Christus Health
Irving, Texas
Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or CertificationsAssociated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: TBD Work Type: Full Time
Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or CertificationsAssociated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: TBD Work Type: Full Time
Apex Systems
Austin, Texas
Please no C2C 3 Month Contract To Hire Location: Austin, TX If this role is applicable to you and you're interested in learning more about the role please email with your updated WORD resume. Thank you! L3 App Support Analyst Team Overview: Supply Chain & Merchandising - Level 3 team is responsible for providing advanced technical research and production support for the Supply Chain & Merchandising portfolio of the Global IT organization. These business-critical applications are used daily. Currently, the portfolio of applications supported by the L3 team number over 25+, both legacy & new, and built on various technology stacks from OO technologies & relational databases through newer Cloud infrastructure. The responsibilities of the team include advanced trouble-shooting, service & data restoration, defects creation & management, data research, enhancing monitoring and alerting capabilities, continuous improvements to processes, and targeted performance enhancements to jobs for operationally critical applications. Role Responsibilities: The responsibilities of the App Support Analyst role are to keep the lights on for Supply Chain & Merchandising applications in production (30%), research, document, and create defects to correct root causes of incidents and alerts (40%), participate in and provide assistance on projects requiring Level 3 research and operational support (15%), and continuously improve upon existing design, processes, monitoring, and related tools for SC&M applications (15%). Role Requirements: The analyst is expected to: become proficient on the SC&M portfolio of applications in a short period of time through self-study, use of limited existing documentation, application trials, interviews of peers & application partners. The Technical Analyst is expected to become knowledgeable of business processes, application design & behavior, underlying infrastructure & architecture, upstream/downstream flows, business operations, business impacts, priorities and criticalities of the portfolio; participate in Primary & Secondary weekly on-call rotations that include evenings & weekends; trouble-shoot incoming & escalated tickets and machine alerts, individually and with peers, leveraging all available info/resources to arrive at solutions for expedient service & data restoration. Interface with peer Tech teams, Business Teams, Stores, Vendor Partners, and Third-Party Partners for investigations & outage/workaround communications. create & document workarounds & KBAs to knowledge share recurring service & data restoration activities with peers & partner teams; arrive at root cause of outages; track & document incident investigations, create defects as necessary in a timely fashion with relevant technical documentation and manage these through its entire lifecycle, including post-release assessment in production; participate in continuously improving the SC&M space by analyzing outage trends & delivering new work items for operationally meaningful enhancement requests to the Product & Dev teams; actively participate in service transition intake of newly built applications in the SC&M portfolio for Level 3 support; work in a Scrumban environment - participate in daily stand-ups & other ceremonies; manage & prioritize work by self and/or team Experience & Educational background preferences: Degree/Certification in Software sciences, Information Technology, Computer sciences or a closely related field Around 3 - 5 years' experience in Production Support or ITSM Non-Technical Skills: Strong communication skills, leading with good listening to understand the situation at hand from various sources (Users/Business/Tech partners) and effective written & spoken skills to explain a situation as clearly and briefly as possible under pressure via email/phone/in-person to peers, leadership & audience external to team (Stores, Business Partners, Vendors, etc.) Critical thinking to seek out and bring together various data points to converge on a resolution on issues quickly Ability to work in a fast-paced environment with competing priorities and demands on deadlines and resources. Ability to work closely with remote team members and multiple actors ( such as BAs, Developers, Production support, Managers, Stores etc. ). Follow-through on tasks and activities. Ability to exhibit and maintain professional maturity in interpersonal interactions with peers and Business Partners under stressful production outage situations Isn't afraid to ask questions and/or give opinions/suggestions. Friendly/Approachable quick learner who takes initiative. Sense of humor is a plus Technical Skills: AREA Preferred Years of experience Expected Proficiency Level Object-oriented language (.NET/C#/VB/ASP.NET, Java or similar) with OO analysis & design skills and use of Integrated Development Environment Tools (RAD or Eclipse IDE, Visual Studio/TFS Online or similar IDE) 4 Advanced SQL Skills - Oracle /SQL Server etc. 4 Advanced Job Scheduling Tools (Server processes and scheduled task management) - Tidal, ESP (Event Stream processing), or similar tools 3 Advanced Defect tracking tools - ServiceNOW, HP Mercury, Bugzilla, Azure, QTest or similar 3 Advanced Agile work/development environment (Scrum/Kanban/Scrumban etc.) 3 Advanced High volume data analytical tools - Splunk, DataDog or similar 2 Intermediate Configuration management tool - GitHub, CVS, TFS, VisualStudio 2 Intermediate LINUX/UNIX - RedHat Linux, etc (Finding & manipulating text files, understanding process listings, how to manage processes, disk space evaluation etc.). 2 Intermediate Web servers - WebSphere, Weblogic, Tomcat, or similar 2 Intermediate Windows servers & use of Windows IIS management 2 Intermediate Web Services / SOAP or similar 2 Intermediate File transfer tool - winSCP/FileZilla or similar 2 Intermediate Powershell scripting Around 1 Beginner AWS/Cloud technologies Around 1 Beginner UML/Visio or similar diagramming/design rendering tool Around 1 Beginner Javascript (Interplay between JavaScript & jsp & Struts. Know syntax and why it is used etc.) Around 1 Beginner Perl Around 1 Beginner Ant Scripts, Jenkins or similar build utility Around 1 Beginner EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice
Please no C2C 3 Month Contract To Hire Location: Austin, TX If this role is applicable to you and you're interested in learning more about the role please email with your updated WORD resume. Thank you! L3 App Support Analyst Team Overview: Supply Chain & Merchandising - Level 3 team is responsible for providing advanced technical research and production support for the Supply Chain & Merchandising portfolio of the Global IT organization. These business-critical applications are used daily. Currently, the portfolio of applications supported by the L3 team number over 25+, both legacy & new, and built on various technology stacks from OO technologies & relational databases through newer Cloud infrastructure. The responsibilities of the team include advanced trouble-shooting, service & data restoration, defects creation & management, data research, enhancing monitoring and alerting capabilities, continuous improvements to processes, and targeted performance enhancements to jobs for operationally critical applications. Role Responsibilities: The responsibilities of the App Support Analyst role are to keep the lights on for Supply Chain & Merchandising applications in production (30%), research, document, and create defects to correct root causes of incidents and alerts (40%), participate in and provide assistance on projects requiring Level 3 research and operational support (15%), and continuously improve upon existing design, processes, monitoring, and related tools for SC&M applications (15%). Role Requirements: The analyst is expected to: become proficient on the SC&M portfolio of applications in a short period of time through self-study, use of limited existing documentation, application trials, interviews of peers & application partners. The Technical Analyst is expected to become knowledgeable of business processes, application design & behavior, underlying infrastructure & architecture, upstream/downstream flows, business operations, business impacts, priorities and criticalities of the portfolio; participate in Primary & Secondary weekly on-call rotations that include evenings & weekends; trouble-shoot incoming & escalated tickets and machine alerts, individually and with peers, leveraging all available info/resources to arrive at solutions for expedient service & data restoration. Interface with peer Tech teams, Business Teams, Stores, Vendor Partners, and Third-Party Partners for investigations & outage/workaround communications. create & document workarounds & KBAs to knowledge share recurring service & data restoration activities with peers & partner teams; arrive at root cause of outages; track & document incident investigations, create defects as necessary in a timely fashion with relevant technical documentation and manage these through its entire lifecycle, including post-release assessment in production; participate in continuously improving the SC&M space by analyzing outage trends & delivering new work items for operationally meaningful enhancement requests to the Product & Dev teams; actively participate in service transition intake of newly built applications in the SC&M portfolio for Level 3 support; work in a Scrumban environment - participate in daily stand-ups & other ceremonies; manage & prioritize work by self and/or team Experience & Educational background preferences: Degree/Certification in Software sciences, Information Technology, Computer sciences or a closely related field Around 3 - 5 years' experience in Production Support or ITSM Non-Technical Skills: Strong communication skills, leading with good listening to understand the situation at hand from various sources (Users/Business/Tech partners) and effective written & spoken skills to explain a situation as clearly and briefly as possible under pressure via email/phone/in-person to peers, leadership & audience external to team (Stores, Business Partners, Vendors, etc.) Critical thinking to seek out and bring together various data points to converge on a resolution on issues quickly Ability to work in a fast-paced environment with competing priorities and demands on deadlines and resources. Ability to work closely with remote team members and multiple actors ( such as BAs, Developers, Production support, Managers, Stores etc. ). Follow-through on tasks and activities. Ability to exhibit and maintain professional maturity in interpersonal interactions with peers and Business Partners under stressful production outage situations Isn't afraid to ask questions and/or give opinions/suggestions. Friendly/Approachable quick learner who takes initiative. Sense of humor is a plus Technical Skills: AREA Preferred Years of experience Expected Proficiency Level Object-oriented language (.NET/C#/VB/ASP.NET, Java or similar) with OO analysis & design skills and use of Integrated Development Environment Tools (RAD or Eclipse IDE, Visual Studio/TFS Online or similar IDE) 4 Advanced SQL Skills - Oracle /SQL Server etc. 4 Advanced Job Scheduling Tools (Server processes and scheduled task management) - Tidal, ESP (Event Stream processing), or similar tools 3 Advanced Defect tracking tools - ServiceNOW, HP Mercury, Bugzilla, Azure, QTest or similar 3 Advanced Agile work/development environment (Scrum/Kanban/Scrumban etc.) 3 Advanced High volume data analytical tools - Splunk, DataDog or similar 2 Intermediate Configuration management tool - GitHub, CVS, TFS, VisualStudio 2 Intermediate LINUX/UNIX - RedHat Linux, etc (Finding & manipulating text files, understanding process listings, how to manage processes, disk space evaluation etc.). 2 Intermediate Web servers - WebSphere, Weblogic, Tomcat, or similar 2 Intermediate Windows servers & use of Windows IIS management 2 Intermediate Web Services / SOAP or similar 2 Intermediate File transfer tool - winSCP/FileZilla or similar 2 Intermediate Powershell scripting Around 1 Beginner AWS/Cloud technologies Around 1 Beginner UML/Visio or similar diagramming/design rendering tool Around 1 Beginner Javascript (Interplay between JavaScript & jsp & Struts. Know syntax and why it is used etc.) Around 1 Beginner Perl Around 1 Beginner Ant Scripts, Jenkins or similar build utility Around 1 Beginner EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice
