Community Engagement Supervisor

Utah Transit Authority

Do you enjoy building connections and creating spaces where people feel supported and heard? The Utah Transit Authority (UTA) is seeking a Community Engagement Supervisor to lead our efforts in strengthening ties with the communities we serve, especially through community outreach and events. This role ensures engagement is strategic, meaningful, fair, and responsiveso communities have an opportunity to help shape the future of public transit in the Wasatch Front.

In this role, you will supervise Community Engagement Specialists and Community Engagement Events Interns who promote regular transit use, engage with community members and represent UTA at community events, and build partnerships that highlight the value of public transit. Together, you'll create engagement plans and opportunities that foster dialogue, build trust, and connect our communities together through the use transit.

As the Community Engagement Supervisor, you will:

• Lead UTA's community engagement and outreach initiatives, particularly through community events, fostering meaningful interactions between UTA and the communities it serves.
• Develop, implement, and supervise community engagement events and programming, ensuring they are guided by community needs, aspirations, and feedback with a focus on fairness and accessibility.
• Strengthen UTA's presence and partnerships by working closely with internal and external stakeholders, building welcoming and sustainable relationships that support UTA's mission and strategic objectives.
• Coordinate targeted engagement and outreach events, supporting public participation and partnership-building with community groups and organizations.
• Guide a collaborative team within the Community Engagement Department, directing focus-area staff to plan, develop, and implement innovative, meaningful, strategic and effective programming.
• Ensure transit solutions reflect community input by establishing short- and long-term engagement goals and monitoring progress toward them.
• Develop public engagement processes that are fair and representative, giving communities a voice in transit planning and decision-making while coordinating participation in transit-related projects and events.
• Identify community transportation issues and needs, represent them within UTA, and promote community use of transit through outreach, education, and engagement.
• Provide personnel support, including coaching and feedback.

MINIMUM QUALIFICATIONS EXPERIENCE

• 4-5 years previous experience with demonstrated competency in community engagement, partnership-building, public participation, outreach, access, and effective communication and organizational skills. The ideal candidate is one who is fluent in English and Spanish languages (or other language).
• Two or more years of experience as a supervisor or lead worker, demonstrating conflict resolution and diplomacy.
• Demonstrated experience working with underrepresented communities and a wide variety of life experiences.
• Experience in supervising employees, including those that work remotely and in-person. Working in a team.
• Previous experience with program management, community engagement, and data collection creation and processes.

EDUCATION/TRAINING/LICENSES

• Bachelor's degree in Humanities, Public Administration, Communications, Sociology, Community Health, or a related field preferred. In lieu of a degree, 4 additional years of relevant experience will be considered.
• Must have a valid Utah driver license with no more than 4 moving violations in the past 3 years; cannot have more than 1 violation of driving under the influence of alcohol or any drug within the last 10 years.

KNOWLEDGE/SKILLS

• Intermediate to advanced proficiency in Microsoft Suite, Teams, video conferencing tools (Zoom, WebEx), and general comfort with digital communication (iPads, laptops).
• Strong interpersonal relationships, organizational skills, and attention to detail.
• Team leadership, development, and supervision, with a focus on prioritizing, decision-making, problem-solving, and time management.
• Effective stress management, excellent verbal and written communication, and strong customer service and community skills.
• Skilled in tracking, record-keeping, reporting, strategic thinking, critical thinking, and project management.
• Experienced in partnership building

ABILITIES

• Lead a team of employees to engage communities and build partnerships through participation in community events across UTA's service area, while observing, coaching, correcting, motivating, and developing staff in ongoing and structured one-on-one meetings and team settings.
• Be flexible and adaptable, providing feedback on improvements and informing new and updated processes, while using sensitivity and diplomacy to function effectively under difficult or stressful situations.
• Employ active listening skills and demonstrate strong interpersonal communication when interacting with UTA staff, internal and external stakeholders, and community members, maintaining good customer relations in-person, over the phone, and via email.
• Work and communicate effectively with employee team members, riders, and other UTA departments, and excel at finding common ground and shared goals with others.
• Read and understand training materials, operating manuals, safety rules, employee expectations, and directives.
• Work independently without supervision, while holding employees accountable for their work performance and coaching them on improvements.
• Perform the physical requirements of the job, including continuous walking and carrying supplies.
• Demonstrate tact, negotiation, conflict mitigation, empathy, and compassion for others.
• Exhibit strong organization, structure, problem-solving skills, and the ability to research topics and solutions.
• Work well in a team with diverse stakeholders.

UTA COMPETENCIES

• Communicates Effectively
• Decision Making
• Drives Results
• Embraces Outward Mindset
• Develops Self & Others
• Ensures Fairness
• Puts Safety First
• Instills Trust

- OR -
an equivalent combination of relevant education and experience.
UTA reserves the right to determine the equivalencies of education and experience.

As a full-time Administrative Employee, your Total Rewards Benefits Package will include:

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
• Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
• 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
• 10 paid holidays and two paid (2) floating holidays per year.
• Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
• Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
• Training, development, and career advancement opportunities.
• Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
• Free transit passes for employees, their spouses, and their dependent children.
• Employee assistance program - includes counseling, legal services, financial planning, etc.
• UTA Well - a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
• Discounted cell phone plans with T-Mobile and AT&T.
• Pet insurance plan options (tailored plan coverage based on pet's health and needs).

For more information on UTA's Total Rewards benefits package, please visit:

Pay Range: $80,800.00 or more, depending on experience
If interested, apply before: Monday, September 15 th , :59 PM MST

UTA promotes equal employment opportunities through its employment practices to current employees as well as internal and external applicants without regard to race, color, religion, national origin, disability, age, pregnancy, sex, sexual orientation, gender identity, veteran status, status as a parent, or genetic information. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at . A minimum of two workdays' notice prior to the need for the accommodation is required.

Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40 , 655 , and 219 . All offers for employment are contingent upon a successful pre-employment drug test . click apply for full job details