13 jobs found

Please take time to review Banner Bank's Consent & Privacy notice before applying. Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status. Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral. More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years. With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations. As an Assistant Branch Manager, you'll help lead the daily operations of the branch while creating a supportive, service driven environment for both clients and team members. You'll play a key role in coaching, developing, and empowering teller staff, all while guiding clients toward financial solutions that help them achieve their goals. Your leadership helps ensure the branch runs smoothly, efficiently, and with care. Leads the day-to-day operations of the branch. Supervise, train, and coach Teller staff. Support the Branch Manager in developing an on going sales performance culture. Effectively assist clients in achieving their financial goals by actively referring Bank products and services. Refer clients to other Bank specialists when applicable. Act in full management capacity in the absence of a Branch Manager. In this role you'll Oversee the processing of daily financial transactions, including deposits, withdrawals, check cashing, and loan payments. Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team. Support operational tasks and ensure they are completed accurately and on time. Follow and reinforce policies and procedures to minimize risk and support strong audit results. Engage clients in proactive financial conversations using the Banner Way process and tools. Present tailored recommendations that align with each client's financial needs and goals. Refer clients to other business partners when additional expertise is needed. Answer questions, troubleshoot client account issues, and ensure prompt resolution. Maintain an in depth understanding of operational processes, compliance requirements, and security standards. Serve as acting manager in the absence of the Branch Manager. What we're looking for You have a High School Diploma or G.E.D. (Required). You bring 6 or more years of retail banking experience (Required). You have experience in a supervisory or management role leading a project, process, or team (Required). An equivalent combination of education and experience can be considered in lieu of a degree. What helps you shine You bring extensive knowledge of retail banking products, policies, procedures, and systems. You're confident navigating complex accounts and have experience with consumer and QuickStep lending. You excel in client service and relationship building, with strong communication skills in person, over the phone, and via email. You bring effective selling, cross selling, and referral abilities to support branch growth. You're skilled in problem solving, negotiation, and interpreting client financial information. You have experience in a financial sales oriented role and enjoy helping clients find the right solutions. You can lift and move up to 25 pounds as part of the role. Travel Up to 20% travel. Our Company Values Do the right thing Mutual respect Teamwork Accountability What Our Team Says "I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated." - Glassdoor review Compensation & Benefits Targeted starting salary range (based on experience): $27 - $36 Annual incentive potential Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life Paid vacation time, sick time and 11 company paid holidays 401k (with up to 4% match) Tuition reimbursement In this role you'll have the opportunity to: Oversee processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments. Responsible for acting as a leader in sales, operations, and client service. Manage the operations of the branch along with the training, mentoring, and coaching of the teller team. Assist with operational tasks and ensure they are completed on time. Adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results. Assist clients by gaining an understanding of their current and future financial needs by engaging in proactive discussions using the Banner Way process and tools. Responsible for presenting tailored solutions that meet the client's specific financial needs. Refer clients to other lines of business as appropriate. Answer questions and resolve technical problems on client accounts. Develop and maintain in-depth knowledge of all operational processes and requirements; meets compliance standards. Drive operational efficiency through initiating solutions and/or participating in various bank wide projects targeting such improvement. Responsible for complying with, and ensuring staff follows, policies, procedures, security requirements, and government regulations. Education & Certifications H.S. Diploma: required (an equivalent combination of education and experience may be considered) NMLS registration preferred Experience or more years of retail banking experience 0 to 2 years of experience in a supervisory/management role leading a project, process or team Required Knowledge, Skills and Abilities Extensive knowledge of retail product philosophy, policy, procedures, documentation and systems. Thorough knowledge of all retail products and services. Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending. Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required. Possess effective selling, cross selling and referral skills. Possess strong mathematical, problem solving, and negotiation skills. Demonstrate ability to manage more complex operational issues, including the ability to provide support to other branches in the absence of the Division Operations Manager. Experience in a financial sales representative oriented role. Travel Up to 20% Compensation & Benefits Targeted starting salary range (based on experience): $51,989 - $77,984 Incentive potential Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance Paid vacation time, sick time and 11 company paid holidays 401k (with up to 4% match) Tuition reimbursement up to $5,250 annually Get more information at: Employee Benefits Banner Bank

Please take time to review Banner Bank's Consent & Privacy notice before applying. Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status. Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral. More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years. With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations. As an Assistant Branch Manager, you'll help lead the daily operations of the branch while creating a supportive, service driven environment for both clients and team members. You'll play a key role in coaching, developing, and empowering teller staff, all while guiding clients toward financial solutions that help them achieve their goals. Your leadership helps ensure the branch runs smoothly, efficiently, and with care. Leads the day-to-day operations of the branch. Supervise, train, and coach Teller staff. Support the Branch Manager in developing an on going sales performance culture. Effectively assist clients in achieving their financial goals by actively referring Bank products and services. Refer clients to other Bank specialists when applicable. Act in full management capacity in the absence of a Branch Manager. In this role you'll Oversee the processing of daily financial transactions, including deposits, withdrawals, check cashing, and loan payments. Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team. Support operational tasks and ensure they are completed accurately and on time. Follow and reinforce policies and procedures to minimize risk and support strong audit results. Engage clients in proactive financial conversations using the Banner Way process and tools. Present tailored recommendations that align with each client's financial needs and goals. Refer clients to other business partners when additional expertise is needed. Answer questions, troubleshoot client account issues, and ensure prompt resolution. Maintain an in depth understanding of operational processes, compliance requirements, and security standards. Serve as acting manager in the absence of the Branch Manager. What we're looking for You have a High School Diploma or G.E.D. (Required). You bring 6 or more years of retail banking experience (Required). You have experience in a supervisory or management role leading a project, process, or team (Required). An equivalent combination of education and experience can be considered in lieu of a degree. What helps you shine You bring extensive knowledge of retail banking products, policies, procedures, and systems. You're confident navigating complex accounts and have experience with consumer and QuickStep lending. You excel in client service and relationship building, with strong communication skills in person, over the phone, and via email. You bring effective selling, cross selling, and referral abilities to support branch growth. You're skilled in problem solving, negotiation, and interpreting client financial information. You have experience in a financial sales oriented role and enjoy helping clients find the right solutions. You can lift and move up to 25 pounds as part of the role. Travel Up to 20% travel. Our Company Values Do the right thing Mutual respect Teamwork Accountability What Our Team Says "I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated." - Glassdoor review Compensation & Benefits Targeted starting salary range (based on experience): $27 - $36 Annual incentive potential Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life Paid vacation time, sick time and 11 company paid holidays 401k (with up to 4% match) Tuition reimbursement In this role you'll have the opportunity to: Oversee processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments. Responsible for acting as a leader in sales, operations, and client service. Manage the operations of the branch along with the training, mentoring, and coaching of the teller team. Assist with operational tasks and ensure they are completed on time. Adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results. Assist clients by gaining an understanding of their current and future financial needs by engaging in proactive discussions using the Banner Way process and tools. Responsible for presenting tailored solutions that meet the client's specific financial needs. Refer clients to other lines of business as appropriate. Answer questions and resolve technical problems on client accounts. Develop and maintain in-depth knowledge of all operational processes and requirements; meets compliance standards. Drive operational efficiency through initiating solutions and/or participating in various bank wide projects targeting such improvement. Responsible for complying with, and ensuring staff follows, policies, procedures, security requirements, and government regulations. Education & Certifications H.S. Diploma: required (an equivalent combination of education and experience may be considered) NMLS registration preferred Experience or more years of retail banking experience 0 to 2 years of experience in a supervisory/management role leading a project, process or team Required Knowledge, Skills and Abilities Extensive knowledge of retail product philosophy, policy, procedures, documentation and systems. Thorough knowledge of all retail products and services. Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending. Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required. Possess effective selling, cross selling and referral skills. Possess strong mathematical, problem solving, and negotiation skills. Demonstrate ability to manage more complex operational issues, including the ability to provide support to other branches in the absence of the Division Operations Manager. Experience in a financial sales representative oriented role. Travel Up to 20% Compensation & Benefits Targeted starting salary range (based on experience): $51,989 - $77,984 Incentive potential Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance Paid vacation time, sick time and 11 company paid holidays 401k (with up to 4% match) Tuition reimbursement up to $5,250 annually Get more information at: Employee Benefits Banner Bank

Please take time to review Banner Bank's Consent & Privacy notice before applying. Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status. Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral. More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years. With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations. As an Assistant Branch Manager, you'll help lead the daily operations of the branch while creating a supportive, service driven environment for both clients and team members. You'll play a key role in coaching, developing, and empowering teller staff, all while guiding clients toward financial solutions that help them achieve their goals. Your leadership helps ensure the branch runs smoothly, efficiently, and with care. Leads the day-to-day operations of the branch. Supervise, train, and coach Teller staff. Support the Branch Manager in developing an on going sales performance culture. Effectively assist clients in achieving their financial goals by actively referring Bank products and services. Refer clients to other Bank specialists when applicable. Act in full management capacity in the absence of a Branch Manager. In this role you'll Oversee the processing of daily financial transactions, including deposits, withdrawals, check cashing, and loan payments. Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team. Support operational tasks and ensure they are completed accurately and on time. Follow and reinforce policies and procedures to minimize risk and support strong audit results. Engage clients in proactive financial conversations using the Banner Way process and tools. Present tailored recommendations that align with each client's financial needs and goals. Refer clients to other business partners when additional expertise is needed. Answer questions, troubleshoot client account issues, and ensure prompt resolution. Maintain an in depth understanding of operational processes, compliance requirements, and security standards. Serve as acting manager in the absence of the Branch Manager. What we're looking for You have a High School Diploma or G.E.D. (Required). You bring 6 or more years of retail banking experience (Required). You have experience in a supervisory or management role leading a project, process, or team (Required). An equivalent combination of education and experience can be considered in lieu of a degree. What helps you shine You bring extensive knowledge of retail banking products, policies, procedures, and systems. You're confident navigating complex accounts and have experience with consumer and QuickStep lending. You excel in client service and relationship building, with strong communication skills in person, over the phone, and via email. You bring effective selling, cross selling, and referral abilities to support branch growth. You're skilled in problem solving, negotiation, and interpreting client financial information. You have experience in a financial sales oriented role and enjoy helping clients find the right solutions. You can lift and move up to 25 pounds as part of the role. Travel Up to 20% travel. Our Company Values Do the right thing Mutual respect Teamwork Accountability What Our Team Says "I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated." - Glassdoor review Compensation & Benefits Targeted starting salary range (based on experience): $27 - $36 Annual incentive potential Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life Paid vacation time, sick time and 11 company paid holidays 401k (with up to 4% match) Tuition reimbursement In this role you'll have the opportunity to: Oversee processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments. Responsible for acting as a leader in sales, operations, and client service. Manage the operations of the branch along with the training, mentoring, and coaching of the teller team. Assist with operational tasks and ensure they are completed on time. Adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results. Assist clients by gaining an understanding of their current and future financial needs by engaging in proactive discussions using the Banner Way process and tools. Responsible for presenting tailored solutions that meet the client's specific financial needs. Refer clients to other lines of business as appropriate. Answer questions and resolve technical problems on client accounts. Develop and maintain in-depth knowledge of all operational processes and requirements; meets compliance standards. Drive operational efficiency through initiating solutions and/or participating in various bank wide projects targeting such improvement. Responsible for complying with, and ensuring staff follows, policies, procedures, security requirements, and government regulations. Education & Certifications H.S. Diploma: required (an equivalent combination of education and experience may be considered) NMLS registration preferred Experience or more years of retail banking experience 0 to 2 years of experience in a supervisory/management role leading a project, process or team Required Knowledge, Skills and Abilities Extensive knowledge of retail product philosophy, policy, procedures, documentation and systems. Thorough knowledge of all retail products and services. Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending. Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required. Possess effective selling, cross selling and referral skills. Possess strong mathematical, problem solving, and negotiation skills. Demonstrate ability to manage more complex operational issues, including the ability to provide support to other branches in the absence of the Division Operations Manager. Experience in a financial sales representative oriented role. Travel Up to 20% Compensation & Benefits Targeted starting salary range (based on experience): $51,989 - $77,984 Incentive potential Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance Paid vacation time, sick time and 11 company paid holidays 401k (with up to 4% match) Tuition reimbursement up to $5,250 annually Get more information at: Employee Benefits Banner Bank

Reports To: CEO Supports: Retail Operations, Bakery Production, and People Operations Job Summary The Controller is responsible for leading the financial operations of the organization across retail café units and wholesale bakery production. This role oversees accounting, financial reporting, payroll in both union and non-union environments, and the integrity of multi-location inventory and POS systems. Beyond operational oversight, the Controller serves as a strategic financial partner to senior leadership. The role actively manages banking relationships, cash flow forecasting, and lending compliance, ensuring the company maintains strong financial positioning and liquidity to support growth. The Controller partners with Operations to analyze pricing strategy and menu engineering, evaluating product mix, contribution margins, labor impact, and cost trends to protect and improve profitability across retail and wholesale channels. This position also supports long-term growth initiatives by providing financial modeling for new café openings, capital investments, production expansion, and market development opportunities. Through disciplined internal controls, margin analysis, and forward-looking financial planning, the Controller helps drive sustainable growth while preserving the financial health and operational excellence of the organization. Page Break Primary Duties & Responsibilities Financial Leadership & Strategy Partner with CEO and leadership team on financial strategy and decision-making Develop and monitor annual budgets and rolling forecasts Provide financial modeling for new café openings, equipment investments, and growth initiatives Analyze financial performance by business unit (Retail vs. Wholesale) Present monthly financial reports with variance analysis and actionable insights Accounting & Financial Reporting Oversee general ledger, month-end and year-end close processes Ensure timely and accurate preparation of financial statements (P&L, Balance Sheet, Cash Flow) Maintain chart of accounts aligned with retail and production operations Reconcile bank accounts, credit cards, loans, and intercompany accounts Manage fixed assets and depreciation schedules (ovens, mixers, refrigeration, etc.) Coordinate annual tax filings and external CPA relationship Cost Accounting & Margin Management Develop and maintain product-level costing for wholesale and retail items Monitor food cost, packaging cost, and labor cost trends Analyze production yields, waste, and inventory variances Support pricing strategy and margin improvement initiatives Partner with production leadership on inventory controls and COGS accuracy Cash Flow & Working Capital Manage cash flow forecasting and liquidity planning Oversee accounts payable and accounts receivable processes Monitor wholesale receivables and aging reports Optimize vendor payment terms and customer credit policies Payroll & Compliance Oversee payroll processing and payroll tax compliance Ensure compliance with federal, state, and local regulations Manage sales tax filings across retail locations Maintain insurance, workers' compensation, and business registrations Internal Controls & Systems Establish and maintain strong internal financial controls Oversee POS integration, inventory systems, and accounting software Improve reporting automation and operational dashboards Support ERP/POS/accounting system upgrades as needed Team Leadership Train managers on financial literacy and reporting tools Build scalable processes to support growth Page Break Key Performance Indicators (KPIs) Timely and accurate monthly close Gross margin improvement by business unit Inventory variance reduction Cash flow stability Budget adherence Financial reporting accuracy Compensation and Work Environment We offer competitive wages and benefits commensurate with a candidate's experience and education. This role operates in a combination office and on-site bakery/café environment and may require periodic early morning availability or end-of-month schedule flexibility. The Controller works collaboratively with operations, production, and retail leadership to support informed, data-driven decision-making across the organization. Annual Salary and Weekly Pay Paid Time Off: Personal, Vacation, and Sick Health, Dental, Vision with shared contribution between employer and team member 401k Program with employer match Free products while working and employee discounts during non-working shifts Compensation details: 00 Yearly Salary PI6f8a330c6b58-2057

The Branch Manager II is responsible for the strategic leadership and operational management of the bank branch, focusing on achieving high levels of customer satisfaction and financial performance. This role involves overseeing daily operations, ensuring compliance with regulatory standards, and fostering a positive team culture. The Branch Manager II will lead a team of banking professionals, providing guidance and support in achieving sales targets and developing client relationships. Additionally, this position requires a strong emphasis on risk management and operational efficiency, with the manager analyzing performance metrics to drive continuous improvement. The ideal candidate will possess extensive experience in banking, excellent leadership and communication skills, and a proven ability to develop and implement effective business strategies that align with the bank's goals. This role plays a crucial part in enhancing the branch's reputation and profitability while ensuring a seamless banking experience for customers. Responsibilities Lead the branch to achieve or exceed goals for deposits, new accounts, referrals, and loan production. Build and maintain strong customer relationships by identifying needs and recommending appropriate banking products and services. Foster a high- performing sales and service culture through leadership, coaching, and accountability for branch team members. Oversee daily branch operations to ensure efficiency, accuracy, regulatory compliance, and exceptional customer service. Manage staffing, employee development, and performance to maintain a motivated and productive team environment. Ensure compliance with bank policies, regulatory requirements, and internal audit standards. Originate and close consumer and small business loans ( generally up to $ 100,000 exposure) and assist with loan portfolio administration. Maintain knowledge of bank systems and processes to ensure operational effectiveness and data integrity. Represent the bank in community and professional activities to strengthen relationships and support business development. PId8d9cee5-

Customer Service Representative Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Non-Exempt / Full-Time / on-site Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Representative: Working within established operational policies, procedures and protocols, the individual will be responsible for business development activities from new and existing customers through the sale and service of all deposit products and related services. The incumbent will be skilled in relationship selling and have strong product knowledge. Respond promptly and appropriately to various customer inquiries and efficiently handle problem resolution. Answer questions on various services the financial institution provides and recognizes sales and referral opportunities. May also have teller processing responsibilities and is highly proficient in this area. Job Requirements for the Customer Service Representative: Previous experience in a front-line banking or financial services position is preferred Excellent verbal and written communication skills Strong customer sales, service and interpersonal skills Strong organizational, technical and computer skills Adapts well and embraces change Essential Job Functions for the Customer Service Representative: Proficient in the sales and service of all deposit products and services and some consumer loans Responsible for proactively engaging customers to uncover needs, recommend appropriate solutions and closing sales opportunities. Develop quality referrals to others for a variety of products and services such as residential mortgages, consumer loans, small business loans, investments, etc. Consistently provides outstanding service and assistance to customers and coworkers Actively participates and supports branch sales plans, campaigns and promotions. Efficiently processes teller transactions and performs all related tasks as required Respond promptly and efficiently in resolving customer problems. Understand and adheres to various policies and procedures including security, compliance and operations Perform all other duties as required This Job Description for the Customer Service Representative describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PI4fdcd25d655d-9285

Commercial Portfolio Manager Department: Commercial Lending Reports to: VP Senior Commercial Lender Supervises: None Status: Exempt Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary: The Commercial Portfolio Manager supports the Bank's Commercial Bankers by completing activities to help monitor the existing loan portfolio, analyze new lending opportunities and close loans in accordance with established lending objectives, policies and procedures. This position shall work closely with the Commercial Bankers to provide a high level of support and analysis of commercial credit relationships. Job Requirements: • Bachelor's degree in finance, business of related field and or equivalent experience in education or related field. • Minimum of five years' experience in the financial field. • Experience in credit analysis, preferably in a commercial loan environment. • Knowledge of commercial lending policies and procedures. • Good communication and sales skills. • Strong organizational skills and the ability to work independently. • Excellent problem-solving skills. Specific Job Functions: • Monitor commercial loan portfolios consistent with the loan policy, identify and report exceptions, and ensure that credit requests are presented to the proper lending authority. • Work closely with commercial bankers, credit department, loan servicing, administrative staff and customers in handling customer requests, maturities and renewals, management of delinquent relationships and servicing of customer relationships. • Works closely with Credit Department to submit requests for appraisal and environmental reports; new loan requests; annual review requests, etc. • Analyze new requests with Commercial Bankers. • Provide primary portfolio support for Commercial Bankers and administrative staff in review of documents for loan closings and attend loan closings as needed. • Assist the Commercial Bankers and CLA team with risk rating evaluation, credit memos, review memos, loan covenant testing, insurance and document deficiency resolutions. • Work with Commercial Bankers and CLA team to ensure proper credit and collateral file documentation including timely collection and analysis of financial statements. • Community involvement to promote bank products and services i.e.: Rotary, Kiwanis or other Civic groups. This Job Description describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature indicates that you have read this Job Description and understand the essential functions and qualifications for the job. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PIc8df76595d73-4943

Assistant Branch Manager I Department: Branch Administration Reports to: Market Manager Supervises: Teller and Customer Service Staff Status: Full-time / Exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for Assistant Branch Manager I: Assist the Market Manager in the day-to-day operations of the branch to ensure efficiency and adherence with established regulatory, compliance and operating policies and procedures. Provide on-going guidance and training to branch staff on products, services, processes, procedures, etc. Confer and participate with the Market Manager in resolving personnel issues, and in hiring and scheduling staff. Complete employee performance evaluations and other documentation for their Market Manager's review as needed. Oversee workflow and teller and customer service activities independently in the absence of the Market Manager. Sales production responsibilities for new deposit and consumer loans. Answers questions on all services the financial institution provides and is proficient in recognizing sales and quality referral opportunities. Job Requirements for Assistant Branch Manager I: Three or more years of prior supervisory, sales, service and operations experience in a financial institution is necessary. Proficient verbal and written communication. Proven strong customer sales, service and interpersonal skills. Ability to work independently as well as with a variety of people in a team environment. Adapt easily to change and is able to effectively handle multiple tasks. Excellent organizational, problem resolution, technical and computer skills. Proven supervisory skills with the ability to effectively motivate and direct the activities of others. Proficient knowledge of branch, teller and customer services processes, policies, guidelines and operating procedures. Specific Job Functions for Assistant Branch Manager I: Manage overall daily branch operations and ensures staff's on-going compliance with the Bank's operating procedures, policies and guidelines. Responsible for insuring branch cash audits and routine audit/security reports are completed and submitted on schedule. Oversee teller and customer service staffing schedules to ensure adequate coverage and efficient workflows are maintained. Coach, mentor and provide on-going cross training of staff to build their skills and knowledge in various areas including operations, compliance, sales and service. Engage in sales activities to promote Partners Bank products and services to existing customers and prospects. Proficient in the sale, service and personal production of all deposit and consumer loan products and services. Participate in the preparation and delivery of employee performance evaluations and documentation. Provide input in the hiring of branch tellers and customer service staff, and employee disciplinary action plans. Capable of managing the branch temporarily in the Market Manager's absence Represent the bank at various community events and encourages staff participation. Perform additional duties as required. This Job Description for the Assistant Branch Manager I describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PI95a3354a835a-6366

Position Title: Team Leader - Mortgage Locations: St. Louis_MO Time Type: Full time Req ID: JR1038-St. Louis_MO At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions. For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel. You might say we're unlike any other bank. And you'd be right." At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $50,200 annually + variable compensation package Location Requirement: This position is responsible for leading the Mortgage team within our St. Louis Region and requires candidates to reside in or be willing to regularly work within this market. Position Summary This position performs a wide range of duties relating to the origination of residential mortgage loans for branch offices and outside referrals. Meet standards and objectives defined by management for personal mortgage loan sales and cross-selling objectives. Assume overall responsibility for the residential mortgage loan from application to closing on personal production. In addition, responsible for overall production of the team and the day-to-day management of each Loan Originator (LO). Effectively partner with fulfillment Operations to drive closed volume. This position is a leadership role. Primary Accountabilities People Manages a team of professionals in a customer-centric culture to excel in a fast-paced environment. Coaches, develops, and conducts performance management activities with direct and indirect reports. Identifies high-potential employees for advanced training and development opportunities. Effectively manages poor performers. Manages a team of at least 1 Mortgage Loan Originator (MLO) or Jr. Mortgage Loan Originator. Relationship Management and Sales Development Develops and nurtures relationships with referral sources to generate new business opportunities. Cultivates a sales-focused culture within the team and contributes to the development of effective marketing strategies. Fosters a culture of compliance and ethical sales practices. Ability to generate annual production in excess of $20 million. Manages personal and team production to achieve monthly production goals. Holds business plan reviews with sales team. Builds strategic and tactical plans for driving volume growth in assigned area. Participates in sales calls with Loan Originator's. Identifies opportunities for improvement in systems and procedures to enhance efficiency. Accountable for verifying all loan originators are in compliance with state and federal regulation, as well as policies and procedures set by the bank. Monitors quality levels of loan originators to insure adherence to standards. Serves as an intermediary for loan issues with processing, manager and underwriting manager. Provides support at bank sponsored events. Other The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Bachelor's degree in business, finance, real estate, or related field. Minimum of 3 years of experience leading teams with demonstrated success coaching and motivating team members. 5 years' experience in real estate/mortgage sales required. NMLS State License or Federal NMLS Registration. Strong entrepreneurial and business development/sales experience/skills. Knowledge of FHA, FNMA and FHLMS underwriting guidelines. Subject matter expert in mortgage compliance regulations. Business acumen and judgment- bank mortgage products, policies, and procedures. Needs analysis skills - analyzing information regarding customer income/debts, etc. Interpersonal/Persuasive/Influencing and negotiation skills. In-depth knowledge of conventional, government, and portfolio guidelines. Knowledge of residential mortgage processing, underwriting, and closing procedures. Knowledge of federal lending regulations governing real estate lending. Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence. Excellent organizational and time management skills. Ability to deal with complex problems involving multiple facets and variables in non-standardized situations. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence ("AI") to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT PI24d05feb5-

Position Title: Team Leader - Mortgage Locations: Rockford_IL Time Type: Full time Req ID: JR1307-Rockford_IL At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions. For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel. You might say we're unlike any other bank. And you'd be right." At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $50,200 annually + variable compensation package Location Requirement: This position supports our Rockford and Northern Region, including Lee County, and requires candidates to reside in or be willing to regularly work within this market. Position Summary This position performs a wide range of duties relating to the origination of residential mortgage loans for branch offices and outside referrals. Meet standards and objectives defined by management for personal mortgage loan sales and cross-selling objectives. Assume overall responsibility for the residential mortgage loan from application to closing on personal production. In addition, responsible for overall production of the team and the day-to-day management of each Loan Originator (LO). Effectively partner with fulfillment Operations to drive closed volume. This position is a leadership role. Primary Accountabilities People Manages a team of professionals in a customer-centric culture to excel in a fast-paced environment. Coaches, develops, and conducts performance management activities with direct and indirect reports. Identifies high-potential employees for advanced training and development opportunities. Effectively manages poor performers. Manages a team of at least 1 Mortgage Loan Originator (MLO) or Jr. Mortgage Loan Originator. Relationship Management and Sales Development Develops and nurtures relationships with referral sources to generate new business opportunities. Cultivates a sales-focused culture within the team and contributes to the development of effective marketing strategies. Fosters a culture of compliance and ethical sales practices. Ability to generate annual production in excess of $20 million. Manages personal and team production to achieve monthly production goals. Holds business plan reviews with sales team. Builds strategic and tactical plans for driving volume growth in assigned area. Participates in sales calls with Loan Originator's. Identifies opportunities for improvement in systems and procedures to enhance efficiency. Accountable for verifying all loan originators are in compliance with state and federal regulation, as well as policies and procedures set by the bank. Monitors quality levels of loan originators to insure adherence to standards. Serves as an intermediary for loan issues with processing, manager and underwriting manager. Provides support at bank sponsored events. Other The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Bachelor's degree in business, finance, real estate, or related field. Minimum of 3 years of experience leading teams with demonstrated success coaching and motivating team members. 5 years' experience in real estate/mortgage sales required. NMLS State License or Federal NMLS Registration. Strong entrepreneurial and business development/sales experience/skills. Knowledge of FHA, FNMA and FHLMS underwriting guidelines. Subject matter expert in mortgage compliance regulations. Business acumen and judgment- bank mortgage products, policies, and procedures. Needs analysis skills - analyzing information regarding customer income/debts, etc. Interpersonal/Persuasive/Influencing and negotiation skills. In-depth knowledge of conventional, government, and portfolio guidelines. Knowledge of residential mortgage processing, underwriting, and closing procedures. Knowledge of federal lending regulations governing real estate lending. Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence. Excellent organizational and time management skills. Ability to deal with complex problems involving multiple facets and variables in non-standardized situations. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence ("AI") to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT PI45f55b47eae8-4320

Position Title: Team Leader - Mortgage Locations: Sterling_IL Time Type: Full time Req ID: JR1307-Sterling_IL At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions. For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel. You might say we're unlike any other bank. And you'd be right." At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $50,200 annually + variable compensation package Location Requirement: This position supports our Rockford and Northern Region, including Lee County, and requires candidates to reside in or be willing to regularly work within this market. Position Summary This position performs a wide range of duties relating to the origination of residential mortgage loans for branch offices and outside referrals. Meet standards and objectives defined by management for personal mortgage loan sales and cross-selling objectives. Assume overall responsibility for the residential mortgage loan from application to closing on personal production. In addition, responsible for overall production of the team and the day-to-day management of each Loan Originator (LO). Effectively partner with fulfillment Operations to drive closed volume. This position is a leadership role. Primary Accountabilities People Manages a team of professionals in a customer-centric culture to excel in a fast-paced environment. Coaches, develops, and conducts performance management activities with direct and indirect reports. Identifies high-potential employees for advanced training and development opportunities. Effectively manages poor performers. Manages a team of at least 1 Mortgage Loan Originator (MLO) or Jr. Mortgage Loan Originator. Relationship Management and Sales Development Develops and nurtures relationships with referral sources to generate new business opportunities. Cultivates a sales-focused culture within the team and contributes to the development of effective marketing strategies. Fosters a culture of compliance and ethical sales practices. Ability to generate annual production in excess of $20 million. Manages personal and team production to achieve monthly production goals. Holds business plan reviews with sales team. Builds strategic and tactical plans for driving volume growth in assigned area. Participates in sales calls with Loan Originator's. Identifies opportunities for improvement in systems and procedures to enhance efficiency. Accountable for verifying all loan originators are in compliance with state and federal regulation, as well as policies and procedures set by the bank. Monitors quality levels of loan originators to insure adherence to standards. Serves as an intermediary for loan issues with processing, manager and underwriting manager. Provides support at bank sponsored events. Other The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Bachelor's degree in business, finance, real estate, or related field. Minimum of 3 years of experience leading teams with demonstrated success coaching and motivating team members. 5 years' experience in real estate/mortgage sales required. NMLS State License or Federal NMLS Registration. Strong entrepreneurial and business development/sales experience/skills. Knowledge of FHA, FNMA and FHLMS underwriting guidelines. Subject matter expert in mortgage compliance regulations. Business acumen and judgment- bank mortgage products, policies, and procedures. Needs analysis skills - analyzing information regarding customer income/debts, etc. Interpersonal/Persuasive/Influencing and negotiation skills. In-depth knowledge of conventional, government, and portfolio guidelines. Knowledge of residential mortgage processing, underwriting, and closing procedures. Knowledge of federal lending regulations governing real estate lending. Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence. Excellent organizational and time management skills. Ability to deal with complex problems involving multiple facets and variables in non-standardized situations. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence ("AI") to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT PI08ae2aab97ff-4323

Position Title: Team Leader - Mortgage Locations: Dixon_IL Time Type: Full time Req ID: JR1307-Dixon_IL At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions. For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel. You might say we're unlike any other bank. And you'd be right." At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $50,200 annually + variable compensation package Location Requirement: This position supports our Rockford and Northern Region, including Lee County, and requires candidates to reside in or be willing to regularly work within this market. Position Summary This position performs a wide range of duties relating to the origination of residential mortgage loans for branch offices and outside referrals. Meet standards and objectives defined by management for personal mortgage loan sales and cross-selling objectives. Assume overall responsibility for the residential mortgage loan from application to closing on personal production. In addition, responsible for overall production of the team and the day-to-day management of each Loan Originator (LO). Effectively partner with fulfillment Operations to drive closed volume. This position is a leadership role. Primary Accountabilities People Manages a team of professionals in a customer-centric culture to excel in a fast-paced environment. Coaches, develops, and conducts performance management activities with direct and indirect reports. Identifies high-potential employees for advanced training and development opportunities. Effectively manages poor performers. Manages a team of at least 1 Mortgage Loan Originator (MLO) or Jr. Mortgage Loan Originator. Relationship Management and Sales Development Develops and nurtures relationships with referral sources to generate new business opportunities. Cultivates a sales-focused culture within the team and contributes to the development of effective marketing strategies. Fosters a culture of compliance and ethical sales practices. Ability to generate annual production in excess of $20 million. Manages personal and team production to achieve monthly production goals. Holds business plan reviews with sales team. Builds strategic and tactical plans for driving volume growth in assigned area. Participates in sales calls with Loan Originator's. Identifies opportunities for improvement in systems and procedures to enhance efficiency. Accountable for verifying all loan originators are in compliance with state and federal regulation, as well as policies and procedures set by the bank. Monitors quality levels of loan originators to insure adherence to standards. Serves as an intermediary for loan issues with processing, manager and underwriting manager. Provides support at bank sponsored events. Other The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Bachelor's degree in business, finance, real estate, or related field. Minimum of 3 years of experience leading teams with demonstrated success coaching and motivating team members. 5 years' experience in real estate/mortgage sales required. NMLS State License or Federal NMLS Registration. Strong entrepreneurial and business development/sales experience/skills. Knowledge of FHA, FNMA and FHLMS underwriting guidelines. Subject matter expert in mortgage compliance regulations. Business acumen and judgment- bank mortgage products, policies, and procedures. Needs analysis skills - analyzing information regarding customer income/debts, etc. Interpersonal/Persuasive/Influencing and negotiation skills. In-depth knowledge of conventional, government, and portfolio guidelines. Knowledge of residential mortgage processing, underwriting, and closing procedures. Knowledge of federal lending regulations governing real estate lending. Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence. Excellent organizational and time management skills. Ability to deal with complex problems involving multiple facets and variables in non-standardized situations. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence ("AI") to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT PId119b43bc0c0-4322

MANAGER COMPLIANCE PB WHAT IS THE OPPORTUNITY? PB Support Services Manager has primary responsibility for Compliance oversight, Risk Control Programs, Projects and Credit Support functions. Quality Control and application support. The position is responsible for direct management, monitoring, and reporting of underwriting compliance, loan documentation compliance, and risk control programs and assessments for the various high-volume commercial, consumer and real estate areas of Private Client Services. Accordingly, the PB Support Services Manager must possess a deep and progressive knowledge of industry related and local, state and federal lending and quality control and compliance laws, regulations and issues.The PB Support Services Manager will research lending regulatory issues, monitor compliance with regulations, develop detailed risk assessments, make recommendations based on industry best practices, and supervise compliance staff. The position also assists the Division Administrative Manager in ensuring department activities run smoothly and efficiently by providing leadership, training and supervision within the department as deemed appropriate. WHAT WILL YOU DO? Compliance Oversight for Private Client Services (Credit & Documentation units) Private Client Service's Risk Control Self-Assessment program; also includes Risk Administration for Early Warning and Document Standardization Private Client Services Application & Systems support including Finance Center, Info Track and Fair Isaacs Liquid Credit; also includes Private Client Service's Data Base management. Review and monitor federal, state, and regulatory publications and other compliance resources to maintain current knowledge of regulations, rules, and industry best practice expectations. Partner with and build effective relationships with senior management and other colleagues throughout the bank to ensure compliance objectives are met. Review existing policies and procedures and influence the successful creation and implementation of new policies, procedures and quality control activities to ensure robust compliance mechanisms and internal controls are in place and adhered to. Assist with inquiries from regulatory agencies and/or auditors as suitable; escalate issues as appropriate. Innovate through technology proposals and process modifications to continually improve efficiency, service and quality. Proactively seek and implement workflow and procedural changes to parallel bank growth. Responsible for achieving satisfactory assessments in regulators', internal audit and loan review examinations. 30% Projects Manage projects for the Credit and Documentation team to ensure they are completed in a timely manner and within approved budget parameters. 20% Management/Supervision Monitor staff (3-5 direct reports) in daily tasks, operations and quality control; ensure the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results; Perform personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervise the daily activities of subordinates including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training. Reinforce the application of superior customer service through his or her own example along with appropriate follow through with involved Units/Departments and colleagues. Assume responsibility for various department functions in the absence of staff members or in overload situations as determined by the Administrative Manager. Play a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff; Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded. All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Minimum 10 years of experience in financial services Minimum 10 years of experience in loan fulfillment, compliance or lending operations Minimum 5 years of management experience Additional Qualifications Bachelor's degree with designation in business or finance; or 10 years of related experience in loan fulfillment, compliance or lending operations; or the equivalent combination of education and experience. Work related experience should consist of an in-depth background in bank administration, compliance and supervisory skills. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry. Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees. Knowledge of related State and Federal banking regulations. Strong administrative skills and ability to manage large/complex projects. Ability to analyze complex situations and provide guidance, makes recommendations, and/or escalates the issues to appropriate level of management. Ability to work with no supervision while performing duties. Proven ability to effectively train and instruct others in a formal classroom or one-on-one environment. Advanced knowledge and technical experience required in documenting consumer and commercial loans and real estate secured loans. Knowledge of general banking operations to include loan processing, collateral, insurance and related loan-specific requirements. Prior demonstrated experience in managing, developing and motivating professional and clerical staff required. Previous experience working in a highly centralized environment across multiple loan products preferred. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.