Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Manager of Bank Business Operations, you will directly manage a group of non-member contact employees and/or resources that provide support for Bank Business Operations (Deposit Operations, Card Services, Cash Management, Loan Servicing, and other Bank Products) through fulfillment of a variety of Banking functions that help the business meet set goals and objectives. Proactively identifies, develops, recommends, and implements improvements to products, processes, and delivery of service. Organizes and leads the execution of operational and strategic business plans. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Leads team responsible for applying business operations knowledge to understand and identify customer gaps in performance; improves the information to develop, modify, and re-engineer customer specific process program plans in alignment with business results and enterprise strategy to achieve the level of desired performance. Identifies, influences and/or drives opportunities for process improvements and serves as a subject matter expert in providing guidance in the development, evaluation, and implementation of system enhancements or process improvements. Responsible for ensuring operational changes/process improvements stay in sync with all federal, state, local laws, and internal Bank policies. Interacts with cross-functional product stakeholders to deliver and increase efficiency and effectiveness to meet the production unit's key performance and risk indicators. Ensures team is using reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders of the results. Fosters proactive communication between business/enterprise processes and support team to improve delivery, value, and integration of change management into business/enterprise processes. Performs people management functions including team building, project/workload assignment, training, monitoring of work activity, performance evaluation and systems data entry. Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in a retail bank environment accountable for non-member or non-customer contact operations, processes, vendor relationships, contracts, or initiatives 2 years of direct team lead, supervisory or management experience Demonstrated experience organizing and leading the execution of strategic business plans and/or and risk management initiatives. Advanced knowledge of current standard methodologies in banking operational functions Experience in program/project or supplier management, process improvement, or business analysis What sets you apart: US military experience through military service or a military spouse/domestic partner Professional experience within Fraud Operations, understanding of regulatory impacts on Fraud Experience within Agile Methodologies and Program/Project Management requirements Extensive understand of process and procedure management, project management, and/or project work Proven ability to quickly understand complex topics and speak to newly acquired information succinctly. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $147,190. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/13/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Manager of Bank Business Operations, you will directly manage a group of non-member contact employees and/or resources that provide support for Bank Business Operations (Deposit Operations, Card Services, Cash Management, Loan Servicing, and other Bank Products) through fulfillment of a variety of Banking functions that help the business meet set goals and objectives. Proactively identifies, develops, recommends, and implements improvements to products, processes, and delivery of service. Organizes and leads the execution of operational and strategic business plans. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Leads team responsible for applying business operations knowledge to understand and identify customer gaps in performance; improves the information to develop, modify, and re-engineer customer specific process program plans in alignment with business results and enterprise strategy to achieve the level of desired performance. Identifies, influences and/or drives opportunities for process improvements and serves as a subject matter expert in providing guidance in the development, evaluation, and implementation of system enhancements or process improvements. Responsible for ensuring operational changes/process improvements stay in sync with all federal, state, local laws, and internal Bank policies. Interacts with cross-functional product stakeholders to deliver and increase efficiency and effectiveness to meet the production unit's key performance and risk indicators. Ensures team is using reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders of the results. Fosters proactive communication between business/enterprise processes and support team to improve delivery, value, and integration of change management into business/enterprise processes. Performs people management functions including team building, project/workload assignment, training, monitoring of work activity, performance evaluation and systems data entry. Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in a retail bank environment accountable for non-member or non-customer contact operations, processes, vendor relationships, contracts, or initiatives 2 years of direct team lead, supervisory or management experience Demonstrated experience organizing and leading the execution of strategic business plans and/or and risk management initiatives. Advanced knowledge of current standard methodologies in banking operational functions Experience in program/project or supplier management, process improvement, or business analysis What sets you apart: US military experience through military service or a military spouse/domestic partner Professional experience within Fraud Operations, understanding of regulatory impacts on Fraud Experience within Agile Methodologies and Program/Project Management requirements Extensive understand of process and procedure management, project management, and/or project work Proven ability to quickly understand complex topics and speak to newly acquired information succinctly. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $147,190. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: What You'll Do Provide thought leadership & strategic thinking to solve business problems by leveraging techniques such as segmentation, optimization, advanced analytics and machine learning. This role will closely monitor performance metrics and KPIs to ensure goals are met and course correct as necessary. Manage a large team of high performing quantitative analysts and/or managers and will be responsible for ensuring the team stays motivated and engaged. He/she will manage team performance, coach and develop employees and hire the right talent. This role will identify, prioritize and supervise the team to flawlessly execute on initiatives, set strategic direction for the team on analytic initiatives as well as develop analytic core capability development that enable better decision making and nimble action. How You'll Do It Provide thought leadership & strategic thinking to translate business problem into analytical framework(s) and independently recommend actions and provide business insights. Lead the development and implementation of advanced analytics including customer segmentation, optimization, prescriptive analytics and machine learning algorithm & recommendation to solve business problems. Operate as a subject matter expert on statistical analysis, test and design of experiment, analysis methodology, modeling & application and financial impact analysis. Establish and maintain effective performance tracking; identify improvement opportunity, form hypothesis, proposes, designs and implement tests to drive strategy enhancement and optimization. Recruit, train, coach and develop talent to their full potential with exceptional quantitative/analytical competencies, as well as project management skill and leadership skills. Manage and set priorities of analyst, assign projects and allocate resource, communicate business performance and project progress to management & business partners. Collaborate with cross-functional partners to understand their business needs, formulate and complete end-to-end analysis that includes data gathering, analysis, ongoing scaled deliverables and presentations. Deliver effective presentations of findings and recommendations to multiple levels of leadership, creates visual displays of quantitative information. Facilitate implementation of work product and ensure accuracy. Ensure standard work processes and documentation requirements are timely and consistently followed by team. Encourage continuous improvement of team processes and share across functional teams to ensure consistency. Qualifications You'll Need The Basics Bachelor's Degree in Analytics, Engineering, Statistics or related field 8+ years of experience in Data Science, Credit Risk, Fraud Risk, Marketing Analytics, Optimization, Operations Analytics, Modeling or related field 2+ years of experience in People Management Bonus Points If You Have Master's Degree in Analytics, Engineering, Mathematics, Statistics or related field 6+ years of experience in Data Science, Credit Risk, Fraud Risk, Marketing Analytics, Optimization, Operations Analytics, Modeling or related field Application Deadline: The application window for this position is anticipated to close on Apr-08-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $149,500.00 to $209,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
05/11/2024
Full time
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: What You'll Do Provide thought leadership & strategic thinking to solve business problems by leveraging techniques such as segmentation, optimization, advanced analytics and machine learning. This role will closely monitor performance metrics and KPIs to ensure goals are met and course correct as necessary. Manage a large team of high performing quantitative analysts and/or managers and will be responsible for ensuring the team stays motivated and engaged. He/she will manage team performance, coach and develop employees and hire the right talent. This role will identify, prioritize and supervise the team to flawlessly execute on initiatives, set strategic direction for the team on analytic initiatives as well as develop analytic core capability development that enable better decision making and nimble action. How You'll Do It Provide thought leadership & strategic thinking to translate business problem into analytical framework(s) and independently recommend actions and provide business insights. Lead the development and implementation of advanced analytics including customer segmentation, optimization, prescriptive analytics and machine learning algorithm & recommendation to solve business problems. Operate as a subject matter expert on statistical analysis, test and design of experiment, analysis methodology, modeling & application and financial impact analysis. Establish and maintain effective performance tracking; identify improvement opportunity, form hypothesis, proposes, designs and implement tests to drive strategy enhancement and optimization. Recruit, train, coach and develop talent to their full potential with exceptional quantitative/analytical competencies, as well as project management skill and leadership skills. Manage and set priorities of analyst, assign projects and allocate resource, communicate business performance and project progress to management & business partners. Collaborate with cross-functional partners to understand their business needs, formulate and complete end-to-end analysis that includes data gathering, analysis, ongoing scaled deliverables and presentations. Deliver effective presentations of findings and recommendations to multiple levels of leadership, creates visual displays of quantitative information. Facilitate implementation of work product and ensure accuracy. Ensure standard work processes and documentation requirements are timely and consistently followed by team. Encourage continuous improvement of team processes and share across functional teams to ensure consistency. Qualifications You'll Need The Basics Bachelor's Degree in Analytics, Engineering, Statistics or related field 8+ years of experience in Data Science, Credit Risk, Fraud Risk, Marketing Analytics, Optimization, Operations Analytics, Modeling or related field 2+ years of experience in People Management Bonus Points If You Have Master's Degree in Analytics, Engineering, Mathematics, Statistics or related field 6+ years of experience in Data Science, Credit Risk, Fraud Risk, Marketing Analytics, Optimization, Operations Analytics, Modeling or related field Application Deadline: The application window for this position is anticipated to close on Apr-08-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $149,500.00 to $209,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Harness the power of wind and shape the future with a job in renewable energy at Vestas! Build an exciting and rewarding career with a friendly work environment, opportunities for growth and development, recognition for your work, and high-quality pay and benefits. As Site Manager for Vestas, you'll use your skills and experience to supervise and develop teams that model Vestas values and produce high-level results against key performance indicators and operational goals. Key accountabilities include safety leadership, operational fluidity/achievement, and financial performance. You will be engaged in technical problem solving, handling the site budget, promoting operational efficiency, and coordinating customer accounts and service contracts. Responsibilities Promote safety culture at the site to improve site safety performance. Develop technician/team to ensure effective and efficient operation of the wind turbine plant. Establish an effective working relationship with the customer to deliver to contract. Meet budgetary cost targets to deliver service at or below the cost plan target for site service contracts. Utilize team to deliver optimal wind turbine performance through quality scheduled maintenance and efficient troubleshooting. Competencies Proven business management skills to include financial management/cost control, contractual compliance, and performance management skills. Experience supervising a team of employees to safely carry out work in a complex environment. Demonstrated leadership skills and ability in coaching, mentoring, motivating, and developing employees to achieve a highly aligned, motivated, and engaged team. Effective change and conflict management. Proven decision-making ability with balanced risk taking. Knowledge and experience with effective safety programs, practices, and procedures Highly motivated, accountability and ownership. Functions effectively in a time-sensitive setting in environments of rapid change and conflicting demands. Continuous improvement and quality methodology skills. Effective issue resolution and structured problem solving. Previous budgeting, cost center, and P&L management experience preferred. Experience scheduling, administering and supervising projects to achieve fruitful outcome. Demonstrated ability to achieve Customer Loyalty Standards through effective relationships and demonstration of value differentiation. Skilled negotiation and customer service skills. Qualifications 2-3 years' management experience, in a related service, e.g. industrial or manufacturing setting. Ability to regularly work at the service site and travel within the site (to various turbines) as needed. Demonstrated ability to build and supervise a hard-working team / operation. Technical background, hydraulic or rotating heavy equipment; knowledge of technical drawings and schematics preferred. Ability to understand and utilize technical language. Solid English communications skills (verbal, listening, written, meeting management, presentation). Valid driver's license, passport, and ability to travel as needed to meet business milestones. Established PC computer skills (MS Office) required, SAP knowledge highly preferred. MS Office - Outlook, Word, Excel, PowerPoint. Physical Demands The physical demands described here are representative of those that are met by an employee, to effectively perform the essential functions of this role. Reasonable accommodations may be made to enable team members with disabilities to perform the essential functions. Ability to stand and walk for prolonged periods of time. Hearing ability to use telephones, close range radios or related device. Visual acuity including depth perception, field of vision and the ability to distinguish between colors. Ability to stoop, kneel, crouch or crawl as needed, as well as hand-eye coordination and manual dexterity. Ability to climb stairs & vertical ladders to heights of 60 to 100 meters and at times supervise work in confined space environments. Ability to lift, push, pull, carry items up to, but not more than 50 lbs. in weight. Ability to observe training and obtain certification in required safety programs that include LOTO, Electrical, Fall Arrest & High Angle Emergency Decent, and Confined Space. Ability to successfully participate in all training courses, including controlled decent practical exercises. Due to safety parameters of fall protection equipment, the total weight of required PPE and gear shall weigh 300 lbs or less while being worn. Required PPE and gear can weigh up to 40 lbs. What we offer We offer an exciting Management position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. We value initiative, responsibility, and accuracy. You will become part of an international environment with a commitment to sustainability and safety and you will work among colleagues that take care of each other. Great benefits coverage that includes dental and vision Generous Paid Time Off policies 401(k) plan Tuition assistance Highly developed Training Program Global bonus program CCPA Notice for California Applicants BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Vestas is the energy industry's global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
