunity • Follow-up on inbound leads and provide appropriate information to foster lead relationships. • Process orders, complete customer paperwork, and communicate product delivery expectations • Schedule Meetings for the Sales Team Skills: Sales, marketing, inside sales, outbound calls, internship, business development Top Skills Details: Bachelors 0-1 year experience outbound calling Additional Skills & Qualifications: 0-1+ years of progressively responsible marketing, inside sales, telemarketing, business development related sales experience (preferred) • Ability to assist in coordinating sales functions including prospecting and leads research • Positive attitude and demonstrated ability to deal with rejection • Strong oral and written communication skills along with excellent listening skills • Ability to develop rapport, influence others and maintain strong working relationships • Must be self-motivated, persistent, and able to work independently • Ability to pinpoint customer pain points and accurately assess the transactional value for both the company and customer. • Self-motivated, tenacious, confident, independent, and strong attention to detail. • Experience using Salesforce.com or comparable CRM strongly desired Experience Level: Entry Level About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
01/31/2021
Full time
Description: ENTRY-LEVEL GRAD UATES!!!! Your role as a Sales Development Representative (SDR) will be to reach out and engage existing and potential customers to create new sales opportunities and pipeline for the Alliance sales organization. To accomplish this, you will work closely with the sales team and build strong partnerships to help grow the market. This position lays the foundation for a successful career in sales, marketing, customer support, and other areas of the business. Responsibilities • Quickly learn all Alliance products and service, effectively communicate the value proposition and be able to react to objections and competitive questions • Promote and market business through extensive and persistent cold calling, emails, social media, and communication(s) to existing and prospective clients • Research accounts, identify key players, generate interest, and develop accounts to stimulate opportunities • Maintain all contacts/opportunities and recording all activity progress using Salesforce.com • Meet or exceed assigned quota of a minimum of phone calls and emails per day • Consistently achieve qualified opportunity quotas to ensure territory revenue objectives • Disseminate opportunities to appropriate AE, educating rep as necessary about the opportunity • Follow-up on inbound leads and provide appropriate information to foster lead relationships. • Process orders, complete customer paperwork, and communicate product delivery expectations • Schedule Meetings for the Sales Team Skills: Sales, marketing, inside sales, outbound calls, internship, business development Top Skills Details: Bachelors 0-1 year experience outbound calling Additional Skills & Qualifications: 0-1+ years of progressively responsible marketing, inside sales, telemarketing, business development related sales experience (preferred) • Ability to assist in coordinating sales functions including prospecting and leads research • Positive attitude and demonstrated ability to deal with rejection • Strong oral and written communication skills along with excellent listening skills • Ability to develop rapport, influence others and maintain strong working relationships • Must be self-motivated, persistent, and able to work independently • Ability to pinpoint customer pain points and accurately assess the transactional value for both the company and customer. • Self-motivated, tenacious, confident, independent, and strong attention to detail. • Experience using Salesforce.com or comparable CRM strongly desired Experience Level: Entry Level About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description: 8:30am to 5:30 pm - Monday through Friday The focus of this position will greet and direct visitors; answer phones, maintains filing, emails invoices and statements to customers and handles front desk inquiries. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Appropriately and accurately communicates with clients and visitors; professional dress and appearance is required. • Greets and directs clients and other visitors appropriately and professionally • Welcomes visitors, notifies appropriate company representative and monitors the sign in log and issues visitor badges (i.e. safety purposes) • Operates the inbound telephone console and directs incoming calls to proper extensions • Maintains an orderly and welcoming front desk and lobby area. • Invoicing Customers to include email customer invoices and statements as requested • Responsible for all client and departmental luncheons including ordering, delivery/pick-up and set up • Coordinates conference room schedules and prepares location appropriately for customers and/or training sessions, etc. (i.e. provides projector, sets up and cleans up table, chairs, etc). • Coordinates vending machine issues, stocking, etc. • Orders Companies' coffee on weekly basis; orders sugar • Performs word processing and general clerical duties as required • Handles incoming/outgoing mail; sorts and distributes to the appropriate recipient • Distributes Faxes and phone messages to appropriate department/employee • Processes deposits from the bank (daily), processes credit card payments as necessary. • Requests credit information for new customers, and sets up new account in database. • Maintains sales tax file, making sure accounts are up to date. • Assists supervisor with projects as needed for the A/R and A/P department. • Adhere to all safety policies and procedures. • All other duties assigned. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Follows instructions, responds to direction; keeps commitments Oral Communication - Listens and gets clarification; responds well to questions. Maintains positive, pleasant manner Customer Service - Must maintain positive and productive relationships with other workers in the department, supervisors, other employees, customers and vendors. Skills: Front desk, Data entry, Filing, Microsoft office, Clerical, Administrative assistance, Administrative support, Administration, Support, Customer service, Office support Top Skills Details: - Attendance & Punctuality - Professional & Dependable - Organized Additional Skills & Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Professional manner/demeanor and well groomed appearance is required. Experience Level: Entry Level About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
01/25/2021
Full time
Description: 8:30am to 5:30 pm - Monday through Friday The focus of this position will greet and direct visitors; answer phones, maintains filing, emails invoices and statements to customers and handles front desk inquiries. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Appropriately and accurately communicates with clients and visitors; professional dress and appearance is required. • Greets and directs clients and other visitors appropriately and professionally • Welcomes visitors, notifies appropriate company representative and monitors the sign in log and issues visitor badges (i.e. safety purposes) • Operates the inbound telephone console and directs incoming calls to proper extensions • Maintains an orderly and welcoming front desk and lobby area. • Invoicing Customers to include email customer invoices and statements as requested • Responsible for all client and departmental luncheons including ordering, delivery/pick-up and set up • Coordinates conference room schedules and prepares location appropriately for customers and/or training sessions, etc. (i.e. provides projector, sets up and cleans up table, chairs, etc). • Coordinates vending machine issues, stocking, etc. • Orders Companies' coffee on weekly basis; orders sugar • Performs word processing and general clerical duties as required • Handles incoming/outgoing mail; sorts and distributes to the appropriate recipient • Distributes Faxes and phone messages to appropriate department/employee • Processes deposits from the bank (daily), processes credit card payments as necessary. • Requests credit information for new customers, and sets up new account in database. • Maintains sales tax file, making sure accounts are up to date. • Assists supervisor with projects as needed for the A/R and A/P department. • Adhere to all safety policies and procedures. • All other duties assigned. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Follows instructions, responds to direction; keeps commitments Oral Communication - Listens and gets clarification; responds well to questions. Maintains positive, pleasant manner Customer Service - Must maintain positive and productive relationships with other workers in the department, supervisors, other employees, customers and vendors. Skills: Front desk, Data entry, Filing, Microsoft office, Clerical, Administrative assistance, Administrative support, Administration, Support, Customer service, Office support Top Skills Details: - Attendance & Punctuality - Professional & Dependable - Organized Additional Skills & Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Professional manner/demeanor and well groomed appearance is required. Experience Level: Entry Level About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Enterprise Business Development Manager Ruby Has, a leading hyper-growth eCommerce fulfillment company, is seeking a dynamic, solutions-oriented Business Development Manager with experience handling enterprise-level accounts. Ruby Has is an eCommerce fulfillment provider with a national footprint of warehouses, targeting direct-to-consumer brands like TomboyX, Thinx, and Ridge Wallets. We maintain an unwavering commitment to our employees' health and well-being and have made tremendous efforts to keep everyone safe during these uncertain times while focusing on a culture that maintains equality and promotes continued diversification. Preferred Location: Remote Job Requirements: Business Development Representative Job Responsibilities: ● Identify quality leads and contact them via various platforms and methods of communication (Email, Phone, LinkedIn, Facebook, etc.) ● Respond to inbound leads in a timely and professional fashion as they are assigned ● Coordinate sales efforts with team members to perform cost and needs analysis to ensure specific requirements are met ● Present, promote and sell appropriate customized solutions for every customer using solid arguments ● Establish, develop, and maintain positive business and customer relationships ● Keep management informed by submitting activity and results reports in SalesForce ● Achieve agreed upon sales targets and outcomes within schedule ● Attend conferences, trade shows and events when appropriate to promote Business Development Representative Qualifications/Skills: ● Excellent selling and negotiation skills ● Prioritizing, time management and organizational skills ● Excellent knowledge of Microsoft Office & Google ● Ability to build productive business professional relationships ● Highly motivated and target driven ● Solutions-oriented ● Ability to create and deliver presentations tailored to the audience needs ● Relationship management skills and openness to feedback ● Ability to work well under pressure and quickly adapt to any situation ● Excellent verbal written communication skills ● Logistics, eCommerce, fulfillment experience greatly preferred Education, Experience, and Licensing Requirements: ● Three to five years of industry experience ● Familiarity with office software and phone systems Ruby Has Fulfillment is an eCommerce fulfillment provider (ranked by Crain's Fast 50 in 2018 - 2020 and Inc. 5000 for four consecutive years) for direct to consumer brands and retailers, fulfilling their brand promises with precision, customization, and excellence at scale. We are the preeminent global fulfillment platform, providing an enterprise-level end-to-end supply chain ecosystem to omnichannel brands regardless of size. Where others "break" and fail at scale, Ruby Has shines. Ruby Has is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you believe you have the skills necessary to succeed in a fast-paced sales environment with one of the fastest-growing eCommerce fulfillment companies in the country.
01/24/2021
Full time
Enterprise Business Development Manager Ruby Has, a leading hyper-growth eCommerce fulfillment company, is seeking a dynamic, solutions-oriented Business Development Manager with experience handling enterprise-level accounts. Ruby Has is an eCommerce fulfillment provider with a national footprint of warehouses, targeting direct-to-consumer brands like TomboyX, Thinx, and Ridge Wallets. We maintain an unwavering commitment to our employees' health and well-being and have made tremendous efforts to keep everyone safe during these uncertain times while focusing on a culture that maintains equality and promotes continued diversification. Preferred Location: Remote Job Requirements: Business Development Representative Job Responsibilities: ● Identify quality leads and contact them via various platforms and methods of communication (Email, Phone, LinkedIn, Facebook, etc.) ● Respond to inbound leads in a timely and professional fashion as they are assigned ● Coordinate sales efforts with team members to perform cost and needs analysis to ensure specific requirements are met ● Present, promote and sell appropriate customized solutions for every customer using solid arguments ● Establish, develop, and maintain positive business and customer relationships ● Keep management informed by submitting activity and results reports in SalesForce ● Achieve agreed upon sales targets and outcomes within schedule ● Attend conferences, trade shows and events when appropriate to promote Business Development Representative Qualifications/Skills: ● Excellent selling and negotiation skills ● Prioritizing, time management and organizational skills ● Excellent knowledge of Microsoft Office & Google ● Ability to build productive business professional relationships ● Highly motivated and target driven ● Solutions-oriented ● Ability to create and deliver presentations tailored to the audience needs ● Relationship management skills and openness to feedback ● Ability to work well under pressure and quickly adapt to any situation ● Excellent verbal written communication skills ● Logistics, eCommerce, fulfillment experience greatly preferred Education, Experience, and Licensing Requirements: ● Three to five years of industry experience ● Familiarity with office software and phone systems Ruby Has Fulfillment is an eCommerce fulfillment provider (ranked by Crain's Fast 50 in 2018 - 2020 and Inc. 5000 for four consecutive years) for direct to consumer brands and retailers, fulfilling their brand promises with precision, customization, and excellence at scale. We are the preeminent global fulfillment platform, providing an enterprise-level end-to-end supply chain ecosystem to omnichannel brands regardless of size. Where others "break" and fail at scale, Ruby Has shines. Ruby Has is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you believe you have the skills necessary to succeed in a fast-paced sales environment with one of the fastest-growing eCommerce fulfillment companies in the country.
