Local Government Federal Credit Union
Raleigh, North Carolina
Description: CIVIC CULTURE Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITION The Bankruptcy Analyst manages all bankruptcy activities and analyzes all current and historical bankruptcy filings for Default Management in accordance with statutory compliance, regulatory compliance, and company guidelines. This includes all daily operational bankruptcy activity management and strategy relating to monitoring active and resolved bankruptcies, assessing risk to the Credit Union, meeting deadlines, and completing bankruptcy-related tasks based on established company guidelines. This position will ensure all bankruptcy activities are completed timely in accordance with established work rules, goals, and objectives to improve timeline and attorney performance. All positions are expected to help foster a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. NORMAL DAY-TO-DAY WORK Manages all accounts in bankruptcy and in post-bankruptcy resolution. This includes, but is not limited to, consumer and commercial Chapters 7, 11, 12, and 13. Serve as point of escalation when necessary. Actively reviews all open bankruptcies for agreeability to presented treatment and cram-down of accounts, initiates strategic treatment objections, along with relief from stay, and works with counsel to file objections when necessary. Represents Civic in creditor-based roles when needed, with and without counsel as necessary, including the meeting of creditors. Monitors all activities and maintains a strict schedule of court-imposed deadlines to be met. Oversees the prioritization of the portfolio of bankruptcies to ensure all actions required are completed prior to court-imposed deadlines. Leads all primary and timely communication with internal and external counsel in relation to bankruptcies. Partners with counsel, for both Civic and its debtors, to maintain adequate protection of security interests. Lead negotiations regarding payment, reaffirmation, and/or return of collateral when necessary. Monitors all court-stipulated repayment plans for default and initiates remediation efforts with counsel. Identifies unsuccessful collection efforts and consults with the Default Management Team when recommending escalated collection efforts such as repossession and foreclosure. Actively fosters relationships with internal teams and individuals to ensure support of accounts impacted by bankruptcies. Stays current with pending regulatory and state law changes that could impact Bankruptcy processes. Utilizes reporting to support timely activities on all bankruptcy cases. Leads day-to-day internal and external relationships establishing and monitoring service delivery, productivity and quality standards. Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure. Follows departmental and organizational policies and procedures with strict adherence. Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve. JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position. Minimum of 4 - 6 years of experience in bankruptcy management or managing/servicing non-performing loan accounts. Expert knowledge and experience with the loss management, loan servicing, foreclosure and bankruptcy lifecycles and state and federal laws related to non-performing loans. Demonstrated analytics proficiency and proven level of trust and diplomacy. Experience developing and managing through policy. Excellent verbal, written, presentation and leadership skills. Must possess a strong service orientation. PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc. Ability to lift a minimum of 25 lbs. (file boxes, computer). Travel required on occasion. Here are a few qualities we'd LIKE for you to have to make you more suited for this position. BA/BS in Accounting, Finance or Business Management preferred. Collections experience at a Credit Union or other financial institution. Experience or certification as a paralegal. CONTACT US If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources 3600 Wake Forest Road, Raleigh, NC 27609 Requirements: PIe376f43ea2b9-4597
09/01/2025
Full time
Description: CIVIC CULTURE Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITION The Bankruptcy Analyst manages all bankruptcy activities and analyzes all current and historical bankruptcy filings for Default Management in accordance with statutory compliance, regulatory compliance, and company guidelines. This includes all daily operational bankruptcy activity management and strategy relating to monitoring active and resolved bankruptcies, assessing risk to the Credit Union, meeting deadlines, and completing bankruptcy-related tasks based on established company guidelines. This position will ensure all bankruptcy activities are completed timely in accordance with established work rules, goals, and objectives to improve timeline and attorney performance. All positions are expected to help