Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Weichert Co of Virginia is hiring Regional Sales Recruiters. This is a hybrid position. The Regional Sales Recruiter covers assigned offices in a region and is responsible for securing initial appointments for managers to meet with lightly experienced real estate agents or those who have completed school. This is a proactive recruiting role that makes prospecting calls daily while strategically leveraging social media and other tools. Job responsibilities, include but are not limited to, the following: Follows direction from the VP of Agent Talent Sourcing & Coaching (ATSC) and the Coordinator to target lightly experienced real estate agents in a regional footprint to market and promote the value of being a Weichert Sales Associate and kickstart a relationship with a Weichert Sales Office using Company recruiting tools and best practice techniques. Constantly and consistently identifies, connects, and secures appointments to meet and exceed metrics while being a high-level company brand ambassador that maintains a winning team focus and attitude. Makes daily contact with leads via phone, virtual meetings, emails, texts, and online. Actively participates in live call sessions to schedule initial appointments daily. Actively participates in team practice sessions and various training to constantly sharpen skills as a group. Actively helps build social media presence with lightly experienced real estate agents in the Weichert corporate office footprint. Provides management with customized marketing materials and/or fact sheet for the initial appointment to ensure management has the necessary information to confirm the initial appointment and can continue the hiring process. Brainstorms creative proactive recruiting methods the ATSC team can execute to increase lead flow and candidate pipeline and to generate initial appointments from older regional leads. Uses Microsoft Teams, Zoom and myWeichert platform as the foundation for calls, communications, and follow-up. Assists with formatting and uploading various contact lists to myWeichert platform. Proactively supports and represents the company's recruiting standards and processes. Optimally represents the VP of Agent Talent Sourcing & Coaching's vision and strategy. Follows all reporting requirements thoroughly and on time. Helps coach management in recruiting activities as needed. Works with the Pre-License Enrollment Specialist and supports enrollment in Weichert Real Estate Schools as needed. Validates phone numbers to call. Helps complete various industry research as needed. Performs other duties as assigned. Requirements The ideal candidate will meet the following requirements: Associate degree required Bachelor's degree in general business, sales, marketing or related field, a plus Valid driver's license required Real estate referral or active license, a plus Minimum one (1) year of phone prospecting experience in any industry, previous sales call center experience or direct recruiting experience preferred Superb customer service experience and phone skills Sales-oriented work environment experience a plus Recruiting for a staffing agency or actual agent recruiting for a real estate company a plus Real estate experience preferred Ability to network, make recruiting cold calls and handle objections to prospect for leads Ability to use social media Knowledge and proficiency of Microsoft Office 365, Microsoft Teams, One Drive, Microsoft Excel, and Microsoft Office suite of products Knowledge and proficiency of Zoom Knowledge of kvCORE platform, a plus Ability to easily adapt to changes in environments, deliverables, structure, and requirements Ability to timely complete reports Good business judgment, remain focused, confident, and consistent with attention to detail Conscientious in handling confidential information Exhibits a professional and engaging presence with strong communication, oral, presentation and writing skills Strong knowledge of using LinkedIn and Facebook as a recruiting tool Skilled in effective interviewing and negotiation techniques Good time management and project management skills Ability to multitask in a fast-paced environment Ability to work independently
02/25/2022
Full time
Weichert Co of Virginia is hiring Regional Sales Recruiters. This is a hybrid position. The Regional Sales Recruiter covers assigned offices in a region and is responsible for securing initial appointments for managers to meet with lightly experienced real estate agents or those who have completed school. This is a proactive recruiting role that makes prospecting calls daily while strategically leveraging social media and other tools. Job responsibilities, include but are not limited to, the following: Follows direction from the VP of Agent Talent Sourcing & Coaching (ATSC) and the Coordinator to target lightly experienced real estate agents in a regional footprint to market and promote the value of being a Weichert Sales Associate and kickstart a relationship with a Weichert Sales Office using Company recruiting tools and best practice techniques. Constantly and consistently identifies, connects, and secures appointments to meet and exceed metrics while being a high-level company brand ambassador that maintains a winning team focus and attitude. Makes daily contact with leads via phone, virtual meetings, emails, texts, and online. Actively participates in live call sessions to schedule initial appointments daily. Actively participates in team practice sessions and various training to constantly sharpen skills as a group. Actively helps build social media presence with lightly experienced real estate agents in the Weichert corporate office footprint. Provides management with customized marketing materials and/or fact sheet for the initial appointment to ensure management has the necessary information to confirm the initial appointment and can continue the hiring process. Brainstorms creative proactive recruiting methods the ATSC team can execute to increase lead