Marriott Vacations Worldwide
Washington, Washington DC
Relocations Assistance Provided Plan 3 DC Based. Responsible for DC Mayflower and Manor, Williamsburg VA Sales Operations. Up to 25% travel to VA required Salary MRP $200,000 - $220,000 JOB SUMMARY Establishes and executes site-level sales strategy. Responsible for on-site coordination of sales and sales administration. Provides direction to the sales management team and supports the team with resources and conflict resolution. Coordinates sales efforts with Sr. Director of Marketing to ensure coordination of marketing and sales efforts. Participates in the performance management, coaching, recruiting, and selection of the sales workforce. Oversee the customer sales experience and proactively responds to customer concerns. CANDIDATE PROFILE Education and Experience College degree preferred Minimum 2 years experience in Sales Leadership Experience Minimum 5 years experience in sales with vacation ownership Ability to receive DC RE License required. Required Qualifications Proficiency in reading and writing English (additional language required for certain positions) Successful Candidates Will Be Willing To: Work in close contact with the general public in sales and situations that require strong communication and customer service skills Openness to adapt to different cultural contexts based on location Must be willing to work weekends and holidays as required by business needs JOB SPECIFIC TASKS Developing and Executing Strategy Contributes to the development of long-term function and strategy of the project. Develops a culture of excellence in all facets of project operation. Develops and ensures sales management implements philosophy of tour efficiency, and is profit driven (rather than strictly volume driven), while building strong team values. General Business Management Implements and manages daily administrative procedures in compliance with company policy and practical business process. Forecasts and budgets annual sales targets. Addresses personnel issues in compliance with company policy. Ensures proper communications are maintained with all staff personnel or others associated with project operations. Standard review process participation. Ensures Sales department works with Marketing department to achieve project goals. Managing the Guest Experience Manages the sales floor to ensure guest tour flow experience is efficient and conducive to sales presentation discussions and purchase deliberations. Resolves any unresolved guest issues that have been escalated. Monitors guest experience survey data and follow up with department leaders as appropriate. Ensures Sales Gallery meets or exceeds all property standards. Maintaining, Analyzing, & Communicating Key Reports Uses reports on individual and team production performance (e.g., Confirmations-Experiences per guest, volume-per-guest VPG , close rate, employee satisfaction, Regional Customer Experience Report, Site Daily Flash) to evaluate overall project and team effectiveness. Uses market analyses (e.g., cost per tour, development plans, and marketing cost by channel and effort) to evaluate the effectiveness of various incentives and programs in order to determine which incentives and programs should be retained. Monitors Budget versus Actual Results (BUVARS) for sales department to evaluate department effectiveness. Managing External Relationships Negotiates contracts and work with vendors. Works directly with local Marriott Hotel General Managers and Area Vice President. Managing & Developing the Sales Workforce Develops future sales managers while implementing company directed self-development programs. Coaches, manages and leads direct reports Measures the performance of the sales departments against goals and holds them accountable. Rewards and recognizes manager performance (e.g., way-to-go letters, personal bests). Motivates managers to increase production and performance Observes and identifies direct report areas of strength and development opportunities (e.g., through ride-alongs, shadowing, monitoring). Oversees the development and/or update of sales training manuals and sales process enhancements (e.g., Eagle Flight Plans, Resource Guides). Conducts formal performance reviews and uses this information to create individual development plans, career paths, and promotion development plans. Manages associate performance, developing performance plans for associates below expectation (progressive discipline). Identifies and responds to the needs/questions/issues (both work and non-work related) brought forth by team associates. Mediates conflict in and between teams (e.g., within marketing or sales teams, between marketing and sales teams). Provides guidelines for empowering associates to make decisions regarding guest experience and service issues. Reviews various training programs prior to implementation. Reviews and approves policies and procedures pertaining to work flow, lead distribution, reward, recognition, and discipline. Creates an awareness and understanding of policies and procedures for conducting business (e.g., Flight Plans, Local Standard Operating Procedures). Participates in recruiting (e.g., make internal announcements to managers in order to generate referrals, monitor online and print ads, intervene in personnel selection matters if needed). Ensures hiring managers follow personnel selection protocols. Develops compensation plans for sales teams that maximize production. Contributing to the Management of the Enterprise Understands and abides by state and federal regulations around sales activity. If in a non-U.S. location, understands and abides by applicable local regulations around sales activity. Updates plans and actions to prepare for management meetings. Performs other duties as assigned. COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS Leadership Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values. Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills. Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. Managing Execution Planning and Organizing -Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed. Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Building Relationships Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions. Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Organizational Capability - Evaluating and adapting the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. Learning and Applying Personal Expertise Applied Learning - Seeking and making the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understanding and utilizing business information (e.g., data related to Associate Engagement, Guest Satisfaction, and Property Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology). Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience.Functional Job Family Competencies Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities. Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics. Sales and Marketing and Operations - Ability to understand the business needs and basic concepts of Sales and Marketing and Resort Operations in order to build a positive and collaborative working relationship. Our Company offers healthcare benefits to eligible associates. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Relocations Assistance Provided Plan 3 DC Based. Responsible for DC Mayflower and Manor, Williamsburg VA Sales Operations. Up to 25% travel to VA required Salary MRP $200,000 - $220,000 JOB SUMMARY Establishes and executes site-level sales strategy. Responsible for on-site coordination of sales and sales administration. Provides direction to the sales management team and supports the team with resources and conflict resolution. Coordinates sales efforts with Sr. Director of Marketing to ensure coordination of marketing and sales efforts. Participates in the performance management, coaching, recruiting, and selection of the sales workforce. Oversee the customer sales experience and proactively responds to customer concerns. CANDIDATE PROFILE Education and Experience College degree preferred Minimum 2 years experience in Sales Leadership Experience Minimum 5 years experience in sales with vacation ownership Ability to receive DC RE License required. Required Qualifications Proficiency in reading and writing English (additional language required for certain positions) Successful Candidates Will Be Willing To: Work in close contact with the general public in sales and situations that require strong communication and customer service skills Openness to adapt to different cultural contexts based on location Must be willing to work weekends and holidays as required by business needs JOB SPECIFIC TASKS Developing and Executing Strategy Contributes to the development of long-term function and strategy of the project. Develops a culture of excellence in all facets of project operation. Develops and ensures sales management implements philosophy of tour efficiency, and is profit driven (rather than strictly volume driven), while building strong team values. General Business Management Implements and manages daily administrative procedures in compliance with company policy and practical business process. Forecasts and budgets annual sales targets. Addresses personnel issues in compliance with company policy. Ensures proper communications are maintained with all staff personnel or others associated with project operations. Standard review process participation. Ensures Sales department works with Marketing department to achieve project goals. Managing the Guest Experience Manages the sales floor to ensure guest tour flow experience is efficient and conducive to sales presentation discussions and purchase deliberations. Resolves any unresolved guest issues that have been escalated. Monitors guest experience survey data and follow up with department leaders as appropriate. Ensures Sales Gallery meets or exceeds all property standards. Maintaining, Analyzing, & Communicating Key Reports Uses reports on individual and team production performance (e.g., Confirmations-Experiences per guest, volume-per-guest VPG , close rate, employee satisfaction, Regional Customer Experience Report, Site Daily Flash) to evaluate overall project and team effectiveness. Uses market analyses (e.g., cost per tour, development plans, and marketing cost by channel and effort) to evaluate the effectiveness of various incentives and programs in order to determine which incentives and programs should be retained. Monitors Budget versus Actual Results (BUVARS) for sales department to evaluate department effectiveness. Managing External Relationships Negotiates contracts and work with vendors. Works directly with local Marriott Hotel General Managers and Area Vice President. Managing & Developing the Sales Workforce Develops future sales managers while implementing company directed self-development programs. Coaches, manages and leads direct reports Measures the performance of the sales departments against goals and holds them accountable. Rewards and recognizes manager performance (e.g., way-to-go letters, personal bests). Motivates managers to increase production and performance Observes and identifies direct report areas of strength and development opportunities (e.g., through ride-alongs, shadowing, monitoring). Oversees the development and/or update of sales training manuals and sales process enhancements (e.g., Eagle Flight Plans, Resource Guides). Conducts formal performance reviews and uses this information to create individual development plans, career paths, and promotion development plans. Manages associate performance, developing performance plans for associates below expectation (progressive discipline). Identifies and responds to the needs/questions/issues (both work and non-work related) brought forth by team associates. Mediates conflict in and between teams (e.g., within marketing or sales teams, between marketing and sales teams). Provides guidelines for empowering associates to make decisions regarding guest experience and service issues. Reviews various training programs prior to implementation. Reviews and approves policies and procedures pertaining to work flow, lead distribution, reward, recognition, and discipline. Creates an awareness and understanding of policies and procedures for conducting business (e.g., Flight Plans, Local Standard Operating Procedures). Participates in recruiting (e.g., make internal announcements to managers in order to generate referrals, monitor online and print ads, intervene in personnel selection matters if needed). Ensures hiring managers follow personnel selection protocols. Develops compensation plans for sales teams that maximize production. Contributing to the Management of the Enterprise Understands and abides by state and federal regulations around sales activity. If in a non-U.S. location, understands and abides by applicable local regulations around sales activity. Updates plans and actions to prepare for management meetings. Performs other duties as assigned. COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS Leadership Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values. Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills. Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. Managing Execution Planning and Organizing -Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed. Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Building Relationships Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions. Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Organizational Capability - Evaluating and adapting the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. Learning and Applying Personal Expertise Applied Learning - Seeking and making the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understanding and utilizing business information (e.g., data related to Associate Engagement, Guest Satisfaction, and Property Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology). Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience.Functional Job Family Competencies Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities. Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics. Sales and Marketing and Operations - Ability to understand the business needs and basic concepts of Sales and Marketing and Resort Operations in order to build a positive and collaborative working relationship. Our Company offers healthcare benefits to eligible associates. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Orlando Health