foster a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. NORMAL DAY-TO-DAY WORK Manages all accounts in bankruptcy and in post-bankruptcy resolution. This includes, but is not limited to, consumer and commercial Chapters 7, 11, 12, and 13. Serve as point of escalation when necessary. Actively reviews all open bankruptcies for agreeability to presented treatment and cram-down of accounts, initiates strategic treatment objections, along with relief from stay, and works with counsel to file objections when necessary. Represents Civic in creditor-based roles when needed, with and without counsel as necessary, including the meeting of creditors. Monitors all activities and maintains a strict schedule of court-imposed deadlines to be met. Oversees the prioritization of the portfolio of bankruptcies to ensure all actions required are completed prior to court-imposed deadlines. Leads all primary and timely communication with internal and external counsel in relation to bankruptcies. Partners with counsel, for both Civic and its debtors, to maintain adequate protection of security interests. Lead negotiations regarding payment, reaffirmation, and/or return of collateral when necessary. Monitors all court-stipulated repayment plans for default and initiates remediation efforts with counsel. Identifies unsuccessful collection efforts and consults with the Default Management Team when recommending escalated collection efforts such as repossession and foreclosure. Actively fosters relationships with internal teams and individuals to ensure support of accounts impacted by bankruptcies. Stays current with pending regulatory and state law changes that could impact Bankruptcy processes. Utilizes reporting to support timely activities on all bankruptcy cases. Leads day-to-day internal and external relationships establishing and monitoring service delivery, productivity and quality standards. Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure. Follows departmental and organizational policies and procedures with strict adherence. Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve. JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position. Minimum of 4 - 6 years of experience in bankruptcy management or managing/servicing non-performing loan accounts. Expert knowledge and experience with the loss management, loan servicing, foreclosure and bankruptcy lifecycles and state and federal laws related to non-performing loans. Demonstrated analytics proficiency and proven level of trust and diplomacy. Experience developing and managing through policy. Excellent verbal, written, presentation and leadership skills. Must possess a strong service orientation. PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc. Ability to lift a minimum of 25 lbs. (file boxes, computer). Travel required on occasion. Here are a few qualities we'd LIKE for you to have to make you more suited for this position. BA/BS in Accounting, Finance or Business Management preferred. Collections experience at a Credit Union or other financial institution. Experience or certification as a paralegal. CONTACT US If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources 3600 Wake Forest Road, Raleigh, NC 27609 Requirements: PIe376f43ea2b9-4597
Position: Accounts Receivable Rep. Location: Boca Raton Schedule: M-F, 8:00 a.m. - 4:30 p.m. Duration: 13 Weeks Start: ASAP Job Information Develops a plan to complete your assigned duties each week Reviews accounts to determine appropriate follow up action Check system for missing payments Notates patient accounts properly Answers telephone and routes client calls Responds to inquiries Complies with all applicable laws regarding billing standards Other duties as assigned Requirements High School Diploma, Certificate of Attendance, Certificate of Completion, GED, or equivalent training or experience required. Responsible for assisting in the increase of cash collections and the decrease of Accounts Receivables (AR) aging for designated plan(s) using effective and efficient collection techniques, including, but not limited to, the use of individual plan(s) escalation and/or appeal processes, patient and/or physician office contact. Understand and effectively interpret payer contracts, Remittance Advices (RA) and Explanation of Benefits (EOB) statements. Understand and follow processes needed to ensure clean claims are submitted timely using a third party claim editor system. Expected to have knowledge of insurance and billing forms and to have the ability to investigate and resolve debit and credit account balances. 1 year experience About Us: All Medical Personnel is a national leader in healthcare staffing and recognized by Staffing Industry Analysts (SIA) as one of the nation's largest healthcare staffing firms. Our team of seasoned recruiters are experienced in their ability to recruit, screen and place medical professionals for all types of healthcare settings.
02/23/2022
Full time
Position: Accounts Receivable Rep. Location: Boca Raton Schedule: M-F, 8:00 a.m. - 4:30 p.m. Duration: 13 Weeks Start: ASAP Job Information Develops a plan to complete your assigned duties each week Reviews accounts to determine appropriate follow up action Check system for missing payments Notates patient accounts properly Answers telephone and routes client calls Responds to inquiries Complies with all applicable laws regarding billing standards Other duties as assigned Requirements High School Diploma, Certificate of Attendance, Certificate of Completion, GED, or equivalent training or experience required. Responsible for assisting in the increase of cash collections and the decrease of Accounts Receivables (AR) aging for designated plan(s) using effective and efficient collection techniques, including, but not limited to, the use of individual plan(s) escalation and/or appeal processes, patient and/or physician office contact. Understand and effectively interpret payer contracts, Remittance Advices (RA) and Explanation of Benefits (EOB) statements. Understand and follow processes needed to ensure clean claims are submitted timely using a third party claim editor system. Expected to have knowledge of insurance and billing forms and to have the ability to investigate and resolve debit and credit account balances. 1 year experience About Us: All Medical Personnel is a national leader in healthcare staffing and recognized by Staffing Industry Analysts (SIA) as one of the nation's largest healthcare staffing firms. Our team of seasoned recruiters are experienced in their ability to recruit, screen and place medical professionals for all types of healthcare settings.
Title: Client Credit Analyst Location: Issaquah, WA Duration: 7 Months Contract Primary Duties The ideal candidate will evaluate the financial health of existing and potential clients by analyzing available financial and other data to determine credit recommendations, ensure client information is accurate and securely maintained. An important part of this role is adhering to internal controls, policies, and procedures surrounding the credit assessment process. Scope of Responsibilities * Research and evaluate creditworthiness of potential and current customers * Examine credit history and/or financial transactions, documents etc. case by case * Determine degree of risk involved * Carefully analyze data producing clear and objective reports * Routinely monitor monthly credit reporting and rating requirements * Adhere to established policy, standards, and internal controls; communicating with Management staff and NAES subsidiaries * Monitor corporate portfolio quality on an ongoing basis within established tools * Maintain accurate records of client credit application / renewal packets * Ensuring and maintain accurate data within established tools for tracking client credit * Draft models of credit information that predict trends on an ongoing basis * Monitoring trade receivable and billings for collections and potential bad debts * Provide recommendations on opportunities to improve or optimize procedures, standards, policy * Participate in JSOX audit requirements when assigned Working Relationships This position reports the Senior Manager Finance Operations and/or the Client Credit Manager. The position will not have direct reports. Education and Experience * At least 2-years proven work experience as a Credit Analyst or similar role * Bachelor's degree in Accounting, Business Administration, Finance or similar field (a plus) * Advanced knowledge of accounting software, Microsoft suite, MSD365 ERP solutions (a plus) * Excellent analytical, negotiation, and problem-solving skills * Detail oriented with good communication and interpersonal skills * Ability to self-manage in stressful situations Specific Skills and Knowledge * Ability to accurately manage details, meet deadlines and support decisions with appropriate support within a fast paced, sometime ambiguous environment * Aptitude to recognize and resolve issues in a timely manner * Manage complex workload with a high degree of ethics and integrity, with discretion * Knowledge of accounting principles, credit scores, collection policies, and credit related laws - provided by Dice
09/13/2021
Full time
Title: Client Credit Analyst Location: Issaquah, WA Duration: 7 Months Contract Primary Duties The ideal candidate will evaluate the financial health of existing and potential clients by analyzing available financial and other data to determine credit recommendations, ensure client information is accurate and securely maintained. An important part of this role is adhering to internal controls, policies, and procedures surrounding the credit assessment process. Scope of Responsibilities * Research and evaluate creditworthiness of potential and current customers * Examine credit history and/or financial transactions, documents etc. case by case * Determine degree of risk involved * Carefully analyze data producing clear and objective reports * Routinely monitor monthly credit reporting and rating requirements * Adhere to established policy, standards, and internal controls; communicating with Management staff and NAES subsidiaries * Monitor corporate portfolio quality on an ongoing basis within established tools * Maintain accurate records of client credit application / renewal packets * Ensuring and maintain accurate data within established tools for tracking client credit * Draft models of credit information that predict trends on an ongoing basis * Monitoring trade receivable and billings for collections and potential bad debts * Provide recommendations on opportunities to improve or optimize procedures, standards, policy * Participate in JSOX audit requirements when assigned Working Relationships This position reports the Senior Manager Finance Operations and/or the Client Credit Manager. The position will not have direct reports. Education and Experience * At least 2-years proven work experience as a Credit Analyst or similar role * Bachelor's degree in Accounting, Business Administration, Finance or similar field (a plus) * Advanced knowledge of accounting software, Microsoft suite, MSD365 ERP solutions (a plus) * Excellent analytical, negotiation, and problem-solving skills * Detail oriented with good communication and interpersonal skills * Ability to self-manage in stressful situations Specific Skills and Knowledge * Ability to accurately manage details, meet deadlines and support decisions with appropriate support within a fast paced, sometime ambiguous environment * Aptitude to recognize and resolve issues in a timely manner * Manage complex workload with a high degree of ethics and integrity, with discretion * Knowledge of accounting principles, credit scores, collection policies, and credit related laws - provided by Dice
Description: Perform various data analyses for the Consumer Credit Assistance organization (Collections and Recovery). The analytics include identifying trends, patterns, synthesizing and correlating collections operation data, macroeconomic data, credit risk and performance metrics to provide insights for decision making. Develop analytic framework to make optimal collections and recovery strategy decisions. Develop analytic framework to project delinquency and losses. -3-5 years of experience in an analytic role in credit strategy, credit modeling from a consumer lending financial institution. -Knowledge in consumer lending data. -Experienced user of SAS, SQL, and Excel. Good verbal and written communication skills. Desired skills: Graduate degree in a quantitative field, such as Science, Engineering, Social Science, or Business with a quantitative focus Credit card and/or auto lending experience Skills: business analysis Experience Level: Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
01/25/2021
Full time
Description: Perform various data analyses for the Consumer Credit Assistance organization (Collections and Recovery). The analytics include identifying trends, patterns, synthesizing and correlating collections operation data, macroeconomic data, credit risk and performance metrics to provide insights for decision making. Develop analytic framework to make optimal collections and recovery strategy decisions. Develop analytic framework to project delinquency and losses. -3-5 years of experience in an analytic role in credit strategy, credit modeling from a consumer lending financial institution. -Knowledge in consumer lending data. -Experienced user of SAS, SQL, and Excel. Good verbal and written communication skills. Desired skills: Graduate degree in a quantitative field, such as Science, Engineering, Social Science, or Business with a quantitative focus Credit card and/or auto lending experience Skills: business analysis Experience Level: Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Sales Support Administrators, is it time to take that next big career step? Let Vaco serve as your advocate in presenting you to our top clients who are looking for sales support individuals. Our recruiting staff gives you an advantage over your competition by promoting your strengths and assets directly to hiring managers while helping you to be more prepared for your interviews. From keeping you up to date on market trends and industry expectations, to providing you with valuable insight into the company's culture, compensation expectations and growth opportunities of specific clients, Vaco will give you the edge you need in today's highly competitive job marketplace. If you are an experienced Receptionist and are looking to move your career forward, let Vaco open the door for you. Apply today! Position Summary: Provide support to sales leadership in order to expedite the sales cycle, gaurantee order accuracy and manage sales reporting metrics. Manage all elements of the sales report by utilizing crystal reporting. Track, monitor, and report on internal Service Level Agreements associated with the entire life cycle of the service. Utilize sales system administration tools and resources to support all aspects of sales operations. Job Description: Manage all aspects of the sales reporting dashboard and adjust as needed Ensure all daily, weekly and monthly crystal reporting is accurate and on time Assist sales leadership with reporting Liaison between sales team leaders and other functional groups such as order management, customer service, finance, credit and collections or contract management Track all pricing requests and ensure approvals are within SLA As requested by leadership, assist with the service order form accuracy, including the review or creation for new and existing customer service order forms and pricing requests Work with sales leadership to update customer records with sales contracts and other information Resolve issues related to orders that are rejected for various reasons, providing updates to the sales team Work directly with other departments to support ongoing and special sales campaigns Data Analysts is a plus Excel is a must for creating and tracking through spreadsheets
01/24/2021
Full time
Sales Support Administrators, is it time to take that next big career step? Let Vaco serve as your advocate in presenting you to our top clients who are looking for sales support individuals. Our recruiting staff gives you an advantage over your competition by promoting your strengths and assets directly to hiring managers while helping you to be more prepared for your interviews. From keeping you up to date on market trends and industry expectations, to providing you with valuable insight into the company's culture, compensation expectations and growth opportunities of specific clients, Vaco will give you the edge you need in today's highly competitive job marketplace. If you are an experienced Receptionist and are looking to move your career forward, let Vaco open the door for you. Apply today! Position Summary: Provide support to sales leadership in order to expedite the sales cycle, gaurantee order accuracy and manage sales reporting metrics. Manage all elements of the sales report by utilizing crystal reporting. Track, monitor, and report on internal Service Level Agreements associated with the entire life cycle of the service. Utilize sales system administration tools and resources to support all aspects of sales operations. Job Description: Manage all aspects of the sales reporting dashboard and adjust as needed Ensure all daily, weekly and monthly crystal reporting is accurate and on time Assist sales leadership with reporting Liaison between sales team leaders and other functional groups such as order management, customer service, finance, credit and collections or contract management Track all pricing requests and ensure approvals are within SLA As requested by leadership, assist with the service order form accuracy, including the review or creation for new and existing customer service order forms and pricing requests Work with sales leadership to update customer records with sales contracts and other information Resolve issues related to orders that are rejected for various reasons, providing updates to the sales team Work directly with other departments to support ongoing and special sales campaigns Data Analysts is a plus Excel is a must for creating and tracking through spreadsheets
Accelerate Your Career Drive global technology With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence. We're large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue. From data scientists to sales and client service experts, we're hiring to support your growth and ours - Green light your career. Position Summary The Resolution Analyst is responsible for issue resolution and arranging for past due amounts and proactively calling on critical account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed. Position Responsibilities & Essential functions Resolves escalated client issues/disputes using problem solving skills Researches issues which includes contacting internal CDK business groups to determine resolution Provides account reconciliations to include contract versus invoice and payment application Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts Meet monthly Department A/R Goals and Service Level Agreements (SLA) Create Manual Invoice Presentments per client specifications Review and validate disputes, process credit memos, billing adjustments, and correct billing errors as needed Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed Responsible for handling all correspondence from internal and external clients timely Updates management on potential issues Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation Organize priorities to meet deadlines and meet client expectations Acts as a Subject Matter Expert (SME) for Collections Specialists Contribute on projects, process, and systems to drive continuous improvement Qualifications & Job Requirements High School Diploma or equivalent Minimum 1 year experience as a Collections Specialist, or similar role Excellent Written and Verbal communication Skills Strong working knowledge in Microsoft Office - Excel (Intermediate) Ability to work independently and to adapt to a fast changing environment Strong Customer Service Skills Strong attention to detail Self-Motivator while actively participating in a team environment Consistently exceeds department SLA and Goals PREFERRED ATTRIBUTES & Qualifications Some college Minimum 2 years of experience in a finance, customer service or collection, or contracting background Knowledge of Oracle ERP system Cognos Analytics reporting tool Advanced Excel knowledge Dealership Knowledge CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That's why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few. At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
10/02/2020
Full time
Accelerate Your Career Drive global technology With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence. We're large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue. From data scientists to sales and client service experts, we're hiring to support your growth and ours - Green light your career. Position Summary The Resolution Analyst is responsible for issue resolution and arranging for past due amounts and proactively calling on critical account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed. Position Responsibilities & Essential functions Resolves escalated client issues/disputes using problem solving skills Researches issues which includes contacting internal CDK business groups to determine resolution Provides account reconciliations to include contract versus invoice and payment application Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts Meet monthly Department A/R Goals and Service Level Agreements (SLA) Create Manual Invoice Presentments per client specifications Review and validate disputes, process credit memos, billing adjustments, and correct billing errors as needed Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed Responsible for handling all correspondence from internal and external clients timely Updates management on potential issues Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation Organize priorities to meet deadlines and meet client expectations Acts as a Subject Matter Expert (SME) for Collections Specialists Contribute on projects, process, and systems to drive continuous improvement Qualifications & Job Requirements High School Diploma or equivalent Minimum 1 year experience as a Collections Specialist, or similar role Excellent Written and Verbal communication Skills Strong working knowledge in Microsoft Office - Excel (Intermediate) Ability to work independently and to adapt to a fast changing environment Strong Customer Service Skills Strong attention to detail Self-Motivator while actively participating in a team environment Consistently exceeds department SLA and Goals PREFERRED ATTRIBUTES & Qualifications Some college Minimum 2 years of experience in a finance, customer service or collection, or contracting background Knowledge of Oracle ERP system Cognos Analytics reporting tool Advanced Excel knowledge Dealership Knowledge CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That's why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few. At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
Accelerate Your Career Drive global technology With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence. We're large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue. From data scientists to sales and client service experts, we're hiring to support your growth and ours - Green light your career. Position Summary The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, escalating customer billing problems and reducing accounts receivable delinquency. Position Responsibilities & Essential functions Makes outbound business to business collection calls to clients to obtain payment on accounts up to large portfolios (Including short paid accounts, credit balances & broken promise to pays) Works directly with external clients - Accounts Payable, Controller/Office Manager, Dealer Principle/Owner, General Manager, IT Directors, CFO Works directly with internal clients - Controllers, Managers, and Resolution Specialists Creating and assigning tasks for valid disputes to Resolution Analysts Attend monthly AR Critical Calls to provide detailed information on potential AR Burns Consistently meets department SLA's regarding collection escalation process. Reviews Accounts Receivable Aging and open item reporting of delinquent accounts tied to assigned portfolio and initiates collection action by contacting each account. Timely and accurate updating of collection notes and "reason" coding tied to Accounts Receivable open items. Contribute on projects, process, and systems to drive continuous improvement Qualifications & Job Requirements High School Diploma or equivalent Minimum 1 year experience in a finance, customer service, or collection background Computer skills - Proficient in Microsoft Office Ability to work in a fast paced environment Ability to work independently and to adapt to a fast changing environment Strong attention to detail Tact & diplomacy with dealing with internal & external clients Strong analytic & research skills, including Skip Tracing. Team oriented with strong customer service & assertive collection skills. Confident phone skills Strong written & oral communication skills Self-motivator while actively participating in a team environment Ability to work independently and to adapt to a fast changing environment PREFERRED ATTRIBUTES & Qualifications Some college Minimum 2 years of corporate collections experience including interaction with a large customer base. Knowledge of Oracle ERP system Cognos Analytics reporting tool Dealership knowledge Position Summary The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, escalating customer billing problems and reducing accounts receivable delinquency. Position Responsibilities & Essential functions Makes outbound business to business collection calls to clients to obtain payment on accounts up to large portfolios (Including short paid accounts, credit balances & broken promise to pays) Works directly with external clients - Accounts Payable, Controller/Office Manager, Dealer Principle/Owner, General Manager, IT Directors, CFO Works directly with internal clients - Controllers, Managers, and Resolution Specialists Creating and assigning tasks for valid disputes to Resolution Analysts Attend monthly AR Critical Calls to provide detailed information on potential AR Burns Consistently meets department SLA's regarding collection escalation process. Reviews Accounts Receivable Aging and open item reporting of delinquent accounts tied to assigned portfolio and initiates collection action by contacting each account. Timely and accurate updating of collection notes and "reason" coding tied to Accounts Receivable open items. Contribute on projects, process, and systems to drive continuous improvement CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That's why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few. At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
10/02/2020
Full time
Accelerate Your Career Drive global technology With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence. We're large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue. From data scientists to sales and client service experts, we're hiring to support your growth and ours - Green light your career. Position Summary The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, escalating customer billing problems and reducing accounts receivable delinquency. Position Responsibilities & Essential functions Makes outbound business to business collection calls to clients to obtain payment on accounts up to large portfolios (Including short paid accounts, credit balances & broken promise to pays) Works directly with external clients - Accounts Payable, Controller/Office Manager, Dealer Principle/Owner, General Manager, IT Directors, CFO Works directly with internal clients - Controllers, Managers, and Resolution Specialists Creating and assigning tasks for valid disputes to Resolution Analysts Attend monthly AR Critical Calls to provide detailed information on potential AR Burns Consistently meets department SLA's regarding collection escalation process. Reviews Accounts Receivable Aging and open item reporting of delinquent accounts tied to assigned portfolio and initiates collection action by contacting each account. Timely and accurate updating of collection notes and "reason" coding tied to Accounts Receivable open items. Contribute on projects, process, and systems to drive continuous improvement Qualifications & Job Requirements High School Diploma or equivalent Minimum 1 year experience in a finance, customer service, or collection background Computer skills - Proficient in Microsoft Office Ability to work in a fast paced environment Ability to work independently and to adapt to a fast changing environment Strong attention to detail Tact & diplomacy with dealing with internal & external clients Strong analytic & research skills, including Skip Tracing. Team oriented with strong customer service & assertive collection skills. Confident phone skills Strong written & oral communication skills Self-motivator while actively participating in a team environment Ability to work independently and to adapt to a fast changing environment PREFERRED ATTRIBUTES & Qualifications Some college Minimum 2 years of corporate collections experience including interaction with a large customer base. Knowledge of Oracle ERP system Cognos Analytics reporting tool Dealership knowledge Position Summary The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, escalating customer billing problems and reducing accounts receivable delinquency. Position Responsibilities & Essential functions Makes outbound business to business collection calls to clients to obtain payment on accounts up to large portfolios (Including short paid accounts, credit balances & broken promise to pays) Works directly with external clients - Accounts Payable, Controller/Office Manager, Dealer Principle/Owner, General Manager, IT Directors, CFO Works directly with internal clients - Controllers, Managers, and Resolution Specialists Creating and assigning tasks for valid disputes to Resolution Analysts Attend monthly AR Critical Calls to provide detailed information on potential AR Burns Consistently meets department SLA's regarding collection escalation process. Reviews Accounts Receivable Aging and open item reporting of delinquent accounts tied to assigned portfolio and initiates collection action by contacting each account. Timely and accurate updating of collection notes and "reason" coding tied to Accounts Receivable open items. Contribute on projects, process, and systems to drive continuous improvement CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That's why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few. At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
Hi, Want to Connect regarding a urgent position please review below description and let me know your interested. Please reach me at / or for more details Job Title: Credit and Collections Analyst Location: Frisco, TX (Remote position till Covid-19) Contract: 12+ Months (Contract to Hire) Responsibilities: Responsible for executing the Company's credit and collections activities. Credit Analyst will be responsible to credit qualifying new and existing customers. Credit Analyst will be responsible for customers open balances collections, trial balance reconciliations, unapplied payments & unapplied credit memos reconciliations. Assist in the establishment and implementation of credit and collections policies to maximize sales, improve collections of customer accounts receivables and reduce outstanding aged accounts receivable balances by working in conjunctions with VP's, Account Executives, CSM, and Legal. Analyze customer credit worthiness within established guidelines to make recommendations regarding extension. Credit Analyst needs to understand and interpret credit bureau reports and/or financial statements. Establish pro-active collections activities to highlight customer balances due in the current period and implement procedures for customer communications to obtain assurances of payment within payment terms Execute the established policies and procedures for review and follow-up of delinquent customer accounts receivable balances. Engage with customers, sales and finance to understand and resolve undisputed collection issues Provide timely recommendations to management for customer accounts receivable balances in dispute Provide operational support for accounts receivable balances outsourced for collections Ensure accuracy of customer data in accounts receivable database to assist in collections activities Ensure maintenance of customer credit and collections documentation to support audit and legal requirements. Skills: 3+ years BS/BA Finance degree or equivalent (preferred) - Credit and 3+ Collections experience in the technology industry Oracle R12. Collection Module and Credit Management Module experience Strong MS Excel and MS Word skills Excellent oral and written communication skills and customer service skills is a must, as well as eagerness to learn and take on challenges in a rapidly growing and dynamic environment. Must be a team player. Must be able to work independently, multi task and learn quickly to thrive in an fast paced environment Financial Statement analysis required. French ( Read & Write) a plus. Education: BS/BA degree or equivalent (preferred) NACM professional designation (preferred) Skills and Experience: Required Skills: COLLECTIONS CREDIT CUSTOMER SERVICE FINANCIAL STATEMENT ANALYSIS TEAM PLAYER Akangsha Mohite Executive Recruitments W : P : *Disclaimer: You are receiving this information as we believe it will be useful for you. If you do not want to receive such information from us in the future, you can click Unsubscribe / Opt - Out Learn more about our privacy policy here: Xoriant is an equal opportunity employer. No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status. - provided by Dice
10/02/2020
Full time
Hi, Want to Connect regarding a urgent position please review below description and let me know your interested. Please reach me at / or for more details Job Title: Credit and Collections Analyst Location: Frisco, TX (Remote position till Covid-19) Contract: 12+ Months (Contract to Hire) Responsibilities: Responsible for executing the Company's credit and collections activities. Credit Analyst will be responsible to credit qualifying new and existing customers. Credit Analyst will be responsible for customers open balances collections, trial balance reconciliations, unapplied payments & unapplied credit memos reconciliations. Assist in the establishment and implementation of credit and collections policies to maximize sales, improve collections of customer accounts receivables and reduce outstanding aged accounts receivable balances by working in conjunctions with VP's, Account Executives, CSM, and Legal. Analyze customer credit worthiness within established guidelines to make recommendations regarding extension. Credit Analyst needs to understand and interpret credit bureau reports and/or financial statements. Establish pro-active collections activities to highlight customer balances due in the current period and implement procedures for customer communications to obtain assurances of payment within payment terms Execute the established policies and procedures for review and follow-up of delinquent customer accounts receivable balances. Engage with customers, sales and finance to understand and resolve undisputed collection issues Provide timely recommendations to management for customer accounts receivable balances in dispute Provide operational support for accounts receivable balances outsourced for collections Ensure accuracy of customer data in accounts receivable database to assist in collections activities Ensure maintenance of customer credit and collections documentation to support audit and legal requirements. Skills: 3+ years BS/BA Finance degree or equivalent (preferred) - Credit and 3+ Collections experience in the technology industry Oracle R12. Collection Module and Credit Management Module experience Strong MS Excel and MS Word skills Excellent oral and written communication skills and customer service skills is a must, as well as eagerness to learn and take on challenges in a rapidly growing and dynamic environment. Must be a team player. Must be able to work independently, multi task and learn quickly to thrive in an fast paced environment Financial Statement analysis required. French ( Read & Write) a plus. Education: BS/BA degree or equivalent (preferred) NACM professional designation (preferred) Skills and Experience: Required Skills: COLLECTIONS CREDIT CUSTOMER SERVICE FINANCIAL STATEMENT ANALYSIS TEAM PLAYER Akangsha Mohite Executive Recruitments W : P : *Disclaimer: You are receiving this information as we believe it will be useful for you. If you do not want to receive such information from us in the future, you can click Unsubscribe / Opt - Out Learn more about our privacy policy here: Xoriant is an equal opportunity employer. No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status. - provided by Dice