Ruby Has, a leading hyper-growth eCommerce fulfillment company, is looking for a results-driven representative to actively seek out and engage customer prospects. Ruby Has is an eCommerce fulfillment provider with a national footprint of warehouses, targeting direct-to-consumer brands like TomboyX, Thinx, and Ridge Wallets. We maintain an unwavering commitment to our employees' health and well-being and have made tremendous efforts to keep everyone safe during these uncertain times while focusing on a culture that maintains equality and promotes continued diversification. Job Requirements: Business Development Job Responsibilities: ● Identify quality leads and contact them via various platforms and methods of communication (Email, Phone, LinkedIn, Facebook, etc) ● Respond to inbound leads in a timely fashion as they are assigned ● Coordinate sales efforts with team members to perform cost and needs analysis to ensure specific requirements are met ● Present, promote and sell appropriate customized solutions for every customer using solid arguments ● Establish, develop, and maintain positive business and customer relationships ● Keep management informed by submitting activity and results reports in SalesForce ● Achieve agreed upon sales targets and outcomes within schedule Business Development Representative Qualifications/Skills: ● Excellent selling, communication and negotiation skills ● Prioritizing, time management and organizational skills ● Excellent knowledge of Microsoft Office ● Ability to build productive business professional relationships ● Highly motivated and target driven ● Ability to create and deliver presentations tailored to the audience needs ● Relationship management skills and openness to feedback ● Ability to work well under pressure and quickly adapt to any situation ● Logistics, eCommerce, fulfillment experience greatly preferred Education, Experience, and Licensing Requirements: ● Three to five years of industry experience ● Familiarity with office software and phone systems Ruby Has Fulfillment is an eCommerce fulfillment provider (ranked by Crain's Fast 50 in 2018 - 2020 and Inc. 5000 for four consecutive years) for direct to consumer brands and retailers, fulfilling their brand promises with precision, customization, and excellence at scale. We are the preeminent global fulfillment platform, providing an enterprise-level end-to-end supply chain ecosystem to omnichannel brands regardless of size. Where others "break" and fail at scale, Ruby Has shines. Ruby Has is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you believe you have the skills necessary to succeed in a fast-paced sales environment with one of the fastest-growing eCommerce fulfillment companies in the country
01/24/2021
Full time
Ruby Has, a leading hyper-growth eCommerce fulfillment company, is looking for a results-driven representative to actively seek out and engage customer prospects. Ruby Has is an eCommerce fulfillment provider with a national footprint of warehouses, targeting direct-to-consumer brands like TomboyX, Thinx, and Ridge Wallets. We maintain an unwavering commitment to our employees' health and well-being and have made tremendous efforts to keep everyone safe during these uncertain times while focusing on a culture that maintains equality and promotes continued diversification. Job Requirements: Business Development Job Responsibilities: ● Identify quality leads and contact them via various platforms and methods of communication (Email, Phone, LinkedIn, Facebook, etc) ● Respond to inbound leads in a timely fashion as they are assigned ● Coordinate sales efforts with team members to perform cost and needs analysis to ensure specific requirements are met ● Present, promote and sell appropriate customized solutions for every customer using solid arguments ● Establish, develop, and maintain positive business and customer relationships ● Keep management informed by submitting activity and results reports in SalesForce ● Achieve agreed upon sales targets and outcomes within schedule Business Development Representative Qualifications/Skills: ● Excellent selling, communication and negotiation skills ● Prioritizing, time management and organizational skills ● Excellent knowledge of Microsoft Office ● Ability to build productive business professional relationships ● Highly motivated and target driven ● Ability to create and deliver presentations tailored to the audience needs ● Relationship management skills and openness to feedback ● Ability to work well under pressure and quickly adapt to any situation ● Logistics, eCommerce, fulfillment experience greatly preferred Education, Experience, and Licensing Requirements: ● Three to five years of industry experience ● Familiarity with office software and phone systems Ruby Has Fulfillment is an eCommerce fulfillment provider (ranked by Crain's Fast 50 in 2018 - 2020 and Inc. 5000 for four consecutive years) for direct to consumer brands and retailers, fulfilling their brand promises with precision, customization, and excellence at scale. We are the preeminent global fulfillment platform, providing an enterprise-level end-to-end supply chain ecosystem to omnichannel brands regardless of size. Where others "break" and fail at scale, Ruby Has shines. Ruby Has is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you believe you have the skills necessary to succeed in a fast-paced sales environment with one of the fastest-growing eCommerce fulfillment companies in the country
GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. With 20 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit . Join our team Technical Sales Guides support GoDaddy's hosting customers on multiple channels, primarily via inbound telephone calls. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultation regarding new purchases. You will effectively respond and provide information to customers regarding new product and service offerings and contract extension options, and will cross-sell additional products/services. Location This is a predominately remote role requiring applicants to live in Arizona, Iowa, Georgia, or Illinois. If you live in Arizona or Iowa, however, you must live within commuting distance of either GoDaddy's Gilbert, Arizona or Hiawatha, Iowa office locations, as it may be necessary for you to come into the office from time to time. Please note, any requests to work from one of the above GoDaddy offices will be evaluated on a case by case basis. What you'll get to do… Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing first-call-resolution. Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards. Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk and GoDaddy custom interfaces. Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk and MySQL. Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity. Your experience should include… Advanced knowledge of WordPress, including the use of plugins and themes and how to effectively troubleshoot common WordPress errors. Ability to utilize SSH and Remote Desktop to navigate and access hosting environments. Ability to access and manipulate MySQL and MSSQL databases. Deep understanding of Internet Technology required, including but not limited to using internet browsers and FTP clients. An understanding of Content Management Services such as WordPress, Joomla and Drupal, and the ability to navigate and edit. Ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments A high school diploma, GED, or equivalent work experience. Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. You might also have Experience owning and/or operating a small and/or midsize business (SMB). We've got your back... Enjoy our many benefits including paid time off, 401k, and parental leave. Join one of our employee resource groups. Continue to have a side hustle (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way. GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at . GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.
