Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a dedicated Business Risk and Controls Advisor Lead, you will provide oversight into regulatory programs. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls; including, risk and control self-assessments, identification, and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Handle risk assessment data and uses critical thinking to identify key data-driven insights tied to first line of defense. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL OR this position can work remotely in the continental U.S. with occasional business travel. Relocation assistance is not available for this position. What you'll do: Lead all aspects of multiple initiatives in support of risk and/or regulatory compliance related initiatives including but not limited to: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance. Apply a comprehensive understanding of risk and regulatory compliance to includes business strategies and solutions. Responsible for data analysis, report preparation and trend analysis, applying business intelligence tools. Design solutions for unanswered business questions and anticipates future business needs. Direct, organize and coordinate action plans designed to enhance governance practices in alignment with risk and compliance frameworks. Influence and develop innovative solutions to mitigate risk and prevent risk exposures which result in significant business impacts. Lead projects involving cross-functional areas. Define and outline innovative ways to problem resolution and leads project team from concept through implementation. Counsel senior management on the status of their control environment related to risk identification and control weaknesses. Identify critical areas to raise issues and findings to appropriate partners. Serve as a primary resource to cross functional team members and counsel on risk mitigation opportunities. Stay informed of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed. Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree Minimum 8 years' experience supporting risk-related, compliance related, or business control design activities; OR 8 years' experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 6 years' experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative field, and 4 years' experience supporting risk-related, and/or compliance-related, or business control design activities. Knowledge of federal laws, rules, regulations, and applicable guidance to include OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA. What sets you apart: Experience working complex projects in a highly matrixed organization. Experience handling regulatory enforcement projects and responses. External fraud experience strongly desired. Strong communication skills, attention to detail and passion for excellence. US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/18/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a dedicated Business Risk and Controls Advisor Lead, you will provide oversight into regulatory programs. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls; including, risk and control self-assessments, identification, and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Handle risk assessment data and uses critical thinking to identify key data-driven insights tied to first line of defense. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL OR this position can work remotely in the continental U.S. with occasional business travel. Relocation assistance is not available for this position. What you'll do: Lead all aspects of multiple initiatives in support of risk and/or regulatory compliance related initiatives including but not limited to: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance. Apply a comprehensive understanding of risk and regulatory compliance to includes business strategies and solutions. Responsible for data analysis, report preparation and trend analysis, applying business intelligence tools. Design solutions for unanswered business questions and anticipates future business needs. Direct, organize and coordinate action plans designed to enhance governance practices in alignment with risk and compliance frameworks. Influence and develop innovative solutions to mitigate risk and prevent risk exposures which result in significant business impacts. Lead projects involving cross-functional areas. Define and outline innovative ways to problem resolution and leads project team from concept through implementation. Counsel senior management on the status of their control environment related to risk identification and control weaknesses. Identify critical areas to raise issues and findings to appropriate partners. Serve as a primary resource to cross functional team members and counsel on risk mitigation opportunities. Stay informed of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed. Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree Minimum 8 years' experience supporting risk-related, compliance related, or business control design activities; OR 8 years' experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 6 years' experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative field, and 4 years' experience supporting risk-related, and/or compliance-related, or business control design activities. Knowledge of federal laws, rules, regulations, and applicable guidance to include OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA. What sets you apart: Experience working complex projects in a highly matrixed organization. Experience handling regulatory enforcement projects and responses. External fraud experience strongly desired. Strong communication skills, attention to detail and passion for excellence. US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a dedicated Business Continuation Advisor Senior, you will play a critical role in supporting our robust business continuity and disaster recovery enterprise program. Our program is seeking a resiliency professional who can drive and influence continuity, resiliency, and strategy. We are seeking someone who is ready to roll up their sleeves and make a significant impact on our program's growth. Guides and facilitates the identification, analysis, development, implementation, management and oversight of business, technology, third party recovery plans and crisis management strategies. Identifies, process improvement, industry best practices and existing and emerging business disruption risks and ensuring adequate risk mitigation strategies and contingency plans are designed and in place to protect our employees, our resources and critical third party. Facilitates training, exercises and tests and provides guidance and oversight to ensure adherence to USAA's business continuity policy, standard and procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Phoenix, AZ. Relocation assistance is not available for this position. What you'll do: Applies industry knowledge of the financial services industry and business continuity and resiliency requirements, policies, laws, and regulations to daily work. Coordinates, gathers and analyzes data trends and responds accordingly to multiple lines of business and/or Enterprise specific business continuity and resiliency trends, requirements and requests. Performs research, analysis and reporting to identify, resolve, and explain complex cross-CoSA business continuity and resiliency issues, gaps and incidents. Gathers information to support business analysis, resolve issues, gaps and incidents, and identify points of escalation. Advises the business on how to strengthen and manage their business continuity and resiliency program to ensure alignment and integration with the Enterprise Business Continuation Program, Legal and Risk and Compliance. Plans, executes and oversees business continuity, resiliency and recovery exercises for multiple lines of business and/or the entire Enterprise covering life safety, business interruptions, critical suppliers and disaster recovery scenarios. Identifies operational gaps and potential business continuity and resiliency risks and in partnership with the business and other stakeholders recommends solutions to improve operational processes and applications to close gaps and mitigate risk. Ensures all internally developed, and commercially available business applications meet or exceed business continuation standards and include adequate and measurable controls. Performs critical business operations or systems applications, processes, procedures, and incident remediation action plans to ensure appropriate escalations in support of business disruptions or other business continuity related matters. Assists the business with translating business continuity and resiliency related control deficiencies into actionable plans and provides recommendations to minimize business continuity and resiliency risks and strengthen the overall control environment. Reviews business documents and forms to ensure compliance with enterprise business continuity policy and regulatory and legal requirements. Guides the business, Compliance, Risk Management, Audit Services, and Legal on strategic and tactical responses to internal and external audit questions and analysis. Serves as a liaison between the line of business, staff agencies and the Enterprise Business Continuation Program. Prepares executive level communications and after-action reports for senior management. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of business and/or technology operations, business continuity, disaster recovery, emergency response, incident management, crisis response, or directly related operational risk experience in these functions. Advanced knowledge of business continuity and resiliency industry best practices and tools; IT infrastructure, data, processing and application recovery attributes. Advanced knowledge of relevant regulatory compliance, industry regulations, regulatory data sources, and risk management practices. Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail. Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external civic, crisis, and emergency management agencies. Active, or the ability to obtain a valid Associate Business Continuity Professional (ABCP) certification within first year of employment. What sets you apart: 8-10 years of practical Resiliency experience within an Insurance or Banking Industry Hands-on experience of implementing Business Impact analysis and defining critical businesses services SME in developing and evaluating efficacy of people, application, data and third party recovery strategies Experience with supplier life cycle management including due diligence, planning and testing of resiliency exercises of critical third parties Working knowledge of evolving regulatory requirements and Industry frameworks The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160-$189,530. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/17/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a dedicated Business Continuation Advisor Senior, you will play a critical role in supporting our robust business continuity and disaster recovery enterprise program. Our program is seeking a resiliency professional who can drive and influence continuity, resiliency, and strategy. We are seeking someone who is ready to roll up their sleeves and make a significant impact on our program's growth. Guides and facilitates the identification, analysis, development, implementation, management and oversight of business, technology, third party recovery plans and crisis management strategies. Identifies, process improvement, industry best practices and existing and emerging business disruption risks and ensuring adequate risk mitigation strategies and contingency plans are designed and in place to protect our employees, our resources and critical third party. Facilitates training, exercises and tests and provides guidance and oversight to ensure adherence to USAA's business continuity policy, standard and procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Phoenix, AZ. Relocation assistance is not available for this position. What you'll do: Applies industry knowledge of the financial services industry and business continuity and resiliency requirements, policies, laws, and regulations to daily work. Coordinates, gathers and analyzes data trends and responds accordingly to multiple lines of business and/or Enterprise specific business continuity and resiliency trends, requirements and requests. Performs research, analysis and reporting to identify, resolve, and explain complex cross-CoSA business continuity and resiliency issues, gaps and incidents. Gathers information to support business analysis, resolve issues, gaps and incidents, and identify points of escalation. Advises the business on how to strengthen and manage their business continuity and resiliency program to ensure alignment and integration with the Enterprise Business Continuation Program, Legal and Risk and Compliance. Plans, executes and oversees business continuity, resiliency and recovery exercises for multiple lines of business and/or the entire Enterprise covering life safety, business interruptions, critical suppliers and disaster recovery scenarios. Identifies operational gaps and potential business continuity and resiliency risks and in partnership with the business and other stakeholders recommends solutions to improve operational processes and applications to close gaps and mitigate risk. Ensures all internally developed, and commercially available business applications meet or exceed business continuation standards and include adequate and measurable controls. Performs critical business operations or systems applications, processes, procedures, and incident remediation action plans to ensure appropriate escalations in support of business disruptions or other business continuity related matters. Assists the business with translating business continuity and resiliency related control deficiencies into actionable plans and provides recommendations to minimize business continuity and resiliency risks and strengthen the overall control environment. Reviews business documents and forms to ensure compliance with enterprise business continuity policy and regulatory and legal requirements. Guides the business, Compliance, Risk Management, Audit Services, and Legal on strategic and tactical responses to internal and external audit questions and analysis. Serves as a liaison between the line of business, staff agencies and the Enterprise Business Continuation Program. Prepares executive level communications and after-action reports for senior management. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of business and/or technology operations, business continuity, disaster recovery, emergency response, incident management, crisis response, or directly related operational risk experience in these functions. Advanced knowledge of business continuity and resiliency industry best practices and tools; IT infrastructure, data, processing and application recovery attributes. Advanced knowledge of relevant regulatory compliance, industry regulations, regulatory data sources, and risk management practices. Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail. Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external civic, crisis, and emergency management agencies. Active, or the ability to obtain a valid Associate Business Continuity Professional (ABCP) certification within first year of employment. What sets you apart: 8-10 years of practical Resiliency experience within an Insurance or Banking Industry Hands-on experience of implementing Business Impact analysis and defining critical businesses services SME in developing and evaluating efficacy of people, application, data and third party recovery strategies Experience with supplier life cycle management including due diligence, planning and testing of resiliency exercises of critical third parties Working knowledge of evolving regulatory requirements and Industry frameworks The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160-$189,530. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: Discover's Decisioning Platform product family entails various products working in harmony to facilitate the development, deployment, and monitoring of machine learning models. This role specifically focuses on the research and development product (R&D) within the Decisioning Platform product family. The mission of the research and development (R&D) product is to enable cutting edge technology and solutions positioning Discover to continue as a leader within the financial services industry. This role will be responsible for developing, maintaining, and presenting the vision and roadmap for the Decisioning R&D product used by all lines of business at Discover. This role will create product vision based on a thorough understanding of direct and indirect stakeholders needs working with business initiative owners and technology teams. Guides requirements, manages priorities, and is accountable for delivery. Empowered to make fast decisions about the initiatives, with input from leadership and other key stakeholders. Ensures the technology teams are synthesizing business objectives and agile development principles to operate and expand the existing solutions. Experience with research within machine learning, specifically generative AI, is essential to success within this role. Responsibilities Develops and maintains Family Product vision by collaborating with stakeholders on key product considerations and aligns with product vision, features and roadmap to support business unit goals. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs and potentially grow existing and/or build new product portfolio(s) through new value added and enhanced customer experiences. Leads design, development, and implementation of new product strategy. Works cross functionally to manage shared goals and priorities. Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product family and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Defines and Creates prototypes (e.g., MVPs, POC, etc.) based on customer feedback to test, learn, and validate ideas before committing to larger scale development. Synchronizes and aligns with Product Family POs on prioritization and delivery to maximize Product Family Value. Defines product family MVPs, prioritizing and accepting priorities in partnership with POs and architects. At the family level: Responsible for definition, guidance, and execution of product related activities for a particular portfolio through the entirety of product lifecycle, from strategy and roadmap definition to development and market readiness. Sets business objectives for the product development process and oversees execution, internal or external, as necessary. Works with minimal supervision. Validate user story acceptance criteria. Ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Provides mentoring, fills in the business and/or technical knowledge gaps, etc. Negotiates and influences others across shared services and product teams across product families. Collaborate with cross functional teams to develop and execute go-to-market strategies. Partners with business technology to outline needed technical features that are required to continuously optimize system components and underline infrastructure maintenance. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Provide vision and direction to a team. Coaches team to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee. Minimum Qualifications At a minimum, here's what we need from you: Bachelor's degree in Information Technology, Engineering, Business Administration & Management, Economics, Finance, Mathematics, Statistics, or related 8+ years' experience with Product Management or Engineering experience in Financial Services, Tech Industry, or related 10+ years' experience with Product Management or Engineering experience in Financial Services, Tech Industry, or related Preferred Qualifications If we had our say, we'd also look for: Masters or PhD in the data science or relevant field Experience with leading a research team within the ML and/or AI space - with a special focus on generative AI solutions Proven experience in conceptualizing, defining, building and releasing machine learning and generative AI products Experience in software, data, or machine learning engineering Deep focus with using data to drive decisions Strong ability to communicate ideas both verbally and in writing LI-KE Application Deadline: The application window for this position is anticipated to close on May-06-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $121,000.00 to $177,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
05/17/2024
Full time
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: Discover's Decisioning Platform product family entails various products working in harmony to facilitate the development, deployment, and monitoring of machine learning models. This role specifically focuses on the research and development product (R&D) within the Decisioning Platform product family. The mission of the research and development (R&D) product is to enable cutting edge technology and solutions positioning Discover to continue as a leader within the financial services industry. This role will be responsible for developing, maintaining, and presenting the vision and roadmap for the Decisioning R&D product used by all lines of business at Discover. This role will create product vision based on a thorough understanding of direct and indirect stakeholders needs working with business initiative owners and technology teams. Guides requirements, manages priorities, and is accountable for delivery. Empowered to make fast decisions about the initiatives, with input from leadership and other key stakeholders. Ensures the technology teams are synthesizing business objectives and agile development principles to operate and expand the existing solutions. Experience with research within machine learning, specifically generative AI, is essential to success within this role. Responsibilities Develops and maintains Family Product vision by collaborating with stakeholders on key product considerations and aligns with product vision, features and roadmap to support business unit goals. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs and potentially grow existing and/or build new product portfolio(s) through new value added and enhanced customer experiences. Leads design, development, and implementation of new product strategy. Works cross functionally to manage shared goals and priorities. Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product family and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Defines and Creates prototypes (e.g., MVPs, POC, etc.) based on customer feedback to test, learn, and validate ideas before committing to larger scale development. Synchronizes and aligns with Product Family POs on prioritization and delivery to maximize Product Family Value. Defines product family MVPs, prioritizing and accepting priorities in partnership with POs and architects. At the family level: Responsible for definition, guidance, and execution of product related activities for a particular portfolio through the entirety of product lifecycle, from strategy and roadmap definition to development and market readiness. Sets business objectives for the product development process and oversees execution, internal or external, as necessary. Works with minimal supervision. Validate user story acceptance criteria. Ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Provides mentoring, fills in the business and/or technical knowledge gaps, etc. Negotiates and influences others across shared services and product teams across product families. Collaborate with cross functional teams to develop and execute go-to-market strategies. Partners with business technology to outline needed technical features that are required to continuously optimize system components and underline infrastructure maintenance. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Provide vision and direction to a team. Coaches team to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee. Minimum Qualifications At a minimum, here's what we need from you: Bachelor's degree in Information Technology, Engineering, Business Administration & Management, Economics, Finance, Mathematics, Statistics, or related 8+ years' experience with Product Management or Engineering experience in Financial Services, Tech Industry, or related 10+ years' experience with Product Management or Engineering experience in Financial Services, Tech Industry, or related Preferred Qualifications If we had our say, we'd also look for: Masters or PhD in the data science or relevant field Experience with leading a research team within the ML and/or AI space - with a special focus on generative AI solutions Proven experience in conceptualizing, defining, building and releasing machine learning and generative AI products Experience in software, data, or machine learning engineering Deep focus with using data to drive decisions Strong ability to communicate ideas both verbally and in writing LI-KE Application Deadline: The application window for this position is anticipated to close on May-06-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $121,000.00 to $177,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: Join an innovative and dynamic team that relentlessly strives to deliver best in class Cardmember experiences to drive Discover sales and top of wallet position at key merchant partners and digital wallets. What You'll Do The Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. How You'll Do It Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope. Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Collaborate with cross functional teams to develop and execute go-to-market strategies. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Qualifications You'll Need The Basics Bachelor's Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related 6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related In lieu of a degree, 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related Bonus Points If You Have Agile Certification - Scrum Master or Scrum Product Owner Application Deadline: The application window for this position is anticipated to close on Apr-30-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $110,500.00 to $154,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
05/17/2024
Full time
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: Join an innovative and dynamic team that relentlessly strives to deliver best in class Cardmember experiences to drive Discover sales and top of wallet position at key merchant partners and digital wallets. What You'll Do The Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. How You'll Do It Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope. Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Collaborate with cross functional teams to develop and execute go-to-market strategies. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Qualifications You'll Need The Basics Bachelor's Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related 6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related In lieu of a degree, 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related Bonus Points If You Have Agile Certification - Scrum Master or Scrum Product Owner Application Deadline: The application window for this position is anticipated to close on Apr-30-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $110,500.00 to $154,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! Principal level jobs have unique requirements established to maintain consistent application, usage, and reporting structure. As a dedicated Fraud Principal- Operations, you will Independently and regularly deliver effective, specialized regulatory solutions and advises on key compliance issues to senior executive leaders for the assigned line of business. Provides leadership and direction on highly complex and unique matters of significance leveraging deep subject matter expertise and thought leadership. Partners with and engages Legal, Enterprise Compliance, Risk and IT partners on the development and implementation of regulatory Risk mitigation strategies and solutions for first line of defense. Measurably increases organizational Risk controls and compliance. Provides leadership and direction to ensure processes and procedures are in place to effectively monitor and manage regulatory Risk. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX Phoenix, AZ, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity What you'll do: Oversees, guides, and drives the implementation, development, and maintenance of Risk Management solutions, enabling awareness of changes in the regulatory environment and management of downstream impacts. Stays current on laws, regulations and industry standards and serves as a trusted strategic advisor and thought leader to senior leadership, EC and/or Board members. May independently provide advice directly to the line of business President. Collaborates with a cross-functional team across enterprise, to include Compliance, Risk, Legal and IT partners to lead the design, development and implementation of strategic, technical, and non-technical solutions that protect and minimize regulatory Risk. Demonstrates expert-level thought leadership towards strategy development and applies technical subject-matter-expertise to produce innovative solutions for complex work deliverables in support of departmental initiatives. Supports and engages, as appropriate, in discussions with relevant regulators (e.g. Federal Reserve, OCC, CFPB, FDIC) on the business regulatory Risk control program and results. Oversees Risk and/or quality control improvements and drives strategic mitigation recommendations for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements. Responsible for long-term initiatives, ad hoc requests, issues, and on-going Risk management responsibilities. Consults for other business units on control design to address strategic, operational, financial, and regulatory Risks. Establishes and monitors key performance and Risk indicators/metrics to assist with the early identification of Risk trends. Responsible for the governance, administration of compliance and operational documents and for the governance, maintenance, and enforcement of operating procedures. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of Risk Management, Audit, and/or Compliance experience within a financial services industry to include 6 years of specific SME experience and accountability for designing and implementing Risk management technical and non-technical strategies and solutions. Working knowledge/experience with IT in developing, designing, and implementing technical solutions. Strong understanding of business operations and management, to include end-to-end processes and organizational dependencies. Extensive experience and knowledge of compliance laws, rules, and regulations including relevant industry best practices and subject matter expertise across a broad range of financial products and services to meet regulatory guidelines. Mastery of Risk management consulting skills to include gathering and synthesizing business requirements and communicating and/or facilitating constructive opportunities to a variety of audience levels such as the executive council, legal counsel, law enforcement, regulators, and examiners. Executive-level mastery of property & casualty insurance or banking regulatory requirements, Risk management principles and operational Risk concepts. Demonstrated ability to successfully navigate and operate across multiple levels of a large, highly matrixed organization. Ability to build rapport with key partners and interface with businesses and functions to facilitate the successful implementation of Compliance Risk Management Programs. Strong understanding of Risk and corporate governance practices, and the functions of a three lines of defense Risk management structure. Demonstrated subject matter expertise of enterprise Risk and compliance frameworks, policy development and implementation. Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA. What sets you apart: Evaluate critical processes for opportunity and lead process optimization efforts for the function Deliver with urgency and efficiency in directing tactical response to operational issues and resolution activities Lead robust procedure re-write transformation to include implementation and relaunch to the function Collaborate with business partners to develop and launch performance management program Partner with OMNI leadership to optimize current workforce management program for Fraud Presents information to executive management to raise fraud awareness and education Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures Collaborate with business partners to establish a revitalized Culture, creating enhanced accountability as it relates to fraud mitigation, member experience and controls execution. US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230-$264,200. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/17/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! Principal level jobs have unique requirements established to maintain consistent application, usage, and reporting structure. As a dedicated Fraud Principal- Operations, you will Independently and regularly deliver effective, specialized regulatory solutions and advises on key compliance issues to senior executive leaders for the assigned line of business. Provides leadership and direction on highly complex and unique matters of significance leveraging deep subject matter expertise and thought leadership. Partners with and engages Legal, Enterprise Compliance, Risk and IT partners on the development and implementation of regulatory Risk mitigation strategies and solutions for first line of defense. Measurably increases organizational Risk controls and compliance. Provides leadership and direction to ensure processes and procedures are in place to effectively monitor and manage regulatory Risk. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX Phoenix, AZ, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity What you'll do: Oversees, guides, and drives the implementation, development, and maintenance of Risk Management solutions, enabling awareness of changes in the regulatory environment and management of downstream impacts. Stays current on laws, regulations and industry standards and serves as a trusted strategic advisor and thought leader to senior leadership, EC and/or Board members. May independently provide advice directly to the line of business President. Collaborates with a cross-functional team across enterprise, to include Compliance, Risk, Legal and IT partners to lead the design, development and implementation of strategic, technical, and non-technical solutions that protect and minimize regulatory Risk. Demonstrates expert-level thought leadership towards strategy development and applies technical subject-matter-expertise to produce innovative solutions for complex work deliverables in support of departmental initiatives. Supports and engages, as appropriate, in discussions with relevant regulators (e.g. Federal Reserve, OCC, CFPB, FDIC) on the business regulatory Risk control program and results. Oversees Risk and/or quality control improvements and drives strategic mitigation recommendations for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements. Responsible for long-term initiatives, ad hoc requests, issues, and on-going Risk management responsibilities. Consults for other business units on control design to address strategic, operational, financial, and regulatory Risks. Establishes and monitors key performance and Risk indicators/metrics to assist with the early identification of Risk trends. Responsible for the governance, administration of compliance and operational documents and for the governance, maintenance, and enforcement of operating procedures. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of Risk Management, Audit, and/or Compliance experience within a financial services industry to include 6 years of specific SME experience and accountability for designing and implementing Risk management technical and non-technical strategies and solutions. Working knowledge/experience with IT in developing, designing, and implementing technical solutions. Strong understanding of business operations and management, to include end-to-end processes and organizational dependencies. Extensive experience and knowledge of compliance laws, rules, and regulations including relevant industry best practices and subject matter expertise across a broad range of financial products and services to meet regulatory guidelines. Mastery of Risk management consulting skills to include gathering and synthesizing business requirements and communicating and/or facilitating constructive opportunities to a variety of audience levels such as the executive council, legal counsel, law enforcement, regulators, and examiners. Executive-level mastery of property & casualty insurance or banking regulatory requirements, Risk management principles and operational Risk concepts. Demonstrated ability to successfully navigate and operate across multiple levels of a large, highly matrixed organization. Ability to build rapport with key partners and interface with businesses and functions to facilitate the successful implementation of Compliance Risk Management Programs. Strong understanding of Risk and corporate governance practices, and the functions of a three lines of defense Risk management structure. Demonstrated subject matter expertise of enterprise Risk and compliance frameworks, policy development and implementation. Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA. What sets you apart: Evaluate critical processes for opportunity and lead process optimization efforts for the function Deliver with urgency and efficiency in directing tactical response to operational issues and resolution activities Lead robust procedure re-write transformation to include implementation and relaunch to the function Collaborate with business partners to develop and launch performance management program Partner with OMNI leadership to optimize current workforce management program for Fraud Presents information to executive management to raise fraud awareness and education Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures Collaborate with business partners to establish a revitalized Culture, creating enhanced accountability as it relates to fraud mitigation, member experience and controls execution. US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230-$264,200. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Prevention and Detection Specialist Senior you provide the team with expert knowledge of fraud policies, processes, and systems as well as shares industry best practices to promote deepening of their business acumen. Provides support and advice for Detection Analysts with questions and concerns. Analyzes high risk financial and non-financial transactions and quickly detect and prevents fraudulent activities for a vast range of enterprise products and services. Actively participates in and sometimes leads knowledge sharing sessions with internal peers. Frequently prepares and presents cases of interest to department leaders. This hybrid role requires an individual to be in the office 3 days per week. This position is based in the following locations San Antonio, Tx. and Phoenix, AZ. Relocation assistance is not available for this position. Work Hours between Monday - Sunday -7:00 am - 9:00 pm CST, (40 hour work week) and 2 mandatory holidays per year. The Opportunity What you'll do: Serves as a subject matter expert on a variety of fraud management tools and systems used to identify and investigate suspicious financial and non-financial activity on a vast range of products and services. Serves as a subject matter expert for Fraud Prevention and Detection processes by providing input on business requirements for projects or process changes and/or updates as needed. Responsible for researching and providing detailed analysis in a timely manner to the appropriate area in the appropriate format. Initiates contact with members to review suspicious activity; and if necessary, takes appropriate actions to mitigate the risk and protect the member's assets. Responsible for assisting teammates with difficult calls and escalations. Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services. Utilizes appropriate tools and procedures to report confirmed fraud and associated trends and occasionally participates in working sessions with the strategy team to enhance existing alerts. Applies extensive knowledge of the business, its products, and processes and actively provides improvement opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection. Provides guidance and mentoring to peers and serves as a resource to team members on escalated issues. Performs quality reviews and provides timely feedback to management. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 4 years of fraud prevention/detection experience in a financial services environment. Strong working knowledge of bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud. Strong attention to detail and high concern for data privacy and accuracy. Comprehensive knowledge of the Bank's fraud prevention controls, risk processes, systems and data environments. Advanced knowledge of Microsoft Office products. General knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services. Knowledge of federal laws, rules, and regulations to include: Reg CC, Reg E The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $51,900.00 - $98,440.00 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/17/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Prevention and Detection Specialist Senior you provide the team with expert knowledge of fraud policies, processes, and systems as well as shares industry best practices to promote deepening of their business acumen. Provides support and advice for Detection Analysts with questions and concerns. Analyzes high risk financial and non-financial transactions and quickly detect and prevents fraudulent activities for a vast range of enterprise products and services. Actively participates in and sometimes leads knowledge sharing sessions with internal peers. Frequently prepares and presents cases of interest to department leaders. This hybrid role requires an individual to be in the office 3 days per week. This position is based in the following locations San Antonio, Tx. and Phoenix, AZ. Relocation assistance is not available for this position. Work Hours between Monday - Sunday -7:00 am - 9:00 pm CST, (40 hour work week) and 2 mandatory holidays per year. The Opportunity What you'll do: Serves as a subject matter expert on a variety of fraud management tools and systems used to identify and investigate suspicious financial and non-financial activity on a vast range of products and services. Serves as a subject matter expert for Fraud Prevention and Detection processes by providing input on business requirements for projects or process changes and/or updates as needed. Responsible for researching and providing detailed analysis in a timely manner to the appropriate area in the appropriate format. Initiates contact with members to review suspicious activity; and if necessary, takes appropriate actions to mitigate the risk and protect the member's assets. Responsible for assisting teammates with difficult calls and escalations. Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services. Utilizes appropriate tools and procedures to report confirmed fraud and associated trends and occasionally participates in working sessions with the strategy team to enhance existing alerts. Applies extensive knowledge of the business, its products, and processes and actively provides improvement opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection. Provides guidance and mentoring to peers and serves as a resource to team members on escalated issues. Performs quality reviews and provides timely feedback to management. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 4 years of fraud prevention/detection experience in a financial services environment. Strong working knowledge of bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud. Strong attention to detail and high concern for data privacy and accuracy. Comprehensive knowledge of the Bank's fraud prevention controls, risk processes, systems and data environments. Advanced knowledge of Microsoft Office products. General knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services. Knowledge of federal laws, rules, and regulations to include: Reg CC, Reg E The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $51,900.00 - $98,440.00 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Prevention and Detection Specialist Senior you provide the team with expert knowledge of fraud policies, processes, and systems as well as shares industry best practices to promote deepening of their business acumen. Provides support and advice for Detection Analysts with questions and concerns. Analyzes high risk financial and non-financial transactions and quickly detect and prevents fraudulent activities for a vast range of enterprise products and services. Actively participates in and sometimes leads knowledge sharing sessions with internal peers. Frequently prepares and presents cases of interest to department leaders. This hybrid role requires an individual to be in the office 3 days per week. This position is based in the following locations San Antonio, Tx. and Phoenix, AZ. Relocation assistance is not available for this position. Work Hours between Monday - Sunday -7:00 am - 9:00 pm CST, (40 hour work week) and 2 mandatory holidays per year. The Opportunity What you'll do: Serves as a subject matter expert on a variety of fraud management tools and systems used to identify and investigate suspicious financial and non-financial activity on a vast range of products and services. Serves as a subject matter expert for Fraud Prevention and Detection processes by providing input on business requirements for projects or process changes and/or updates as needed. Responsible for researching and providing detailed analysis in a timely manner to the appropriate area in the appropriate format. Initiates contact with members to review suspicious activity; and if necessary, takes appropriate actions to mitigate the risk and protect the member's assets. Responsible for assisting teammates with difficult calls and escalations. Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services. Utilizes appropriate tools and procedures to report confirmed fraud and associated trends and occasionally participates in working sessions with the strategy team to enhance existing alerts. Applies extensive knowledge of the business, its products, and processes and actively provides improvement opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection. Provides guidance and mentoring to peers and serves as a resource to team members on escalated issues. Performs quality reviews and provides timely feedback to management. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 4 years of fraud prevention/detection experience in a financial services environment. Strong working knowledge of bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud. Strong attention to detail and high concern for data privacy and accuracy. Comprehensive knowledge of the Bank's fraud prevention controls, risk processes, systems and data environments. Advanced knowledge of Microsoft Office products. General knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services. Knowledge of federal laws, rules, and regulations to include: Reg CC, Reg E The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $51,900.00 - $98,440.00 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/17/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Prevention and Detection Specialist Senior you provide the team with expert knowledge of fraud policies, processes, and systems as well as shares industry best practices to promote deepening of their business acumen. Provides support and advice for Detection Analysts with questions and concerns. Analyzes high risk financial and non-financial transactions and quickly detect and prevents fraudulent activities for a vast range of enterprise products and services. Actively participates in and sometimes leads knowledge sharing sessions with internal peers. Frequently prepares and presents cases of interest to department leaders. This hybrid role requires an individual to be in the office 3 days per week. This position is based in the following locations San Antonio, Tx. and Phoenix, AZ. Relocation assistance is not available for this position. Work Hours between Monday - Sunday -7:00 am - 9:00 pm CST, (40 hour work week) and 2 mandatory holidays per year. The Opportunity What you'll do: Serves as a subject matter expert on a variety of fraud management tools and systems used to identify and investigate suspicious financial and non-financial activity on a vast range of products and services. Serves as a subject matter expert for Fraud Prevention and Detection processes by providing input on business requirements for projects or process changes and/or updates as needed. Responsible for researching and providing detailed analysis in a timely manner to the appropriate area in the appropriate format. Initiates contact with members to review suspicious activity; and if necessary, takes appropriate actions to mitigate the risk and protect the member's assets. Responsible for assisting teammates with difficult calls and escalations. Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services. Utilizes appropriate tools and procedures to report confirmed fraud and associated trends and occasionally participates in working sessions with the strategy team to enhance existing alerts. Applies extensive knowledge of the business, its products, and processes and actively provides improvement opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection. Provides guidance and mentoring to peers and serves as a resource to team members on escalated issues. Performs quality reviews and provides timely feedback to management. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 4 years of fraud prevention/detection experience in a financial services environment. Strong working knowledge of bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud. Strong attention to detail and high concern for data privacy and accuracy. Comprehensive knowledge of the Bank's fraud prevention controls, risk processes, systems and data environments. Advanced knowledge of Microsoft Office products. General knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services. Knowledge of federal laws, rules, and regulations to include: Reg CC, Reg E The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $51,900.00 - $98,440.00 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! Principal level jobs have unique requirements established to maintain consistent application, usage, and reporting structure. As a dedicated Fraud Principal- Operations, you will Independently and regularly deliver effective, specialized regulatory solutions and advises on key compliance issues to senior executive leaders for the assigned line of business. Provides leadership and direction on highly complex and unique matters of significance leveraging deep subject matter expertise and thought leadership. Partners with and engages Legal, Enterprise Compliance, Risk and IT partners on the development and implementation of regulatory Risk mitigation strategies and solutions for first line of defense. Measurably increases organizational Risk controls and compliance. Provides leadership and direction to ensure processes and procedures are in place to effectively monitor and manage regulatory Risk. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX Phoenix, AZ, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity What you'll do: Oversees, guides, and drives the implementation, development, and maintenance of Risk Management solutions, enabling awareness of changes in the regulatory environment and management of downstream impacts. Stays current on laws, regulations and industry standards and serves as a trusted strategic advisor and thought leader to senior leadership, EC and/or Board members. May independently provide advice directly to the line of business President. Collaborates with a cross-functional team across enterprise, to include Compliance, Risk, Legal and IT partners to lead the design, development and implementation of strategic, technical, and non-technical solutions that protect and minimize regulatory Risk. Demonstrates expert-level thought leadership towards strategy development and applies technical subject-matter-expertise to produce innovative solutions for complex work deliverables in support of departmental initiatives. Supports and engages, as appropriate, in discussions with relevant regulators (e.g. Federal Reserve, OCC, CFPB, FDIC) on the business regulatory Risk control program and results. Oversees Risk and/or quality control improvements and drives strategic mitigation recommendations for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements. Responsible for long-term initiatives, ad hoc requests, issues, and on-going Risk management responsibilities. Consults for other business units on control design to address strategic, operational, financial, and regulatory Risks. Establishes and monitors key performance and Risk indicators/metrics to assist with the early identification of Risk trends. Responsible for the governance, administration of compliance and operational documents and for the governance, maintenance, and enforcement of operating procedures. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of Risk Management, Audit, and/or Compliance experience within a financial services industry to include 6 years of specific SME experience and accountability for designing and implementing Risk management technical and non-technical strategies and solutions. Working knowledge/experience with IT in developing, designing, and implementing technical solutions. Strong understanding of business operations and management, to include end-to-end processes and organizational dependencies. Extensive experience and knowledge of compliance laws, rules, and regulations including relevant industry best practices and subject matter expertise across a broad range of financial products and services to meet regulatory guidelines. Mastery of Risk management consulting skills to include gathering and synthesizing business requirements and communicating and/or facilitating constructive opportunities to a variety of audience levels such as the executive council, legal counsel, law enforcement, regulators, and examiners. Executive-level mastery of property & casualty insurance or banking regulatory requirements, Risk management principles and operational Risk concepts. Demonstrated ability to successfully navigate and operate across multiple levels of a large, highly matrixed organization. Ability to build rapport with key partners and interface with businesses and functions to facilitate the successful implementation of Compliance Risk Management Programs. Strong understanding of Risk and corporate governance practices, and the functions of a three lines of defense Risk management structure. Demonstrated subject matter expertise of enterprise Risk and compliance frameworks, policy development and implementation. Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA. What sets you apart: Evaluate critical processes for opportunity and lead process optimization efforts for the function Deliver with urgency and efficiency in directing tactical response to operational issues and resolution activities Lead robust procedure re-write transformation to include implementation and relaunch to the function Collaborate with business partners to develop and launch performance management program Partner with OMNI leadership to optimize current workforce management program for Fraud Presents information to executive management to raise fraud awareness and education Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures Collaborate with business partners to establish a revitalized Culture, creating enhanced accountability as it relates to fraud mitigation, member experience and controls execution. US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230-$264,200. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/17/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! Principal level jobs have unique requirements established to maintain consistent application, usage, and reporting structure. As a dedicated Fraud Principal- Operations, you will Independently and regularly deliver effective, specialized regulatory solutions and advises on key compliance issues to senior executive leaders for the assigned line of business. Provides leadership and direction on highly complex and unique matters of significance leveraging deep subject matter expertise and thought leadership. Partners with and engages Legal, Enterprise Compliance, Risk and IT partners on the development and implementation of regulatory Risk mitigation strategies and solutions for first line of defense. Measurably increases organizational Risk controls and compliance. Provides leadership and direction to ensure processes and procedures are in place to effectively monitor and manage regulatory Risk. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX Phoenix, AZ, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity What you'll do: Oversees, guides, and drives the implementation, development, and maintenance of Risk Management solutions, enabling awareness of changes in the regulatory environment and management of downstream impacts. Stays current on laws, regulations and industry standards and serves as a trusted strategic advisor and thought leader to senior leadership, EC and/or Board members. May independently provide advice directly to the line of business President. Collaborates with a cross-functional team across enterprise, to include Compliance, Risk, Legal and IT partners to lead the design, development and implementation of strategic, technical, and non-technical solutions that protect and minimize regulatory Risk. Demonstrates expert-level thought leadership towards strategy development and applies technical subject-matter-expertise to produce innovative solutions for complex work deliverables in support of departmental initiatives. Supports and engages, as appropriate, in discussions with relevant regulators (e.g. Federal Reserve, OCC, CFPB, FDIC) on the business regulatory Risk control program and results. Oversees Risk and/or quality control improvements and drives strategic mitigation recommendations for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements. Responsible for long-term initiatives, ad hoc requests, issues, and on-going Risk management responsibilities. Consults for other business units on control design to address strategic, operational, financial, and regulatory Risks. Establishes and monitors key performance and Risk indicators/metrics to assist with the early identification of Risk trends. Responsible for the governance, administration of compliance and operational documents and for the governance, maintenance, and enforcement of operating procedures. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of Risk Management, Audit, and/or Compliance experience within a financial services industry to include 6 years of specific SME experience and accountability for designing and implementing Risk management technical and non-technical strategies and solutions. Working knowledge/experience with IT in developing, designing, and implementing technical solutions. Strong understanding of business operations and management, to include end-to-end processes and organizational dependencies. Extensive experience and knowledge of compliance laws, rules, and regulations including relevant industry best practices and subject matter expertise across a broad range of financial products and services to meet regulatory guidelines. Mastery of Risk management consulting skills to include gathering and synthesizing business requirements and communicating and/or facilitating constructive opportunities to a variety of audience levels such as the executive council, legal counsel, law enforcement, regulators, and examiners. Executive-level mastery of property & casualty insurance or banking regulatory requirements, Risk management principles and operational Risk concepts. Demonstrated ability to successfully navigate and operate across multiple levels of a large, highly matrixed organization. Ability to build rapport with key partners and interface with businesses and functions to facilitate the successful implementation of Compliance Risk Management Programs. Strong understanding of Risk and corporate governance practices, and the functions of a three lines of defense Risk management structure. Demonstrated subject matter expertise of enterprise Risk and compliance frameworks, policy development and implementation. Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA. What sets you apart: Evaluate critical processes for opportunity and lead process optimization efforts for the function Deliver with urgency and efficiency in directing tactical response to operational issues and resolution activities Lead robust procedure re-write transformation to include implementation and relaunch to the function Collaborate with business partners to develop and launch performance management program Partner with OMNI leadership to optimize current workforce management program for Fraud Presents information to executive management to raise fraud awareness and education Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures Collaborate with business partners to establish a revitalized Culture, creating enhanced accountability as it relates to fraud mitigation, member experience and controls execution. US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230-$264,200. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: What You'll Do? The Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. How You'll Do It? Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope. Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Collaborate with cross functional teams to develop and execute go-to-market strategies. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. ? Qualifications You'll Need ? The Basics? Bachelor's Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related? 6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related? In lieu of a degree, 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related? Bonus Points If You Have? Subject matter expertise in Product Centric Organization Agile Product owner and/or Scrum certification Strong leadership, exceptional communication, and presentation skills Project Management (PMP) certification 5- 6 years of mortgage (Home equity) originations industry experience in Business Analyst, Product Owner and/or Product Manager roles Hands-on experience in POS, LOS, AUS and other key mortgage integrations is preferred Experience working in an Agile environment and lean methodology Experience in data mapping and vendor integrations is preferred Experience using JIRA Application Deadline: The application window for this position is anticipated to close on May-13-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $110,500.00 to $154,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
05/15/2024
Full time
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: What You'll Do? The Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. How You'll Do It? Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope. Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Collaborate with cross functional teams to develop and execute go-to-market strategies. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. ? Qualifications You'll Need ? The Basics? Bachelor's Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related? 6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related? In lieu of a degree, 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related? Bonus Points If You Have? Subject matter expertise in Product Centric Organization Agile Product owner and/or Scrum certification Strong leadership, exceptional communication, and presentation skills Project Management (PMP) certification 5- 6 years of mortgage (Home equity) originations industry experience in Business Analyst, Product Owner and/or Product Manager roles Hands-on experience in POS, LOS, AUS and other key mortgage integrations is preferred Experience working in an Agile environment and lean methodology Experience in data mapping and vendor integrations is preferred Experience using JIRA Application Deadline: The application window for this position is anticipated to close on May-13-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $110,500.00 to $154,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity We are looking for a Business Advisor Senior for the Bank Member Experience & Complaints Program. Advises stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Develops best in practice solutions to complex business challenges. Identifies opportunities to change, enhance, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. We may consider a work from home option. What you'll do: Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization. Leads teams and owns project management action plans, business rules analysis and development, product development and service delivery. Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects and initiatives, and responsible for required documentation of business decisions. Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners. Coordinates training, communications and related activities for new processes, product updates etc. where changes may be more complex and/or may have cross-functional impact. May conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues Monitors, develop and communicate audit testing, control testing and examination requests. Assists with development and management of operational reporting and provides trend analyses and solutions. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6+ years of project management, process consulting, or business optimization planning experience within the financial services industry. Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream or other industry related applications. Experience developing solutions and recommendations that will increase efficiency and improve business decisions, including managing performance and profitability, in adherence to risk and compliance guidelines. Knowledgeable in the applications of Agile process and procedures. Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB. Demonstrated experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization. What sets you apart: Deep experience in complaints program management in a large retail bank environment Experience in executing and/or leading Risk Control Self Assessments (RCSAs), issue management, and process efficiency programs Consistent track record to inspire change and collaborate with all levels of management Strong analytical, organizational, and problem-solving skills Experience with communicating and presenting key concepts to senior leadership, broad groups and team staff Consistent track record to craft, implement, and sustain oversight processes Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $156,290. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/14/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity We are looking for a Business Advisor Senior for the Bank Member Experience & Complaints Program. Advises stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Develops best in practice solutions to complex business challenges. Identifies opportunities to change, enhance, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. We may consider a work from home option. What you'll do: Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization. Leads teams and owns project management action plans, business rules analysis and development, product development and service delivery. Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects and initiatives, and responsible for required documentation of business decisions. Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners. Coordinates training, communications and related activities for new processes, product updates etc. where changes may be more complex and/or may have cross-functional impact. May conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues Monitors, develop and communicate audit testing, control testing and examination requests. Assists with development and management of operational reporting and provides trend analyses and solutions. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6+ years of project management, process consulting, or business optimization planning experience within the financial services industry. Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream or other industry related applications. Experience developing solutions and recommendations that will increase efficiency and improve business decisions, including managing performance and profitability, in adherence to risk and compliance guidelines. Knowledgeable in the applications of Agile process and procedures. Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB. Demonstrated experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization. What sets you apart: Deep experience in complaints program management in a large retail bank environment Experience in executing and/or leading Risk Control Self Assessments (RCSAs), issue management, and process efficiency programs Consistent track record to inspire change and collaborate with all levels of management Strong analytical, organizational, and problem-solving skills Experience with communicating and presenting key concepts to senior leadership, broad groups and team staff Consistent track record to craft, implement, and sustain oversight processes Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $156,290. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity We are looking for a Lead Business Advisor for the Bank's Complaints Management and Member experience group. Advises stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or, product competitiveness and profitable growth. Consults, develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Develops best in practice solutions to the most complex business challenges. Identifies opportunities to change, enhance, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. However, we may consider work from home option. What you'll do: Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization. Provides gap analysis, recommendations, and strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity. Leverages best practices gained from expert industry knowledge to identify opportunities for business efficiencies and provide expert guidance strategy, planning, and problem-solving to help the business succeed in the marketplace. Identifies strategic partners and stakeholders to successfully communicate programs strategic impact. Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners. May lead efforts to conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues. Monitors, develops and communicates audit testing, control testing and examination requests. Leads the development, management of consistent execution of operational reporting and provides trend analyses and solutions. Serves as a coach and mentor and on-the-job trainer for other team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8+ years of project management, process consulting, or business optimization planning within the financial services industry. Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream or other industry related applications. Extensive experience developing solutions and recommendations that will increase efficiency and improve business processes, projects, and programs, to include managing performance and profitability. Knowledgeable in the applications of Agile process and procedures. Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB. Experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization. Sound understanding of various applications and processes encompassing business development, business intelligence, analytics, data integration, and business process automation. Expert level of experience in negotiating, prioritizing, consulting and influencing to all levels of management to achieve influence business decisions and achieve desired business results. What sets you apart: Experience in complaints program management in a large retail bank environment Experience in executing and/or leading Risk Control Self Assessments (RCSAs), issue management, and process efficiency programs Consistent track record to inspire change and collaborate with all levels of management Strong analytical, organizational, and problem-solving skills Experience with communicating and presenting key concepts to senior leadership, broad groups and team staff Consistent track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/14/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity We are looking for a Lead Business Advisor for the Bank's Complaints Management and Member experience group. Advises stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or, product competitiveness and profitable growth. Consults, develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Develops best in practice solutions to the most complex business challenges. Identifies opportunities to change, enhance, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. However, we may consider work from home option. What you'll do: Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization. Provides gap analysis, recommendations, and strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity. Leverages best practices gained from expert industry knowledge to identify opportunities for business efficiencies and provide expert guidance strategy, planning, and problem-solving to help the business succeed in the marketplace. Identifies strategic partners and stakeholders to successfully communicate programs strategic impact. Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners. May lead efforts to conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues. Monitors, develops and communicates audit testing, control testing and examination requests. Leads the development, management of consistent execution of operational reporting and provides trend analyses and solutions. Serves as a coach and mentor and on-the-job trainer for other team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8+ years of project management, process consulting, or business optimization planning within the financial services industry. Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream or other industry related applications. Extensive experience developing solutions and recommendations that will increase efficiency and improve business processes, projects, and programs, to include managing performance and profitability. Knowledgeable in the applications of Agile process and procedures. Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB. Experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization. Sound understanding of various applications and processes encompassing business development, business intelligence, analytics, data integration, and business process automation. Expert level of experience in negotiating, prioritizing, consulting and influencing to all levels of management to achieve influence business decisions and achieve desired business results. What sets you apart: Experience in complaints program management in a large retail bank environment Experience in executing and/or leading Risk Control Self Assessments (RCSAs), issue management, and process efficiency programs Consistent track record to inspire change and collaborate with all levels of management Strong analytical, organizational, and problem-solving skills Experience with communicating and presenting key concepts to senior leadership, broad groups and team staff Consistent track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: What You'll Do The Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. This role supports the business management of our Call Center Servicing application. This application is used to provide real-time servicing solutions to our customer-facing agent population as they assist customers with their Discover Deposit and/or Lending products. How You'll Do It Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope. Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Collaborate with cross functional teams to develop and execute go-to-market strategies. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Qualifications You'll Need The Basics Bachelor's Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related 6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related In lieu of a degree, 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related Bonus Points If You Have Agile Certification - Scrum Master or Scrum Product Owner Application Deadline: The application window for this position is anticipated to close on May-07-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $110,500.00 to $154,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
05/14/2024
Full time
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: What You'll Do The Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. This role supports the business management of our Call Center Servicing application. This application is used to provide real-time servicing solutions to our customer-facing agent population as they assist customers with their Discover Deposit and/or Lending products. How You'll Do It Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope. Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Collaborate with cross functional teams to develop and execute go-to-market strategies. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Qualifications You'll Need The Basics Bachelor's Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related 6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related In lieu of a degree, 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related Bonus Points If You Have Agile Certification - Scrum Master or Scrum Product Owner Application Deadline: The application window for this position is anticipated to close on May-07-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $110,500.00 to $154,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity We are looking for a Lead Business Advisor for the Bank's Complaints Management and Member experience group. Advises stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or, product competitiveness and profitable growth. Consults, develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Develops best in practice solutions to the most complex business challenges. Identifies opportunities to change, enhance, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. However, we may consider work from home option. What you'll do: Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization. Provides gap analysis, recommendations, and strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity. Leverages best practices gained from expert industry knowledge to identify opportunities for business efficiencies and provide expert guidance strategy, planning, and problem-solving to help the business succeed in the marketplace. Identifies strategic partners and stakeholders to successfully communicate programs strategic impact. Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners. May lead efforts to conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues. Monitors, develops and communicates audit testing, control testing and examination requests. Leads the development, management of consistent execution of operational reporting and provides trend analyses and solutions. Serves as a coach and mentor and on-the-job trainer for other team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8+ years of project management, process consulting, or business optimization planning within the financial services industry. Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream or other industry related applications. Extensive experience developing solutions and recommendations that will increase efficiency and improve business processes, projects, and programs, to include managing performance and profitability. Knowledgeable in the applications of Agile process and procedures. Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB. Experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization. Sound understanding of various applications and processes encompassing business development, business intelligence, analytics, data integration, and business process automation. Expert level of experience in negotiating, prioritizing, consulting and influencing to all levels of management to achieve influence business decisions and achieve desired business results. What sets you apart: Experience in complaints program management in a large retail bank environment Experience in executing and/or leading Risk Control Self Assessments (RCSAs), issue management, and process efficiency programs Consistent track record to inspire change and collaborate with all levels of management Strong analytical, organizational, and problem-solving skills Experience with communicating and presenting key concepts to senior leadership, broad groups and team staff Consistent track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/14/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity We are looking for a Lead Business Advisor for the Bank's Complaints Management and Member experience group. Advises stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or, product competitiveness and profitable growth. Consults, develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Develops best in practice solutions to the most complex business challenges. Identifies opportunities to change, enhance, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. However, we may consider work from home option. What you'll do: Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization. Provides gap analysis, recommendations, and strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity. Leverages best practices gained from expert industry knowledge to identify opportunities for business efficiencies and provide expert guidance strategy, planning, and problem-solving to help the business succeed in the marketplace. Identifies strategic partners and stakeholders to successfully communicate programs strategic impact. Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners. May lead efforts to conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues. Monitors, develops and communicates audit testing, control testing and examination requests. Leads the development, management of consistent execution of operational reporting and provides trend analyses and solutions. Serves as a coach and mentor and on-the-job trainer for other team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8+ years of project management, process consulting, or business optimization planning within the financial services industry. Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream or other industry related applications. Extensive experience developing solutions and recommendations that will increase efficiency and improve business processes, projects, and programs, to include managing performance and profitability. Knowledgeable in the applications of Agile process and procedures. Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB. Experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization. Sound understanding of various applications and processes encompassing business development, business intelligence, analytics, data integration, and business process automation. Expert level of experience in negotiating, prioritizing, consulting and influencing to all levels of management to achieve influence business decisions and achieve desired business results. What sets you apart: Experience in complaints program management in a large retail bank environment Experience in executing and/or leading Risk Control Self Assessments (RCSAs), issue management, and process efficiency programs Consistent track record to inspire change and collaborate with all levels of management Strong analytical, organizational, and problem-solving skills Experience with communicating and presenting key concepts to senior leadership, broad groups and team staff Consistent track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity We are looking for a Business Advisor Senior for the Bank Member Experience & Complaints Program. Advises stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Develops best in practice solutions to complex business challenges. Identifies opportunities to change, enhance, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. We may consider a work from home option. What you'll do: Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization. Leads teams and owns project management action plans, business rules analysis and development, product development and service delivery. Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects and initiatives, and responsible for required documentation of business decisions. Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners. Coordinates training, communications and related activities for new processes, product updates etc. where changes may be more complex and/or may have cross-functional impact. May conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues Monitors, develop and communicate audit testing, control testing and examination requests. Assists with development and management of operational reporting and provides trend analyses and solutions. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6+ years of project management, process consulting, or business optimization planning experience within the financial services industry. Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream or other industry related applications. Experience developing solutions and recommendations that will increase efficiency and improve business decisions, including managing performance and profitability, in adherence to risk and compliance guidelines. Knowledgeable in the applications of Agile process and procedures. Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB. Demonstrated experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization. What sets you apart: Deep experience in complaints program management in a large retail bank environment Experience in executing and/or leading Risk Control Self Assessments (RCSAs), issue management, and process efficiency programs Consistent track record to inspire change and collaborate with all levels of management Strong analytical, organizational, and problem-solving skills Experience with communicating and presenting key concepts to senior leadership, broad groups and team staff Consistent track record to craft, implement, and sustain oversight processes Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $156,290. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/14/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity We are looking for a Business Advisor Senior for the Bank Member Experience & Complaints Program. Advises stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Develops best in practice solutions to complex business challenges. Identifies opportunities to change, enhance, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. We may consider a work from home option. What you'll do: Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization. Leads teams and owns project management action plans, business rules analysis and development, product development and service delivery. Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects and initiatives, and responsible for required documentation of business decisions. Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners. Coordinates training, communications and related activities for new processes, product updates etc. where changes may be more complex and/or may have cross-functional impact. May conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues Monitors, develop and communicate audit testing, control testing and examination requests. Assists with development and management of operational reporting and provides trend analyses and solutions. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6+ years of project management, process consulting, or business optimization planning experience within the financial services industry. Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream or other industry related applications. Experience developing solutions and recommendations that will increase efficiency and improve business decisions, including managing performance and profitability, in adherence to risk and compliance guidelines. Knowledgeable in the applications of Agile process and procedures. Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB. Demonstrated experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization. What sets you apart: Deep experience in complaints program management in a large retail bank environment Experience in executing and/or leading Risk Control Self Assessments (RCSAs), issue management, and process efficiency programs Consistent track record to inspire change and collaborate with all levels of management Strong analytical, organizational, and problem-solving skills Experience with communicating and presenting key concepts to senior leadership, broad groups and team staff Consistent track record to craft, implement, and sustain oversight processes Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $156,290. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: Join an innovative and dynamic team that relentlessly strives to deliver best in class Cardmember experiences to drive Discover sales and top of wallet position at key merchant partners and digital wallets . What You'll Do The Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. How You'll Do It Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope. Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Collaborate with cross functional teams to develop and execute go-to-market strategies. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Qualifications You'll Need The Basics Bachelor's Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related 6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related In lieu of a degree, 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related Bonus Points If You Have Agile Certification - Scrum Master or Scrum Product Owner Application Deadline: The application window for this position is anticipated to close on Apr-30-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $110,500.00 to $154,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
05/12/2024
Full time
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: Join an innovative and dynamic team that relentlessly strives to deliver best in class Cardmember experiences to drive Discover sales and top of wallet position at key merchant partners and digital wallets . What You'll Do The Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. How You'll Do It Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope. Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Collaborate with cross functional teams to develop and execute go-to-market strategies. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Qualifications You'll Need The Basics Bachelor's Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related 6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related In lieu of a degree, 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related Bonus Points If You Have Agile Certification - Scrum Master or Scrum Product Owner Application Deadline: The application window for this position is anticipated to close on Apr-30-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $110,500.00 to $154,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: What You'll Do The Product Professional is r esponsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. How You'll Do It Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs . Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope . Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. C ollaborate with cross functional teams to develop and execute go-to-market strategies. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying , building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Qualifications You'll Need The Basics Bachelor's Degree in Information Technology , Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related 6 + years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related In lieu of a degree, 8 + years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related Bonus Points If You Have Subject matter expertise in Product Centric Organization Agile Product owner and/or Scrum certification Strong leadership, exceptional communication, and presentation skills Project Management (PMP) certification 5- 6 years of mortgage (Home equity) originations industry experience in Business Analyst, Product Owner and/or Product Manager roles Hands-on experience in POS, LOS, AUS and other key mortgage integrations is preferred Experience working in an Agile environment and lean methodology Experience in data mapping and vendor integrations is preferred Experience using JIRA Application Deadline: The application window for this position is anticipated to close on May-13-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $110,500.00 to $154,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
05/11/2024
Full time
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: What You'll Do The Product Professional is r esponsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. How You'll Do It Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs . Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope . Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. C ollaborate with cross functional teams to develop and execute go-to-market strategies. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying , building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Qualifications You'll Need The Basics Bachelor's Degree in Information Technology , Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related 6 + years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related In lieu of a degree, 8 + years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related Bonus Points If You Have Subject matter expertise in Product Centric Organization Agile Product owner and/or Scrum certification Strong leadership, exceptional communication, and presentation skills Project Management (PMP) certification 5- 6 years of mortgage (Home equity) originations industry experience in Business Analyst, Product Owner and/or Product Manager roles Hands-on experience in POS, LOS, AUS and other key mortgage integrations is preferred Experience working in an Agile environment and lean methodology Experience in data mapping and vendor integrations is preferred Experience using JIRA Application Deadline: The application window for this position is anticipated to close on May-13-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $110,500.00 to $154,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: Join an innovative and dynamic team that relentlessly strives to deliver best in class Cardmember experiences to drive Discover sales and top of wallet position at key merchant partners and digital wallets . What You'll Do The Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. How You'll Do It Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope. Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Collaborate with cross functional teams to develop and execute go-to-market strategies. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Qualifications You'll Need The Basics Bachelor's Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related 6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related In lieu of a degree, 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related Bonus Points If You Have Agile Certification - Scrum Master or Scrum Product Owner Application Deadline: The application window for this position is anticipated to close on Apr-30-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $110,500.00 to $154,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
05/11/2024
Full time
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: Join an innovative and dynamic team that relentlessly strives to deliver best in class Cardmember experiences to drive Discover sales and top of wallet position at key merchant partners and digital wallets . What You'll Do The Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. How You'll Do It Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope. Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Collaborate with cross functional teams to develop and execute go-to-market strategies. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Qualifications You'll Need The Basics Bachelor's Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related 6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related In lieu of a degree, 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related Bonus Points If You Have Agile Certification - Scrum Master or Scrum Product Owner Application Deadline: The application window for this position is anticipated to close on Apr-30-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $110,500.00 to $154,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: Discover's Decisioning Platform product family entails various products working in harmony to facilitate the development, deployment, and monitoring of machine learning models. This role specifically focuses on the research and development product (R&D) within the Decisioning Platform product family. The mission of the research and development (R&D) product is to enable cutting edge technology and solutions positioning Discover to continue as a leader within the financial services industry. This role will be responsible for developing, maintaining, and presenting the vision and roadmap for the Decisioning R&D product used by all lines of business at Discover. This role will create product vision based on a thorough understanding of direct and indirect stakeholders needs working with business initiative owners and technology teams. Guides requirements, manages priorities, and is accountable for delivery. Empowered to make fast decisions about the initiatives, with input from leadership and other key stakeholders. Ensures the technology teams are synthesizing business objectives and agile development principles to operate and expand the existing solutions. Experience with research within machine learning, specifically generative AI, is essential to success within this role. Responsibilities Develops and maintains Family Product vision by collaborating with stakeholders on key product considerations and aligns with product vision, features and roadmap to support business unit goals. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs and potentially grow existing and/or build new product portfolio(s) through new value added and enhanced customer experiences. Leads design, development, and implementation of new product strategy. Works cross functionally to manage shared goals and priorities. Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product family and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Defines and Creates prototypes (e.g., MVPs, POC, etc.) based on customer feedback to test, learn, and validate ideas before committing to larger scale development. Synchronizes and aligns with Product Family POs on prioritization and delivery to maximize Product Family Value. Defines product family MVPs, prioritizing and accepting priorities in partnership with POs and architects. At the family level: Responsible for definition, guidance, and execution of product related activities for a particular portfolio through the entirety of product lifecycle, from strategy and roadmap definition to development and market readiness. Sets business objectives for the product development process and oversees execution, internal or external, as necessary. Works with minimal supervision. Validate user story acceptance criteria. Ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Provides mentoring, fills in the business and/or technical knowledge gaps, etc. Negotiates and influences others across shared services and product teams across product families. Collaborate with cross functional teams to develop and execute go-to-market strategies. Partners with business technology to outline needed technical features that are required to continuously optimize system components and underline infrastructure maintenance. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Provide vision and direction to a team. Coaches team to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee. Minimum Qualifications At a minimum, here's what we need from you: Bachelor's degree in Information Technology, Engineering, Business Administration & Management, Economics, Finance, Mathematics, Statistics, or related 8+ years' experience with Product Management or Engineering experience in Financial Services, Tech Industry, or related 10+ years' experience with Product Management or Engineering experience in Financial Services, Tech Industry, or related Preferred Qualifications If we had our say, we'd also look for: Masters or PhD in the data science or relevant field Experience with leading a research team within the ML and/or AI space - with a special focus on generative AI solutions Proven experience in conceptualizing, defining, building and releasing machine learning and generative AI products Experience in software, data, or machine learning engineering Deep focus with using data to drive decisions Strong ability to communicate ideas both verbally and in writing Application Deadline: The application window for this position is anticipated to close on May-06-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $121,000.00 to $177,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
05/11/2024
Full time
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: Discover's Decisioning Platform product family entails various products working in harmony to facilitate the development, deployment, and monitoring of machine learning models. This role specifically focuses on the research and development product (R&D) within the Decisioning Platform product family. The mission of the research and development (R&D) product is to enable cutting edge technology and solutions positioning Discover to continue as a leader within the financial services industry. This role will be responsible for developing, maintaining, and presenting the vision and roadmap for the Decisioning R&D product used by all lines of business at Discover. This role will create product vision based on a thorough understanding of direct and indirect stakeholders needs working with business initiative owners and technology teams. Guides requirements, manages priorities, and is accountable for delivery. Empowered to make fast decisions about the initiatives, with input from leadership and other key stakeholders. Ensures the technology teams are synthesizing business objectives and agile development principles to operate and expand the existing solutions. Experience with research within machine learning, specifically generative AI, is essential to success within this role. Responsibilities Develops and maintains Family Product vision by collaborating with stakeholders on key product considerations and aligns with product vision, features and roadmap to support business unit goals. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs and potentially grow existing and/or build new product portfolio(s) through new value added and enhanced customer experiences. Leads design, development, and implementation of new product strategy. Works cross functionally to manage shared goals and priorities. Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product family and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Defines and Creates prototypes (e.g., MVPs, POC, etc.) based on customer feedback to test, learn, and validate ideas before committing to larger scale development. Synchronizes and aligns with Product Family POs on prioritization and delivery to maximize Product Family Value. Defines product family MVPs, prioritizing and accepting priorities in partnership with POs and architects. At the family level: Responsible for definition, guidance, and execution of product related activities for a particular portfolio through the entirety of product lifecycle, from strategy and roadmap definition to development and market readiness. Sets business objectives for the product development process and oversees execution, internal or external, as necessary. Works with minimal supervision. Validate user story acceptance criteria. Ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Provides mentoring, fills in the business and/or technical knowledge gaps, etc. Negotiates and influences others across shared services and product teams across product families. Collaborate with cross functional teams to develop and execute go-to-market strategies. Partners with business technology to outline needed technical features that are required to continuously optimize system components and underline infrastructure maintenance. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Provide vision and direction to a team. Coaches team to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee. Minimum Qualifications At a minimum, here's what we need from you: Bachelor's degree in Information Technology, Engineering, Business Administration & Management, Economics, Finance, Mathematics, Statistics, or related 8+ years' experience with Product Management or Engineering experience in Financial Services, Tech Industry, or related 10+ years' experience with Product Management or Engineering experience in Financial Services, Tech Industry, or related Preferred Qualifications If we had our say, we'd also look for: Masters or PhD in the data science or relevant field Experience with leading a research team within the ML and/or AI space - with a special focus on generative AI solutions Proven experience in conceptualizing, defining, building and releasing machine learning and generative AI products Experience in software, data, or machine learning engineering Deep focus with using data to drive decisions Strong ability to communicate ideas both verbally and in writing Application Deadline: The application window for this position is anticipated to close on May-06-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $121,000.00 to $177,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: Discover's Decisioning Platform product family entails various products working in harmony to facilitate the development, deployment, and monitoring of machine learning models. This role specifically focuses on the research and development product (R&D) within the Decisioning Platform product family. The mission of the research and development (R&D) product is to enable cutting edge technology and solutions positioning Discover to continue as a leader within the financial services industry. This role will be responsible for developing, maintaining, and presenting the vision and roadmap for the Decisioning R&D product used by all lines of business at Discover. This role will create product vision based on a thorough understanding of direct and indirect stakeholders needs working with business initiative owners and technology teams. Guides requirements, manages priorities, and is accountable for delivery. Empowered to make fast decisions about the initiatives, with input from leadership and other key stakeholders. Ensures the technology teams are synthesizing business objectives and agile development principles to operate and expand the existing solutions. Experience with research within machine learning, specifically generative AI, is essential to success within this role. Responsibilities Develops and maintains Family Product vision by collaborating with stakeholders on key product considerations and aligns with product vision, features and roadmap to support business unit goals. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs and potentially grow existing and/or build new product portfolio(s) through new value added and enhanced customer experiences. Leads design, development, and implementation of new product strategy. Works cross functionally to manage shared goals and priorities. Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product family and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Defines and Creates prototypes (e.g., MVPs, POC, etc.) based on customer feedback to test, learn, and validate ideas before committing to larger scale development. Synchronizes and aligns with Product Family POs on prioritization and delivery to maximize Product Family Value. Defines product family MVPs, prioritizing and accepting priorities in partnership with POs and architects. At the family level: Responsible for definition, guidance, and execution of product related activities for a particular portfolio through the entirety of product lifecycle, from strategy and roadmap definition to development and market readiness. Sets business objectives for the product development process and oversees execution, internal or external, as necessary. Works with minimal supervision. Validate user story acceptance criteria. Ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Provides mentoring, fills in the business and/or technical knowledge gaps, etc. Negotiates and influences others across shared services and product teams across product families. Collaborate with cross functional teams to develop and execute go-to-market strategies. Partners with business technology to outline needed technical features that are required to continuously optimize system components and underline infrastructure maintenance. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Provide vision and direction to a team. Coaches team to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee. Minimum Qualifications At a minimum, here's what we need from you: Bachelor's degree in Information Technology, Engineering, Business Administration & Management, Economics, Finance, Mathematics, Statistics, or related 8+ years' experience with Product Management or Engineering experience in Financial Services, Tech Industry, or related 10+ years' experience with Product Management or Engineering experience in Financial Services, Tech Industry, or related Preferred Qualifications If we had our say, we'd also look for: Masters or PhD in the data science or relevant field Experience with leading a research team within the ML and/or AI space - with a special focus on generative AI solutions Proven experience in conceptualizing, defining, building and releasing machine learning and generative AI products Experience in software, data, or machine learning engineering Deep focus with using data to drive decisions Strong ability to communicate ideas both verbally and in writing Application Deadline: The application window for this position is anticipated to close on May-06-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $121,000.00 to $177,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
05/11/2024
Full time
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: Discover's Decisioning Platform product family entails various products working in harmony to facilitate the development, deployment, and monitoring of machine learning models. This role specifically focuses on the research and development product (R&D) within the Decisioning Platform product family. The mission of the research and development (R&D) product is to enable cutting edge technology and solutions positioning Discover to continue as a leader within the financial services industry. This role will be responsible for developing, maintaining, and presenting the vision and roadmap for the Decisioning R&D product used by all lines of business at Discover. This role will create product vision based on a thorough understanding of direct and indirect stakeholders needs working with business initiative owners and technology teams. Guides requirements, manages priorities, and is accountable for delivery. Empowered to make fast decisions about the initiatives, with input from leadership and other key stakeholders. Ensures the technology teams are synthesizing business objectives and agile development principles to operate and expand the existing solutions. Experience with research within machine learning, specifically generative AI, is essential to success within this role. Responsibilities Develops and maintains Family Product vision by collaborating with stakeholders on key product considerations and aligns with product vision, features and roadmap to support business unit goals. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs and potentially grow existing and/or build new product portfolio(s) through new value added and enhanced customer experiences. Leads design, development, and implementation of new product strategy. Works cross functionally to manage shared goals and priorities. Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product family and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Defines and Creates prototypes (e.g., MVPs, POC, etc.) based on customer feedback to test, learn, and validate ideas before committing to larger scale development. Synchronizes and aligns with Product Family POs on prioritization and delivery to maximize Product Family Value. Defines product family MVPs, prioritizing and accepting priorities in partnership with POs and architects. At the family level: Responsible for definition, guidance, and execution of product related activities for a particular portfolio through the entirety of product lifecycle, from strategy and roadmap definition to development and market readiness. Sets business objectives for the product development process and oversees execution, internal or external, as necessary. Works with minimal supervision. Validate user story acceptance criteria. Ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Provides mentoring, fills in the business and/or technical knowledge gaps, etc. Negotiates and influences others across shared services and product teams across product families. Collaborate with cross functional teams to develop and execute go-to-market strategies. Partners with business technology to outline needed technical features that are required to continuously optimize system components and underline infrastructure maintenance. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Provide vision and direction to a team. Coaches team to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee. Minimum Qualifications At a minimum, here's what we need from you: Bachelor's degree in Information Technology, Engineering, Business Administration & Management, Economics, Finance, Mathematics, Statistics, or related 8+ years' experience with Product Management or Engineering experience in Financial Services, Tech Industry, or related 10+ years' experience with Product Management or Engineering experience in Financial Services, Tech Industry, or related Preferred Qualifications If we had our say, we'd also look for: Masters or PhD in the data science or relevant field Experience with leading a research team within the ML and/or AI space - with a special focus on generative AI solutions Proven experience in conceptualizing, defining, building and releasing machine learning and generative AI products Experience in software, data, or machine learning engineering Deep focus with using data to drive decisions Strong ability to communicate ideas both verbally and in writing Application Deadline: The application window for this position is anticipated to close on May-06-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $121,000.00 to $177,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: Join an innovative and dynamic team that relentlessly strives to deliver best in class Cardmember experiences to drive Discover sales and top of wallet position at key merchant partners and digital wallets . What You'll Do The Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. How You'll Do It Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope. Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Collaborate with cross functional teams to develop and execute go-to-market strategies. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Qualifications You'll Need The Basics Bachelor's Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related 6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related In lieu of a degree, 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related Bonus Points If You Have Agile Certification - Scrum Master or Scrum Product Owner Application Deadline: The application window for this position is anticipated to close on Apr-30-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $110,500.00 to $154,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
05/11/2024
Full time
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: Join an innovative and dynamic team that relentlessly strives to deliver best in class Cardmember experiences to drive Discover sales and top of wallet position at key merchant partners and digital wallets . What You'll Do The Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. How You'll Do It Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope. Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance. Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. Collaborate with cross functional teams to develop and execute go-to-market strategies. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Qualifications You'll Need The Basics Bachelor's Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related 6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related In lieu of a degree, 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related Bonus Points If You Have Agile Certification - Scrum Master or Scrum Product Owner Application Deadline: The application window for this position is anticipated to close on Apr-30-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $110,500.00 to $154,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.