flow and candidate pipeline and to generate initial appointments from older regional leads. Uses Microsoft Teams, Zoom and myWeichert platform as the foundation for calls, communications, and follow-up. Assists with formatting and uploading various contact lists to myWeichert platform. Proactively supports and represents the company's recruiting standards and processes. Optimally represents the VP of Agent Talent Sourcing & Coaching's vision and strategy. Follows all reporting requirements thoroughly and on time. Helps coach management in recruiting activities as needed. Works with the Pre-License Enrollment Specialist and supports enrollment in Weichert Real Estate Schools as needed. Validates phone numbers to call. Helps complete various industry research as needed. Performs other duties as assigned. Requirements The ideal candidate will meet the following requirements: Associate degree required Bachelor's degree in general business, sales, marketing or related field, a plus Valid driver's license required Real estate referral or active license, a plus Minimum one (1) year of phone prospecting experience in any industry, previous sales call center experience or direct recruiting experience preferred Superb customer service experience and phone skills Sales-oriented work environment experience a plus Recruiting for a staffing agency or actual agent recruiting for a real estate company a plus Real estate experience preferred Ability to network, make recruiting cold calls and handle objections to prospect for leads Ability to use social media Knowledge and proficiency of Microsoft Office 365, Microsoft Teams, One Drive, Microsoft Excel, and Microsoft Office suite of products Knowledge and proficiency of Zoom Knowledge of kvCORE platform, a plus Ability to easily adapt to changes in environments, deliverables, structure, and requirements Ability to timely complete reports Good business judgment, remain focused, confident, and consistent with attention to detail Conscientious in handling confidential information Exhibits a professional and engaging presence with strong communication, oral, presentation and writing skills Strong knowledge of using LinkedIn and Facebook as a recruiting tool Skilled in effective interviewing and negotiation techniques Good time management and project management skills Ability to multitask in a fast-paced environment Ability to work independently
Waldorf Astoria Monarch Beach Resort & Club
Dana Point, California
JOB DESCRIPTION As a reservations call center agent you will have the opportunity to provide elite customer service in our 5 Star Resort on our high energy team. JOB REQUIREMENTS - Must be able to speak, read, write and understand the primary language(s) used in the workplace. - Requires good communication skills, both verbal and written. - Must possess basic computer skills. - Ability to be persuasive with telephone sales skills. - General knowledge of city and its attractions. - Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task. - Ability to spend extended lengths of time viewing a computer screen. - Prior hotel or customer service experience preferred but not required JOB RESPONSIBILITIES - - Provides assistance all guests over the phone and/or other communication platforms (Kipsu, Email, etc.). - Directs outside callers to correct departments that can assist with their specified inquiry. - Communicate guest requests to housekeeping, bell, valet, engineering and other departments via HotSos, Teams, Phone and Radio (when needed). - Providing support to Accounting by sending guest folios and assisting rate disputes. - Provides assistance with reservations to guests looking into dining options at the resort. - Will be able to discuss all outlets hours of operation, menus, general pricing and specific items in each outlet. - Will have individual dining conversion goals. Will have department abandonment & speed of answer goals. - Will be responsible for producing rolling 10 Day dining cover report. - Will provide assistance and coverage for Front Desk Overnight when necessary - Check guests in / out - Understand room types, hotel locations and room allocation rules. - Assist with guest questions and needs - Will be held to Forbes/Aspire/AAA standards.
11/09/2021
Full time
JOB DESCRIPTION As a reservations call center agent you will have the opportunity to provide elite customer service in our 5 Star Resort on our high energy team. JOB REQUIREMENTS - Must be able to speak, read, write and understand the primary language(s) used in the workplace. - Requires good communication skills, both verbal and written. - Must possess basic computer skills. - Ability to be persuasive with telephone sales skills. - General knowledge of city and its attractions. - Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task. - Ability to spend extended lengths of time viewing a computer screen. - Prior hotel or customer service experience preferred but not required JOB RESPONSIBILITIES - - Provides assistance all guests over the phone and/or other communication platforms (Kipsu, Email, etc.). - Directs outside callers to correct departments that can assist with their specified inquiry. - Communicate guest requests to housekeeping, bell, valet, engineering and other departments via HotSos, Teams, Phone and Radio (when needed). - Providing support to Accounting by sending guest folios and assisting rate disputes. - Provides assistance with reservations to guests looking into dining options at the resort. - Will be able to discuss all outlets hours of operation, menus, general pricing and specific items in each outlet. - Will have individual dining conversion goals. Will have department abandonment & speed of answer goals. - Will be responsible for producing rolling 10 Day dining cover report. - Will provide assistance and coverage for Front Desk Overnight when necessary - Check guests in / out - Understand room types, hotel locations and room allocation rules. - Assist with guest questions and needs - Will be held to Forbes/Aspire/AAA standards.