01/14/2021
Full time
GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. With 20 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit . Join our team Technical Sales Guides support GoDaddy's hosting customers on multiple channels, primarily via inbound telephone calls. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultation regarding new purchases. You will effectively respond and provide information to customers regarding new product and service offerings and contract extension options, and will cross-sell additional products/services. Location This is a predominately remote role requiring applicants to live in Arizona, Iowa, Georgia, or Illinois. If you live in Arizona or Iowa, however, you must live within commuting distance of either GoDaddy's Gilbert, Arizona or Hiawatha, Iowa office locations, as it may be necessary for you to come into the office from time to time. Please note, any requests to work from one of the above GoDaddy offices will be evaluated on a case by case basis. What you'll get to do… Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing first-call-resolution. Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards. Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk and GoDaddy custom interfaces. Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk and MySQL. Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity. Your experience should include… Advanced knowledge of WordPress, including the use of plugins and themes and how to effectively troubleshoot common WordPress errors. Ability to utilize SSH and Remote Desktop to navigate and access hosting environments. Ability to access and manipulate MySQL and MSSQL databases. Deep understanding of Internet Technology required, including but not limited to using internet browsers and FTP clients. An understanding of Content Management Services such as WordPress, Joomla and Drupal, and the ability to navigate and edit. Ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments A high school diploma, GED, or equivalent work experience. Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. You might also have Experience owning and/or operating a small and/or midsize business (SMB). We've got your back... Enjoy our many benefits including paid time off, 401k, and parental leave. Join one of our employee resource groups. Continue to have a side hustle (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way. GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at . GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.
GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. With 20 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit . Join our team Technical Sales Guides support GoDaddy's hosting customers on multiple channels, primarily via inbound telephone calls. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultation regarding new purchases. You will effectively respond and provide information to customers regarding new product and service offerings and contract extension options, and will cross-sell additional products/services. Location This is a predominately remote role requiring applicants to live in Arizona, Iowa, Georgia, or Illinois. If you live in Arizona or Iowa, however, you must live within commuting distance of either GoDaddy's Gilbert, Arizona or Hiawatha, Iowa office locations, as it may be necessary for you to come into the office from time to time. Please note, any requests to work from one of the above GoDaddy offices will be evaluated on a case by case basis. What you'll get to do… Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing first-call-resolution. Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards. Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk and GoDaddy custom interfaces. Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk and MySQL. Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity. Your experience should include… Advanced knowledge of WordPress, including the use of plugins and themes and how to effectively troubleshoot common WordPress errors. Ability to utilize SSH and Remote Desktop to navigate and access hosting environments. Ability to access and manipulate MySQL and MSSQL databases. Deep understanding of Internet Technology required, including but not limited to using internet browsers and FTP clients. An understanding of Content Management Services such as WordPress, Joomla and Drupal, and the ability to navigate and edit. Ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments A high school diploma, GED, or equivalent work experience. Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. You might also have Experience owning and/or operating a small and/or midsize business (SMB). We've got your back... Enjoy our many benefits including paid time off, 401k, and parental leave. Join one of our employee resource groups. Continue to have a side hustle (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way. GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at . GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.
