ebay

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. Join the C2C and Seller Experience organization at eBay , the engine behind our global marketplace. We're on a mission to create seamless, intelligent, and delightful digital experiences that empower sellers. At the heart of this mission is our investment in AI-powered innovations -especially tools that simplify and accelerate the Selling process. As Sr. Director, Product Management , you will lead one of the most transformative product areas within eBay. You'll spearhead the advancement of AI capabilities , including seller agent features , and shape the future of Listing and Selling experiences on eBay. This includes core ownership of Magical Listing -eBay's flagship solution that uses generative AI, image recognition, and automation to help sellers create compelling listings from a photo or text prompt. This is a critical leadership role for a strategic, data-driven product executive who thrives at the intersection of AI, cutting-edge technology, customer empathy, and cross-functional collaboration . What You'll Be Working On Define and Drive Product Strategy Own the product vision, strategy, and roadmap for AI-powered seller tools. Lead strategy around listing simplification, seller agent capabilities , and mobile-first workflows. Champion innovation in AI, generative models, automation, and intelligent defaults to transform seller journeys. Deliver High-Impact, AI-Enhanced Products Drive development of features that enable sellers to create listings via photo inference, automated content generation , and more. Partner with engineering, AI, design, and research to deliver high-quality experiences across web and mobile. Use experimentation and data analysis to improve seller efficiency, conversion, and engagement. Obsess Over the Seller Journey Deeply understand seller needs-from mobile-first casual users to high-volume merchants. Co-create features with input from user research, testing, and feedback loops . Reduce friction and enhance seller trust through personalized, intuitive, experiences. Lead and Inspire a High-Performing Team Hire, mentor, and grow a team of world-class product managers. Create a product culture grounded in customer empathy, urgency, and craft excellence . Champion diversity, equity, and inclusion across the team and broader organization. Operate as a Strategic, Cross-Functional Leader Align closely with leaders across Product, Core AI, Knowledge Graph, Marketing, Trust, Shipping , and Global Markets. Integrate partner technologies to enhance product offerings. Represent your product area in executive forums and communicate technical strategies with business impact . Collaborate with program and operations teams to ensure roadmap execution and timely delivery . What We're Looking For 10+ years of product management experience, with a strong focus on customer-facing innovation at scale . Proven track record defining and executing strategies in marketplaces, platforms, or commerce ecosystems . Hands-on experience developing AI-driven or automation features , particularly using generative AI, computer vision, or inference systems . Deep analytical capability with a data-first mindset and strong experimentation chops. 10+ years of team leadership experience , with a passion for mentoring and scaling high-performing teams. Exceptional storytelling, collaboration, and influence across senior stakeholders and partners. Strong empathy for sellers , and a desire to simplify and enhance their day-to-day workflows. eBay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The applicable base pay range for this position is dependent on work location. The base pay range in the San Francisco Bay Area, New York City Metro and Seattle Metro is expected in the range below: $249,200 - $332,700 The base pay range for all other U.S. work locations is expected in the range below: $189,600 - $286,200 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. Join the C2C and Seller Experience organization at eBay , the engine behind our global marketplace. We're on a mission to create seamless, intelligent, and delightful digital experiences that empower sellers. At the heart of this mission is our investment in AI-powered innovations -especially tools that simplify and accelerate the Selling process. As Sr. Director, Product Management , you will lead one of the most transformative product areas within eBay. You'll spearhead the advancement of AI capabilities , including seller agent features , and shape the future of Listing and Selling experiences on eBay. This includes core ownership of Magical Listing -eBay's flagship solution that uses generative AI, image recognition, and automation to help sellers create compelling listings from a photo or text prompt. This is a critical leadership role for a strategic, data-driven product executive who thrives at the intersection of AI, cutting-edge technology, customer empathy, and cross-functional collaboration . What You'll Be Working On Define and Drive Product Strategy Own the product vision, strategy, and roadmap for AI-powered seller tools. Lead strategy around listing simplification, seller agent capabilities , and mobile-first workflows. Champion innovation in AI, generative models, automation, and intelligent defaults to transform seller journeys. Deliver High-Impact, AI-Enhanced Products Drive development of features that enable sellers to create listings via photo inference, automated content generation , and more. Partner with engineering, AI, design, and research to deliver high-quality experiences across web and mobile. Use experimentation and data analysis to improve seller efficiency, conversion, and engagement. Obsess Over the Seller Journey Deeply understand seller needs-from mobile-first casual users to high-volume merchants. Co-create features with input from user research, testing, and feedback loops . Reduce friction and enhance seller trust through personalized, intuitive, experiences. Lead and Inspire a High-Performing Team Hire, mentor, and grow a team of world-class product managers. Create a product culture grounded in customer empathy, urgency, and craft excellence . Champion diversity, equity, and inclusion across the team and broader organization. Operate as a Strategic, Cross-Functional Leader Align closely with leaders across Product, Core AI, Knowledge Graph, Marketing, Trust, Shipping , and Global Markets. Integrate partner technologies to enhance product offerings. Represent your product area in executive forums and communicate technical strategies with business impact . Collaborate with program and operations teams to ensure roadmap execution and timely delivery . What We're Looking For 10+ years of product management experience, with a strong focus on customer-facing innovation at scale . Proven track record defining and executing strategies in marketplaces, platforms, or commerce ecosystems . Hands-on experience developing AI-driven or automation features , particularly using generative AI, computer vision, or inference systems . Deep analytical capability with a data-first mindset and strong experimentation chops. 10+ years of team leadership experience , with a passion for mentoring and scaling high-performing teams. Exceptional storytelling, collaboration, and influence across senior stakeholders and partners. Strong empathy for sellers , and a desire to simplify and enhance their day-to-day workflows. eBay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The applicable base pay range for this position is dependent on work location. The base pay range in the San Francisco Bay Area, New York City Metro and Seattle Metro is expected in the range below: $249,200 - $332,700 The base pay range for all other U.S. work locations is expected in the range below: $189,600 - $286,200 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About the Role and Team The Director of Product Operations is a strategic and operational leader responsible for enabling the product organization to operate with scale, efficiency, and data-driven insight. This role combines ownership of product operations practices with leadership of the tooling, systems, and intelligence that power them. You will oversee the frameworks, processes, and tools that drive product planning, execution, and measurement across the organization. With a foundation in Airtable and an integrated ecosystem of Jira, Aha!, WorkBoard, Looker/Tableau, and related platforms, you will deliver the systems, data, and enablement that empower product teams to focus on building great products. Reporting to the VP, Program & Product Transformation, this role sits at the intersection of product, data, and operations. You will lead a team of product operations managers, tooling specialists, analysts, and reporting leads to streamline workflows, improve decision-making, and ensure seamless access to critical insights. What You Will Accomplish Define and Evolve Product Operations Strategy Establish the operating model, frameworks, and processes that drive clarity, accountability, and alignment across the product lifecycle. Own the Product Tooling Ecosystem Define and manage the roadmap for product operations tooling-including initiative planning, objectives and key results tracking, delivery workflows, and visibility dashboards. Balance consistency and scalability with flexibility for individual team needs. Deliver Operational Data & Insights Infrastructure Partner with analytics and data engineering teams to define KPIs, build dashboards, and create self-serve analytics environments that improve decision-making for product and executive teams. Enable Seamless Tooling Adoption & Usability Lead enablement programs (onboarding, training, documentation, support) to ensure consistent and effective usage of the product operations toolkit. Integrate Tools Across Systems & Workflows Ensure interoperability across Jira, Airtable, AI, and other systems to enable end-to-end visibility, reduce duplication, and simplify workflows. Support Planning & Portfolio Decisions Build and maintain frameworks for initiative tracking, scenario modeling, resource forecasting, and trade-off analysis to inform strategic planning. Drive Automation and Continuous Improvement Identify and implement opportunities to automate reporting, streamline workflows, and reduce friction across the product development lifecycle. Partner on Tool & System Maintenance Work with IT and engineering partners to ensure the security, integration, and long-term reliability of the product operations tooling suite. Lead and Grow a High-Performing Team Hire, develop, and coach a cross-functional team of product operations managers, tooling product managers, and analysts to deliver impact at scale. What You Will Bring 10+ years of experience in product operations within a global technology company. Proven success owning and scaling product operations frameworks and tooling ecosystems across large or matrixed organizations. In-depth knowledge of Airtable and strong familiarity with planning, resource, and reporting platforms (e.g., Jira, Jellyfish Tableau). Strong product mentality with ability to define requirements, drive adoption, and manage cross-functional tooling lifecycles. Experience partnering with engineering and data teams to deliver operational KPIs, analytics solutions, and automation. Exceptional communication and stakeholder alignment skills across product, engineering, and business leadership. Analytical rigor and systems thinking; ability to translate complexity into scalable, usable solutions. The base pay range for this position is expected in the range below: $168,800 - $259,500 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. As the Senior Director of Product - Community and Services, you will be at the forefront of defining eBay's unique value proposition through community engagement, UGC, content, trusted feedback systems, value-added services, and strategic product extensions. This is a newly created role, offering the opportunity to influence its scope and direction while helping shape the structure and focus of a newly formed team. This leader will play a pivotal role in ensuring eBay remains a destination platform-one that thrives even as agentic shopping becomes more prevalent. You will lead the product vision and roadmap for initiatives across My eBay, Feedback, Charity, Community innovation, and the expansion of service-based features that bolster AI defensibility for the eBay marketplace. You will work across organizational boundaries to define our long-term vision, craft a scalable product strategy, and inspire a product team to deliver ground-breaking experiences. Responsibilities: Craft the Vision for AI Defensibility and Community Architect strategies that strengthen our AI defensibility, ensuring eBay's platform and value proposition remain critical in a world of autonomous agents and emerging commerce interfaces. Define a long-term, comprehensive vision for eBay's Community & Services ecosystem-including My eBay, Charity, Feedback, and new service-oriented products-that build enduring engagement and user trust. Develop and Drive a Cohesive Product Strategy Craft and champion a data-informed, forward-looking product strategy that blends emotional connection with utility-leveraging community, trust, and services as core differentiators. Define success metrics that align with customer delight, platform stickiness, and emerging commerce models. Lead Cross-Functional Execution Partner with engineering, design, AI/ML, marketing, operations, and trust teams to develop and deliver innovative, global-first community features and AI-integrated services. Drive execution across multiple teams and initiatives, ensuring delivery of cohesive and scalable experiences that resonate with buyers and sellers alike. Build a World-Class Team Grow and mentor a team of passionate product managers focused on trust, community, personalization, and defensibility. Encourage and mentor future leaders in product innovation, critical thinking, and high-impact execution. Champion the Voice of the User Ensure the user voice is deeply embedded throughout the product lifecycle by working closely with design research, analytics, and community engagement teams. Leverage qualitative and quantitative insights to continuously iterate on product direction and optimize the community experience. Champion Internal and External Collaboration Break down silos and drive alignment across product, policy, AI, legal, and customer support teams. Influence executive stakeholders and help steer the broader corporate strategy as it relates to trust, loyalty, and AI futureproofing. What We Are Looking For 15+ years of product management experience, with a track record of launching high-impact consumer-facing products at scale. Proven leadership in community-based platforms, trust-building ecosystems, or AI-integrated product strategies. Strong experience driving platform defensibility through ecosystem development, value-added services, or AI-native product lines. Ability to define and execute a multi-year product strategy grounded in emerging trends, user behavior, and commercial opportunity. Deep customer emotional intelligence and passion for building products that users love and trust. Experience leading teams across complex product domains; skilled at matrix management in a global, fast-paced organization. A strong storyteller and communicator with the ability to align executive partners and empower teams. Proven ability to analyze complex systems, make data-informed decisions, and execute with urgency and precision. Experience building inclusive, high-performing teams; passionate about mentoring the next generation of product leaders. Comfortable in ambiguity and a proactive self-starter who thrives in a redefining environment. The applicable base pay range for this position is dependent on work location. The base pay range in the San Francisco Bay Area, New York City Metro and Seattle Metro is expected in the range below: $249,200 - $332,700 The base pay range for all other U.S. work locations is expected in the range below: $189,600 - $286,200 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.