Orlando, Florida
Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women's health, primary care and the largest hospitalist program in Florida. Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida's east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you Position Summary The Neuropsychology Group provides comprehensive outpatient neuropsychological assessments of adult patients suspected of having cognitive impairment associated with neurological conditions. Our neuropsychologists are licensed psychologists with specialized education and extensive training in the clinical neurosciences, including the relationship between behavioral functioning, neuroanatomy, neurology and neurophysiology. An integral part of Orlando Health's Department of Neurology, Neuropsychology Group also shares a close collaborative relationship with other departments to provide our patients with the highest quality of care. Orlando Health Medical Group Neuropsychology Department Located in Downtown Orlando Perferably Billigual in English and Spanish Qualifications Education/Training Requirements for licensure in psychology include Ph.D. or Psy. D., Doctoral degree in Clinical Psychology, clinical internship and postdoctoral fellowship. Advanced training in Rehabilitation Psychology or Neuropsychology (Internship or Fellowship Level). License/Certification Licensed psychologist in the state of Florida by the Florida Department of Health - renewed bi-annually. Must meet the guidelines specified in Division 40 APA for practice in neuropsychology. American Board of Professional Psychology certification. Experience Three (3) to five (5) years of experience working within medical settings and interdisciplinary treatment teams. Responsibilities Provides professional operational leadership of the outpatient Neuropsychology department. Collaborates with Orlando Health Medical Group Administration to ensure departmental efficiency and effectiveness. Demonstrates a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve Orlando Heath and OHMG specific goals. Ability to identify clinical care gaps and develop, evaluate or update clinic policies and standard operating procedures in the ambulatory clinic setting. Plans and coordinates quality and service activities in the outpatient clinic and is responsible for the overall culture of safety within all service line clinical areas (clinic, treatment areas, inpatient/outpatient transitions). Actively participates in OHMG ambulatory wide clinical strategy with the Assistant Vice President and OHMG operational leaders to ensure alignment to these strategies in their ambulatory clinics. Efficiently manages, directs, and coordinates clinic processes provide cost-effective, quality patient care service. Provides neuropsychological/neurobehavioral assessment of patients with an emphasis on how their current status impacts their daily function and rehabilitation. Interacts effectively as a member of an interdisciplinary treatment team. Develops neurobehavioral treatment plans and works within the team model to implement them as appropriate. Trains and supervises doctoral and masters level psychology students. Participates in didactic and committee work as appropriate and in accordance with the specific interests of the candidate. Conducts oneself in a manner consistent with APA ethical guidelines and ensures a safe environment for patients and visitors. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.
Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women's health, primary care and the largest hospitalist program in Florida. Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida's east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you Position Summary The Neuropsychology Group provides comprehensive outpatient neuropsychological assessments of adult patients suspected of having cognitive impairment associated with neurological conditions. Our neuropsychologists are licensed psychologists with specialized education and extensive training in the clinical neurosciences, including the relationship between behavioral functioning, neuroanatomy, neurology and neurophysiology. An integral part of Orlando Health's Department of Neurology, Neuropsychology Group also shares a close collaborative relationship with other departments to provide our patients with the highest quality of care. Orlando Health Medical Group Neuropsychology Department Located in Downtown Orlando Perferably Billigual in English and Spanish Qualifications Education/Training Requirements for licensure in psychology include Ph.D. or Psy. D., Doctoral degree in Clinical Psychology, clinical internship and postdoctoral fellowship. Advanced training in Rehabilitation Psychology or Neuropsychology (Internship or Fellowship Level). License/Certification Licensed psychologist in the state of Florida by the Florida Department of Health - renewed bi-annually. Must meet the guidelines specified in Division 40 APA for practice in neuropsychology. American Board of Professional Psychology certification. Experience Three (3) to five (5) years of experience working within medical settings and interdisciplinary treatment teams. Responsibilities Provides professional operational leadership of the outpatient Neuropsychology department. Collaborates with Orlando Health Medical Group Administration to ensure departmental efficiency and effectiveness. Demonstrates a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve Orlando Heath and OHMG specific goals. Ability to identify clinical care gaps and develop, evaluate or update clinic policies and standard operating procedures in the ambulatory clinic setting. Plans and coordinates quality and service activities in the outpatient clinic and is responsible for the overall culture of safety within all service line clinical areas (clinic, treatment areas, inpatient/outpatient transitions). Actively participates in OHMG ambulatory wide clinical strategy with the Assistant Vice President and OHMG operational leaders to ensure alignment to these strategies in their ambulatory clinics. Efficiently manages, directs, and coordinates clinic processes provide cost-effective, quality patient care service. Provides neuropsychological/neurobehavioral assessment of patients with an emphasis on how their current status impacts their daily function and rehabilitation. Interacts effectively as a member of an interdisciplinary treatment team. Develops neurobehavioral treatment plans and works within the team model to implement them as appropriate. Trains and supervises doctoral and masters level psychology students. Participates in didactic and committee work as appropriate and in accordance with the specific interests of the candidate. Conducts oneself in a manner consistent with APA ethical guidelines and ensures a safe environment for patients and visitors. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.