Pace Life Sciences
Indianapolis, Indiana
About Us Pace Life Sciences Pace makes the world a safer, healthier place. We advance the science of our pharmaceutical and biopharmaceutical customers through the drug development process, from early-phase R&D through clinical trials and GMP commercial product support. For customers with in-house manufacturing and labs, Pace provides professional services to support their operations. Job Description SUMMARY: Responsible for executing, providing, or overseeing the maintenance, repair, and qualification of instrumentation, hardware, and software; provide feedback and guidance regarding instrumentation using complex to specialized professional and technical knowledge of mechanical, scientific or related instrumentation and software. ESSENTIAL FUNCTIONS: Provides complex to specialized diagnosis, maintenance and preventative maintenance, qualification, troubleshooting, and repairs of instrumentation/equipment. Provides calibration and qualification of instruments and equipment. Recommends and implements improvements to instrument/equipment/system. Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed. Interacts with customers/staff to provide complex to specialized analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting. Drafts and/or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed. Participates in cross-functional project or program objective and other project requirements, receives direction and presents information to management. Provides complex to specialized analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations. Provides standard research, feedback and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required. Follows Standard Operating Procedures and methods to perform work. Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. QUALIFICATIONS: Education and Experience: Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and five (5) years instrument/equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience. Required Knowledge and Skills Required Knowledge: Complex to specialized knowledge of laboratory and analytical instrumentation. Complex to specialized knowledge of metrology standards. Principles, practices, and techniques to diagnose, troubleshoot, and solve problems. Complex to specialized knowledge in testing tools, instruments and calibration. Comprehensive understanding of the administration and oversight of area programs, policies, and procedures. Methods to resolve area problems, questions, and concerns. Comprehensive understanding of applicable area laws, codes, and regulations. Complex to specialized understanding of comprehensive testing tools, equipment, and calibration. Computer applications and systems related to the work. Principles and practices to serving as an effective project team member. Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations. Correct business English, including spelling, grammar, and punctuation. Required Skills: Performing complex to specialized instrumentation troubleshooting. Administering instrument, mechanical, electrical, and software-based functions. Serving as a leader in the design, development, and management of projects. Operating in both a team and individual contributor environment, as well as project leader. Interpreting, applying and explaining applicable laws, codes, and regulations. Preparing expert functionals reports, correspondence, and other written materials. Using initiative and independent judgment within established department guidelines. Using tact, discretion, and prudence in working with those contacted in the course of the work. Performing effective oral presentations to large and small groups across functional peers and the department. Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities. Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work. Additional Information Benefits 80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, parental leave, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance. Equal Opportunity Employer Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Work Schedule Monday through Friday, 8:00 AM - 5:00 PM
About Us Pace Life Sciences Pace makes the world a safer, healthier place. We advance the science of our pharmaceutical and biopharmaceutical customers through the drug development process, from early-phase R&D through clinical trials and GMP commercial product support. For customers with in-house manufacturing and labs, Pace provides professional services to support their operations. Job Description SUMMARY: Responsible for executing, providing, or overseeing the maintenance, repair, and qualification of instrumentation, hardware, and software; provide feedback and guidance regarding instrumentation using complex to specialized professional and technical knowledge of mechanical, scientific or related instrumentation and software. ESSENTIAL FUNCTIONS: Provides complex to specialized diagnosis, maintenance and preventative maintenance, qualification, troubleshooting, and repairs of instrumentation/equipment. Provides calibration and qualification of instruments and equipment. Recommends and implements improvements to instrument/equipment/system. Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed. Interacts with customers/staff to provide complex to specialized analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting. Drafts and/or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed. Participates in cross-functional project or program objective and other project requirements, receives direction and presents information to management. Provides complex to specialized analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations. Provides standard research, feedback and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required. Follows Standard Operating Procedures and methods to perform work. Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. QUALIFICATIONS: Education and Experience: Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and five (5) years instrument/equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience. Required Knowledge and Skills Required Knowledge: Complex to specialized knowledge of laboratory and analytical instrumentation. Complex to specialized knowledge of metrology standards. Principles, practices, and techniques to diagnose, troubleshoot, and solve problems. Complex to specialized knowledge in testing tools, instruments and calibration. Comprehensive understanding of the administration and oversight of area programs, policies, and procedures. Methods to resolve area problems, questions, and concerns. Comprehensive understanding of applicable area laws, codes, and regulations. Complex to specialized understanding of comprehensive testing tools, equipment, and calibration. Computer applications and systems related to the work. Principles and practices to serving as an effective project team member. Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations. Correct business English, including spelling, grammar, and punctuation. Required Skills: Performing complex to specialized instrumentation troubleshooting. Administering instrument, mechanical, electrical, and software-based functions. Serving as a leader in the design, development, and management of projects. Operating in both a team and individual contributor environment, as well as project leader. Interpreting, applying and explaining applicable laws, codes, and regulations. Preparing expert functionals reports, correspondence, and other written materials. Using initiative and independent judgment within established department guidelines. Using tact, discretion, and prudence in working with those contacted in the course of the work. Performing effective oral presentations to large and small groups across functional peers and the department. Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities. Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work. Additional Information Benefits 80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, parental leave, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance. Equal Opportunity Employer Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Work Schedule Monday through Friday, 8:00 AM - 5:00 PM
Pace Life Sciences
Woburn, Massachusetts
About Us Pace Life Sciences Pace makes the world a safer, healthier place. We advance the science of our pharmaceutical and biopharmaceutical customers through the drug development process, from early-phase R&D through clinical trials and GMP commercial product support. For customers with in-house manufacturing and labs, Pace provides professional services to support their operations. Job Description SUMMARY: Responsible for executing, providing, or overseeing the maintenance, repair, and qualification of instrumentation, hardware, and software; provide feedback and guidance regarding instrumentation using complex to specialized professional and technical knowledge of mechanical, scientific or related instrumentation and software. ESSENTIAL FUNCTIONS: Provides complex to specialized diagnosis, maintenance and preventative maintenance, qualification, troubleshooting, and repairs of instrumentation/equipment. Provides calibration and qualification of instruments and equipment. Recommends and implements improvements to instrument/equipment/system. Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed. Interacts with customers/staff to provide complex to specialized analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting. Drafts and/or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed. Participates in cross-functional project or program objective and other project requirements, receives direction and presents information to management. Provides complex to specialized analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations. Provides standard research, feedback and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required. Follows Standard Operating Procedures and methods to perform work. Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. QUALIFICATIONS: Education and Experience: Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and five (5) years instrument/equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience. Required Knowledge and Skills Required Knowledge: Complex to specialized knowledge of laboratory and analytical instrumentation. Complex to specialized knowledge of metrology standards. Principles, practices, and techniques to diagnose, troubleshoot, and solve problems. Complex to specialized knowledge in testing tools, instruments and calibration. Comprehensive understanding of the administration and oversight of area programs, policies, and procedures. Methods to resolve area problems, questions, and concerns. Comprehensive understanding of applicable area laws, codes, and regulations. Complex to specialized understanding of comprehensive testing tools, equipment, and calibration. Computer applications and systems related to the work. Principles and practices to serving as an effective project team member. Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations. Correct business English, including spelling, grammar, and punctuation. Required Skills: Performing complex to specialized instrumentation troubleshooting. Administering instrument, mechanical, electrical, and software-based functions. Serving as a leader in the design, development, and management of projects. Operating in both a team and individual contributor environment, as well as project leader. Interpreting, applying and explaining applicable laws, codes, and regulations. Preparing expert functionals reports, correspondence, and other written materials. Using initiative and independent judgment within established department guidelines. Using tact, discretion, and prudence in working with those contacted in the course of the work. Performing effective oral presentations to large and small groups across functional peers and the department. Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities. Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work. Additional Information Benefits 80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, parental leave, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance. Equal Opportunity Employer Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Work Schedule Monday through Friday, 8:00 AM - 5:00 PM
