3 jobs found

Client Service II Representative: Device Maintenance (2nd shift) US-NY-New York Job ID: 33080 Type: Full-Time # of Openings: 1 Category: Field Service NY - NY-NYC Health-MS About the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements. - Responsible for communicating and training team in changes to workflow or procedure. - Oversees and manages daily and monthly records on service activity. - Effectively communicates with the client and staff. - Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Device Maintenance: -Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location. -Follows daily, established maintenance processes and procedures. -Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper. -Evaluates equipment issues and notifies service department if unable to resolve. -Delivers paper. -Assists end-users in basic functionality of equipment. -Records meter reads. -Maintains service activity reports. -Monitors supplies and restocks inventory. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated rate for this role : $17.20 - $23.37 hourly This position will support our customer at site locations in Bronx, NY. - HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. - Good computer skills/technical knowledge. - Prior experience in a customer service environment. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. - Ability to multitask and prioritize in order to meet deadlines. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at Posting Tags PI6-

Position Title: OS Administrator III (Operating Systems Administration) Work Location: Ft. Irwin, CA Responsibilities The candidate will work within a cohesive team environment and is responsible for effective provisioning, installation/configuration, operation, and maintenance of operating systems software. Duties include: administer the OS in virtual or physical production platforms and current applications, hardware devices, database and specialized software integration. The Contractor shall ensure that servers meet mission critical and disaster recovery requirements by following the NEC Standard Operating Procedures (SOP) and perform systems administration (SA) tasks on a variety of current NETCOM supported OS including Windows Server and Linux. The Contractor shall perform, system administration tasks including security updates, OS fixes and patches, and Information Assurance Vulnerability Alerts (IAVAs) compliance, by following the NEC SOP, and identifying and mitigating security vulnerabilities and risks. Essential Duties and Responsibilities (Not listed in order of importance; other duties may be assigned): Develop processing logic and sequence keeping in mind such aspects as hardware, programs, data, procedures, system relations, and ITILv3 best practices; monitor storage allocation; analyze system failures and accomplish corrective procedures; review database performance and application statistics on all systems daily; and initiate corrective action to recover/restore data and return system back to normal operations. Analyze user ad hoc, complex query procedures, special projects and reports and recommend changes as necessary. Modify the storage structure and mapping between databases; provide recommendations for improvement of the storage and mapping of databases; and develop resources for the development and updating of all data code sets used by database management systems, to include item tables, master items lists, and procedure/documentation building. Provides testing, engineering, and migration functions for NOS, Applications, and NEC Supported critical services such as Hyper-V, File Services, DHCP (Dynamic Host Configuration Protocol), Print Services, Internet Information Services, Apache, OCSP (Online Certificate Status Protocol), NetBackup, Microsoft SQL, ArcGIS and customer business applications. Report to Chain of Command any encountered problems or reoccurring issues that impact the NEC provided services affecting more than one user, organization, building, and/or site. Service provider will be responsible initiate, update, and close out associated CCIR's, HAZCON's, and ASI's which relate to services provided and supported by them and Systems Administrators. Perform systems administration (SA) tasks on a variety of Operating Systems including: Windows Server, Linux. Tasks include: security updates, OS fixes and patches, IAVA compliance, CONOP documentation, and identify and mitigate security vulnerabilities and risks associated with Windows Server, Linux. Service provider shall provide continuous coverage of data center services between 0 hours Monday through Friday, excluding identified Federal holidays, to include escorting personnel. Other duties as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education / Experience / Certifications: Bachelor's Degree in Computer Science, Information Technology, or related work experience (relevant experience - field preferred - and education may be considered in lieu of a degree) 7+ years of experience performing systems administration functions Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M Server + or MS certification Knowledge: A solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programming, the design of consistent network-wide filesystem layouts. Ability to write scripts in some administrative language (Tk, Perl, VBScript, a shell). Ability to do minimal debugging and modification of C programs. Familiarity with Security Technical Implementation Guides (STIG) and system security processes. Understanding of the DoD Information Assurance Certification and Accreditation Process (DIACAP) a plus. Experience working in CMMI Level 3 (or higher) environments is a plus. Physical Requirements Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weigh up to thirty (30) pounds as necessary. Must have valid driver's license Clean driving record Occasional use of company vehicle while on work site Security Clearance: Position may require a DoD security clearance Kai Honua LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs. Kai Honua LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

US-NY-New York Canon Solutions America, Inc. Requisition ID: 25474 Category: Facilities Position Type: Full-Time Overview Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner. Responsibilities Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements. - Responsible for communicating and training team in changes to workflow or procedure. - Oversees and manages daily and monthly records on service activity. - Effectively communicates with the client and staff. - Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity. - Participates in the development, preparation and presentation of formal reporting requirements to the client. - Point of escalation onsite to address and remediate client concerns. - Responsible for maintaining site procedure guide documenting workflow processes and procedures. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Device Maintenance: -Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location. -Follows daily, established maintenance processes and procedures. -Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper. -Evaluates equipment issues and notifies service department if unable to resolve. -Delivers paper. -Assists end-users in basic functionality of equipment. Records meter reads. -Maintains service activity reports. -Monitors supplies and restocks inventory. Qualifications Typically requires general and/or vocational training plus 2 to 4 years of related experience. - Prior experience in a customer service environment. - Good computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. Company Overview About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #PM20: #LIDNP PI