We are assisting our client, a Fortune 500 Financial Services client with filling Customer Service Roles that are direct hire. Are you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? Our client's Sales and Service Center is conveniently located in the Westshore area; near downtown Tampa. this client strives to provide best in class service by making every service experience a positive one. It is the hallmark of what they do and how they keep good going. We are looking for customer- focused, accountable, efficient and engaged professionals who are dedicated and guided by a commitment to service excellence. Customer Service Representatives establish high quality customer relationships using informational resources and technical knowledge. Primary Responsibilities: Handle high volume of inbound customer and sales agent inquiries. Communicates and educates on product features, benefits and contract provision details. Ability to handle most customer interactions independently. Ability to explain information in functional area. Maintains satisfactory level of key performance indicators according to departmental requirements. Qualifications: Associates degree or equivalent years of related experience Minimum 2 years of customer service and/or call center experience required Accountable, ethical, good decision-making ability Problem solving / ability to analyze and take appropriate action Strong verbal and written communication skills required Excellent computer navigation skills and ability to multitask 214 licensed or ability to obtain license within 120 days from start date Preferred Skills/Qualifications: Bachelor?s degree or equivalent years of related experience High school diploma, or GED from an accredited school required. 214 licensed ? Life and Variable Annuities License Bilingual ? Spanish Prior experience within the insurance industry Shift Information: Full-time - candidates must be available to work the following schedule: Monday: 10:00am ? 8:00pm Tuesday - Friday: 11:00am ? 7:00pm, 11:30am - 7:30pm OR 12:30pm ? 8:00pm One rotating Saturday (every 8th Saturday) Training & Development: Customer Service Representatives undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful. Career growth opportunities available. Benefits/Perks and Amenities: Standard- Medical, Dental, Vision Life Insurance, Short-Term & Long-Term Disability Vacation, Holidays Paid Training 401K with Company Match Cash Value Pension Plan Tuition Reimbursement On-site Gym & Cafeteria Employee discounts Employee Resource Groups Volunteer Opportunities Casual Dress AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. 0-1 years
11/08/2021
Full time
We are assisting our client, a Fortune 500 Financial Services client with filling Customer Service Roles that are direct hire. Are you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? Our client's Sales and Service Center is conveniently located in the Westshore area; near downtown Tampa. this client strives to provide best in class service by making every service experience a positive one. It is the hallmark of what they do and how they keep good going. We are looking for customer- focused, accountable, efficient and engaged professionals who are dedicated and guided by a commitment to service excellence. Customer Service Representatives establish high quality customer relationships using informational resources and technical knowledge. Primary Responsibilities: Handle high volume of inbound customer and sales agent inquiries. Communicates and educates on product features, benefits and contract provision details. Ability to handle most customer interactions independently. Ability to explain information in functional area. Maintains satisfactory level of key performance indicators according to departmental requirements. Qualifications: Associates degree or equivalent years of related experience Minimum 2 years of customer service and/or call center experience required Accountable, ethical, good decision-making ability Problem solving / ability to analyze and take appropriate action Strong verbal and written communication skills required Excellent computer navigation skills and ability to multitask 214 licensed or ability to obtain license within 120 days from start date Preferred Skills/Qualifications: Bachelor?s degree or equivalent years of related experience High school diploma, or GED from an accredited school required. 214 licensed ? Life and Variable Annuities License Bilingual ? Spanish Prior experience within the insurance industry Shift Information: Full-time - candidates must be available to work the following schedule: Monday: 10:00am ? 8:00pm Tuesday - Friday: 11:00am ? 7:00pm, 11:30am - 7:30pm OR 12:30pm ? 8:00pm One rotating Saturday (every 8th Saturday) Training & Development: Customer Service Representatives undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful. Career growth opportunities available. Benefits/Perks and Amenities: Standard- Medical, Dental, Vision Life Insurance, Short-Term & Long-Term Disability Vacation, Holidays Paid Training 401K with Company Match Cash Value Pension Plan Tuition Reimbursement On-site Gym & Cafeteria Employee discounts Employee Resource Groups Volunteer Opportunities Casual Dress AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. 0-1 years
Assist Sales staff and provide operational support to contribute to the achievement of sales goals, growth, and profit for the sales office and for the Companies. WHAT YOU'LL DO: Sales Support: Provide sales support to Sales staff members as assigned. Proactively manage quote activity and broker processes, and develop relationships with broker partners to help achieve sales goals. May make periodic visits with sales representatives to assist with Finalist Presentations, Enrollment meetings, and new client meetings. Serve as a liaison for Sales Staff, brokers, and home office business partners. Additional sales support/development may be assigned "as requested" by the RGM/Rep. Proposals: Receive RFPs from brokers, consultants and agents, enter RFP into GSAP. Prepare proposals, follow-up with requests to ensure a timely response, and review written proposals prior to presentation. Forward to group client for review. Rating: Underwrite and quote premium rates for life and long term disability cases generally under 