Customer Service Representative TX

Join a fast-paced support team delivering critical resolution to client and provider inquiries in the healthcare revenue cycle. This position plays a pivotal role in ensuring accurate and timely communication, contributing directly to operational efficiency and customer satisfaction. Customer Service Representative I Location: Fort Worth, TX Onsite Pay: $18/hr - Depending on experience Schedule: Monday - Friday, 8am - 5pm Duration: Temp to Hire Job ID: 150727 KEY RESPONSIBILITIES • Handle inbound and outbound calls, emails, and faxes related to client and provider concerns • Analyze inquiries to determine the appropriate resolution path • Review claims history to ensure correct information is shared internally and externally • Collaborate across departments to resolve service issues • Document findings and maintain reporting tools MINIMUM QUALIFICATIONS • High school diploma or equivalent • 3+ years in healthcare revenue cycle (collections, appeals, denials management) • 2+ years of experience in customer service in high-volume, deadline-driven settings • Ability to research, interpret data, and resolve core issues independently CORE TOOLS & SYSTEMS • Microsoft Office Suite • Multi-line phone systems • CRM or call tracking tools (general proficiency expected) PREFERRED SKILLS • Familiarity with medical terminology, coding, and contract interpretation • Strong written and verbal communication • Comfortable with remote work technologies LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: