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Branch Manager Medical Equipment Operations
Confidential Midvale, Utah
01/28/2021
Full time
We are seeking a dedicated Branch Manager. In this position you will be responsible for the day-to-day management of company operations. This person will exercise management principles to ensure profitability, control assets, and communicate company philosophy and objectives to the staff and community. Accountable for the financial and operational performance of the location Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs Assures competencies are completed prior to staff doing tasks independently where required per policy Assures monthly update of Active Referral Account reports and semi-annual update of market analysis reports Available for on-call assignments as needed Manages billing: ensures that all required documentation including, but not limited to Certificates of Medical Necessity, and Assignment of Benefits required for reimbursement are procured in a timely and efficient manner Communicates company policies and announcements on a timely basis to location employees Develops a customer service team including, but not limited to customer service representatives, patient service technicians, respiratory clinicians, and other staff whose goal is to enhance customer service Develops and maintains working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations Ensures that all employees are building relationships with patients and referral sources Fulfill duties and responsibilities of other location personnel during their scheduled and unscheduled time off Interviews and hires staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates Keeps supervisors abreast of important location issues or concerns Maintains a high level of satisfaction with patients, referral sources, and location employees Maintains a professional and clean working environment Maintains and updates all manuals necessary for company operations and establishes processes to evaluate location's compliance with applicable policies and procedures Makes sure all employees adhere to the guidelines established Makes sure location personnel receives and completes necessary training to perform assigned duties Manages inventory to ensure levels are met and company assets are monitored and controlled Monitors and acts on the company's growth plan in order to achieve or exceed the location's budgeted goals Runs morning meetings systematically and reviews action items from meetings on a regular basis Takes appropriate action to ensure that the location complies with applicable laws and regulations Works with clinical staff to develop and maintain clinical programs (e.g. Gold Care program) Works with sales representatives to develop and maintain key referral sources Performs other duties as may be required or assigned Supervisory Responsibilities The Branch Manager may supervise the following positions - Customer Service, Representative, warehouse personnel, Patient Service Technician (PST), PST-CDL, Respiratory Clinician, Clinical Specialist, Sales Representative Other location specific operations personnel Job Requirements: Employment is contingent on Background investigation (company-wide) Drug screen (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Education and/or Experience Bachelor's Degree in business or related degree; or equivalent combination of education and experience in DME/HME, home health industry or business One to three years' of supervisory experience and experience in the home health industry FL applicants must have two years' experience in business management or a college degree in business or a healthcare related field NC applicants must have a Bachelor's degree in health science, business administration or a related field and has at least one or more years' of documented supervisory or management experience in home care or related health programs WY applicants must have a minimum of two years' of full-time managerial or supervisory experience in a pharmacy or wholesale distributor Skills, Knowledge and Abilities Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner Helpful, knowledgeable and polite while maintaining a positive attitude Interpret a variety of instructions in a variety of communication mediums Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) Knowledge of insurance policies and requirements Knowledge of medical billing practices and of billing reimbursement Maintain confidentiality and practice discretion and caution when handling sensitive information Mechanical aptitude with ability to learn Multi-task along with attention to detail Self-motivation, organized, plan and delegate, time-management and deductive problem solving skills Strong leadership abilities Understanding of accounting and business management Work independently and as part of a team Physical Demands Requires sitting, walking, standing, talking or listening Requires close vision to small print on computer and or paperwork At times May be required to use a personal vehicle for business activities with reimbursement according to Requires contact with patients and equipment with potential exposure to contagious pathogens Requires driving a company vehicle for the majority of the workday Requires lifting and transporting of patient equipment and or move full & empty cylinders Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address Some travel via automobile required to patient's homes, referral sources and meetings Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc. Office equipment; fax machine, copier, printer, phone and computer Understanding use of all applicable home medical equipment and supplies Work Environment Office warehouse and field environment Travel via automobile Benefits 401k savings plan Medical, Dental and Vision Life Insurance and Disability Generous Paid Time Off {Paid Time-Off (PTO), Floating Holidays (FHL) and Holidays} Bonus and Incentive Opportunities (Non-Exempt and Exempt) Referral Bonus, Employee Discounts and Recognition Programs (internal money to spend at our company on-line store) Career Path, Advancement and Management Opportunities Internet Wi-Fi reimbursement (when applicable for the position) Cell Phone reimbursement (when applicable for the position) Mileage reimbursement (when applicable for the position) Work from home (when applicable for the position) Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. DRUG FREE WORKPLACE
Branch Manager Medical Equipment Operations
Confidential Orem, Utah
01/28/2021
Full time
We are seeking a dedicated Branch Manager. In this position you will be responsible for the day-to-day management of company operations. This person will exercise management principles to ensure profitability, control assets, and communicate company philosophy and objectives to the staff and community. Accountable for the financial and operational performance of the location Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs Assures competencies are completed prior to staff doing tasks independently where required per policy Assures monthly update of Active Referral Account reports and semi-annual update of market analysis reports Available for on-call assignments as needed Manages billing: ensures that all required documentation including, but not limited to Certificates of Medical Necessity, and Assignment of Benefits required for reimbursement are procured in a timely and efficient manner Communicates company policies and announcements on a timely basis to location employees Develops a customer service team including, but not limited to customer service representatives, patient service technicians, respiratory clinicians, and other staff whose goal is to enhance customer service Develops and maintains working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations Ensures that all employees are building relationships with patients and referral sources Fulfill duties and responsibilities of other location personnel during their scheduled and unscheduled time off Interviews and hires staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates Keeps supervisors abreast of important location issues or concerns Maintains a high level of satisfaction with patients, referral sources, and location employees Maintains a professional and clean working environment Maintains and updates all manuals necessary for company operations and establishes processes to evaluate location's compliance with applicable policies and procedures Makes sure all employees adhere to the guidelines established Makes sure location personnel receives and completes necessary training to perform assigned duties Manages inventory to ensure levels are met and company assets are monitored and controlled Monitors and acts on the company's growth plan in order to achieve or exceed the location's budgeted goals Runs morning meetings systematically and reviews action items from meetings on a regular basis Takes appropriate action to ensure that the location complies with applicable laws and regulations Works with clinical staff to develop and maintain clinical programs (e.g. Gold Care program) Works with sales representatives to develop and maintain key referral sources Performs other duties as may be required or assigned Supervisory Responsibilities The Branch Manager may supervise the following positions - Customer Service, Representative, warehouse personnel, Patient Service Technician (PST), PST-CDL, Respiratory Clinician, Clinical Specialist, Sales Representative Other location specific operations personnel Job Requirements: Employment is contingent on Background investigation (company-wide) Drug screen (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Education and/or Experience Bachelor's Degree in business or related degree; or equivalent combination of education and experience in DME/HME, home health industry or business One to three years' of supervisory experience and experience in the home health industry FL applicants must have two years' experience in business management or a college degree in business or a healthcare related field NC applicants must have a Bachelor's degree in health science, business administration or a related field and has at least one or more years' of documented supervisory or management experience in home care or related health programs WY applicants must have a minimum of two years' of full-time managerial or supervisory experience in a pharmacy or wholesale distributor Skills, Knowledge and Abilities Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner Helpful, knowledgeable and polite while maintaining a positive attitude Interpret a variety of instructions in a variety of communication mediums Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) Knowledge of insurance policies and requirements Knowledge of medical billing practices and of billing reimbursement Maintain confidentiality and practice discretion and caution when handling sensitive information Mechanical aptitude with ability to learn Multi-task along with attention to detail Self-motivation, organized, plan and delegate, time-management and deductive problem solving skills Strong leadership abilities Understanding of accounting and business management Work independently and as part of a team Physical Demands Requires sitting, walking, standing, talking or listening Requires close vision to small print on computer and or paperwork At times May be required to use a personal vehicle for business activities with reimbursement according to Requires contact with patients and equipment with potential exposure to contagious pathogens Requires driving a company vehicle for the majority of the workday Requires lifting and transporting of patient equipment and or move full & empty cylinders Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address Some travel via automobile required to patient's homes, referral sources and meetings Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc. Office equipment; fax machine, copier, printer, phone and computer Understanding use of all applicable home medical equipment and supplies Work Environment Office warehouse and field environment Travel via automobile Benefits 401k savings plan Medical, Dental and Vision Life Insurance and Disability Generous Paid Time Off {Paid Time-Off (PTO), Floating Holidays (FHL) and Holidays} Bonus and Incentive Opportunities (Non-Exempt and Exempt) Referral Bonus, Employee Discounts and Recognition Programs (internal money to spend at our company on-line store) Career Path, Advancement and Management Opportunities Internet Wi-Fi reimbursement (when applicable for the position) Cell Phone reimbursement (when applicable for the position) Mileage reimbursement (when applicable for the position) Work from home (when applicable for the position) Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. DRUG FREE WORKPLACE
Customer Service & Driver of Medical Equipment
Confidential Durango, Colorado
01/16/2021
Full time
Summary We are seeking a dedicated Customer Service & Driver of Medical Equipment to join our team! In this position you will be responsible as needed for the delivery, set up and maintenance of medical equipment, oxygen and supplies. As well as the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources. Essential Duties and Responsibilities Available for on-call assignments as needed Assemblies charts and processes paperwork, including preparation of files for the Billing Department and completes batch reports for UPS deliveries Assists with updating respiratory grid Builds relationships with locations, patients and referral sources Clears previous day's route and checks all paperwork for accuracy and completeness Collects co‐pays and deductible amounts Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc. Complies with all applicable company policies and procedures to meet JCAHO and company standards Conducts insurance verification and eligibility for services/products Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns Coordinates, collects and inputs all patient information and new patient set-ups Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulations Delivers, sets up and maintains equipment at the delivery address using company vehicle Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, products and services offered by the company, and FDA/DOT, JCAHO and all applicable governmental guidelines and regulations Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations Educates the patient and/or caregiver on the safe use and maintenance of the delivered items Maintains assigned company vehicle in a clean and safe working condition Maintains referral log Manages all aspects of intake; data entry, answering the phone, outbound calling, receiving faxes, maintaining referral source information and log and data input into IMBS Monitors office supplies Observes additional needs that the patient may have and reports to management during morning meeting Prepares and completes CMNs/SOPs for Sales Reps and documents on tracking log Prepares deposit for location on a weekly basis Prepares tickets for daily routes and coordinates timely fulfillment of products and services ordered Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing Provides service for walk-in patients and walk-in equipment requests Provides technical assistance to customers as required Reports equipment hazards and/or product incidents as required Verifies Medicare, Medicaid, and private insurance coverage information Works extensively with e‐Intake proprietary system; maintains accuracy and quality control throughout initial patient contact and data input Works with location personnel to coordinate deliveries Performs other duties as assigned Supervisory Responsibilities None Job Requirements: Employment is contingent on Background investigation (company-wide) Drug screen (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Education and/or Experience High school diploma or GED equivalent One to three years of related prior work experience in a team-oriented environment, customer service and deliveries Experience in medical field and administrative record management Strong customer service background Skills, Knowledge and Abilities Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner Helpful, knowledgeable and polite while maintaining a positive attitude Interpret a variety of instructions in a variety of communication mediums Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) Knowledge of insurance policies and requirements Knowledge of medical billing practices and of billing reimbursement Maintain confidentiality and practice discretion and caution when handling sensitive information Mapping skills including ability to plan time-saving delivery routes Mechanical aptitude with ability to learn Medical terminology Multi-task along with attention to detail Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division Self-motivation, organized, time-management and deductive problem solving skills Work independently and as part of a team Physical Demands Available for on-call assignments as needed Requires close vision to small print on computer and or paperwork Requires contact with patients and equipment with potential exposure to contagious pathogens Requires driving a company vehicle for the majority of the workday Requires lifting and transporting of patient equipment and or move full & empty cylinders Requires sitting, walking, standing, talking or listening Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc. Office equipment; fax machine, copier, printer, phone and computer Work Environment Office environment Company Offers Career Path and Management Opportunities Bonus Employee Discounts, Referral Bonus, Recognition Program and Employee Service Program Cell Phone reimbursement (when applicable for the position) Mileage reimbursement (when applicable for the position) Benefits 401k savings plan Medical, Dental and Vision Life Insurance and Disability Generous Paid Time Off {Paid Time-Off (PTO), Floating Holidays (FHL) and Holidays} Bonus and Incentive Opportunities (Non-Exempt and Exempt) Referral Bonus, Employee Discounts and Recognition Programs (internal money to spend at our company on-line store) Career Path, Advancement and Management Opportunities Internet Wi-Fi reimbursement (when applicable for the position) Cell Phone reimbursement (when applicable for the position) Mileage reimbursement (when applicable for the position) Work from home (when applicable for the position) Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities
Branch Manager of Medical Equipment Operations
Confidential Fort Wayne, Indiana
01/15/2021
Full time
We are seeking a dedicated Branch Manager. In this position you will be responsible for the day-to-day management of company operations. This person will exercise management principles to ensure profitability, control assets, and communicate company philosophy and objectives to the staff and community. Accountable for the financial and operational performance of the location Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs Assures competencies are completed prior to staff doing tasks independently where required per policy Assures monthly update of Active Referral Account reports and semi-annual update of market analysis reports Available for on-call assignments as needed Manages billing: ensures that all required documentation including, but not limited to Certificates of Medical Necessity, and Assignment of Benefits required for reimbursement are procured in a timely and efficient manner Communicates company policies and announcements on a timely basis to location employees Develops a customer service team including, but not limited to customer service representatives, patient service technicians, respiratory clinicians, and other staff whose goal is to enhance customer service Develops and maintains working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations Ensures that all employees are building relationships with patients and referral sources Fulfill duties and responsibilities of other location personnel during their scheduled and unscheduled time off Interviews and hires staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates Keeps supervisors abreast of important location issues or concerns Maintains a high level of satisfaction with patients, referral sources, and location employees Maintains a professional and clean working environment Maintains and updates all manuals necessary for company operations and establishes processes to evaluate location's compliance with applicable policies and procedures Makes sure all employees adhere to the guidelines established Makes sure location personnel receives and completes necessary training to perform assigned duties Manages inventory to ensure levels are met and company assets are monitored and controlled Monitors and acts on the company's growth plan in order to achieve or exceed the location's budgeted goals Runs morning meetings systematically and reviews action items from meetings on a regular basis Takes appropriate action to ensure that the location complies with applicable laws and regulations Works with clinical staff to develop and maintain clinical programs (e.g. Gold Care program) Works with sales representatives to develop and maintain key referral sources Performs other duties as may be required or assigned Supervisory Responsibilities The Branch Manager may supervise the following positions - Customer Service, Representative, warehouse personnel, Patient Service Technician (PST), PST-CDL, Respiratory Clinician, Clinical Specialist, Sales Representative Other location specific operations personnel Job Requirements: Employment is contingent on Background investigation (company-wide) Drug screen (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Education and/or Experience Bachelor's Degree in business or related degree; or equivalent combination of education and experience in DME/HME, home health industry or business One to three years' of supervisory experience and experience in the home health industry FL applicants must have two years' experience in business management or a college degree in business or a healthcare related field NC applicants must have a Bachelor's degree in health science, business administration or a related field and has at least one or more years' of documented supervisory or management experience in home care or related health programs WY applicants must have a minimum of two years' of full-time managerial or supervisory experience in a pharmacy or wholesale distributor Skills, Knowledge and Abilities Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner Helpful, knowledgeable and polite while maintaining a positive attitude Interpret a variety of instructions in a variety of communication mediums Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) Knowledge of insurance policies and requirements Knowledge of medical billing practices and of billing reimbursement Maintain confidentiality and practice discretion and caution when handling sensitive information Mechanical aptitude with ability to learn Multi-task along with attention to detail Self-motivation, organized, plan and delegate, time-management and deductive problem solving skills Strong leadership abilities Understanding of accounting and business management Work independently and as part of a team Physical Demands Requires sitting, walking, standing, talking or listening Requires close vision to small print on computer and or paperwork At times May be required to use a personal vehicle for business activities with reimbursement Requires contact with patients and equipment with potential exposure to contagious pathogens Requires driving a company vehicle for the majority of the workday Requires lifting and transporting of patient equipment and or move full & empty cylinders Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address Some travel via automobile required to patient's homes, referral sources and meetings Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc. Office equipment; fax machine, copier, printer, phone and computer Understanding use of all applicable home medical equipment and supplies Work Environment Office warehouse and field environment Travel via automobile Benefits 401k savings plan Medical, Dental and Vision Life Insurance and Disability Generous Paid Time Off {Paid Time-Off (PTO), Floating Holidays (FHL) and Holidays} Bonus and Incentive Opportunities (Non-Exempt and Exempt) Referral Bonus, Employee Discounts and Recognition Programs (internal money to spend at our company on-line store) Career Path, Advancement and Management Opportunities Internet Wi-Fi reimbursement (when applicable for the position) Cell Phone reimbursement (when applicable for the position) Mileage reimbursement (when applicable for the position) Work from home (when applicable for the position) Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. DRUG FREE WORKPLACE