Director of Bookstore

Posting Number: Staff_

Classification Title: Staff

Working Title: Director of Bookstore

Datatel Position ID: STST2DIRBOOK1A

Annual Hours: 12 Month

Placement Range: $62,071.52 - $69,830.46

Position Type: Regular

Job Category: Exempt

General Description: This position contributes to the well-being of the institution through coordinating and managing the Bookstore as an auxiliary operation to provide support services to students, faculty, and staff.

Reports To: Executive Director of Auxiliary Business Services

What position(s) reports to this position?: Retail Management Assistant
Textbook Shipping and Receiving Specialist
Sales Associates

Minimum Education/Experience: Bachelor's degree

Minimum (5) years' full- time work experience in retail management including supervisory experience.

Required Knowledge, Skills & Abilities: Knowledge:
Principles of budgeting, cost control, forecasting, and profit/loss management

Inventory management and shrinkage reduction strategies

Knowledge of purchasing, vendor negotiation, and contracts

Staff scheduling, training, and performance evaluation

Conflict resolution and team-building strategies

Principles of excellent customer service in a diverse, student-centered environment

Approaches to handling complaints and problem resolution

Retail merchandising best practices (displays, seasonal promotions)

Branding and marketing techniques tailored to a college community

Skills:
Leading teams effectively

Delegating tasks and ensuring accountability

Motivating staff and fostering a collaborative culture

Clear verbal and written communication with staff, faculty, students, and vendors

Ability to explain policies and procedures diplomatically

Budget planning and monitoring

Pricing strategy and margin optimization

Analyzing sales and inventory reports

Operating and troubleshooting POS systems

Using spreadsheets (e.g., Excel), databases, and ERP systems (e.g., Ellucian Colleague, MBS, Vital Source)

Familiarity with online store management

Handling unexpected inventory issues or supplier delays

Managing customer complaints calmly and professionally

Prioritizing tasks and meeting deadlines

Coordinating textbook orders with faculty adoptions

Managing seasonal sales peaks

Planning promotional events or sales

Designing in-store and online merchandising plans

Abilities:
Aligning store goals with college mission

Adapting business models to changing student needs (e.g., digital texts, OER)

Interpreting sales data to inform decisions

Forecasting demand accurately

Working effectively with students, faculty, staff, and external vendors

Building strong campus relationships

Adjusting plans based on budget changes or college priorities

Learning new technologies and retail trends

Making sound operational decisions quickly

Balancing customer service with policy enforcement

Taking ownership of financial results and operational success

Ensuring compliance with college and state regulations

Physical Demands/Working Conditions: PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:
The work is heavy work which requires the person to occasionally exert up to 100 pounds of force, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to grasp, lift, carry, push, pull, or otherwise move objects. Additionally, the following physical abilities are required:

This position requires the person to frequently move about the OCCC Bookstore and OCCC campus.

This position requires the person to frequently communicate with and listen to administration, faculty, staff, students, vendors, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations.

This position requires the person to frequently remain in a standing and stationary position.

This position requires the person to frequently operate a computer, other office machinery, mobile devices, and a computerized point of sale system to perform the essential functions of the position.

This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists.

This position requires the person to frequently position self to access materials that may be above head or at ground level.

This position requires the person to perceive attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

This position requires the person to judge, observe, and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.

Work is performed in an indoor, office, or College Bookstore setting.

Work is performed regularly where decisions are made that could lead to major community or organizational consequences if there is a failure to make the appropriate decision at the time.

Work is performed during a normal work week including some evening and weekend hours.

Preferred Qualifications: Minimum (5) years' full- time work experience in bookstore management including supervisory experience at an institution of higher education

Required Training: Quarterly compliance training as assigned by institution

Work Hours: Monday - Friday; 7:30am to 4:30pm
Some evening and weekends required

Department: Bookstore

Job Open Date: 07/28/2025

Open Until Filled: No

HR Contact: Beth Holmes

Special Instructions to Applicants: Applicants are to thoroughly complete the online application and attach the following required documents: cover letter, resume, and transcript conferring highest degree.

Applicants who do not attach the required documents will not be considered for the position.

For application assistance, please contact Human Resources at , Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Job Duties (Position Specific): To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Job Duties (Duties Assignment Statement): Has responsibility for the vision, mission, goals, and objectives for the Bookstore.

Plans, organizes, directs, and controls a broad range of activities; manages the effective and efficient operation of the Bookstore in accordance with established schedules, guidelines, and sound business principles and practices; and resolves related problems for customers, faculty, staff, students, alumni, vendors, and employees.

Manages textbook acquisition and textbook adoption information collection; administers the Day One Digital Textbook Program; determines optimum quantity of textbooks to order and places orders; prepares shelves for classes; oversees sales and returns; and ensures course material list is accurate, up-to-date, and available on the Bookstore website.

Collaborates with MBS Systems to develop, implement, and maintain a robust online sales website that ensures easy access to course materials and merchandise.

Procures necessary textbooks to support approved curricula, student and office supplies, a wide range of novelties for resale; stocks and merchandises inventory in an attractive and accessible manner to facilitate the profitability of the Bookstore and to effectively utilize the available space and resources; implements a system of inventory control to ensure an accurate record of the store's physical inventory; monitors the inventory turn ratio to maintain profitability; coordinates and supervises the annual inventory count and reconciliation process; and maintains BPOs and requisitions required for Bookstore purchases.

Develops and recommends an annual operating budget including equipment needs for approval; monitors the budget; and provides for the preparation and maintenance of the store's accounting books, financial records, and an accurate monthly report pertaining to the financial well-being of the Bookstore.

Approves invoices for payment; balances related vendor accounts.

Directs and supervises the collection and deposit of all Bookstore receipts; sets up authorized accounts for book and supply charges; uploads charges to Colleague on a daily basis or as needed for Bookstore student charge accounts; reconciles and submit billing for Department charges; and prepares daily report for deposits, monthly sales tax report, and other income information as required.

Reconciles and prepares daily sales report for deposit, monthly sales tax report, and quarterly department charge report and invoice including all required point of sale reports and documentation.

Oversees the process of ordering graduation regalia for students and faculty.

Implements a system of charges to various budgetary units for needed office supplies.
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