01/14/2021
Full time
GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. With 20 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit . Join our team Technical Sales Guides support GoDaddy's hosting customers on multiple channels, primarily via inbound telephone calls. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultation regarding new purchases. You will effectively respond and provide information to customers regarding new product and service offerings and contract extension options, and will cross-sell additional products/services. Location This is a predominately remote role requiring applicants to live in Arizona, Iowa, Georgia, or Illinois. If you live in Arizona or Iowa, however, you must live within commuting distance of either GoDaddy's Gilbert, Arizona or Hiawatha, Iowa office locations, as it may be necessary for you to come into the office from time to time. Please note, any requests to work from one of the above GoDaddy offices will be evaluated on a case by case basis. What you'll get to do… Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing first-call-resolution. Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards. Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk and GoDaddy custom interfaces. Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk and MySQL. Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity. Your experience should include… Advanced knowledge of WordPress, including the use of plugins and themes and how to effectively troubleshoot common WordPress errors. Ability to utilize SSH and Remote Desktop to navigate and access hosting environments. Ability to access and manipulate MySQL and MSSQL databases. Deep understanding of Internet Technology required, including but not limited to using internet browsers and FTP clients. An understanding of Content Management Services such as WordPress, Joomla and Drupal, and the ability to navigate and edit. Ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments A high school diploma, GED, or equivalent work experience. Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. You might also have Experience owning and/or operating a small and/or midsize business (SMB). We've got your back... Enjoy our many benefits including paid time off, 401k, and parental leave. Join one of our employee resource groups. Continue to have a side hustle (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way. GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at . GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.
GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. With 20 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit . Join our team Technical Sales Guides support GoDaddy's hosting customers on multiple channels, primarily via inbound telephone calls. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultation regarding new purchases. You will effectively respond and provide information to customers regarding new product and service offerings and contract extension options, and will cross-sell additional products/services. Location This is a predominately remote role requiring applicants to live in Arizona, Iowa, Georgia, or Illinois. If you live in Arizona or Iowa, however, you must live within commuting distance of either GoDaddy's Gilbert, Arizona or Hiawatha, Iowa office locations, as it may be necessary for you to come into the office from time to time. Please note, any requests to work from one of the above GoDaddy offices will be evaluated on a case by case basis. What you'll get to do… Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing first-call-resolution. Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards. Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk and GoDaddy custom interfaces. Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk and MySQL. Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity. Your experience should include… Advanced knowledge of WordPress, including the use of plugins and themes and how to effectively troubleshoot common WordPress errors. Ability to utilize SSH and Remote Desktop to navigate and access hosting environments. Ability to access and manipulate MySQL and MSSQL databases. Deep understanding of Internet Technology required, including but not limited to using internet browsers and FTP clients. An understanding of Content Management Services such as WordPress, Joomla and Drupal, and the ability to navigate and edit. Ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments A high school diploma, GED, or equivalent work experience. Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. You might also have Experience owning and/or operating a small and/or midsize business (SMB). We've got your back... Enjoy our many benefits including paid time off, 401k, and parental leave. Join one of our employee resource groups. Continue to have a side hustle (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way. GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at . GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.
01/14/2021
Full time
GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. With 20 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit . Join our team Technical Sales Guides support GoDaddy's hosting customers on multiple channels, primarily via inbound telephone calls. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultation regarding new purchases. You will effectively respond and provide information to customers regarding new product and service offerings and contract extension options, and will cross-sell additional products/services. Location This is a predominately remote role requiring applicants to live in Arizona, Iowa, Georgia, or Illinois. If you live in Arizona or Iowa, however, you must live within commuting distance of either GoDaddy's Gilbert, Arizona or Hiawatha, Iowa office locations, as it may be necessary for you to come into the office from time to time. Please note, any requests to work from one of the above GoDaddy offices will be evaluated on a case by case basis. What you'll get to do… Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing first-call-resolution. Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards. Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk and GoDaddy custom interfaces. Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk and MySQL. Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity. Your experience should include… Advanced knowledge of WordPress, including the use of plugins and themes and how to effectively troubleshoot common WordPress errors. Ability to utilize SSH and Remote Desktop to navigate and access hosting environments. Ability to access and manipulate MySQL and MSSQL databases. Deep understanding of Internet Technology required, including but not limited to using internet browsers and FTP clients. An understanding of Content Management Services such as WordPress, Joomla and Drupal, and the ability to navigate and edit. Ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments A high school diploma, GED, or equivalent work experience. Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. You might also have Experience owning and/or operating a small and/or midsize business (SMB). We've got your back... Enjoy our many benefits including paid time off, 401k, and parental leave. Join one of our employee resource groups. Continue to have a side hustle (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way. GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at . GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.