05/11/2024
Full time
Harness the power of wind and shape the future with a job in renewable energy at Vestas! Build an exciting and rewarding career with a friendly work environment, opportunities for growth and development, recognition for your work, and high-quality pay and benefits. As Site Manager for Vestas, you'll use your skills and experience to supervise and develop teams that model Vestas values and produce high-level results against key performance indicators and operational goals. Key accountabilities include safety leadership, operational fluidity/achievement, and financial performance. You will be engaged in technical problem solving, handling the site budget, promoting operational efficiency, and coordinating customer accounts and service contracts. Responsibilities Promote safety culture at the site to improve site safety performance. Develop technician/team to ensure effective and efficient operation of the wind turbine plant. Establish an effective working relationship with the customer to deliver to contract. Meet budgetary cost targets to deliver service at or below the cost plan target for site service contracts. Utilize team to deliver optimal wind turbine performance through quality scheduled maintenance and efficient troubleshooting. Competencies Proven business management skills to include financial management/cost control, contractual compliance, and performance management skills. Experience supervising a team of employees to safely carry out work in a complex environment. Demonstrated leadership skills and ability in coaching, mentoring, motivating, and developing employees to achieve a highly aligned, motivated, and engaged team. Effective change and conflict management. Proven decision-making ability with balanced risk taking. Knowledge and experience with effective safety programs, practices, and procedures Highly motivated, accountability and ownership. Functions effectively in a time-sensitive setting in environments of rapid change and conflicting demands. Continuous improvement and quality methodology skills. Effective issue resolution and structured problem solving. Previous budgeting, cost center, and P&L management experience preferred. Experience scheduling, administering and supervising projects to achieve fruitful outcome. Demonstrated ability to achieve Customer Loyalty Standards through effective relationships and demonstration of value differentiation. Skilled negotiation and customer service skills. Qualifications 2-3 years' management experience, in a related service, e.g. industrial or manufacturing setting. Ability to regularly work at the service site and travel within the site (to various turbines) as needed. Demonstrated ability to build and supervise a hard-working team / operation. Technical background, hydraulic or rotating heavy equipment; knowledge of technical drawings and schematics preferred. Ability to understand and utilize technical language. Solid English communications skills (verbal, listening, written, meeting management, presentation). Valid driver's license, passport, and ability to travel as needed to meet business milestones. Established PC computer skills (MS Office) required, SAP knowledge highly preferred. MS Office - Outlook, Word, Excel, PowerPoint. Physical Demands The physical demands described here are representative of those that are met by an employee, to effectively perform the essential functions of this role. Reasonable accommodations may be made to enable team members with disabilities to perform the essential functions. Ability to stand and walk for prolonged periods of time. Hearing ability to use telephones, close range radios or related device. Visual acuity including depth perception, field of vision and the ability to distinguish between colors. Ability to stoop, kneel, crouch or crawl as needed, as well as hand-eye coordination and manual dexterity. Ability to climb stairs & vertical ladders to heights of 60 to 100 meters and at times supervise work in confined space environments. Ability to lift, push, pull, carry items up to, but not more than 50 lbs. in weight. Ability to observe training and obtain certification in required safety programs that include LOTO, Electrical, Fall Arrest & High Angle Emergency Decent, and Confined Space. Ability to successfully participate in all training courses, including controlled decent practical exercises. Due to safety parameters of fall protection equipment, the total weight of required PPE and gear shall weigh 300 lbs or less while being worn. Required PPE and gear can weigh up to 40 lbs. What we offer We offer an exciting Management position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. We value initiative, responsibility, and accuracy. You will become part of an international environment with a commitment to sustainability and safety and you will work among colleagues that take care of each other. Great benefits coverage that includes dental and vision Generous Paid Time Off policies 401(k) plan Tuition assistance Highly developed Training Program Global bonus program CCPA Notice for California Applicants BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Vestas is the energy industry's global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked on the 2023 LinkedIn Top Companies list - and among financial services companies - as the best workplace "to grow your career" in the U.S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today. About this role: Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we're the financial services company to grow YOUR career. Apply today. In this role you will: Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers Complete operational activities while minimizing risks under established policies Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Receive direction from managers and exercises judgment within defined policies and procedures Escalate questions and issues to more experienced roles Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions Identify information and services to meet customers financial needs Required Qualifications: 1+ year of experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 1+ year of experience interacting with people, demonstrated through work, military, or education Customer service focus with experience handling complex transactions across multiple systems Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and team members Experience working with others on a team to meet customer needs Cash handling experience Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Well-organized, independent and able to prioritize in a fast-paced environment Ability to exercise judgment, raise questions to management, and adhere to policy guidelines Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Job Expectations: Ability to work weekends and holidays as needed or scheduled This position is not eligible for Visa sponsorship Posting Location: 1524 US Hwy 1 Sebastian, FL 32958
05/11/2024
Full time
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked on the 2023 LinkedIn Top Companies list - and among financial services companies - as the best workplace "to grow your career" in the U.S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today. About this role: Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we're the financial services company to grow YOUR career. Apply today. In this role you will: Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers Complete operational activities while minimizing risks under established policies Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Receive direction from managers and exercises judgment within defined policies and procedures Escalate questions and issues to more experienced roles Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions Identify information and services to meet customers financial needs Required Qualifications: 1+ year of experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 1+ year of experience interacting with people, demonstrated through work, military, or education Customer service focus with experience handling complex transactions across multiple systems Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and team members Experience working with others on a team to meet customer needs Cash handling experience Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Well-organized, independent and able to prioritize in a fast-paced environment Ability to exercise judgment, raise questions to management, and adhere to policy guidelines Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Job Expectations: Ability to work weekends and holidays as needed or scheduled This position is not eligible for Visa sponsorship Posting Location: 1524 US Hwy 1 Sebastian, FL 32958
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: Responsible for leading a team that provides fraud consulting, thought leadership, education, and collaboration opportunities with company partners to help mitigate fraud losses across the network. Oversees transaction monitoring, activities, and vendor relationships. Develops and coaches' teams to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee. Responsibilities Manages fraud losses to enable the company to meet financial goals. Ensures the team is focused on identifying, documenting, and escalating fraud, unusual, prohibited, and deceptive activities. Manages fraud-risk management partner audit programs. Enhances fraud risk transparency of payment partners. Manages procedures from implementation to investigator use. Assists partners with fraud-risk management, including investigating, detecting, and implementing measures to prevent future fraud attacks. Researches trends and incorporates learnings into how we monitor transaction activities. Partners with the incident-response team designed to detect and mitigate partner data security breaches. Delivers fraud prevention education and collaboration opportunities. Promotes partner integration and use of fraud prevention products. Minimum Qualifications At a minimum, here's what we need from you: Bachelor's Degree in Business, Finance, Accounting, Security and Intelligence, Law or related analytical field 6+ years of experience in Fraud Risk Management, Fraud Investigation, Audit, Finance, Payment Security, Compliance, Information Security, Law Enforcement, Business, or related experience In lieu of a degree, 10+ years of experience in Fraud Risk Management, Fraud Investigation, Audit, Finance, Payment Security, Compliance, Information Security, Law Enforcement, Business, or related field Preferred Qualifications If we had our say, we'd also look for: Master's Degree in Business (Finance/Accounting), Criminal Justice, Law, Audit, or related analytical field 8+ years of experience in Fraud Risk Management, Fraud investigation, Audit, Finance, Payment Security, Compliance, Information Security, Law Enforcement, Business, or related experience Certified Fraud Examiner (CFE) or ACAMS Application Deadline: The application window for this position is anticipated to close on May-14-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $103,000.00 to $174,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
05/11/2024
Full time
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: Responsible for leading a team that provides fraud consulting, thought leadership, education, and collaboration opportunities with company partners to help mitigate fraud losses across the network. Oversees transaction monitoring, activities, and vendor relationships. Develops and coaches' teams to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee. Responsibilities Manages fraud losses to enable the company to meet financial goals. Ensures the team is focused on identifying, documenting, and escalating fraud, unusual, prohibited, and deceptive activities. Manages fraud-risk management partner audit programs. Enhances fraud risk transparency of payment partners. Manages procedures from implementation to investigator use. Assists partners with fraud-risk management, including investigating, detecting, and implementing measures to prevent future fraud attacks. Researches trends and incorporates learnings into how we monitor transaction activities. Partners with the incident-response team designed to detect and mitigate partner data security breaches. Delivers fraud prevention education and collaboration opportunities. Promotes partner integration and use of fraud prevention products. Minimum Qualifications At a minimum, here's what we need from you: Bachelor's Degree in Business, Finance, Accounting, Security and Intelligence, Law or related analytical field 6+ years of experience in Fraud Risk Management, Fraud Investigation, Audit, Finance, Payment Security, Compliance, Information Security, Law Enforcement, Business, or related experience In lieu of a degree, 10+ years of experience in Fraud Risk Management, Fraud Investigation, Audit, Finance, Payment Security, Compliance, Information Security, Law Enforcement, Business, or related field Preferred Qualifications If we had our say, we'd also look for: Master's Degree in Business (Finance/Accounting), Criminal Justice, Law, Audit, or related analytical field 8+ years of experience in Fraud Risk Management, Fraud investigation, Audit, Finance, Payment Security, Compliance, Information Security, Law Enforcement, Business, or related experience Certified Fraud Examiner (CFE) or ACAMS Application Deadline: The application window for this position is anticipated to close on May-14-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $103,000.00 to $174,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked on the 2023 LinkedIn Top Companies list - and among financial services companies - as the best workplace "to grow your career" in the U.S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today. About this role: Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we're the financial services company to grow YOUR career. Apply today. In this role you will: Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers Complete operational activities while minimizing risks under established policies Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Receive direction from managers and exercises judgment within defined policies and procedures Escalate questions and issues to more experienced roles Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions Identify information and services to meet customers financial needs Required Qualifications: 1+ year of experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual speaking and listening proficiency in Spanish/English Desired Qualifications: 1+ year of experience interacting with people, demonstrated through work, military, or education Customer service focus with experience handling complex transactions across multiple systems Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and team members Experience working with others on a team to meet customer needs Cash handling experience Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Well-organized, independent and able to prioritize in a fast-paced environment Ability to exercise judgment, raise questions to management, and adhere to policy guidelines Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Job Expectations: Ability to work weekends and holidays as needed or scheduled This position is not eligible for Visa sponsorship Must take and pass required language assessment Posting Location(s): 795 Nalles Mill Rd CULPEPER, VA 22701
05/11/2024
Full time
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked on the 2023 LinkedIn Top Companies list - and among financial services companies - as the best workplace "to grow your career" in the U.S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today. About this role: Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we're the financial services company to grow YOUR career. Apply today. In this role you will: Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers Complete operational activities while minimizing risks under established policies Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Receive direction from managers and exercises judgment within defined policies and procedures Escalate questions and issues to more experienced roles Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions Identify information and services to meet customers financial needs Required Qualifications: 1+ year of experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual speaking and listening proficiency in Spanish/English Desired Qualifications: 1+ year of experience interacting with people, demonstrated through work, military, or education Customer service focus with experience handling complex transactions across multiple systems Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and team members Experience working with others on a team to meet customer needs Cash handling experience Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Well-organized, independent and able to prioritize in a fast-paced environment Ability to exercise judgment, raise questions to management, and adhere to policy guidelines Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Job Expectations: Ability to work weekends and holidays as needed or scheduled This position is not eligible for Visa sponsorship Must take and pass required language assessment Posting Location(s): 795 Nalles Mill Rd CULPEPER, VA 22701
Harness the power of wind and shape the future with a job in renewable energy at Vestas! Build an exciting and rewarding career with a friendly work environment, opportunities for growth and development, recognition for your work, and high-quality pay and benefits. As Site Manager for Vestas, you'll use your skills and experience to supervise New Site Start Up activities and develop a team that models Vestas values, producing high-level results against key performance indicators and operational goals. Key accountabilities include safety leadership, operational fluidity/achievement, and financial performance. You will be engaged in technical problem solving, handling the site budget, promoting operational efficiency, and coordinating customer accounts and service contracts. Responsibilities Promote safety culture at the site to improve site safety performance. Develop technician/team to ensure effective and efficient operation of the wind turbine plant. Establish an effective working relationship with the customer to deliver to contract. Meet budgetary cost targets to deliver service at or below the cost plan target for site service contracts. Utilize team to deliver optimal wind turbine performance through quality scheduled maintenance and efficient troubleshooting. Competencies Proven business management skills to include financial management/cost control, contractual compliance, and performance management skills. Experience supervising a team of employees to safely carry out work in a complex environment. Demonstrated leadership skills and ability in coaching, mentoring, motivating, and developing employees to achieve a highly aligned, motivated, and engaged team. Effective change and conflict management. Proven decision-making ability with balanced risk taking. Knowledge and experience with effective safety programs, practices, and procedures Highly motivated, accountability and ownership. Functions effectively in a time-sensitive setting in environments of rapid change and conflicting demands. Continuous improvement and quality methodology skills. Effective issue resolution and structured problem solving. Previous budgeting, cost center, and P&L management experience preferred. Experience scheduling, administering and supervising projects to achieve fruitful outcome. Demonstrated ability to achieve Customer Loyalty Standards through effective relationships and demonstration of value differentiation. Skilled negotiation and customer service skills. Qualifications 2-3 years' management experience, in a related service, e.g. industrial or manufacturing setting. Ability to regularly work at the service site and travel within the site (to various turbines) as needed. Demonstrated ability to build and supervise a hard-working team / operation. Technical background, hydraulic or rotating heavy equipment; knowledge of technical drawings and schematics preferred. Ability to understand and utilize technical language. Solid English communications skills (verbal, listening, written, meeting management, presentation). Valid driver's license, passport, and ability to travel as needed to meet business milestones. Established PC computer skills (MS Office) required, SAP knowledge highly preferred. MS Office - Outlook, Word, Excel, PowerPoint. Physical Demands The physical demands described here are representative of those that are met by an employee, to effectively perform the essential functions of this role. Reasonable accommodations may be made to enable team members with disabilities to perform the essential functions. Ability to stand and walk for prolonged periods of time. Hearing ability to use telephones, close range radios or related device. Visual acuity including depth perception, field of vision and the ability to distinguish between colors. Ability to stoop, kneel, crouch or crawl as needed, as well as hand-eye coordination and manual dexterity. Ability to climb stairs & vertical ladders to heights of 60 to 100 meters and at times supervise work in confined space environments. Ability to lift, push, pull, carry items up to, but not more than 50 lbs. in weight. Ability to observe training and obtain certification in required safety programs that include LOTO, Electrical, Fall Arrest & High Angle Emergency Decent, and Confined Space. Ability to successfully participate in all training courses, including controlled decent practical exercises. Due to safety parameters of fall protection equipment, the total weight of required PPE and gear shall weigh 300 lbs or less while being worn. Required PPE and gear can weigh up to 40 lbs. What we offer We offer an exciting Management position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. We value initiative, responsibility, and accuracy. You will become part of an international environment with a commitment to sustainability and safety and you will work among colleagues that take care of each other. Great benefits coverage that includes dental and vision Generous Paid Time Off policies 401(k) plan Tuition assistance Highly developed Training Program Global bonus program CCPA Notice for California Applicants BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Vestas is the energy industry's global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings. Nearest Major Market: Maine
05/10/2024
Full time
Harness the power of wind and shape the future with a job in renewable energy at Vestas! Build an exciting and rewarding career with a friendly work environment, opportunities for growth and development, recognition for your work, and high-quality pay and benefits. As Site Manager for Vestas, you'll use your skills and experience to supervise New Site Start Up activities and develop a team that models Vestas values, producing high-level results against key performance indicators and operational goals. Key accountabilities include safety leadership, operational fluidity/achievement, and financial performance. You will be engaged in technical problem solving, handling the site budget, promoting operational efficiency, and coordinating customer accounts and service contracts. Responsibilities Promote safety culture at the site to improve site safety performance. Develop technician/team to ensure effective and efficient operation of the wind turbine plant. Establish an effective working relationship with the customer to deliver to contract. Meet budgetary cost targets to deliver service at or below the cost plan target for site service contracts. Utilize team to deliver optimal wind turbine performance through quality scheduled maintenance and efficient troubleshooting. Competencies Proven business management skills to include financial management/cost control, contractual compliance, and performance management skills. Experience supervising a team of employees to safely carry out work in a complex environment. Demonstrated leadership skills and ability in coaching, mentoring, motivating, and developing employees to achieve a highly aligned, motivated, and engaged team. Effective change and conflict management. Proven decision-making ability with balanced risk taking. Knowledge and experience with effective safety programs, practices, and procedures Highly motivated, accountability and ownership. Functions effectively in a time-sensitive setting in environments of rapid change and conflicting demands. Continuous improvement and quality methodology skills. Effective issue resolution and structured problem solving. Previous budgeting, cost center, and P&L management experience preferred. Experience scheduling, administering and supervising projects to achieve fruitful outcome. Demonstrated ability to achieve Customer Loyalty Standards through effective relationships and demonstration of value differentiation. Skilled negotiation and customer service skills. Qualifications 2-3 years' management experience, in a related service, e.g. industrial or manufacturing setting. Ability to regularly work at the service site and travel within the site (to various turbines) as needed. Demonstrated ability to build and supervise a hard-working team / operation. Technical background, hydraulic or rotating heavy equipment; knowledge of technical drawings and schematics preferred. Ability to understand and utilize technical language. Solid English communications skills (verbal, listening, written, meeting management, presentation). Valid driver's license, passport, and ability to travel as needed to meet business milestones. Established PC computer skills (MS Office) required, SAP knowledge highly preferred. MS Office - Outlook, Word, Excel, PowerPoint. Physical Demands The physical demands described here are representative of those that are met by an employee, to effectively perform the essential functions of this role. Reasonable accommodations may be made to enable team members with disabilities to perform the essential functions. Ability to stand and walk for prolonged periods of time. Hearing ability to use telephones, close range radios or related device. Visual acuity including depth perception, field of vision and the ability to distinguish between colors. Ability to stoop, kneel, crouch or crawl as needed, as well as hand-eye coordination and manual dexterity. Ability to climb stairs & vertical ladders to heights of 60 to 100 meters and at times supervise work in confined space environments. Ability to lift, push, pull, carry items up to, but not more than 50 lbs. in weight. Ability to observe training and obtain certification in required safety programs that include LOTO, Electrical, Fall Arrest & High Angle Emergency Decent, and Confined Space. Ability to successfully participate in all training courses, including controlled decent practical exercises. Due to safety parameters of fall protection equipment, the total weight of required PPE and gear shall weigh 300 lbs or less while being worn. Required PPE and gear can weigh up to 40 lbs. What we offer We offer an exciting Management position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. We value initiative, responsibility, and accuracy. You will become part of an international environment with a commitment to sustainability and safety and you will work among colleagues that take care of each other. Great benefits coverage that includes dental and vision Generous Paid Time Off policies 401(k) plan Tuition assistance Highly developed Training Program Global bonus program CCPA Notice for California Applicants BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Vestas is the energy industry's global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings. Nearest Major Market: Maine
Harness the power of wind and shape the future with a job in renewable energy at Vestas! Build an exciting and rewarding career with a friendly work environment, opportunities for growth and development, recognition for your work, and high-quality pay and benefits. As Site Manager for Vestas, you'll use your skills and experience to supervise New Site Start Up activities and develop a team that models Vestas values, producing high-level results against key performance indicators and operational goals. Key accountabilities include safety leadership, operational fluidity/achievement, and financial performance. You will be engaged in technical problem solving, handling the site budget, promoting operational efficiency, and coordinating customer accounts and service contracts. This is an on-site position in North Carolina. Responsibilities Promote safety culture at the site to improve site safety performance. Develop technician/team to ensure effective and efficient operation of the wind turbine plant. Establish an effective working relationship with the customer to deliver to contract. Meet budgetary cost targets to deliver service at or below the cost plan target for site service contracts. Utilize team to deliver optimal wind turbine performance through quality scheduled maintenance and efficient troubleshooting. Competencies Proven business management skills to include financial management/cost control, contractual compliance, and performance management skills. Experience supervising a team of employees to safely carry out work in a complex environment. Demonstrated leadership skills and ability in coaching, mentoring, motivating, and developing employees to achieve a highly aligned, motivated, and engaged team. Effective change and conflict management. Proven decision-making ability with balanced risk taking. Knowledge and experience with effective safety programs, practices, and procedures Highly motivated, accountability and ownership. Functions effectively in a time-sensitive setting in environments of rapid change and conflicting demands. Continuous improvement and quality methodology skills. Effective issue resolution and structured problem solving. Previous budgeting, cost center, and P&L management experience preferred. Experience scheduling, administering and supervising projects to achieve fruitful outcome. Demonstrated ability to achieve Customer Loyalty Standards through effective relationships and demonstration of value differentiation. Skilled negotiation and customer service skills. Qualifications 2-3 years' management experience, in a related service, e.g. industrial or manufacturing setting. Ability to regularly work at the service site and travel within the site (to various turbines) as needed. Demonstrated ability to build and supervise a hard-working team / operation. Technical background, hydraulic or rotating heavy equipment; knowledge of technical drawings and schematics preferred. Ability to understand and utilize technical language. Solid English communications skills (verbal, listening, written, meeting management, presentation). Valid driver's license, passport, and ability to travel as needed to meet business milestones. Established PC computer skills (MS Office) required, SAP knowledge highly preferred. MS Office - Outlook, Word, Excel, PowerPoint. Physical Demands The physical demands described here are representative of those that are met by an employee, to effectively perform the essential functions of this role. Reasonable accommodations may be made to enable team members with disabilities to perform the essential functions. Ability to stand and walk for prolonged periods of time. Hearing ability to use telephones, close range radios or related device. Visual acuity including depth perception, field of vision and the ability to distinguish between colors. Ability to stoop, kneel, crouch or crawl as needed, as well as hand-eye coordination and manual dexterity. Ability to climb stairs & vertical ladders to heights of 60 to 100 meters and at times supervise work in confined space environments. Ability to lift, push, pull, carry items up to, but not more than 50 lbs. in weight. Ability to observe training and obtain certification in required safety programs that include LOTO, Electrical, Fall Arrest & High Angle Emergency Decent, and Confined Space. Ability to successfully participate in all training courses, including controlled decent practical exercises. Due to safety parameters of fall protection equipment, the total weight of required PPE and gear shall weigh 300 lbs or less while being worn. Required PPE and gear can weigh up to 40 lbs. What we offer We offer an exciting Management position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. We value initiative, responsibility, and accuracy. You will become part of an international environment with a commitment to sustainability and safety and you will work among colleagues that take care of each other. Great benefits coverage that includes dental and vision Generous Paid Time Off policies 401(k) plan Tuition assistance Highly developed Training Program Global bonus program CCPA Notice for California Applicants BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Vestas is the energy industry's global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
05/10/2024
Full time
Harness the power of wind and shape the future with a job in renewable energy at Vestas! Build an exciting and rewarding career with a friendly work environment, opportunities for growth and development, recognition for your work, and high-quality pay and benefits. As Site Manager for Vestas, you'll use your skills and experience to supervise New Site Start Up activities and develop a team that models Vestas values, producing high-level results against key performance indicators and operational goals. Key accountabilities include safety leadership, operational fluidity/achievement, and financial performance. You will be engaged in technical problem solving, handling the site budget, promoting operational efficiency, and coordinating customer accounts and service contracts. This is an on-site position in North Carolina. Responsibilities Promote safety culture at the site to improve site safety performance. Develop technician/team to ensure effective and efficient operation of the wind turbine plant. Establish an effective working relationship with the customer to deliver to contract. Meet budgetary cost targets to deliver service at or below the cost plan target for site service contracts. Utilize team to deliver optimal wind turbine performance through quality scheduled maintenance and efficient troubleshooting. Competencies Proven business management skills to include financial management/cost control, contractual compliance, and performance management skills. Experience supervising a team of employees to safely carry out work in a complex environment. Demonstrated leadership skills and ability in coaching, mentoring, motivating, and developing employees to achieve a highly aligned, motivated, and engaged team. Effective change and conflict management. Proven decision-making ability with balanced risk taking. Knowledge and experience with effective safety programs, practices, and procedures Highly motivated, accountability and ownership. Functions effectively in a time-sensitive setting in environments of rapid change and conflicting demands. Continuous improvement and quality methodology skills. Effective issue resolution and structured problem solving. Previous budgeting, cost center, and P&L management experience preferred. Experience scheduling, administering and supervising projects to achieve fruitful outcome. Demonstrated ability to achieve Customer Loyalty Standards through effective relationships and demonstration of value differentiation. Skilled negotiation and customer service skills. Qualifications 2-3 years' management experience, in a related service, e.g. industrial or manufacturing setting. Ability to regularly work at the service site and travel within the site (to various turbines) as needed. Demonstrated ability to build and supervise a hard-working team / operation. Technical background, hydraulic or rotating heavy equipment; knowledge of technical drawings and schematics preferred. Ability to understand and utilize technical language. Solid English communications skills (verbal, listening, written, meeting management, presentation). Valid driver's license, passport, and ability to travel as needed to meet business milestones. Established PC computer skills (MS Office) required, SAP knowledge highly preferred. MS Office - Outlook, Word, Excel, PowerPoint. Physical Demands The physical demands described here are representative of those that are met by an employee, to effectively perform the essential functions of this role. Reasonable accommodations may be made to enable team members with disabilities to perform the essential functions. Ability to stand and walk for prolonged periods of time. Hearing ability to use telephones, close range radios or related device. Visual acuity including depth perception, field of vision and the ability to distinguish between colors. Ability to stoop, kneel, crouch or crawl as needed, as well as hand-eye coordination and manual dexterity. Ability to climb stairs & vertical ladders to heights of 60 to 100 meters and at times supervise work in confined space environments. Ability to lift, push, pull, carry items up to, but not more than 50 lbs. in weight. Ability to observe training and obtain certification in required safety programs that include LOTO, Electrical, Fall Arrest & High Angle Emergency Decent, and Confined Space. Ability to successfully participate in all training courses, including controlled decent practical exercises. Due to safety parameters of fall protection equipment, the total weight of required PPE and gear shall weigh 300 lbs or less while being worn. Required PPE and gear can weigh up to 40 lbs. What we offer We offer an exciting Management position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. We value initiative, responsibility, and accuracy. You will become part of an international environment with a commitment to sustainability and safety and you will work among colleagues that take care of each other. Great benefits coverage that includes dental and vision Generous Paid Time Off policies 401(k) plan Tuition assistance Highly developed Training Program Global bonus program CCPA Notice for California Applicants BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Vestas is the energy industry's global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Manager of Bank Business Operations, you will directly manage a group of non-member contact employees and/or resources that provide support for Bank Business Operations (Deposit Operations, Card Services, Cash Management, Loan Servicing, and other Bank Products) through fulfillment of a variety of Banking functions that help the business meet set goals and objectives. Proactively identifies, develops, recommends, and implements improvements to products, processes, and delivery of service. Organizes and leads the execution of operational and strategic business plans. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Leads team responsible for applying business operations knowledge to understand and identify customer gaps in performance; improves the information to develop, modify, and re-engineer customer specific process program plans in alignment with business results and enterprise strategy to achieve the level of desired performance. Identifies, influences and/or drives opportunities for process improvements and serves as a subject matter expert in providing guidance in the development, evaluation, and implementation of system enhancements or process improvements. Responsible for ensuring operational changes/process improvements stay in sync with all federal, state, local laws, and internal Bank policies. Interacts with cross-functional product stakeholders to deliver and increase efficiency and effectiveness to meet the production unit's key performance and risk indicators. Ensures team is using reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders of the results. Fosters proactive communication between business/enterprise processes and support team to improve delivery, value, and integration of change management into business/enterprise processes. Performs people management functions including team building, project/workload assignment, training, monitoring of work activity, performance evaluation and systems data entry. Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in a retail bank environment accountable for non-member or non-customer contact operations, processes, vendor relationships, contracts, or initiatives 2 years of direct team lead, supervisory or management experience Demonstrated experience organizing and leading the execution of strategic business plans and/or and risk management initiatives. Advanced knowledge of current standard methodologies in banking operational functions Experience in program/project or supplier management, process improvement, or business analysis What sets you apart: US military experience through military service or a military spouse/domestic partner Professional experience within Fraud Operations, understanding of regulatory impacts on Fraud Experience within Agile Methodologies and Program/Project Management requirements Extensive understand of process and procedure management, project management, and/or project work Proven ability to quickly understand complex topics and speak to newly acquired information succinctly. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $147,190. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/08/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Manager of Bank Business Operations, you will directly manage a group of non-member contact employees and/or resources that provide support for Bank Business Operations (Deposit Operations, Card Services, Cash Management, Loan Servicing, and other Bank Products) through fulfillment of a variety of Banking functions that help the business meet set goals and objectives. Proactively identifies, develops, recommends, and implements improvements to products, processes, and delivery of service. Organizes and leads the execution of operational and strategic business plans. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Leads team responsible for applying business operations knowledge to understand and identify customer gaps in performance; improves the information to develop, modify, and re-engineer customer specific process program plans in alignment with business results and enterprise strategy to achieve the level of desired performance. Identifies, influences and/or drives opportunities for process improvements and serves as a subject matter expert in providing guidance in the development, evaluation, and implementation of system enhancements or process improvements. Responsible for ensuring operational changes/process improvements stay in sync with all federal, state, local laws, and internal Bank policies. Interacts with cross-functional product stakeholders to deliver and increase efficiency and effectiveness to meet the production unit's key performance and risk indicators. Ensures team is using reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders of the results. Fosters proactive communication between business/enterprise processes and support team to improve delivery, value, and integration of change management into business/enterprise processes. Performs people management functions including team building, project/workload assignment, training, monitoring of work activity, performance evaluation and systems data entry. Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in a retail bank environment accountable for non-member or non-customer contact operations, processes, vendor relationships, contracts, or initiatives 2 years of direct team lead, supervisory or management experience Demonstrated experience organizing and leading the execution of strategic business plans and/or and risk management initiatives. Advanced knowledge of current standard methodologies in banking operational functions Experience in program/project or supplier management, process improvement, or business analysis What sets you apart: US military experience through military service or a military spouse/domestic partner Professional experience within Fraud Operations, understanding of regulatory impacts on Fraud Experience within Agile Methodologies and Program/Project Management requirements Extensive understand of process and procedure management, project management, and/or project work Proven ability to quickly understand complex topics and speak to newly acquired information succinctly. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $147,190. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Fidelity TalentSource LLC
Merrimack, New Hampshire
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for Fraud Investigators in Merrimack NH, Westlake TX Covington KY, Raleigh NC, Smithfield RI and/or Salt Lake City, UT! The Fraud Investigator position exists within the Financial Intelligence Unit (FIU) to provide exceptional investigative leadership and expertise in the handling of matters that are referred to the group. Critical and analytical thinking are both necessary in order to present information that leads to accurate conclusions and cuts through various investigative complexities. Working in a team environment with other investigators within the group is also a primary focus of this role, along with the ability to provide investigative leadership and direction to significant cases. This position should provide candidates for succession to the position of Senior Fraud Investigator within the FIU. Primary Responsibilities : In accordance with USA Patriot Act regulatory requirements, this role involves the investigation of sophisticated financial fraud cases involving identity theft, money laundering, wire fraud, mail fraud, check fraud, cyber-crimes, securities fraud, forgery, debit card fraud and other related regulatory or criminal violations. Assessing the criticality of issues by utilizing proper information gathering techniques including internal Fidelity systems and external research tools to aid in the investigative process. Preparation of well written investigative reports and analysis that is thorough, timely, well written, logical and highlights concerning activity. Communicating clearly and with confidence while interacting with business clients, senior management, peers and law enforcement. Delivering oral presentations in defense of your position regarding suspicious activity to senior management and moderating weekly and monthly case review meetings. Escalation of issues to appropriate personnel using sound and consistent judgment while ensuring that any available loss mitigation efforts have been initiated. Maintaining liaison with law enforcement and regulatory agencies about incident specific issues that may require follow-up. Assisting peers and managers with investigative knowledge and support. Support efforts in cross group projects and initiatives as needed. Requirements : Bachelor's degree required CFE and/or ACAMS designation desirable A minimum of 3 to 5 years of hands-on investigative experience involving sophisticated financial crimes investigations Skills and Knowledge : Knowledge of Anti-money laundering (AML) regulations (Bank Secrecy Act of 1970, Money Laundering Control Act of 1970, USA Patriot Act of 2001). Excellent analytical and research skills (working knowledge of database systems a plus) Demonstrated strength in practices, principles and techniques supporting criminal, financial, background, business and due diligence investigations. Strong working knowledge of computer systems and applications designed to support investigative efforts. Specific knowledge of fraud detection and risk mitigation products targeted toward the financial services industry. Demonstrated experience in coordinating major case investigations and referrals with state and federal law enforcement and providing litigation support as appropriate, including providing testimony in court proceedings when necessary. Strong working knowledge of financial markets, including equity and derivatives trading, as well as a working knowledge of trading operations. Experience in conducting interviews. Experience investigating financial services, banking and similar business-related crime including investigations involving identity theft, cyber-crimes, financial fraud, securities fraud, money laundering and other related regulatory or criminal violations. Able to handle multiple cases simultaneously; able to personally execute investigative tasks as required by limited resources. Outstanding written and verbal communication skills. Experienced and comfortable delivering both planned and ad hoc presentations. Able to educate and influence senior management regarding complex Fraud/ AML related concepts. Dynamic Working At Fidelity TalentSource, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we call "Dynamic Working." Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers. Company Overview Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at . We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at . Information about Fidelity investments At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients . We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. For information about working at Fidelity, visit . Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
05/04/2024
Full time
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for Fraud Investigators in Merrimack NH, Westlake TX Covington KY, Raleigh NC, Smithfield RI and/or Salt Lake City, UT! The Fraud Investigator position exists within the Financial Intelligence Unit (FIU) to provide exceptional investigative leadership and expertise in the handling of matters that are referred to the group. Critical and analytical thinking are both necessary in order to present information that leads to accurate conclusions and cuts through various investigative complexities. Working in a team environment with other investigators within the group is also a primary focus of this role, along with the ability to provide investigative leadership and direction to significant cases. This position should provide candidates for succession to the position of Senior Fraud Investigator within the FIU. Primary Responsibilities : In accordance with USA Patriot Act regulatory requirements, this role involves the investigation of sophisticated financial fraud cases involving identity theft, money laundering, wire fraud, mail fraud, check fraud, cyber-crimes, securities fraud, forgery, debit card fraud and other related regulatory or criminal violations. Assessing the criticality of issues by utilizing proper information gathering techniques including internal Fidelity systems and external research tools to aid in the investigative process. Preparation of well written investigative reports and analysis that is thorough, timely, well written, logical and highlights concerning activity. Communicating clearly and with confidence while interacting with business clients, senior management, peers and law enforcement. Delivering oral presentations in defense of your position regarding suspicious activity to senior management and moderating weekly and monthly case review meetings. Escalation of issues to appropriate personnel using sound and consistent judgment while ensuring that any available loss mitigation efforts have been initiated. Maintaining liaison with law enforcement and regulatory agencies about incident specific issues that may require follow-up. Assisting peers and managers with investigative knowledge and support. Support efforts in cross group projects and initiatives as needed. Requirements : Bachelor's degree required CFE and/or ACAMS designation desirable A minimum of 3 to 5 years of hands-on investigative experience involving sophisticated financial crimes investigations Skills and Knowledge : Knowledge of Anti-money laundering (AML) regulations (Bank Secrecy Act of 1970, Money Laundering Control Act of 1970, USA Patriot Act of 2001). Excellent analytical and research skills (working knowledge of database systems a plus) Demonstrated strength in practices, principles and techniques supporting criminal, financial, background, business and due diligence investigations. Strong working knowledge of computer systems and applications designed to support investigative efforts. Specific knowledge of fraud detection and risk mitigation products targeted toward the financial services industry. Demonstrated experience in coordinating major case investigations and referrals with state and federal law enforcement and providing litigation support as appropriate, including providing testimony in court proceedings when necessary. Strong working knowledge of financial markets, including equity and derivatives trading, as well as a working knowledge of trading operations. Experience in conducting interviews. Experience investigating financial services, banking and similar business-related crime including investigations involving identity theft, cyber-crimes, financial fraud, securities fraud, money laundering and other related regulatory or criminal violations. Able to handle multiple cases simultaneously; able to personally execute investigative tasks as required by limited resources. Outstanding written and verbal communication skills. Experienced and comfortable delivering both planned and ad hoc presentations. Able to educate and influence senior management regarding complex Fraud/ AML related concepts. Dynamic Working At Fidelity TalentSource, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we call "Dynamic Working." Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers. Company Overview Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at . We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at . Information about Fidelity investments At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients . We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. For information about working at Fidelity, visit . Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked on the 2023 LinkedIn Top Companies list - and among financial services companies - as the best workplace "to grow your career" in the U.S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today. About this role: Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at In this role you will: Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications Receive direction from managers and exercise judgement within defined policies and procedures Develop understanding of bank products and services to connect to customers' needs Interact with customers to demonstrate care and build relationships Provide appropriate options for bank products and services to customer Refer customers' financial needs to other bankers and partners as needed This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below Required Qualifications: 6+ months of Interacting with Customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual speaking and listening proficiency in Spanish/English Desired Qualifications: Customer service focus with experience handling complex transactions across multiple systems Experience proactively engaging with customers through outreach via phone or email Ability to educate and connect customer to technology and share the value of mobile banking options Ability to help customers succeed financially by offering introductions to additional team members as appropriate Experience working with others on a team to meet customer needs Experience fostering and developing strong customer relationships Ability to build strong relationships with internal partners Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Ability to interact with integrity and professionalism with customers and team members Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Support customers and employees in resolving or escalating concerns or complaints Job Expectations: Ability to work weekends and holidays as needed or scheduled Must take and pass required language assessment Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website ( ) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary This position is not eligible for Visa sponsorship Posting Location: 345 Kings Hwy Port Charlotte, FL 33983
05/04/2024
Full time
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked on the 2023 LinkedIn Top Companies list - and among financial services companies - as the best workplace "to grow your career" in the U.S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today. About this role: Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at In this role you will: Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications Receive direction from managers and exercise judgement within defined policies and procedures Develop understanding of bank products and services to connect to customers' needs Interact with customers to demonstrate care and build relationships Provide appropriate options for bank products and services to customer Refer customers' financial needs to other bankers and partners as needed This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below Required Qualifications: 6+ months of Interacting with Customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual speaking and listening proficiency in Spanish/English Desired Qualifications: Customer service focus with experience handling complex transactions across multiple systems Experience proactively engaging with customers through outreach via phone or email Ability to educate and connect customer to technology and share the value of mobile banking options Ability to help customers succeed financially by offering introductions to additional team members as appropriate Experience working with others on a team to meet customer needs Experience fostering and developing strong customer relationships Ability to build strong relationships with internal partners Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Ability to interact with integrity and professionalism with customers and team members Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Support customers and employees in resolving or escalating concerns or complaints Job Expectations: Ability to work weekends and holidays as needed or scheduled Must take and pass required language assessment Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website ( ) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary This position is not eligible for Visa sponsorship Posting Location: 345 Kings Hwy Port Charlotte, FL 33983
About this role: Wells Fargo is seeking an Associate Roving Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at In this role you will: Provide support across a variety of branch locations within a specific geography where a banker or teller is out of the office or to temporarily cover vacancies Be flexible and adaptable to changing priorities and new surroundings while meeting customer needs Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications Receive direction from managers and exercise judgement within defined policies and procedures Develop understanding of bank products and services to connect to customers' needs Interact with customers to demonstrate care and build relationships Provide appropriate options for bank products and services to customer Refer customers' financial needs to other bankers and partners as needed This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below Required Qualifications: 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Customer service focus with experience handling complex transactions across multiple systems Experience proactively engaging with customers through outreach via phone or email Ability to educate and connect customer to technology and share the value of mobile banking options Ability to help customers succeed financially by offering introductions to additional team members as appropriate Experience working with others on a team to meet customer needs Experience fostering and developing strong customer relationships Ability to build strong relationships with internal partners Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Ability to interact with integrity and professionalism with customers and team members Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Support customers and employees in resolving or escalating concerns or complaints Job Expectations: Ability to travel 100% of the time within the district Commute to the assigned location(s) for the duration of the branch assignment (reimbursement for mileage is provided) Ability to work weekends and holidays as needed or scheduled Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed This position is not eligible for Visa sponsorship This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website ( ) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
05/03/2024
Full time
About this role: Wells Fargo is seeking an Associate Roving Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at In this role you will: Provide support across a variety of branch locations within a specific geography where a banker or teller is out of the office or to temporarily cover vacancies Be flexible and adaptable to changing priorities and new surroundings while meeting customer needs Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications Receive direction from managers and exercise judgement within defined policies and procedures Develop understanding of bank products and services to connect to customers' needs Interact with customers to demonstrate care and build relationships Provide appropriate options for bank products and services to customer Refer customers' financial needs to other bankers and partners as needed This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below Required Qualifications: 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Customer service focus with experience handling complex transactions across multiple systems Experience proactively engaging with customers through outreach via phone or email Ability to educate and connect customer to technology and share the value of mobile banking options Ability to help customers succeed financially by offering introductions to additional team members as appropriate Experience working with others on a team to meet customer needs Experience fostering and developing strong customer relationships Ability to build strong relationships with internal partners Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Ability to interact with integrity and professionalism with customers and team members Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Support customers and employees in resolving or escalating concerns or complaints Job Expectations: Ability to travel 100% of the time within the district Commute to the assigned location(s) for the duration of the branch assignment (reimbursement for mileage is provided) Ability to work weekends and holidays as needed or scheduled Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed This position is not eligible for Visa sponsorship This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website ( ) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
Software Resources has an immediate, long term contract job opportunity for a Portfolio Manager/Project Controller with a major corporation in Orlando, FL. On-site 4 days per week. This is a hybrid type role in the sense that it is part Project Controller-majority of role / Part Portfolio Manager- minority part of role.- Having been in roles such as resource management, finance management, portfolio management is what we are looking for. On a daily basis- this role will be working through planned vs actuals on spend. Will be interfacing with Corp Finance and Enterprise Tech (Business Ops Teams) on financial reporting and analysis- will be working on where are we on a planned vs actual, will be analyzing trends, provide recommendations- On the Disney side- working with planned resources- cast/contracted who are they what are forecasted hours and tracking all this. On the portfolio management side- with be integrating with the CSP Portfolio and business performance teams - providing updates to teams Must Have Skills: 1. Expert level Excel- pivots etc, 2. Power BI/Analysis tools- Must have working knowledge of - will be creating reports from scratch as well as utilizing any templates 3. Smartsheets Budget- over the long haul this is a large multi-million dollar large scale highly complex project(s) with set deadlines - must have handled at least a $60 million budget. What this is not: This is not a PM/ Technologist role Description: This position sits under the Core Systems & Platforms team within Enterprise Technology. The team's vision is to design, build, integrate, and deploy highly effective and stable core business applications and platforms for the Enterprise and Corporate Functions. We lead with a Business Architecture framework and own Core Finance function domain technology roadmap and management of the supporting platforms. The PPM Senior Analyst is responsible for driving and collaborating on Portfolio and Program health insights for Portfolio teams to act on and will support finance-related work for Enterprise Technology projects. The Sr. Analyst will use their knowledge of agile methodologies and technology delivery to collaborate with the development teams to optimize the management of their delivery and will help develop and grow standard methodologies with a focus on helping to evolve the use of financial reporting tools and processes. This is a highly collaborative role where partnership with many technical and non-technical teams is critical. What You'll Do: " Partner and support Portfolio and Project level accountability to meet financial health, increase transparency of risk and opportunities and provide monthly/quarterly portfolio updates. " Anticipate risks and opportunities, share reporting & insights with a point of view to make useful recommendations. " Leads the tracking of detailed financials based on the project plan, commitments, and contracts/SOWs (day-to-day financial management of project spend). " Have a continuous view of resource demand and capacity across the portfolio or project and proactively plan for leveled resource allocation across development and sustainment activities. " Solid understanding of technology and business to tell the 'story' behind the numbers. " Partner & recommend prioritization and rationalization decision-making with leaders. " Support accurate portfolio inputs within PPM system/tool to ensure accurate data for portfolio and partnering teams including ensuring quarter close entries are prepared and entered for finance. " Report monthly actuals' activity on EntTech portfolio project financials and lead meetings with project leaders monthly to review project forecast updates. " Support planning and prioritization for S/VP portfolios with their leader and Finance; provide deliverables for key finance achievements (Long Term Plan, Annual Capital Plan, Annual Operating Plan) " Successfully deliver rationalized and prioritized input to forecasts in alignment with key parameters (financial targets, ramp-up plans, project priorities etc.) " Mentor and guide more junior members of the portfolio, program and / or project planning team. Basic Qualifications: Required Qualifications & Skills " 3+ years of experience in portfolio & product management, project management, demand management, capacity planning and financial analysis " Minimum of 5 years of Project Controller or Financial Analyst experience in technology managing programs and project controls (e.g. cost, schedule, performance), financial reporting, analysis, and planning during the project lifecycle " Must have demonstrable experience managing multiple project financials, priorities, and tasks across multiple projects and teams while adhering to deadlines and maintaining high quality " Knowledge of project accounting and GAAP principles with extensive understanding of establishing, documenting, reporting, and tracking project financials across multiple technology teams including: " Establishing, maintaining, budgets, resource plans, resource to financial forecast and overall cost control " Presenting financials to leadership " Practical experience in understanding technology project / product financial analysis, financial reporting, and cause-of-change explanations. " Experience in Technical project management: estimation, project planning, resource planning, issue management, risk management, change management, communication planning. " Expert level in Excel and Smartsheets " Thrive in a fast-paced environment and able to balance, shift gears and maintain a sense of humor. Preferred Qualifications: " Project management skills (PMI Certification or equivalent a plus) " Experience with Project Portfolio Management software preferred, Clarity experience a plus. Education: " Bachelors in finance, Accounting, Business Management, Computer Science, Information Technology, Technology and/or a related field " Masters in information technology, business, or related field/work experience preferred. Required Education: BS Don't delay. Join the Software Resources team today! Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers. To meet our clients' hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at ALERT : Spoofing Scam Advisory Software Resources has been targeted by spoofing attacks. Scammers impersonating our employees may contact you with fake job offers, asking for personal information. Unfortunately, we cannot completely prevent these fraudulent activities. Stay Protected : Verify any communication claiming to be from Software Resources. For your safety, directly confirm the legitimacy of any job offer or inquiry by calling us at (phone number removed). Do not respond to unsolicited requests without verification. We value our integrity and urge you not to fall victim to these scams. Always verify by calling us directly at (phone number removed).
05/03/2024
Full time
Software Resources has an immediate, long term contract job opportunity for a Portfolio Manager/Project Controller with a major corporation in Orlando, FL. On-site 4 days per week. This is a hybrid type role in the sense that it is part Project Controller-majority of role / Part Portfolio Manager- minority part of role.- Having been in roles such as resource management, finance management, portfolio management is what we are looking for. On a daily basis- this role will be working through planned vs actuals on spend. Will be interfacing with Corp Finance and Enterprise Tech (Business Ops Teams) on financial reporting and analysis- will be working on where are we on a planned vs actual, will be analyzing trends, provide recommendations- On the Disney side- working with planned resources- cast/contracted who are they what are forecasted hours and tracking all this. On the portfolio management side- with be integrating with the CSP Portfolio and business performance teams - providing updates to teams Must Have Skills: 1. Expert level Excel- pivots etc, 2. Power BI/Analysis tools- Must have working knowledge of - will be creating reports from scratch as well as utilizing any templates 3. Smartsheets Budget- over the long haul this is a large multi-million dollar large scale highly complex project(s) with set deadlines - must have handled at least a $60 million budget. What this is not: This is not a PM/ Technologist role Description: This position sits under the Core Systems & Platforms team within Enterprise Technology. The team's vision is to design, build, integrate, and deploy highly effective and stable core business applications and platforms for the Enterprise and Corporate Functions. We lead with a Business Architecture framework and own Core Finance function domain technology roadmap and management of the supporting platforms. The PPM Senior Analyst is responsible for driving and collaborating on Portfolio and Program health insights for Portfolio teams to act on and will support finance-related work for Enterprise Technology projects. The Sr. Analyst will use their knowledge of agile methodologies and technology delivery to collaborate with the development teams to optimize the management of their delivery and will help develop and grow standard methodologies with a focus on helping to evolve the use of financial reporting tools and processes. This is a highly collaborative role where partnership with many technical and non-technical teams is critical. What You'll Do: " Partner and support Portfolio and Project level accountability to meet financial health, increase transparency of risk and opportunities and provide monthly/quarterly portfolio updates. " Anticipate risks and opportunities, share reporting & insights with a point of view to make useful recommendations. " Leads the tracking of detailed financials based on the project plan, commitments, and contracts/SOWs (day-to-day financial management of project spend). " Have a continuous view of resource demand and capacity across the portfolio or project and proactively plan for leveled resource allocation across development and sustainment activities. " Solid understanding of technology and business to tell the 'story' behind the numbers. " Partner & recommend prioritization and rationalization decision-making with leaders. " Support accurate portfolio inputs within PPM system/tool to ensure accurate data for portfolio and partnering teams including ensuring quarter close entries are prepared and entered for finance. " Report monthly actuals' activity on EntTech portfolio project financials and lead meetings with project leaders monthly to review project forecast updates. " Support planning and prioritization for S/VP portfolios with their leader and Finance; provide deliverables for key finance achievements (Long Term Plan, Annual Capital Plan, Annual Operating Plan) " Successfully deliver rationalized and prioritized input to forecasts in alignment with key parameters (financial targets, ramp-up plans, project priorities etc.) " Mentor and guide more junior members of the portfolio, program and / or project planning team. Basic Qualifications: Required Qualifications & Skills " 3+ years of experience in portfolio & product management, project management, demand management, capacity planning and financial analysis " Minimum of 5 years of Project Controller or Financial Analyst experience in technology managing programs and project controls (e.g. cost, schedule, performance), financial reporting, analysis, and planning during the project lifecycle " Must have demonstrable experience managing multiple project financials, priorities, and tasks across multiple projects and teams while adhering to deadlines and maintaining high quality " Knowledge of project accounting and GAAP principles with extensive understanding of establishing, documenting, reporting, and tracking project financials across multiple technology teams including: " Establishing, maintaining, budgets, resource plans, resource to financial forecast and overall cost control " Presenting financials to leadership " Practical experience in understanding technology project / product financial analysis, financial reporting, and cause-of-change explanations. " Experience in Technical project management: estimation, project planning, resource planning, issue management, risk management, change management, communication planning. " Expert level in Excel and Smartsheets " Thrive in a fast-paced environment and able to balance, shift gears and maintain a sense of humor. Preferred Qualifications: " Project management skills (PMI Certification or equivalent a plus) " Experience with Project Portfolio Management software preferred, Clarity experience a plus. Education: " Bachelors in finance, Accounting, Business Management, Computer Science, Information Technology, Technology and/or a related field " Masters in information technology, business, or related field/work experience preferred. Required Education: BS Don't delay. Join the Software Resources team today! Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers. To meet our clients' hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at ALERT : Spoofing Scam Advisory Software Resources has been targeted by spoofing attacks. Scammers impersonating our employees may contact you with fake job offers, asking for personal information. Unfortunately, we cannot completely prevent these fraudulent activities. Stay Protected : Verify any communication claiming to be from Software Resources. For your safety, directly confirm the legitimacy of any job offer or inquiry by calling us at (phone number removed). Do not respond to unsolicited requests without verification. We value our integrity and urge you not to fall victim to these scams. Always verify by calling us directly at (phone number removed).
In this role you will: Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers Complete operational activities while minimizing risks under established policies Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Receive direction from managers and exercises judgment within defined policies and procedures Escalate questions and issues to more experienced roles Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions Identify information and services to meet customers financial needs Required Qualifications: 1+ year of experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 1+ year of experience interacting with people, demonstrated through work, military, or education Customer service focus with experience handling complex transactions across multiple systems Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and team members Experience working with others on a team to meet customer needs Cash handling experience Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Well-organized, independent and able to prioritize in a fast-paced environment Ability to exercise judgment, raise questions to management, and adhere to policy guidelines Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Job Expectations: Ability to work weekends and holidays as needed or scheduled This position is not eligible for Visa sponsorship Posting Location(s): Main St P.O. Box 97 Tuba City, AZ 86045
05/02/2024
Full time
In this role you will: Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers Complete operational activities while minimizing risks under established policies Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Receive direction from managers and exercises judgment within defined policies and procedures Escalate questions and issues to more experienced roles Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions Identify information and services to meet customers financial needs Required Qualifications: 1+ year of experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 1+ year of experience interacting with people, demonstrated through work, military, or education Customer service focus with experience handling complex transactions across multiple systems Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and team members Experience working with others on a team to meet customer needs Cash handling experience Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Well-organized, independent and able to prioritize in a fast-paced environment Ability to exercise judgment, raise questions to management, and adhere to policy guidelines Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Job Expectations: Ability to work weekends and holidays as needed or scheduled This position is not eligible for Visa sponsorship Posting Location(s): Main St P.O. Box 97 Tuba City, AZ 86045
In this role you will: Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers Complete operational activities while minimizing risks under established policies Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Receive direction from managers and exercises judgment within defined policies and procedures Escalate questions and issues to more experienced roles Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions Identify information and services to meet customers financial needs Required Qualifications: 1+ year of experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual speaking and listening proficiency in Spanish/English Desired Qualifications: 1+ year of experience interacting with people, demonstrated through work, military, or education Military experience (transitioning military service member, reserve military service member or a veteran) and currently enrolled in a college or university program Customer service focus with experience handling complex transactions across multiple systems Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and team members Experience working with others on a team to meet customer needs Cash handling experience Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Well-organized, independent and able to prioritize in a fast-paced environment Ability to exercise judgment, raise questions to management, and adhere to policy guidelines Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Job Expectations: Ability to work weekends and holidays as needed or scheduled This position is not eligible for Visa sponsorship Must take and pass required language assessment Posting Location(s): 41 SW Ave B; BELLE GLADE, FL 33430
05/01/2024
Full time
In this role you will: Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers Complete operational activities while minimizing risks under established policies Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Receive direction from managers and exercises judgment within defined policies and procedures Escalate questions and issues to more experienced roles Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions Identify information and services to meet customers financial needs Required Qualifications: 1+ year of experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual speaking and listening proficiency in Spanish/English Desired Qualifications: 1+ year of experience interacting with people, demonstrated through work, military, or education Military experience (transitioning military service member, reserve military service member or a veteran) and currently enrolled in a college or university program Customer service focus with experience handling complex transactions across multiple systems Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and team members Experience working with others on a team to meet customer needs Cash handling experience Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Well-organized, independent and able to prioritize in a fast-paced environment Ability to exercise judgment, raise questions to management, and adhere to policy guidelines Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Job Expectations: Ability to work weekends and holidays as needed or scheduled This position is not eligible for Visa sponsorship Must take and pass required language assessment Posting Location(s): 41 SW Ave B; BELLE GLADE, FL 33430
In this role you will: Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers Complete operational activities while minimizing risks under established policies Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Receive direction from managers and exercises judgment within defined policies and procedures Escalate questions and issues to more experienced roles Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions Identify information and services to meet customers financial needs Required Qualifications: 1+ year of experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Customer service focus with experience handling complex transactions across multiple systems Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and team members Experience working with others on a team to meet customer needs Cash handling experience Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Well-organized, independent and able to prioritize in a fast-paced environment Ability to exercise judgment, raise questions to management, and adhere to policy guidelines Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Job Expectations: Ability to work weekends and holidays as needed or scheduled This position is not eligible for Visa sponsorship Posting Location: 1 Greenwood Dr, Hilton Head Island, SC
05/01/2024
Full time
In this role you will: Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers Complete operational activities while minimizing risks under established policies Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Receive direction from managers and exercises judgment within defined policies and procedures Escalate questions and issues to more experienced roles Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions Identify information and services to meet customers financial needs Required Qualifications: 1+ year of experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Customer service focus with experience handling complex transactions across multiple systems Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and team members Experience working with others on a team to meet customer needs Cash handling experience Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Well-organized, independent and able to prioritize in a fast-paced environment Ability to exercise judgment, raise questions to management, and adhere to policy guidelines Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Job Expectations: Ability to work weekends and holidays as needed or scheduled This position is not eligible for Visa sponsorship Posting Location: 1 Greenwood Dr, Hilton Head Island, SC
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked on the 2023 LinkedIn Top Companies list - and among financial services companies - as the best workplace "to grow your career" in the U.S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today. About this role: Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at . In this role you will: Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers Complete operational activities while minimizing risks under established policies Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Support the Branch manager in operational tasks and scheduling Resolve issues related to daily operations of the teller line, under direction of regional banking management Support customers and employees in resolving or escalating concerns or complaints Receive guidance from managers and exercise judgment within defined policies and procedures Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions Identify information and services to meet customers financial needs Motivate a diverse team to achieve full potential and meet established business objectives Required Qualifications: 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual speaking and listening proficiency in Spanish/English Desired Qualifications: Ability to provide strong customer service while listening, eliciting information and comprehending customer issues Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and employees Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Cash handling experience Well-organized, independent and able to prioritize in a fast-paced environment Ability to exercise judgment, raise questions to management, and adhere to policy guidelines Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting Knowledge and understanding of retail compliance controls, risk management, and loss prevention Motivate others to achieve full potential and meet established business objectives Job Expectations: Ability to work weekends and holidays as needed or scheduled This position is not eligible for Visa sponsorship Must take and pass required language assessment Posting Location: 2928 Annadale Rd Falls Church, VA 22042
05/01/2024
Full time
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked on the 2023 LinkedIn Top Companies list - and among financial services companies - as the best workplace "to grow your career" in the U.S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today. About this role: Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at . In this role you will: Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers Complete operational activities while minimizing risks under established policies Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Support the Branch manager in operational tasks and scheduling Resolve issues related to daily operations of the teller line, under direction of regional banking management Support customers and employees in resolving or escalating concerns or complaints Receive guidance from managers and exercise judgment within defined policies and procedures Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions Identify information and services to meet customers financial needs Motivate a diverse team to achieve full potential and meet established business objectives Required Qualifications: 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual speaking and listening proficiency in Spanish/English Desired Qualifications: Ability to provide strong customer service while listening, eliciting information and comprehending customer issues Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and employees Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Cash handling experience Well-organized, independent and able to prioritize in a fast-paced environment Ability to exercise judgment, raise questions to management, and adhere to policy guidelines Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting Knowledge and understanding of retail compliance controls, risk management, and loss prevention Motivate others to achieve full potential and meet established business objectives Job Expectations: Ability to work weekends and holidays as needed or scheduled This position is not eligible for Visa sponsorship Must take and pass required language assessment Posting Location: 2928 Annadale Rd Falls Church, VA 22042
$1,500.00 Sign-On Bonus COMPANY Summary As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals. We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve. Position Summary This position is responsible for developing, coordinating, supporting, implementing, and managing outreach functions and performance for both new program start-up and legacy programs. This position also coordinates with internal and external programs stakeholders on processes and procedures to achieve outreach results. Essential Duties and Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Apply fundamental sales processes, procedures, methods and techniques. Understand and implement Sales Process, including but not limited to; Making outbound calls to new and existing customers to meet assigned energy saving targets Managing field time effectively with customer or Trade Ally visits Developing and presenting program presentations to spur project activity Responding to customer and Trade Ally inquiries and concerns by phone, electronically or in person to move projects towards completion Maximizes all opportunities in the process to close a project. Recruit, train, educate and cultivate relationships with contractors and customers to encourage effective marketing of programs Maintain knowledge of program "Best Practices", individual program offerings and how they can serve customers including features, advantages and benefits Support outreach work plan creation, monitoring and updates Develop a comprehensive understanding of program's strategic outreach direction and production levels to deliver established goals Complete "search and discovery" work where the answers are not clear Actively "cold calling" new potential suppliers/contractors and developing their participation in our programs Perform event planning, coordination and presentations of programs Research the markets, accumulating data on businesses, and identifying the key allies to be targeted on behalf of the programs Identify improvement barriers and report information to Program Manager and Outreach Manager Prepare weekly and monthly project based activity reports and track progress towards program goals Assist in the implementation of specific energy efficiency programs in a "flex" capacity, according to defined budgets and energy savings targets Ability to work effectively with non-outreach orientate team personnel Contribute ideas being respectful and understanding of individual experience and knowledge compared to others Willingness to take direction for other team members Demonstrates honesty, keeps commitments and acts in a professional manner Position Requirements Education and Experience Bachelor's degree or equivalent work experience required. Technical school degree combined with demonstrated experience in the electric/gas utility field may be considered when deciding on this position 1 - 2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation Previous customer service experience required Required Skills, Knowledge and Abilities Results oriented Ability to work in a team atmosphere and to collaborate on continuous improvement efforts Strong customer service and communication skills Must be able to handle a wide work variety and work in a fast-paced environment Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload Ability to identify and resolve project application issues with customers and trade allies Proficient in Microsoft Office, specifically Word, Excel and Outlook Strong data entry skills in entering information in tracking systems/databases Ability to communicate effectively, both verbally and in writing with customers, clients and employees Ability to analyze and interpret data and solve practical problems Knowledge of mathematical concepts such as fractions, percentages and ratios Committed to diversity and inclusion Reliable transportation Licenses & Certifications Valid driver's license Travel Requirements Willingness to travel more than 50% Estimated Wage Range: Available upon request. Benefits Include: Medical, Dental, Vision, 401(k), Paid Time Off (PTO), paid holidays, parental leave, and more! Physical Demands and Work Environment Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls Ability to lift up to 10 pounds Noise Level is typically moderate Employee could be exposed to fumes and/or airborne particles and risk of potential shock Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position. An Equal Opportunity Employer Franklin Energy implements the use of dash cams inside their fleet of leased vehicles because the Company believes video surveillance devices (Dash Cams) promote the safety of employees as well as security within the company vehicles. The Company will not use video surveillance (Dash Cams) for any unlawful purpose including monitoring employees or giving the impression of monitoring. Our Dash Cam Policy applies to all employees of the Company and temporary agency employees, regardless of whether an employee or temporary agency employee may be driving or riding in Company Vehicles. The primary use of Dash Cams is to assist in the protection and safety of employees and property, prevention, and detection of criminal offenses such as vehicle vandalism and break-ins and staged-accident fraud, defense of legal claims, driver exoneration, and driver training and improvement.
05/01/2024
Full time
$1,500.00 Sign-On Bonus COMPANY Summary As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals. We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve. Position Summary This position is responsible for developing, coordinating, supporting, implementing, and managing outreach functions and performance for both new program start-up and legacy programs. This position also coordinates with internal and external programs stakeholders on processes and procedures to achieve outreach results. Essential Duties and Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Apply fundamental sales processes, procedures, methods and techniques. Understand and implement Sales Process, including but not limited to; Making outbound calls to new and existing customers to meet assigned energy saving targets Managing field time effectively with customer or Trade Ally visits Developing and presenting program presentations to spur project activity Responding to customer and Trade Ally inquiries and concerns by phone, electronically or in person to move projects towards completion Maximizes all opportunities in the process to close a project. Recruit, train, educate and cultivate relationships with contractors and customers to encourage effective marketing of programs Maintain knowledge of program "Best Practices", individual program offerings and how they can serve customers including features, advantages and benefits Support outreach work plan creation, monitoring and updates Develop a comprehensive understanding of program's strategic outreach direction and production levels to deliver established goals Complete "search and discovery" work where the answers are not clear Actively "cold calling" new potential suppliers/contractors and developing their participation in our programs Perform event planning, coordination and presentations of programs Research the markets, accumulating data on businesses, and identifying the key allies to be targeted on behalf of the programs Identify improvement barriers and report information to Program Manager and Outreach Manager Prepare weekly and monthly project based activity reports and track progress towards program goals Assist in the implementation of specific energy efficiency programs in a "flex" capacity, according to defined budgets and energy savings targets Ability to work effectively with non-outreach orientate team personnel Contribute ideas being respectful and understanding of individual experience and knowledge compared to others Willingness to take direction for other team members Demonstrates honesty, keeps commitments and acts in a professional manner Position Requirements Education and Experience Bachelor's degree or equivalent work experience required. Technical school degree combined with demonstrated experience in the electric/gas utility field may be considered when deciding on this position 1 - 2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation Previous customer service experience required Required Skills, Knowledge and Abilities Results oriented Ability to work in a team atmosphere and to collaborate on continuous improvement efforts Strong customer service and communication skills Must be able to handle a wide work variety and work in a fast-paced environment Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload Ability to identify and resolve project application issues with customers and trade allies Proficient in Microsoft Office, specifically Word, Excel and Outlook Strong data entry skills in entering information in tracking systems/databases Ability to communicate effectively, both verbally and in writing with customers, clients and employees Ability to analyze and interpret data and solve practical problems Knowledge of mathematical concepts such as fractions, percentages and ratios Committed to diversity and inclusion Reliable transportation Licenses & Certifications Valid driver's license Travel Requirements Willingness to travel more than 50% Estimated Wage Range: Available upon request. Benefits Include: Medical, Dental, Vision, 401(k), Paid Time Off (PTO), paid holidays, parental leave, and more! Physical Demands and Work Environment Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls Ability to lift up to 10 pounds Noise Level is typically moderate Employee could be exposed to fumes and/or airborne particles and risk of potential shock Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position. An Equal Opportunity Employer Franklin Energy implements the use of dash cams inside their fleet of leased vehicles because the Company believes video surveillance devices (Dash Cams) promote the safety of employees as well as security within the company vehicles. The Company will not use video surveillance (Dash Cams) for any unlawful purpose including monitoring employees or giving the impression of monitoring. Our Dash Cam Policy applies to all employees of the Company and temporary agency employees, regardless of whether an employee or temporary agency employee may be driving or riding in Company Vehicles. The primary use of Dash Cams is to assist in the protection and safety of employees and property, prevention, and detection of criminal offenses such as vehicle vandalism and break-ins and staged-accident fraud, defense of legal claims, driver exoneration, and driver training and improvement.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! What does the Support Lead do? Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to "Wow the Customer", assist with front end operations, cash management, cleanliness, safety, and driving sales. How do they do it? As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers and here is how! Wow the Customer: Put the customer first and make a difference in people's lives Unleash Passion: Check your ego at the door and do what you say you will do Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same Achieve the Impossible: Set the bar high for self and team and make sure to take risks Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts Key Attributes: Customer Service Organization Productivity Ability to multi-task Follows Direction Professionalism Trainer/Developer/Motivator Communication Sales Driver/Goal Oriented RESPONSIBILITIES: Ensures all associates and managers are Wowing the Customer through personal contact with customers Responsible for achieving CSAT score goals provided by the District Manager Responsible for leading Front End Operations Training the staff on the High Fives of Customer Service Ensures that each guest has a fast, friendly, checkout Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times Responsible for opening and closing store procedures Assists with Front End Operations Responsible for performing SM duties in their absence Assists in supervising all Associates Assists in training all Associates Assists in coaching all Associates Assists in developing all Associates Reviews all corporate communications and reacts accordingly Partners with supervisors or corporate office regarding store issues Drives store sales and controls expenses Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online, pick up in store etc.) Assists payroll process and ensures payroll is within budget Assists in merchandising procedures Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP) Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits Authorizes register functions including post voids, returns and discounts Complies with Human Resources policies and procedures Assists in receiving and stocking procedures Unloads merchandise from trucks Checks in shipments Stages merchandise for the sales floor Packs out merchandise Assists front end and queue merchandising Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time QUALIFICATIONS: High School Graduate or equivalent. College experience preferred Minimum 1 year of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Five Below is an Equal Opportunity Employer. Position Type: Hourly BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Careers Site at to verify the posting.
04/30/2024
Full time
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! What does the Support Lead do? Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to "Wow the Customer", assist with front end operations, cash management, cleanliness, safety, and driving sales. How do they do it? As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers and here is how! Wow the Customer: Put the customer first and make a difference in people's lives Unleash Passion: Check your ego at the door and do what you say you will do Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same Achieve the Impossible: Set the bar high for self and team and make sure to take risks Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts Key Attributes: Customer Service Organization Productivity Ability to multi-task Follows Direction Professionalism Trainer/Developer/Motivator Communication Sales Driver/Goal Oriented RESPONSIBILITIES: Ensures all associates and managers are Wowing the Customer through personal contact with customers Responsible for achieving CSAT score goals provided by the District Manager Responsible for leading Front End Operations Training the staff on the High Fives of Customer Service Ensures that each guest has a fast, friendly, checkout Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times Responsible for opening and closing store procedures Assists with Front End Operations Responsible for performing SM duties in their absence Assists in supervising all Associates Assists in training all Associates Assists in coaching all Associates Assists in developing all Associates Reviews all corporate communications and reacts accordingly Partners with supervisors or corporate office regarding store issues Drives store sales and controls expenses Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online, pick up in store etc.) Assists payroll process and ensures payroll is within budget Assists in merchandising procedures Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP) Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits Authorizes register functions including post voids, returns and discounts Complies with Human Resources policies and procedures Assists in receiving and stocking procedures Unloads merchandise from trucks Checks in shipments Stages merchandise for the sales floor Packs out merchandise Assists front end and queue merchandising Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time QUALIFICATIONS: High School Graduate or equivalent. College experience preferred Minimum 1 year of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Five Below is an Equal Opportunity Employer. Position Type: Hourly BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Careers Site at to verify the posting.
LTC Ombudsman Program Manager 40 Hours JOB DESCRIPTION Under the direction of the AAA Executive Director, the Ombudsman Program Manager is responsible for the planning, administration and day to day operation of the LTC Ombudsman Program, operating as a direct service of PSA 2 Area Agency on Aging (PSA 2 AAA). The LTC Ombudsman Program Manager assures compliance with State and Federal regulations, policies and procedures issued by the State LTC Ombudsman and PSA 2 AAA policies and procedures and ensures that all required activities and LTCOP goals and objectives are carried out and/or met. Working Relationships: Reports to: PSA 2 AAA Executive Director and the Office of the State Long Term Ombudsman Supervises: Regional Coordinator II, Regional Coordinator, Ombudsman II, Volunteer Ombudsman Duties include, but are not limited to, the following: • Administer the day to day operations and functions of the program • Collaborate with Executive Director and fiscal staff to develop budgets and control expenses to adhere to approved budgets • Recruit and hire qualified staff; train, develop and mentor staff to ensure retention of experienced program representatives • Supervise staff via administrative policies of PSA 2 AAA • Recruit and train volunteers to meet the Program's immediate and long-term objectives for exceptional service and evolving service challenges • Remain informed of PSA 2 AAA policies and procedures and ensure LTCOP compliance • Observe PSA 2 AAA risk management policies/guidelines to ensure a safe workplace; provide new or current employees with complete information to ensure PSA 2 AAA employees and volunteers are aware of and adhere to safety and emergency policies and procedures • Provide on-going training and assistance to staff in the investigation and resolution of complaints • Conduct staff and volunteer performance reviews, and solicit feedback about the program; • Counsel staff or volunteers; and take appropriate disciplinary steps when necessary • Attend all training and statewide or individual meetings as required by the OSLTCO. May include 36-hour/multi-day new coordinator training and bi-annual continuing education conferences, requiring distant travel within the state. • Act as liaison between OSLTCO, and LTCOP. Communicates regularly with the assigned program analyst of the OSLTCO on organizational changes, complex cases or cases with legal implications. Consults with the OSLTCO on appropriate action to be taken to resolve serious staff or volunteer issues • Provide information on developing LTC or program service trends and patterns which may impact program operations or current guidelines or policies • Act as a liaison to federal, state, and local agencies, including licensing agencies, Adult Protective Services, Public Guardian, Bureau of Medical Fraud and Elder Abuse, Elder Abuse Councils, Elder Death Review Teams, and other entities related to LTC issues • Collect program data and prepares concise, accurate, and timely reports as required by OSLCTO and PSA 2 AAA • Participate in local, regional or facility meetings related to residents' rights, elder abuse prevention and LTC issues • Resolve complaints against the LTCOP and its representatives through the program's established grievance procedure • Provide one-on-one support and guidance to ombudsman staff on an as needed basis • Ensure compliance with federal, state and local regulations • Maintain a working knowledge of significant developments and trends in the field • Remain available 24/7 for technical issues and crisis line calls • Adhere to the Professional Standards of Conduct to ensure an efficient, effective, and professional team environment in the workplace Qualifications: • Meet state certification requirements as set by the State Ombudsman. Obtain designation to act as the PSA 2 LTCOP Coordinator, representing the State Ombudsman. • Bachelor's degree or equivalent in Human Services or social work. Minimum 1 year supervisory experience in a social services agency or related setting • Knowledge of laws and regulations governing LTC facilities • Bi-lingual a plus • Demonstrate a thorough understanding of the long-term care system, aging issues and the rights and concerns of the elderly within that system. Experience working in a facility a plus. • Knowledge of the overall mission of the LTCOP and commitment to the advocacy and complaint resolution role of the LTC Ombudsman representatives • Evidence of emotional maturity, stability, tactfulness and the ability to provide professional leadership needed to attract and retain staff and volunteers • Excellent communication skills • Demonstrate ability in problem resolution, and flexibility to respond to urgent situations, various and diverse contacts, and changing circumstances and service demands • Computer literacy adequate to execute the job responsibilities • Availability to travel to workshops, conferences and meetings as required by the position • Must provide own vehicle, possess a valid California Driver's License with minimum statutory required insurance or have reliable transportation available • Demonstrate a passion for creating and maintaining a culture of excellence Annual Benefits (These benefits will not be available if less than 75 hours are worked in a pay period). • 80 hours Vacation Leave • 96 hours Sick Leave • Health Insurance Coverage (employee only) through Public Employees Retirement Systems (PERS) Choice. An opportunity to purchase additional coverage for your family is available • Membership in Public Employees Retirement System (PERS) • 13 paid holidays Following a probationary period of six months, the Ombudsman Program Manager will receive the following additional benefits: • $1,625.00 Medical Wellness Benefit Salary Range $30.10 (Step 1) to $36.59 hour (Step 5) recblid v61ywvc4v9c29dkfgga99t3swdi60j
11/10/2021
Full time
LTC Ombudsman Program Manager 40 Hours JOB DESCRIPTION Under the direction of the AAA Executive Director, the Ombudsman Program Manager is responsible for the planning, administration and day to day operation of the LTC Ombudsman Program, operating as a direct service of PSA 2 Area Agency on Aging (PSA 2 AAA). The LTC Ombudsman Program Manager assures compliance with State and Federal regulations, policies and procedures issued by the State LTC Ombudsman and PSA 2 AAA policies and procedures and ensures that all required activities and LTCOP goals and objectives are carried out and/or met. Working Relationships: Reports to: PSA 2 AAA Executive Director and the Office of the State Long Term Ombudsman Supervises: Regional Coordinator II, Regional Coordinator, Ombudsman II, Volunteer Ombudsman Duties include, but are not limited to, the following: • Administer the day to day operations and functions of the program • Collaborate with Executive Director and fiscal staff to develop budgets and control expenses to adhere to approved budgets • Recruit and hire qualified staff; train, develop and mentor staff to ensure retention of experienced program representatives • Supervise staff via administrative policies of PSA 2 AAA • Recruit and train volunteers to meet the Program's immediate and long-term objectives for exceptional service and evolving service challenges • Remain informed of PSA 2 AAA policies and procedures and ensure LTCOP compliance • Observe PSA 2 AAA risk management policies/guidelines to ensure a safe workplace; provide new or current employees with complete information to ensure PSA 2 AAA employees and volunteers are aware of and adhere to safety and emergency policies and procedures • Provide on-going training and assistance to staff in the investigation and resolution of complaints • Conduct staff and volunteer performance reviews, and solicit feedback about the program; • Counsel staff or volunteers; and take appropriate disciplinary steps when necessary • Attend all training and statewide or individual meetings as required by the OSLTCO. May include 36-hour/multi-day new coordinator training and bi-annual continuing education conferences, requiring distant travel within the state. • Act as liaison between OSLTCO, and LTCOP. Communicates regularly with the assigned program analyst of the OSLTCO on organizational changes, complex cases or cases with legal implications. Consults with the OSLTCO on appropriate action to be taken to resolve serious staff or volunteer issues • Provide information on developing LTC or program service trends and patterns which may impact program operations or current guidelines or policies • Act as a liaison to federal, state, and local agencies, including licensing agencies, Adult Protective Services, Public Guardian, Bureau of Medical Fraud and Elder Abuse, Elder Abuse Councils, Elder Death Review Teams, and other entities related to LTC issues • Collect program data and prepares concise, accurate, and timely reports as required by OSLCTO and PSA 2 AAA • Participate in local, regional or facility meetings related to residents' rights, elder abuse prevention and LTC issues • Resolve complaints against the LTCOP and its representatives through the program's established grievance procedure • Provide one-on-one support and guidance to ombudsman staff on an as needed basis • Ensure compliance with federal, state and local regulations • Maintain a working knowledge of significant developments and trends in the field • Remain available 24/7 for technical issues and crisis line calls • Adhere to the Professional Standards of Conduct to ensure an efficient, effective, and professional team environment in the workplace Qualifications: • Meet state certification requirements as set by the State Ombudsman. Obtain designation to act as the PSA 2 LTCOP Coordinator, representing the State Ombudsman. • Bachelor's degree or equivalent in Human Services or social work. Minimum 1 year supervisory experience in a social services agency or related setting • Knowledge of laws and regulations governing LTC facilities • Bi-lingual a plus • Demonstrate a thorough understanding of the long-term care system, aging issues and the rights and concerns of the elderly within that system. Experience working in a facility a plus. • Knowledge of the overall mission of the LTCOP and commitment to the advocacy and complaint resolution role of the LTC Ombudsman representatives • Evidence of emotional maturity, stability, tactfulness and the ability to provide professional leadership needed to attract and retain staff and volunteers • Excellent communication skills • Demonstrate ability in problem resolution, and flexibility to respond to urgent situations, various and diverse contacts, and changing circumstances and service demands • Computer literacy adequate to execute the job responsibilities • Availability to travel to workshops, conferences and meetings as required by the position • Must provide own vehicle, possess a valid California Driver's License with minimum statutory required insurance or have reliable transportation available • Demonstrate a passion for creating and maintaining a culture of excellence Annual Benefits (These benefits will not be available if less than 75 hours are worked in a pay period). • 80 hours Vacation Leave • 96 hours Sick Leave • Health Insurance Coverage (employee only) through Public Employees Retirement Systems (PERS) Choice. An opportunity to purchase additional coverage for your family is available • Membership in Public Employees Retirement System (PERS) • 13 paid holidays Following a probationary period of six months, the Ombudsman Program Manager will receive the following additional benefits: • $1,625.00 Medical Wellness Benefit Salary Range $30.10 (Step 1) to $36.59 hour (Step 5) recblid v61ywvc4v9c29dkfgga99t3swdi60j