About Us Pace Life Sciences Pace makes the world a safer, healthier place. We advance the science of our pharmaceutical and biopharmaceutical customers through the drug development process, from early-phase R&D through clinical trials and GMP commercial product support. For customers with in-house manufacturing and labs, Pace provides professional services to support their operations. Job Description SUMMARY: Responsible for executing, providing, or overseeing the maintenance, repair, and qualification of instrumentation, hardware, and software; provide feedback and guidance regarding instrumentation using complex to specialized professional and technical knowledge of mechanical, scientific or related instrumentation and software. ESSENTIAL FUNCTIONS: Provides complex to specialized diagnosis, maintenance and preventative maintenance, qualification, troubleshooting, and repairs of instrumentation/equipment. Provides calibration and qualification of instruments and equipment. Recommends and implements improvements to instrument/equipment/system. Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed. Interacts with customers/staff to provide complex to specialized analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting. Drafts and/or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed. Participates in cross-functional project or program objective and other project requirements, receives direction and presents information to management. Provides complex to specialized analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations. Provides standard research, feedback and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required. Follows Standard Operating Procedures and methods to perform work. Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. QUALIFICATIONS: Education and Experience: Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and five (5) years instrument/equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience. Required Knowledge and Skills Required Knowledge: Complex to specialized knowledge of laboratory and analytical instrumentation. Complex to specialized knowledge of metrology standards. Principles, practices, and techniques to diagnose, troubleshoot, and solve problems. Complex to specialized knowledge in testing tools, instruments and calibration. Comprehensive understanding of the administration and oversight of area programs, policies, and procedures. Methods to resolve area problems, questions, and concerns. Comprehensive understanding of applicable area laws, codes, and regulations. Complex to specialized understanding of comprehensive testing tools, equipment, and calibration. Computer applications and systems related to the work. Principles and practices to serving as an effective project team member. Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations. Correct business English, including spelling, grammar, and punctuation. Required Skills: Performing complex to specialized instrumentation troubleshooting. Administering instrument, mechanical, electrical, and software-based functions. Serving as a leader in the design, development, and management of projects. Operating in both a team and individual contributor environment, as well as project leader. Interpreting, applying and explaining applicable laws, codes, and regulations. Preparing expert functionals reports, correspondence, and other written materials. Using initiative and independent judgment within established department guidelines. Using tact, discretion, and prudence in working with those contacted in the course of the work. Performing effective oral presentations to large and small groups across functional peers and the department. Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities. Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work. Additional Information Benefits 80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, parental leave, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance. Equal Opportunity Employer Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Work Schedule Monday through Friday, 8:00 AM - 5:00 PM
Bachem
Torrance, California
The Project Manager (PM) is responsible for the coordination and proactive management of ongoing active pharmaceutical ingredient (API) manufacturing campaigns for Bachem customers in the biotechnology and pharmaceutical industries. The PM reports into Group Leader or Director and liaises externally with the customers as well as internally with Bachem Sales and site-specific (Torrance or Vista, CA) Operations (QC, QA, Logistics, and Production) teams to ensure that the clients' milestones and deliverables are met. Your Tasks: Proactively and simultaneously manage multiple (5+) generic and new chemical entity (NCE) drug substance manufacturing projects at Bachem Americas for non-GMP, clinical and commercial GMP use Ensure that project deliverables and timelines are met as stipulated in customer purchase orders and agreements/contracts (Non-Disclosure Agreement, Master Supply Agreement, Quality Agreement, Developmental Agreement, Statement of Work) Once project is completed, perform closing activities such as shipping, storage, and invoicing of product Interface with project management functions at other Bachem manufacturing sites (Vista, CA and Bubendorf, Switzerland) to track progress of projects ordered within the Americas Consistently communicate timely and project progress updates and/or issues to customers via email and teleconferences Effectively manage customer review, approval and delivery (where applicable) of manufacturing-related documents (batch records, analytical method and validation protocols/reports, CofA's, and release specifications) Facilitate in project-related discussions both internally and externally and generate meeting notes and action items Serve as liaison between customer contacts and technical staff at Bachem manufacturing sites Provide feedback internally on project-related proposal requests as needed Update Enterprise Resource Planning (ERP) and CRM software to reflect real-time project status/requirements Schedule, organize, and document customer visits (technical and quality/audit-related) to manufacturing sites Collaborate with Contract Manager to ensure the feasibility of compliance within all contracts and agreements Maintain close communication with Sales Team to ensure they are kept informed on project interactions with customers Communicate monthly project status, closing, and financials to Bachem upper management Participate in sales process whenever needed Assist/train sales force and other key personnel in manufacturing capabilities and associated services Special projects will be assigned on occasion Travel may be required as business demands dictate Your Profile: Minimum B.S. in Science (Chemistry, Biochemistry, Biology or similar) field 3-5 years pharm/biotech experience (laboratory, laboratory-related, and/or cGMP manufacturing) 1-3 years of project management experience 1-2 years in customer-facing role, such as Sales, consulting, or Project Management in the pharma, biotech or medical device industry Ability to understand financial aspects of customer accounts (Payment terms, pre-payment requirements, forecasting) Excellent computer/system skills, especially MS Office, CRM (Salesforce), Document Control (Master Control), Document-sharing (SharePoint, ShareFile), ERP (SAP), Online and video-conferencing meetings (Skype); MS Project Excellent written and oral communication skills Ability to effectively organize, multitask, and work in a fast-paced, deadline driven work environment Experience facilitating external and internal team calls and onsite visits to manufacturing sites and capturing required notes and action items Ability to communicate in a proactive and solution-focused manner, including keeping management and stakeholders aware of potential issues Detail oriented with the ability to troubleshoot and resolve problems Ability to work independently and manage one's time Communicate effectively and ability to function well in a cross-functional team environment Preferred: M.S. or Ph.D. in Science (Chemistry, Biochemistry, Biology, Bioengineering, or similar) field or MBA PMP certification Drug substance peptide, small molecule, oligonucleotide, or recombinant protein manufacturing experience FDA and/or Global Regulatory and compliance experience CMO or CRO experience Knowledge of contracts and agreements (NDA's, Supply Agreements, Quality Agreements, Request for Proposals) to ensure they are adhered to during project execution Knowledge of Chemistry, Manufacturing, and Controls (CMC) documents having to do with IND and NDA filings and API development Knowledge of packaging and shipping of drug substances domestically and/or internationally and associated Incoterms Familiarity with drug substance characterization analysis (HPLC, UPLC, LC-MS, MS, GC-MS, AAA, CHN) for in-process, release, and stability testing Nearest Major Market: Los Angeles
The Project Manager (PM) is responsible for the coordination and proactive management of ongoing active pharmaceutical ingredient (API) manufacturing campaigns for Bachem customers in the biotechnology and pharmaceutical industries. The PM reports into Group Leader or Director and liaises externally with the customers as well as internally with Bachem Sales and site-specific (Torrance or Vista, CA) Operations (QC, QA, Logistics, and Production) teams to ensure that the clients' milestones and deliverables are met. Your Tasks: Proactively and simultaneously manage multiple (5+) generic and new chemical entity (NCE) drug substance manufacturing projects at Bachem Americas for non-GMP, clinical and commercial GMP use Ensure that project deliverables and timelines are met as stipulated in customer purchase orders and agreements/contracts (Non-Disclosure Agreement, Master Supply Agreement, Quality Agreement, Developmental Agreement, Statement of Work) Once project is completed, perform closing activities such as shipping, storage, and invoicing of product Interface with project management functions at other Bachem manufacturing sites (Vista, CA and Bubendorf, Switzerland) to track progress of projects ordered within the Americas Consistently communicate timely and project progress updates and/or issues to customers via email and teleconferences Effectively manage customer review, approval and delivery (where applicable) of manufacturing-related documents (batch records, analytical method and validation protocols/reports, CofA's, and release specifications) Facilitate in project-related discussions both internally and externally and generate meeting notes and action items Serve as liaison between customer contacts and technical staff at Bachem manufacturing sites Provide feedback internally on project-related proposal requests as needed Update Enterprise Resource Planning (ERP) and CRM software to reflect real-time project status/requirements Schedule, organize, and document customer visits (technical and quality/audit-related) to manufacturing sites Collaborate with Contract Manager to ensure the feasibility of compliance within all contracts and agreements Maintain close communication with Sales Team to ensure they are kept informed on project interactions with customers Communicate monthly project status, closing, and financials to Bachem upper management Participate in sales process whenever needed Assist/train sales force and other key personnel in manufacturing capabilities and associated services Special projects will be assigned on occasion Travel may be required as business demands dictate Your Profile: Minimum B.S. in Science (Chemistry, Biochemistry, Biology or similar) field 3-5 years pharm/biotech experience (laboratory, laboratory-related, and/or cGMP manufacturing) 1-3 years of project management experience 1-2 years in customer-facing role, such as Sales, consulting, or Project Management in the pharma, biotech or medical device industry Ability to understand financial aspects of customer accounts (Payment terms, pre-payment requirements, forecasting) Excellent computer/system skills, especially MS Office, CRM (Salesforce), Document Control (Master Control), Document-sharing (SharePoint, ShareFile), ERP (SAP), Online and video-conferencing meetings (Skype); MS Project Excellent written and oral communication skills Ability to effectively organize, multitask, and work in a fast-paced, deadline driven work environment Experience facilitating external and internal team calls and onsite visits to manufacturing sites and capturing required notes and action items Ability to communicate in a proactive and solution-focused manner, including keeping management and stakeholders aware of potential issues Detail oriented with the ability to troubleshoot and resolve problems Ability to work independently and manage one's time Communicate effectively and ability to function well in a cross-functional team environment Preferred: M.S. or Ph.D. in Science (Chemistry, Biochemistry, Biology, Bioengineering, or similar) field or MBA PMP certification Drug substance peptide, small molecule, oligonucleotide, or recombinant protein manufacturing experience FDA and/or Global Regulatory and compliance experience CMO or CRO experience Knowledge of contracts and agreements (NDA's, Supply Agreements, Quality Agreements, Request for Proposals) to ensure they are adhered to during project execution Knowledge of Chemistry, Manufacturing, and Controls (CMC) documents having to do with IND and NDA filings and API development Knowledge of packaging and shipping of drug substances domestically and/or internationally and associated Incoterms Familiarity with drug substance characterization analysis (HPLC, UPLC, LC-MS, MS, GC-MS, AAA, CHN) for in-process, release, and stability testing Nearest Major Market: Los Angeles