500 lives and dental and short term disability cases under 100 lives. Throughout sales process, coordinate with underwriting to determine appropriate rate, and make revisions as necessary. Complete other case processing including Broker of Record entry, revisions, commission changes, etc. Sales Support: Provide sales support to Sales staff members as assigned. May make periodic visits with sales representatives to assist with Finalist Presentations, Enrollment meetings, and new client meetings. Serve as a liaison for Sales Staff, brokers, and home office business partners. Additional sales support/development may be assigned "as requested" by the RGM/Rep. Sold Cases and Enrollments: Following the close of a sale, coordinate installation process by partnering with appropriate parties, using appropriate systems and ensure accuracy of paperwork (including master application). Manage supplies and materials required for Enrollment, to include voluntary cases. Review booklets and materials received from Home Office for accuracy and assemble for delivery to policyholder (on occassion may need to hand deliever). Product and Industry Knowledge: Ensure compliance of State Insurance Department regulations. Remain abreast of industry trends and product knowledge. Office Support: May open, screen, and distribute mail, identifying and ensuring proper disposition of correspondence requiring immediate attention. May perform office support functions such as greeting visitors, answering telephone calls and directing to appropriate person, handling invoices, processing conversion requests, office expense reporting, office time reporting, scheduling meetings and appointments, coordinating travel plans, and maintaining office files, supplies and equipment. This job posting is reflective of the Sales Analyst essential functions, qualifications, and physical requirements. The Sr Sales Analyst level has variable essential functions, qualifications and physical requirements. Competency and skill set will determine level of placement within the posted job family. ABOUT YOU: You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do. You are able to work remotely and have access to high-speed internet. Knowledge and understanding of Group Operation procedures for underwriting and rating Effective communication and human relations skills Proficient personal computer skills, including a working knowledge of various software packages, and excellent typing, spelling, and grammar skills Understanding of the laws governing the insurance industry WHAT WE CAN OFFER YOU: A diverse workplace where associates feel a sense of belonging. An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company. Tuition reimbursement, training and career development. Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance. Flexible spending accounts for healthcare and childcare needs. 401(k) plan with a 2% company contribution and 6% company match. Competitive pay with an opportunity for incentives for all associates. Flexible work schedules with a healthy amount of paid time off. For more information regarding available benefits, please visit our Career Site. Salary range: $21.01/hour to $28.00/hour Pay commensurate with experience. MUTUAL OF OMAHA: Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path. From day one, youll have the tools to be your best self at work. Here youll do meaningful work and your talents will have a positive impact on peoples lives as we help our customers protect what they care about and achieve their financial goals. Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the companys exceptional future. Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER. For inquiries about the position or application process, contact our HR Helpline at 1-. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours. Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. circa
11/02/2021
Full time
Assist Sales staff and provide operational support to contribute to the achievement of sales goals, growth, and profit for the sales office and for the Companies. WHAT YOU'LL DO: Sales Support: Provide sales support to Sales staff members as assigned. Proactively manage quote activity and broker processes, and develop relationships with broker partners to help achieve sales goals. May make periodic visits with sales representatives to assist with Finalist Presentations, Enrollment meetings, and new client meetings. Serve as a liaison for Sales Staff, brokers, and home office business partners. Additional sales support/development may be assigned "as requested" by the RGM/Rep. Proposals: Receive RFPs from brokers, consultants and agents, enter RFP into GSAP. Prepare proposals, follow-up with requests to ensure a timely response, and review written proposals prior to presentation. Forward to group client for review. Rating: Underwrite and quote premium rates for life and long term disability cases generally under 500 lives and dental and short term disability cases under 100 lives. Throughout sales process, coordinate with underwriting to determine appropriate rate, and make revisions as necessary. Complete other case processing including Broker of Record entry, revisions, commission changes, etc. Sales Support: Provide sales support to Sales staff members as assigned. May make periodic visits with sales representatives to assist with Finalist Presentations, Enrollment meetings, and new client meetings. Serve as a liaison for Sales Staff, brokers, and home office business partners. Additional sales support/development may be assigned "as requested" by the RGM/Rep. Sold Cases and Enrollments: Following the close of a sale, coordinate installation process by partnering with appropriate parties, using appropriate systems and ensure accuracy of paperwork (including master application). Manage supplies and materials required for Enrollment, to include voluntary cases. Review booklets and materials received from Home Office for accuracy and assemble for delivery to policyholder (on occassion may need to hand deliever). Product and Industry Knowledge: Ensure compliance of State Insurance Department regulations. Remain abreast of industry trends and product knowledge. Office Support: May open, screen, and distribute mail, identifying and ensuring proper disposition of correspondence requiring immediate attention. May perform office support functions such as greeting visitors, answering telephone calls and directing to appropriate person, handling invoices, processing conversion requests, office expense reporting, office time reporting, scheduling meetings and appointments, coordinating travel plans, and maintaining office files, supplies and equipment. This job posting is reflective of the Sales Analyst essential functions, qualifications, and physical requirements. The Sr Sales Analyst level has variable essential functions, qualifications and physical requirements. Competency and skill set will determine level of placement within the posted job family. ABOUT YOU: You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do. You are able to work remotely and have access to high-speed internet. Knowledge and understanding of Group Operation procedures for underwriting and rating Effective communication and human relations skills Proficient personal computer skills, including a working knowledge of various software packages, and excellent typing, spelling, and grammar skills Understanding of the laws governing the insurance industry WHAT WE CAN OFFER YOU: A diverse workplace where associates feel a sense of belonging. An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company. Tuition reimbursement, training and career development. Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance. Flexible spending accounts for healthcare and childcare needs. 401(k) plan with a 2% company contribution and 6% company match. Competitive pay with an opportunity for incentives for all associates. Flexible work schedules with a healthy amount of paid time off. For more information regarding available benefits, please visit our Career Site. Salary range: $21.01/hour to $28.00/hour Pay commensurate with experience. MUTUAL OF OMAHA: Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path. From day one, youll have the tools to be your best self at work. Here youll do meaningful work and your talents will have a positive impact on peoples lives as we help our customers protect what they care about and achieve their financial goals. Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the companys exceptional future. Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER. For inquiries about the position or application process, contact our HR Helpline at 1-. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours. Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. circa
Allied Universal® Technology Services, one of the largest security systems integrators in the United States, offers comprehensive and integrated technology solutions to help clients mitigate risk and protect people and assets. Allied Universal® Technology Services all-inclusive service approach offers intelligent and seamless technology solutions from electronic access control, video surveillance, fire/life safety, alarm monitoring, emergency communications, technological threat management and response, and other smart tech innovative solutions, including a broad array of hosted /managed services via the company's Monitoring and Response Center (MaRC), and the Global Security Operating Center. We are in a growth mode and continue to hire talented Installation and Service Technicians, Monitoring Agents, Coordinators, Project Managers, Engineers, Architects, Branch Leadership and Sales Professionals. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Start your phenomenal career with Allied Universal® Technology Services today! Allied Universal is looking to hire a Service Technician. The Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP based video systems including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems. As a Service Technician, this person is expected to be a highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values. Essential Functions and Responsibilities Troubleshoot system installations in a such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code Apply all necessary documentation for tracking of service related issues Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications Establish and maintain effective working relationships with both internal and external customers Provide phone and on-line remote diagnostic support Perform other duties as assigned by Operations Management Knowledge and Skills High School Degree, Vocational School or equivalent required 3 to 5 years of Industry Knowledge Experience with any or all of the following preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq and ONSSI Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to hold license once hired Understanding of Windows operating systems and overall IT network topology Ability to meet deadlines and work in a fast based environment with minimum direction Good communication skills for effective interaction with internal & external customers Available for scheduled "on-call" duties to respond to emergency service calls Strong troubleshooting skills, mechanical and electronics aptitude Capable of lifting up to 50lbs and work on ladder heights of up to 16' Be able to work independently or as a member of a team Good verbal and written communication skills Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: . We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: . We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
08/30/2021
Full time
