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Field Risk Specialist Position Opportunity! W e pay for drive time so candidates must live in the immediate area of Hayward, CA. This is a Field Based Position so you will not be assigned to a local office About DataScan Headquartered in Alpharetta, Georgia, DataScan stands at the forefront of delivering cutting-edge wholesale asset financing and inventory risk management solutions. Our commitment lies in empowering lenders to efficiently oversee their operations and manage risk through our technologies, knowledge, and expertise. With our connected commercial ecosystem, we continue to evolve the dealer commercial lending industry. Exciting Job Opportunity Alert! We at DataScan's Risk Management (RM) Operations Team are on the hunt for a spirited, goal-oriented Field Risk Specialist (FRS) to supercharge our national field team. Your role is to lead the charge executing high-stakes floorplan audits at a wide range of wholesale and retail dealer locations across your assigned territory. As an FRS, your work will be far from mundane. You'll be tasked with physically verifying floor planned inventory, transforming detective work into an art as you inspect dealership records, and showcasing your problem-solving skills as you determine the disposition of missing inventory using Ai's state of the art mobile audit application. Expect a fast-paced, dynamic environment where you're constantly interacting with dealer personnel, unraveling audit results, and communicating with client representatives. Every day you'll flex your analytical muscles, reviewing and authenticating dealer records and other documents related to sold, missing, and damaged inventory units. But that's not all. You'll also play a vital role in risk management, becoming the gatekeeper of inventory status by recording detailed information in our Onsite mobile audit application and ensuring the legitimacy of Motor Vehicle Titles. If you love the thrill of on-the-ground operations and have a knack for risk assessment, then this is the career opportunity you've been waiting for. Join us and redefine what is means to be a Field Risk Specialist. Essential Functions: Verify in stock inventory by inspecting the VIN/serial number for each floorplanned inventory unit. Meet with authorized dealership personnel to identify the disposition of missing inventory units. Review and verify the authenticity of dealer records and other documentation associated with sold, missing and damaged inventory units. Verify the status of MSOs and titles. Record status information for each inventory unit in the Ai mobile audit application. Record information about dealer visit. Review audit results with dealer personnel. Communicate with client representatives about audit results, dealer conditions, and risk potential. Candidates must be located in the Hayward, California area Ability to work independently with strong work ethic Professional demeanor with excellent communication and interpersonal skills Excellent problem solving and decision-making abilities Basic computer literacy required Occasional travel outside of local territory may be required from time-to-time Lifting and moving boxes may be required from time-to-time Valid driver's license with the ability to travel overnight (3 to 5 nights of overnight travel monthly) High School diploma or GED required, college preferred Two years or more of applicable experience in: floorplan auditing, banking/financial services, automotive, customer service, field services or related industry. Compensation & Benefits: At DataScan, our associates are our number one asset. We offer competitive compensation with annual bonus potential, paid time-off, company vehicle or monthly vehicle allowance, expense reimbursement, excellent health care and retirement benefits. Compensation and benefits include: Competitive compensation Bonus potential based on satisfactory performance Company vehicle or monthly vehicle allowance Expense reimbursement Flexible health insurance options, including vision and dental coverage 401K retirement savings plan, including company contributions Wellness incentives Paid Parental Leave Education Reimbursement Meal Allowance/Reimbursement when traveling overnight DataScan Alpharetta GA Facebook Careers DataScan () Compensation details: 0 Yearly Salary PIcdf2b5-

Category : Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will be based on-site at our Brownsville, TX location. Your Responsibilities As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: High School Diploma or equivalent. IT/Network certifications/degrees preferred Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Entry-level network troubleshooting Ability to set up home Wi-Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computer Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets