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Summary Summary The Lead Support Tech is responsible for assuring that the needs of the laboratory's customers are met. The Lead coordinates the daily workflow and oversees the routine processes in their area of responsibility. The Lead assures quality results by overseeing quality control and process improvement. The Lead develops the daily work schedule, assigning coworkers appropriately to meet the needs of the laboratory, and monitors the activities of coworkers, providing input into performance evaluations, developing training schedules and providing training that will improve co-workers skills and performance levels. The Lead routinely fills a bench assignment in their area of responsibility. The Lead is responsible for accurate specimen collection, order entry, and specimen processing adhering to performance and quality standards. The Lead is responsible for instrument maintenance. The lead is responsible for keeping the laboratory in continuous readiness for inspection. The Lead is responsible for the consequences of his/her own decisions. Depending on their area/location of responsibility, the Lead works with the Lab management team and the Lab Marketing/Client Support staff to coordinate laboratory services for clients, customers, and/or nursing units. Education Must be a high school graduate or the equivalent with a GED. Must have successfully completed Parkview Health Lab Support Services and Lab Assistant courses. Licensure/Certification National certification in some type of laboratory science, such as phlebotomy or medical laboratory assistant is preferred but not required. Experience Must have a minimum of three years of experience in a medical laboratory setting. Other Qualifications Must have visual acuity and color discrimination. Must be able to lift 40 pounds. Must have good verbal and written communication skills.

Description Summary: This Job meets the minimum CLIA qualifications of a Laboratory General Supervisor, and under the direction of the Laboratory Director and/or Laboratory Manager, coordinates and manages the day-to-day operations of their specific section(s) and shift(s). The Laboratory Supervisor serves in an administrative role with direct reports, and functions in an exempt pay status. In conjunction with the Laboratory Director and/or Laboratory Manager, this Job develops and implements new procedures, instrumentation, quality control, and reagent use. This Job is also responsible for the development and maintenance of policies and procedures that meet the standards of regulatory agencies and implement service quality improvements. The Laboratory Supervisor ensures all personnel are held accountable through ongoing personnel performance reviews and assists in the orientation and development of personnel competencies for their section(s). CHRISTUS Santa Rosa Hospital - San Marcos, which originated in 1923 as Hays County Soldiers, Sailors and Marines Memorial Hospital, opened at its current Wonder World Drive location in 1983. Our staff of more than 700 Associates works with more than 300 active and consulting physicians to provide quality services to patients and their families. For more than 20 consecutive years, we have been named The Best Hospital in Hays County in the annual "Best of Hays" publication released by the San Marcos Daily Record. In addition to interventional cardiac services, CHRISTUS Santa Rosa Hospital - San Marcos is a Certified Chest Pain Center and an accredited Primary Stroke Center. We lead the region in da Vinci robotic-assisted surgery and offers a variety of specialty care services including medical imaging, rehabilitation, hospice, women's services and more. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Is responsible for providing day-to-day supervision of high, moderate, and waived complexity test performance by laboratory testing personnel. Must be accessible to address technical problems via on-site, telephone, or electronic consultation with testing personnel at any time that testing is performed in accordance with policies and procedures established by the laboratory Medical Director. Ensures compliance with all policies, procedures, and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities such as CLIA, TJC, CAP, AABB, etc. Plans, organizes and coordinates the work activities of assigned section(s) and shift(s). Keeps accurate attendance records on all associates; maintains time and attendance records for the department. Assists the Director/Manager in maintaining the Laboratory budget to include monthly analysis and variance reporting on expense detail. Assists the Director/Manager in associate performance conversations that drive merit increases. Develops, implements, and maintains current procedural manuals of all tests performed in the section(s) assigned and updates and reviews manuals biennially or more often as necessary. Enforces all safety policies and procedures. Researches, evaluates and implements new and improved procedures, methodologies, instrumentation, and techniques as assigned by the Director/Manager, or Supervisor. Implements an appropriate section and/or shift-specific Quality Control Program and maintains all applicable Quality Control and Functional Verification records. Is responsible for monitoring test analyses and specimen examinations to ensure that acceptable levels of analytic performance are maintained. Reviews the work done by technologists/technicians working in the section(s) or shift(s) assigned to ensure a minimum of errors and corrective action in the interest of good patient care. Refers clinical problems to the laboratory director, manager, or supervisor as appropriate. Assures that all remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications. Ensures that patient test results are not reported until all corrective actions have been taken and the test system is properly functioning. Operates, maintains, and troubleshoots all equipment in assigned section(s) to keep in good working order; makes minor repairs and adjustments when necessary; initiates and follows through with Biomedical Engineering/equipment manufacturer for safety checks and repairs; schedules preventive maintenance within the section with Biomedical Engineering, equipment manufacturer, or an outside contractor. Prepares and submits routine or special administrative and technical reports by due dates as required, requested, or delegated. Orders and maintains inventories for all necessary supplies and reagents in assigned section(s) to always have an adequate amount on hand. Trains new technologists and technicians in the assigned section(s) procedures and policies and provides subsequent training in all new or revised procedures and techniques for assigned shift(s) or provides remedial training as necessary. Responsible for maintaining orientation records on new associates. Assists the Director/Manager in designing, implementing, collecting, and analyzing data, and reporting all phases of a comprehensive performance improvement program that involves laboratory personnel in Performance Improvement activities. Prepares and conducts in-service education either formally or informally for assigned section(s) and shift(s). Provides input on personnel for hire, fire, transfer, interview, disciplinary probation, etc; counsels and documents technical deficiencies. Performs skills review and competency assessments and maintains appropriate documentation on all technical personnel as delegated by the Laboratory Manager/Director. Oversees and enforces expectations of personnel in assigned section(s). Participates in proficiency testing surveys; reviews and evaluates results and maintains copies of survey records in section(s). Coordinates and attends meetings as required to discuss changes and developments regarding policies, equipment, procedures, staffing, etc. Utilizes and has a thorough working knowledge of the Laboratory Information System and applications thereof. Demonstrates competence to perform assigned patient care responsibilities in a manner that meets the population-specific and developmental needs of patients served by the department. Appropriately adapt assigned patient assessment, treatment, and/or care methods to accommodate the unique physical, psychosocial, cultural, age-specific, and other developmental needs of each patient served. Processes patient specimens, including collection, handling, and distribution always cognizant of minimal pediatric specimen volumes (when required). Performs all routine and complicated laboratory procedures in the primary section which assigns age (Pedi) or sex-specific values. Provides notification and documentation of critical laboratory values obtained. Calculates, enters, and/or verifies results of laboratory procedures. Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary for the performance of assigned job duties. Keeps abreast of Medical Technology, by reading Journals, texts, and technical bulletins; attends workshops and seminars; becomes active in local professional associations. Demonstrates adherence to the CORE values of CHRISTUS Health. Performs other duties as assigned. Job Requirements: Education/Skills Bachelor's degree or equivalent education in chemical, physical, biological, clinical laboratory science, or medical technology from a regionally accredited college/university or equivalent years of experience required. Experience 5 years of experience as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Scientist, or Medical Laboratory Technician required. 5 years of full-time primary experience in the specific section of responsibility required. Licenses, Registrations, or Certifications Active certification or certification eligibility for MT (ASCP), CLS (ASCP), MLS (ASCP), MT (AMT), CLS (NCA/ASCP), or MT (AAB) required. Work Schedule: 5 Days - 8 Hours Work Type: Full Time