Allied Universal® Technology Services, one of the largest security systems integrators in the United States, offers comprehensive and integrated technology solutions to help clients mitigate risk and protect people and assets. Allied Universal® Technology Services all-inclusive service approach offers intelligent and seamless technology solutions from electronic access control, video surveillance, fire/life safety, alarm monitoring, emergency communications, technological threat management and response, and other smart tech innovative solutions, including a broad array of hosted /managed services via the company's Monitoring and Response Center (MaRC), and the Global Security Operating Center. We are in a growth mode and continue to hire talented Installation and Service Technicians, Monitoring Agents, Coordinators, Project Managers, Engineers, Architects, Branch Leadership and Sales Professionals. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Start your phenomenal career with Allied Universal® Technology Services today! Allied Universal is looking to hire a Service Technician. The Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP based video systems including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems. As a Service Technician, this person is expected to be a highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values. Essential Functions and Responsibilities Troubleshoot system installations in a such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code Apply all necessary documentation for tracking of service related issues Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications Establish and maintain effective working relationships with both internal and external customers Provide phone and on-line remote diagnostic support Perform other duties as assigned by Operations Management Knowledge and Skills High School Degree, Vocational School or equivalent required 3 to 5 years of Industry Knowledge Experience with any or all of the following preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq and ONSSI Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to hold license once hired Understanding of Windows operating systems and overall IT network topology Ability to meet deadlines and work in a fast based environment with minimum direction Good communication skills for effective interaction with internal & external customers Available for scheduled "on-call" duties to respond to emergency service calls Strong troubleshooting skills, mechanical and electronics aptitude Capable of lifting up to 50lbs and work on ladder heights of up to 16' Be able to work independently or as a member of a team Good verbal and written communication skills Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: . We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: . We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Purpose: The Director of Enterprise Accounts position focuses on new business growth and current business retention from large, multi-national businesses with multiple shipping locations, centralized decision-making control and large annual transportation spends. Responsibilities include the following. Other duties may be assigned: Develops new business through a variety of prospecting and development techniques, keeping profitability intact with growth. Builds and maintains relationships with customer through regular professional communication & contact (both in-person and via video call), making multiple contacts within the account hierarchy. Collaborates with Operations to understand current customer's needs and resolve any issues or concerns. Develops account pricing requirements and submits for corporate approval. Responds to customer inquiries and concerns in a timely and ethical manner. Demonstrates excellent knowledge of RRTS RDFS services in all customer and prospect interactions. Assists with collections. Participates in proactive team efforts to achieve departmental and company goals. Provides leadership to other employees through example and sharing of knowledge/skill. Follows up on potential leads and new opportunities for growth opportunities. Receives very general guidance with respect to overall objectives; work is usually quite independent of others; operates within division or department policy guidelines using independent judgment in achieving assigned objectives Qualifications and Requirements: The qualifications and requirements listed below are representative of the minimum knowledge, skill and/or ability required to perform the essential functions of this position satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions when requested. Education/Experience Skills: Bachelor's degree (BA/BS) from a four-year college or university; or five years or more of sales experience or equivalent combination of education and experience. Language Skills: Very proficient with written and verbal communication. Ability to read, analyze and interpret pricing agreements, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers and members of the business community. Ability to effectively present information to customers, prospects, top management, and public groups. o Communicates internally with all service center departments and Corporate Office and externally with customers, agents, consignees and prospects. Technical Experience: Specific industry or position skills. Excellent sales and negotiating skills. Preferred knowledge of Haz-Mat regulations Basic PC skills including Outlook, Micro Soft Word, Excel, and PowerPoint Managerial Experience: Ability to manage time and work efficiently. Specific Skills: Must possess a current valid driver's license. Relationships and contacts within accounts based in the assigned territory. Know the client base through working experience (track record). · Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram or schedule form. Prioritize and organize tasks. Handle multiple tasks and projects simultaneously. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions when requested. Physical Demands: Daily outside travel to make sales calls in any weather. Light physical activity performing non-strenuous daily activities of an administrative nature. Outside sales people are regularly required to sit, stand, travel to and from a customer's place of business, tour the place of business, work on a personal computer, reach and handle items, work with the fingers, see clearly at 20 feet or more, have depth perception, peripheral vision, adjust focus and talk and hear others in conversations via the phone or in person. Work Environment: The service center is a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level is moderate based on general conversation tones, ringing phones and laser printer operation. Outside travel in all weather is required. Can be subject to occasional wet or humid conditions (non-weather), fumes or airborne particles, extreme cold (non-weather), and outdoor weather conditions when touring prospect or client plants. There may be slippery conditions or other hazardous footing on the service center dock or when making outside sales calls. Overnight travel (up to 50%) by land and/or air required. The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.
08/30/2021
Full time
Purpose: The Director of Enterprise Accounts position focuses on new business growth and current business retention from large, multi-national businesses with multiple shipping locations, centralized decision-making control and large annual transportation spends. Responsibilities include the following. Other duties may be assigned: Develops new business through a variety of prospecting and development techniques, keeping profitability intact with growth. Builds and maintains relationships with customer through regular professional communication & contact (both in-person and via video call), making multiple contacts within the account hierarchy. Collaborates with Operations to understand current customer's needs and resolve any issues or concerns. Develops account pricing requirements and submits for corporate approval. Responds to customer inquiries and concerns in a timely and ethical manner. Demonstrates excellent knowledge of RRTS RDFS services in all customer and prospect interactions. Assists with collections. Participates in proactive team efforts to achieve departmental and company goals. Provides leadership to other employees through example and sharing of knowledge/skill. Follows up on potential leads and new opportunities for growth opportunities. Receives very general guidance with respect to overall objectives; work is usually quite independent of others; operates within division or department policy guidelines using independent judgment in achieving assigned objectives Qualifications and Requirements: The qualifications and requirements listed below are representative of the minimum knowledge, skill and/or ability required to perform the essential functions of this position satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions when requested. Education/Experience Skills: Bachelor's degree (BA/BS) from a four-year college or university; or five years or more of sales experience or equivalent combination of education and experience. Language Skills: Very proficient with written and verbal communication. Ability to read, analyze and interpret pricing agreements, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers and members of the business community. Ability to effectively present information to customers, prospects, top management, and public groups. o Communicates internally with all service center departments and Corporate Office and externally with customers, agents, consignees and prospects. Technical Experience: Specific industry or position skills. Excellent sales and negotiating skills. Preferred knowledge of Haz-Mat regulations Basic PC skills including Outlook, Micro Soft Word, Excel, and PowerPoint Managerial Experience: Ability to manage time and work efficiently. Specific Skills: Must possess a current valid driver's license. Relationships and contacts within accounts based in the assigned territory. Know the client base through working experience (track record). · Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram or schedule form. Prioritize and organize tasks. Handle multiple tasks and projects simultaneously. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions when requested. Physical Demands: Daily outside travel to make sales calls in any weather. Light physical activity performing non-strenuous daily activities of an administrative nature. Outside sales people are regularly required to sit, stand, travel to and from a customer's place of business, tour the place of business, work on a personal computer, reach and handle items, work with the fingers, see clearly at 20 feet or more, have depth perception, peripheral vision, adjust focus and talk and hear others in conversations via the phone or in person. Work Environment: The service center is a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level is moderate based on general conversation tones, ringing phones and laser printer operation. Outside travel in all weather is required. Can be subject to occasional wet or humid conditions (non-weather), fumes or airborne particles, extreme cold (non-weather), and outdoor weather conditions when touring prospect or client plants. There may be slippery conditions or other hazardous footing on the service center dock or when making outside sales calls. Overnight travel (up to 50%) by land and/or air required. The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.
POSITION SUMMARY STATEMENT The Customer Service Representative (CSR) will provide professional and consultative customer support for company website transactions through inbound calls, outbound calls and email correspondence. Utilizing strong communication skills and problem solving skills, the CSR is responsible for answering questions and resolving issues relating to customers' orders/returns and accounts, website content, St. John company information and policies, and other aspects of the customer experience. The ideal candidate is engaging, client centric focused, solution oriented, and committed to providing world class customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES Respond, answer and resolve all customer comments, inquiries and concerns Provide St. John company information in terms of operations, policies, and store locations Assist customer in buying decisions (offer product knowledge, upsells and appropriate wardrobe/ accessory options) Engage with customers in ways that make the experience more personalized to gain trust and build better relationships Partner with warehouse/order fulfillment team for customer and fulfillment related needs Identify and communicate trends and improvements which could help drive SJK.com business Maintain an in-depth knowledge of products and sales techniques, become a product expert Troubleshoot customer problems encountered within the digital self-service experience Works closely with appropriate departments to resolve customer-facing issues Solicits customer feedback to improve service and SJK.com shopping experience Advise company on the most current Ecommerce customer service trends Work with Ecommerce team on related initiatives and activities as needed ADDITIONAL RESPONSIBILITIES: Customer service oriented and solution focused Ability to apply empathy in customer contact situations while adhering to St. John policies Ability to utilize multiple resources and computer platforms simultaneously to assist customers Ability to independently apply strong analytical, problem-solving and decision-making skills Ability to communicate clearly and professionally with customers and coworkers both verbally and in written communication Ability to comprehend and apply a broad knowledge of policies, procedures and systems Strong computer proficiency, including Microsoft Word, Excel, and Outlook. Ability to learn and integrate with new computer applications Demonstrates high level of quality work, attendance and appearance Adheres to all Company Policies & Procedures and Safety Regulations Adheres to local, state, and federal laws Additional responsibilities assigned by supervisor related to your position/department Ability to be flexible and willing to work extended hours and occasional weekends when necessary SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities ORGANIZATIONAL RELATIONSHIPS Interacts with various levels throughout organization including employees and outside vendors MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position. COMPETENCIES: Professional verbal Communication Excellent written Communication Strategic Problem Solving Strong attention to detail Decision Making Interpersonal Skills Multi-tasking Skills Self-Motivated Results Oriented Organization Adaptability Time Management Teamwork Clienteling EDUCATION/EXPERIENCE: Bachelor's Degree is preferred Minimum 1 year retail apparel sales experience; Women's luxury brand a high plus 1-2 years of Ecommerce call center experience strongly preferred Knowledge of order management skills beginning from placement of order to delivery Knowledge in Ecommerce fulfillment (process and shipping) Highly proficient in: Microsoft Office Programs (Outlook, Excel, Word & PowerPoint) Live Chat experience a plus Magento experience preferred UPS software experience a plus Ability to manage multiple programs simultaneously while communicating with clients Additional language capabilities are a plus (e.g., Spanish, Chinese) PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. · Required to lift, move and carry up to 20 pounds · Ability to read, count and write accurately to complete all documentation and reports · Must be able to see, hear and speak in order to communicate with employees and other customers · Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus · Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms
08/29/2021
Full time
POSITION SUMMARY STATEMENT The Customer Service Representative (CSR) will provide professional and consultative customer support for company website transactions through inbound calls, outbound calls and email correspondence. Utilizing strong communication skills and problem solving skills, the CSR is responsible for answering questions and resolving issues relating to customers' orders/returns and accounts, website content, St. John company information and policies, and other aspects of the customer experience. The ideal candidate is engaging, client centric focused, solution oriented, and committed to providing world class customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES Respond, answer and resolve all customer comments, inquiries and concerns Provide St. John company information in terms of operations, policies, and store locations Assist customer in buying decisions (offer product knowledge, upsells and appropriate wardrobe/ accessory options) Engage with customers in ways that make the experience more personalized to gain trust and build better relationships Partner with warehouse/order fulfillment team for customer and fulfillment related needs Identify and communicate trends and improvements which could help drive SJK.com business Maintain an in-depth knowledge of products and sales techniques, become a product expert Troubleshoot customer problems encountered within the digital self-service experience Works closely with appropriate departments to resolve customer-facing issues Solicits customer feedback to improve service and SJK.com shopping experience Advise company on the most current Ecommerce customer service trends Work with Ecommerce team on related initiatives and activities as needed ADDITIONAL RESPONSIBILITIES: Customer service oriented and solution focused Ability to apply empathy in customer contact situations while adhering to St. John policies Ability to utilize multiple resources and computer platforms simultaneously to assist customers Ability to independently apply strong analytical, problem-solving and decision-making skills Ability to communicate clearly and professionally with customers and coworkers both verbally and in written communication Ability to comprehend and apply a broad knowledge of policies, procedures and systems Strong computer proficiency, including Microsoft Word, Excel, and Outlook. Ability to learn and integrate with new computer applications Demonstrates high level of quality work, attendance and appearance Adheres to all Company Policies & Procedures and Safety Regulations Adheres to local, state, and federal laws Additional responsibilities assigned by supervisor related to your position/department Ability to be flexible and willing to work extended hours and occasional weekends when necessary SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities ORGANIZATIONAL RELATIONSHIPS Interacts with various levels throughout organization including employees and outside vendors MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position. COMPETENCIES: Professional verbal Communication Excellent written Communication Strategic Problem Solving Strong attention to detail Decision Making Interpersonal Skills Multi-tasking Skills Self-Motivated Results Oriented Organization Adaptability Time Management Teamwork Clienteling EDUCATION/EXPERIENCE: Bachelor's Degree is preferred Minimum 1 year retail apparel sales experience; Women's luxury brand a high plus 1-2 years of Ecommerce call center experience strongly preferred Knowledge of order management skills beginning from placement of order to delivery Knowledge in Ecommerce fulfillment (process and shipping) Highly proficient in: Microsoft Office Programs (Outlook, Excel, Word & PowerPoint) Live Chat experience a plus Magento experience preferred UPS software experience a plus Ability to manage multiple programs simultaneously while communicating with clients Additional language capabilities are a plus (e.g., Spanish, Chinese) PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. · Required to lift, move and carry up to 20 pounds · Ability to read, count and write accurately to complete all documentation and reports · Must be able to see, hear and speak in order to communicate with employees and other customers · Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus · Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in Des Moines, Iowa. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $45,000, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/24/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in Des Moines, Iowa. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $45,000, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/23/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/23/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/23/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/23/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/23/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/23/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/23/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
